Scribd Logo
Upload

Welcome to Scribd!

  • 192 views

    Sovannary Bunchan: Curriculum Vita E

    Uploaded by

    សម្បត្តិ សិទ្ធិការ្យ សុខោទ័យ
    Sovannary Bunchan is seeking a career opportunity and believes this role would provide a fantastic start in the diplomatic sector. She has over 4 years of experience managing front desk operations at medical centers, including overseeing staff, scheduling appointments, billing, inventory management, and ensuring quality customer service. She holds a Bachelor's Degree in Hospitality and Tourism Management and is proficient in English, Khmer, and customer service skills. Her references include the Country Director of Raffles Medical Clinic and the Clinic Owner of Procare Medical Center.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    Sovannary Bunchan: Curriculum Vita E

    Uploaded by

    សម្បត្តិ សិទ្ធិការ្យ សុខោទ័យ
    192 views3 pages
    Sovannary Bunchan is seeking a career opportunity and believes this role would provide a fantastic start in the diplomatic sector. She has over 4 years of experience managing front desk operations at medical centers, including overseeing staff, scheduling appointments, billing, inventory management, and ensuring quality customer service. She holds a Bachelor's Degree in Hospitality and Tourism Management and is proficient in English, Khmer, and customer service skills. Her references include the Country Director of Raffles Medical Clinic and the Clinic Owner of Procare Medical Center.

    Original Title

    Sovannary_Bunchan

    Copyright

    © © All Rights Reserved

    Available Formats

    PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    Sovannary Bunchan is seeking a career opportunity and believes this role would provide a fantastic start in the diplomatic sector. She has over 4 years of experience managing front desk operations at medical centers, including overseeing staff, scheduling appointments, billing, inventory management, and ensuring quality customer service. She holds a Bachelor's Degree in Hospitality and Tourism Management and is proficient in English, Khmer, and customer service skills. Her references include the Country Director of Raffles Medical Clinic and the Clinic Owner of Procare Medical Center.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    192 views3 pages

    Sovannary Bunchan: Curriculum Vita E

    Uploaded by

    សម្បត្តិ សិទ្ធិការ្យ សុខោទ័យ
    Sovannary Bunchan is seeking a career opportunity and believes this role would provide a fantastic start in the diplomatic sector. She has over 4 years of experience managing front desk operations at medical centers, including overseeing staff, scheduling appointments, billing, inventory management, and ensuring quality customer service. She holds a Bachelor's Degree in Hospitality and Tourism Management and is proficient in English, Khmer, and customer service skills. Her references include the Country Director of Raffles Medical Clinic and the Clinic Owner of Procare Medical Center.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 3

    Sovannary Bunchan

    C U R RI C U L UM V ITA E Details

    #294, S/k BKK1, Khan Beoung Keng


    Cambodia
    +855969930768

    Profile [email protected]

    I have over 4 Years experiences in front desk operation. I successfully D A TE OF B I RT H


    manage all the duties and responsibilities in the front desk independently December 31, 1995
    and lead my team. Directed front desk operations and supervised
    employees, ensuring quality, timeliness and accuracy of all customer
    Skills
    services. I manage and coordinate urgent and complicated support
    issues. Consult with senior management team on situations that may Leadership Skills
    require additional support. Committed to utilizing my skills to further the
    mission of a company. Adept in general accounting and finance Team Player
    transactions. Skilled in various social media platforms and office Strategic Thinker
    technology programs. Work Under Pressure
    Multi- Tasking
    Employment History
    Computer Literate
    Front Desk Officer, Intercare Medical Center
    J ULY 2 0 2 0 — P R ES EN T Communication Skills

    Responsibility: Customer Service


    ● Manage process for communicating outage/emergency activities to
    Flexible and Adaptable
    the organization.
    ● Oversee front desk operations and make sure department is Daily Operations Manager
    effectively staffed to meet the needs of the property.
    Maintain Staff Members
    ● Managed front desk including appointment scheduling (Phone call/
    walk in/ Zoom, telehealth, email response) Management Information Systems
    ● Providing medical system training, providing Intercare work process
    (FD-Nurse-Dr-Pharmacy) Systemic Issues solver
    ● Payment transactions: Billing/Cashier duties in Excel & System and
    train new staff on procedures of patient registration, billing, and Hobbies
    internal procedures for services for patient.
    ● Assist all the medical documents for the health check packages Hiking, Camping, Road trip,
    process Internet Explorer, Movie,
    ● Front Desk Department roster as needed, schedule employees Explore more places to challenge m
    working times and provide backup support, managing their job with strangers
    responsibilities
    ● Handled cash/credit sales, petty cash monthly transaction/Intercare
    daily petty cash end day and logbook report
    ● Make requested quotation for the external companies, group
    internal and patients
    ● Intercare daily invoice and daily summary report and Intercare daily
    sale report
    ● Prepare monthly summary report for outsource service
    payment/income
    ● Summarize outsource monthly records of payments
    ● Ordered and maintained inventory within set budget limitations.
    ● Ordered uniforms, maintained all office supplies for entire facility.
    ● Intercare stationery stock register and Utility/maintenance stock.

    Front Desk Senior, Procare Medical Center


    MA RC H 2 0 1 7 — MA Y 2 0 2 0

    ● Complete operational requirements by scheduling and assigning


    front desk staff; follow up on work results
    ● Worked well independently and on a team to solve problems
    ● Answer phone inquiries, direct calls and provide basic information
    ● Ensured compliance with all regulations, policies, and laws
    ● Ensuring the front office of the business continues to operate in an
    efficient manner
    ● Enthusiastically performed tasks that were outside of my job
    description
    ● Keep confidential all applicant, client, and verification and company
    proprietary information
    ● Organized/assist staffs for patient files and medical records
    ● Categorize daily invoice with all the supporting documents of
    services for front desk reference
    ● Perform inventory of office supplies and order what is needed
    ● Purchase, track, and invoice office supplies
    ● Multitasking: cashiering, provided medicine and organized nurses.

    Education

    Bachelor Degree of Hopitality and Tourism Management, Norton


    University, Phnom Penh
    2014 — 2018

    High School, Beoung Keng Kong High School, Phnom Penh


    2009 — 2014

    English courses, Australian Centre for Education (ACE)


    2014 — 2015

    References:

    Mike Burton, Country Director from Raffles Medical Clinic


    012 802 228, [email protected]

    Julie Thongsavane, Clinic Owner from Procare Medical Center


    061 828 411

    Sorin Sokunpanhavatey, HR Supervisor from The Olympia Medical


    Hub
    077 998 927/086 998 927
    My one-page pitch

    I am looking for a career and I believe this role will provide me with a
    fantastic start in a career in the diplomatic sector. As you will see from my
    CV I have all of the requirements for the post and more, alongside the
    experience required to fulfil the role. My Khmer is excellent as I am a
    natural born Cambodian. My English is very good, and I am continually
    improving by spending time with colleagues, customers, friends and others
    who use English as their first language.
    I provide the perfect customer experience – I make people feel at ease with
    my pleasant manner, I bring out the most information from people with
    my listening and questioning skills (essential in health care) and I do this in
    a professional and dignified manner that is befitting to the specialized
    areas I am practicing in.
    In my current role I am usually the first one and a lot of the time the last to
    leave. I do this to make sure the job is done because the job is people and
    if I am as efficient as I can be then there is no additional waiting around
    and the customer leaves happy. A lot of the time this goes unnoticed
    because it means my service area is doing its job exactly how it should and
    most of the time very good work does not stand out.
    Complaints stand out. Which is why I do my very best to ensure that the
    customer has the best experience and leaves happy – or at least leaves
    knowing they have received what they came for. I jump on issues as quickly
    as possible to avoid them becoming bigger problems. Most of the time
    these small fires can be easily put out but sometimes I need to ask
    colleagues/managers for advice or to jump in if needed. As I love working
    with my colleagues this is no issue as we all support each other.
    Thank you for your time and I look forward to an interview to provide
    further evidence of my skills and hopefully after that becoming a colleague.

    Kind regards
    Bunhan Sovannary

    You might also like