ANNA UNIVERSITY :: CHENNAI - 600 025

Online Examinations Frequently Asked Questions (FAQ)

Slno. Question Answer

Device - Laptop/ Desktop

RAM - 2 GB or above
Microphone - Built-in microphones are acceptable, as are external microphones.
Web camera - Webcam must have a minimum resolution of 640x480 @ 15 fps.
Webcam may be internal or may be external and connected to the computer
Recommended Internet Speed - 1 MBPS or more – dedicated and continuous connectivity.
Wired or wireless networks
Processor - 2 cores, 4 threads, > 2.2 GHz.

Other Specifications:
What are the system requirements to take
1 1. Mandatory to use latest version of Mozilla Firefox & Google Chrome browser.
SEB based exams on a laptop or desktop?
2. Ad Blocker should be switched off.
3. All applications that use camera, microphone and screensharing should be switched off during remote proctoring session.
4. Popup Blocker should be turned off
5. Clear Browser Cache before start of the test
6. Pariksha site URL should be in your Trusted Sites
7. Should have Admin access of computer to enable & disable required tab
8. Ensure you are taking test in a room with proper lighting with minimal background noise.
9. While capturing photo ensure no objects / obstacles behind you.
10. In case your test page crashes, you may re-try with the same URL and credentials after 3mins, test will resume form the same point with no loss
in time.

Operating System:
Windows 10 (Pro, Enterprise, and Education editions) OR
Windows 8/8.1 (32-bit and 64-bit) (all editions) OR
Windows 7 (32-bit and 64-bit) (all editions)
What are the software requirements to
Note - Up-to-date Service pack, device drivers, security patches in test taking system.
2 take SEB based exams on a laptop or
desktop?
BrowserInstallation of Secured Exam Browser (lite)

Other software needed

Net Framework – v4.5.2 https://dotnet.microsoft.com/download/dotnet-framework/net452
Latest Browser - Chrome – https://www.google.com/intl/en_in/chrome/

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 ANNA UNIVERSITY :: CHENNAI - 600 025
Online Examinations Frequently Asked Questions (FAQ)
Slno. Question Answer
The issue due to lower processing capacity of the device.
Check if candidate can get alternate device, else try the below
Blank page after instructions or Click on
3
continue in confirmation page not working
Go to chrome://flags
Activate the Override software rendering list setting (you'll need to relaunch Chrome for any changes to take effect)

1.) Exit SEB lite using Alt+Esc key and relaunch

Or
SEB issue - Screen goes blank after install
4 2.) Check for AnitVirus software - either uninstall or disable as possible taking candidate permission
and launch
Or
3.) Try uninstall and install of - .Net Framework, Chrome and SEBlite

1. Uninstall SEBLite
2. Restart windows system
3. Update or Install Microsoft edge - Download from https://www.microsoft.com/en-us/edge
5 Issue: Blank page or SEBLite not launching
4. Install SEBEdge from
5. Restart windows system
6. Try to launch SEBEdge

After installing and launch of SEBlite, and exit of SEBlite, if the desktop icons or power options are missing, please use the below steps:
1.) Click on "Windows" + "E" letters from the keyboard.
2.) Windows explorer is opened.
3.) Navigate to the desktop and look for "SEBLite Repair Tool"
Power buttons or options missing post SEB
6 4.) Run the Repair tool
lite installation
5.) If issue still not resolved
6.) Click on "CTRL+ALT+Del" letters from the keyboard and in that screen, at the bottom right corner, power options would be visible.
7.) Restart the system
8.) Icons and power options will be visible as before.

1. Check for Internet Connectivity. If not 1mbps, ask the candidate to switch network
Languages are not available. Please Login
7 2. If Speed is good, try login again. Wait 2 mins in confirmation page before clicking submit button
Again
3. If not solved, contact L2

Candidate login blocked because

8 maximum allowed login attempts Route the ticket to L2 to extend number of login attempts
exceeded.
9 Can I take exam on MacBook? No, AU SEB works only on Windows with Chrome Browser

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 ANNA UNIVERSITY :: CHENNAI - 600 025
Online Examinations Frequently Asked Questions (FAQ)
Slno. Question Answer
I do not have Chrome browser, can I take
10 No, AU SEB works woth Chrome browser. Please install latest version of Chrome browser
the test?
What to do if test crash or got interrupt in
11 If test stops in between, please do not panic. Re-login after 3-4 minutes. The test will resume from where it stopped.
between?
What to do if mail not received with
12 Please reach out to Anna University for help with login credentials and exam schedule
examination details?
13 Can I take exam in internet cafe’s? Yes, Please make sure you have a private area. Your credibility score will be impacted if there is a noise or many people in the background

14 Got wrong question paper for the day? Please contact university help line number not to technical assistance number.

How will a candidate answer a question in There will four options of each question. The candidate has to click one of the options using computer mouse which can be reviewed or re-
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the Computer Based Examination? answered any time during the duration of the examination. The candidate can take the test using Android mobile also.

How will a candidate come to know which There will be a panel left side on computer screen showing all the question no’s in different colour scheme which will indicate which are the
16
are the questions left unanswered? questions answered, left unanswered and marked for review.

17 Can a candidate change his/her answer? Yes, during the exam duration, any time candidate can change their answer.

18 How to submit the test? “END Test” button to submit the test will appear in the last question only. By clicking the end test button candidate can submit the test.

Issue with .Net Framework

19 SEB Error - Unable to access few process Ensure the version of .Net framework in 4.5.2
Else download from link: https://dotnet.microsoft.com/download/dotnet-framework/net452

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 ANNA UNIVERSITY :: CHENNAI - 600 025
Online Examinations Frequently Asked Questions (FAQ)
Slno. Question Answer
Re-install:
1.) Chrome Browser
2.) .Net Framework
3.) Disable AntiVirus if any
and launch SEBlite

Alternately also check the below:

i.) Reload the page
ii.) Close all other tabs
iii.) Try restarting your PC
20 Aw, Snap! Error iv.) Disable Predict network actions to improve page load performance
v.) Disable your extensions
vi.) Start Incognito mode and create a new Chrome profile
vii.) Check Chrome for malware
viii.) Temporarily disable your antivirus and firewall
ix.) Remove problematic software from your PC
x.) Reinstall Chrome
xi.) Clear browsing data
xii.) Disable hardware acceleration
xiii.) Disable plugins
xiv.) Disable Sandbox mode

Windows 10
Type Device Manager in Search box next to Windows icon1.) Open up Device Manager

Windows 7
From the Windows desktop, click Start > Control Panel.
21 Issue with duplicate monitor detected
Click System and Security. If using the control panel in icon view, click Device Manager.
Click Device Manager.

May be one screen was installed but it isn't working anymore (Notice a small arrow pointing downwards). Open properties and uninstall device.
Refer screen shots below

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 ANNA UNIVERSITY :: CHENNAI - 600 025
Online Examinations Frequently Asked Questions (FAQ)
Slno. Question Answer
Open Chrome --> Open Settings --> Select Privacy and Security from left hand menu-->Click on Site Settings
Under Recent Activity, "au-*-smartrptest.com" site will be listed. click on it.
Enable Web cam (webcam) or micro
22 If not listed, Under Recent activity, click on "View permissions and data stored across sites" and search for :au-X-smartrptest.com" and click on the
phone (microphone) on Chrome browser
site
Under Permissions select Allow for Camera and microphone as shown below

Go to Control Panel->Programs and Features (in icon view), click Turn Windows Features on or off link on left. . NET Framework will be in the
23 How to check .Net Framework version?
window that pops up, a checkmark next to it means it's installed

Go to Control Panel->Programs and Features (in icon view)

24 How to Uninstall SEB browser
List of applications installed will be displayed. click on SEBlite and select Uninstall option

Check for internet bandwidth speed using: https://www.speedtest.net/

Download speed should be at least 1Mbps for exam to start
Mobile hotspots are not recommended
"Oops: unable to process the request need
remote proctoring session. Pl login again" If good bandwidth check below:
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or "Need Remote proctoring Session, Step 1: Uninstall SEBlite
Please login again" Step 2: Uninstall Chrome
Step 3: Install Chrome
Step 4: Install SEBlite
Step 5: If issue still persists and OS is Windows 7 or 8, please check for .Net Framework related issues and address the same

Oops I could not access a few processes I

26 Download and install .Net Framework from : https://dotnet.microsoft.com/download/dotnet-framework/net452
am exiting gracefully please try again

Step 1: Uninstall SEBlite

Warning Google Chrome browser is
Step 2: Uninstall Chrome
required for this application to run. Please
27 Step 3: Install Chrome from https://www.google.com/intl/en_in/chrome/
install the latest version of Google
Step 4: Install SEBlite
Chrome!
Step 5: If issue still persists and OS is Windows 7 or 8, please check for .Net Framework related issues and address the same

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 ANNA UNIVERSITY :: CHENNAI - 600 025
Online Examinations Frequently Asked Questions (FAQ)
Slno. Question Answer

Specifically if there are issues observed in the Windows 10 edition of OS, please follow below steps to address the issues:

1.) Uninstall SEB Lite if already installed

Windows 10 Home edition issues ( SEB 2.) Download the Latest Microsoft Edge browser from - https://www.microsoft.com/en-us/edge
28
Lite ) 3.) Install the Microsoft Edge Browser
4.) Download the New SEB Lite Edge from the below link.
5.) Install the SEB Lite Edge
Link for SEB Lite Edge:

This installer has encountered unexpected

error installing this package. This may Refer to the video here: https://www.youtube.com/watch?v=erZtJAYdK5A
29
indicate problem with this package. Error Permissions need to be provided for the temp folder for all the users.
code is 2503 or 2502
Window cannot access the specified
device, path or file. You may not have
30 Uninstall MacAfee Antivirus or any other anti virus if installed / enabled
appropriate permission to access this
item.
1.) Open Run prompt
.net Framework installation did not 2.) Type " %windir% "
31
succeed (HRESULT 0xc8000222) 3.) In the folder that is open, rename the" Software Distribution folder " to "_Software Distribution folder "
4.) Retry Installation

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 ANNA UNIVERSITY :: CHENNAI - 600 025
Online Examinations Frequently Asked Questions (FAQ)
Slno. Question Answer

Steps:
1. Allow third party cookies at corresponding browsers
(If using SEBEdge then allow in Microsoft edge else If using SEBLite then allow in google chrome)
a. browser setting
b. search third or cookies
c. enable the cookie

2. Disable/Remove all the browser extensions except below lists.

a. Adobe Acrobat
“Need remote proctoring session” in error b. Docs
32 page(pink color) Or Needs remote c. Sheets
proctoring session, Please login again d. Slides

3. If antiviruses/firewall blocking this URL then please allow this URL or disable the antivirus
Allow webcam, flash, and mic for the site
Quick heal antivirus having browsing protection so please disable it
- On the main page, click Settings
- Select Internet > Browsing protection
Choose one of the following: To turn browsing protection on, select Turn on browsing protection
- Click OK.
- If your browser is open, restart your browser to apply the changed settings

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 ANNA UNIVERSITY :: CHENNAI - 600 025
Online Examinations Frequently Asked Questions (FAQ)
Slno. Question Answer

1. Check webcam is working or not on https://www.onlinemictest.com/webcam-test/

2. Disable/Remove all the browser extensions except below lists.
a. Adobe Acrobat
b. Docs
c. Sheets
d. Slides
3. Open https://merittrac.proctoring.online/check.html
If antiviruses/firewall blocking this URL then please allow this URL or disable the antivirus
33 Issue: Webcam disabled or no webcam
Allow webcam, flash, and mic for the site
Quick heal antivirus having browsing protection so please disable it
- On the main page, click Settings
- Select Internet > Browsing protection
- Choose one of the following: To turn browsing protection on, select Turn on browsing protection
- Click OK
- If your browser is open, restart your browser to apply the changed settings
4. Check administrator permission if above not working

Issue: Microphone is muted or disabled.

1. Check webcam is working or not on https://www.onlinemictest.com/webcam-test/ PFA (mic test.JPG)
34 Connect microphone and enable browser
2. Check administrator permission if above not working
access to the microphone

1. Open Windows Device Manager (Right click on the Windows menu, select Device Manager)
How to handle 2 (two) cameras front and
35 2. Scroll down to System Devices; click to expand the menu.
back cam?
3. Double click on either Microsoft Camera Front or Microsoft Camera Rear
Error: DLL issue. Not able to install SEB
36 Route the ticket to L2 to Create new user with administrator rights or enable inbuilt administrator account and install the software.
lite”

To access test need internet and latest version of google chrome browser & please use the link provided in the email to download SEB and install
37 How do I access my test? the same. After installation you will get SEB icon in your desktop. Double click the icon you will get the exam login page (login with your Username
and password provided in the email to start the dry run).

38 Can I use mobile hot spot for internet? Mobile hotspots are not recommended. However, if the speed is above 2 Mbps and no interuptions expected, hotspots can be used

39 CAN I take exam without SEB installation? NO

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 ANNA UNIVERSITY :: CHENNAI - 600 025
Online Examinations Frequently Asked Questions (FAQ)
Slno. Question Answer

To Disable ad blocker try the following:

Step 1: Open the Chrome browser and go to Extensions. You can do this by clicking the three vertical dots located at the top-right corner of your
Error: “ Web socket connection is
40 browser. Then click More Tools and Extension.
blocked.”
Step 2: Toggle your AdBlock off. Depending on how many extensions you’ve added to Chrome, it may take you a while to locate “Adblock”.
Step 3: If you want to remove AdBlock completely, simply click the Remove button.

Which browsers are supported for the AU

41 Chrome - latest version
exam
42 Can I take exam in mobile? Yes, only on Android smartphones
43 Exam Time Table? Please visit AU website for details
44 What is the duration of the test? 1 Hour
45 Can I leave the exam before end time? Yes, after 15 min into the exam

46 When will the exam results be shared? Please visit AU website or contact COE
47 What is late login time? 59 minutes
How many questions, sections for the
48 2 Sections - 45 questions, All are MCQ - multiple choice questions
exam
49 Not able to communicate to server Server Slowness /Internet Connectivity at Candidate Level. Switch to a better network
50 What are Dry Run Dates 29-31st Jan 2021
51 Can rough paper or sheets be used Yes
52 Is break allowed No
53 Exam end time? All exams will close at the batch end time. If any candidate had issues, the maximum extension is limited to 15 minutes

My mobile does not allow to install the

54 Under settings please ensure "Install from Unknown sources" option is selected
Anna University exam App

When installing, I am getting warning that Since the app is being directly installed, this is a standard message. The same can be ignored and you can go ahead and install the app. After the
55
it is not safe to install exams are over, you can uninstall.

App is asking for permission to enable Anna University exams are being remote proctored and hence app need permission to record the voice/noise through the microphone. Hence the
56
record audio permission is mandatory

App is asking for permission to access Anna University exams are being remote proctored and hence app need permission to get installed and stored locally. Hence the permission is
57
media and files mandatory

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 ANNA UNIVERSITY :: CHENNAI - 600 025
Online Examinations Frequently Asked Questions (FAQ)
Slno. Question Answer
58 Which browser is required to take the test Chrome browser need to be installed on the mobile app to take the test

App is asking for permission to enable Anna University exams are being remote proctored and hence app need permission to record the voice/noise through the microphone, photo/video
59
record audio and video capture from your front camera. Hence the permission is mandatory
60 Which mobiles are compatible Only Android mobiles are compatible.
I do not have a front camera, can I take
61 No, front camera is mandatory to take the test via mobile
the test?
App is asking for permission to enable Anna University exams are being remote proctored and hence app need permission to record the device location. Hence the permission is
62
device location mandatory
1.) Please check if you are typing the correct login id
63 Candidate not found for login
2.) Please check your exam slot time and you are taking test at right time
Candidate login not allowed, Please 1.) This issue is because the time to login to the exam has elapsed. Please route the ticket to L2 who can extend the time for candidate to be able to
64
contact admin login
Candidate Login not allowed. Candidate 1.) Please check if you are typing the correct login id
65
not found 2.) Please check your exam slot time and ensure you are taking test at right time
Candidate Login not allowed. Candidate This issue occurs when candidate started the test in different device and now trying to login in a new device or browser to take the test. Please
66
already started exam. ensure all the earlier sessions are closed, wait for 3 minutes and relogin
Candidate record not found. Please check
67 1.) Please check your exam slot time and ensure you are taking test at right time
Batch details
Candidate login blocked because
68 maximum allowed login attempts Route the ticket to L2 to extend number of login attempts
exceeded.
Candidate Login not allowed. Batch end
69 Route the ticket to L2 to extend batch end time
time is elapsed.
1.) Please check if you are typing the correct login id
70 Candidate Login not allowed. Invalid Input 2.) Please check your exam slot time and you are taking test at right time
3.) Route the ticket to L2
1.) Check internet connectivity
71 Not able to communicate to server 2.) Close the app/SEB, relaunch and take the test after 3 minutes
3.) Route the ticket to L2
1.) Check internet connectivity
Error in loading question. Contact Test
72 2.) Close the app/SEB, relaunch and take the test after 3 minutes
Center Administrator
3.) Route the ticket to L2
1.) Check internet connectivity
Question Paper not downloaded. Contact
73 2.) Close the app/SEB, relaunch and take the test after 3 minutes
Test Center Administrator
3.) Route the ticket to L2
74 Can I use iPhone to take test? No AU mobile app works only with Android

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 ANNA UNIVERSITY :: CHENNAI - 600 025
Online Examinations Frequently Asked Questions (FAQ)
Slno. Question Answer
75 While logging in test got logged out? Please do not refresh the page or press back button. App will log you out from the exam. If logged out, pleae wait for 3 minutes and then log back in

Web browser
Latest version of Chrome

Operating system
Android - Marshmallow and above

Note - Up-to-date device drivers, security patches in test taking mobile.

Processor
2 core or above with 2.2 GHz or more clock speed

RAM
What are the mobile system requirements 2 GB or above
76
for AU App based test
Web camera
Webcam must be front facing and have a minimum resolution of 640x480 @ 15 fps.

Microphone
Built-in microphones.

Screen resolution
5 inches and above

Internet
2 MBPS or more – dedicated and continuous connectivity. (Wired or wireless networks)
Candidate test taking terminals will be directly connected to the cloud server.

77 Not an Live Candidate 1.) Please check your exam slot time and ensure you are taking test at right time
78 Can I take phone call during the exam During exam on mobile, don't accept or make call from any app e.g. Caller app, Truecaller, WhatsApp, Team, Skype, Zoom, Google Hangouts etc.

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 ANNA UNIVERSITY :: CHENNAI - 600 025
Online Examinations Frequently Asked Questions (FAQ)
Slno. Question Answer

During exam, in case a candidate has to connect to support for any technical issue, it is suggested to call from a different device. In case another
device is not available and the same mobile in which he/she is taking test is to be used, then the candidate must follow the follow steps -
Can I connect to helpdesk using the same - First note down the issue.
79
mobile - Stop / Exit from the AU examinations app.
- Call examination support and get the issue addressed.
- Login back into AU examinations app and continue with the test from where the candidate had left.

80 Unable to detect location error In Google chrome -->Setting -->Site Settings -->Location--> Changed to allowed for URL - https://au-*.smartrptest.com

81 Where can I find the mobile app version? When you launch the app, in the splash screen - version is displayed at the bottom right corner

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