Scribd
Upload
43 views2 pages

Functions in IT Operations

The document discusses the importance of strong IT operations and functions in IT operations. IT operations must advance business requirements while maintaining stability and enabling business process change to adapt to customer needs. Key functions in IT operations include managing the IT department and assets, following systems life cycles, developing policies, standards, and procedures, maintaining job descriptions, and performing risk management. Effective IT operations align technology with business objectives through governance, change control, and risk mitigation.

Uploaded by

LiRose Smith
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
43 views2 pages

Functions in IT Operations

The document discusses the importance of strong IT operations and functions in IT operations. IT operations must advance business requirements while maintaining stability and enabling business process change to adapt to customer needs. Key functions in IT operations include managing the IT department and assets, following systems life cycles, developing policies, standards, and procedures, maintaining job descriptions, and performing risk management. Effective IT operations align technology with business objectives through governance, change control, and risk mitigation.

Uploaded by

LiRose Smith
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
You are on page 1/ 2

Importance of strong IT operations

 Advance and improve business requirements while maintaining operational stability.


 Enables feasible change in the business processes to adapt to the customers needs
and demands.
 Reduction in the operational costs

Functions in IT Operations

IT services need to be aligned with the business objectives.

Functions in IT operations include:

 Management of the IT Department


The IT department contains managers and staff workers focused on system availability,
system integrity, and data confidentiality.

 IT Asset Management

Every IT department maintains control over numerous capital assets, including data and
software licenses. Managing digital assets requires the use of an ISO 15489–compliant
records management system to ensure proper governance by identifying each dataset to
protect, specify acceptable handling, track usage, and monitor for usage violations.

 Systems Life Cycle

All IT systems are to be maintained in a systems life cycle by using the concepts of the
System Development Life Cycle (SDLC) and Capability Maturity Model (CMM). Without
these governance control metrics, the systems will become highly vulnerable or fail to
achieve the desired ROI.

 IT Policies

Executive management and IT management are responsible for developing and issuing
policies that support agreed‐upon information technology objectives. 

 IT Standards
Operating standards are developed from ISO standards, adapted by managers, and then
approved for use by executive management. 

 IT Procedures

Operating procedures are developed by staff workers with the assistance of their manager.
Operating procedures include the handling of software licenses, mobile device controls, and
escalation procedures for user‐reported trouble tickets.

 IT Job Descriptions and Responsibilities

To support the operating procedures, the IT department must have job descriptions that
reflect the current requirements and responsibilities for each position. 

 IT Risk Management Process

Risk management is required in all areas of an organization. The IT department is subject to


a high level of inherent risk. Failures that occur in information technology have wide‐
reaching impact. The IT department is required to exercise risk mitigation on a daily basis.
The process of change control is one technique used to help mitigate risk

You might also like