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Module One Description2017

This document outlines a course on principles of quality management and patient safety in healthcare. The course covers fundamentals, leadership, culture of safety, change management, quality programs, and learning organizations. Participants will learn concepts and tools through didactic sessions and small group exercises to develop competencies in applying quality management.

Uploaded by

Mahmoud Sakr
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35 views5 pages

Module One Description2017

This document outlines a course on principles of quality management and patient safety in healthcare. The course covers fundamentals, leadership, culture of safety, change management, quality programs, and learning organizations. Participants will learn concepts and tools through didactic sessions and small group exercises to develop competencies in applying quality management.

Uploaded by

Mahmoud Sakr
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Rev 2

2017 Quality Management and Patient Safety Certificate Program


Module One
Principles of Quality Management and Patient Safety in Healthcare
Leadership

Course Description

This introductory module is designed to provide participants with basic concepts upon which the body of knowledge of Healthcare
Quality Management and Patient Safety have been established. This module is the foundation on which the other course modules
are built. Participants will learn the basic principles, concepts, definitions related to quality management and improvement, the role
of leadership in promoting quality and a culture of safety, how to establish a culture of learning, managing change, and how to
develop a quality management program. They will be introduced to the use of the A3 form and developing SMART objectives,
which will be required for their capstone project. Every module will use a variety of methods to engage participants in the learning
process. Specifically, each didactic session will be complemented with small group exercises to ensure participants develop
competencies in applying concepts and in using methods and tools.

Learning Objectives
At the conclusion of this course, participants will acquire knowledge and skills as reflected in objectives and deliverables for the following topics:

1. Fundamentals of Healthcare Improvement and Patient Safety

a) Origins, Definitions of Quality and Principles of Quality


• Understand how quality is defined
• Understand the historical origins of quality management
• Understand the role of standardization in achieving quality
• Develop working knowledge of Deming’s 14 principles for quality management
• Understand the quality trilogy
• Understand the basic principles and dimensions of quality
• Understand the critical procedures in a quality management system

b) Cost of Poor Quality


Rev 2

• Understand importance of cost of quality


• Understand the components for the cost of quality
• Develop working knowledge of how to calculate the cost of quality

2. Leadership in Healthcare Improvement

a) Defining Leadership in Healthcare


• Understand what is leadership
• Understand the styles and types of leadership
• Understand difference between leadership and management
• Understand characteristics of emotional intelligence

b) Leadership Role in Quality


• Understand the absolute requirements of leaders in promoting quality and patient safety
• Understand the role of standard work in promoting quality and patient safety
• Understand the six Cs of training
• Understand a leadership curriculum in quality management training
• Understanding use of leadership decision-making tools

3. Culture of Safety

• Understand the role of safety in achieving quality


• Understand concepts of culture of safety
• Understand the role of leaders in a culture of safety
• Understand the importance of a culture of safety assessment

4. Principles and Methods of Change Management

• Understand the change management process


• Acquire skill to identify two ways to manage change
• Acquire skill of how to perform a stakeholder analysis
• Acquire skill to know how to apply different change models to the daily operations

5. Quality Management Program


Rev 2

• Understand the framework for building a Quality Program


• Understand quality strategies available for leadership and frontline staff
• Identify the priorities for a quality program
• Understand the strategic alignment of Quality Management Program with Strategic Priorities
• Understand how to identify leaders and key stakeholders
• Understand how to build a credible quality department and committee

6. Quality Management Plan


• Understand purpose and content of quality management plan
• Working knowledge and requirements for writing a quality management plan
• Competency in using a checklist to evaluate a quality plan

7. Learning Organization and Highly Reliable Organizations


• Understand concepts and principles of a learning organization
• Understand the five disciplines of a learning organization
• Understand the model for learning
• Working knowledge of how to assess organization’s capacity for learning
• Understand need for high reliability in healthcare
• Understand key characteristics of Highly Reliable Organizations (HRO)
• Working knowledge of strategies to embed HRO characteristics in organization

8. SMART Goals
• Understand requirements of SMART goals
• Competent in writing SMART goals

9. Capstone Project
• Understand the requirements of Capstone Project
• Understand Project format including A3 Report
• Competent in using framework for organizing project
• Understand how to use A3 for project communication
Rev 2

Small Group Sessions


To stimulate and guide group discussions, faculty will provide participants with a series of relevant discussions, methods, tools, and
case scenarios. When appropriate to deeply understand concepts and methods, faculty will use instruction videos. In addition, to
ensure competency in using quality management tools, faculty will engage participants in completing a series of small group exercises

Relevant Quality Management Tools and Group Exercises:


• Introduction
o Ground Rules
o Delta Plus
o Quality Management Tools Selection
o Using fist of five to come to consensus on ground rules for meeting
• Fundamentals of Healthcare Improvement
o Deming’s 14 Principles
o Basic Brainstorming
o Shared Vision of QM course
• Leadership in Healthcare
o Benefits and Barrier Tool
o Fist of Five Consensus
o Helping and Hindrance analysis tool
o Sphere of Control tool
• Cost of Poor Quality
o Cost of Quality Analysis Definitions
o Case Study
o Cost of Quality Formula Tool
• Culture of Safety
o AHRQ Safety Survey
o Leadership Safety Walk Questions
• Change Management
o Stakeholder Analysis
o Force Field Analysis
• Quality Management Program Design
o Brainstorm Helping and Hindrance on Program
• Quality Management Plan
o Requirements of quality management plan
Rev 2

o Use of checklist to evaluate a quality management plan


• Learning Organization
o Learning Organization Assessment Tool
o Applying HRO characteristics
• Capstone Project
o Write SMART Goals for Participation in Course
o Identify potential topics/projects for final paper

Participant’s Responsibilities:
• Participants must review the agenda
• Participants must review the required readings
• Participants must comply with ground rules
• Participants must fully participate in group sessions
• Participants must demonstrate competency in applying concepts and in using methods and tools
• Participant must complete the homework assignments on time
• Participants must complete the test for each module

Course Dates:
2-6 April 2017

Course Start and Stop Times:


3:00 – 9:00 PM – Class/ teaching time

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