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Virtual Customer Service Associate - Coimbatore: Knowledge and Skills Required Communication Skills

Virtual Customer Service Associate is a critical role assisting customers via mail, chat and phone to expedite orders and provide effective solutions. The position requires excellent communication skills, proficiency with computer systems and software tools, and a customer-centric focus to resolve issues. Candidates must have a minimum 10+2 education with strong problem solving, organizational and multi-tasking skills to thrive in a fast-paced environment. Amazon is a global e-commerce leader committed to being earth's most customer-centric company.

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105 views2 pages

Virtual Customer Service Associate - Coimbatore: Knowledge and Skills Required Communication Skills

Virtual Customer Service Associate is a critical role assisting customers via mail, chat and phone to expedite orders and provide effective solutions. The position requires excellent communication skills, proficiency with computer systems and software tools, and a customer-centric focus to resolve issues. Candidates must have a minimum 10+2 education with strong problem solving, organizational and multi-tasking skills to thrive in a fast-paced environment. Amazon is a global e-commerce leader committed to being earth's most customer-centric company.

Uploaded by

swaminathan
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Virtual Customer Service Associate -

Coimbatore
Job ID: 210060800 |

An Amazon Virtual Customer Service Associate is a critical part of our mission to deliver timely, accurate and pr
vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders a
with customers primarily through mail, chat and phone and utilize a variety of software tools to navigate custome
effective solutions in a fun and fast-paced environment.

Knowledge and Skills Required


Communication Skills:

• Excellent communication skills (written and verbal)


• Ability to communicate correctly and clearly with all customers
• Excellent documentation skills
• Good comprehension skills – ability to clearly understand and state the issues customers present
• Ability to concentrate – follow customers issues without distraction to resolution
• Good composition skills – ability to compose a grammatically correct, concise, and accurate written response
• Work successfully in a team environment as well as independently

Computer Knowledge/Skills:

• Ability to use a desktop computer system


• Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
• Excellent typing skills
• Demonstrates understanding of the Internet, Amazon.com website, and competitor websites
• Demonstrates an ability to successfully navigate websites
• Demonstrates a proficient knowledge of email applications
• Demonstrates an ability to learn in various media
• Ability to successfully adapt to changes in the work environment

Customer Focus:

• Excellent customer service skills, including maintaining focus on the customer issue in a  fast-paced environme
• Ability to empathize with and prioritize customer needs
• Demonstrates interpersonal skills with a diverse customer base
• Demonstrates conflict resolution, negotiation, and de-escalation skills
• Demonstrates ownership to resolve challenging customer issues, escalating when necessary
• Ability to determine customer needs and provide appropriate solutions
• Maintain regular and reliable attendance, including the daily schedule as assigned
• Flexible with the working schedule; may be expected to work weekends, holidays and events
• Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the we

Problem Solving Skills:

• Effective problem solving skills including decision making, time management and immediate prioritization of ta
• Ability to approach problems logically and rationally
• Action oriented and self-disciplined
• Organized and detail-oriented
• Ability to quickly and effectively prioritize work time in various departments to meet business need
• Ability to maintain composure in highly escalated situations
• Qualified candidates will be comfortable in a multi-tasking, high-energy environment.  They will be creative and
customer service

Qualifications Required
Minimum qualification is 10 + 2. Any graduate/ PG is eligible to apply.

About Amazon.com
“Many of the problems we face have no textbook solution, and so we-happily-invent new ones.”  – Jeff Bezos
Amazon.com – a place where builders can build. We hire the world's brightest minds and offer them an environment in which they
Fortune 100 company based in Seattle, Washington, Amazon is the global leader in e-commerce. Amazon offers everything from b
in Australia, Brazil, Canada, China, France, Germany, India, Italy, Japan, Mexico, Netherlands, Spain, United Kingdom and United
which encompass more than 26 million square feet.
Technological innovation drives the growth of Amazon, offering our customers more selection, convenient shopping, and low price
businesses access to the horizontally scalable state of the art cloud infrastructure like S3, EC2, AMI, CloudFront and SimpleDB, th
Amazon Web Services and scale their application with growing business needs.
We want you to help share and shape our mission to be Earth's most customer-centric company. Amazon's evolution from Web si
of invention that is part of our DNA. We do this every day by inventing elegant and simple solutions to complex technical and busin
only just begun.

About Amazon India


Amazon teams in India work on complex business challenges to innovate and create efficient solutions that enable various Amazo
support Payments, Transportation, and Digital products and services like the Kindle family of tablets, e-readers and the store. We
proven experience working to make Amazon the Earth’s most customer-centric company.
We made our foray into the Indian market with the launch of Junglee.com, enabling retailers in India to advertise their products to m
June 2013, we launched www.amazon.in for shoppers in India. With www.amazon.in, we endeavor to give customers more of what t
trusted and convenient online shopping experience. In 2 years since launching our India operations, we have expanded our offerin
working backwards from the customers is what drives our growth and success.
We will continue to strive to become a trusted and meaningful sales and logistics channel for retailers of all sizes across India and
consumers. For us, it is always “Day 1” and we are committed to aggressively invest over the long-term and relentlessly focus on r
Amazon India offers opportunities where you can dive right in, work with smart people on challenging problems and make an impa
Have Fun and Make History.

About the Customer Service Team


Our Amazon Contact Centers work towards a single goal: to deliver the best possible support experience to our customers. To do
owners. We solve problems the first time so that customers have an effortless experience every time.
Building on Amazon’s global mission of being the ‘Earth’s most customer-centric company’, the Customer Service team started op
then. We provide 24/7 support to customers across North America, UK, India, Australia and Canada. Our Team members are emp
email or live chat. We operate in a fast-paced, dynamic environment and make an impact to millions of customers across the globe
Our relentless focus on process improvements has helped us continuously evolve and expand our focus into new business domain

Apply

Amazon is an Equal O

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