Hyosung ATM Error Codes

Code Description Resolution

0 Normal Status Normal Status
Remove and replace cassette - Check the micro-switch located on the
inside left wall of the dispenser. Adjust the micro-switch if needed,
20001 Unable to detect a cassette
also check the white plastic clips that hold the cassette in place. If they
are broken the cassette will not stay in the dispenser.
Low cash warning sensor on dispenser is open. When "Low Cash
Warning" is enabled in the Transaction Setup menu, this sensor will
20002 Low Cash open when the cassette reaches (+/-) 75 bills. If this machine is
typically stocked with a low amount of bills, we recommend disabling
this function.
Empty reject bin - if bin is empty, do a Cassette Total (from the
20003 Reject Bin is Full settlement menu) - If that doesn't help then check that AP, BIOS and
CDU ROM versions are compatible.
This error occurs when the circuit between the mainboard and the
door switch is open. Check vault door switch. This white plunger
switch is located in the upper left corner of the vault, or on along the
20004 Vault Door is Open front edge of the cash dispenser tray. Also check that black and white,
2 wire connector is properly connected at rear of main board. Move
the vault switch forward to aid door clearance problems. Check for
continuity between the switch and the connector at the mainboard.
CDU ROM does not match AP software. The dispenser and
mainboard are programmed with a country code (USA or Canada).
The two codes must match. If they do not the 20005 error will occur
20005 CDU Type Mismatch
in which case the CDU will need to be reprogrammed to match the AP
on the mainboard. Also, if the wrong parameters are entered when the
CDU is programmed, this error can occur.
Remove jammed paper - Release receipt paper drawer by pressing the
tab with the green sticker located at the front of the printer. In most
cases you may have to remove the printer to locate difficult jams.
20010 Receipt Paper Jam
NOTE: Do NOT use metal objects to clear jams, use a business card
or stiff paper. Make sure you only are using 21# paper. Paper of a
lesser thickness is more prone to jamming.
Close the feed tray on the printer. If the paper tray is already closed,
20012 Receipt printer feed lever open try opening and closing the tray, try the printer reset switch. Otherwise
the printer may require service.
Replenish the paper roll, if there is already paper in the printer look
20013 Receipt paper is empty for jams or obstructions. Try the printer reset switch. If it still has the
error the printer may require service.
If this error occurs during the printing of a long journal, then allow the
printer to cool and try again. You may also want to try the reset button
20014 Thermal printer is overheated
on the printer to clear this error. If this error persists, the printer will
require service.
This means that while the ATM was initializing it detected a blocked
sensor in the cash dispenser (CS2 sensor). Remove any jammed bills
CDU detects bills prior to
20215 from the dispenser, if no bills are present try using compressed air to
dispensing
clean the dispenser (a sensor may be blocked by dust). Check and
reseat all belts. Loose belts can slip off rollers and block sensors.
This means that while the ATM was initializing it detected a blocked
sensor in the cash dispenser (CS13 sensor). Remove any jammed bills
CDU detects bills prior to
21315 from the dispenser, if no bills are present try using compressed air to
dispensing
clean the dispenser (a sensor may be blocked by dust). Check and
reseat all belts. Loose belts can slip off rollers and block sensors.
 Code Description Resolution
This means that while the ATM was initializing it detected a blocked
sensor in the cash dispenser (CS1A sensor). Remove any jammed bills
CDU detects bills prior to
21A15 from the dispenser, if no bills are present try using compressed air to
dispensing
clean the dispenser (a sensor may be blocked by dust). Check and
reseat all belts. Loose belts can slip off rollers and block sensors.
This means that while the ATM was initializing it detected a blocked
sensor in the cash dispenser (CS1B sensor). Remove any jammed bills
CDU detects bills prior to
21B15 from the dispenser, if no bills are present try using compressed air to
dispensing
clean the dispenser (a sensor may be blocked by dust). Check and
reseat all belts. Loose belts can slip off rollers and block sensors.
This means that while the ATM was initializing it detected a blocked
sensor in the cash dispenser (CS4A sensor). Remove any jammed bills
CDU detects bills prior to
24A15 from the dispenser, if no bills are present try using compressed air to
dispensing
clean the dispenser (a sensor may be blocked by dust). Check and
reseat all belts. Loose belts can slip off rollers and block sensors.
This means that while the ATM was initializing it detected a blocked
sensor in the cash dispenser (CS4B sensor). Remove any jammed bills
CDU detects bills prior to
24B15 from the dispenser, if no bills are present try using compressed air to
dispensing
clean the dispenser (a sensor may be blocked by dust). Check and
reseat all belts. Loose belts can slip off rollers and block sensors.
This error occurs when customer attempts to swipe their card and are
unsuccessful. It may indicate that the card reader needs to be cleaned,
repositioned or simply that the customer didn't swipe their card
90001 Error during card swipe
properly. If persistent, clean and test the card reader in diagnostics.
NOTE: it is very common to see this error in the error summary and
does not usually indicate a bad or defective part.
Remove any jammed paper. You may need to remove the printer to
clear jams. NOTE: Do not use metal objects to clear the jam. Use a
A0008 Receipt paper cutter error
business card or stiff paper to clear jams. Otherwise try the reset
button or have the printer serviced.
Remove jammed paper - Release receipt paper drawer by pressing the
tab with the green sticker located at the front of the printer. You may
A0803 Receipt Paper Jam need to remove the printer from the ATM to access the jam. NOTE:
Do not use metal objects to clear jams, use a business card or stiff
paper to poke around.
Remove any jammed paper. You may need to remove the printer to
clear jams. NOTE: Do not use metal objects to clear the jam. Use a
A0808 Receipt paper cutter error
business card or stiff paper to clear jams. Otherwise try the reset
button or have the printer serviced.
Check cables between Printer and Mainboard, remove cables (even
though they may be attached) and re-connect. Use an electrical parts
ADN04 Printer connection error contact cleaner to clean the terminals. Try the reset button on the
printer. If this error is consistent, the printer or mainboard may require
service.
Check cables between Printer and Mainboard, remove cables (even
though they may be attached) and re-connect. Use an electrical parts
ADN0F Printer connection error contact cleaner to clean the terminals. Try the reset button on the
printer. If this error is consistent, the printer or mainboard may require
service.
Check cables between Printer and Mainboard, remove cables (even
though they may be attached) and re-connect. Use an electrical parts
ADNxx Printer connection error contact cleaner to clean the terminals. Try the reset button on the
printer. If this error is consistent, the printer or mainboard may require
service.
 Code Description Resolution
If this error occurs during the printing of a long journal, then allow the
Thermal printer is overheated - printer to cool and try again. You may also want to try the reset button
Axxx2
during operation on the printer to clear this error. If this error persists, the printer will
require service.
Remove jammed paper - Release receipt paper drawer by pressing the
tab with the green sticker located at the front of the printer. You may
Axxx3 Receipt Paper Jam need to remove the printer from the ATM to access the jam. NOTE:
Do NOT use metal objects to clear jams, use a business card or stiff
paper to poke around.
Replenish the paper roll. If roll is ok, then try the reset button on the
Axxx4 Receipt paper is empty
printer. Otherwise the printer needs service.
Remove any jammed paper and then reload. You may need to remove
Receipt paper is jamming the printer to clear jams. NOTE: Do not use metal objects to clear the
Axxx5
during loading jam. Use a business card or stiff paper to clear jams. Otherwise try the
reset button or have the printer serviced.
This indicates that during a dispense, the sensor located at the front of
the CDU shows a blockage (CS13 or CS2). The primary reason for
this is a bill which bounces back from the cash tray (sometimes from a
C0011 CDU sensor is tripped customers fingers). Check the front of the CDU and the cash tray for
blockage. Reinitialize the ATM to put back in service. In the case of a
dispute from the error, use CDU data in the journal to verify how
many notes were actually dispensed.
Similar to the COO11 error, this would indicate a bill jam close to the
C0014 CDU sensor is tripped exit of the CDU or near the reject bin. Check for jammed notes or
blocked sensors.
Most typically a COO11 error, this would indicate a bill jam at the
exit sensor of the Cash Dispenser. Usually caused by a customer
C001x CDU sensor is tripped putting fingers in the cash drawer during dispense. Other than
upgrading the cash tray or using a sign to warn customers, you can
loosen the screws that hold the dispenser and slide it back.
Check dispenser for jammed bills and restart the machine. If no bills
C0028 CDU sensor is tripped are present try using compressed air to clean the dispenser (a sensor
may be blocked by dust). Otherwise the dispenser may require service
Check dispenser for jammed bills and restart the machine. If no bills
C002x CDU sensor is tripped are present try using compressed air to clean the dispenser (a sensor
may be blocked by dust). Otherwise the dispenser may require service
Motor speed (measured at the encoder wheel) was not within spec.
C0030 CDU motor failure Verify that CS8 or encoder wheel sensor is in place and wire
connection is good. Can indicate a bad motor or encoder sensor.
The CDU did not respond to its solenoid function check. Check the
C0031 CDU Gate solenoid error wiring connections to the solenoid(s). Check wiring connections to the
CDU main board.
Check and verify all connections to the dispenser circuit board. Check
C0032 Outlet solenoid error
wiring to the solenoid(s).
Usually caused by loss of battery power to the CDU mainboard. The
only way to recover from this error is to reprogram the CDU data.
C0033 CDU Encoder error
This may require special software and cannot be done over the phone
line.
Double Note detect module
C0034 Double detect module reporting error, check wiring to the module.
failure
Double Note detect module
C0035 Double detect module reporting error, check wiring to the module.
failure (2)
Detected notes in path before One or more sensors in the dispenser detected a blockage prior to
C0036
initializing initializing. Check for notes in the Cash Dispenser. If no bills are
 Code Description Resolution
present try using compressed air to clean the dispenser (a sensor may
be blocked by dust). Otherwise the dispenser may require service.
Sensor(NS7) for detecting Check cable running to sensors and make sure they are securely
C0037 Double is covered during placed. These sensors are next to the feed belts where the money is
dispensing note picked.
Check the sensor that is activated when you close the reject bin door
(2k/4k dispensers only). If the sensor is not being pressed then the
Gate sensor open during
C0039 error will occur. Check the springs located on the underside of the
initializing
solenoids, one may be disconnected. Otherwise the CDU will require
repair / replacement.
Check for notes in the Cash Dispenser. If no bills are present try using
Notes detected during
C003B compressed air to clean the dispenser (a sensor may be blocked by
installation
dust). Otherwise the dispenser may require service.
Reset the cassette, check position of microswitch on right rear wall of
Cassette removed during
C0040 cassette bay in the dispenser. Check the condition of the white plastic
dispense
cassette retaining clips in the dispenser.
Check the condition of the cash in the cassette. Verify that the cash is
Tried to dispense notes more of good quality. The CDU belts or the Cassette rollers may need to be
C0041
than 5 times cleaned (rubbing alcohol). Check that the denomination in Transaction
setup matches the actual denomination loaded.
Check for notes in the Cash Dispenser. If no bills are present try using
C0042 Note jam compressed air to clean the dispenser (a sensor may be blocked by
dust). Otherwise the dispenser may require service
Verify the quality of the cash. Straighten and shuffle cash in the
cassette. Check the reject analysis to determine the cause of reject
More than 10 notes rejected
C0043 (reports menu). If the cash is of known good quality then try cleaning
during one transaction
the cassette and dispenser. Otherwise service to cassette or dispenser
may be required.
Verify the quality of the cash. Straighten and shuffle cash in the
cassette. Check the reject analysis to determine the cause of reject
More than 5 notes rejected
C0044 (reports menu). If the cash is of known good quality then try cleaning
consecutively
the cassette and dispenser. Otherwise service to cassette or dispenser
may be required.
C0045 Notes Overdispensed Check NS4 Sensor
Error reported during CDU initialization. Check cabling and potential
C0046 CDU Hardware Failure
blockages and power cycle ATM. CDU Board dropped Firmware
This error occurs when the dispenser attempts to pull a bill from the
cassette and is unsucessfull before the dispenser times out. Depending
C0047 Feed error on the model of dispenser there are different causes and possible
solutions. It can be as simple as the cassette being empty, rollers need
cleaning to a firmware upgrade to the CDU.
C0048 Incorrect bill count Verify cash count in the Settlement menu.
Check for notes in the Cash Dispenser. If no bills are present try using
C004A Jammed notes compressed air to clean the dispenser (a sensor may be blocked by
dust). Otherwise the dispenser may require service
Verify the quality of the cash. Straighten and shuffle cash in the
Long note detected 3 times
C004B cassette. Try cleaning the cassette and dispenser. If this error is
consecutively
persistent, service to cassette or dispenser may be required.
Verify operation of exit gate. Check the number of dispensed notes.
Miscount of notes between
C004C Clean the dispenser and test using diagnostics. Dispenser may require
sensors
service.
Reset the cassette, check position of microswitch on right rear wall of
cassette bay in the dispenser. Check the condition of the white plastic
C004D Cash cassette not properly set
cassette retaining clips in the dispenser. MB1000 check condition of
the clutch alignment screw.
 Code Description Resolution
Test CDU using diagnostics, use journal to verify amount of
Miscount of notes between
C004E dispensed notes versus requested notes. Clean dispenser and cassette.
sensors
If error is persistent the dispenser may require service.
Test CDU using diagnostics, use journal to verify amount of
Miscount of notes between
C004F dispensed notes versus requested notes. Clean dispenser and cassette.
sensors
If error is persistent the dispenser may require service.
Remove any notes from path. Before reinitializing the ATM, first the
C0050 Power failure during dispense
verify amount of dispensed notes in the cassette against the journal.
Possibly due to too many rejects, may require repair or cleaning if
consistent. Check the Reject Analysis, this may help determine the
C0051 Over 150 notes requested
cause. Cash quality, condition of the rollers in the cassette can effect
this condition.
Detected notes in path after Remove any notes from path, verify amount of dispensed notes. Clean
C0052
dispense dispenser. Verify the amount of bills against the journal.
CDU double detect module Double detect module may require adjustment. Check wiring and
C0053
failure. CDU mainboard connections.
(See definition of C0011 error) this is typically a bounce back of a bill
Detected long notes at outlet
C0055 during dispense causing the exit sensor to remain blocked for a longer
sensor
time than is expected.
C0056 Exit gate sensor failure Check condition of exit gate, and the exit gate sensor.
Cassette information is not
C0057 CDU programming is not accurate or complete.
properly set
Cash cassette 2 removed prior Set the cash cassette. Inspect the cassette detection microswitch.
C0059
to dispense. Reposition the microswitch if necessary.
Cash cassette 1 removed prior Set the cash cassette. Inspect the cassette detection microswitch.
C005A
to dispense Reposition the microswitch if necessary.
C005B Cash cassette 2 misfeed Check cassette for jams, check condition of bills in cassette.
Inspect double detect module and adjust as necessary. Check and
C005D Double detect constantly
clean the cassette and rollers, verify the quality of cash.
Dispense command size check Re-initialize machine, verify connections to mainboard. Check for
C005E
error unplugged sensors.
Re-initialize machine, verify connections, check for unplugged
C005F Dispense command error
sensors.
Check for notes in the Cash Dispenser. If no bills are present try using
C006x Sensor failure compressed air to clean the dispenser (a sensor may be blocked by
dust). Otherwise the dispenser may require service
Check for notes in the Cash Dispenser. If no bills are present try using
C007x Sensor failure compressed air to clean the dispenser (a sensor may be blocked by
dust). Otherwise the dispenser may require service
C0082 Shutter failure Check all wiring connections to CDU mainboard. Reinitialize CDU
C0083 Stacker sensor failure Check all wiring connections to CDU mainboard. Reinitialize CDU
C0084 Shutter close error Check all wiring connections to CDU mainboard. Reinitialize CDU.
C009F 3Cassette misfeed error Check if notes available in cassette
Notes detected before Clear notes from dispenser. Possibly dust or foreign object blocking
C00AB
initalizing sensor.
Cassette 1 bill jam during
C00C1 Remove Bill Jam
dispense operation
MB2100T - The CS12 sensor, which is located at the upper part of the
cash tray was blocked while the machine was either dispensing or
C00C7 CS12 Sensor blocked initializing. Clear the cash tray of any bills or foreign objects. If the
error persists, the vault assembly may need to be removed to inspect /
access the cash tray sensors.
MB2100T - The CS14 sensor, which is located close to front of the
C00C8 CS14 Sensor blocked
cash tray, was blocked while the machine was either dispensing or
 Code Description Resolution
initializing. Clear the cash tray of any bills or foreign objects. If the
error persists, the vault assembly may need to be removed to inspect /
access the cash tray sensors.
MB2100T - Both the CS12 and CS14 sensors were blocked while the
machine was either dispensing or initializing. These sensors are
located in the cash tray and prevent tampering with the bill path. Clear
C00C9 CS12 & CS14 Sensors blocked
the cash tray of any bills or foreign objects. If the error persists, the
vault assembly may need to be removed to inspect / access the cash
tray sensors.
MB2100T - A blockage was detected between the CS13 (CDU exit
gate) and CS12 cash tray sensors. There may be a note stuck in the
C00D0 Sensor block while dispensing upper part of the cash tray ramp. Try clearing the cash tray of notes or
foreign objects. Open the vault and slide the dispenser back to access
the exit gate area. Both sensors must be blocked for this error to occur.
MB2100T - A blockage was detected between the CS12 (upper cash
tray sensor) and CS14 (lower cash tray sensor). There may be a note
Sensor blocked while
C00D1 stuck in the cash tray ramp. Try clearing the cash tray of notes or
dispensing
foreign objects. Open the vault and slide the dispenser back to access
the exit gate area. Both sensors must be blocked for this error to occur.
Nanocash only - verify connections to sensors. Check wiring to
C00E0 NS2A, NS2B dark
mainboard.
C00E1 NS4 dark Verify connections to NS4 sensor. Check all wiring to mainboard.
C00FF Sensor blocked N/A
User canceled transaction at This is not an error, but rather a statistic to notify how many users
CANCE
surcharge respond "no" to the surcharge notification.
No Response after send
CDN01
command
Check cables between CDU and Mainboard, remove cables (even
though they may be attached) and re-connect. Use an electrical parts
CDN05 CDU connection failure
contact cleaner on terminals. This error is of concern only if it is
repeated. Outside interference may cause it (neon signs, lights).
Check cables between CDU and Mainboard, remove cables (even
though they may be attached) and re-connect. Use an electrical parts
CDN0F CDU connection failure
contact cleaner on terminals. This error is of concern only if it is
repeated. Outside interference may cause it (neon signs, lights).
No Response after 3 retry of
CDN11
command
No Response between ENQ-
CDN12
ACK after 5 retry of ENQ
No Response after 5 retry
CDN13 because of timeout between
STX-BCC interval
Check cables between CDU and Mainboard, remove cables (even
though they may be attached) and re-connect. Use an electrical parts
CDNxx CDU connection failure
contact cleaner on terminals. This error is of concern only if it is
repeated. Outside interference may cause it (neon signs, lights).
Check modem in diagnostics or modem test. If persistent, it could be a
defective modem. Note: If the modem is defective, this error will most
D0001 Modem initialization error
likely occur frequently. One or two instances of this error does not
usually indicate a defective part. Check Modem Initial String
The ATM attempted to do a reversal and could not. Check transaction
D0002 Reversal transaction failed. with the processor. Verify CDU functionality with diagnostics. Verify
phone connection. Look in error summary for D1800, D2000.
Undefined network processing Code reported by host processor. Specific meaning or definition can
D0005
error vary between the different processors. Contact your ISO or processor
 Code Description Resolution
if you encounter an excessive amount of these errors, or you cannot
complete a test transaction because of this error.
Code reported by host processor. Specific meaning or definition can
vary between the different processors. Contact your ISO or processor
D0011 Format error in the message.
if you encounter an excessive amount of these errors, or you cannot
complete a test transaction because of this error.
Code reported by host processor. Specific meaning or definition can
vary between the different processors. Contact your ISO or processor
D0012 Invalid Transaction
if you encounter an excessive amount of these errors, or you cannot
complete a test transaction because of this error.
Code reported by host processor. Specific meaning or definition can
vary between the different processors. Contact your ISO or processor
D0013 Invalid Amount
if you encounter an excessive amount of these errors, or you cannot
complete a test transaction because of this error.
Code reported by host processor. Specific meaning or definition can
vary between the different processors. Contact your ISO or processor
D0014 Invalid Card Number
if you encounter an excessive amount of these errors, or you cannot
complete a test transaction because of this error.
Code reported by host processor (Shazam). Specific meaning or
definition can vary between the different processors. Contact your ISO
D0019 Reenter the entire transaction
or processor if you encounter an excessive amount of these errors, or
you cannot complete a test transaction because of this error.
Code reported by host processor. Specific meaning or definition can
Surcharge screen should have vary between the different processors. Contact your ISO or processor
D0020
been displayed if you encounter an excessive amount of these errors, or you cannot
complete a test transaction because of this error.
Code reported by host processor. Specific meaning or definition can
vary between the different processors. Contact your ISO or processor
D0024 Exceeds issuer withdrawal limit
if you encounter an excessive amount of these errors, or you cannot
complete a test transaction because of this error.
Code reported by host processor (Shazam). Specific meaning or
Issuer financial institution is definition can vary between the different processors. Contact your ISO
D0031
not supported by a processor or processor if you encounter an excessive amount of these errors, or
you cannot complete a test transaction because of this error.
Code reported by host processor. Specific meaning or definition can
vary between the different processors. Contact your ISO or processor
D0039 No credit account
if you encounter an excessive amount of these errors, or you cannot
complete a test transaction because of this error.
Code reported by host processor (Shazam). Specific meaning or
No credit account found for the definition can vary between the different processors. Contact your ISO
D0041
CCN or processor if you encounter an excessive amount of these errors, or
you cannot complete a test transaction because of this error.
Code reported by host processor (Shazam). Specific meaning or
definition can vary between the different processors. Contact your ISO
D0043 Stolen Card
or processor if you encounter an excessive amount of these errors, or
you cannot complete a test transaction because of this error.
Code reported by host processor (Shazam). Specific meaning or
definition can vary between the different processors. Contact your ISO
D0050 Transaction is not approved
or processor if you encounter an excessive amount of these errors, or
you cannot complete a test transaction because of this error.
Code reported by host processor. Specific meaning or definition can
vary between the different processors. Contact your ISO or processor
D0051 Insufficient funds
if you encounter an excessive amount of these errors, or you cannot
complete a test transaction because of this error.
 Code Description Resolution
Code reported by host processor. Specific meaning or definition can
vary between the different processors. Contact your ISO or processor
D0052 No checking account
if you encounter an excessive amount of these errors, or you cannot
complete a test transaction because of this error.
Code reported by host processor. Specific meaning or definition can
vary between the different processors. Contact your ISO or processor
D0053 No savings account
if you encounter an excessive amount of these errors, or you cannot
complete a test transaction because of this error.
Code reported by host processor. Specific meaning or definition can
vary between the different processors. Contact your ISO or processor
D0054 Expired Card
if you encounter an excessive amount of these errors, or you cannot
complete a test transaction because of this error.
Code reported from host processor - Verify all programming. In the
case of a new installation, if master keys are not bound properly,
D0055 Invalid PIN Terminal ID is not active or if programming is not correct for the host
this can occur. If all programming appears correct, contact the
processor and have them trace the Terminal ID.
Code reported by host processor (Shazam). Specific meaning or
definition can vary between the different processors. Contact your ISO
D0056 No card record found
or processor if you encounter an excessive amount of these errors, or
you cannot complete a test transaction because of this error.
Code reported by host processor. Specific meaning or definition can
Transaction not permitted - vary between the different processors. Contact your ISO or processor
D0057
card if you encounter an excessive amount of these errors, or you cannot
complete a test transaction because of this error.
Code reported by host processor. Specific meaning or definition can
Transaction not permitted - vary between the different processors. Contact your ISO or processor
D0058
Terminal if you encounter an excessive amount of these errors, or you cannot
complete a test transaction because of this error.
Code reported by host processor (Shazam). Specific meaning or
Customer should contact his or definition can vary between the different processors. Contact your ISO
D0059
her financial institution or processor if you encounter an excessive amount of these errors, or
you cannot complete a test transaction because of this error.
Code reported by host processor. Specific meaning or definition can
Allowable withdrawal limit is vary between the different processors. Contact your ISO or processor
D0060
exceeded if you encounter an excessive amount of these errors, or you cannot
complete a test transaction because of this error.
Code reported by host processor. Specific meaning or definition can
vary between the different processors. Contact your ISO or processor
D0061 Exceeded withdrawal limit
if you encounter an excessive amount of these errors, or you cannot
complete a test transaction because of this error.
Code reported by host processor. Specific meaning or definition can
Exceeds withdrawal frequency vary between the different processors. Contact your ISO or processor
D0065
limit if you encounter an excessive amount of these errors, or you cannot
complete a test transaction because of this error.
Code reported by host processor (Shazam). Specific meaning or
Capture card at the terminal
definition can vary between the different processors. Contact your ISO
D0067 (requires card be picked up at
or processor if you encounter an excessive amount of these errors, or
ATM only).
you cannot complete a test transaction because of this error.
Code reported by host processor. Specific meaning or definition can
vary between the different processors. Contact your ISO or processor
D0075 Number of PIN tries exceeded
if you encounter an excessive amount of these errors, or you cannot
complete a test transaction because of this error.
Code reported by host processor. Specific meaning or definition can
D0078 No Account
vary between the different processors. Contact your ISO or processor
 Code Description Resolution
if you encounter an excessive amount of these errors, or you cannot
complete a test transaction because of this error.
Code reported by host processor. Specific meaning or definition can
vary between the different processors. Contact your ISO or processor
D0080 Invalid Date
if you encounter an excessive amount of these errors, or you cannot
complete a test transaction because of this error.
Time out: response not received Code reported by host processor (Shazam). Specific meaning or
in time allowed (SHAZAM definition can vary between the different processors. Contact your ISO
D0081
switch-in-front (SIF) or processor if you encounter an excessive amount of these errors, or
terminals). you cannot complete a test transaction because of this error.
Code reported by host processor. Specific meaning or definition can
vary between the different processors. Contact your ISO or processor
D0082 Cashback limit exceeded.
if you encounter an excessive amount of these errors, or you cannot
complete a test transaction because of this error.
Code reported by host processor. Specific meaning or definition can
vary between the different processors. Contact your ISO or processor
D0083 Cannot verify PIN
if you encounter an excessive amount of these errors, or you cannot
complete a test transaction because of this error.
Code reported by host processor. Specific meaning or definition can
Processor not available;
vary between the different processors. Contact your ISO or processor
D0084 acquirer processor unable to
if you encounter an excessive amount of these errors, or you cannot
send message
complete a test transaction because of this error.
Code reported by host processor. Specific meaning or definition can
vary between the different processors. Contact your ISO or processor
D0086 Cannot verify PIN
if you encounter an excessive amount of these errors, or you cannot
complete a test transaction because of this error.
Code reported by host processor. Specific meaning or definition can
Cutoff complete for terminal;
vary between the different processors. Contact your ISO or processor
D0090 cannot process prior days
if you encounter an excessive amount of these errors, or you cannot
business
complete a test transaction because of this error.
Code reported by host processor. Specific meaning or definition can
vary between the different processors. Contact your ISO or processor
D0091 Bank unavailable
if you encounter an excessive amount of these errors, or you cannot
complete a test transaction because of this error.
Code reported by host processor. Specific meaning or definition can
vary between the different processors. Contact your ISO or processor
D0092 System unavailable if you encounter an excessive amount of these errors, or you cannot
complete a test transaction because of this error. Possible Incorrect
Check Digit (Master Keys)
Transaction serial number
D0093 Verify all programming, contact host processor
mismatch
D0094 Record format mismatch Verify all programming, contact host processor
D0095 Routing ID mismatch Verify Routing ID number - contact host processor
D0096 Terminal ID mismatch Verify Terminal ID number - contact host processor
Response type mismatch
D0097 Verify all programming, contact host processor
(reversal)
Response type mismatch (day-
D0098 Verify all programming, contact host processor
close)
Response type mismatch
D0099 Verify all programming, contact host processor
(Configuration)
Response type mismatch
D009A (Withdrawal, Balance, Verify all programming, contact host processor
Transfer)
D009B STX omitted Verify all programming, contact host processor
D009C ETX omitted Verify all programming, contact host processor
 Code Description Resolution
FS omitted (after response Verify that version of Mini-Bank Software matches host processor.
D009D
code) Contact host processor
FS omitted (after retrieval Verify all programming. Verify that version of Mini-Bank Software
D009E
reference number) matches host processor. Contact host processor
FS omitted (after system trace Verify all programming. Verify that version of Mini-Bank Software
D009F
audit number) matches host processor. Contact host processor
FS omitted (after account Verify all programming. Verify that version of Mini-Bank Software
D00A0
balance) matches host processor. Contact host processor
FS omitted (after available Verify all programming. Verify that version of Mini-Bank Software
D00A1
balance) matches host processor. Contact host processor
FS omitted (after available Verify all programming. Verify that version of Mini-Bank Software
D00A2
balance) matches host processor. Contact host processor (Check T-DES Type)
FS omitted (after authorization Verify all programming. Verify that version of Mini-Bank Software
D00A3
response text) matches host processor. Contact host processor
Verify all programming. Verify that version of Mini-Bank Software
D00A4 ETX is in wrong place
matches host processor. Contact host processor
FS omitted (after total cash Verify all programming. Verify that version of Mini-Bank Software
D00A5
dispense amount in day close) matches host processor. Contact host processor
FS omitted (after total non cash Verify all programming. Verify that version of Mini-Bank Software
D00A6
dispense amount in day close) matches host processor. Contact host processor
FS omitted (after surcharge Verify all programming. Verify that version of Mini-Bank Software
D00A7
amount in day close message) matches host processor. Contact host processor
FS omitted (after surcharge Verify all programming. Verify that version of Mini-Bank Software
D00A8 amount in configuration matches host processor. Check that Dual Master Key is disabled (non
message) Coredata). Contact host processor
ETX omitted (from Verify all programming. Verify that version of Mini-Bank Software
D00A9
configuration message) matches host processor. Contact host processor
D00B0 Invalid Terminal ID Contact host processor
D0100 Transaction approved
D0101 Expired card
D0102 Unauthorized usage
D0103 PIN error
D0104 Invalid PIN
D0105 Bank unavailable
D0106 Card not supported
D0107 Insufficient funds
D0108 Ineligible transaction
D0109 Ineligible account
Number of daily withdrawals
D0110
exceeded
D0111 Cannot process transaction
D0112 Amount too large
D0113 Account closed
D0114 PIN tries exceeded
D0115 Database problem
Withdrawal limit already
D0116
reached
D0117 Invalid amount
D0118 External decline
D0119 System error
D0120 Contact card issuer
D0121 Routing lookup problem
D0122 Message edit error
 Code Description Resolution
D0123 Transaction not supported
D0124 Insufficient funds
Western Union sender data
D0125
error
Western Union receiver data
D0126
error
D0127 CRC error
D0128 Pre-pay transaction failed
D0129 Pre-pay transaction rejected
D0130 Invalid mobile phone number
D0131 Pre-pay account limit reached
D0132 Pre-pay system unavailable
Response would exceed
D0133
message size limit
Necessary information missing
D0134
to precess transaction
Second Invalid PIN(second
"Invalid PIN" try in a row and
D0135
one try is left before
deactivation)
Use diagnostic or modem test to test modem. If error is persistent,
D0300 Modem is not responding
modem may be defective.
Use diagnostic or modem test to test modem. If error is persistent,
D1000 No Connection
modem may be defective.
Verify all programming. Verify that version of Mini-Bank Software
D1100 ENQ not received from host
matches host processor. Contact host processor
Use diagnostic or modem test to test modem. If error is persistent,
D1200 Transmission error
modem may be defective
Verify host phone number - See D170x. If persistent, it could be a
D1300 NAK sent 3 times to host
defective modem.
Modem connection time out - Verify host phone number - verify modem speed - See D170x. If
D1500
host not responding consistent, it can be a defective modem
D1701 Check for stutter tone on phone line (voicemail)
Phone line connected to ATM will not support data communication.
In line filter may help this. Excessive EMI emissions from outside
D1702 Modem connection error source (neon sign, freezer)are likely causes. This can also be a
problem with programming, check all programming (especially Dual
Master Key setting and Host Processor Mode).
Phone line connected to ATM will not support data communication.
In line filter may help this. Excessive EMI emissions from outside
D1704 Modem connection error source (neon sign, freezer)are likely causes. This can also be a
problem with programming, check all programming (especially Dual
Master Key setting and Host Processor Mode).
Phone line connected to ATM will not support data communication.
In line filter may help this. Excessive EMI emissions from outside
D1706 Modem connection error source (neon sign, freezer)are likely causes. This can also be a
problem with programming, check all programming (especially Dual
Master Key setting and Host Processor Mode).
Phone line connected to ATM will not support Data-communication.
Modem cannot support In line filter may fix this. Excessive EMI emissions from outside
D170x connection - excessive line source (neon sign, freezer). This can also be a problem with
noise (usually D1704/06) programming, check all programming (especially Dual Master Key
setting and Host Processor Mode).
 Code Description Resolution
Verify that incoming phone line is plugged into "Line" rather than
"Phone" on mainboard. Phone line is in use or is being shared with
D1800 No dial tone
another phone device (FAX, POS, phone). NOTE: This error occurs
only if there is no dial tone at the mainboard.
Verify host phone number - See D170x, there is no answer from the
D1900 No answer
host modem.
Verify host phone number - call line with handset and check for busy
D2000 Phone line Busy signal - See D170x. ATM modem is receiving a busy signal when it
dials out.
Check modem in diagnostics or modem test. If persistent, it could be a
defective modem. Note: If the modem is defective, this error will most
D2100 Modem initialization error
likely occur frequently. One or two instances of this error does not
usually indicate a defective part.
Verify all programming. Verify that version of Mini-Bank Software
D2200 EOT not received from host
matches host processor. Contact host processor
D2500 Cannot connect to the host Check the connection
D2510 Timeout while Sending
Communication error while
D2511
Sending
D2513 Timeout while Receiving
Communication error while
D2514
Receiving
D2515 Socket Error while Receiving
D3203 Modem Initialization Error Reseat socket modem, then replace modem
Verify the Host phone number is programmed correctly. Do not use
D3204 Invalid Host phone number
spaces or dashes in the phone number string.
RMS port failure, response time
E000x Verify RMS settings (Host Setup) - See D170x
out, modem failure, no dial tone
Load notes into the cash cassette - use Add Cassette function in
F0001 Current Number of Bills is 0
Settlement
F0002 No Surcharge Owner set Set Surcharge owner - (Customer Setup)
F0003 No Surcharge Amount Set Surcharge amount - (Customer Setup)
No refresh timer set when
F0004 Set refresh timer - (Customer Setup)
advertisement is enabled
No Advertisement text when
F0005 Set Advertisement text - (Customer Setup)
advertisement is enabled
Dispense limit set error (must
F0006 Set Dispense limit - (Transaction Setup)
be less than 25 notes)
F0007 Denomination Set error Valid Denominations are $10, $20, $50, $100 - (Transaction Setup)
Fast Cash Set error (cannot
F0008 Check fast cash settings (Transaction Setup)
exceed dispense limit)
F0009 Master Key index is invalid Check Master Key index - verify checksum (Host Setup)
F000A Master Key is empty Check Master Key checksum - reinject key (Host Setup)
Host Telephone Number is not
F000B Set Host Telephone Number - (Host Setup)
set
F000C Error Retry timer is not set Set Error retry timer (Host Setup)
RMS Password is not set when
F000D Set RMS Password - (Host Setup)
RMS is enabled
RMS phone number is not set
F000E Set RMS Phone number - (Host Setup)
when RMS send is enabled
F000F Terminal ID is not set Set Terminal ID number - (Host Setup)
F0010 Routing ID is not set Set Routing ID number - (Host Setup)
Master Key Serial number is
F0011 Set Master Key serial number - (Host Setup)
not set
 Code Description Resolution
F0013 NVRAM Failure Fatal error, defective memory chip. Replace Mainboard
F0014 NVRAM Failure Fatal error, defective memory chip. Replace Mainboard
F0015 ATM Serial No. Empty
Default Master Password is not
F0016
changed
F0020 Host IP Address is not inputted
RMS IP or Port is not inputted
F0021
in RMS Enable
P0001 Deposit Error Deposit Error
P0002 Deposit Timeout Deposit Timeout
P0003 Invalid Deposit Invalid Deposit
P0004 Deposit Cancelled Deposit Cancelled
PDN01 EPP Cmmunication Error
This does not mean that the ATM is down; it's a warning message that
WebRMS could not dial into the ATM after three attempts during its
WebRMS failed to dial into the
W0001 daily scheduled dial-in period. Make sure the ATM is turned on, the
ATM
phone line fits securely on both ends, and not shared with a voice
phone nor experiences static.
This is a courtesy alert warning, along with an email message, that
you requested to receive when the total bill count is under a certain
W0002 WebRMS low cash warning
amount. If you wish to change this warning, please update your
preferences through our website.
Although webRMS successfully retrieved the journal information, it
could not find the ATM's local time. (This is equivalent to the "-1/-1/-
WebRMS could not retrieve the
W0003 001" error when using Windows RMS). This problem sometimes
local ATM time
occur with ATMs of an older application version. Make sure you are
running the latest application version.
The ATM time, as set in the WebRMS has detected that the ATM probably has incorrect date and
W0004 Operator Function Menu, is time settings. You will need to physically go to the ATM location and
incorrect manually reset the correct date with the Master Password.
WebRMS coincidentally
detected that the ATM was in This is not an error in particular, but a simple warning that someone
W0005
Operator mode at the time the was locally on-site at the ATM, and used its Operator Function menu.
ATM was dialed into.
WebRMS has failed to dial into Check with the merchant and/or site owner to ensure that the ATM is
W0006 the ATM consecutively for turned on at all times, and that the ATM is not sharing the line with
more than 3 days. another device.