Fulfilling Etsy orders using

the Prodigi Dashboard

CSV Order Importer Guide

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Contents

Introduction 3

Prodigi online ordering 3

Setting up your Etsy product listings 4

Downloading orders from Etsy 6

Uploading into the Prodigi dashboard 6

Editing & reviewing your orders 6

Submitting your orders 9

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Introducing the CSV Importer
Our CSV bulk order importer is a feature of the Prodigi online ordering platform.
It’s the perfect solution for clients using marketplaces such as Etsy, who are unable to
integrate with the full print API but need to process significant volumes of daily orders.

Designed to make bulk ordering as simple as possible, the CSV Importer lets you
upload orders directly from your online shop in just a few quick steps.

Prodigi online ordering

Once you’ve set up your free Prodigi customer account, you can submit your orders to us through a personalised
online dashboard. Our platform allows you to place either individual orders through the manual order form,
or submit them to us in bulk by using the CSV Importer tool.

The CSV Importer supports a number of existing order formats from the most popular e-commerce platforms,
including Etsy and Shopify. We also support our own order format that you can use regardless of where your
orders are coming from. This is perfect for placing orders if you manage multiple ecommerce stores.

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Setting up your Etsy product listings
One of the great features of our order import platform is that you remain in control of your products and
selling experience. When setting up your Etsy products for easy ordering with us, you can continue to follow
most of your normal routine. The description, images, sizes can all be inputted as usual, the key difference
here is around the inventory and variants setup. If you are an existing Etsy seller and don’t want to make the below
changes, it’s not essential. However we would recommend this optional step to streamline the ordering process.

Start by creating a new listing. If you’re new to Etsy there’s a helpful guide on how to do this here.
As part of the process, you’ll come across a section called ‘Inventory and pricing’.

If you’re selling a single product that has no variants, such as a cushion, notebook or stickers, then you can
enter the Product SKU into the field in this section. Our SKUs can be found on our website, but feel free to
reach out to us if you need advice on which to use.

If the product that you’re setting up has multiple variants - such as a range of sizes for a canvas - then you should
leave the main SKU field here blank. Instead, scroll down to the section just underneath, called ‘Variations’ and
click the ‘Add variations’ button. You will need to have chosen a product category before you’re able to do this if
you haven’t already selected one.

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Here you can then select the type of variation, and the different variations themselves, whether that may be
a range of sizes or perhaps phone models. Then, check the box that says, ‘SKUs vary for each size’. Note: the
word “size” may differ depending on the type of variations selected. You may also want to check the box that
says ‘Prices vary for each size’ here too, if you’re looking to sell them at different prices. Once you’re happy with
the variation details that you want to offer, you can press ‘save and continue’.

There will now be an option to add the individual Product SKUs. Setting up the individual variant details like this
will make it easier for the order importer to correctly identify exactly which product a customer has ordered.

Once you’ve added in these details and you’re happy with the rest of the product, you’re ready to go!

Downloading orders from Etsy

Once you’re receiving orders, you can easily download these directly from your Etsy account.
Simply follow the steps below:

1. Log in to your Etsy account, and select the ‘Shop Manager’ icon in the top-right corner of the page.

2. Select ‘Settings’ from the left-hand menu, and then ‘Options’. Choose ‘Download Data’.

3. Once on this screen, there will be a section in the middle called ‘Orders’. Here you can select the orders
to export from Etsy. For the question, ‘What type of CSV would you like to download?’, choose ‘Orders’.

4. Select the month and year fields to determine how far back the export should include your orders for,
and then select ‘Download CSV’.

A CSV order file will automatically begin to download.

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Uploading into the Prodigi dashboard
Once you have your downloaded orders from Etsy, simply navigate to the Prodigi dashboard,
select ‘Create order’, then choose the CSV Order Import option to upload the CSV.

Editing & reviewing your orders

When you have imported your orders, we provide powerful controls to let you review and edit the order details -
including full image editing control - so that you can be sure your products are produced to a high quality with
perfect accuracy. In the example below, you can see how your orders will be presented on screen. If a red banner
appears across the top, our software has flagged that some details might be missing and these orders will need
to be thoroughly checked before submitting.

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Reviewing & selecting product details
With access to our complete product catalog, there’s a lot of choice on offer. The product SKU and attributes
can be included in your upload, or you can add them in for each order manually. The system will automatically try
to determine the correct product. If we’re missing any details, we’ll flag the order so that you can quickly update it.

Changing & editing print images

We recommend that the images you provide are suitable for printing, at a high resolution (300 DPI
recommended), cropped for the product you’re ordering. We provide full image editing and positioning tools
as part of the ordering dashboard so that you can review and edit the print images. We’ll also highlight if the
image quality may not be good enough for the selected product.

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Reviewing shipping details
Full address details are imported for each order
and displayed on the bulk order summary page
for you to review.

Once the product and address details are confirmed,

we’ll automatically display the available shipping
methods and their prices for you to choose from.

We’ll always default to our standard shipping,

giving the best balance between speed and cost.

Editing multiple orders together

Once you’ve set up one product, we’ve made it really
easy to share those changes between any number of
orders that are part of the same upload. For example,
if you needed to change the image for an order and
then wanted to apply that to several more, you can
easily select any number of other orders then copy
the image across.

If you want to select particular items to copy, click

on ‘select multiple orders’ at the top of the screen
and you’ll then be able to choose whichever orders
you would like. Once they’re all highlighted, you can
copy the product details as outlined below.

To copy, simply select the action menu in the top-right

corner of the order that you want to copy from,
and choose ‘copy image details to selected orders’.
The image will then be added to the other orders
selected, and, where the product matches, we’ll
copy any image edits that you made as well.

You can copy image, product and shipping details

between orders this way.

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Submitting your orders
Once you’re happy that all orders are complete and
accurate, you can submit them all in one go by pressing
the ‘Submit orders’ button in the top right corner of
the page. This button will only be available to press
once all orders are ready, or you’ve ignored any that
aren’t completed.

If any order fails to submit, it will remain on the page

and highlight the reason to you. We’ll also share the
unique order number with you which you can use
should you need to contact our customer services team.
There’s also an option to retry submitting failed orders.

Once you press submit, we’ll start processing each

order individually. They’ll start to disappear from
the list once they’re submitted, so you can monitor
the progress. It typically takes a couple of seconds
for an order to submit, so a large import may take
a few minutes.

Need to know more?

We hope this guide has provided a useful overview.
However if you need more information please contact us on [email protected]