A

Major project report

On

* MARKETING MANAGEMENT *
Submitted in partial fulfillment of the requirements for the award of the
degree of

MASTERS OF BUSINESS ADMINISTRATION

SESSION- 2021-22

Submitted to: Submitted by:

Dr.Pradeep Mishra Mr.Rakesh Kumar
Asst. Professor (MBA) MBA -3SEM(2Year)
Madhav University Pindwara ROLL NO- R1723BCAP0005

DEPARTMENT OF COMMERCEAND MANAGEMENT

MADHAV UNIVERSITY,PINDOWARA (SIROHI)

20-2021

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 MADHAV UNIVERSITY,PIND0WARA (SIROHI)
DEPARTMENT OF COMMERCE AND MANAGEMENT

CERTIFICATE
This is to Certificate that a bonafied record of the project work titled

* MARKETING MANAGEMENT *

Done by

Rakesh Kumar

Of 2rd year has successfully submitted in the session 2021-22 in partial Fulfillment of
the requirements for the award of Degree in MASTERS OF BUSINESS
ADMINISTRATION (MBA ) , Madhav University Pindwara (Sirohi).

Dr.Mukesh Kumar Mahawar Dr.Pradeep Mishra

Head of Department ( Asst Professor)
Commerce And Management Commerce And Management
Madhav University Pindwara Madhav University Pindwara

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 Acknowledgement

First and foremost I would like to thank god for his limitless grace to do any challenging
piece of work in every situation. Life is a journey of excellence. Every mile that one
reaches during the external journey is marked by guidance & support of the nearest and
dearest one and this Endeavour of mine is noinception.

I RAKESH KUMAR student of MASTERS OF BUSINESS ADMINISTRATIO (MBA), from

Madhav University, Pindwara , Sirohi have designed a Project report on MARKETING
MANAGEMENT as an essential requirement of course, which is authorized by the
college.

I extend my kind acknowledgement to my Project report in-charge Dr.Pradeep Mishra

for provide me this precious & useful opportunity to improve my practical knowledge

I want to express my gratitude to faculty members of Commerce And Management

department valuable support and suggestion.

Rakesh Kumar
MBA- 3SEM(2year)
Roll No- R1723BCAP0005

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 Contents
Section Number Title Page

Chapter 1

Introduction

1.1 Introduction.............................................................................................................................

1.2 Freescale Digital Signal Controller Advantages and Features...........................................

Chapter 2

System Concept

2.1 System specification.........................................................................................................

2.2 Inverter topology concept.........................................................................................................

2.3 Control process...................................................................................................................................

2.4 MPPT description......................................................................................................................

Chapter 3

Hardware Parts Description

3.1 Topology...............................................................................................................................................

3.1.1 Auxiliary DC power supply........................................................................

3.1.2 Push-pull converter......................................................................................................................

3.2 Measurement circuits.....................................................................................................................

3.3 DSC, drivers and control circuits......................................................................................................

3.4 Full-bridge inverter....................................................................................................................

3.5 Output filter.......................................................................................................................

3.6 MC56F8023 Debugging circuitry.................................................................................................

Chapter 4

Software Description

4.1 Introduction...........................................

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 Marketing Management– Overview
What is a Market?

A market can be defined as the summation of all the buyers and sellers in an area or
region under consideration. The area may be a country, a region, a state, a village or a
city.

Market is a place where goods, commodities or services provided by the sellers are
swapped with the buyers or purchasers for some value combined with need, demand,
supply etc.

We can say that it is a place, which satisfies the potential needs of the buyers as well as
the sellers. The market may have a physical existence or a virtual one. It may be local or
global one.

Characteristics of a Market

A market has its own characteristic features. It involves only exchange and trade of
commodities but that activity also has its own features.

Let us take a look at the characteristics of a market.

• A place for swapping goods and services for some value. The goods can be
swapped for money, land or some other commodity.

• This is a place where you can negotiate commodities

• Coverage of all customer requirements is possible here

• This is a place for innovation and creation

• There is potential or capacity for buying and selling.

• There is share of consumption as well as total part of demand.

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Elements of a Market

The key elements that make a market, without which a market is not complete, or the
elements on which a market depends are as follows −

• Place − The area where the swapping of goods, commodities or services takes
place between the seller and the buyer. The place should be convenient to both
the parties.

• Demand − Market runs on supply and demand. A seller provides the products or
services and a buyer wants to fulfill his/her requirements. A product with high
demand is supplied more.

• Seller − A seller is the person or the party who offers a variety of or even a single
product or service to others in return of some valuable item.

• Buyer − A buyer is the person or party who needs a product or service and in
return is ready to pay some valuable item as demanded by the seller for the
product.

• Price − This is the cost or the amount that is to be paid for a product or service. It
should be fixed; else, it may lead to conflict as well as an imbalance in the seller-
buyer relationship.

• Government Regulation − The government makes some regulations that both

the buyer and seller have to abide. Everyone is treated equally in front of the law.
For example, the buyer is not allowed to sell illegal products while the seller is
prohibited from buying them.

• Product Specification − It is very important to specify the quantity required,

ingredients used and all other details of the product as everybody has different
tastes and requirements. It is also not necessary that what suits one person
should suit another.

These are the key elements that can make or deteriorate a market. A market runs with
all these elements together; if one of them is removed, there is no market. For example,
if we remove the buyer from the market, the question of who will purchase the
commodities arises. In the same way, each element has its own role in the market.

Factors Affecting a Market

There are numerous reasons why a market grows or reduces its profitability. There are
different factors affect the growth of a market in many ways.

Let us understand the importance and effect of each factor given below on a market
with the help of relevant examples.

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Number of Buyers and Sellers

Flip kart offers a special sale offer, where the candidate needs to register for an item in
order to purchase it. In this way, the site gets an idea about the product’s demand and
thus it tries to maintain the quantity of the item as per the demand. If the number of
buyers is more, the product needs to be bought again. However, if the buyers are fewer,
then the product needs to be hiked to increase the sale.

Types of Goods

If a person wants to buy a car, following things need to be considered: what type of a car
does he /she need, which brand, what are the brands available, what is the budget, etc.
Most importantly, with this factor, one gets a variety of choices in a limited budget.

Presence of Competition

Lakme launches a new product, which gives the customer three-in-one service. It works
as a face wash, face scrub as well as face pack. But the question is what was the need.

The simple answer is competition; this product is a technique to attract more customers
and cope with the growing competition.

Expectation of buyers

We buy a product only if it stands up to our expectations. Yardley claims that it

moisturizes and nourishes the skin for six hours, so a person with dry skin will buy it
expecting that claim to be true.

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Cultural Factors

Cultural factors like the culture and tradition we follow also affect the market. For
example, an Oriya woman would prefer a Sambalpuri saree for some special event over
silk or any other type.

Economic Factors

An individual will prefer buying gold only when the rates are down. When the rate is Rs
20,000 for 10g, the customers increase while, when the rate is Rs 26,300 for 10g, the
customers decrease.

Social Factors

What the market provides is very much dependent on social factors. Analysis shows
that social factors impact the business of beverage companies. For example, Pepsi
projects itself as a non-alcoholic beverage because it has to maintain the strict
differences in cultures around the world.

Political Factors

Political factors are also important. Something that is banned by the government cannot
be sold in the market, for example, the recent meat ban.

Objectives of Marketing Management

Marketing management is the process of planning & implementing the conception,

pricing, promotion and distribution of products or services. It is a target-oriented
process and an operational area of management.

Marketing management is basically an organizational discipline, which focuses on the

practical usage of marketing orientation, techniques and methodologies in companies
and organizations and on the management of a firm’s marketing resources and
activities.

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The following are the main objectives of marketing management −

• To satisfy the clients’ requirements and their objectives.

• To leverage the gain for the growth of business.

• To develop customer base for the business.

• To create an appropriate marketing mix.

• To raise the quality of life of people.

• To build a good image of the organization.

• To maintain the long-run concept.

Now, we are clear about the need and objective of marketing management. Moving
forward, let us discuss the broad marketing concepts in detail.

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 Marketing Management – Concepts
Marketing concept is the philosophy that companies should examine the requirements
of their customers and then make decisions to satisfy those needs in a better manner
than the competitors.

Today, most of the companies have adopted various marketing concepts, but this has
not always been the case. Let us now understand major marketing concepts.

The major marketing concepts are −

• Production concept

• Sales concept

• Marketing concept

Production Concept

According to the production concept, a company should focus on those items that it can
produce most efficiently and also focus on creating supply of low-cost items that create
the demand for the products.

The key questions that a company needs to ask itself before producing an item are −

• Can we produce the item?

• Can enough of it be produced?

This concept worked fairly during the 1920s as the items that were produced were
largely those of basic necessity and there was a relatively high level of unfulfilled
demand. Virtually everything that could be produced was sold easily by a sales team
whose task was to complete the transactions at a price fixed by the cost of production.
All in all, this concept prevailed until the late 1920’s.

Sales Concept

According to this concept, the companies would not only produce the items but would
also try to convince customers to buy them through advertising and personal selling.
Before producing a product, the key questions were −

• Can we sell the item?

• Can we account enough for it?

This concept paid little attention to whether the item actually was required. The goal
simply was to beat the competition with little focus on customer satisfaction. Marketing
was an operation performed after the product was developed and produced and many

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people came to relate marketing with hard selling. Even today, people use the word
“marketing” when they actually mean “sales.”

Marketing Concept

The marketing concept relies upon marketing studies to define market segments, their
size, and their requirements. To satisfy those requirements, the marketing team makes
decisions about the controllable parameters of the marketing mix.

This concept was introduced after World War II as the customers could afford to be
selective and buy only those items that precisely met their changing needs and these
needs were not immediately obvious. The key questions changed to −

• What do customers actually want?

• Can we improve it while they still want it?

• How can we keep the customers satisfied?

In reply to these discerning customers, companies began to adopt marketing concepts,

which includes −

• Focusing on customer requirements before developing a product

• Aligning all operations of the company to focus on those needs

• Realizing a gain by successfully satisfying customer needs over the long-term

When companies began to adopt this concept, they actually set up separate marketing
departments whose objective was to satisfy customer needs. Mostly, these departments
were sales departments with expanded responsibilities. While this widened sales
department structure can be found in some enterprises today, many of them have
structured themselves into marketing organizations having a worldwide customer
focus.

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 Marketing Management – Process
Marketing process includes ways in which value can be created for the customers to
satisfy their requirements. It is an endless series of actions and reactions between the
customers and the companies making attempt to create value for and satisfy the needs
of customers.

In marketing process, the situation is examined to identify opportunities, the strategy is

formulated for a value proposition, tactical decisions are taken, plan is executed, and
results are monitored.

The following four steps are involved in the marketing process −

Situation Analysis

Analysis of the situation in which the company finds itself serves as the basis for
identifying chances to satisfy unfulfilled customer needs.

Situational and environmental analysis is done to identify the marketing options, to

understand the company’s own capabilities and to understand the surroundings in
which the company is operating.

Marketing Strategy

After identifying the marketing options available, a strategic plan is developed to pursue
the identified options. An analysis is done and the best available option is chosen; a plan
or strategy is made for that option.

Marketing Mix Decisions

At this step, elaborated tactical decisions are made for the controllable parameters of
the marketing mix. It includes decisions related to product development, product
pricing, product distribution and product promotion.

Implementation and Control

Finally, the marketing plan is executed and the outputs of marketing efforts are
monitored to adjust the marketing mix according to the market changes.

This being the final step, it transforms the written or planned strategy into action and
the product is presented according to this process.

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 Marketing Management – Functions
The term functions of marketing management means the main role of this type of
management in any organization.

Major Functions of Marketing Management

We need to understand the major functions of marketing management in order to

understand and groom our organization. The following are some of the major functions
of marketing management −

• Selling

• Buying and Assembling

• Transportation

• Storage

• Standardization and Grading

• Financing

• Risk Taking

• Market Information

The marketing process performs certain activities as the products and services move
from the producer to consumer. All these activities or jobs are not performed by every
company.

Nonetheless, it is recommended that they be carried out by any company that wants its
marketing systems to function successfully.

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Selling

Selling is the crux of marketing. It involves convincing the prospective buyers to actually
complete the purchase of an article. It includes transfer of ownership of products to the
buyer.

Selling plays a very vital part in realizing the ultimate aim of earning profit. Selling is
groomed by means of personal selling, advertising, publicity and sales promotion.
Effectiveness and efficiency in selling determines the volume of the firm’s profits and
profitability.

Buying and Assembling

It deals with what to buy, of what quality, how much from whom, when and at what
price. People in business purchase to increase sales or to decrease costs. Purchasing
agents are much tempted by quality, service and price. The products that the retailers
buy for resale are selected as per the requirements and preferences of their customers.

Assembling means buying necessary component parts and to fit them together to make
a product. ‘Assembly line’ marks a production line made up of purely assembly
functions. The assembly operation includes the arrival of individual component parts at
the work place and issuing of these parts for assembling.

Assembly line is an arrangement of employees and machines in which each individual

has a particular job and the work is passed directly from one employee to the next until
the product is complete.

Transportation

Transportation is the physical means through which products are moved from the
places where they are produced to those places where they are needed for
consumption. It creates locational utility.

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Transportation is very important from the procurement of raw material to the delivery
of finished products to the customer’s places. Transportation depends mainly on
railroads, trucks, waterways, pipelines and airways.

Storage

It includes holding of products in proper, i.e., usable or saleable, condition from the time
they are produced until they are required by customers in case of finished products or
by the production department in case of raw materials and stores.

Storing protects the products from deterioration and helps in carrying over surplus for
future consumption or usage in production.

Standardization and Grading

Standardization means setting up of certain standards or specifications for products

based on the intrinsic physical qualities of any item. This may include quantity like
weight and size or quality like color, shape, appearance, material, taste, sweetness etc. A
standard gives rise to uniformity of products.

Grading means classification of standardized items into certain well defined classes or
groups. It includes the division of products into classes made of units possessing similar
features of size and quality.

Grading is very essential for raw materials; agricultural products like fruits and cereals;
mining products like coal, iron and manganese and forest products like timber.

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Financing

Financing involves the application of the capital to meet the financial requirements of
agencies dealing with various activities of marketing. The services to ensure the credit
and money needed and the costs of getting merchandise into the hands of the final user
are mostly referred to as the finance function in marketing.

Financing is required for the working capital and fixed capital, which may be secured
from three sources — owned capital, bank loans and advance & trade credit. In other
words, different kinds of finances are short-term, medium-term, and long-term finance.

Risk Taking

Risk means loss due to some unforeseen situations. Risk bearing in marketing means
the financial risk invested in the ownership of goods held for an anticipated demand,
including the possible losses because of fall in prices and the losses from spoilage,
depreciation, obsolescence, fire and floods or any other loss that may occur with the
passage of time.

They may also be due to decay, deterioration and accidents or due to fluctuation in the
prices induced by changes in supply and demand. The different risks are usually termed
as place risk, time risk, physical risk, etc.

Market Information

The importance of this facilitating function of marketing has been recently marked. The
only sound foundation on which marketing decisions depend is timely and correct
market information.

The importance of this facilitating function of marketing has been recently marked. The
only sound foundation on which marketing decisions depend is timely and correct
market information.

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 Marketing Management – Environment
Marketing environment can be defined as the composition of all the factors affecting the
market, marketing system and functions related to marketing.

Types of Layers

There are different layers of marketing environment. Each layer has special
characteristics. Marketing environment has the following four layers −

• Organizational environment

• Marketing environment

• Macro environment

• Micro environment

Organizational Environment

An organizational environment consists of forces or institutions surrounding an

organization that affect performance, operations and resources. It includes all of the key
elements that exist outside of the company’s boundaries and have the potential to affect
a portion or all of the organization.

Marketing Environment

The market environment is a marketing term that refers to factors and forces that affect
a company’s behavior.

By the term company’s behavior, we mean the company’s ability to build and maintain
successful relationships with customers, clients and all the people related to it.

Macro Environment

The term macro means large. Macro refers to large factors or vital factors like social
factors, for example, male-female ratio, social changes, new lifestyle, or arrival of new
thought. Examples of economic factors are per capital income, balance of payment,
balance of trade, inflation rate, and gross domestic product.

Other factors like geographical, cultural, political, demographical and legal factors such
as competitions and technology are also included in this environment.

Examples − Geographical distribution, distance from market, age, sex, literacy etc.,
cultural differences, cultural change, arrival of a new tradition, government decision
making, new plans, programs & policies, government support, political disturbances and
so on.

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Micro Environment

Here the word itself describes the meaning − micro means small. So, micro environment
is a composition of small factors, inside factors/nearer factors like customers, mediators
like wholesaler, retailer, supplier, other stakeholders who demand something from the
organization, i.e., shareholders, debenture holders, creditors, debtors, moneylenders,
etc.

Micro environment also involves factors like working conditions, employees, purchase
groups, local community and pressure groups.

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 Marketing Management – Porter’s Five Forces
Michel Porter is known for his marketing and management thoughts and skills. He
contributed many valuable theories to the modern marketing management. Here we are
going to see Porter’s five forces model theory.

The model includes the following five forces −

• Potential entrants

• Bargaining power of suppliers

• Bargaining power of buyers

• Industry competitors

• Threat of substitutes

Potential Entrants

It refers to the addition of new competitors in the existing market. As we know, for each
product we have different options or we have different companies offering the same
product with some slight variation in price, item etc.

Thus, potential entrants refer to the entrance of new companies in the market and ways
to deal with it.

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Bargaining Power of Suppliers

A supplier or producer is the one who produces the product desired or required by the
market. The supplier is not necessarily a single person; it can be a group, company or
anything.

The function of a supplier is to design products as per the requirement of the client,
company, market and society.

Bargaining Power of Buyers

Buyer or consumer is the one who swaps the product designed by the supplier as per
the demand of the buyer with some valuable commodity.

The function of a buyer is to be precise in what actually is needed and purchases it from
the supplier, for example, buying a car or any other product.

Industry Competitors

The companies competing with other companies within the same market are known as
industrial competitors.

For example, we can say that Lakme and Maybelline are industrial competitors as they
are in the same market, i.e., cosmetic products.

Threat of Substitutes

The threat of a substitute paves way for competition in an industry. The threat of
substitution in an industry affects the competitive environment for the firms in that
industry and influences those firms’ ability to achieve profitability. The availability of a
substitution threat effects the profitability of an industry because consumers can choose
to purchase the substitute instead of the industry’s product.

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 Marketing Management – Planning
Marketing planning is the process of improvising a marketing plan incorporating overall
marketing objectives and goals and designing strategies and programs of actions to
achieve those objectives.

Marketing planning includes setting objectives and targets and allocating those targets
to people responsible to achieve them. It also includes careful examination of all
strategic issues, including the business environment, the market itself, the corporate
mission statement, competitors and organizational capabilities.

Marketing planning is a sequence of stages that are usually followed in a format.

Companies can adopt a marketing plan to suit the situations and their requirements.
Marketing planning process includes both the development of objectives and
specifications of how to achieve those objectives.

Mission

It is the reason for which a company exists. Mission statement is a direct statement that
shows why a company is in business, provides basic guidelines for further planning, and
organizes broad parameters for the future.

Most of the useful mission statements encourage staff and customers.

Corporate Objectives

Objectives are the set of goals to be achieved within a specified timeframe. Corporate
objectives are essential goals the company as a whole wishes to achieve within a given
timeframe such as one or five years.

Marketing Audit

Marketing audit helps in examining and evaluating the marketing strategies, activities,
problems, goals, and results.

It is done to check all the aspects of business directly linked to the marketing
department. It is done not only at the initial state of marketing planning process but also
at a series of points during the execution of plan.

SWOT Analysis

The information collected through the marketing audit process is used for the
development of SWOT Analysis. It is an analysis of the company’s marketing efforts and
its strengths, weaknesses, options, and warnings related to marketing functions.

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Marketing Assumptions

A good marketing plan depends on in-depth customer understanding and knowledge.

However, it is not possible to know everything about the customer, and many different
things are assumed about the customer. Example: Assumptions of who the target buyers
might be.

Marketing Objectives and Strategies

After identification of options and challenges, the next step is to develop marketing
objectives that mark the end state to achieve.

Marketing strategies are formed to achieve the marketing goals and objectives. They are
formed to determine how to achieve those target points.

Forecast the Expected Results

Marketing managers have to predict the expected results. They have to project the
future numbers, features, and trends in the target market.

Without proper forecasting, the marketing plan could have impractical goals or fall
short on what is promised to deliver.

Create Alternative Plan

An alternate or substitute marketing plan is created and kept ready to be executed in

the place of the primary marketing plan if the whole or some part of the primary
marketing plan is dropped.

Marketing Budget

The marketing budget is the process of documenting the desired costs of the proposed
marketing plan.

One common method is to allocate the marketing budget depending on the percentage
of revenue. Other methods are comparative method, all you can afford, and task method.

Implementation and Evaluation

At this stage, the marketing team is all set to put their plans into action. This may
include spending money on advertising, launching new products, interacting with
potential new customers, opening new retail outlets etc.

A marketing planning process is required to be verified and updated on a regular basis

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 Marketing Management – Research
Marketing research can be defined as the development, interpretation and interaction of
decision-oriented information to be used in all phases of marketing process.

Managers require information in order to introduce products and services that create
value in the mind of the customer. But the perception of value is a rational one, and
what customers prioritize this year may be quite different from what they prioritize
next year.

As such, the elements that create priority cannot simply be deduced from common
knowledge. Rather, data must be collected and examined. The goal of marketing
research is to ensure the facts and direction that managers need to make their more
essential marketing decisions. However, to increase the benefit of marketing research,
those who use it need to understand the research process and its limitations.

Global Market Research

Global marketing is the process of adjusting an enterprise’s marketing strategies to

adapt to the situations in other countries.

Suppose we have a widget we would like to sell in Europe and we are developing our
marketing plan. We need to make some strategic decisions like market segmentation,
localization, strategic planning and so on.

Global market research is brings clarity on the following points −

• Decide whether to go overseas

• Get an idea about the competitive strength of global market

• Decide which market to enter with better information

• Provide knowledge about how to enter global market.

• Help in formulating marketing schedule, product decision, promotion, product

pricing & selection of distribution channel.

• Help in marketing companies.

In short, we can conclude that global market research is necessary when one wants to
expand the business globally, as to other countries.

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Marketing Research Vs. Market Research
Market research

precisely deals with collecting information about a market’s size and trends whereas
marketing research covers a range of activities and it may include market research.

Marketing research

is a more general synchronized process that can be used to a variety of marketing

problems. Marketing research by itself does not deal with marketing decisions, nor does
it guarantee that the company will be successful in marketing its products. However,
when conducted in a synchronized, systematic, analytical, and objective manner,
marketing research can minimize the uncertainty in the decision making process and
increase the probability and magnitude of success.

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 Marketing Management – Research Process
After establishing marketing requirements, we need to establish the research process.
Most marketing research projects include the following steps −

• Define the problem

• Determine research design

• Identify data types and sources

• Design data collection forms and questionnaires

• Determine sample plan and size

• Collect the data

• Analyze and interpret the data

• Prepare the research report

Problem Definition

The decision-making problem faced by management must be transformed into a market

research problem in the form of questions that state the information required to make
the decision and shows how that information can be obtained. For example, there could
be a decision problem on whether to cast a new product. The corresponding research
problem might be to appraise whether the market would accept the new product.

The objective of research should be stated clearly. To ensure that the true decision
problem is addressed, it is useful for the researcher to outline possible outcomes of the
research results and then for the decision maker to formulate plans of action under each
scenario. The use of such outcomes can assure that the purpose of the research is
agreed upon before it commences.

Research Design

After defining the issue in marketing research, we need to determine the research
design. Marketing research can further be categorized into three following categories −

Exploratory research

This has the goal of formulating problems more specifically, clarifying concepts, and
collecting explanations, gaining insight, removing impractical ideas, and forming
hypotheses.

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Descriptive research

This is firmer than exploratory research and seeks to specify in brief uses of a product,
determine the proportion of the population that uses a product, or predict future
demand for a product.

Causal research

This explores to search for cause and effect relationships between variables. It
completes this goal through laboratory and field experiments.

Any one of the above types of research can be used to determine the best research
design for the marketing research.

Data Types and Sources

Data types can be described as the different attributes on the basis of which a given data
is classified into different categories or types. The data types and sources to be used can
be divided as secondary data or primary data. Let us take a look at these data types.

Secondary Data

Secondary data means the data that have been collected previously for other purposes
but that can be used in the immediate study. Secondary data may be internal to the
company like sales invoices and warranty cards or may be external to the company like
published data or commercially available data. The government census is an important
of secondary data.

Secondary data offers the benefit of saving time and minimizing data gathering costs.

The main disadvantage of this data type is that the data may not fit the issue perfectly
and that the accuracy may be more difficult to check for secondary data than for
primary data.

Primary Data

Often, secondary data must be supported by primary data originated specifically for the
study at hand. Some common types of primary data are demographic and
socioeconomic features, psychological and lifestyle features etc.

Primary data can be obtained by interaction or by observation. Communication includes

questioning respondents either verbally or in writing. This method is versatile, as one
requires questioning for the information. However, the response may not be accurate or
up to the mark.

Personal interviews have an interviewer partiality that mail-in questionnaires do not

have. For example, in a personal interview the respondent’s imagination of the
interviewer may affect the responses.

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Questionnaire Design

The questionnaire is an essential tool for collecting primary data. Poorly constructed
questions can result in large mistakes and invalidate the research data, so considerable
effort should be put into the questionnaire design.

The questionnaire should be tested completely prior to conducting the actual survey.

Measurement Scales

Marketing attributes can be scaled on nominal, ordinal, interval, and ratio scales −

• Nominal numbers are simply identifiers, with the only permissible analytical use
being for counting. For example — social security numbers, pin code.

• Ordinal scales are used for scaling. The gap between the numbers conveys no
meaning. Median and mode calculations can be done on ordinal numbers. For
example, state ranking.

• Interval scales balance an equal interval between numbers. These scales can be
used for ranking and for weighing the interval between two numbers. We know
that the zero point is arbitrary and ratios cannot be taken between numbers on
an interval scale. However, mean, median, and mode are all valid. For example —
temperature scale.

• Ratio scales are hinted to an absolute zero value, so ratios between numbers on
the scale have some meanings. In addition to mean, median, and mode,
geometric averages are also valid in this measurement scale. For example −
weight, height.

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Data Collection

Data collection process introduces additional errors in the document. These errors are
known as non-sampling errors. Some non-sampling errors may be intentional on the
part of the interviewer, who may introduce partiality by directing the respondent to
provide a certain response.

The interviewer also may introduce unintentional mistakes due to not having a clear
understanding of the interview process or due to fatigue.

The occurrence of such non-sampling errors can be reduced through quality control
techniques.

Data Analysis and Interpretation

Before analysis can be performed, raw data must be groomed into the right format.
First, it must be edited so that mistakes can be corrected or removed.

The data must then be coded; this procedure transforms the edited raw data into
numbers or symbols. A codebook is made to document how the data was coded. Finally,
the data is tabulated to count the number of events falling into various categories.

Cross tabulation

is the most commonly used data analysis method in marketing research. This technique
divides the sample into sub-groups to represent how the dependent variable varies
from one subgroup to another. A third variable can be launched to uncover a
relationship that was initially not evident.

Marketing Research Report

The format of the marketing research report differs as per the requirements of the
organization. The report often exhibits contents like enabling letter for the research,
Table of Contents, list of explanations, results, limitations and so on.

28
 Marketing Management – Consumer Behavior
Consumer behavior refers to the purchasing behavior of final customer or individual or
household who buys goods & services for personal use. Customer behavior is very
important as it supports product positioning, development of effective marketing
strategy and enhancement of long-term customer relationship.

Consumer Behavior supports customer belief for performance, determines product

features, formulates pricing policy and appreciates new product decision.

Factors Influencing Consumer Buying Behavior

There are some factors that influence the buying behavior of a customer or what we can
say as the customer’s preference for buying a product.

Consumer behavior is basically dependent on the following four key factors −

• Cultural factor − Factors like culture, sub-culture, and social class.

• Social factor − Factors like reference group, secondary reference group, and
family.

• Personal factor − Factors like age, sex, lifestyle, occupation, and financial status.

• Psychological factor − Factors like motivation, perception, belief, and attitude.

These are the main factors that influence the consumption and usage of any product in
the market. Customers opt for some product primarily on the basis of these factors.

29
Buying Motive

Buying motive can be defined as the internal factor or condition that tends to start and
sustain the buying activity. In short, buying motive is the reason a customer needs to
purchase a product.

Buying motive can be of two types −

• Product motive refers to those effects and reasons, which induce a buyer to
select a particular product in preference to other products. They include the
physical appeal of the product, like the design, shape, dimension, size, color,
package, performance, price etc.

• Patronage motive refers to those situations or reasons, which prompt a buyer

to buy the desired product from a particular shop in preference to other shops.
Patronage motive can further be subdivided as −

• Emotional patronage − It includes factors like appearance of the shop,

display of goods in the shop, imitations and many more.

• Rotational patronage − It includes factors like convenience, price

charged, services offered and many more.

30
 Marketing Management – OBB
Organizational buying behavior (OBB) can be defined as the process of how
companies or organizations buy goods and services. The buying behavior of an
organization is a step-by-step process. It is not a one-night journey to launch a product
and change the market behavior. It is a time-consuming procedure and is done in a
synchronized manner.

OBB plays a very important role in the modern marketing concept. It is a well-defined
and properly maintained marketing process with wide contact between the buyer and
seller.

Characteristic Features of OBB

The major features that decide the buying behavior of an organization as a whole can be
learnt from the following points −

• It is an analytical process.

• Number of individuals engaged is more.

• It handles large quantity marketing.

• Purchase criteria are precise and well defined.

• There is broad contact between buyers and sellers

• It includes user, influencer, decider, buyer and gatekeeper.

After seeing these features, we have an idea of the concept of organizational buying
behavior. It is not always the money that decides what to buy but some other features
apart from money are also very important.

Determinants of OBB

Determinants of OBB can be defined as the agents that originated OBB. There are two
determinants of the buying behavior of an organization.

• Organizational factors like objective, technological capacity, company’s

structure, human resource criteria and many more.

• Psychological factors like perception, motivation, attitude, belief and many

more.

After having a quick look on these determinants or agents of buying behavior of a firm,
let us look at the participants of OBB.

31
Participants of OBB

Participants of OBB are the people involved, responsible and answerable in the buying
behavior of an organization.

We can see the following seven different types of participants in OBB −

• Initiator − The one who initiates the buying of the product.

• Influencer − The one who influences others or, say, the organization, to buy a
product.

• User − The one who is going to use the product.

• Decider − The one who decides if the product should be used.

• Approver − The one who permits or approves the use of the product.

• Buyer − The one who is going to buy the product.

• Gatekeeper − The one who watches the buying behavior.

Participants in OBB are responsible for their fields respectively.

Steps of OBB

Organizational buying is not an easy activity as most people think of it. The process of
OBB consists of the following steps and each one is very important and affects the next
one −

• Problem recognition

• General need

• Product specification

• Searching for potential supplier

• Value analysis

• Vender analysis

• Order routine specification

• Multiplicity surrounding

• Performance Reviews

32
Stages in Organizational Buying Process

Following are the stages in the organizational buying process −

• Problem Recognition − It is the first stage of the business buying process. In

this stage, someone in the organization recognizes an issue or need that can be
met by acquiring a good or a service.

• General Need Description − At this stage of business buying process, the

organization briefs the general features and quantity of a needed product.

• Product Specification − At this stage of the business buying process, the buying
company decides on the item and specifies the best technical product features
for a needed item.

• Value Analysis − This stage involves an access to cost reduction, in which

elements are studied carefully to select if they can be redesigned, standardized
or made by less costly methods of production.

• Supplier Search − At this stage of the business buying process, the consumer
tries to find the best sellers.

• Proposal Solicitation − In this stage of the business buying process, the buyer
invites qualified suppliers or producers to submit the proposals or options they
have.

• Supplier Selection − In this stage of the business buying process, the buyer
reviews plans and chooses a supplier or suppliers.

• Order-routine Specification − This is the stage of the business buying process

in which the buyer writes the final order with the selected supplier(s), enlisting
the technical specifications, quantity required, expected time of delivery, return
policies, manufacturing date and warranties.

• Performance Review − In this stage of the business buying process, the buyer
rates his satisfaction with suppliers, deciding whether to continue, develop or
drop them.

33
Types of Organizational Market

In order to facilitate the buying behavior of a market, we divide the organizational

market into these four types.

Product Market

Producers purchase items and services and transform them into a sellable product,
which they sell to their customers for the purpose of gaining profit; this is known as
product market. Examples of producers are farmers, manufacturers and construction
companies.

Retailer Market

The market for the sale of products or services to consumers instead of that to
producers or intermediaries is known as the retailer market. For example, a shoe store
sells to people who will most likely wear the shoes. It does not include the sale of the
shoes to other stores who will resell them. The retail market contrasts with the
wholesale market.

Government Market

The market where the consumers are national, state, and local governments is known as
the government market. Governments buy both products and services from the private
sector.

Governments purchase the same types of products and services as the private sector
consumers, in addition to some more exotic products such as aircraft carriers, fighter
jets, tanks, spy satellites and nuclear weapons.

International Market

The market where the marketing principles are applied to more than one country is
known as the international market.

Market of product is decided by the product type. A product can be introduced to more
than one market or the product can be specifically introduced at any single market type.

34
 Marketing Management – Segmentation
Market segmentation can be defined as the subdivision of the market into compatible
subsections of customers where any subsection may be selected as a market target to be
reached with a unique marketing mix.

For example, Hindustan Unilever (HUL) produces a variety of products for different
classes such as Surf Excel for higher class, Rin for middle class and Sunlight/Wheel for
the lower class.

Objectives of Marketing Segmentation

The main objective of marketing segmentation or the goals to be achieved through

marketing segmentation can be understood through the following points −

• To label potential customers

• To avail additional privileges for their customers

• To acknowledge the convenient place to purchase

• To pay additional benefits willingly

• To pay proper attention to some precise area

• To ensure proper database marketing usage

• To acknowledge real competition in the market

• To enhance productivity

These are the objectives an organization should keep in mind in order to design the
marketing mix and increase its promotion. Let us move forward with the topic and have
a look on the importance of market segmentation.

35
Importance of Segmentation

To achieve the objectives stated above, one has to clearly know the need of market
segmentation in the first place. Following are some points outlining the importance of
market segmentation.

• It promotes proper selection of target market.

• It assists planning and marketing exercises.

• It aids the tapping of market.

• Marketing effort is made more effective.

• It assists in accessing the strength and weakness of the company.

• It assists in effective usage of marketing resources.

• It balances proper coordination between the customers and the company.

Based on these points of importance of market segmentation, we will further look at the
levels of market segmentation.

Levels of Market Segmentation

The level of marketing segmentation is dependent on the marketing plan of the

marketer and the product attributes. There are four different levels of market
segmentation.

• Segment marketing

• Individual marketing

• Niche marketing

• Local marketing

Segment Marketing

In segment marketing, we divide the entire marketing into a bunch of customers with
respect to some common characteristics. That common characteristics may be taste,
preference, choice etc. Segmenting this market is a very complex process as there are no
criteria for the above attributes.

Individual Marketing

In this case, the customers are targeted individually by e-mail, SMS, calls etc. However,
in order to make this marketing successful, we have to reduce the degree of
heterogeneity.

36
Niche Marketing

In this type of segmentation, the small markets are targeted taking into consideration
customer taste, preference, income and purchasing power.

In this type of market, we have to care for the bargaining power, the discounts, free gift,
bonus points, free delivery, lucky coupons and post purchase voucher.

Local Marketing

In this type of segmentation, generally the local markets are targeted.

The organizations try to create patriotism in the mind of the customer by following the
slogan “See global, use local”. Again they take help of low-cost advertisements, low
transportation costs, frequent delivery, speedy services etc.

Marketing segment are determined depending on the targeted consumer groups for
particular products.

Steps in Market Segmentation

Segmentation is the process of creating small portions within a broad market to choose
the right target market for various brands. Market segmentation assists the marketers
to devise and execute relevant strategies to sponsor their products amongst the target
market.

A market segment consists of people who have identical choices, interests and
preferences. They generally think on the same lines and are biased towards similar
products. Once the enterprise selects on their target market, they can easily codify
strategies and plans to make their brands fashionable amongst the consumers.

Identify the Target Market

Identifying the target market means choosing the group of audience who could be a
potential customer for the product. By identifying the target group, the marketing
strategies can be prepared and products can be shaped.

For example − Different segments of cars are targeted at different consumer groups like
the SUV for consumer who likes adventure and prefers outdoor road trips and the
Sedan for luxury seeker consumer.

Identify Expectations of Target Audience

Expectations of different audience vary as per their requirement from the product. The
demand and requirement of the target consumer changes and the company should keep
a track of it and change its strategy as needed. For example, Instant noodles are
designed for consumers who don’t have much time to cook.

37
Create Subgroups

Creation of subgroup specifies the group it is targeted at and consumers from that
group can easily relate to the product. This gives the product an edge in market over
other products. For example, Face wash has created subgroups such as men and women
and advertisements are made accordingly.

Review the Needs of the Target Audience

It’s important to review the needs of the target audience for upgrading the product or
shaping the product as per the requirement of the audience. Consumers’ demands
change from time to time and the product has to adapt as per the changes in demand.

Name Your Market Segment

Segments should be given an appropriate name so that the products in that segment can
be easily identified.

For example − Stores have segments like Boy, Girl, Men, Women, etc., which gives the
idea of the products in that segment.

Marketing Strategies

Marketing strategies are meant to promote and advertise the product. They change as
per the segment. Advertisements should be for the target audience so that there is a link
between the product and the consumer.

Review the Behavior

The review of target consumer gives an insight into the product. Demands vary
differently at a particular time of the year and perception of product changes. By taking
review of these behaviors, marketing can be planned accordingly.

Size of the Target Market

It’s important to acquire information about the market size and have relevant data for
sales planning and forecasting. These steps have to be considered for segmentation of
marketing and targeting the product at the potential customers.

38
 Marketing Management – Demand Forecasting
Demand forecasting is an assumption of demand in future. By using demand forecasting,
a company makes suitable plans for upcoming challenges or demands and takes suitable
action to tackle that them.

Demand forecasting can be divided into the following two major types −

• Short run forecasting − is made to fulfill short-term targets, like preparation of

suitable sales policies to increase the sales or proper planning for inventory as
per the required demand.

• Long run forecasting − is assumption made for long-term targets like planning
of capital or assets.

Short run and long run demand forecasting is used as per the requirement of the
enterprise. These forecasting types are explained in further section.

Steps in Demand Forecasting

Following factors should be considered for assumption and fulfillment of short and long
term demand forecasting.

• Identifying the most relevant method for forecasting.

• Predicting factors involved, which affect the demand of the product.

• Acquiring the data about the factors that affect demand.

• Finding the most suitable relation among independent variables and dependent
variables.

• Preparing the demand forecast and analyzing the results.

• Demand forecasting can be accomplished by following the above steps.

The tools or methods used to forecast demand are of the following two types −

• Quantitative techniques

• Qualitative techniques

Quantitative Techniques

These techniques are used for both short run and long run forecasting; however, for
short and long run forecasting, this method can further be sub divided as per
forecasting type. The following are the tools for short-run forecasting −

39
Moving Average Method

This method is used to plot a trend in the demand. In this, average demand of different
time frame is taken (for example, 2 years, 3years, etc.) for getting an assumption of
future demand.

Example − Find the 3 yearly moving averages of the following −

Year Production

1999 42

2000 46

2001 47

2002 39

2003 54

2004 65

2005 66

2006 60

Solution

Year Production 3 Yearly MT 3 Yearly MA

1999 42 − −

2000 46 136 45.33

2001 48 133 44.33

2002 39 141 47

2003 54 158 52.67

2004 65 185 61.67

2005 60 − −

40
Exponential Smoothing Method

This method is mostly used for short-term forecasting. It is derived from moving
average and modified. It is based on weighted averaged of observed value. It smoothens
the trend where weighted value remains between 0 and 1.

• St = W.Yt + (1-W). St-I [St= Current smoothened value (predicted)]

• Yt = Current observed value.

• W = weighted value or rate of trend.

Time Series Analysis

Time series analysis is commonly used for long term demand forecasting. The following
are some of its components −

• Seasonal variation

• Cyclical variation

• Random variation

• Irregular variation

To measure the components of time series, the following three methods are used −

• Semi Average Method

• Moving Average Method

• Method of Least Square

These methods can be used for time series analysis as per demand forecasting
requirement of an enterprise.

Econometrics Method

This method for demand forecasting is an analytical method. In this method, different
methods of economics and mathematics are used to forecast the demand.

This method provides the liberty to assume multiple variables so it is more accurate in
real business situations.

This method is based on the following criteria −

• Demand for a product is based on several factors.

• The determinants are independent variables but the demand is the dependent
variable.

41
 • There is a constant interaction between demand and its determinants.

• There is a constant interaction between the independent variables. The

independent variables are divided into two types − Exogenous (non-economics)
and Endogenous (economics).

This type of interaction can be estimated by statistical method. The forecast is divided
into the set of linear or non-linear equations. These principles should be taken into
consideration while using the econometrics method for demand forecasting.

Qualitative Techniques

Let us now discuss some of the qualitative techniques of Demand Forecasting −

Buying Intention Survey Method

In buying intention survey method, the survey is conducted on the product; several
questions regarding the product are formulated. The participants are asked for
reviewing/rating the product based on different criteria like taste, preference, cost,
expectation, etc. These reviews are summarized and a report is prepared for consumer
demand of the product.

Sales Force Opinion Method

In sales force opinion method, different territorial sales demands are collected to
forecast the demand of a product. Then individual territory demand is combined to
produce a final report of the market demand. This method is difficult to execute due to
improper skill of salesmen. However, with appropriate skills, accurate predictions can
be forecasted.

42
 Marketing Management – Product Life Cycle
Product life cycle is the timeline of demand for the product from its initial stage of
introduction.

Let us now discuss the various stages of a product, starting from its innovation to its
decline stage.

Stages of Product Cycle

Product life cycle can be defined as the life cycle of the product. It means the various
stages a product sees in its complete life span.

Product life cycle comprises of the following four stages −

• Introduction or innovation

• Growth

• Maturity

• Decline

Let us start by describing the first stage we have in the product life cycle, that is, the
introduction stage.

Introduction Stage

The product is introduced in the market in this stage; it is the initial stage of the
product.

• Sales of the product are low in this stage because there may not be a need of the
product in the market.

• The product may undergo brand trouble.

43
 • In this stage, there is very little or no profit.

• The demand for the product is created and developed in this stage.

After this initial stage, the next stage of the product is the growth stage.

Growth Stage

In this stage, the demands and market share increases as well as competition emerges
in the market.

• Generally, the price remains constant in this stage.

• Marketing and promotional expenses increase.

• There is rapid increase in sales.

• The manufacturing cost decreases so there is increase in profit margin.

• It penetrates other market segment.

In the growth stage, there is a boom in the demand of the product and the profit
increases substantially.

Maturity Stage

The price of the product is comparatively low, but the advertisement and promotion
cost increases in this stage.

• This stage remains for a comparatively longer duration.

• In this stage, there is high competition.

• Profit is decreased.

• Sales growth can be divided into the following three categories in the maturity
stage −

• Growth

• Stability

• Decay

In growth, there is an increase in the demand of the product. In stability, the demand of
the product remains constant. In decay, there is a slight decrease in the demand.

44
Decline Stage

There is a decrease in sales in this stage. Demand of product also decreases.

• There is decrease in the price of the product.

• Margins are lowered.

• There is introduction of new product in market.

• New strategies are implemented.

This is the final stage of the product. There is a decrease in demand and sales of the
product.

Importance of Product Life Cycle

Product life cycle is an important tool for market forecasting, planning and control.
Product life cycle is important in various ways. The situation of the product can be
analyzed properly and changes can be made in order to increase profit. Some other
important features are −

• Helpful in formulating a proper product policy, production and pricing.

• Helpful in modifying the marketing policy.

• Helpful to the marketer regarding competition.

• Cautions the management about the decline stage of the product.

New Product Development Process

If a company needs to launch a new product in the market, there is a different

development process to be considered. The following are the factors contributing to
new product development −

• Demand in market

• Acceptance of a product in the market

• Acceptance of company strategy in market

• Economic viability of the product

• Changing the product as per consumer preference

• Adapting as per technological development

• Consideration of Government Policy

45
The development process has to consider these different perspectives for product
development and has to adapt as per the market demand.

Stages of New Product Development

The following are the different stages of new product development −

• Stage 1 − Generation of new product ideas

• Stage 2 − Screening and evaluation of ideas

• Stage 3 − Development and testing of concept

• Stage 4 − Development of advertisement and promotion strategies

• Stage 5 − Analysis of business

• Stage 6 − Development of product

• Stage 7 − Testing product in market

• Stage 8 − Commercialization of the product

Development of a new product follows a long process, from the generation of an idea to
the commercialization of the product in the market.

46
 Marketing Management – Branding of a Product
Branding can be the name, logo, concept, etc., which differentiate the product or service
from the other competitors in the market.

Reasons for Branding

Branding is aimed at promoting your own product. Let us now see why branding a
product is essential.

• It makes the promotion process easy.

• It increases the rate of success in advertising.

• It creates an image of the product in customers’ minds, which he/she can relate
to.

• Brand signifies the organization.

• Brand creates product loyalty and stabilizes sales.

• It differentiates the product from other competitors in market.

• It makes the introduction of a new product easier.

• Branding creates a difference from other products, which helps to tackle price
competition.

Branding of a product has many upsides; by creating a brand, the product can be
stabilized in the market for a longer duration.

Branding Strategies

Branding strategy can be divided into the following two types −

• Producer strategy

• Middleman strategy

Producer Strategy

The following need to be considered for producer strategies −

• Marketing under producer’s brand

• Developing a market preference for branded parts or materials

• Marketing the product under a renowned middleman brand

This strategy is used by the companies or manufacturers to build a brand.

47
Middleman Strategy

In this strategy, the manufacturer uses a known distributor brand to advertise the
product.

• It is the middlemen or distributor brand policy.

• It is used by companies without adequate finance for advertisement and

promotion.

• This can be an advantage to the producer in market.

Positioning a Brand

Positioning a brand means occupying a unique place in the minds of the consumers. The
following are the various ways for positioning a brand −

• Taking benefit from a trending situation

• Connecting various uses

• Positioning according to consumer lifestyle

• Advertising the benefits

• Accruing a competitive position

• Benefits offered by the product

Positioning a brand creates an image in the customers’ minds, which one can relate to. It
increases the sales of the product.

48
 Marketing Management – Brand Equity
Brand equity can be described as the value of a well-established brand name. A product
of a popular brand can generate more revenue as compared to an unknown brand.
Consumers have a perspective that a product from well know brand will be better in
terms of quality than others. This gives an advantage to a branded product over an
unknown product.

Elements of Brand Equity

Brand equity valuation is difficult and doesn’t have any basic criteria. Some of the
elements associated to it include −

• Consumer loyalty

• Awareness of brand

• Quality of product

• Association with brand

• Proprietary assets owned by the brand

Elements of brand equity add a value to the brand; a successful brand has all the
elements of brand equity.

Brand Benefits

A brand has various advantages compared to unknown products. Some of the benefits
are as follows −

• It increases customer confidence in purchasing decision

• It increases efficiency and effectiveness of advertisement and promotion

• Brand loyalty is increased

• Products can be priced higher for bigger margin and higher Return On
Investment (ROI)

• Extension of brand

• Leverage in trade

• Unique position of brand

49
Packaging

Packaging is a method used to protect the product from external factors during
transportation or storage. Depending of the nature of product, the packaging can differ.

At the same time, packaging creates a first impression on the consumer so it should be
designed accordingly.

Characteristics of Packaging

The characteristics or different features of packaging can be listed as follows −

• Attractive packaging

• Identity of product

• Development

• Sustainability of product

• Looks genuine

• Reveals image of brand

Packaging gives an overview of the product so these characteristics should be

considered during the design of packaging.

50
AIDAS Formula

AIDAS theory is a very popular marketing technique. It states that a consumer goes
ssthrough the following five stages before showing satisfaction for a product.

• A − Attention

• I − Interest

• D − Desire

• A − Action

• S − Satisfaction

These stages are to be evaluated and kept in perspective during the packaging design of
the product.

Packaging Strategies

The design of packaging can provide an advantage in the market over similar category
product. The following are the different strategies for effective packaging −

• Packaging of product line

• Multiple packaging

• Changing the package

Proper execution of packaging strategies can increase the attractiveness and durability
of the product.

Labeling

Labeling is the process of marking an identity on the product. The information used for
labeling contains the following details −

• Name and address of the manufacturer

• Name and address of the distributer

• Maximum Retail Price (MRP) of the product

• Manufacturing date of the product

• The method used to manufacture

• Ingredients used

• Precaution details

51
 • Quantity

• Expiry date

The information provided in labeling is important because of various reasons like

tracing the origin of the product, genuinity of product, etc.

Product Mix

Product mix refers to all the products offered by a particular company. As an example,
Reliance Industries has products like cellular service, power, entertainment, etc. Hence,
a strategy should be planned such that the uniqueness of the product can be established.

Positioning the Product

It includes positioning in relation to competition, positioning with attributes, and

positioning in relation to price and quality of other products in the segment. The
product has to be positioned as per these factors in their respective sectors.

Product Mix Expansion

It includes Product depth and product line. These are the dimension of the product mix.
It depends on the number of products manufactured by a company.

Planned Obsolescence

Planned obsolescence is a strategy to create space for a new product with the help of
advertisements showing an existing product to be out of date or fashion. This strategy is
therefore considered controversial. However, it creates a void, which can be filled with a
new product satisfying the thirst of newness.

Planned obsolescence is of the following two types −

• Technological obsolescence

• Style obsolescence

These strategies are used to create a void for a newer product.

52
 Marketing Management – Pricing Decision
Pricing is a process to determine what manufactures receive in exchange of the product.
Pricing depends on various factors like manufacturing cost, raw material cost, profit
margin etc.

Objectives of Pricing

The main objectives of pricing can be learnt from the following points −

• Maximization of profit in short run

• Optimization of profit in the long run

• Maximum return on investment

• Decreasing sales turnover

• Fulfill sales target value

• Obtain target market share

• Penetration in market

• Introduction in new markets

• Obtain profit in whole product line irrespective of individual product profit

targets

• Tackle competition

• Recover investments faster

53
 • Stable product price

• Affordable pricing to target larger consumer group

• Pricing product or services that simulate economic development

Pricing objective is to price the product such that maximum profit can be extracted from
it.

Factors Influencing Pricing

Pricing of a product is influenced by various factors as price involves many variables.

Factors can be categorized into two, depending on the variables influencing the price.

Internal Factors

The following are the factors that influence the increase and decrease in the price of a
product internally −

• Marketing objectives of company

• Consumer’s expectation from company by past pricing

• Product features

• Position of product in product cycle

• Rate of product using pattern of demand

• Production and advertisement cost

• Uniqueness of the product

• Production line composition of the company

• Price elasticity as per sales of product

Internal factors that influence pricing depend on the cost of manufacturing of the
product, which includes fixed cost like labor charges, rent price, etc., and variable costs
like overhead, electric charges, etc

External Factors

The following are the external factors that have an impact on the increase and decrease
in the price of a product −

• Open or closed market

• Consumer behavior for given product

• Major customer negotiation

54
 • Variation in the price of supplies

• Market opponent product pricing

• Consideration of social condition

• Price restricted as per any governing authority

External factors that influence price depend on elements like competition in market,
consumer flexibility to purchase, government rules and regulation, etc.

Pricing Methods

Let us now discuss the various pricing methods −

Cost plus Pricing

Cost plus pricing can be defined as the cost of production per unit of product plus profit
margin decided by the management.

Step 1 − (Calculation of average variable cost)

Step 2 − (Calculation of average fixed cost), i.e.,

$$AFC=\frac{Total Fixed Cost}{Units Of Output Products}$$

or,

$$AFC=\frac{Total Fixed Cost}{Expected Unit Sales}$$

Step 3 − (Determination of the desired profit margin)

Selling Price = Unit total cost + Desired unit profit

i.e., Selling Price = AVC + AFC + Mark up

i.e.,

$$Selling Price=\frac{Unit Total Cos}{1-(Desired Profit Margin}$$

These are the steps one needs to follow to calculate cost plus pricing.

Break Even Analysis

It is a point when the investment and revenue of an enterprise is equal; after this point
an enterprise gains profit.

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Prices Based on Marginal analysis

In this method, additional cost of that activity is compared to additional profit and the
price is calculated according to margin cost. Thus, the cost and price is evaluated and as
per the result, the price is decided so as to maximize the profit.

Pricing Strategies

Let us now understand the various pricing strategies −

Skimming Pricing

In this method, a new product is introduced in the market with high price, concentrating
on upper segment of the market who are not price sensitive, and the result is skimmed.

Penetration Pricing

In penetration pricing, a product is introduced in the market with a low initial price. The
price is kept low to increase target consumer. Using this strategy, more consumers can
be penetrated or reached.

Discounts and Allowances

Discounts are provided in order to increase the demand of product in the market. The
main points to be considered to offer discounts are as follows −

• Discount in quantity

• Discount in trade

• Discount in cash

• Other discounts like seasonal, promotional, etc.

Geographic Pricing Strategies

Geographic pricing strategy is used to price product as per its geographical location. As
the distance increases from the point of production, the cost of the product increases.

The main points to be considered under this are as follows −

• Point of production pricing strategy

• Uniform delivery pricing strategy

• Zone delivery pricing strategy

• Freight absorption pricing strategy

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Special Pricing Strategies

Special pricing strategy is mostly used for the promotion of the product. In this strategy,
pricing is changed for a short interval of time. These strategies can be lined up as
follows −

• One price strategy

• Flexible price strategy

• Flat rate pricing strategy

• Single price strategy

• Odd pricing

• Leader pricing

• High low pricing

• Resale price maintenance

• Everyday low pricing

• Price lining

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 Marketing Management – Promotion Decisions
Promotion decision is used to find the appropriate and effective method to promote a
particular product to increase the sales.

Integrated Marketing Communication

Integrated marketing communication (IMC) is a continuous effort to plan, execute and

evaluate techniques for selling or advertising a product by using traditional and
nontraditional methods of promotion.

The following are the major features of promotion decisions −

• Awareness of target consumer and their preference of media

• Knowledge of consumers’ beliefs that can be related to the product to get the
expected response

• Setting different promotional tools, each tool for specific target but all linked to
acquire a common target

• Coordinating of advertising, sales, promotion and public relation as proportional

strategy

• Continuous broadcasting of information about the product

Promotion decisions are made on the basis of characteristics. Such decisions help in
target marketing of the product; this decreases the advertising expenses.

Marketing Communication Process

Marketing communication process comprises the following eight stages −

• Stage I − Source

• Stage II − Encoding

• Stage III − Transmission

• Stage IV − Decoding

• Stage V − Receipt

• Stage VI − Response

• Stage VII − Feedback

The source is the information which is introduced for the promotion while the feedback
is provided by the consumer, which is evaluated and changes are made for promotion.

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Promotion Decisions

Special pricing strategy is mostly used for the promotion of the product. In this strategy,
pricing is changed for a short interval of time.

Promotion decision can be executed by implementing the following steps −

• Step 1 − Setting of the objectives

• Step 2 − Determining promotion budget

• Step 3 − Target Market

• Step 4 − The appeal

• Step 5 − Promotion Mix

Promotion Mix

Promotion mix is a combination of various marketing techniques, oriented to acquire a

common target. It provides a structure for budget allocation for different elements of
the promotional mix.

Some elements of promotional mix are as follows −

• Advertising

• Sales promotion

• Public relations and publicity

• Personal selling

• Direct marketing

• Type of product market

• Overall marketing strategy

• Buyer readiness stage

• Product life cycle stage

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Direct Marketing

Direct marketing is a form of marketing in which a single customer is approached for

advertisement of the product.

It attempts to acquire and retain customers by contacting them without the use of an
intermediary. The objective of direct marketing is to garner a direct response, which
may take one of the following forms −

• A purchase over the telephone or by post

• A request for a catalogue or sales literature

• An agreement to visit a location / event (e.g., an exhibition)

• Participation is some form of action (e.g., joining a political party)

• A request for a demonstration of a product

• A request for a sales person’s visit

Forms of Direct Marketing

The following are the different forms of direct marketing −

• Catalogue marketing

• Direct mail marketing

• Telemarketing

• Teleshopping /home shopping

• Database marketing

• Kiosk marketing

In these methods, the product is advertised directly to the potential customers by

approaching them.

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 Marketing Management – Distribution Channels
A distribution channel is the route through which goods or services move from the
company to the customer or the transfer of payment happens from the customer to the
company.

Distribution channels can mean selling of products directly or selling through

wholesalers, retailers etc. The same applies for payment transfer from customers to
company; it can move through a path or can be sent directly to the company.

Functions of Distribution Channels

Distribution channels basically function to deliver goods from the manufacturer to the
customer.

The following are the functions of distribution channels −

• Facilitate selling by being physically close to customers

• Gather information about potential and current customer competitions, other

factors and forces of the environment

• Provide distributional efficiency by bridging the gap between the manufacturer

and the user efficiently and economically

• Assemble products into assortments to meet buyers’ needs

• Match segments of supply with segments of demand

• Assist in sales promotion

• Assist in introducing new products

• Assist in implementing the price mechanism

• Assist in developing sales forecast

• Provide market intelligence and feedback

• Maintain records

• Take care of liaison requirements

• Standardize transaction

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Objectives of Distribution Channels

Objectives of a distribution channel are planned as per the target of the enterprise and
executed respectively. The following are the various objectives behind the planning of
distribution channels −

• To ensure availability of products at the point of sale

• To build channel member’s loyalty

• To stimulate channel members to put greater selling efforts

• To develop management efficiency in channel organization

• To identify the organization at the level

• To have an efficient and effective distribution system for making the products
and services available readily, regularly, equitably and fresh.

Major Channels of Distribution

Here is a list of some of the major channels of distribution −

• Manufacturer → Consumer

• Manufacturer → Retailer → Customer

• Manufacturer → Wholesaler → Customer

• Manufacturer → Wholesaler → Retailer → Customer

• Manufacturer → Agent → Retailer → Customer

• Manufacturer → Agent → Wholesaler → Customer

• Manufacturer → Agent → Wholesaler → Retailer → Customer

Profit distribution decreases as the channel length increases.

Designing Distribution Channels

We have seen what a distribution channel is. Let us now see the designing process of a
distribution channel.

The following steps are involved in the designing of a channel system −

• Formulating the channel objectives

• Identifying the functions to be performed by the channel

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 • Analyzing the product and linking the channel design to the product
characteristics

• Evaluating the distribution environment, including legal aspects

• Evaluating competitor’s channel designs

• Evaluating company resources and matching the channel design to the resources

• Generating alternative designs, evaluating them and selecting the one that suits
the firm best

Classification of Wholesalers

A wholesaler purchases from the manufacturer and further distributes the product to
customers or retailers. Wholesalers can be classified into the following categories as per
area of functioning −

• Merchant wholesalers

• Agents and brokers

• Manufacturer’s sales branches and offices

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 Marketing Management – Physical Distribution
The planning, implementation, and controlling of the physical flow of material or
product from one point to another to meet the customer requirements in the market is
known as physical distribution.

Importance of Physical Distribution

The importance of physical distribution becomes significant when the manufacturers

and market are geographically far from each other. The following points highlight the
importance of physical distribution −

• Execute physical flow of product from the manufacture to the customers.

• Grant time and place for the product

• Build customer for the product

• Cost reduction

• Fulfill the demand of the product in the market so that business takes place

Steps in Designing a Physical Distribution System

To design a physical distribution system for a product, following steps need to be

followed −

• Step 1 − Defining distribution objective and services required for product

distribution

• Step 2 − Articulating customer requirement

• Step 3 − Comparing the strategy with market competitors

• Step 4 − Managing the cost of distribution to decrease cost without

compromising on the quality of service

• Step 5 − Building physical distribution system that is flexible for implementation

of changes, if required

Designing of a physical distribution system involves these steps. It is necessary to

consider all steps involved for smooth distribution of goods and services.

Components of a Physical Distribution System

Physical distribution can be controlled and monitored by its different components. Each
component should be evaluated and managed in order to accomplish physical
distribution without any problems.

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The following are the different components of the physical distribution system −

• Planning of physical distribution system

• Storage planning in plant

• Logistics

• Warehousing on field

• Receiving

• Handling

• Sub distribution of product

• Management of inventory at various levels

• Execution of order

• Accounting transactions

• Communication at different levels

Supply Chain Management (SCM)

Supply Chain Management (SCM) involves managing of goods and services. It includes
different stages like storage of goods, logistics and supply of goods to the customer after
manufacturing.

It can also be referred as the combination of materials management and product

distribution of an enterprise.

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Advantages of SCM

Supply chain management increases the flexibility and efficiency for the logistics of a
product. The following are the advantages of supply chain management −

• It increases the efficiency to deliver on time by approximately 20 %.

• It reduces inventory requirement by approximately 50 %.

• It increases the sales of product from 3 to 6 %.

• It provides integrated controlling for the function of logistics at the front and
back end of business.

Disadvantages of SCM

The following are the disadvantages of supply chain management −

• It considers material management important and customer requirement for

logistics as superfluous for the supply cycle.

• Consequently, customer requirement for logistics is not executed with high

importance.

Thus, supply chain management has both advantages and disadvantages and both have
to be considered for implementation in an organization.

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 Marketing Management – Advanced Topics

E-Marketing

E-Marketing entails advertising a product using digital medium. In the recent years,
digital devices have developed rapidly and are now commonly used, creating a new
medium for advertising. At the same time, internet services have become affordable for
mass consumers.

E-Marketing has many benefits compared to traditional marketing, for example, a large
number of potential consumers can be a reached in a shorter span of time. The
comparison between e-marketing and traditional marketing is explained in the next
section.

E-Marketing Vs. Traditional Marketing

Let us now understand the difference between E-Marketing and Traditional Marketing −

E-Marketing Traditional Marketing

It is an economical and faster way of It is comparatively expensive and time

promoting a product. consuming.

Products can be advertised globally because of Coverage of promotion is limited because of

less time involved. the time involved.

The number of employees required is fewer. It requires more employees than e-marketing,
which results in higher costs of marketing.

E-marketing provides time flexibility for a Flexibility is not commercially viable.

customer, so one can make a transaction any
time.

Costs involved are reasonable. Costs involved are not reasonable.

Green Marketing

Green marketing is marketing of products that are ecofriendly and don’t damage the
environment. To make a product ecofriendly, there is a wide range of activities to be
performed like product modification, change in production techniques, change in
packaging, etc.

Green marketing appeals to environment-concerned consumers and it also reflects the

business ethics of an organization.

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Services Marketing

Services marketing is marketing of service-related businesses.

It is marketing of some activity or experience provided by the business. While

marketing such services, the focus should be on the value of delivery and reputation of
the organization.

Components of Services Marketing

Services marketing has grown rapidly over the years. In this segment, the quality of
service has great importance for attracting and retaining customers. The following are
the components of service marketing −

• Knowing the features of the service

• Shaping the service accordingly

• Targeting the present and potential customers

• Target advertising

• Price determination

• Promotional requirements

• Creating an efficient delivery system

• Evaluating quality of service

• Determining effectiveness of the product mix and using it efficiently

• Collecting customers’ reviews for improvement in service

Customer Relationship Management

Customer relationship management is about building relations between customers and

enterprises. It gives a huge competitive benefit from other competitors in the market;
the customer relationship management increases customer loyalty. It gives the
company a tactical advantage in long–term because loyalty of customer can lead to
consistent profit and it can be achieved by quality service.

Customer relationship has proved to increase customer loyalty, which can mean huge
profits in long-term. This can further be improved through the following process −

• Storage and management of data

• Organizational structure creation and management

• Responding to customer queries and complains in real time

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 • Workforce that can deal with customers with training in the product and
organization ethics

Rural Marketing

Rural marketing is a process of marketing products for the outskirts or rural areas. This
segment of market is very price sensitive but comprises a very large consumer group.

Importance of Rural Marketing

The consumer group of this segment is very large and has lot of potential in terms of
growth. This segment of market has expanded rapidly and has great overall purchasing
power and has made an impression in economy.

The following are the important reasons for the emergence of rural marketing −

• Rural market offers new opportunities for the product as there is less
competition in these areas.

• Changing lifestyles in rural areas is creating a demand for various products.

• Transport and communication development is providing a framework for viable

marketing.

• The rural market size is huge and it is growing rapidly with 25 % per year.

• Economic growth has created a demand for different kinds of products in rural
areas.

Rural marketing is growing rapidly and this growth creates a wide opportunity for an
organization.

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