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Case Study 2 Ikea

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CASE STUDY

The IKEA catalogue: are there any cultural differences?


Deadline: 27-02-2020
IKEA was founded in Älmhult, Sweden, in 1943 by Ingvar Kamprad. The company name is a
composite of the first letters in his name, in addition to the first letters of the names of the property
and the village in which he grew up: Ingvar Kamprad Elmtaryd Agunnaryd.
The IKEA business philosophy is: ‘we shall offer a wide range of well-designed, functional
home furnishing products at prices so low that as many people as possible will be able to afford
them.’
In the late 1940s, the first IKEA advertisements appeared in local newspapers. Demand for
IKEA products soared, and Ingvar Kamprad quickly outgrew his ability to make individual sales
calls. As a result, he began operating a mail order catalogue and distributed his products via the
county milk van. This resourceful solution to a difficult problem led to the annual IKEA catalogue.
First published in Swedish in 1951, the IKEA catalogue was in 2010 published in 55 editions, in
27 languages for 36 countries, and is considered to be the main marketing tool of the retail giant,
consuming 70 per cent of the company’s annual marketing budget. In terms of publishing
quantity, the catalogue has surpassed the Bible as the world’s most published work – at an
estimated 160 million copies (in 2010) worldwide – triple that of its less materialistic counterpart.
However, since the catalogue is free of charge, the Bible continues to be the most purchased non-
fiction work.
In Europe alone, the catalogue reaches more than 250 million people annually. Containing
over 300 pages and about 12,000 products, it is distributed free of charge both in stores and by
mail. Furthermore, there were also over 500 million visitors to the IKEA websites during 2010.
The annual catalogue is distributed in August/September of each year and is valid for a full year.
Prices in the catalogue are guaranteed not to increase while the catalogue is valid. Most of the
catalogue is produced by IKEA Catalogue Services AB in IKEA’s home town of Älmhult,
Sweden.
IKEA accounts for just 5 to 10 per cent of the furniture market in each country in which it
operates. More important is that the awareness of the IKEA brand is much bigger than the size of
the company. That is because IKEA is far more than a furniture merchant. It sells a Scandinavian
lifestyle that customers around the world embrace.

Cultural difference
There are about 12,000 products in the total IKEA product range. Each store carries a
selection of these 12,000 products depending on store size. The core range is the same worldwide,
but as shown there are differences in how the IKEA catalogue displays its products in the different
national editions. Below are two different illustrations featuring the same product. In this case the
two illustrations for the same product are taken from the Danish and the Chinese catalogues.
QUESTIONS
1. Discuss the advantages and disadvantages of having the same product range shown in all
IKEA catalogues around the world.
2. The catalogue is the most important element in IKEA’s global marketing planning.
Discuss whether there could be some cultural differences in the effectiveness of the
catalogue as a marketing tool.
3. Explain some cultural differences which are illustrated by the two different illustrations
of the same product (from the Danish and Chinese IKEA catalogues).

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