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V1.2
User manual
BL100、BL110、BL101

PuduTech Copyright © 2020 Pudu Technology Inc. All Rights Reserved.

Declaration: CATALOG
Copyright © 2020 Pudu Technology Inc. All Rights Reserved.
Without the express written permission of Pudu Technology Inc., no unit or individual may Safety Instructions
imitate, reproduce, copy or translate the contents of this manual in part or in whole, the
dissemination by any means (electronic, photocopying, recording, etc. shall not be carried Instructions for use 4
out for the purpose of making profits. Product specifications and information mentioned in
Environmental notes 5-7
this manual are for reference only and are subject to change without notice. Unless otherwise
specified, this manual is for guidance only and does not constitute a warranty of any kind. Power and power requirements 8-9

This device complies with part 15 of the FCC Rules. Operation is subject to the condition that Safety instructions 9-10
this device does not cause harmful interference (1 this device may not cause harmful
interference, and (2 this device must accept any interference received, including interference
that may cause undesired operation. Product Composition
Any changes or modifications not expressly approved by the party responsible for compliance 11
Exterior parts introduction
could void the user's authority to operate the equipment.
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital
12
Performance parameters
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable
13-14
protection against harmful interference in a residential installation. This equipment generates, Tray size and height
uses and can radiate radio frequency energy and, if not installed and used in accordance with
the instructions, may cause harmful interference to radio communications. However, there is
no guarantee that interference will not occur in a particular installation. Product Use
If this equipment does cause harmful interference to radio or television reception,
which can be determined by turning the equipment off and on, the user is encouraged to try to Charging instructions 15
correct the interference by one or more of the following measures:
Charging interface 15
-- Reorient or relocate the receiving antenna.
-- Increase the separation between the equipment and receiver. Power ON, Power OFF, Pause, Start 16-17
-- Connect the equipment into an outlet on a circuit different
from that to which the receiver is connected. Mode selection 18-19
-- Consult the dealer or an experienced radio/TV technician for help.
Delivery mode 20-21
To maintain compliance with FCC’s RF Exposure guidelines, This equipment should be
installed and operated with minimum distance between 20cm the radiator your body: Use only Cruise mode 21-22
the supplied antenna.
FCC ID: 2AXDW-BL100 B-day mode 22-23
The W52 and W53 band can only be used indoors.
Direct delivery mode 23-24

Special mode 25-26

Alarm display 27

1 2
 Service functions
Safety Instruction
Map settings 2628

Voice settings 2628 Instructions for use

1. DO NOT place any item with weight over the load of the tray: 10kg/tray(standard)，
Speed settings 2729
5kg/tray(obturated)
LED dot-matrix setting 2829 2. Click Finish to deliver the next task immediately, please take the food before clicking
Finish.
Version upgrade 2830
3. Do NOT pick up and drop the food when the robot is moving, if necessary, please click
Advanced settings 2830 the screen to pause the robot, and then pick and drop the food.The pause time of cruise

Music function 2931 mode is 20s, and the pause time of other modes is 10s, after the pause, the robot will
resume walking automatically.
4. DO NOT press hard on the screen or tap the screen.
Music playlist 2931

Music import 2931 5. DO NOT pull the robot during operation.

6. DO NOT push the robot backwards while the robot is powered on.
Parking instructions 3032
7. If the robot enters the wrong position due to factors such as blockage, please pause the
Instructions on voice interaction 32 task and push it to the correct route to continue the task.
8. In the event of a collision, please cancel the current task or pause, re-enter the task, DO
Instructions on touch interaction 33
NOT artificially block the robot.
31
9. In the absence of special custom-made trays, it is not recommended in principle to

Product Maintenance 31 deliver soup with PuduBot.When using, be sure to prevent the soup from being splashed
and being scalded by the hot water.
Trays, drive wheel and auxiliary wheel 3134
10. Pay attention to the change of state of the robot during its travel, please avoid the
Sensors maintenance 3134 robot when it is carrying hot tableware or soup pot to prevent collision with the robot and

3234 high temperature burns.

Robot body maintenance
11. The top camera is used for precise positioning of the robot, DO NOT block it with a
Handling of robot 34 cover during starting and running.

Sign maintenance 34 12. DO NOT tap or make other actions to the robot, otherwise it may easily cause
equipment damage.
33

Troubleshooting 35

After-sales Service 34-38

36-40

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 User Manual User Manual

Environmental notes
1. The robot is suitable for use in flat environments such as floors, tiles, and thin carpets, it
is not suitable for use in environments where there are steps, the slope is too large, or the
environment is too tight.
2. It is not recommended to use the robot on wet or obviously watery ground.
16~22cm

3. Any kind of debris such as the power cord that has been scattered on the ground may
catch or wrap the robot, be sure to remove it before use.
7. The ceiling height is within the range of 2-8 meters (higher or lower may require
4. The use of this product in the case of obvious protrusions such as sills may cause the
technical evaluation); taking the height of 3 meters as an example, it is necessary to apply
food to sprinkle, please make sure that the height of the protrusions is within 1cm.
a graphic mark every 2 meters or so, there is no lighting fixture or other strong light source
5. The minimum travel width of the robot should be greater than 80cm, the width of the
in the 30cm area around the graphic mark. (Data for specific interval needs to be provided
long pass should be greater than 1m; if the width is greater than 2m, two robots can be set
by Technology Dept.)
to travel side by side in opposite direction (the specific width is evaluated by the technical
staff based on the actual scenario), otherwise it will move by making the way; the
standard entrance of the kitchen should be greater than 1.2m, and less than 1.2m may
cause certain human-machine congestion.

Minimum pass width is 0.8m

Marker

8. The designed maximum climbing angle of the robot is 7.5°, but in order to prevent the
Minimum pass width is 2m
dishes from toppling, it is recommended that the slope of the dishes is within 5º; to
prevent possible risks caused by the robot slipping back and forth, avoid pausing the
robot while it is going uphill; to prevent the robot from falling accidentally on the slope,
the width of the slope should not be less than the minimum passing width of 0.80cm, and
the rollover angle should not exceed 5°

6. The pure black (such as skirting), mirror surface (such as wall), or full transparency 5º

(such as floor-to-ceiling glass) items within 16~22cm from the ground, it may interfere
with the robot radar reflection, causing the robot to move abnormally, and it may be
necessary to make some modifications to the site so that the radar can reflect (such as
applying stickers).
5º 7.5º

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 User Manual User Manual

9. There is a 35cm space between the two robots placed side by side at the standby point, Power and power requirements
and a clearance of 15cm from the rear wall and 35cm from the side wall.
1. 1.When the remaining power of the robot is less than 20%, please charge it in time,
long-term operation with low power may shorten the service life of the battery.
2. Before charging, please make sure that the battery of the robot is installed in the
robot,and it is forbidden to charge the robot without battery.
15CM 3. It is strictly forbidden to remove the quick detachable battery during charging.
4. It is strictly forbidden to remove the quick detachable battery when the power is on.
5. When charging is finished, please disconnect the power supply in time. Do not charge
the machine for a long time when the machine power is full.
6. If the robot is not used for a long time, please lock the robot through the key switch and
cut off the power supply to protect the battery.
35CM 35CM 35CM 35CM 7. It is necessary to use the battery and charging equipment specially provided by the
original factory. It is strictly prohibited to use non original charger to charge the robot.
8. Charge the main engine with power voltage marked on the charger nameplate.
10. It is necessary to add fences or other blocking protection at the locations, such as 9. The quick detachable battery can be charged only by the original charger.The battery
the edge of the stairs and entrance of the downhill, where there is a risk of the robot charging progress can be notified by the lights,the details is below:
falling.
Current battery remaining capacity Light Mode

0%~10% Red

10%~25% Blue

25%~50% Blue

50%~75% Blue

75%~90% Blue

90%~100% Green

10. Please make sure that the robot is power off before changing the battery and it is
strictly prohibited to change the battery when robot is NOT power off.
11. Please make sure the input voltage is fit for the requirement voltage, whitch may
damage the charger if not.
12. Please protect the charging line carefully and do NOT pull or twist the line.
13. Please designate a person in charge to charge the machine. Do not charge the robot or
the battery alone without being on duty.

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 User Manual User Manual

14. Do not place the machine near flammable and explosive objects to charge. 10. To push or move the robot while it is moving, first tap the screen to pause it.
15. The storage and charging position of the robot should be kept dry and at normal 11. DO NOT spill any liquid into the product.
temperature. It is strictly prohibited to place the machine and charger in the high-tem- 12. DO NOT place any non-transportable objects (including children, pets) on a stationary
perature area (> 40℃), and water is strictly prohibited to enter the machine or charger. or moving robot.
16. It is strictly prohibited for the charger to collide with external objects and cause 13. The robot has automatic obstacle avoidance function, but it is strictly forbidden to
damage to the charger. block the robot suddenly during the high-speed operation, otherwise it may cause a
17. If the charger is found damaged and the charging current is abnormal, please replace safety accident.
the charger in time. 14. The blind-spot recognition area of the robot is shown below.
18.If you receive the robot alarm, please disconnect the charging device immediately.

Safety instructions
1. DO NOT place any open flame on the tray, and DO NOT place any flammable solids,
gases or liquids.
2. It is forbidden to do cleaning and maintenance work when the machine is powered on.
3. To ensure safety, it is recommended to adjust the robot speed to medium or below, and
it is forbidden to play in front of the robot to avoid unnecessary injury.
4. Temporary tray loading adjustment is prohibited during the robot's travel, all opera-
tions should be performed after clicking the screen to make the robot pause.
5. When the robot delivers food to the designated table number area, DO NOT perform the
operation such as picking up the food before the machine body is stopped, so as to avoid
the loss of food or personal injury caused by accidental collision.
6. If the robot is going away and the screen operation is invalid, or other emergency
situations occur, please use the toe to kick the emergency switch at the charging port.
7. This product is a wheeled robot, which is limited to indoor flat environment (smooth
ground, slope less than 5 degrees, protrusions not higher than 1cm), DO NOT use it in
outdoor environments (such as open balconies) or on rugged floors (such as stairs).
8. DO NOT use it in an environment where the ambient temperature is above 50°C or
below 0°C, or if there is any liquid or viscous material on the floor.
9. Please put away all kinds of wires on the ground in the environment before use to avoid
dragging when the main unit is running. Remove sharp objects on the ground (such as
decoration waste, glass, nails, etc.) before use to avoid damage to the machine chassis.

* Our company does not assume any responsibility for all accidents caused by improper operation.
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 Product Composition
User Manual

Performance parameters
Component description Model BL100、BL110、BL101

Operating voltage DC 23-29.4V

[1]
Power input AC 100-240V, 50/60Hz
[5] [1] Vision positioning
[2] sensor Power output 29.4V-4A

[2] Screen Charging time 4.5h

[3] Depth vision sensor Battery lifetime 13~24h
[4] Lidar
Cruise speed 0.5~1.2m/s adjustable
[5] Power Switch
[3] [6] Number of trays 3 layers
[6] Tray
[7] Drive Wheel Tray load BL100/BL101: 10kg/layer BL110: 5kg/layer

[10] [8] Auxiliary Wheel Climbing slope 7.5° at maximum and 5° for safe delivery of dishes
[4] (depending on whether the dishes delivered are easy to be spilt)
[11] [9] E-stop Switch Machine material ABS/aviation-grade aluminum alloy
[7]
[8] [10] Charging Jack
Battery capacity 21000mAh
Front Side Back [11] Key Switch
Machine weight 55Kg
[12] Flash Button
[13 Ear light Machine size 565*537*1290(mm)

Screen specifications 10.1-inch HD color touch screen

Audio power 20W*2 Stereo

[13]
Design life 5 years
[9]
[12] Working temperature 0~40℃

Storage temperature -40~65°

Top
Charging method Manual plugging and charging

Operating humidity 85%RH

Environmental pollution Grade 3

STOP Operating altitude below 2000m

Working environment Indoor environment, flat and smooth ground

Enclosure IP20

Power Switch Charging Cable E-stop Switch

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 User Manual User Manual

Tray size and height

Layer height between trays:

180mm

Layer height between trays:

Layer height between trays:
220mm
200mm

Tray size： Layer height between trays:

Tray size：
410X500mm Layer height between trays: 220mm
355X453mm
200mm

Layer height between trays:

Layer height between trays: 220mm
200mm

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 Product Use
User Manual

Power ON, Power OFF, Pause, Start

Charging instructions
Charging mode: Connect the charging interface of the robot to the charging cable to
Before each power-on

ensure that the charging port of the robot is connected to the charging cable, if the Move the robot directly below the visual mark
before each power-on.
connection is successful, the robot will prompt it is charging.

Power requirements:
1. In order to ensure the efficiency of the robot and battery life, please keep the robot
power at 10% or more at any time; Power-on
2. When the power is lower than 10%, the robot is in a low battery state and needs to be Press and hold the power button for 0.5 seconds,
charged as soon as possible; and the bottom light strip will display blue.

3. When the power is lower than 2%, the battery is protected, the robot will not be able to
perform the task, and it needs to be charged before use.

starting up

Charging interface The screen enters the working mode, indicating

that the boot is successful.

67 % 100 %

Power-off
Charging… Charging completed

Press and hold the power off button for 3 seconds,

The screen displays an indication that After charging is complete, the screen
the bottom light strip is off, and the screen is black,
charging is in progress, indicating that displays a reminder that the charging
indicating that the shutdown is successful.Press
the machine is charging. container is saturated.
and hold the OFF button for 10 seconds to achieve
a forced power-off of the robot (if the robot is not in
an abnormal state, this feature is not recommend-
ed).

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 User Manual User Manual

Pause Mode selection

While the robot is running, touch the screen to In order to be applicable in different business scenarios, the modes can be selected as
make the robot pause. required. The robot provides six mode selections, which are food delivery mode, cruise
mode, direct delivery mode, B-day mode, special mode, and used plate collection mode.
After the robot is turned on, the mode can be selected through the menu bar.

The direct delivery mode, B-day mode, and

special mode require a purchase of license
to be available, if you need it, please
Return Delivery Dish-return
mode mode

contact technical support personnel.

Pauseing Cruise
mode
Special
mode
Direct
delivery

The screen enters the pause interface.

mode

91 %

Music Birthday mode Set up

10
Pause
Click on the screen
Start off
to continue delivering

Continue delivering in 10 seconds

Pick up
Modify task in advance Cancel all Return

Food delivery mode

In delivery mode, the robot can be used for food delivery to multiple tables at the same
time. Place the food ordered by different customers on several trays, then enter the
Running corresponding table number, it can plan the best path and deliver the food. After the food
is delivered, the robot will automatically return to the pick-up position.
If it is necessary to continue running, you need to
click the screen again.In cruise mode, if there is no
other action in the pause interface, the robot will
automatically resume walking after 20s, and after 2 1

Cruise mode
In cruise mode, it can carry self-service drinks, dessert, snacks, or paper towels, moving
along the customized circulation path by the waiter, and inviting customers to enjoy or
taste through voice.

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 User Manual User Manual

Direct delivery mode Food delivery mode

In this mode, the robot can perform a one-way transport operation, you can set a table The food livery mode is a common mode, and the task delivery method is used for food
number, a dishwashing room or other places as the destination, after the delivery, the delivery to a designated location, the specific steps are as follows:
robot will automatically exit the task and will not return to the pick-up position, then you
1. At the food delivery location, select the
can enter the new destination again.
Delivery Mode.
Return Delivery
mode
Dish-return
mode
2. Place the food on the tray.

1
Cruise Special Direct
mode mode delivery
mode

Music Birthday mode Set up

Start off

3. Click on the tray where the food is

located and select the destination table
B-day mode number. The higher trays are automatically
selected by default, and you can select the
In B-day mode, the robot can provide the service of delivering birthday cakes or gifts, and
corresponding table number.
automatically play the set music during the transport.
4. After the table number is entered, click
to start the delivery, and the robot will start
executing the task.
Special mode Start off

after selecting this mode, the interface will prompt to select background music. This mode
5. The robot quickly arrives at the designat-
is suitable for some special scenarios, such as marriage proposal and blessing, the robot
91 %

ed location according to the established

can quickly select background music in a single time.
trajectory. During the delivery process, you
12

10
Pause can touch the robot screen to stop the
Click on the screen command, and the robot will stop for
waiting immediately, if a touch command
to continue delivering

is not received after 10 seconds, the robot

Continue delivering in 10 seconds

will continue to perform the task.

Modify task
Pick up
Cancel all Return 6. After the robot is paused, the screen
enters this interface, you can perform
in advance

operations such as modifying the task,

Click to modify the delivery bringing food in advance, canceling all
table number
tasks, and returning.
Click to cancel the current
delivery task

Click to cancel all delivery tasks

Click to return to the dish ready point

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 User Manual User Manual

91 %
7. At the task destination, the robot will 5. When picking up the food, please stand
have a voice prompt to the guests that the in front of the robot or touch the robot
food has arrived, and the guest can tap the display screen, the robot stops running,
Delivered
12

screen to get the food. and the screen enters the pause page,
12 8. The robot will automatically return to indicating that the robot stops running,
the food pick-up position and wait for the and the diners can pick up food at will.
next task. 6. After the food is completely picked up,
Complete! the diners only need to click again on the
robot display or pause to wait for over 20
seconds, the robot returns to the operation
mode again from the original stop.

Cruise mode
Cruise mode is a commonly used mode, the robot patrols in a specific environment,
covering a large area, and the specific steps are as follows:
B-day mode
1. At the start of food delivery, select cruise
mode. The B-day mode is used to deliver gifts and play birthday songs for birthday scenario, the
Return Delivery Dish-return
specific steps are as follows:
mode mode

1. At the food delivery location, select the

B-day Mode.
Cruise Special Direct
mode mode delivery
mode

Return Delivery Dish-return

mode mode

Music Birthday mode Set up

Start off
Cruise Special Direct
mode mode delivery
mode

Cruise mode
91 %
2. Select the automatic cruise route.
3. Select Start and the robot will start the
Music Birthday mode Set up

cruise task.
Start off
Route 1

2. Place the gift on the tray, supporting

Route 2

only one destination at a time.

Route 3

3. Select the table number of target

Route 4

Start off destination.

4. After the table number is entered, click
to start the delivery, and the robot will start
91 %
4. During the cruise process, you can touch executing the task. The robot starts playing
the robot screen to stop the command, and the playlist set in B-day mode.
Pause the robot will stop for waiting immediately,
Start off

Click on the screen to continue delivering

if a touch command is not received after 20
seconds, the robot will continue to perform
the task.
Continue delivering in 20 seconds

Cancel return

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 User Manual User Manual

91 %
5. The robot quickly arrives at the designat- 91 %
4. During the motion process, you can click
ed location according to the established the robot screen, and the robot will stop
trajectory. During the delivery process, you for waiting immediately, if a touch
12 12

Pause can touch the robot screen to stop the Pause command is not received after 20 seconds,
Click on the screen command, and the robot will stop for Click on the screen the robot will continue to perform the task.
waiting immediately, if a touch command 5. After reaching the destination, return to
to continue delivering to continue delivering

is not received after 5 seconds, the robot the main interface of the direct delivery
Continue delivering in 10 seconds Continue delivering in 10 seconds

will continue to perform the task.After the mode, select a destination, and the robot
Modify task
Pick up
Cancel all Return pause, the screen enters this interface, you Modify task
Pick up
Cancel all Return can proceed with the next task.
can perform operations such as modifying
in advance in advance

the task, bringing food in advance,

canceling all tasks, and returning.
91 %
6. After reaching the task destination, click
“Finish”to return to the food pick-up
position.
Delivered
12

12
Complete!

Direct delivery mode

In the direct delivery mode, the robot can set any table, transfer position or food delivery
position, the specific steps are as follows:

1. Select the Direct Delivery Mode.

Return Delivery Dish-return

mode mode

Cruise Special Direct

mode mode delivery
mode

Music Birthday mode Set up

Start off

2. Select a destination, the direct

delivery mode only allows you to select
one destination.
3. Confirm the destination, the robot
starts execution.

Start off

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 User Manual User Manual

Special mode 3. Select the background music used for

the service, and choose the table number
The special mode is used for food delivery services with robot in special scenario, you can for the food delivery.
quickly set the music played during food delivery, and the specific steps are as follows: 4.After the table number is entered, click to
start the delivery, the robot will start
1. At the food delivery location, select the executing the task and start playing the
Special Mode. playlist set for the Special Mode.
Return Delivery Dish-return
mode mode

Start off

Cruise Special Direct

5. The robot quickly arrives at the designat-

mode mode delivery
mode
91 %

ed location according to the established

trajectory. During the delivery process, you
Music Birthday mode Set up
12

Pause
Start off
can touch the robot screen to stop the
Click on the screen command, and the robot will stop for
waiting immediately, if a touch command
to continue delivering

2. Place dishes or gifts on the tray,

is not received after 10 seconds, the robot
Continue delivering in 10 seconds
91 %
Special mode

supporting only one destination at a

will continue to perform the task.
time.
Please select music to play

Song’s name
Pick up
Modify task in advance Cancel all Return
Song’s name

Song’s name 91 %
6. After reaching the task destination, click
Song’s name
“Finish”to return to the food pick-up
position.
Delivered
Song’s name
12
Confirm

12
Complete!

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 Service functions
User Manual

Alarm display
Map settings
In the following cases, the robot will stop working and give an alarm tone, the tablet
interface will prompt the corresponding instructions, and the machine will need your
assistance. In the“Map settings”function, you can select from multiple maps. In the robot one-to-one
parking mode, select the current map to configure the parking position for the robot.
Alarm display Solutions

Battery is too low Please push the robot back for charging(Figure 1) Set up
91 %

Loss of positioning Push the robot directly below the visual mark (Figure 2)
Select map
Basic setup

Map_1

The drive wheel,

WLAN

Please clean the drive wheel, auxiliary wheel

the auxiliary wheel is stuck or entangled
Map_1
Map settings

Map_1
Suspended Please put the robot on the flat ground Volume settings
Map_1
Speed settings

100%
Tray settings Select dish-serving port

I'm lost. Please push me under the positioning mark Dish-serving port_1
Version update
Tips
Dish-serving port_1
Debug
Dish-serving port_1

Low battery, please charge

I got it

Voice settings
(Figure 1) (Figure 2) The“Voice settings”function provides voice packet replacement and custom settings of
cruise voice.
Set up
91 %
1. Check the available voice packets for
update support and choose to download
Emergency handling Key switch
Playback interval

the voice packets.

Basic setup

5s 10s 15s 20s 25s

2. After downloading, select the

WLAN

An abnormal state of the robot or an The key switch can turn on/off the power
Select voice package

corresponding voice packet for replace-

Volume settings

unexpected situation may cause of the robot, and realize the lock function
Default voice package

damages to the surrounding environ- of the robot, its location is shown below. ment.
Voice settings Delete
Voice package_1 Update

ment, the user can press the emergency 3. Select“Default”to restore the default
Tray settings Voice package_2 Update

voice packet
Voice package_3

stop switch on the back of the robot to

Download
Version update

4. Press and hold the voice packet to delete

Voice package_4 Download

stop the robot.

Debug

it.
Cruise voice user-defined settings

Cruise voice Add to

Voice package_1 Trial playback

KEY SWITCH
STOP
Voice package_2 Trial playback

Voice package_3 Trial playback

Voice package_4 Trial playback

Voice package_5 Trial playback

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 User Manual User Manual

The operating steps for custom settings of cruise voice are as follows: Version upgrade
Set up
91 %
1. Select“Add voice”to pop up the voice With the“Version upgrade”function, you can check the current version and whether it is
Playback interval
text editing box, enter the text to be up-to-date. If it is not up-to-date, you can choose to check for updates, download and
played, and click OK to generate a custom
Basic setup

update the latest version.

5s 10s 15s 20s 25s

voice.
WLAN

Select voice package

2. It supports adding multiple voices, if

Volume settings
Default voice package Update 91 %
Set up

multiple voices are selected, these will be

Voice settings
Voice package_1 Update
Software update
Basic setup

played at random.
Tray settings Voice package_2 Update Check update The current version is the latest
WLAN

3. Turn off the cruise voice switch to restore

Version update Voice package_3 Download

Current program version 1.2.3

the default voice packet

Volume settings
Voice package_4 Download

Debug

4. Click for voice preview, press and hold a

Cruise voice user-defined settings Speed settings

Cruise voice Add to

voice packet to delete it.

Tray settings

Voice package_1 Trial playback

Version update

Voice package_2 Delete Trial playback

Debug
Voice package_3 Trial playback

Advanced settings
Voice package_4 Trial playback

Voice package_5 Trial playback

Select“Advanced settings”to choose the mode of used plate collection. You can also set

Speed settings
the speed for food delivery mode and cruise mode, which supports 1.0m/s, 1.1m/s and
1.2m/s.
With the“Speed settings”function, you can set the food delivery speed and cruise speed
respectively, supporting the speed settings of 0.5m/s, 0.6m/s, 0.7m/s, 0.8m/s and 0.9m/s.
91 %
Set up

Basic setup Delivery speed（m/s）

0.5 0.6 0.7 0.8 0.9 1.0 1.1 1.2

WLAN
91 %
Set up
Cruise speed （m/s）
Volume settings
Delivery speed（m/s）
Basic setup
0.5 0.6 0.7 0.8 0.9 1.0 1.1 1.2
Speed settings
0.5 0.6 0.7 0.8 0.9
WLAN

Return speed （m/s） Tray settings

Volume settings
0.5 0.6 0.7 0.8 0.9 Version update
Speed settings

Debug
Tray settings

Advanced settings
Version update

Debug

LED dot-matrix setting

Note: The commissioning setting is advanced robot operation, which requires consulting technical support personnel
The dot-matrix playback content in cruise and return mode can be set, which supports before proceeding with the operation, the Company does not assume any responsibility for all accidents caused by
both Chinese and English. unauthorized operation.

91 % 91 %

Dot matrix content settings Dot matrix content settings

Basic setup Basic setup
Text content of return 返航文字内容
Text content of cruise
WLAN 已/未连接 WLAN 已/未连接
Text content of cruise 巡航文字内容

Volume settings Text content of pause Volume settings 暂停文字内容

Speed settings Speed settings Confirm

Exceed 50 characters

LED dot-matrix setting LED dot-matrix setting

Tray sensor Tray sensor

Version update Version update

Debug Debug

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 User Manual User Manual

Music function Parking instructions

Select the“Music”switch to control the playback and start of the music. Depending on the size of the restaurant, there are three robot parking options available.

1. One-to-one parking: fixed parking locations can be set for each robot.
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Music

Turn on/off music

2. Free mode: multiple parking locations can be set the robots, and the robots can be
parked according to priority.

File management List editing Import music

3. Parking replenishment mode: In addition to the settings of parking locations in 1) and
2), you can also set temporary parking locations in other areas, and when there is location
available, the robot can automatically go to the parking location for replenishment.When
a robot is parking at non-parking location with no task designated, you can choose the
“Return”command to let the robot return to the parking location automatically, or push

Music playlist
the robot to the parking location.

Select“List editing”to view the music settings of each music mode. Click the correspond- Note: The robot at the temporary location will display "Temporary parking" in the normal
ing list to view the music playlist. With the“Edit menu”function, you can modify the state, when there is location available at food pick-up position, the robot will automatical-
configuration list, and you can click“Add music”to configure other music. ly to to the pick-up position for parking.

91 % 91 %
List editing Delivery music list

1 Delivery music list Add music Edit

2 Return playlist Song’s name

1

Temporary stop
Singer-Album
3 Cruise playlist
2 Song’s name
Singer-Album
4 Birthday playlist
Song’s name Enter into task interface
3
Special playlist
Singer-Album
5
4 Song’s name
6 playlist Singer-Album

Instructions on voice interaction

5 Song’s name
7 playlist Singer-Album

6 Song’s name
8 playlist Singer-Album

When the robot is not in motion, it can be awakened by voice to achieve voice interaction
9 playlist 7 Song’s name
Singer-Album

with it.

Music import 1. Voice interaction depends on the network, if the network connection fails, voice
interaction cannot be performed.
The user can use a mobile phone to connect to the same Wifi with the robot, and can scan
2. After the voice is entered, the interface displays the voice content.
directly to upload music. When uploading music files, you need to make sure that the
3. The content of the system response is played by voice, and the specific text content is
uploaded files are in music format.
displayed on the interface.
4. Tap the screen to end the voice interaction and end the voice wake-up, the system will
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Import music

also exit automatically if there is no interaction for a certain period of time.

Please access the robot and the phone to a same WIFI network
Scan by your phone and select the files to import (only Android)
You can say it to me

“What’s the weather like today”

At present, it is cloudy in some parts of

Shenzhen, with a temperature of 31 ℃

How’s the weather

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 Product Maintenance
User Manual

Instructions on touch interaction

In the non-moving state of the robot, the user can touch the robot's head or ears to
achieve touch interaction with it.
Trays, drive wheel and auxiliary wheel
Keep the tray clean and clean with a clean cotton cloth,Please check for cleaning at least
1. On the first touch, the robot will show a friendly and cheerful expression and play a once a week.when the bottom wheel is entangled or stuck by debris, the robot needs to
voice. be lifted for cleaning.
2. Go on touching to trigger further pleasant expressions and voices.
3. Multiple consecutive touches may trigger the angry expression and voice of the robot.
4. f the user keeps touching when the robot is in an angry state, it will trigger a very angry Sensor maintenance
expression and voice. Inspect and clean the positioning sensor on the top and the 3D obstacle avoidance sensor
at least once a week. In case of unexpected contamination, be sure to clean it immediately
so as not to block the sensors and cause abnor- mal operation of the product. Use soft
tissue or other lens cleaner for cleaning.

Robot body maintenance

Keep the robot body clean with clean cotton cloth. Do not lift, climb, bump, push, or break
the robot or stack things on its body. If it operates abnormally, do not uninstall any screw
or open any cover without permission or instruction of our technical support engineers.

Handling of robot
During the transportation of the robot, it is necessary to meet GB/T 4857.23-2012
requirements for road transport of steel spring vibration-damped trucks, please use
forklifts and other handling tools for transportation.

The robot is a valuable equipment, when you need to manually move the robot, please
strictly follow the instructions below.As shown in the figure, the left and right profiles of
the robot (indicated by the arrows) are the parts that can be stressed, and you can lift the
robot through this part. Please ask two colleagues to lift the profile from both sides, pay
attention to balance, and keep the robot's upright posture during the handling. It is
strictly forbidden to carry out the handling by lifting the tray.

Sign maintenance
No other objects (such as balloons, barbed wire, slogans, etc.) can be hung directly under
the sign, and no billboards or safety exit signs can be hung near the sign; pay attention not
to damage the sign during routine ceiling cleaning and maintenance, and the sign cannot
be moved or rotated.
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Troubleshooting After Sales

POST fails Free Warranty Services

If the robot has sufficient battery power, restart the robot under the positioning mark, if Shenzhen Pudu Technology Co.Ltd. promises to meet the following conditions. From the
the self-test still fails, please contact the after-sales service personnel in time. date of product receipt, within the effective warranty period of the product (the warranty
period of different parts of the product may be different, See "warranty period of major
parts" for details.), we will provide free products warranty service. Customers do not need
Robot stops during operation to pay after-sales service fees. Circumstances beyond the warranty period or not covered
by the free product warranty service. We will charge a normal price. Please contact the
1. Click the interface to show the pause page, the robot pauses, click again to run official website after-sales service hotline for product maintenance.
normally.
2. Voice prompt "Excuse me": Click the screen to pause the robot, then the robot will be
on the right track, then click Continue. Free warranty service must meet the following conditions
1. Self-purchased products are used normally within the specified product warranty
"Signal Loss" prompt period, and non-artificial quality problems occur;
2. No unauthorized disassembly, no modification or installation under the guidance of
The robot interface prompts“I am lost, please push me directly below the positioning non-official instructions, other non-man-made failures;
mark”.At this time, the robot will issue a voice prompt for help, please push the robot 3. Product serial number, factory label and other signs have no signs of tearing or
directly below the positioning mark. alteration;
4. Provide valid proof of purchase, documents;
5. Damaged spare parts replaced during the free warranty period are owned by Pudu
Robot can't boot normally Technology and should be returned as requested by Pudu Technology, otherwise Pudu
1. Check if the emergency switch is pressed or damaged, if it is damaged, please contact Technology reserves the right not to grant free warranty service.
customer service.
2. The battery is insufficient, please connect the robot through the adapter for charging.
3. For other reasons, please contact customer service staff for processing. The following conditions are not included in the free product warranty service
1. Collision, burnout caused by non-product quality problems, and quality problems
caused by foreign body intrusion (water, oil, sand, etc.);
2. Damage caused by unauthorized modification, disassembly, opening of the shell, etc.,
as instructed by unofficial instructions；
3. Damage caused by improper installation, use and operation without following the
instructions；
4. Damage caused by customer repairs without official instructions；
5. Damage caused by improper use of circuit modification, battery pack, and charger
under the guidance of unofficial instructions;
6. Damage caused by use in excess of the safe load weight;
7. DDamage caused by insufficient discharge when the battery is low or the use of a
battery with quality problems;
8. Services such as secondary on-site deployment or installation and commissioning due
to customer's own reasons;
9. Malfunction and damage caused by force majeure (such as earthquake, fire, etc.).

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 User Manual User Manual

Warranty period We have the right to reject the customer's replacement request in the
following situations
The product receipt date recorded by Pudu's after-sales service system is used as the
warranty start date. 1. Cannot provide legal purchase vouchers or documents when exchanging goods, or
forge or alter the documents；
2. The goods were damaged, but the delivery staff was not required to return or exchange
If you meet one of the following conditions, you can ask for a refund
them on the spot when receiving the goods；
Within 7 natural days of receiving the goods, the customer found obvious manufacturing 3. Requests for replacement after the replacement period of 15 natural day products
defects without using the goods. Round-trip freight is borne by Pudu. (calculated from the date of receipt)；
4. Incomplete replacement, incomplete packaging, accessories, gifts, manuals, or damage
We have the right to reject the customer's return request in the following cases caused by appearance；
5. The goods have been tested by the technical support department of Pudu Technology
1. The goods were damaged, but the delivery staff was not requested to return them on Co.Ltd. and there is no quality problem；
the spot when receiving the goods； 6. Product quality problems caused by collisions or burns caused by non-self quality
2. If the return request is made after the return period of the product exceeds 7 natural problems, artificial modification, foreign objects (water, oil, sand, etc.), improper
days (calculated from the date of receipt)； installation, or failure to use and operate according to the instructions；
3. Incomplete returned goods, incomplete packaging, accessories, gifts, manuals, or 7. Torn, altered labels, machine serial numbers, waterproof marks, anti-counterfeit marks,
damage caused by appearance; etc.；
4. Failure to provide legal proof of purchase or documents when returning goods, or 8. Products damaged due to force majeure such as fire, flood, lightning, traffic accident,
forging or altering documents; etc.；
5. Quality problems caused by collisions, burns caused by non-product quality problems, 9. After contacting Pudu Technology Co. Ltd. to confirm the return service, the
artificial modifications, foreign objects (water, oil, sand, etc.), improper installation, or corresponding items were not sent within 7 days from the date of contacting Pudu
failure to use and operate according to the instructions; Technology. Pudu Technology has the right not to accept it.
6. Torn, altered labels, machine serial numbers, waterproof marks, anti-counterfeit marks,
etc.； After-sales service process
7. Products damaged due to force majeure such as fire, flood, lightning, traffic accident,
etc.； 1. Please contact Pudu technical support staff in time, call: 400-0826-660；
8. After contacting Pudu Technology Co., Ltd. to confirm the return service, Pudu Technol- 2. Technical support staff fill in relevant forms according to your product situation；
ogy has the right not to accept the corresponding items within 7 days from the date of 3. Technical support staff will review and confirm and follow up within 7 working days as
contacting Pudu Technology. soon as possible.

Remote technical guidance service free on-site maintenance

If you meet one of the following conditions, you can request a replacement
Pudu Technology officially provides online and remote technical support channels, and
1. Within 15 natural days of receiving the goods, the customer found obvious manufactur- customers need to cooperate with technical engineers for problem diagnosis and
ing defects without using the goods. Pudu Technology bears the return freight; troubleshooting.
2. Within 15 natural days after the customer receives the goods, after the product is
unpacked, it cannot be started normally according to the instructions or under the On-site service
guidance of a technician, or a non-artificial product quality defect is found. Round-trip
freight is borne by Pudu； If the Pudu technology engineer diagnoses that the problem must be solved at home,
3. When customers receive the goods, they need to unpack and inspect them in front of Pudu Technology assigns professional and technical personnel to provide on site service.
the deliveryman , and find that the product has been damaged due to transportation.
Pudu Technology bears the return freight； Return processing time
4. There was a clear discrepancy between the actual received goods and the description of
After your return application is reviewed and approved, Pudu Technology Co.Ltd. will
the goods. Round-trip freight is borne by Pudu.
process the returned goods for you within 7 days from the date of receipt of the problem
product you sent back.

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 User Manual User Manual

Exchange processing time After-sales Service Contact

After your replacement request is approved, Pudu Technology Co.Ltd. will process the If you have any question, please call our service hotline: 400-0826-660
replacement for you within 15 days you receive the problem product you sent back. PuduTech’s after-sales service hours are: Monday to Saturday, 9:00 am to 12:00 am,
14:00 to 18:00 pm.
Return to factory for processing time Main Parts Warranty
After your repair application is approved, Pudu Technology Co. Ltd. will process the repair
Main components Warranty period
for you within 30 days from the date you receive the problem product you sent back. If the
service is postponed due to national statutory holidays or after-sales service centers of Upper computer master control board 12 months

some brand manufacturers, the repair time will be extended accordingly. Upper computer expansion board 12 months

Upper computer cooling fan 12 months

Refund time
Lower computer master control board 12 months
After approved by Pudu technology, the refund will be transferred to the bank account of
Audio amplifier board 12 months
the other party within 10 working days after receiving the returned product.
Lidar 12 months

Out-of-warranty service Upper view RGBD vision sensors 12 months

For after-sales services that are not covered by the free warranty (beyond the warranty Lower view RGBD vision sensors 12 months

period or do not meet the free warranty terms during the warranty period), Pudu Audio device 12 months
Technology will charge for after-sales services. Camera module 12 months

Remote Technical Guidance Service Trays No

Tray sensors 12 months

Pudu Technology officially provides online and remote technical support channels, and
customers need to cooperate with technical engineers for problem diagnosis and Tray light 12 months

troubleshooting. Head touch sensor 12 months

Ear touch sensor 12 months

On-site service
Array Microphones 12 months
If the Pudu technology engineer diagnoses that the problem must be solved on the site,
LED Dot-matrix screen 12 months
Pudu Technology assigns professional and technical personnel to provide on site service.
Ear light 12 months

After-sales service cost standard Flash button 24 months

For after-sales services not covered by the free warranty, you need to fill in the Pudu Chassis shell 6 months
Technology After-Sales Record Form in accordance with the requirements. Pudu's Display assembly 12 months
after-sales service costs include after-sales maintenance costs and spare parts costs;
Waterproof light strip 12 months

Pudu technology technicians provide remote technical guidance services. Customers Universal wheel No

assist in handling after-sales issues. Pudu technology only charges the cost of spare parts; DC hub motor 12 months

Battery 12 months
After-sales service of Pudu technology technicians providing on-site services. Service
costs include spare parts costs and after-sales maintenance costs; Battery cover 12 months

After-sale maintenance fees are charged as follows: 500USD / day / person and round trip E-stop switch 12 months
travel expenses; 12 months
Key switch
The cost standard of spare parts is listed in "quotation of spare parts delivered by Pudu
12 months
technology ". In-line charger

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