Communication in Health and Social Care: Ms. Paula Joy Dumaguing-Instructor

HSC302: Communication in Health and Social Care
Ms. Paula Joy Dumaguing- Instructor

https://icsakuwait.com/www.icsa kuwait.com
How to prepare Oral and Written
Communication
How to Prepare
Effective Oral
Presentation
Preparing an Effective 1.Organize your thoughts
Presentation 2.Have a strong opening
3.Define terms early
4.Design PowerPoint slides or
visual aids to introduce
important information
5.Time yourself.
6.Practice, practice, practice
Tips on preparing your PowerPoint
1. Use a large font.

2. Use a clean typeface
3. Use bullet points, not complete sentences
4. Use contrasting colors.
5. Use special effects sparingly
1. Speak confidently
2. Make eye contact with audience
How to Present 3. Avoid reading from the screen
Effectively 4. Blank the screen if a slide is unnecessary
5. Use a pointer only when necessary
6. Explain your equations and graphs
7. Pause
8. Relax
9. Breathe
Real Time Basic Demonstration on how to Use
Power Point/Google Slides presentation
1. Opening the program

2. Selecting of Design
3. Inserting Objects and Resizing (Text, objects, picture)
4. Selection of font type, color, and resizing
5. Basic Animations
6. How to present your slides in slide show screen
7. Saving your work
How to write a formal letter?
Letters are a form of verbal and written

communication, which contains
information or message, send by one
party to another, to convey the message.
A formal letter is any letter written in the

professional language, with a prescribed
format for a formal purpose, i.e. it can be a
recommendation letter, enquiry letter,
complaint letter, cover letter and so on.
Types of Letters
BASIS FOR COMPARISON FORMAL LETTER INFORMAL LETTER
Meaning A formal letter is a letter, written in formal A letter written in an friendly
language, in the stipulated format, for manner, to someone you are
official purpose. familiar with, is called informal
letter.
Objective Professional Communication Personal Communication
Format Written in prescribed format only. No prescribed format.
Written in First person - Business letters, third person - First, second or third person.
others.
Written to Business, college/institute, employer, Friends, family, acquaintances etc.
organizations, etc.
Sentences Long and complex Short and simple
Size Concise Large or concise
Contractions and Avoided Used
Abbreviations
While writing a formal letter one should keep in mind the
following things:
• It should be in specified format.

• It should avoid the use of unnecessary words.
•It should be straight to the point.
•It should be relevant and objective.
•It should be complex and thorough.
•It should be polite, even if it is a complaint letter.
•It should be free from any mistakes, i.e. grammatical or
spelling.
How to write a formal letter?

Parts of Formal Letter
1. Contact Information
- Sender & Receiver
2. Date
3. Greeting (Salutation)
4. Body of letter
5. Closing
6. Signature
1. Contact Information (sender) 1. Contact Information (receiver)
Your Name Name

Your Address Title
Your City, State Zip Code Company
Your Phone Number Address
Your Email Address City, State Zip Code
2. Date 3. Greeting/Salutation
Date when the letter was • Dear Mr. or Mrs. Last Name
written • Dear (complete name)
• To whom it may concern
4. Body of letter 5. Closing

• If you used someone’s name, end with
First Paragraph- should provide an
‘Yours sincerely,’
introduction as to why you are writing.
• If you didn't use their name, you used
Following paragraphs, provide specific
‘Sir/Madam’ instead, so end with
details about your request or the
‘Yours faithfully,’
information you are providing.
Last paragraph of your letter should 6. Signature
reiterate the reason you are writing and Handwritten Signature (For a hard copy
thank the reader for reviewing your letter, use black or blue ink to sign the letter.)
request.
Formal Informal
- Dear Mr. or Mrs. Surname - Hi, hello + name
Opening - Dear Sir or Madam - Dear + name
Formula - Hi there
- Thank you for your letter / email about…. - Thanks for your letter/email
Many thanks for your letter/email Thanks for writing to me
It was great to hear from you gain
- I am writing to request information about/ inform you
about/ - I am writing to tell you about
Starting your
letter/email - I am writing with reference with your letter. - Guess what?
- I would like to offer congratulations on… - How are thing going with you? What's up? How are
you? How was your holiday?
- Let me congratulate you on.. - Sorry I haven’t written for a while
- I look forward to hear from you without delay - Hope to hear from you soon
Final - Looking forward to seeing you/hearing from you
- I look forward to meeting you
Remarks - I can’t wait to meet you up soon
- I hope to hear from you at your earliest convenience. - Write back soon
- If you start with “Dear Sir or Madam” finish with - Best wishes
Closing Yours faithfully - Love
Formula - If you start with “ Dear Mr. and Mrs. Finish with Yours - All the best
sincerely - XOXO
- Regards, Best regards, Kind regards - Keep in touch
Coffee & Tea Break
See slide on Module of Vital
Signs Taking
Questions, Clarifications, Comments
Thank You!
See you in the Next Lecture

Communication in Health and Social Care: Ms. Paula Joy Dumaguing-Instructor

Uploaded by

Copyright:

Available Formats

Communication in Health and Social Care: Ms. Paula Joy Dumaguing-Instructor

Uploaded by

Document Information

Original Description:

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Communication in Health and Social Care: Ms. Paula Joy Dumaguing-Instructor

Uploaded by

Copyright:

Available Formats

HSC302: Communication in Health and Social Care

Ms. Paula Joy Dumaguing- Instructor

1. Use a large font.

1. Opening the program

Letters are a form of verbal and written

A formal letter is any letter written in the

• It should be in specified format.

How to write a formal letter?

1. Contact Information (sender) 1. Contact Information (receiver)

Your Name Name

4. Body of letter 5. Closing

You might also like