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Log Id Calling No Virtual No Agent No Agent Name Department IVR Duration

The document contains a log of calls made by agent Nitin Kumar from the department IVR. It includes details of the calling number, virtual number, agent number, name, department, duration in IVR, call duration, date, time, status, state or area, remarks on status and last remark date, category, assigned department, owner number and name, disposition type and category, follow up details, recording links, and customer details like name, age, alternate number, address, landmark, city, state, pincode and email. The log contains details of 15 calls made on February 14, 2018.

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Nitin Kumar
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77 views5 pages

Log Id Calling No Virtual No Agent No Agent Name Department IVR Duration

The document contains a log of calls made by agent Nitin Kumar from the department IVR. It includes details of the calling number, virtual number, agent number, name, department, duration in IVR, call duration, date, time, status, state or area, remarks on status and last remark date, category, assigned department, owner number and name, disposition type and category, follow up details, recording links, and customer details like name, age, alternate number, address, landmark, city, state, pincode and email. The log contains details of 15 calls made on February 14, 2018.

Uploaded by

Nitin Kumar
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as XLSX, PDF, TXT or read online on Scribd
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Log id Calling No Virtual No Agent No Agent Name Department IVR Duration

5742586 9544340343 8800772446 Nitin Kumar/Rinku 3


5740495 9818418782 8800772446 8510968887 Nitin Kumar/Rinku 23

5739259 8178434195 8800772446 8510968887 Nitin Kumar/Rinku 22

5739040 9821346382 8800772446 8510968887 Nitin Kumar/Rinku 26

5739026 9821346382 8800772446 8510968887 Nitin Kumar/Rinku 20

5738409 7982718401 8800772446 8510968887 Nitin Kumar/Rinku 16

5737162 9811531744 8800772446 8510968887 Nitin Kumar/Rinku 11

5736015 9910772668 8800772446 8510968887 Nitin Kumar/Rinku 12

5735339 1141645555 8800772446 8510968887 Nitin Kumar/Rinku 12

5735025 9821480434 8800772446 8510968887 Nitin Kumar/Rinku 43

5734854 9005787900 8800772446 8510968887 Nitin Kumar/Rinku 13

5733501 9711280288 8800772446 8510968887 Nitin Kumar/Rinku 12


Call_Duration Date Time Status State/Area Remark_Status Remarks Last_Remark_Date
0 Feb 14 2018 20:59:11 Missed Kerala NOT RECHIBLE
0 Feb 14 2018 18:38:50 Dropped Delhi RINGING

NOT INTRASTED
51 Feb 14 2018 17:22:26 Answered NA PROPARTY

NOT INTRASTED
79 Feb 14 2018 17:09:04 Answered Mumbai PROPARTY

NOT INTRASTED
6 Feb 14 2018 17:06:56 Answered Mumbai PROPARTY

NOT INTRASTED
44 Feb 14 2018 16:29:19 Answered Gujarat PROPARTY
GULNAAZ CALL
11 Feb 14 2018 15:17:37 Answered Delhi BACK 16/2/18
VIJAY CALL BACK
192 Feb 14 2018 14:33:37 Answered Delhi 17/2/18

NOT INTRASTED
65 Feb 14 2018 14:09:46 Answered Delhi PROPARTY

NOT INTRASTED
36 Feb 14 2018 14:02:21 Answered Mumbai PROPARTY

NOT INTRASTED
3 Feb 14 2018 13:58:54 Answered UP(E) PROPARTY

AARUSH MITTING
TODAY 15/2/18
40 Feb 14 2018 12:53:25 Answered Delhi 8:00 PM EVNINIG
Category Remark_Priority Assigned Deptt Owner No Owner Name Disposition Type Disposition Category
NA
NA

NA

NA

NA

NA

NA

NA

NA

NA

NA

NA
Follow_Up Recording Link customer_name customer_age alternate_number

http://player.go2market.in/ibizfone/11069/recording/
151860980439509.wav

http://player.go2market.in/ibizfone/11069/recording/
151860896738305.wav

http://player.go2market.in/ibizfone/11069/recording/
15186082201171730.wav

http://player.go2market.in/ibizfone/11069/recording/
15186059281166869.wav
http://player.go2market.in/ibizfone/11069/recording/
151860236630319.wav
http://player.go2market.in/ibizfone/11069/recording/
15185988431151444.wav

http://player.go2market.in/ibizfone/11069/recording/
151859824022315.wav

http://player.go2market.in/ibizfone/11069/recording/
15185970841144589.wav

http://player.go2market.in/ibizfone/11069/recording/
15185969471143992.wav

http://player.go2market.in/ibizfone/11069/recording/
15185929821130362.wav
customer_address landmark city state pincode customer_email

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