your computer

e-4000 user's guide

Contents
1 Checking Out Your Gateway E-4000 Computer . . . . . . . . . . . . . . . . . . 1
Identifying your computer case style . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Gateway Mid Tower Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Gateway Mid Tower Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Gateway Micro Tower Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Gateway Micro Tower Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Desktop to tower conversion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Gateway 4-bay Small Form Factor Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Gateway 4-bay Small Form Factor Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Desktop to tower conversion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Identifying your model . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Gateway model number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Gateway serial number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Microsoft Certificate of Authenticity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Finding your specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

2 Setting Up Your Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Working safely . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Reducing eye strain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Setting up your computer desk and chair . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Setting up your computer and computer accessories . . . . . . . . . . . . . . . . . . . 29
Sitting at your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Avoiding discomfort and injury from repetitive strain . . . . . . . . . . . . . . . . . . . . 30
Protecting from power source problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Starting your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Turning off your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Restarting (rebooting) your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

3 Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
HelpSpot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Searching for a topic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
HelpSpot videos . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Online help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Gateway Web site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Using eSupport . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

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4 Using Drives and Multimedia . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
Using the diskette drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44
Using the CD or DVD drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46
Identifying drive types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46
Inserting a CD or DVD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48
Using a recordable drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50
Creating data CDs and DVDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50
Creating music CDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
Copying CDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60

5 Maintaining Your Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65

Caring for your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66
Creating an emergency startup diskette . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68
Protecting your computer from viruses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70
Managing hard drive space . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73
Checking hard drive space . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73
Using Disk Cleanup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74
Checking the hard drive for errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75
Defragmenting the hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77
Backing up files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79
Using the Scheduled Task Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79
Cleaning your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81
Cleaning the exterior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81
Cleaning the keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82
Cleaning the computer screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82
Cleaning the mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83
Power management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85
Using power saving modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86
Changing power settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86
Changing the power scheme . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87
Changing advanced power settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .88
Activating and using Hibernate mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90
Setting up an uninterruptible power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . .91

6 Restoring Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .93

Using the Restoration CDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .94
Reinstalling device drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .95
Updating device drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .97
Reinstalling programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .98
Reinstalling Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .100

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7 Adding or Replacing Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Selecting a place to work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Gathering the tools you need . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Preventing static electricity discharge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Identifying your computer case style . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Gateway Mid Tower Case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Opening the case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Closing the case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Adding or replacing a drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Adding or replacing add-in cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Replacing the power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Replacing the system board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Gateway Micro Tower Case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Opening the case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Closing the case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
Replacing a drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Adding or replacing add-in cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
Replacing the power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
Replacing the system board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
Gateway 4-bay Small Form Factor case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
Opening the case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
Closing the case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160
Adding or replacing a drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163
Adding or replacing add-in cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176
Replacing the power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178
Replacing the system board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180
Adding or replacing memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184
Replacing the system battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187

8 Using the BIOS Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189

Opening the BIOS Setup utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190
Updating the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192
Setting the BIOS configuration jumper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193

9 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195
Safety guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196
First steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197
Software support tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199
Add-in cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199
CD, DVD, or recordable drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199
Cleaning CDs and DVDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201

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 Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .201
Diskette drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .202
File management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .204
Hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .204
Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .206
Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .207
Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .208
Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .208
Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .214
Mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .215
Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .216
Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .216
Sound . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .219
Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .220
Before calling Gateway Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . .220
Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .221
Tutoring and training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .222
Self-help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .222
Tutoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .222
Training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .223

A Reference Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .225

Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .226
System board layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .227
BIOS configuration jumper settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .232
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .233

B Safety, Regulatory, and Legal Information . . . . . . . . . . . . . . . . . . . . . .235

Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 243

iv
 Checking Out
Your Gateway
E-4000 Computer 1
This chapter introduces you to the basic features of your
Gateway E-4000 computer. Read this chapter to learn:

■ How to identify your Gateway computer case style

■ How to identify the features of your Gateway computer
■ How to locate your computer’s model and serial
number
■ How to locate the Microsoft Certificate of Authenticity
■ How to locate the specifications for your computer
■ What accessories are available for your computer

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Chapter 1: Checking Out Your Gateway E-4000 Computer

Identifying your computer case

style
Use the following descriptions to identify your computer case style.

Gateway Mid Tower Gateway Micro Tower Gateway 4-bay Small Form Factor

The Gateway Mid Tower The Gateway Micro The Gateway 4-bay Small Form
case has an access Tower has a removable Factor case has a removable
door on the front that base. stand.
covers the drive bays For information on the For information on the Gateway
and other components. Gateway Micro Tower 4-bay Small Form Factor case, see
For information on the case, see “Gateway Micro “Gateway 4-bay Small Form Factor
Gateway Mid Tower Tower Front” on page 10. Front” on page 16.
case, see “Gateway Mid
Tower Front” on page 4.

2 www.gateway.com
 Identifying your computer case style

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Chapter 1: Checking Out Your Gateway E-4000 Computer

Gateway Mid Tower Front

Your computer may contain any of the following components.

CD/DVD/recordable
drive
CD/DVD
eject button
5.25-inch drive bay cover

3.5-inch drive bay cover

USB 2.0
ports

Diskette drive
Diskette eject
Power button button

Headphone jack
(optional)

Microphone jack
(optional)

4 www.gateway.com
 Gateway Mid Tower Front

Component Icon Description

CD/DVD/recordable Use this drive to listen to audio CDs, install games and
drive programs, watch DVDs, and store large files onto recordable
CDs and DVDs (depending on drive type). For more
information, see “Using the CD or DVD drive” on page 46.
This drive may be a CD, CD-RW, DVD, DVD/CD-RW,
DVD/DVD-RAM/DVD-R/CD-RW, or DVD-RAM/DVD-R drive.
To identify your drive type and for more information about
your drive, see “Identifying drive types” on page 46.

5.25-inch drive bay Remove this cover to install an additional 5.25-inch drive.
cover

3.5-inch drive bay Remove this cover to install an additional 3.5-inch drive.
cover

Diskette drive Use this drive to store smaller files on diskettes. For more
information, see “Using the diskette drive” on page 44.

Power button Press this button to turn the power on or off. You can also
configure the power button to operate in Standby/Resume
mode or Hibernate mode. For more information on changing
the power button setting, see “Changing power settings” on
page 86.

Headphone jack Plug headphones into this jack. This jack is color-coded lime
(optional) green.

Microphone jack Plug a microphone into this jack. This jack is color-coded red
(optional) or pink.

CD/DVD eject button Press this button to open the CD or DVD drive tray. For more
information, see “Using the CD or DVD drive” on page 46.

USB 2.0 ports USB v2.0 Plug USB (Universal Serial Bus) devices (such as a joystick
or digital camera) into these ports.

Diskette eject button Press this button to eject an inserted diskette. For more
information, see “Using the diskette drive” on page 44.

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Chapter 1: Checking Out Your Gateway E-4000 Computer

Gateway Mid Tower Back

Your computer may contain any of the following components.

Power connector
Kensington
Voltage switch lock slot
Case cover
shipping
screw
PS/2 mouse port

Microsoft
Certificate of
PS/2 keyboard port Authenticity
USB 2.0 ports

Serial port

Parallel port

Monitor port

Ethernet
USB 2.0 ports (network)
jack
Microphone jack
Headphone/speakers (Line out) jack
Audio input (Line in) jack Add-in card
retention
Telephone jack (optional) thumbscrew

Modem jack (optional)

6 www.gateway.com
 Gateway Mid Tower Back

Component Icon Description

Power connector Plug the power cable into this connector.

Voltage switch Before turning on your computer, make sure that this
switch is in the correct position for the correct voltage. The
switch is preset at the factory with the correct voltage for
your area.
In the United States, the utility power is supplied at a
nominal 115 volts at 60 Hz. The power supply should
always be set to this when your computer is operating in
the United States. In other areas of the world, such as
Europe, the utility power is supplied at 230 volts at 50 Hz.
If your computer is operating in an environment such as
this, the voltage switch should be moved to 230.

PS/2 mouse port Plug a Personal System/2® (PS/2) mouse into this port.

PS/2 keyboard port Plug a PS/2 keyboard into this port.

USB 2.0 ports USB v2.0 Plug USB (Universal Serial Bus) devices (such as a
mouse, keyboard, or printer) into these ports.

Serial port Plug a serial device (such as a digital camera) into this
port.

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Chapter 1: Checking Out Your Gateway E-4000 Computer

Component Icon Description

Parallel port Plug a parallel device (such as a printer) into this port.

Monitor port Plug a monitor into this port.

Microphone jack Plug a microphone into this jack. This jack is color-coded
red or pink.

Headphone/speakers Plug powered, analog front speakers, an external

(Line out) jack amplifier, or headphones into this jack. This jack is
color-coded green.

Audio input (Line in) jack Plug an external audio input source (such as a stereo)
into this jack so you can record sound on your computer.
This jack is color-coded blue.

Telephone jack If your modem has a telephone jack, plug the cable for
(optional) a telephone into this jack.

8 www.gateway.com
 Gateway Mid Tower Back

Component Icon Description

Modem jack (optional) Plug a modem cable into this jack.

Kensington™ lock slot Secure your computer to an object by connecting a

Kensington cable lock to this slot.

Case cover shipping Remove this screw before opening the case.
screw

Microsoft Certificate of The Microsoft Certificate of Authenticity (COA) contains

Authenticity your Windows product key.

Ethernet (network) jack Plug a 10/100 Ethernet network cable or a device (such
as a DSL or cable modem) into this jack.

Add-in card retention Remove this screw when adding or replacing add-in
thumbscrew cards.

www.gateway.com 9
Chapter 1: Checking Out Your Gateway E-4000 Computer

Gateway Micro Tower Front

Your computer may contain any of the following components.

CD/DVD eject Power button

button

Diskette eject
button

CD/DVD/recordable
drive Diskette
drive

Cover release
handle Headphone
jack
Microphone
jack

USB 2.0
ports

Removable base
(for desktop
conversion)

10 www.gateway.com
 Gateway Micro Tower Front

Component Icon Description

CD/DVD eject button Press this button to open the CD or DVD drive tray. For
more information, see “Using the CD or DVD drive” on
page 46.

CD/DVD/recordable Use this drive to listen to audio CDs, install games and
drive programs, watch DVDs, and store large files onto
recordable CDs and DVDs (depending on drive type). For
more information, see “Using the CD or DVD drive” on
page 46.
This drive may be a CD, CD-RW, DVD, DVD/CD-RW,
DVD/DVD-RAM/DVD-R/CD-RW, or DVD-RAM/DVD-R
drive. To identify your drive type and for more information
about your drive, see “Identifying drive types” on page 46.

Cover release handle Press this handle to open the computer cover.

Removable base Use this removable base for desktop conversion. For more
information, see “Desktop to tower conversion” on
page 15.

Power button Press this button to turn the power on or off. You can also
configure the power button to operate in Standby/Resume
mode or Hibernate mode. For more information on
changing the power button setting, see “Changing power
settings” on page 86.

Diskette eject button Press this button to eject an inserted diskette. For more
information, see “Using the diskette drive” on page 44.

Diskette drive Use this drive to store smaller files on diskettes. For more
information, see “Using the diskette drive” on page 44.

Headphone jack Plug headphones into this jack. This jack is color-coded
lime green.

Microphone jack Plug a microphone into this jack. This jack is color-coded
red or pink.

USB 2.0 ports USB v2.0 Plug USB (Universal Serial Bus) devices (such as a
joystick or digital camera) into these ports.

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Chapter 1: Checking Out Your Gateway E-4000 Computer

Gateway Micro Tower Back

Your computer may contain any of the following components.

Voltage switch

Power connector

PS/2 mouse port

PS/2 keyboard port

USB 2.0 ports

Microsoft
Certificate of
Serial port Authenticity

Parallel port Ethernet

(network) jack
Monitor port
Kensington
lock slot
USB 2.0 ports
Case cover
Microphone jack shipping screw
Audio input
Headphone/speakers (Line out) jack (Line in) jack
Telephone jack
Modem jack (optional)
(optional)

Add-in card
retention
thumbscrew

Removable base
(for desktop
conversion)

12 www.gateway.com
 Gateway Micro Tower Back

Component Icon Description

Voltage switch Before turning on your computer, make sure that this
switch is in the correct position for the correct voltage.
The switch is preset at the factory with the correct
voltage for your area.
In the United States, the utility power is supplied at a
nominal 115 volts at 60 Hz. The power supply should
always be set to this when your computer is operating
in the United States. In other areas of the world, such
as Europe, the utility power is supplied at 230 volts at
50 Hz. If your computer is operating in an environment
such as this, the voltage switch should be moved to 230.

Power connector Plug the power cable into this connector.

PS/2 mouse port Plug a Personal System/2® (PS/2) mouse into this port.

PS/2 keyboard port Plug a PS/2 keyboard into this port.

USB 2.0 ports USB v2.0 Plug USB (Universal Serial Bus) devices (such as a
mouse, keyboard, or printer) into these ports.

Serial port Plug a serial device (such as a digital camera) into this
port.

Parallel port Plug a parallel device (such as a printer) into this port.

Monitor port Plug a monitor into this port.

Microphone jack Plug a microphone into this jack. This jack is

color-coded red or pink.

Headphone/speakers Plug powered, analog front speakers, an external

(Line out) jack amplifier, or headphones into this jack. This jack is
color-coded green.

Modem jack (optional) Plug a modem cable into this jack.

Removable base Use this removable base for desktop conversion. For
more information, see “Desktop to tower conversion” on
page 15.

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Chapter 1: Checking Out Your Gateway E-4000 Computer

Component Icon Description

Microsoft Certificate of The Microsoft Certificate of Authenticity (COA) contains
Authenticity your Windows product key.

Ethernet (network) jack Plug a 10/100 Ethernet network cable or a device (such
as a DSL or cable modem) into this jack.

Kensington™ lock slot Secure your computer to an object by connecting a

Kensington cable lock to this slot.

Case cover shipping Remove this screw before opening the case.
screw

Audio input (Line in) jack Plug an external audio input source (such as a stereo)
into this jack so you can record sound on your computer.
This jack is color-coded blue.

Telephone jack (optional) If your modem has a telephone jack, plug the cable for
a telephone into this jack.

Add-in card retention Remove this screw when adding or replacing add-in
thumbscrew cards.

14 www.gateway.com
 Gateway Micro Tower Back

Desktop to tower conversion

You can convert your Gateway Micro Tower case from desktop to tower
configuration using the accessory base included with your system. For more
information, see “Closing the case” on page 134.

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Chapter 1: Checking Out Your Gateway E-4000 Computer

Gateway 4-bay Small Form Factor

Front
Your computer may contain any of the following components.

CD/DVD eject button

Diskette eject button

Diskette drive

CD/DVD/recordable drive
Headphone jack

USB 2.0 ports

Power button

Expansion
bay cover

Removable base
(for desktop
conversion)

16 www.gateway.com
 Gateway 4-bay Small Form Factor Front

Component Icon Description

CD/DVD eject button Press this button to open the CD or DVD drive tray. For
more information, see “Using the CD or DVD drive” on
page 46.

CD/DVD/Recordable Use this drive to listen to audio CDs, install games and
drive programs, watch DVDs, and store large files onto
recordable CDs and DVDs (depending on drive type).
For more information, see “Using the CD or DVD drive”
on page 46.
This drive may be a CD, CD-RW, DVD, DVD/CD-RW,
DVD/DVD-RAM/DVD-R/CD-RW, or DVD-RAM/DVD-R
drive. To identify your drive type and for more
information about your drive, see “Identifying drive
types” on page 46.

Removable base Use this removable base for desktop conversion. For
more information, see “Desktop to tower conversion” on
page 20.

Diskette eject button Press this button to eject an inserted diskette. For more
information, see “Using the diskette drive” on page 44.

Diskette drive Use this drive to store smaller files on diskettes. For
more information, see “Using the diskette drive” on
page 44.

Headphone jack Plug headphones into this jack. This jack is color-coded
lime green.

USB 2.0 ports USB v2.0 Plug USB (Universal Serial Bus) devices (such as a
joystick or digital camera) into these ports.

Power button Press this button to turn the power on or off. You can
also configure the power button to operate in
Standby/Resume mode or Hibernate mode. For more
information on changing the power button setting, see
“Changing power settings” on page 86.

Expansion bay cover Remove this cover to access the 3.5-inch expansion
bay. For more information, see “To add or replace a
3.5-inch drive in the expansion bay:” on page 166.

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Chapter 1: Checking Out Your Gateway E-4000 Computer

Gateway 4-bay Small Form Factor

Back
Your computer may contain any of the following components.

Power connector

PS/2 mouse port

PS/2 keyboard port Microsoft Certificate of

Authenticity
USB 2.0 ports Kensington lock slot
Case cover
Serial port shipping screw

Parallel port
Monitor port

USB 2.0 ports Ethernet (network) jack

Microphone jack

Headphone/speakers (Line out) jack

Audio input (Line in) jack

Modem jack (optional) Telephone jack

(optional)

Component Icon Description

Power connector Plug the power cable into this connector.

PS/2 mouse port Plug a Personal System/2® (PS/2) mouse into this port.

18 www.gateway.com
 Gateway 4-bay Small Form Factor Back

Component Icon Description

PS/2 keyboard port Plug a PS/2 keyboard into this port.

USB 2.0 ports USB v2.0 Plug USB (Universal Serial Bus) devices (such as a
mouse, keyboard, or printer) into these ports.

Serial port Plug a serial device (such as a digital camera) into this
port.

Monitor port Plug a monitor into this port.

Microphone jack Plug a microphone into this jack. This jack is

color-coded red or pink.

Headphone/speakers Plug powered, analog front speakers, an external

(Line out) jack amplifier, or headphones into this jack. This jack is
color-coded green.

Audio input (Line in) jack Plug an external audio input source (such as a stereo)
into this jack so you can record sound on your computer.
This jack is color-coded blue.

Modem jack (optional) Plug a modem cable into this jack.

Microsoft Certificate of The Microsoft Certificate of Authenticity (COA) contains

Authenticity your Windows product key.

Kensington™ lock slot Secure your computer to an object by connecting a

Kensington cable lock to this slot.

Case cover shipping Remove this screw before opening the case.
screw

Parallel port Plug a parallel device (such as a printer) into this port.

Ethernet (network) jack Plug a 10/100 Ethernet network cable or a device (such
as a DSL or cable modem) into this jack.

Telephone jack (optional) If your modem has a telephone jack, plug the cable for
a telephone into this jack.

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Chapter 1: Checking Out Your Gateway E-4000 Computer

Desktop to tower conversion

You can convert your Gateway 4-bay Small Form Factor case from desktop to
tower configuration using the accessory base included with your system. For
more information, see “Closing the case” on page 160.

20 www.gateway.com
 Identifying your model

Identifying your model

Important The labels shown in this section are for informational
purposes only. Label information varies by model, features
ordered, and location.

Gateway model number

The label on the back of your computer case contains information that
identifies your computer model. Gateway Technical Support will need this
information if you call for assistance.

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Chapter 1: Checking Out Your Gateway E-4000 Computer

Gateway serial number

You can locate the Gateway serial number:

■ Printed on a white sticker on the front, side, or top of your computer case.
■ Printed on the customer invoice that came with your computer. The
invoice also contains your customer ID number.
■ Displayed in HelpSpot in Windows XP. Click Start, Help and Support, then
click View product serial number.

Microsoft Certificate of Authenticity

The Microsoft Certificate of Authenticity label found on the back or side of your
computer case includes the product key code for your operating system.

22 www.gateway.com
 Finding your specifications

Finding your specifications

For more information about your computer, such as memory size, memory type,
and hard drive size, go to the My Computer Info link in HelpSpot or visit Gateway’s
eSupport page at support.gateway.com. The eSupport page also has links to
additional Gateway documentation and detailed specifications.
To view your computer’s serial number or check your specifications in
Windows XP, click Start, Help and Support, then click My Computer Info.

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Chapter 1: Checking Out Your Gateway E-4000 Computer

You can also find out more about your computer at the Gateway eSupport site.
Visit support.gateway.com.

24 www.gateway.com
 Accessories

Accessories
Gateway offers various accessories that can help you make the most of using
your computer. To order accessories, visit the Accessory Store at
accessories.gateway.com.

Networking kit
With a networking kit, you can network (link), two or more computers. After
you have set up a network, you can access the files, drives, and printers on
linked computers, play multiplayer games, and even share one Internet
connection.

Two types of networking kits are available. Wireless networking kits use radio
frequency to link your computers wirelessly. Ethernet networking kits use
network cabling to link your computers.

Imaging equipment
A digital camera lets you take pictures that you can view and edit on your
computer.

A digital video camera lets you take pictures that you can edit on your computer.

A scanner copies an image, such as a graphic or document, then stores the copy
in a file. You can view and edit scanner files on your computer.

You can attach your digital photographs or scanned images to e-mail messages
or post them on a Web site.

Printers
You can attach almost any type of printer to your computer. The most common
types are inkjet and laser printers, which print in color or in black and white.

Inkjet printers and cartridges are relatively inexpensive, but they are slower than
laser printers. Using an inkjet color printer, you can print pictures, banners,
and greeting cards, as well as documents.

Laser printers and cartridges are more expensive, but they usually print much
faster than inkjet printers. Laser printers are better than inkjet printers when
you are printing large documents.

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Chapter 1: Checking Out Your Gateway E-4000 Computer

Storage Devices
If you need additional storage space or you want to back up your files, you
can add storage devices to you computer.
With a recordable CD or DVD drive, you can free up hard drive space by backing
up files, then removing them from your hard drive. Writable CDs can hold as
much as 700 MB of data. Writable DVDs can hold as much as 4.7 GB of data.
For more information about using recordable drives, see “Using a recordable
drive” on page 50.

Iomega Zip drives, like diskette drives, use disks to store data. Zip disks can store
100 MB, 250 MB, or 750 MB of data. You can use a Zip drive to back up files
you do not use so you can remove them from your hard drive. Zip drives also
provide an easy way to transfer files between computers (if both computers have
internal Zip drives or if you have one external, portable Zip drive).

If you need to back up your entire system, you probably need a tape backup
(TBU) drive. TBU drives, like tape recorders, use magnetic tape cartridges to store
data. Tape drive cartridges can store 2 GB, 20 GB, 40 GB, 130 GB, or more of
data.

If you want to increase your internal storage space, try adding a second hard
drive or replacing your existing hard drive with a larger drive. For more
information about installing a larger drive, see “Adding or Replacing
Components” on page 103.

Memory
Large programs, such as multimedia games or graphics programs, use a lot of
memory. If your programs are running more slowly than you think they should,
try adding more memory. For more information, “Adding or replacing
memory” on page 184.

Uninterruptible power supplies

A standby, uninterruptible power supply (UPS) protects your computer from
data loss during a total power failure. A UPS uses a battery to keep your
computer running temporarily during a power failure so you can save your work
and shut down your computer correctly. A UPS may also provide protection
from power surges. For information about setting up a UPS, see “Setting up an
uninterruptible power supply” on page 91.

26 www.gateway.com
 Setting Up Your
Computer 2
This chapter provides basic information about your
Gateway computer. Read this chapter to learn how to:

■ Use your computer safely

■ Start and turn off your computer
■ Restart (reboot) your computer

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Chapter 2: Setting Up Your Computer

Working safely
Before using your computer, read the following recommendations for setting
up a safe and comfortable work area and avoiding discomfort and strain.

Top of screen is not

higher than eye level

Screen is
perpendicular to
your line of sight

Hands and
arms are
parallel to
the floor

Feet are flat on the floor

Reducing eye strain

Sunlight or bright indoor lighting should not reflect on the monitor screen or
shine directly into your eyes.

■ Position the computer desk and monitor so you can avoid glare on your
screen and light shining directly into your eyes. Reduce glare by installing
shades or curtains on windows, and by installing a glare screen filter on
your monitor.
■ Use soft, indirect lighting in your work area. Do not use your computer
in a dark room.
■ Avoid focusing your eyes on your computer screen for long periods of time.
Look away from your computer occasionally, and try to focus on distant
objects.

28 www.gateway.com
 Working safely

Setting up your computer desk and chair

When you are setting up your computer desk and chair, make sure that the
desk is the appropriate height and the chair helps you maintain good posture.

■ Select a flat surface for your computer desk.

■ Adjust the height of the computer desk so your hands and arms are
positioned parallel to the floor when you use the keyboard and mouse. If
the desk is not adjustable or is too tall, consider using a keyboard drawer.
■ Use an adjustable chair that is comfortable, distributes your weight evenly,
and keeps your body relaxed.
■ Position your chair so the keyboard is at or slightly below the level of your
elbow. This position lets your shoulders relax while you type.
■ Adjust the chair height, adjust the forward tilt of the seat, or use a footrest
to distribute your weight evenly on the chair and relieve pressure on the
back of your thighs.
■ Adjust the back of the chair so it supports the lower curve of your spine.
You can use a pillow or cushion to provide extra back support.

Setting up your computer and computer

accessories
■ Set up the monitor so the top is no higher than eye level, the monitor
controls are within reach, and the screen is tilted to be perpendicular to
your line of sight.
■ Place your keyboard and mouse at a comfortable distance. You should be
able to reach them without stretching.
■ Set paper holders at the same height and distance as the monitor.

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Chapter 2: Setting Up Your Computer

Sitting at your computer

■ Avoid bending, arching, or angling your wrists. Make sure that they are
in a relaxed position when you type.
■ Do not slouch forward or lean far back. Sit with your back straight so your
knees, hips, and elbows form right angles when you work.
■ Take breaks to stand and stretch your legs.
■ Avoid twisting your torso or neck.

Avoiding discomfort and injury from repetitive

strain
■ Vary your activities to avoid excessive repetition.
■ Take breaks to change your position, stretch your muscles, and relieve your
eyes.
■ Find ways to break up the work day, and schedule a variety of tasks.

30 www.gateway.com
 Protecting from power source problems

Protecting from power source

problems
During a power surge, the voltage level of electricity coming into your computer
can increase to far above normal levels and cause data loss or system damage.
Protect your computer and peripheral devices by connecting them to a surge
protector, which absorbs voltage surges and prevents them from reaching your
computer.

Warning High voltages can enter your computer through both the
power cord and the modem connection. Protect your
computer by using a surge protector. If you have a
telephone modem, use a surge protector that has a
modem jack. If you have a cable modem, use a surge
protector that has an antenna/cable TV jack. During an
electrical storm, unplug both the surge protector and the
modem.

An uninterruptible power supply (UPS) supplies battery power to your computer

during a power failure. Although you cannot run your computer for an
extended period of time with a UPS, a UPS lets you run your computer long
enough to save your work and shut down your computer normally. For more
information about using a UPS, see “Setting up an uninterruptible power
supply” on page 91.

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Chapter 2: Setting Up Your Computer

Starting your computer

To start your computer:
1 Connect the cables to your computer using the setup poster.

2 Turn on the monitor.

3 Turn on your computer and speakers.

4 If you are starting your computer for the first time, follow the on-screen
instructions to set up your computer.

5 Turn on any peripheral devices, such as printers or scanners, and see the
documentation that came with the device for setup instructions.

32 www.gateway.com
 Turning off your computer

Turning off your computer

Tips & Tricks When you turn off your computer, certain components in
the power supply and system board remain energized. In
order to remove all electrical power from your computer,
unplug the power cord and modem cable from the wall
outlets. We recommend disconnecting the power cord and
modem cable when your computer will not be used for long
periods.

To turn off your computer in Windows XP:

1 Click Start, then click Turn Off Computer. The Turn Off Computer dialog box
opens.

2 Click Turn Off. Windows shuts down and turns off your computer.

Important If for some reason you cannot use the Turn Off Computer
option in Windows to turn off your computer, press the
power button on the front of the computer case. If this does
not work, press and hold the power button for about
five seconds, then release it.

To turn off your computer in Windows 2000:

1 Click Start, then click Shut Down. The Shut Down Windows dialog box opens.

2 Click the arrow button to open the What do you want your computer to do
list, then click Shut down.

3 Click OK. Windows shuts down and turns off your computer.

Important If for some reason you cannot use the Turn Off Computer
option in Windows to turn off your computer, press the
power button on the front of the computer case. If this does
not work, press and hold the power button for about
five seconds, then release it.

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Chapter 2: Setting Up Your Computer

Restarting (rebooting) your

computer
If your computer does not respond to keyboard or mouse input, you may have
to close programs that are not responding. If closing unresponsive programs
does not restore your computer to normal operation, you may have to restart
(reboot) your computer.

To close unresponsive programs and restart your computer:

1 Press CTRL+ALT+DEL, then click Task Manager. The Task Manager window
opens.

2 Click the Applications tab, then click the program that is not responding.

3 Click End Task.

4 If your computer does not respond, turn it off, wait ten seconds and turn
it on again.

Important If your computer does not turn off, press the power button
on the front of the computer case. If this does not work,
press and hold the power button for about five seconds,
then release it.

34 www.gateway.com
 Getting Help 3
This chapter tells you about additional information
resources available to help you use your computer. Read this
chapter to learn how to access:

■ HelpSpot™
■ Online help
■ Gateway Web site

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Chapter 3: Getting Help

HelpSpot
Your computer may include HelpSpot, an easily accessible collection of help
information, troubleshooters, instructional videos, and automated support. Use
HelpSpot to answer questions about Windows and to help you quickly discover
and use the many features of your Gateway computer. HelpSpot also has an
area called Contact Gateway that helps you find the right resource at Gateway
to answer your questions or help solve your problems.

To start HelpSpot in Windows XP:

■ Click Start, then click Help and Support. HelpSpot opens.

If this is the first time you have started HelpSpot, you may experience a
brief wait while HelpSpot builds the help database, then HelpSpot displays
an introductory video.

36 www.gateway.com
 HelpSpot

You can find help information by clicking a link, performing a search, or

browsing the index. To learn about using your Gateway computer, your mouse,
and other tasks, click the Using your computer link on the HelpSpot main page.

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Chapter 3: Getting Help

Searching for a topic

To search for a topic in HelpSpot, type a word or phrase (keyword) in the Search
box located at the top of any HelpSpot screen, then click the arrow button.

Search box

Search results
header

Search results
headers

For each search, you receive the following search result types:
■ Suggested Topics - These topics are located in HelpSpot and are relevant
to your search topic.
■ Full-text Search Matches - These topics are located in HelpSpot and contain
the words you entered in the Search box.
■ Microsoft Knowledge Base - These topics are located on the Microsoft Web
site and contain the words you entered in the Search box. You must be
connected to the Internet to search for and access these topics.
■ Gateway.com Search - These topics are located on the Gateway Web site
and contain the words you entered in the Search box. You must be
connected to the Internet to search for and access these topics.

To view a list of your search results, click the results header for the type of results
you want to view.

To view a topic, click the topic name in the Search Results list.

38 www.gateway.com
 HelpSpot

HelpSpot videos
HelpSpot contains several short videos to help introduce you to new concepts
or show you how to perform various tasks.

To play a HelpSpot video:

■ To watch a video in HelpSpot, click Video Tutorials on the HelpSpot home
page, then click a video title. The video plays.

www.gateway.com 39
Chapter 3: Getting Help

Online help
Many programs provide information online so you can research a topic or learn
how to perform a task while you are using the program. You can access most
online help information by selecting a topic from a Help menu or by clicking
a Help button.

You can search for information by viewing the help contents, checking the
index, searching for a topic or keyword, or browsing through the online help.

40 www.gateway.com
 Gateway Web site

Gateway Web site

Gateway's online support is available 24 hours per day, 7 days per week and
provides the most current drivers, product specifications, tutorials and
personalized information about your system. Visit the Gateway eSupport
Web site at support.gateway.com.

To see an overview of the eSupport Web site, click Take a Tour. The tour guides
you through the features available.

www.gateway.com 41
Chapter 3: Getting Help

Using eSupport
The eSupport site is divided into four major areas:

■ Support Home
■ Downloads
■ Contact Us
■ Account Info

Each of these areas is represented by a tab across the top of the Web page.

Support Home tab

To get specific information about your computer, type your serial number into
the My System Information box, then click GO, or click Look up my serial number
for me. For more information, see “Finding your specifications” on page 23.

The Support Information link lets you access product documentation,

specifications, and manuals. By entering your serial number, you get specific
documents related to your system. You can also browse through the reference
area to locate an article specific to the question you have.

The Tutorials link lets you access an extensive library of how-to articles and
videos on topics such as making audio CDs and installing a hard drive.

Downloads tab
The Downloads tab provides the latest software updates for BIOS and driver
upgrades. By entering your serial number you get drivers specific to your system.
Click All Downloads to walk through a step-by-step wizard to locate your drivers.
For more information, see “Updating device drivers” on page 97.

Contact Us tab
The Contact Us tab contains links to technical support with a live technician,
including chat and e-mail. Click Call Us to get a list of Gateway telephone
numbers for both sales and support. For more information, see “Telephone
support” on page 220.

Account Info tab

The Account Info tab contains support for non-technical issues, like the status
of your order or changing your account address.

42 www.gateway.com
Using Drives and
Multimedia 4
This chapter provides information on using the multimedia
capabilities of your computer. Read this chapter to learn
how to:

■ Use the diskette drive

■ Use the CD or DVD drive
■ Record your own CDs and DVDs

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Chapter 4: Using Drives and Multimedia

Using the diskette drive

The diskette drive uses 3.5-inch diskettes (sometimes called floppy disks).
Diskettes are useful for storing files or transferring files to another computer.

Warning Do not expose diskettes to water or magnetic fields.

Exposure could damage the data on the diskette.

Diskette drive

Activity light Eject button

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 Using the diskette drive

To use a diskette:
1 Diskettes are marked with an arrow showing which end to insert into a
diskette drive first. Insert the arrow-marked end of a diskette into the
diskette drive with the label side facing up or left. The diskette locks into
the drive and the diskette eject button pops out.

2 To access a file on the diskette in Windows XP, click Start, then click My
Computer. Double-click the drive letter (for example, the A: drive), then
double-click the file name.

- OR -

To access a file on the diskette in Windows 2000, double-click the My

Computer icon, the drive letter (for example, the A: drive), then double-click
the file name.

3 To remove the diskette, make sure that the drive activity light is off, then
press the diskette eject button.

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Chapter 4: Using Drives and Multimedia

Using the CD or DVD drive

You can use your computer to enjoy a wide variety of multimedia features.

Identifying drive types

Your Gateway computer may contain one of the following drive types.

Important The bezel on the Gateway Micro Tower case may hide the
drive logo. To find out which drive type is installed in your
computer, check your computer’s specifications. For more
information, see “Finding your specifications” on page 23.

Look on the front of the drive for one of the following logos:

CD drive Use a CD drive for installing programs,

playing audio CDs, and accessing data.
You cannot use this drive to create CDs
or play DVDs.

CD-RW drive Use a CD-RW drive for installing

programs, playing audio CDs, accessing
data, and creating CDs.
You cannot use this drive to play DVDs.
You can only write to a CD-R disc once.
You can write to and erase CD-RW discs
multiple times. For more information, see
“Using a recordable drive” on page 50.

DVD drive Use a DVD drive for installing programs,

playing audio CDs, playing DVDs, and
accessing data.
You cannot use this drive to create CDs.

DVD-RAM/DVD-R Use a DVD-RAM/DVD-R drive for

drive installing programs, playing audio CDs,
playing DVDs, and recording video and
data to DVD-RAM or DVD-R discs. You
cannot use this drive to create CDs. For
more information, see “Using a
recordable drive” on page 50.

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 Using the CD or DVD drive

Combination Use a combination DVD/CD-RW drive for

DVD/CD-RW installing programs, playing audio CDs,
drive playing DVDs, accessing data, and
recording music and data to CD-R or
CD-RW discs. For more information, see
“Using a recordable drive” on page 50.

Combination Use a combination

DVD/DVD-RAM/ DVD/DVD-RAM/DVD-R/CD-RW drive for
DVD-R/CD-RW installing programs, playing audio CDs,
Drive playing DVDs, accessing data, recording
music and data to CD-R or CD-RW discs,
and recording video and data to
DVD-RAM or DVD-R discs. For more
information, see “Using a recordable
drive” on page 50.

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Chapter 4: Using Drives and Multimedia

Inserting a CD or DVD
CD/DVD/recordable drive

Eject button

Important Some music CDs have copy protection software. You may
not be able to play these CDs on your computer.

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 Using the CD or DVD drive

To insert a CD or DVD:
1 Press the eject button next to the CD or DVD drive. The CD or DVD drive
tray opens.

2 Place the disc in the tray with the label facing up or left.

Important When you place a single-sided disc in the tray, make sure
that the label side is facing up or left. If the disc has two
playable sides, place the disc so the name of the side you
want to play is facing up or left.

3 Press the eject button again. The CD or DVD drive tray closes.

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Chapter 4: Using Drives and Multimedia

Using a recordable drive

You can use your CD-RW, DVD/CD-RW, or DVD/DVD-RAM/DVD-R/CD-RW
drive to create data CDs, music CDs, or copies of CDs. You can use your
DVD-RAM/DVD-R or DVD/DVD-RAM/DVD-R/CD-RW drive to create data
DVDs. For more information about your drive’s capabilities, see “Identifying
drive types” on page 46.

Creating data CDs and DVDs

Use Roxio Easy CD Creator to create data CDs and DVDs. Data CDs and DVDs
are ideal for backing up important files such as tax records, letters, MP3s, digital
movies, or photos. For information on creating music CDs, see “Creating music
CDs” on page 55.

Use your movie creator software to create video DVDs. For more information
about using the movie creator software that came with your computer, see its
online help.

Important We recommend that you do not use your computer for

other tasks while creating CDs or DVDs.

Important If you record copyrighted material on a CD or DVD, you

need permission from the copyright owner. Otherwise, you
may be violating copyright law and be subject to payment
of damages and other remedies. If you are uncertain about
your rights, contact your legal advisor.

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 Using a recordable drive

To create a data CD or DVD:

1 Insert a blank, writable CD or DVD into your recordable CD or DVD drive.

2 If a CD Drive dialog box opens, click Create a CD using Roxio Easy CD Creator,
then click OK. The Select a Project window opens.

- OR -

If a dialog box does not open, click Start, All Programs, Roxio Easy CD Creator,
then click Project Selector. The Select a Project window opens.

make a data CD dataCD project dataDVD project

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Chapter 4: Using Drives and Multimedia

3 Move your pointer over make a data CD, then click dataCD project or
dataDVD project. The Easy CD Creator window opens.

Select Source Files

Source Pane Add

4 Click the arrow button to open the Select Source Files list, then click the
drive or folder where the files you want to add to the writable CD or DVD
are located. If you do not see the folder you want, browse through the
folders in the Source pane.

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 Using a recordable drive

5 Click the file you want to record (hold down the CTRL or SHIFT key when
you click to select multiple files) in the Source pane, then click Add.

record

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Chapter 4: Using Drives and Multimedia

6 After you have added all of your files, click record. The Record CD Setup
dialog box opens.

Start Recording

7 Click Start Recording.

Help and For more information about creating CDs in Windows XP,
Support click Start, then click Help and Support.
Type the keyword creating CDs in the HelpSpot Search
box , then click the arrow.

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 Creating music CDs

Creating music CDs

Use Roxio Easy CD Creator to create music CDs from other music CDs or MP3
files. For information on creating data CDs, see “Creating data CDs and DVDs”
on page 50. You cannot create music DVDs.

Important We recommend that you do not use your computer for

other tasks while creating CDs.

Important If you record copyrighted material on a CD or DVD, you

need permission from the copyright owner. Otherwise, you
may be violating copyright law and be subject to payment
of damages and other remedies. If you are uncertain about
your rights, contact your legal advisor.

Important Some music CDs have copy protection software. You

cannot create MP3 files from these CDs and you may not
be able to listen to these CDs on your computer.

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Chapter 4: Using Drives and Multimedia

To create music CDs:

1 Insert a blank, writable CD into your recordable CD drive.

Tips & Tricks Most home and car stereos can read CD-R discs, but
cannot read CD-RW discs. To make sure that the CD that
you create will play on home and car CD players, use a
CD-R disc.

2 If a CD Drive dialog box opens, click Create a CD using Roxio Easy CD Creator,
then click OK. The Select a Project window opens.

- OR -

If a dialog box does not open, click Start, All Programs, Roxio Easy CD Creator,
then click Project Selector. The Select a Project window opens.

make a music CD musicCD project

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 Creating music CDs

3 Move your pointer over make a music CD, then click musicCD project. The
Easy CD Creator window opens.

Select Source Files

Source pane Add

4 Click the arrow button to open the Select Source Files list, then click the
drive or folder where the music files that you want to add to the writable
CD are located. If you do not see the folder you want, browse through the
folders in the Source pane.

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Chapter 4: Using Drives and Multimedia

5 Click the file you want to record (hold down the CTRL or SHIFT key when
you click to select multiple files) in the Source pane, then click Add.

Tips & Tricks You can add any combination of music tracks or MP3 files
to a music CD project. You can add up to 99 tracks and
files, or up to 650 MB (74-minute CD) or 700 MB
(80-minute CD) of tracks and files to a music CD project.

record

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 Creating music CDs

6 After you have added all of your tracks and files, click record. The Record
CD Setup dialog box opens.

Start Recording

7 Click Start Recording. When the recording is complete, you may see a Record
Complete dialog box. Select the appropriate option.

Help and For more information about creating CDs in Windows XP,
Support click Start, then click Help and Support.
Type the keyword creating CDs in the HelpSpot Search
box , then click the arrow.

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Chapter 4: Using Drives and Multimedia

Copying CDs
CD Copier can make backup copies of almost any type of CD. You cannot copy
DVDs.

Important We recommend that you do not use your computer for

other tasks while creating a CD.

Important If you record copyrighted material on a CD or DVD, you

need permission from the copyright owner. Otherwise, you
may be violating copyright law and be subject to payment
of damages and other remedies. If you are uncertain about
your rights, contact your legal advisor.

Important Some copyrighted CDs have copy protection software that

may cause your computer to lock up if you attempt to copy
them.

If you have only one drive and it is a recordable CD drive, go to “To copy a
CD using one drive:” on page 61.
-OR-

If you have two drives and one of the drives is a recordable CD drive, go to
“To copy a CD using two drives:” on page 63.

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 Copying CDs

To copy a CD using one drive:

1 Insert the CD you want to copy into your recordable CD drive.

2 If a dialog box opens, click Take no action.

3 If a CD Drive dialog box opens, click Create a CD using Roxio Easy CD Creator,
then click OK. The Select a Project window opens.

- OR -

If a dialog box does not open, click Start, All Programs, Roxio Easy CD Creator,
then click Project Selector. The Select a Project window opens.

CD copier CD copier

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Chapter 4: Using Drives and Multimedia

4 Move your pointer over CD copier, then click CD copier. The CD Copier
window opens.

Copy

5 On the Source and Destination tab, click the arrow button to open the Copy
from list, then click the recordable drive.

6 Click the arrow button to open the Record to list, then click the recordable
drive.

7 Click Copy. CD Copier copies the information on the source CD to your

hard drive, prompts you to insert the blank CD, then copies the
information from the hard drive to the blank CD.

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 Copying CDs

To copy a CD using two drives:

1 Insert the CD you want to copy into your non-recordable CD or DVD drive.

2 If a dialog box opens, click Take no action.

3 Insert a blank, writable CD into your recordable CD drive.

4 If a CD Drive dialog box opens, click Create a CD using Roxio Easy CD Creator,
then click OK. The Select a Project window opens.

- OR -

If a dialog box does not open, click Start, All Programs, Roxio Easy CD Creator,
then click Project Selector. The Select a Project window opens.

CD copier CD copier

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Chapter 4: Using Drives and Multimedia

5 Move your pointer over CD copier, then click CD copier. The CD Copier
window opens.

Copy

6 On the Source and Destination tab, click the arrow button to open the Copy
from list, then click the drive that contains the source CD.

7 Click the arrow button to open the Record to list, then click the drive that
contains the blank CD (this is your recordable CD drive).

8 Click Copy. The information on the source CD is copied automatically to

your blank CD.

Help and For more information about copying CDs in Windows XP,
Support click Start, then click Help and Support.
Type the keyword copying CDs in the HelpSpot Search
box , then click the arrow.

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Maintaining Your
Computer 5
This chapter provides basic information about maintaining
your computer hardware and software. Read this chapter to
learn how to:

■ Care for your computer

■ Create an emergency startup diskette
■ Protect your computer from viruses
■ Manage hard drive space
■ Back up files
■ Clean your computer

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Chapter 5: Maintaining Your Computer

Caring for your computer

To extend the life of your system:
■ Be careful not to bump or drop your computer, and do not put any objects
on top of it. The case, although strong, is not made to support extra weight.
■ When transporting your computer, we recommend that you put it in the
original packaging materials. If you transport your computer in cold
weather, let the computer warm up before turning it on.
■ Keep diskettes and your computer away from magnetic fields. Magnetic
fields can erase data on both diskettes and hard drives.
■ Avoid subjecting your computer to extreme temperature changes. The case
can become brittle and easy to break in cold temperatures and can melt
or warp in high temperatures. Damage due to either extreme is not covered
by your warranty. As a general rule, your computer is safest at temperatures
that are comfortable for you.
■ Keep all liquids away from your computer. When spilled onto computer
components, almost any liquid can result in extremely expensive repairs
that are not covered under your warranty.
■ Avoid dusty or dirty work environments. Dust and dirt can clog the
internal mechanisms.

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 Caring for your computer

Use the following table to set up a regular maintenance schedule.

Maintenance task Immediately Monthly When needed See...

after purchase
Create an emergency diskette X page 68

Check for viruses X X page 70

Manage hard drive space X page 73

Clean up hard drives X X page 74

Scan hard drive for errors X X page 75

Defragment hard drive X X page 77

Back up files X X page 79

Clean computer case X page 81

Clean keyboard X page 82

Clean computer screen X page 82

Clean mouse X page 83

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Chapter 5: Maintaining Your Computer

Creating an emergency startup

diskette
An emergency startup diskette is a diskette that contains critical information that
you need to start your computer if Windows fails to start. You should create a
startup diskette as soon as you get your computer.

To create an emergency startup diskette in Windows XP:

1 Insert a blank diskette labeled Startup into the diskette drive.

2 Click Start, then click My Computer. The My Computer window opens.

3 Right-click 3½ Floppy (A:), then click Format. The Format 3½ Floppy (A:)
dialog box opens.

4 Click to select the Create an MS-DOS startup disk check box, then click Start.
A message warns you that any information on the diskette will be erased.

5 When you see the warning message, click OK. Windows copies files to the
emergency startup diskette.

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 Creating an emergency startup diskette

6 When Windows finishes copying files, remove the diskette from the
diskette drive.

7 Slide the write-protect tab up to prevent the diskette from being erased or
infected by viruses.

Not write- Write-

protected protected

8 Store your emergency startup diskette in a safe place with your other
backup software media.

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Chapter 5: Maintaining Your Computer

Protecting your computer from

viruses
A virus is a program that attaches itself to a file on a computer, then spreads
from one computer to another. Viruses can damage data or cause your computer
to malfunction. Some viruses go undetected for a period of time because they
are activated on a certain date.

Protect your computer from a virus by:

■ Using the Norton® AntiVirus program to check files and programs that are
on diskettes, attached to e-mail messages, or downloaded from the
Internet.
■ Checking all programs for viruses before installing them.
■ Disabling macros on suspicious Microsoft Word and Excel files. These
programs will warn you if a document that you are opening contains a
macro that might have a virus.
■ Periodically updating the Norton AntiVirus program to protect against the
latest viruses.

Help and For more information about protecting your computer

Support against viruses in Windows XP, click Start, then click Help
and Support.
Type the keyword viruses in the HelpSpot Search box
, then click the arrow.

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 Protecting your computer from viruses

To scan for viruses:

1 Click Start, All Programs, Norton AntiVirus, then click Norton AntiVirus 2002.
Norton AntiVirus opens.

Scan for
viruses

2 Click Scan for Viruses.

Scan

3 Click the type of scan you want to make in the Scan area, then under
Actions, click Scan.

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Chapter 5: Maintaining Your Computer

To remove a virus:
1 If Norton AntiVirus finds a virus, follow all on-screen instructions to
remove the virus.

2 Turn off your computer and leave it off for at least 30 seconds.
3 Turn on your computer and rescan for the virus.

To update Norton AntiVirus:

1 Make sure that you are connected to the Internet.

2 Click Start, All Programs, Norton AntiVirus, then click LiveUpdate - Norton
AntiVirus. The LiveUpdate wizard opens.

3 Follow the on-screen instructions to update your Norton AntiVirus

program with the latest virus protection files.

4 When the program has finished, click Finish.

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 Managing hard drive space

Managing hard drive space

Windows provides several utilities you can use to manage your hard drive.

Checking hard drive space

To check hard drive space:
1 In Windows XP, click Start, then click My Computer. The My Computer
window opens.

- OR -

In Windows 2000, double-click the My Computer icon. The My Computer

window opens.

2 Right-click the drive that you want to check for available file space, then
click Properties. Drive space information appears.

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Chapter 5: Maintaining Your Computer

Using Disk Cleanup

Delete unnecessary files, such as temporary Windows files, to free hard drive
space.

To use the Windows Disk Cleanup program:

1 In Windows XP, click Start, then click My Computer. The My Computer
window opens.

- OR -

In Windows 2000, double-click the My Computer icon. The My Computer

window opens.

2 Right-click the hard drive that you want to delete files from, for example
Local Disk (C:), then click Properties. The Properties dialog box opens at the
General tab.

3 Click Disk Cleanup. The Disk Cleanup dialog box opens.

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 Managing hard drive space

4 Make sure that the check box beside each file type you want to delete is
selected. For more information about file types you can delete, read the
descriptions in the Disk Cleanup dialog box.

5 Click OK, then click Yes.

Help and For more information about keeping the hard drive space
Support free of unnecessary files in Windows XP, click Start, then
click Help and Support.
Type the keyword disk cleanup in the HelpSpot Search
box , then click the arrow.

Checking the hard drive for errors

The Error-checking program examines the hard drive for physical flaws and file
and folder problems. This program corrects file and folder problems and marks
flawed areas on the hard drive so Windows does not use them.

If you use your computer several hours every day, you probably want to run
Error-checking once a week. If you use your computer less frequently, once a
month may be adequate. Also use Error-checking if you encounter hard drive
problems.

To check the hard drive for errors:

1 In Windows XP, click Start, then click My Computer. The My Computer
window opens.

- OR -

In Windows 2000, double-click the My Computer icon. The My Computer

window opens.

2 Right-click the hard drive that you want to check for errors, for example
Local Disk (C:), then click Properties. The Properties dialog box opens.

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Chapter 5: Maintaining Your Computer

3 Click the Tools tab.

4 Click Check Now.

5 Click the options you want to use, then click Start. For help, press F1.
Windows checks the drive for errors. This process may take several minutes.
After Windows has finished checking the drive for errors, it provides a
summary of the problems that it found.

6 Correct any problems that are found by following the on-screen

instructions.

7 Click OK.

Help and For more information about checking the hard drive for
Support errors in Windows XP, click Start, then click Help and
Support.
Type the keyword checking for disk errors in the
HelpSpot Search box , then click
the arrow.

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 Managing hard drive space

Defragmenting the hard drive

When working with files, sometimes Windows divides the file information into
pieces and stores them in different places on the hard drive. This is called
fragmentation, and it is normal. In order for your computer to use a file,
Windows must search for the pieces of the file and put them back together.
This process slows the hard drive performance.

The Disk Defragmenter program organizes the data on the drive so each file is
stored as one unit rather than as multiple pieces scattered across different areas
of the drive. Defragmenting the information stored on the drive can improve
hard drive performance.

While the Disk Defragmenter program is running, do not use your keyboard
or mouse because using them may continuously stop and restart the
defragmenting process. Also, if you are connected to a network, log off before
starting Disk Defragmenter. Network communication may stop the
defragmentation process and cause it to start over.

To run Disk Defragmenter:

1 In Windows XP, click Start, then click My Computer. The My Computer
window opens.

- OR -

In Windows 2000, double-click the My Computer icon. The My Computer

window opens.

2 Right-click the hard drive that you want to defragment, for example Local
Disk (C:), then click Properties. The Properties dialog box opens.

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Chapter 5: Maintaining Your Computer

3 Click the Tools tab.

4 Click Defragment Now.

5 If Disk Defragmenter does not start automatically, click Defragment or Start.

Disk Defragmenter shows its progress on the computer display. When

finished, Disk Defragmenter asks if you want to quit the program.

6 Click Close or Yes, then click the X in the top-right corner to close the Disk
Defragmenter window.

Help and For more information about defragmenting the hard drive
Support in Windows XP, click Start, then click Help and Support.
Type the keyword defragmenting in the HelpSpot Search
box , then click the arrow.

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 Managing hard drive space

Backing up files
Backing up files and removing them from the hard drive frees space for new
files on the hard drive. It also protects you from losing important information
if the hard drive fails or you accidentally delete files.

You should back up your files regularly to a writable CD (if you have a recordable
drive) or to diskettes. Use a backup device, such as a recordable drive or Zip
drive, to do a complete hard drive backup. For more information, see “Using
a recordable drive” on page 50. If you do not have a high-capacity backup
device and you want to purchase one, you can contact Gateway’s Add-on Sales
department or visit our Accessory Store at accessories.gateway.com.

Help and For more information about backing up files in

Support Windows XP, click Start, then click Help and Support.
Type the keyword saving files in the HelpSpot Search box
, then click the arrow.

Using the Scheduled Task Wizard

The Scheduled Task Wizard lets you schedule maintenance tasks such as
running Disk Defragmenter and Error-checking.

To start the Scheduled Task Wizard:

1 Click Start, All Programs, Accessories, System Tools, then click Scheduled
Tasks. The Scheduled Tasks window opens.

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Chapter 5: Maintaining Your Computer

2 Double-click the Add Scheduled Task icon. The Scheduled Task Wizard
opens.

3 Click Next, then click the task or program you want to schedule and follow
the on-screen instructions to customize the task.

Important Your computer must be on during scheduled tasks. If your

computer is off, scheduled tasks will not run.

Help and For more information about using the Scheduled Tasks
Support Wizard in Windows XP, click Start, then click Help and
Support.
Type the keyword Scheduled Task Wizard in the
HelpSpot Search box , then click
the arrow.

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 Cleaning your computer

Cleaning your computer

Keeping your computer clean and the vents free from dust helps keep your
system performing at its best. You may want to gather these items and put
together a computer cleaning kit:

■ A soft, lint-free cloth

■ Glass cleaner (not for use on flat panel displays)
■ An aerosol can of air that has a narrow, straw-like extension
■ Isopropyl alcohol
■ Cotton swabs
■ A CD or DVD drive cleaning kit

Cleaning the exterior

Warning When you shut down your computer, the power turns off,
but some electrical current still flows through your
computer. To avoid possible injury from electrical shock,
unplug the power cord and modem cable from the wall
outlets.

Always turn off your computer and other peripherals before cleaning any
components.

Use a damp, lint-free cloth to clean your computer and other parts of your
system. Do not use abrasive or solvent cleaners because they can damage the
finish on components.

Your computer is cooled by air circulated through the vents on the case, so keep
the vents free of dust. With your computer turned off and unplugged, brush
the dust away from the vents with a damp cloth. Be careful not to drip any
water into the vents. Do not attempt to clean dust from the inside your
computer.

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Chapter 5: Maintaining Your Computer

Cleaning the keyboard

You should clean the keyboard occasionally by using an aerosol can of air with
a narrow, straw-like extension to remove dust and lint trapped under the keys.

If you spill liquid on the keyboard, turn off your computer and turn the
keyboard upside down. Let the liquid drain, then let the keyboard dry before
trying to use it again. If the keyboard does not work after it dries, you may
need to replace it.

Cleaning the computer screen

If your computer screen is a flat panel display, use a soft cloth and water to
clean the computer screen. Squirt a little water on the cloth (never directly on
the screen), and wipe the screen with the cloth.

Warning The computer screen is made of specially coated glass

and can be scratched or damaged by abrasive or
ammonia-based glass cleaners.

- OR -

If your computer screen is not a flat panel display, use a soft cloth and glass
cleaner to clean the monitor screen. Squirt a little cleaner on the cloth (never
directly on the screen), and wipe the screen with the cloth.

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 Cleaning your computer

Cleaning the mouse

If the mouse pointer begins moving erratically across the computer screen or
becomes difficult to control precisely, cleaning the mouse will likely improve
its accuracy.

Clean your optical mouse by wiping the bottom of the mouse with a damp
lint-free cloth.

To clean your trackball mouse:

1 Shut down your computer, then disconnect the mouse.

2 Turn the mouse upside down.

3 Rotate the retaining ring on the bottom of the mouse counter-clockwise,

then remove the retaining ring and mouse ball.

4 Remove any dust, lint, or dirt from the mouse ball with a soft cloth.

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Chapter 5: Maintaining Your Computer

5 Clean the mouse rollers with a cotton swab dipped in isopropyl alcohol.

Mouse rollers

6 Replace the mouse ball and lock the retaining ring into place.

7 Reconnect the mouse, then turn on your computer.

Help and For a video tutorial about cleaning the mouse in

Support Windows XP, click Start, then click Help and Support.
Type the keyword Video tutorials in the HelpSpot Search
box , then click the arrow.
Click Cleaning the mouse.

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 Power management

Power management
Computer equipment can account for a significant portion of energy use in the
home and office environment. You may not want to shut down your computer
each time you leave it, especially if you plan to be away for only a short time.
Windows lets you use the following modes to conserve energy when the system
is not in use:

■ Standby - while your computer is in Standby mode, it switches to a low

power state where devices, such as the monitor and drives, turn off and
the entire system uses less power.
Always save your work before using Standby mode. In Standby mode, your
computer reduces or turns off the power to most devices except memory.
However, the information in the memory is not saved to the hard drive.
If power is interrupted, the information is lost.

■ Hibernate - (also called save to disk) writes all current memory (RAM)
information to the hard drive, then turns your computer completely off.
The next time you turn on your computer, it reads the memory
information from the hard drive and opens the programs and documents
that were open when you activated Hibernate mode. For more information,
see “Activating and using Hibernate mode” on page 90.

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Chapter 5: Maintaining Your Computer

Using power saving modes

If your computer ...and you want ...then
is... to...
On Enter In Windows XP, click Start, Turn off computer, then
Standby mode click Standby.
- OR -
In Windows 2000, click Start, then click Shut Down.
Click the arrow button to open the What do you want
your computer to do list, then click Standby. Click OK.

On Enter Hibernate In Windows XP, click Start, then click

mode (must be Turn Off Computer. Press and hold SHIFT, then click
activated) Hibernate.
- OR -
In Windows 2000, click Start, then click Shut Down.
Click the arrow button to open the What do you want
your computer to do list, then click Hibernate. Click
OK.

In Standby Exit Standby mode Move the mouse or press a key on your keyboard.
mode

In Hibernate Exit Hibernate Press the power button.

mode mode

Changing power settings

You can change power management settings, such as the power button function
and power-saving timers, by changing power settings in Windows. You can also
adjust power schemes and adjust advanced power settings.

Power schemes (groups of power settings) let you change power saving options
such as when the monitor or hard drive is automatically turned off. You can
select one of the defined power schemes or create a custom power scheme.

Advanced power settings let you assign different power saving modes to the power
button.

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Changing the power scheme

To change the power scheme:
1 In Windows XP, click Start, then click Control Panel. The Control Panel
window opens. If your Control Panel is in Category View, click
Performance and Maintenance.

- OR -

In Windows 2000, click Start, Settings, then click Control Panel. The
Control Panel window opens.

2 Click/Double-click the Power Options or Power Management icon. The

Power Options Properties dialog box opens.

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Chapter 5: Maintaining Your Computer

3 Click the arrow button to open the Power Schemes list, then click the power
scheme you want.

- OR -

Click an arrow button for the System standby, Turn off monitor, or Turn off
hard disks timer, then click the time you want. To save your custom power
scheme, click Save As and type a name for the scheme.

4 Click OK.

Help and For more information about changing the power scheme
Support in Windows XP, click Start, then click Help and Support.
Type the keyword power scheme in the HelpSpot Search
box , then click the arrow.

Changing advanced power settings

To change advanced power management settings:
1 In Windows XP, click Start, then click Control Panel. The Control Panel
window opens. If your Control Panel is in Category View, click
Performance and Maintenance.

- OR -

In Windows 2000, click Start, Settings, then click Control Panel. The
Control Panel window opens.

2 Click/Double-click the Power Options or Power Management icon. The

Power Options Properties dialog box opens.

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 Power management

3 Click the Advanced tab.

4 Click the arrow button to open a Power buttons list, then click the power
setting mode you want to use.

5 Click OK.

Help and For more information about changing the power

Support management settings in Windows XP, click Start, then
click Help and Support.
Type the keyword power management in the HelpSpot
Search box , then click the arrow.

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Chapter 5: Maintaining Your Computer

Activating and using Hibernate mode

To activate Hibernate mode:
1 In Windows XP, click Start, then click Control Panel. The Control Panel
window opens. If your Control Panel is in Category View, click
Performance and Maintenance.

- OR -

In Windows 2000, click Start, Settings, then click Control Panel. The
Control Panel window opens.

2 Click/Double-click the Power Options or Power Management icon. The

Power Options Properties dialog box opens.

3 Click the Hibernate tab.

4 Click the Enable hibernation check box, then click Apply. Hibernate mode
is now an option you can select in the Power Schemes and Advanced tabs
and in the Turn Off Computer or Shut Down Windows dialog box.

5 Click OK.

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To use Hibernate mode:

■ As an automatic power savings mode:
Open the Power Options Properties dialog box, then click the Power Schemes
tab. Click the arrow button to open a System hibernates list, then click the
time you want to use.

-OR-

Open the Power Options Properties dialog box, then click the Advanced tab.
Hibernate is now an option in the Power buttons lists.
■ As a manually-selected power savings mode:
In Windows XP, click Start, then click Turn Off Computer. Press and hold
SHIFT, then click Hibernate.

-OR-

In Windows 2000, click Start, then click Shut Down. Click the arrow button
to open the What do you want your computer to do list, then click Hibernate.
Click OK.

Help and For more information about using Hibernate mode in

Support Windows XP, click Start, then click Help and Support.
Type the keyword hibernate in the HelpSpot Search box
, then click the arrow.

Setting up an uninterruptible power supply

To install an uninterruptible power supply (UPS):
1 In Windows XP, click Start, then click Control Panel. The Control Panel
window opens. If your Control Panel is in Category View, click
Performance and Maintenance.

- OR -

In Windows 2000, click Start, Settings, then click Control Panel. The
Control Panel window opens.

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Chapter 5: Maintaining Your Computer

2 Click/Double-click the Power Options or Power Management icon. The

Power Options Properties dialog box opens.

3 Click the UPS tab.

4 Click Select. The UPS Selection dialog box opens.

5 Click the manufacturer and model of the UPS device.

6 Click the serial port where the UPS device is attached.

7 Click Finish, then click OK.

Help and For more information about setting up an uninterruptible

Support power supply in Windows XP, click Start, then click Help
and Support.
Type the keyword uninterruptible power supply in the
HelpSpot Search box , then click
the arrow.

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Software 6
Read this chapter to learn how to:
■ Reinstall device drivers
■ Update device drivers
■ Reinstall programs
■ Reinstall Windows

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Chapter 6: Restoring Software

Using the Restoration CDs

Use the Gateway Restoration CDs to reinstall device drivers, your operating
system, and other programs that were preinstalled at the factory.

Important Before you try to fix a problem by reinstalling software from

your Gateway Restoration CDs, make sure that you have
tried these steps first:
■
Use the diagnostics and troubleshooting tools found in
HelpSpot. For more information about diagnostics and
troubleshooting tools in Windows XP, click Start, then
click Help and Support.
Type the keyword troubleshooting in the HelpSpot
Search box , then click the arrow.
■
See the Troubleshooting section of this guide.
If these steps do not resolve the problem, use the Gateway
Restoration CDs to reinstall device drivers or programs.
If reinstalling device drivers or programs does not resolve
the problem, reinstall Windows.

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Reinstalling device drivers

Device drivers are programs that control devices such as the computer display,
CD or DVD drives, and modems. Drivers translate information between
computer devices and programs.

Drivers for your original computer hardware are installed at Gateway. If you
install a new device, you need to install the drivers provided by the device
manufacturer.

You should reinstall device drivers:

■ If directed to do so while troubleshooting

■ If you see a message indicating that there is a problem with a device driver

If you need to reinstall device drivers because you are directed to do so while
troubleshooting or if a message tells you that there is a problem with a device
driver, reinstall the device drivers by following the steps in “Reinstalling device
drivers” on page 95.

If you just reinstalled Windows XP or Windows 2000, the device drivers were
automatically reinstalled.
If you are not comfortable with the procedures covered in this section, seek
help from a more experienced computer user or a computer service technician.

To reinstall device drivers:

1 Insert the red Drivers CD into the CD, DVD, or recordable drive. If the
program starts automatically, go to Step 5.

- OR -

If the program does not start automatically, go to Step 2.

2 Click Start, then click Run. The Run dialog box opens.
3 In the Open text box, type d:\runmenu.exe (where d is the drive letter of
your CD, DVD, or recordable drive).

4 Click OK.

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Chapter 6: Restoring Software

5 If this is the first time you have inserted the red Drivers CD, accept the
End User License Agreement (EULA) by clicking Yes, I accept it, then clicking
Continue. The Gateway Driver and Application Recovery program starts and
the Drivers and Application Recovery tab appears.

6 Select a single device driver to reinstall.

- OR -
Click Automatic Installation, then select multiple device drivers to reinstall.
(Grayed out drivers are not available for Automatic Installation. To select
these drivers, click Manual Installation.)
7 Click Install.

8 Follow any additional on-screen instructions. Depending on the device

driver you are reinstalling, you may only need to restart your computer
to complete the installation. However, if a setup wizard opens when you
restart your computer, follow the on-screen instructions.

Help and For more information about reinstalling device drivers in

Support Windows XP, click Start, then click Help and Support.
Type the keyword drivers in the HelpSpot Search box
, then click the arrow.

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Updating device drivers

The Restoration CDs contain a device driver update utility that works over the
Internet. If you do not have an Internet service provider, the update utility
works by direct-dialing the device driver update service.

To update device drivers:

1 Insert the red Drivers CD into the CD, DVD, or recordable drive. If the
program starts automatically, go to Step 5.

- OR -

If the program does not start automatically, go to Step 2.

2 Click Start, then click Run. The Run dialog box opens.

3 In the Open text box, type d:\runmenu.exe (where d is the drive letter of
the CD, DVD, or recordable drive).

4 Click OK.
5 If this is the first time you have inserted the red Drivers CD, accept the
End User License Agreement (EULA) by clicking Yes, I accept it, then clicking
Continue. The Gateway Driver and Application Recovery program starts and
the Drivers and Application Recovery tab appears.

6 Click the Web Updates tab.

7 Click Check Now. The Connect window opens.

8 Follow the on-screen instructions. Depending on the device driver you are
updating, you may only need to restart your computer to complete the
installation. However, if a setup wizard opens when you restart your
computer, follow the on-screen instructions.

Help and For more information about updating device drivers in

Support Windows XP, click Start, then click Help and Support.
Type the keyword updating drivers in the HelpSpot
Search box , then click the arrow.

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Chapter 6: Restoring Software

Reinstalling programs
If you have problems running a program or if you have reinstalled your
operating system, you can reinstall programs from the yellow Applications CD
and other program CDs. If you are reinstalling programs from other program
CDs, follow the installation instructions on each CD. If you want to reinstall
a program, uninstall the old version first.

To reinstall programs from the Applications CD:

1 If you just reinstalled Windows, go to Step 4. Otherwise, go to the next
step.

2 In Windows XP, click Start, Control Panel, then click

Add or Remove Programs.

- OR -

In Windows 2000, click Start, Settings, Control Panel, then double-click the
Add or Remove Programs icon.

3 In the Currently Installed Programs list, click the program you want to
uninstall, then click Change/Remove and follow the on-screen instructions.

4 Insert the yellow Applications CD into the CD, DVD, or recordable drive.
If the program starts automatically, go to Step 8.

- OR -

If the program does not start automatically, go to Step 5.

5 Click Start, then click Run. The Run dialog box opens.
6 In the Open text box, type d:\runmenu.exe (where d is the drive letter of
your CD, DVD, or recordable drive).

7 Click OK.

8 If this is the first time you have inserted the yellow Applications CD, accept
the End User License Agreement (EULA) by clicking Yes, I accept it, then
clicking Continue. The Gateway Driver and Application Recovery program
starts and the Drivers and Application Recovery tab appears.

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9 Select a single program to reinstall.

- OR -

Click Automatic Installation, then select multiple programs to reinstall.

(Grayed out programs are not available for Automatic Installation. To select
these programs, click Manual Installation.)

10 Click Install.

11 Follow any additional on-screen instructions. Depending on the programs

you are reinstalling, you may only need to restart your computer to
complete the installation. However, if a setup wizard opens when you
restart your computer, follow the on-screen instructions.

Help and For more information about reinstalling programs in

Support Windows XP, click Start, then click Help and Support.
Type the keyword installing programs in the HelpSpot
Search box , then click the arrow.

To reinstall programs from a CD:

1 If you just reinstalled Windows, go to Step 4. Otherwise, go to the next
step.

2 In Windows XP, click Start, Control Panel, then click

Add or Remove Programs.

- OR -

In Windows 2000, click Start, Settings, Control Panel, then double-click the
Add or Remove Programs icon.

3 In the Currently Installed Programs list, click the program you want to
uninstall, then click Change/Remove and follow the on-screen instructions.

4 Insert the program CD into the CD, DVD, or recordable drive.

5 Complete the program reinstallation by following the instructions

included with the program CD.

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Chapter 6: Restoring Software

Reinstalling Windows
If your computer is not working correctly, try the following options to correct
the problem:

■ Troubleshooting. For more information, see “Troubleshooting” on

page 195.
■ Reinstalling device drivers. For more information, see “Reinstalling device
drivers” on page 95.

If the options above do not correct the problem, you can use the Restoration
CDs to reinstall Windows and other software.

The Restoration CDs step you through reinstalling Windows XP or

Windows 2000. If you are reinstalling Windows XP or Windows 2000, the
Restoration CDs automatically reinstall the hardware device drivers and some
programs as well. You can install any remaining programs by using the program
CDs that came with your computer. To reinstall your programs, follow the
instructions in “Reinstalling programs” on page 98.

Important If you are prompted for your Windows product key when
you reinstall Windows, you can find the key on the
Microsoft Certificate of Authenticity label located on the
back or side of your computer case. For more information,
see “Microsoft Certificate of Authenticity” on page 22.

To reinstall Windows XP or Windows 2000, and the device drivers:

Caution Back up your personal files before you use this option.
All files on your computer will be deleted!

1 Insert the red Drivers CD into the CD, DVD, or recordable drive.

2 Restart your computer.

3 Select 2. Boot from CD-ROM.

4 Select a language option.

5 Select 1. Delete all files (Automated Fdisk/Format).

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6 Select 1. Continue deleting all files and restart.

7 When prompted, press any key to continue.

8 Select 2. Boot from CD-ROM.

9 Select a language option.

10 Select 2. Automated installation of Windows (XP or 2000).

11 When prompted, remove the red Drivers CD and insert the blue Operating
System CD into the CD, DVD, or recordable drive, then press any key to
continue.

12 When prompted, accept the License Agreement by pressing Y.

13 Wait while the setup program copies files to your hard drive. When your
computer restarts, do NOT press any key to boot from CD.

14 When prompted, insert the red Drivers CD, then click Continue.

15 When prompted, insert the yellow Applications CD(s), then click Continue.
The Gateway Application Loader automatically installs your drivers and
programs. Your computer restarts several times during this process. Do not
press any keys or buttons during this process unless prompted to do so.

16 When the Gateway Application Loader has finished, click OK.

17 Install additional programs by following the instructions in “To reinstall

programs from the Applications CD:” on page 98.

18 Install other software by following the instructions in “To reinstall

programs from a CD:” on page 99.

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Chapter 6: Restoring Software

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 Adding or
Replacing
Components 7
This chapter provides information about adding or
replacing components in your computer. Read this chapter
to learn how to remove and install:

■ Drives
■ Add-in cards
■ Power supplies
■ System boards
■ Memory
■ Batteries

You must open your computer case to add or replace

components. If you are not comfortable with these
instructions, get help from a more experienced computer
user or computer service technician.

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Chapter 7: Adding or Replacing Components

Selecting a place to work

Work on your computer in an area that:
■ Is clean (avoid dusty areas)
■ Is a low-static environment (avoid carpeted areas)
■ Has a stable surface on which to set your computer
■ Has enough room to place all of your computer parts
■ Is near a grounded outlet so you can test your computer after installation
■ Is near a telephone (in case you need help from Gateway Technical
Support). The telephone must be directly connected to a telephone jack
and cannot be connected to your computer

Gathering the tools you need

Some tools and supplies that you may need to work on your computer are:

■ A flat-head screwdriver
■ A Phillips screwdriver
■ A notebook to take notes
■ Small containers to store various types of screws
■ A grounding wrist strap (available at most electronic stores)

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Preventing static electricity discharge

The components inside your computer are extremely sensitive to static
electricity, also known as electrostatic discharge (ESD).

Warning ESD can permanently damage electrostatic

discharge-sensitive components in your computer. Prevent
ESD damage by following ESD guidelines every time you
open the computer case.

Warning To avoid exposure to dangerous electrical voltages and

moving parts, turn off your computer and unplug the power
cord and modem and network cable before opening the
case.

Before opening the computer case, follow these guidelines:

■ Turn off your computer.

■ Wear a grounding wrist strap (available at most electronics stores) and
attach it to a bare metal part of your computer.

Warning To prevent risk of electric shock, do not insert any object

into the vent holes of the power supply.

■ Touch a bare metal surface on the back of the computer.

■ Unplug the power cord and the modem and network cables.
Before working with computer components, follow these guidelines:

■ Avoid static-causing surfaces such as carpeted floors, plastic, and packing

foam.
■ Remove components from their antistatic bags only when you are ready
to use them. Do not lay components on the outside of antistatic bags
because only the inside of the bags provide electrostatic protection.
■ Always hold expansion cards by their edges or their metal mounting
brackets. Avoid touching the edge connectors and components on the
cards. Never slide expansion cards or components over any surface.

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Chapter 7: Adding or Replacing Components

Identifying your computer case

style
Use the following descriptions to identify the style of your computer case.

Gateway Mid Tower Gateway Micro Tower Gateway 4-bay Small Form Factor

The Gateway Mid Tower The Gateway Micro Tower The Gateway 4-bay Small Form
case has an access door has a removable base. Factor case has a removable
on the front that covers For information on the stand.
the drive bays and other Gateway Micro Tower case, For information on the Gateway
components. see “Gateway Micro Tower 4-bay Small Form Factor case, see
For information on the Case” on page 130. “Gateway 4-bay Small Form Factor
Gateway Mid Tower case, case” on page 157.
see “Gateway Mid Tower
Case” on page 107.

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Gateway Mid Tower Case

The Gateway Mid Tower case provides toolless access to internal components.

Tips & Tricks When cleaning the case, do not use abrasive or solvent
cleaners because they can damage the finish. Use soap
and water or a dilution of 80% water and 20% isopropyl
alcohol. For more information, see “Cleaning your
computer” on page 81.

Opening the case

Warning To avoid exposure to dangerous electrical voltages and

moving parts, turn off your computer, then unplug the
power and modem cords before opening the case.

To open the computer case:

1 Identify your computer case style. For more information, see “Identifying
your computer case style” on page 106.

2 Follow the instructions under “Preventing static electricity discharge” on

page 105.

3 Shut down your computer, then disconnect the power cord and modem,
network, and all peripheral device cables.

4 Drain any residual power from your computer by pressing the power
button.

5 If your case cover has a case cover shipping screw installed on the back
of the case, remove the screw. For information about the location of the
screw, see “Gateway Mid Tower Back” on page 6.

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Chapter 7: Adding or Replacing Components

6 Push in on the cover release handle.

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7 Pull the side panel away from the case.

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Chapter 7: Adding or Replacing Components

Closing the case

To close the computer case:
1 Make sure all of the internal cables are arranged inside the case so they
will not be pinched when you close the case.

2 Align the door tabs into the case notches.

Case notches

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3 Swing the side panel toward the case until the release handle locks.

4 If you removed a case cover shipping screw, replace the screw.

5 Reconnect the cables and power cord.

Adding or replacing a drive

Use these instructions to add or replace 5.25-inch drives, such as CD or DVD
drives, and 3.5-inch drives, such as diskette or hard drives.

To add or replace a CD, DVD, or diskette drive:

1 Identify your computer case style. For more information, see “Identifying
your computer case style” on page 106.

2 Open the case by following the instructions in “Opening the case” on

page 107.

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Chapter 7: Adding or Replacing Components

3 If you are adding a drive, locate an empty drive bay.

- OR -

If you are replacing a drive, disconnect the drive cables, noting their
locations and orientation. (You will reconnect the cables after you install
the new drive.) See the drive documentation for further instructions.

Power
cable

Data
ribbon
cable

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4 If there is a shipping screw installed next to the release lever, remove the
screw, then slide the release lever toward the rear of the case.

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Chapter 7: Adding or Replacing Components

5 If you are replacing a drive, slide the old drive forward and out of the drive
bay.

- OR -

If you are adding a new drive, slide the drive bay cover forward and out
of the drive bay.

6 If you are replacing a drive, set any jumpers on the new drive to match
the old drive. See the drive documentation for further instructions.

7 Slide the new drive into the drive bay until it settles into the indentation
and is flush with the front of the computer case, then slide the release lever
toward the front of the case.

8 Reconnect the drive cables using your notes from Step 3. The red-striped
edge of the data ribbon cable indicates Pin 1 and corresponds with Pin 1
on the drive (typically on the side closest to the power supply connection).
See the drive documentation for further instructions.

9 Close the case by following the instructions in “Closing the case” on

page 110.

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To replace a hard drive:

1 Identify your computer case style. For more information, see “Identifying
your computer case style” on page 106.

2 Open the case by following the instructions in “Opening the case” on

page 107.

3 Disconnect the drive cables, noting their locations and orientation. (You
will reconnect the cables after you install the new drive.) See the drive
documentation for further instructions.

Data ribbon Power cable

cable

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Chapter 7: Adding or Replacing Components

4 Slide the release lever toward the open side of the case.

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5 Slide the drive out of the drive bay.

6 Set any jumpers on the new drive to match the old drive. See the drive
documentation for further instructions.

7 Slide the new drive in, then slide the release lever toward the inside of the
case.

8 Reconnect the drive cables using your notes from Step 3. The red-striped
edge of the data ribbon cable indicates Pin 1 and corresponds with Pin 1
on the drive (typically on the side closest to the power supply connection).
See the drive documentation for further instructions.

9 Close the case by following the instructions in “Closing the case” on

page 110.

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Chapter 7: Adding or Replacing Components

Adding or replacing add-in cards

An add-in card is a card used in the computer to add functionality to the system.
Use the following instructions to replace, add, or reseat an add-in card.

To replace, add, or reseat an add-in card:

1 Identify your computer case style. For more information, see “Identifying
your computer case style” on page 106.

2 Open the case by following the instructions in “Opening the case” on

page 107.

3 For more stability, place your computer on its side. To avoid scratching
the case, place it on a towel or other non-abrasive surface.

Retention thumbscrew

4 Disconnect any cables that are attached to the card, noting their locations
and orientation. (You will reconnect the cables after you install the new
card.) See the add-in card documentation for further instructions.

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5 Remove the retention thumbscrew that secures the card retention cover
to the case, then flip the add-in card retention cover open.

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Chapter 7: Adding or Replacing Components

6 If you are replacing an add-in card, remove the old add-in card. You can
slightly seesaw the card end-to-end to loosen the card, but do not bend
the card sideways.

Warning Do not touch the contacts on the bottom part of the add-in
card. Touching the contacts can cause electrostatic
damage to the card.

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7 Install the new card into the add-in slot.

You can slightly seesaw the card end-to-end to help insert the card, but
do not bend the card sideways.

8 Push the add-in card retention cover inward, then secure the add-in card
retention cover with the retention thumbscrew.

9 If you disconnected any cables, reconnect the add-in card cables using your
notes from Step 4. See the add-in card documentation for further
instructions.
10 Close the case by following the instructions in “Closing the case” on
page 110.

11 See the documentation that came with the add-in card for any special
software installation instructions.

Replacing the power supply

To replace the power supply:
1 Identify your computer case style. For more information, see “Identifying
your computer case style” on page 106.

2 Open the case by following the instructions in “Opening the case” on

page 107.

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3 For more stability, place your computer on its side. To avoid scratching
the case, place it on a towel or other non-abrasive surface.

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4 Disconnect the power supply cables from all components (such as, hard
drives, CD/DVD/recordable drives, and the system board), noting their
locations and orientation. (You will reconnect the cables after you install
the new power supply.)

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Chapter 7: Adding or Replacing Components

5 Flip the power supply retention clip out.

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6 Slide the power supply toward the front of the case, then up.

7 Install the new power supply into the case, then flip the power supply
retention clip in until it locks into place.

8 Reconnect the power supply cables using your notes from Step 4. See the
power supply documentation for further instructions.

9 Close the case by following the instructions in “Closing the case” on

page 110.

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Replacing the system board

To replace the system board:
1 Identify your computer case style. For more information, see “Identifying
your computer case style” on page 106.

2 Open the case by following the instructions in “Opening the case” on

page 107.

3 For more stability, place your computer on its side. To avoid scratching
the case, place it on a towel or other non-abrasive surface.

4 Remove all of the add-in cards by following the instructions in “Adding

or replacing add-in cards” on page 118.

5 Disconnect the power and data cables from the system board, noting their
locations and orientation. (You will reconnect the cables after you install
the new board.)

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6 Remove the thumbscrew using a screwdriver, coin, or your fingers.

Thumbscrew
(approximate location)

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7 Slide the system board toward the front of the case, then up and out of
the case. The system board standoffs slide out of the keyhole slots.

Standoff

Keyhole slot

8 Slide the new system board into the keyhole slots and lock it into place
with the thumbscrew.

Important The new system board must have special standoffs

(pem studs) mounted on the bottom of the board. If
necessary, use the standoffs from the original system
board.

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9 Reconnect the power and data cables using your notes from Step 5. See
the system board documentation for further instructions.

10 Reinstall the add-in cards by following the instructions in “Adding or

replacing add-in cards” on page 118.

11 Close the case by following the instructions in “Closing the case” on

page 110.

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Chapter 7: Adding or Replacing Components

Gateway Micro Tower Case

The Gateway Micro Tower case provides toolless access to internal components.

Tips & Tricks When cleaning the case, do not use abrasive or solvent
cleaners because they can damage the finish. Use soap
and water or a dilution of 80% water and 20% isopropyl
alcohol. For more information, see “Cleaning your
computer” on page 81.

Opening the case

Warning To avoid exposure to dangerous electrical voltages and
moving parts, turn off your computer, then unplug the
power and modem cords before opening the case.

To open the Gateway Micro Tower case:

1 Identify your computer case style. For more information, see “Identifying
your computer case style” on page 106.

2 Follow the instructions under “Preventing static electricity discharge” on

page 105.

3 Shut down your computer, then disconnect the power cord and modem,
network, and all peripheral device cables.

4 Drain any residual power from your computer by pressing the power
button.

5 If your case cover has a case cover shipping screw installed on the back
of the case, remove the screw. For information about the location of the
screw, see “Gateway Micro Tower Back” on page 12.

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6 If your computer is standing in the base, lift up on the front of the

computer case, then pull the case forward and off the base.

7 For more stability, place your computer on its side with the rubber feet
resting on your workspace.

8 Push in on the cover release handle.

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9 Lift the side panel up.

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10 Lift the side panel away from the case.

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Closing the case

To close the Gateway Micro Tower case:
1 Make sure all of the internal cables are arranged inside the case so they
will not be pinched when you close the case.

2 Align the door tabs into the case notches.

Case notches

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3 Swing the side panel toward the case until the release handle locks.

4 If you removed the case cover shipping screw, replace the screw.

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5 If you removed the computer case from the base, install the case back onto
the base by first lowering the case onto the base, then pushing the case
back into the base.

6 Reconnect the cables and power cord.

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Replacing a drive
Use these instructions to replace 5.25-inch drives, such as CD or DVD drives,
and 3.5-inch drives, such as diskette or hard drives.

To replace a CD, DVD, or diskette drive:

1 Identify your computer case style. For more information, see “Identifying
your computer case style” on page 106.

2 Open the case by following the instructions in “Opening the case” on

page 130.

3 Remove the front bezel by pushing in on the bezel release tab.

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4 While pushing in on the bezel release tab (see Step 3), pull the right side
of the bezel forward until the bezel release tab unlocks from the case, then
swing the front bezel outward and to the left until the left-side bezel tab
unhooks from the slot in the computer case.

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5 Disconnect the drive cables, noting their locations and orientation. (You
will reconnect the cables after you install the new drive.) See the drive
documentation for further instructions.

Power
cable
Data
ribbon
cable

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Chapter 7: Adding or Replacing Components

6 Slide the release lever toward the rear of the case.

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7 Slide the old drive forward and out of the drive bay.

8 Set any jumpers on the new drive to match the old drive. See the drive
documentation for further instructions.

9 Slide the new drive into the drive bay until it settles into the indentation,
then slide the release lever toward the front of the case.

10 Reconnect the drive cables using your notes from Step 5. The red-striped
edge of the data ribbon cable indicates Pin 1 and corresponds with Pin 1
on the drive (typically on the side farthest from the power supply
connection). See the drive documentation for further instructions.

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Chapter 7: Adding or Replacing Components

11 Insert the left-side bezel tab into the slot on the left side of the computer
case, then swing the right side of the bezel in, towards the case, until the
right-side bezel release tab locks into place.

12 Close the case by following the instructions in “Closing the case” on

page 134.

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To replace a hard drive:

1 Identify your computer case style. For more information, see “Identifying
your computer case style” on page 106.

2 Open the case by following the instructions in “Opening the case” on

page 130.

3 Disconnect the drive cables, noting their locations and orientation. (You
will reconnect the cables after you install the new drive.) See the drive
documentation for further instructions.

Power cable

Data ribbon cable

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4 Slide the release lever back toward the rear of the case.

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5 Pivot the drive, then lift the drive out of the drive bay.

6 Set any jumpers on the new drive to match the old drive. See the drive
documentation for further instructions.

7 Insert the edge of the new hard drive into the drive bay, pivot the new
drive into the bay, then slide the release lever toward the front of the case.

8 Reconnect the drive cables using your notes from Step 3. The red-striped
edge of the data ribbon cable indicates Pin 1 and corresponds with Pin 1
on the drive (typically on the side farthest from the power supply
connection). See the drive documentation for further instructions.

9 Close the case by following the instructions in “Closing the case” on

page 134.

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Chapter 7: Adding or Replacing Components

Adding or replacing add-in cards

An add-in card is a card used in the computer to add functionality to the system.
Use the following instructions to replace, add, or reseat an add-in card.

To replace, add, or reseat an add-in card:

1 Identify your computer case style. For more information, see “Identifying
your computer case style” on page 106.

2 Open the case by following the instructions in “Opening the case” on

page 130.

3 Disconnect any cables that are attached to the card, noting their locations
and orientation. (You will reconnect the cables after you install the new
card.) See the add-in card documentation for further instructions.

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4 Remove the retention thumbscrew that secures the card retention cover
to the case.

Retention thumbscrew

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5 Swing the add-in card retention cover open.

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6 If you are replacing an add-in card, remove the old add-in card. You can
slightly seesaw the card end-to-end to loosen the card, but do not bend
the card sideways.

Warning Do not touch the contacts on the bottom part of the add-in
card. Touching the contacts can cause electrostatic
damage to the card.

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Chapter 7: Adding or Replacing Components

7 Install the new card into the add-in slot.

You can slightly seesaw the card end-to-end to help insert the card, but
do not bend the card sideways.

8 Push the add-in card retention cover inward, then secure the add-in card
retention cover with the retention thumb-screw.

9 If you disconnected any cables, reconnect the add-in card cables using your
notes from Step 3. See the add-in card documentation for further
instructions.
10 Close the case by following the instructions in “Closing the case” on
page 134.

11 See the documentation that came with the card for any special software
installation instructions.

Replacing the power supply

To replace a power supply:
1 Identify your computer case style. For more information, see “Identifying
your computer case style” on page 106.

2 Open the case by following the instructions in “Opening the case” on

page 130.

3 Disconnect the power supply cables from all components (such as, hard
drives, CD/DVD/recordable drives, and the system board), noting their
locations and orientation. (You will reconnect the cables after you install
the new power supply.)

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4 Rotate the power supply retention clip away from the power supply.

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Chapter 7: Adding or Replacing Components

5 Slide the power supply toward the front of the case, then up.

6 Install the new power supply into the case, then rotate the power supply
retention clip toward the power supply.

7 Reconnect the power supply cables using your notes from Step 3. See the
power supply documentation for further instructions.

8 Close the case by following the instructions in “Closing the case” on

page 134.

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Replacing the system board

To replace the system board:
1 Identify your computer case style. For more information, see “Identifying
your computer case style” on page 106.

2 Open the case by following the instructions in “Opening the case” on

page 130.

3 Remove all of the add-in cards by following the instructions in “Adding

or replacing add-in cards” on page 146.

4 Disconnect the power and data cables from the system board, noting their
locations and orientation. (You will reconnect the cables after you install
the new board.)

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5 Remove the thumbscrew using a screwdriver, coin, or your fingers.

Thumbscrew
(approximate location)

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6 Slide the system board toward the front of the case, then up and out of
the case. The system board standoffs slide out of the keyhole slots.

Standoff

Keyhole slot

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Chapter 7: Adding or Replacing Components

7 Slide the new system board into the keyhole slots and lock it into place
with the thumbscrew.

Important The new system board must have special standoffs

(pem studs) mounted on the bottom of the board. If
necessary, use the standoffs from the original system
board.

8 Reconnect the power and data cables using your notes from Step 4. See
the system board documentation for further instructions.

9 Reinstall the add-in cards by following the instructions in “Adding or

replacing add-in cards” on page 146.

10 Close the case by following the instructions in “Closing the case” on

page 134.

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Gateway 4-bay Small Form Factor

case
The Gateway Micro Tower case provides toolless access to internal components.

Tips & Tricks When cleaning the case, do not use abrasive or solvent
cleaners because they can damage the finish. Use soap
and water or a dilution of 80% water and 20% isopropyl
alcohol. For more information, see “Cleaning your
computer” on page 81.

Opening the case

Warning To avoid exposure to dangerous electrical voltages and
moving parts, turn off your computer, then unplug the
power and modem cords before opening the case.

To open the Gateway 4-bay Small Form Factor case:

1 Identify your computer case style. For more information, see “Identifying
your computer case style” on page 106.

2 Follow the instructions under “Preventing static electricity discharge” on

page 105.

3 Shut down your computer, then disconnect the power cord and modem,
network, and all peripheral device cables.

4 Drain any residual power from your computer by pressing the power
button.

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Chapter 7: Adding or Replacing Components

5 If your computer is standing in the base, lift your computer and pull the
base away from the computer.

6 Place your computer on its side with the rubber feet resting on your
workspace.

7 If your case cover has a case cover shipping screw installed on the back
of the case, remove the screw. For information about the location of the
screw, see “Gateway 4-bay Small Form Factor Back” on page 18.

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8 Brace your thumbs on the rear of the chassis then pull the case cover
towards you.

9 Lift the case cover away from the chassis.

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Closing the case

To close the Gateway 4-bay Small Form Factor case:
1 Make sure all of the internal cables are arranged inside the case so they
will not be pinched when you close the case.

2 Lower the case cover onto the chassis.

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3 Slide the case cover toward the front of the chassis.

4 If you removed a case cover shipping screw, replace the screw.

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5 If you removed the computer case from the base, reinstall the base.

6 Reconnect the cables and power cord.

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Adding or replacing a drive

This section contains instructions for adding or replacing:

■ Existing 5.25-inch drives, such as CD or DVD drives, and 3.5-inch drives,

such as diskette drives.
■ New 3.5-inch drives, such as Zip™ drives.
■ Existing 5.25-inch hard drives.

To replace an existing CD, DVD, or diskette drive:

1 Identify your computer case style. For more information, see “Identifying
your computer case style” on page 106.

2 Open the case by following the instructions in “Opening the case” on

page 157.

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Chapter 7: Adding or Replacing Components

3 Disconnect the drive cables, noting their locations and orientation. (You
will reconnect the cables after you install the new drive.) See the drive
documentation for further instructions.

Data
ribbon
cable Power
cable

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4 If there is a shipping screw next to the lever, remove the screw, slide the
release lever toward the front of the case, then remove the drive.

5 Set any jumpers on the new drive to match the old drive. See the drive
documentation for further instructions.

6 Slide the new drive into the drive bay until it settles into the indentation,
then slide the release lever toward the back of the case.

7 If you removed a shipping screw, reinstall the screw.

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8 Reconnect the drive cables using your notes from Step 3. The red-striped
edge of the data ribbon cable indicates Pin 1 and corresponds with Pin 1
on the drive (typically on the side farthest from the power supply
connection). See the drive documentation for further instructions.

9 Close the case by following the instructions in “Closing the case” on

page 160.

To add or replace a 3.5-inch drive in the expansion bay:

1 Identify your computer case style. For more information, see “Identifying
your computer case style” on page 106.

2 Open the case by following the instructions in “Opening the case” on

page 157.

3 Pull up on the three bezel release tabs.

Bezel release tabs

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4 While pulling up on the three bezel release tabs (see Step 3), pull the bezel
forward and down until the bottom tabs unhook from their slots.

5 Using your finger or a screwdriver, remove the EMI shield that covers the
3.5-inch expansion bay. Store the shield in a safe place in case you have
to reinstall it.

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Chapter 7: Adding or Replacing Components

6 Configure the new drive by setting any jumpers on the new drive. See the
drive documentation for further instructions.

7 Slide the release lever toward the front of the case.

8 Slide the new drive into the drive bay until it settles into the indentation,
then slide the release lever toward the back of the case.

9 Connect the drive’s data and power cables. The red-striped edge of the data
ribbon cable indicates Pin 1 and corresponds with Pin 1 on the drive
(typically on the side farthest from the power supply connection). See the
drive documentation for further instructions.

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10 Press in on the four bezel cover release tabs, then remove the bezel cover.
Store the bezel cover in a safe place in case you have to reinstall it.

Bezel release tabs

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Chapter 7: Adding or Replacing Components

11 Insert the three lower bezel tabs into the slots on the bottom of the
computer case.

Slots Bezel tabs

12 Swing the bezel up and towards the front of the case until the three upper
bezel release tabs lock into place

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13 Close the case by following the instructions in “Closing the case” on

page 160.

To replace a hard drive:

1 Identify your computer case style. For more information, see “Identifying
your computer case style” on page 106.

2 Open the case by following the instructions in “Opening the case” on

page 157.

3 Disconnect the drive cables, noting their locations and orientation. (You
will reconnect the cables after you install the new drive.) See the drive
documentation for further instructions.

Data ribbon cable

Power cable

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4 Slide the release lever toward the front of the case.

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5 Pivot the hard drive, then lift the drive out of the drive bay.

6 Set any jumpers on the new drive to match the old drive. See the drive
documentation for further instructions.

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Chapter 7: Adding or Replacing Components

7 Insert the edge of the new hard drive into the drive bay, then pivot the
new drive into the bay.

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8 Slide the release lever toward the back of the case.

9 Reconnect the drive cables using your notes from Step 3. The red-striped
edge of the data ribbon cable indicates Pin 1 and corresponds with Pin 1
on the drive (typically on the side farthest from the power supply
connection). See the drive documentation for further instructions.

10 Close the case by following the instructions in “Closing the case” on

page 160.

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Chapter 7: Adding or Replacing Components

Adding or replacing add-in cards

An add-in card is a card used in the computer to add functionality to the system.
Use the following instructions to replace, add, or reseat an add-in card.

To replace, add, or reseat an add-in card:

1 Identify your computer case style. For more information, see “Identifying
your computer case style” on page 106.

2 Open the case by following the instructions in “Opening the case” on

page 157.

3 Disconnect any cables that are attached to the card, noting their locations
and orientation. (You will reconnect the cables after you install the new
card.) See the add-in card documentation for further instructions.

4 If there is an add-in card retention cover screw, remove the screw, then
swing the add-in card retention cover open.

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5 If you are replacing an add-in card, remove the old add-in card. You can
slightly seesaw the card end-to-end to loosen the card, but do not bend
the card sideways.

Warning Do not touch the contacts on the bottom part of the add-in
card. Touching the contacts can cause electrostatic
damage to the card.

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6 Install the new card into the add-in slot.

You can slightly seesaw the card end-to-end to help insert the card, but
do not bend the card sideways.

7 Push the add-in card retention cover inward. If you removed a screw,
replace it.

8 If you disconnected any cables, reconnect the add-in card cables using your
notes from Step 3. See the add-in card documentation for further
instructions.
9 Close the case by following the instructions in “Closing the case” on
page 160.

10 See the documentation that came with the card for any special software
installation instructions.

Replacing the power supply

To replace a power supply:
1 Identify your computer case style. For more information, see “Identifying
your computer case style” on page 106.

2 Open the case by following the instructions in “Opening the case” on

page 157.

3 Disconnect the power supply cables from all components (such as, hard
drives, CD/DVD/recordable drives, and the system board), noting their
locations and orientation. (You will reconnect the cables after you install
the new power supply.)

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4 Remove the screws from the power supply. The location of your screws may
vary.

Power supply screws

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5 Slide the power supply toward the front of the case, then up.

6 Install the new power supply into the case, then replace the power supply
screws.

7 Reconnect the power supply cables using your notes from Step 3. See the
power supply documentation for further instructions.

8 Close the case by following the instructions in “Closing the case” on

page 160.

Replacing the system board

To replace the system board:
1 Identify your computer case style. For more information, see “Identifying
your computer case style” on page 106.

2 Open the case by following the instructions in “Opening the case” on

page 157.

3 Remove all of the add-in cards by following the instructions in “Adding

or replacing add-in cards” on page 176.

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4 Disconnect the power and data cables from the system board, noting their
locations and orientation. (You will reconnect the cables after you install
the new board.)

5 Remove the thumbscrew using a screwdriver, coin, or your fingers.

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6 Slide the system board toward the front of the case, then up and out of
the case. The system board standoffs slide out of the keyhole slots.

Standoff

Keyhole slot

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7 Slide the new system board into the keyhole slots and lock it into place
with the thumbscrew.

Important The new system board must have special standoffs

(pem studs) mounted on the bottom of the board. If
necessary, use the standoffs from the original system
board.

8 Reconnect the power and data cables using your notes from Step 4. See
the system board documentation for further instructions.

9 Reinstall the add-in cards by following the instructions in “Adding or

replacing add-in cards” on page 176.

10 Close the case by following the instructions in “Closing the case” on

page 160.

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Adding or replacing memory

When you upgrade your computer memory, make sure that you install the
correct type of memory module for your computer. Your computer uses DIMM
memory.

The following illustration shows the location of the memory modules for the
Gateway Mid Tower case.

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The following illustration shows the location of the memory modules for the
Gateway Micro Tower and 4-bay Small Form Factor cases.

To add or replace DIMM memory:

1 Identify your computer case style. For more information, see “Identifying
your computer case style” on page 106.

2 Open the case by following the instructions for your case style. Make sure
that you remove all external cables and the power cord.

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3 Find the memory module banks on your system board.

4 If you are removing a DIMM from the memory module bank, gently pull
the plastic tabs away from the sides of the memory module and remove it.

- OR -

If you are adding a DIMM to an empty memory module bank, gently pull
the plastic tabs away from the sides of the memory module bank.

5 Align the notches on the new DIMM with the notches on the memory
module bank and press firmly into the bank. The tabs on the sides of the
memory module should secure the memory module automatically. When
the module is secure, you hear a click.

6 Close the case by following the instructions for your case style.

7 Turn on your computer. Windows starts and the Windows desktop appears.

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8 In Windows XP, click Start, Control Panel, then click Performance and
Maintenance (if in Category view). Click/Double-click System. The amount
of memory in your computer is shown at the bottom of the
System Properties window in the General tab.

- OR -

In Windows 2000, right-click the My Computer icon, then click Properties.

The amount of memory in your computer is shown at the bottom of the
System Properties window in the General tab.

Replacing the system battery

If your computer clock does not keep time or the settings in the BIOS Setup
utility are not saved when you turn off your computer, replace the system
battery. Use a battery of the same size and voltage as the original battery that
was in your computer.

Warning Danger of explosion if battery is incorrectly replaced.

Replace only with the same or equivalent type
recommended by the manufacturer. Dispose of used
batteries following the manufacturer’s instructions.

To replace the battery:

1 Open the BIOS Setup utility by following the instructions in “Opening the
BIOS Setup utility” on page 190.

2 Write down all the values in the menus and submenus, then exit from the
utility.

3 Open the case by following the instructions for your case style.

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4 Locate the old battery on the system board and note its orientation. You
will need to install the new battery the same way. For information on the
location of the battery, see “Reference Data” on page 225.

5 While pushing down on the battery release tab, place the edge of a small
flat-head screwdriver under the battery and lift the battery up until it pops
out of the socket.

6 Make sure that the positive (+) side of the battery is facing up, then press
the new battery into the socket until it snaps into place.

7 Close the case by following the instructions for your case style.

8 Turn on your computer.

9 Open the BIOS Setup utility by following the instructions in “Opening the
BIOS Setup utility” on page 190.

10 In the BIOS Setup utility, restore any settings that you wrote down in
Step 2.

11 Save all your settings and exit the BIOS Setup utility.

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Setup Utility 8
This chapter provides information about the BIOS Setup
utility. Read this chapter to learn how to:

■ Open the BIOS Setup utility

■ Update the BIOS
■ Set the BIOS configuration jumper

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Opening the BIOS Setup utility

The BIOS Setup utility stores the basic settings for your computer. These settings
include basic system hardware configuration, system resource settings, and
password security. These settings are stored and saved even when the power is
off.

Caution The options in the BIOS Setup utility have been set at the
factory for optimal performance. Changes to these
settings will affect the performance of your computer.
Before changing any settings, write them down in case
you need to restore them later.

To open BIOS Setup utility:

1 Restart your computer.

2 While your computer is restarting, press and hold the F1 key. The main
menu of the BIOS Setup utility opens.

Important Your computer starts very quickly. If your monitor requires

time to warm up, you may not see the messages. If you
are having problems, you may need to wait for the monitor
to warm up, then restart your computer. If you are trying
to enter the BIOS Setup utility, press F1 before the monitor
warms up.

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The following illustration shows the main menu screen of a typical BIOS Setup
utility. Your BIOS Setup utility may vary from the illustration below.

BIOS Setup Utility

Main Advanced Security Power Boot Exit

Item Specific Help

BIOS Version RG84510A.15A.0009.P03 Select the display

language for the BIOS.
Processor Type Intel (R) Celeron (R)
Processor Speed 2.4 GHz
System Bus Speed 400 MHz
System Memory Speed 266 MHz

Cache RAM 512 KB

Total Memory 127 MB

Memory Bank 0 128 MB (DDR266)
Memory Bank 1 Not Installed ←→ Select Menu
↑↓ Select Item
Language: [English] Tab Select Field
Memory Configuration: [Non-ECC] Enter Select >Sub-Menu
F9 Setup Defaults
System Time: [11:09:31] F10 Save and Exit
System Date: [06/07/2002] ESC Exit

Use the descriptions and the navigation keys displayed in the Item Specific Help
area of the BIOS Setup utility screen to move through the BIOS menus and make
selections. If available, press F1 to get more help about options.

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Updating the BIOS

If you need a new version of the BIOS, you can download the BIOS update from
the technical support area on the Gateway Web site (support.gateway.com) and
install the new version from a diskette.
To update the BIOS you need to perform the following tasks in sequence:

1 Write down any custom BIOS settings.

2 Create a bootable diskette.

3 Create the BIOS update diskette.

4 Update the BIOS.

5 Reconfigure any custom BIOS settings.

Follow the detailed instructions for updating the BIOS that are included in the
self-extracting file that you can download from the technical support area of
Gateway’s Web site.

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Setting the BIOS configuration

jumper
The system board has a configuration jumper related to the BIOS. Place a jumper
on specific pins to clear passwords or recover the BIOS. For more information
on the location and use of the configuration jumper, see “BIOS configuration
jumper settings” on page 232.

Warning Moving a jumper while the power is on can damage your

computer. Always turn off your computer and unplug the
power cord and modem cable from your computer before
changing jumper settings.

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Troubleshooting 9
This chapter provides some solutions to common computer
problems. Read this chapter to learn how to:

■ Troubleshoot typical hardware and software problems

■ Get telephone support
■ Use automated troubleshooting systems
■ Get tutoring and training

If the suggestions in this chapter do not correct the problem,

see “Getting Help” on page 35, for more information about
how to get help.

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Safety guidelines
While troubleshooting your computer, follow these safety guidelines:
■ Never remove your computer case cover while your computer is turned
on and while the modem cable and the power cord are connected.
■ Do not attempt to open the monitor case. To do so is extremely dangerous.
Even if the power is disconnected, energy stored in the monitor
components can be dangerous. Also, opening the monitor voids the
warranty.
■ Make sure that you are correctly grounded before opening your computer
case. For more information about preventing damage from static electricity,
see “Preventing static electricity discharge” on page 105.

Warning Do not try to troubleshoot your problem if power cords or

plugs are damaged, if your computer was dropped, or if
the case was damaged. Instead, unplug your computer
and contact a qualified computer technician.

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 First steps

First steps
Try these things first before going to the following sections:
■ Make sure that the power cable is connected to your computer and an
AC outlet and that the AC outlet is supplying power.
■ If you use a surge protector, make sure that it is turned on.
■ If a peripheral device (such as the keyboard or mouse) does not work, make
sure that all connections are secure.
■ If you added or removed computer components before the problem started,
review the procedures you performed and make sure that you followed
each instruction.
■ Make sure that your hard drive is not full.
■ If an error message appears on the screen, write down the exact message.
The message may help Gateway Technical Support in diagnosing and fixing
the problem.
■ If an error occurs in a program, see the program’s printed documentation
or the online help.

Help and For more information about troubleshooting in

Support Windows XP, click Start, then click Help and Support.
Type the keyword troubleshooting in the HelpSpot
Search box , then click the arrow.

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Software support tools

Your system may include the following support tool to help you diagnose and
fix problems:

■ PC Doctor is a comprehensive hardware diagnostic and system information

tool that can test your computer and determine its configuration.
PC Doctor provides 85 professional diagnostic tests directly from your
computer.

This support tool is available from HelpSpot or by clicking Start, All Programs,
then clicking Gateway Utilities.

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Troubleshooting
Add-in cards
The computer does not recognize an add-in card
■ Shut down and restart your computer.
■ Make sure that you have installed the required software. For more
information, see the documentation that came with your add-in card.
■ Reseat the card. For more information, see the replacing add-in cards
section for your case in “Adding or Replacing Components” on page 103.

CD, DVD, or recordable drives

The computer does not recognize a disc or the CD, DVD, or recordable
drive
■ Make sure that the disc label is facing up or left, then try again.
■ Try a different disc. Occasionally discs are flawed or become scratched and
cannot be read by the CD or DVD drive.
■ If you are trying to play a DVD, make sure that you have a DVD drive. To
identify your drive type, see “Identifying drive types” on page 46.
■ Some music CDs have copy protection software. You may not be able to
play these CDs on your computer.
■ Your computer may be experiencing some temporary memory problems.
Shut down and restart your computer.
■ Clean the disc. For more information, see “Cleaning CDs and DVDs” on
page 201.
■ Restart your computer, then enter the BIOS Setup utility by pressing and
holding F1 while your computer restarts. Make sure that the IDE controllers
are enabled. For more information on using the BIOS Setup utility, see
“Using the BIOS Setup Utility” on page 189.
■ Make sure that the drive is configured correctly by following the
instructions in the drive documentation.
■ Open your computer case and make sure that the cables are connected
correctly to the CD or DVD drive and the IDE connector on the system
board.

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■ If you have a SCSI device in your system, check the cable connected to
the SCSI card. If the CD or DVD drive is the last drive on the cable (the
drive farthest from the card), make sure that the CD or DVD drive is
terminated. For more information about SCSI device configurations, see
the drive documentation or download the documentation from the
Gateway Web site.
■ Reinstall the device driver. For more information, see “Reinstalling device
drivers” on page 95.

Audio CD does not produce sound

■ Make sure that the disc label is facing up or left, then try again.
■ Make sure that the volume controls are turned up.
■ Make sure that the mute controls are turned off.
■ Make sure that the speaker cables are connected correctly and securely.
■ Some music CDs have copy protection software. You may not be able to
play these CDs on your computer.
■ Shut down and restart your computer.
■ Clean the disc. For more information, see “Cleaning CDs and DVDs” on
page 201.
■ Reinstall the audio device drivers. For more information, see “Reinstalling
device drivers” on page 95.

A DVD movie will not play

■ Make sure that you have a DVD drive. To identify your drive type, see
“Identifying drive types” on page 46.
■ Make sure that the disc label is facing up or left, then try again.
■ Try a different disc. Occasionally discs are flawed or become scratched and
cannot be read by the DVD drive.
■ Shut down and restart your computer.
■ Clean the disc. For more information, see “Cleaning CDs and DVDs” on
page 201.
■ Reinstall the DVD player program. For more information, see “Reinstalling
programs” on page 98.
■ Reinstall the device driver. For more information, see “Reinstalling device
drivers” on page 95.

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■ DVDs and DVD drives contain regional codes that help control DVD title
exports and help reduce illegal disc distribution. To be able to play a DVD,
the disc’s regional code and your DVD drive’s regional code must match.
The regional code on your DVD drive is determined by your computer’s
delivery address. The regional code for the United States and Canada is 1.
The regional code for Mexico is 2. Your DVD drive’s regional code must
match the regional code for the disc. The regional code for the disc is on
the disc, disc documentation, or disc packaging.

If the DVD movie does not play, the disc’s regional code and your DVD
drive’s regional code may not match.

Cleaning CDs and DVDs

Clean discs by wiping from the center to the edge, not around in a circle, using
a product, such as a soft cloth, made especially for cleaning CDs and DVDs.

Computer
The computer will not start
■ Make sure that the power cord is connected to an AC power source and
your computer is turned on.
■ Open the computer case and make sure that the power supply cable is
connected correctly to the system board.
■ Open the computer case and make sure that the power button cable is
connected correctly to the system board.

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Diskette drive
The diskette drive is not recognized
■ Shut down and restart your computer.
■ Open the computer case and make sure that the cables are connected
correctly to the diskette drive and the system board. The red-striped edge
of the data ribbon cable indicates Pin 1 and corresponds with Pin 1 on the
diskette drive (typically on the side farthest from the power supply
connection). If necessary, reverse one end of the cable so the red-striped
edge of the data ribbon cable faces Pin 1 on the diskette drive. Make sure
that the pins are not bent or misaligned. For more information, see the
replacing a drive section for your computer case in “Adding or Replacing
Components” on page 103.

You cannot save a file to diskette or you see the message “disk is full
or write-protected”
■ Make sure that the write-protection tab on the upper-right corner of the
diskette is down (unprotected).
■ Delete unnecessary files on the diskette and try again.
■ Make sure that the diskette you are using is IBM-compatible.
■ Try a different diskette. Occasionally diskettes are flawed and cannot be
read by the diskette drive.
■ Run Error-checking on the diskette. For more information, see “Checking
the hard drive for errors” on page 75. If errors are detected and corrected,
try using the diskette again.

You see a “Access Denied” or “Write protect” error message

■ Move the write-protection tab in the upper-right corner of the diskette
down (unprotected).
■ The diskette may be full. Delete unnecessary files on the diskette and try
again.
■ Not all diskettes are IBM-compatible. Make sure that the diskette you are
using is IBM-compatible.
■ Try a different diskette. Occasionally diskettes are flawed and cannot be
read by the diskette drive.

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You see a “Disk is full” error message

■ Delete unnecessary files on the diskette.
■ Try a different diskette. Occasionally diskettes are flawed and cannot be
read by the diskette drive.
■ Run Error checking on the diskette. For more information, see “Checking
the hard drive for errors” on page 75. If errors are detected and corrected,
try using the diskette again.

You see a “Non-system disk” or “Disk error” error message

■ Eject the diskette from the diskette drive, then press ENTER.
■ Make sure that the diskette you are using is IBM-compatible.

The diskette drive LED is lit continuously

■ Remove the diskette from the drive. If the light stays on, try restarting your
computer.
■ Open the computer case and make sure that the cables are connected
correctly to the diskette drive and the system board. The red-striped edge
of the data ribbon cable indicates Pin 1 and corresponds with Pin 1 on the
diskette drive (typically on the side farthest from the power supply
connection). If necessary, reverse one end of the cable so the red-striped
edge of the data ribbon cable faces Pin 1 on the diskette drive. Make sure
that the pins are not bent or misaligned. For more information, see the
replacing a drive section for your computer case in “Adding or Replacing
Components” on page 103.

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File management
A file was accidentally deleted
If the file was deleted at a DOS prompt or in Windows while holding down
the SHIFT key, the file cannot be restored.

To restore files that were deleted in Windows:

1 Double-click the Recycle Bin icon.

2 Right-click the file you want to restore, then click Restore. The file
is restored to the place where it was originally deleted from.
If the Recycle Bin was emptied before you tried to restore a file, the
file cannot be restored.

Help and For more information about restoring deleted files in

Support Windows XP, click Start, then click Help and Support.
Type the keyword System Restore in the HelpSpot Search
box , then click the arrow.

Hard drive
You see an “Insufficient disk space” error message
■ Delete unnecessary files from the hard drive using Disk Cleanup. For more
information, see “Using Disk Cleanup” on page 74.
■ Empty the Recycle Bin by right-clicking the Recycle Bin icon, then clicking
Empty Recycle Bin.

■ Save your files to a diskette or another drive. If the hard drive is full, copy
any files not regularly used to diskettes or other backup media, then delete
them from the hard drive.

Help and For more information about file management in

Support Windows XP, click Start, then click Help and Support.
Type the keyword file management in the HelpSpot
Search box , then click the arrow.

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You see a “Data error” message

■ This may be the result of a defective area on the hard drive. To fix hard
drive problems, run the Error checking program. For more information,
see “Checking the hard drive for errors” on page 75.

The hard drive cannot be accessed, or you see a “General failure

reading drive C” error message
■ If a diskette is in the diskette drive, eject it and restart your computer.
■ Try restarting your computer by pressing CTRL+ALT+DEL.
■ Open the computer case and make sure that the cables are connected
correctly to the hard drive and the system board. For more information
about connecting the hard drive cables, see the replacing a drive section
for your computer case in “Adding or Replacing Components” on
page 103.
■ If your computer has been subjected to static electricity or physical shock,
you may need to reinstall the operating system.

You see a “Non-system disk” or “disk error” error message

■ Eject the diskette from the diskette drive, then press ENTER.

The computer does not recognize an IDE drive

■ Make sure that the IDE connectors are enabled in the BIOS Setup utility.
To enter the BIOS Setup utility, restart your computer, then press and hold
F1 while your computer restarts.
■ Reinstall the device driver. For more information, see “Reinstalling device
drivers” on page 95.
■ Open the computer case and make sure that the IDE cable is connected
to the system board IDE connector and the hard drive connector. For more
information, see the replacing a drive section for your computer case in
“Adding or Replacing Components” on page 103.

The computer does not recognize a SCSI drive

■ Reinstall the device driver. For more information, see “Reinstalling device
drivers” on page 95.
■ Open the computer case and reseat the drive controller. Also make sure
that the controller and power cables are connected to the drive. For more
information, see the replacing a drive section for your computer case in
“Adding or Replacing Components” on page 103.

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■ Make sure that the last device on the SCSI cable is terminated correctly.
For more information about SCSI device configurations, see the hard drive
documentation or download the documentation from the Gateway Web
site.
■ Change the drive’s SCSI address to one that is not being used by your
computer. For more information about SCSI device configurations, see your
drive documentation.

Internet
You cannot connect to the Internet
■ Make sure that your computer is connected to the telephone line and that
the telephone line has a dial tone. Use the setup poster to make sure that
the connections have been made correctly.
■ Make sure that no one else is using the telephone line.
■ If you have the call waiting feature on your telephone line, make sure that
it is disabled.
■ Make sure that your account with your Internet service provider (ISP) is
set up correctly. Contact your ISP technical support for help.
■ Make sure that you do not have a problem with your modem. For more
information, see “Modem” on page 208.

Help and For more information about troubleshooting Internet

Support connections in Windows XP, click Start, then click Help
and Support.
Type the keyword troubleshooting connections in the
HelpSpot Search box , then click
the arrow.

You see an “Unable to locate host” message and are unable to browse
the Internet
This problem can occur when you have typed a URL (Web address) incorrectly,
you have lost your Internet connection, or your ISP is having technical
difficulties.

Double-check the URL or try a different URL. If the error message still appears,
disconnect from the ISP connection and close your browser, then reconnect
and open the browser. If you still get the error, your ISP may be having technical
difficulties.

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Connecting to a Web site takes too long

Many factors can affect Internet performance:

■ The condition of the telephone lines in your location or at your local

telephone service
■ The condition of the Internet computers to which you connect and
the number of users accessing those computers
■ The complexity of graphics and multimedia on Web pages
■ Having multiple Web browsers open, performing multiple downloads, and
having multiple programs open on your computer

People are sending you e-mail messages, but you have not received
any mail
■ Click the receive button in your e-mail program.
■ Make sure that your account with your Internet service provider (ISP) is
set up correctly. Contact your ISP for technical support.

Keyboard
The keyboard does not work
■ Make sure that the keyboard cable is plugged in correctly. For more
information, see the poster that came with your computer.
■ Remove all extension cables and switch boxes.
■ Clean the keyboard by using an aerosol can of air with a narrow, straw-like
extension to remove dust and lint trapped under the keys.
■ Try a keyboard that you know works to make sure that the keyboard port
works.
■ Reinstall the keyboard device driver. For more information, see
“Reinstalling device drivers” on page 95.

A keyboard character keeps repeating or you see a “keyboard stuck”

or “key failure” error message
■ Make sure that nothing is resting on the keyboard.
■ Make sure that a key is not stuck. Press each key to loosen a key that might
be stuck, then restart your computer.

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Liquid spilled in the keyboard

■ If you spilled liquid in the keyboard, turn off your computer and unplug
the keyboard. Clean the keyboard and turn it upside down to drain it. Let
the keyboard dry before using it again. If the keyboard does not work after
it dries, you may need to replace it.

Memory
You see a “memory error” message during startup
■ Use PC Doctor or a third-party diagnostic program to help determine if a
memory module is failing. If the memory module is failing, replace it. For
more information, see “Adding or replacing memory” on page 184.
■ Check the memory module for correct seating and orientation. For more
information, see “Adding or replacing memory” on page 184.

You see a “Not enough memory” error message

■ Close all programs, then restart your computer.

Help and For more information about troubleshooting memory errors

Support in Windows XP, click Start, then click Help and Support.
Type the keyword memory error in the HelpSpot Search
box , then click the arrow.

Modem
Your modem does not dial or does not connect
■ Make sure that the modem cable is plugged into the modem jack and not
the Ethernet network jack. See “Checking Out Your Gateway E-4000
Computer” on page 1.
■ Make sure that your computer is connected to the telephone line and the
telephone line has a dial tone. Use the setup poster to make sure that the
connections have been made correctly.
■ Make sure that the modem cable is less than 6 feet (1.8 meters) long.
■ Remove any line splitters or surge protectors from your telephone line,
then check for a dial tone by plugging a working telephone into the
telephone wall jack.

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■ If you have additional telephone services such as call waiting, call

messaging, or voice mail, make sure that all messages are cleared and call
waiting is disabled before using the modem. Contact your telephone
service to get the correct code to temporarily disable the service. Also make
sure that the modem dialing properties are set correctly.

To check the dialing properties in Windows XP:

1 Click Start, then click Control Panel. The Control Panel window opens.
If your Control Panel is in Category View, click Printers and Other
Hardware.

2 Click/Double-click the Phone and Modem Options icon, then click the
Dialing Rules tab.

3 Click the location from which you are dialing, then click Edit.

4 Make sure that all settings are correct.

Help and For more information about dialing properties in

Support Windows XP, click Start, then click Help and Support.
Type the keyword dialing in the HelpSpot Search box
, then click the arrow.

To check the dialing properties in Windows 2000:

1 Click Start, Settings, then click Control Panel. The Control Panel
window opens.

2 Double-click the Modems icon, then click Dialing Properties. The

Dialing Properties dialog box opens.

3 Make sure that all settings are correct.

■ Disconnect any answering machine, fax machine, or printer that is on the

same line as the modem. Do not connect these devices to the same
telephone line as the modem.
■ Make sure that you are not using a digital, rollover, or PBX line. These lines
do not work with your modem.

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■ Check for line noise (scratchy, crackling, or popping sounds). Line noise
is a common problem that can cause the modem to connect at a slower
rate, abort downloads, or even disconnect. The faster the modem, the less
line noise it can tolerate and still work correctly.
Listen to the line using your telephone. Dial a single number (such as 1).
When the dial tone stops, listen for line noise. Wiggle the modem cable
to see if that makes a difference. Make sure that the connectors are free
from corrosion and all screws in the wall or telephone jack are secure.

You can also call your telephone service and have them check the
telephone line for noise or low line levels.

■ Try another telephone line (either a different telephone number in your

house or a telephone line at a different location). If you can connect on
this line, call your telephone service.
■ Try connecting with the modem at a lower connection speed. If reducing
the connection speed lets you connect, call your telephone service. The
telephone line may be too noisy.

You cannot connect to the Internet

■ Your ISP may be having technical difficulties. Contact your ISP technical
support for help.
■ See if the modem works with a different communications program. The
problem may be with just one program.

Your 56K modem does not connect at 56K

Current FCC regulations restrict actual data transfer rates over public telephone
lines to 53K. Other factors, such as line noise, telephone service provider
equipment, or ISP limitations, may lower the speed even further.

If your system has a v.90 modem, the speed at which you can upload (send)
data is limited to 33.6K. If your system has a v.92 modem, the speed at which
you can upload data is limited to 48K. Your ISP may not support 48K uploads.

You can check modem connection speeds and dial-up network (DUN)
connections by accessing the gateway.your.way dial-up server. The server also
contains drivers, patches, and updates for current Gateway hardware and
software.

The server provides a secure connection and is a stand-alone server. You cannot
use it to access the Internet. The server cannot be accessed Mondays from
8:00 a.m. to 12:00 p.m. CT.

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To access the gateway.your.way dial-up server:

1 Insert the red Drivers CD into the CD, DVD, or recordable drive.

2 Click Help, then click Support Web Site.

3 To check your modem connection speed, click the Direct Dial option.
After your modem connects, move the mouse pointer over the
Dial-Up Networking icon (located next to the clock on your taskbar).
Your modem connection speed appears.

Your fax communications program only sends and receives faxes at

14,400 bps even though you have a 56K modem
Current fax technology only supports a maximum send and receive rate of
14,400 bps.

The modem is not recognized by the computer

■ Make sure that the line connected to the modem is working and plugged
into the appropriate jack on the modem. Use the setup poster to make sure
that the connections have been made correctly.
■ If the modem shares the telephone line with another device, make sure
that the telephone line is not in use (for example, someone is on the
telephone, or another modem is in use).
■ Use the modem cable that came with your computer. Some telephone
cables do not meet required cable standards and may cause problems with
the modem connection.
■ Shut down and restart your computer.
■ Run Windows modem diagnostics.

To run modem diagnostics in Windows XP:

1 Close all open programs.

2 Click Start, then click Control Panel. The Control Panel window opens.
If your Control Panel is in Category View, click Printers and Other
Hardware.

3 Click/Double-click the Phone and Modem Options icon, then click the
Modems tab.

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4 Click to select your modem, then click Properties. The Modem

Properties dialog box opens.

5 Click the Diagnostic tab, then click Query Modem. If information

about the modem appears, the modem passed diagnostics. If no
modem information is available, if a white screen appears with no
data, or if you get an error such as port already open or the modem
has failed to respond, the modem did not pass diagnostics.

Help and For more information about modem troubleshooting in

Support Windows XP, click Start, then click Help and Support.
Type the keyword modem troubleshooting in the
HelpSpot Search box , then click
the arrow.

To run modem diagnostics in Windows 2000:

1 Close all open programs.
2 Click Start, Settings, then click Control Panel. The Control Panel
window opens.

3 Double-click the Modems icon. The Modems Properties dialog box

opens.

4 Click the Diagnostic tab, click the COM port next to the name of the
modem, then click More Info. The Modem Info dialog box opens.

If information about the modem appears, the modem passed

diagnostics. If no modem information is available, if a white screen
appears with no data, or if you get an error such as port already open
or the modem has failed to respond, the modem did not pass
diagnostics.

■ Reinstall the device driver. For more information, see “Reinstalling device
drivers” on page 95.
■ Open your computer and reseat the modem. For more information, see
the add-in card section for your computer case in “Adding or Replacing
Components” on page 103.

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The modem is noisy when it dials and connects

When your modem tries to connect to another modem, it begins handshaking.
Handshaking is a digital “getting acquainted” conversation between the two
modems that establishes connection speeds and communication protocols. You
may hear unusual handshaking sounds when the modems first connect. If the
handshaking sounds are too loud, you can turn down the modem volume.

To turn down the modem volume in Windows XP:

1 Click Start, then click Control Panel. The Control Panel window opens.
If your Control Panel is in Category View, click Printers and Other
Hardware.

2 Click/Double-click the Phone and Modem Options icon, then click the
Modems tab.

3 Click the modem you want to adjust, then click Properties.

4 Click the Modem tab, then adjust the Speaker volume control.

5 Click OK twice to close the Phone and Modem Options dialog box.

To turn down the modem volume in Windows 2000:

1 Click Start, Settings, then click Control Panel. The Control Panel
window opens.

2 Double-click the Modems icon. The Modems Properties dialog box

opens.

3 Click the General tab, click the modem you want to adjust, then click
Properties.

4 Adjust the Speaker volume control.

5 Click OK.

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Monitor
The screen resolution is not correct
■ Change the screen resolution from the Display Properties dialog box.

Help and For more information about changing the screen resolution
Support in Windows XP, click Start, then click Help and Support.
Type the keyword screen resolution in the HelpSpot
Search box , then click the arrow.

The computer is running but there is no picture

■ Make sure that the monitor is plugged in and turned on. If the monitor
is turned on, the power LED should be lit.
■ Adjust the brightness and contrast controls to the center position.
■ Make sure that the video cable is connected to the video port on the back
of your computer.
■ Check the port and cable for bent or damaged pins.
■ Reinstall the device driver. For more information, see “Reinstalling device
drivers” on page 95.
■ Open your computer case and reseat the video card. For more information,
see the add-in card section for your computer case in “Adding or Replacing
Components” on page 103.
■ Connect a monitor that you know works to your computer.

The color is not uniform

Make sure that the monitor warms up for at least 30 minutes before making a
final judgment about color uniformity.

Make sure that:

■ Non-shielded speakers are not placed too close to the monitor.

■ The monitor is not positioned too close to another monitor, electric fan,
fluorescent light, metal shelf, or laser printer.
■ You demagnetize the screen using the monitor’s degauss feature. For more
information on degauss, see your monitor’s documentation.

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Why is there a horizontal line or wire visible across the monitor

screen?
Your monitor may use a thin damper wire, located approximately 1/3 of the
way down from the upper screen edge and 1/3 of the way up from the lower
screen edge, to stabilize the internal aperture grille. These wires are most
obvious when the monitor displays a white background. The aperture grille
allows more light to pass through the screen for brighter colors and greater
luminescence. The damper wire is a critical part of the overall monitor design
and does not negatively affect the monitor's function.

The text on the display is dim or difficult to read

■ Adjust the brightness and contrast controls.
■ Use the monitor degauss feature (see your monitor documentation) or turn
off your computer and monitor, leave them off for at least a half hour,
then restart your computer.
■ Change the display settings.
■ Move the monitor away from sources of electrical interference, such as
televisions, unshielded speakers, microwaves, fluorescent lights, and metal
beams or shelves.

For more information about display types, see your monitor and video card
documentation.

Mouse
The mouse does not work
■ Make sure that the mouse cable is plugged in correctly.
■ Shut down and restart your computer.
■ Remove all extension cables and switch boxes.
■ Try a mouse you know is working to make sure that the mouse port works.
■ Reinstall the device driver. For more information, see “Reinstalling device
drivers” on page 95.

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The mouse works erratically

If the mouse pointer begins moving erratically across the computer display or
becomes difficult to control precisely, cleaning the mouse or changing mouse
pads will likely improve its accuracy.

■ If you have an optical mouse, clean the mouse by wiping the bottom with
a clean, damp cloth. Make sure that the optical sensor is clean and free
or debris. If you have a trackball mouse, see “Cleaning the mouse” on
page 83.
■ Some mouse pad patterns “confuse” optical mice. Try the mouse on a
different surface.

Power
My system is turned on but nothing is getting power
■ If your computer is plugged into a surge protector, make sure that the surge
protector is securely connected to an electrical outlet, switched on, and
working correctly.
■ Make sure that the electrical outlet is working by plugging a working
device, such as a lamp, into the outlet, then turning it on to test the outlet.
■ Make sure that all devices are connected securely to the surge protector
and correctly switched on.

Printer
Printer will not turn on
■ Make sure that the power cord is plugged into an AC power source.
■ Make sure that the electrical outlet is working by plugging a working
device, such as a lamp, into the outlet, then turning it on to test the outlet.

Printer is on but will not print

■ Make sure that the printer is online. Many printers have an online/offline
button that you may need to press.
■ If the printer you want to print to is not the default printer, make sure
that you have selected it in the printer setup.

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To set a default printer in Windows XP:

1 Click Start, then click Control Panel. The Control Panel window opens.
If your Control Panel is in Category View, click Printers and Other
Hardware.

2 Click/Double-click the Printers and Faxes icon. The Printers and Faxes
window opens.

3 Right-click the name of the printer you want to be the default

printer, then click Set as Default Printer.

To set a default printer in Windows 2000:

1 Click Start, Settings, then click Printers.
2 Right-click on the name of the printer you want to be the default
printer, then click Set as Default.

■ Make sure that the cable between the printer and your computer is
connected securely to the correct port.
■ Check the port and cable for bent or broken pins.
■ Reinstall the printer driver. See the documentation that came with your
printer for instructions on installing the printer driver.

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You see a “Printer queue is full” error message

■ Make sure that the printer is not set to work offline.

To make sure that the printer is not set to work offline in Windows XP:
1 Click Start, then click Control Panel. The Control Panel window opens.
If your Control Panel is in Category View, click Printers and Other
Hardware.

2 Click/Double-click the Printers and Faxes icon. The Printers and Faxes
window opens.

3 Right-click the name of the printer you want to use. If the menu
shows a check mark next to Use Printer Offline, click Use Printer Offline
to clear the check mark.

Help and For more information about printer troubleshooting in

Support Windows XP, click Start, then click Help and Support.
Type the keyword printer troubleshooter in the HelpSpot
Search box , then click the arrow.

To make sure that the printer is not set to work offline in

Windows 2000:
1 Click Start, Settings, then click Printers.

2 Right-click the name of the printer you want to use. If the menu
shows a check mark next to Use Printer Offline, click Use Printer Offline
to clear the check mark.

■ Wait until files have been printed before sending additional files to the
printer.
■ If you print large files or many files at one time, you may want to add
additional memory to the printer. See the printer documentation for more
information about adding additional memory.

218 support.gateway.com
 Troubleshooting

You see a “Printer is out of paper” error message

■ After adding paper, make sure that the printer is online. Many printers have
an online/offline button that you need to press after adding paper.

Sound
You are not getting sound from the speakers
■ Make sure that the speakers are turned on.
■ Make sure that the volume controls are turned up.
■ Make sure that mute controls are turned off.
■ If you are using external speakers, see the speaker setup poster to check
your speaker connections.

Help and For more information about sound troubleshooting in

Support Windows XP, click Start, then click Help and Support.
Type the keyword sound troubleshooter in the HelpSpot
Search box , then click the arrow.

support.gateway.com 219
Chapter 9: Troubleshooting

Telephone support
Before calling Gateway Technical Support
If you have a technical problem with your computer, follow these
recommendations before contacting Gateway Technical Support:

■ Make sure that your computer is connected correctly to a grounded

AC outlet that is supplying power. If you use a surge protector, make sure
that it is switched on.
■ If a peripheral device, such as a keyboard or mouse, does not appear to
work, make sure that all cables are plugged in securely.
■ If you have recently installed hardware or software, make sure that you
have installed it according to the instructions provided with it. If you did
not purchase the hardware or software from Gateway, see the
manufacturer’s documentation and technical support resources.
■ If you have “how to” questions about using a program, check:
■ Online Help
■ Printed documentation
■ The program publisher’s Web site
■ See the troubleshooting section of this chapter.

Warning To avoid bodily injury, do not attempt to troubleshoot

your computer problem if:
■ Power cords or plugs are damaged
■
Liquid has been spilled into your computer
■
Your computer was dropped
■ The case was damaged

Instead, unplug your computer and contact a qualified

computer technician.

■ Have your client ID, serial number, and order number available, along with
a detailed description of your problem, including the exact text of any error
messages, and the steps you have taken. For more information, see
“Identifying your model” on page 21.
■ Make sure that your computer is nearby at the time of your call. The
technician may have you follow appropriate troubleshooting steps.

220 support.gateway.com
 Telephone support

Telephone support
Gateway offers a wide range of customer service, technical support, and
information services.

Automated troubleshooting system

Service description How to reach

Use an automated menu system and your 800-846-2118 (US)
telephone keypad to find answers to common 877-709-2945 (Canada)
problems.

Telephone numbers
You can access the following services through your telephone to get answers
to your questions:

Resource Service description How to reach

Fax on demand Order a catalog of documents on common 800-846-4526 (US)
support problems, then order documents by document 877-709-2951 (Canada)
numbers. The documents will be faxed to you.

Gateway’s Get tutorial assistance for software issues billed by 800-229-1103 (charged
fee-based the minute. to your credit card)
software tutorial 900-555-4695 (charged
service to your telephone bill)

Gateway Talk to a Gateway Technical Support representative 800-846-2301 (US)

Technical about a non-tutorial technical support question. 800-846-3609 (Canada
Support (See “Before calling Gateway Technical Support” and Puerto Rico)
on page 220 before calling.) 605-232-2191 (all other
TDD Technical Support (for hearing impaired) is countries)
available: 800-846-1778 (TDD)
Weekdays 6:00 a.m. - 8:00 p.m. Central Time
Weekends 6:00 a.m. - 5:00 p.m. Central Time

America Online Get support for your America Online ISP account. 800-827-6364 (US)
888-265-4357 (Canada)

CompuServe Get support for your CompuServe ISP account. 800-848-8990 (US)

Sales, Get information about available systems, pricing, 800-846-2000 (US)

accounting, and orders, billing statements, warranty service, or 888-888-2037 (Canada)
warranty other non-technical issues.

support.gateway.com 221
Chapter 9: Troubleshooting

Tutoring and training

Gateway's Technical Support professionals cannot provide hardware and
software training or tutorial services. Instead, Gateway recommends the
following tutoring and training resources.

Self-help
If you have how-to questions about using your Gateway-supplied hardware or
software, see the following resources:

■ “Getting Help” on page 35.

■ The printed or online documentation that came with your hardware or
software. In many cases, additional product information and online
documents for Gateway-supplied hardware can be found in our Web site's
Documentation Library.
■ This user's guide.
■ The software publisher's Web site.
■ The hardware manufacturer’s Web site.

Help and For more how-to information about Windows XP, click
Support Start, then click Help and Support.
Type the keyword practice in the HelpSpot Search box
, then click the arrow.

Tutoring
For help on using hardware or software that came with your Gateway computer,
contact Gateway's fee-based tutorial hotline:

■ 800-229-1103 (rate charged per minute; charged to a major credit card)

■ 900-555-4695 (rate charged per minute; charged to your telephone bill)

222 support.gateway.com
 Tutoring and training

Training
Gateway provides the following in-person and computerized training:

Resource Service description For more information

In-Store Training Our friendly and knowledgeable software www.gateway.com/country
at Gateway trainers can teach you how to use the Internet
stores and the most popular software programs,
including Microsoft Word, Excel, and
PowerPoint.

Gateway A variety of courses and tutorials are available www.gateway.com/training

Learning on CD. Select from several easy-to-use
Libraries learning libraries.

Online Training More than 450 online courses are available www.learnatgateway.com/
from from Learn@Gateway. All you have to do is go
Learn@Gateway online and log in. You select the subject
matter, and the learning format (self-paced
tutorials or virtual classrooms), all from the
comfort of your computer.

support.gateway.com 223
Chapter 9: Troubleshooting

224 support.gateway.com
 Reference Data A
This chapter covers information about your system board
and its features.

Read this chapter to learn about system board:

■ Features
■ Connectors and jumpers
■ BIOS configuration jumper settings
■ Specifications

www.gateway.com 225
Chapter A:

Features
This MicroATX form factor (µATX) 478-pin FC-PGA2 system board uses the
Intel® i82845G chipset. The system board supports:

■ DDR DIMM system memory

■ Intel Pentium® 4 processor (with 133 MHz 533 MT/s front side bus)
■ Ultra ATA 66/100 drives
■ Advanced Configuration and Power Management Interface (ACPI) v1.0b
■ 4x Universal AGP connector
■ Integrated Intel Extreme Graphics
■ Integrated AC’97 Audio with microphone pre-amplifier
■ Integrated Intel 82562ET 10/100 Mbit/sec Ethernet LAN

226 www.gateway.com
 Features

System board layout

The following illustration shows the system board divided into two sections:

www.gateway.com 227
Chapter A:

Section 1

A B C D E

F G H

228 www.gateway.com
 Features

A USB front panel connector (USB v2.0)

B Front panel harness connector

C PCI expansion slots (3)

D Intrusion detection header

E Front panel audio connector

F BIOS configuration jumper block

G Battery

H AGP expansion slot

www.gateway.com 229
Chapter A:

Section 2

A B C D E F

G H I J

K L M N O P Q R S T U

230 www.gateway.com
 Features

A Primary IDE cable connector

B Secondary IDE cable connector

C Memory expansion slots

D Processor fan connector

E Auxiliary power connector

F CD In audio connector

G Diskette drive cable connector

H Main power connector

I 478-pin FC-PGA2 Zero Insertion Force (ZIF) socket

J Rear case fan connector

K Personal System®/2 (PS/2) mouse port

L PS/2 keyboard port

M USB ports (USB v2.0)

N Serial (COM) port

O Parallel (LPT) printer port

P Monitor port
Q Network jack (10/100 Mbit/sec)

R USB ports (USB v2.0)

S Line in (microphone) jack (red)

T Audio line out (speakers) jack (green)

U Audio line in jack (blue)

www.gateway.com 231
Chapter A:

BIOS configuration jumper settings

The BIOS configuration jumper lets you clear passwords or recover your BIOS
if it becomes corrupted. For information about the location of this jumper, see
“Section 1” on page 228.

Setting Jumper placement When used

Normal For normal operation. The
3 BIOS uses current
configuration information
J9H2
and passwords.
CONFIG
(1-2 position)

Configure For clearing passwords. The

BIOS Setup utility runs
3 automatically and the
J9H2
Maintenance menu is
CONFIG
displayed.
(2-3 position)

Recovery For recovering the BIOS

configuration. A BIOS
3 recovery diskette is required.
J9H2
CONFIG (no jumper)

232 www.gateway.com
 Features

Specifications
The following specifications are for the standard configuration. Your system
may contain optional equipment. All specifications are subject to change
without notice or obligation.

Supported processors Intel® Pentium® 4 processors utilizing 478-pin FC-PGA2

connector

Chipset Intel i82845G chipset

Memory 2.5 V, 184-pin, 4-clock 133 MHz DDR DIMMs with gold-plated
contacts.
Two Dual Inline Memory Module (DIMM) slots.
Support for up to 1 GB DDR memory.

Video Subsystem Intel Extreme Graphics with 64 MB Dynamic Memory

(integrated in the chipset)

Audio Subsystem AC ‘97 processing using the Analog Devices AD1981A codec
16-bit stereo, full-duplex operation at asynchronous hardware
record/playback samples rates
Frequency response: 20 Hz to 20 kHz (± 0.1 dB)

LAN Subsystem Integrated Intel 82562ET 10/100 Mbit/sec Ethernet LAN

BIOS Intel/AMI BIOS. Flash BIOS for easy updates from diskette.

Hard drive interface Supports up to four IDE devices using two on-board PCI IDE
connectors. Automatic drive type selection for easy setup.

Diskette drive interface A diskette drive controller is integrated on the system board.
Support is available for a single diskette drive.

Universal Serial Bus 6 USB v2.0 ports

(USB) ■
4 rear ports
■ (support for) 2 front panel ports

Mouse PS/2 mouse connector

Keyboard PS/2 keyboard connector

Battery 3V 2032-style @ 200mA-h

PCI expansion slots 3

www.gateway.com 233
Chapter A:

AGP expansion slots 1

Input/Output connectors ■
6 USB v2.0 ports (4 rear, support for 2 front)
■ High-speed serial port
■
Parallel (bi-directional, EPP, ECP) port
■
10/100 Ethernet (network) jack (RJ-45)
■ PS/2 keyboard port
■
PS/2 mouse port
■
External monitor (VGA) port
■ Microphone jack
■
Headphone/speakers (Line out) jack
■
Audio input (Line in) jack

Environment Operating temperature: 10°C to 35°C (50°F to 95°F)

Humidity: 25% to 80% (non-condensing)
Altitude: 0 m to 3048 m (0 ft. to 10,000 ft.)
Clearance: >152 mm (6 in.) air space between the rear of the
computer, any side or front vent openings in the computer,
and any walls, cabinets, or surfaces.

Many products for Gateway and its subsidiaries are custom engineered by our
suppliers to Gateway specifications and may vary from similarly marketed
products.

234 www.gateway.com
 Safety,
Regulatory, and
Legal Information B
Important safety
information
Your Gateway system is designed and tested to meet the latest standards
for safety of information technology equipment. However, to ensure safe
use of this product, it is important that the safety instructions marked on
the product and in the documentation are followed.

Warning Always follow these instructions to help

guard against personal injury and damage to
your Gateway system.

Setting up your system

■
Read and follow all instructions marked on the product and in the
documentation before you operate your system. Retain all safety and
operating instructions for future use.
■
Do not use this product near water or a heat source such as a radiator.
■
Set up the system on a stable work surface.
■
The product should be operated only from the type of power source
indicated on the rating label.
■
If your computer has a voltage selector switch, make sure that the switch
is in the proper position for your area. The voltage selector switch is set
at the factory to the correct voltage.

www.gateway.com 235
Chapter B:

■ Openings in the computer case are provided for ventilation. Do not block or cover these
openings. Make sure you provide adequate space, at least 6 inches (15 cm), around the system for
ventilation when you set up your work area. Never insert objects of any kind into the computer
ventilation openings.
■ Some products are equipped with a three-wire power cord to make sure that the product is
properly grounded when in use. The plug on this cord will fit only into a grounding-type outlet.
This is a safety feature. If you are unable to insert the plug into an outlet, contact an electrician
to install the appropriate outlet.
■ If you use an extension cord with this system, make sure that the total ampere rating on the
products plugged into the extension cord does not exceed the extension cord ampere rating.
■
If your system is fitted with a TV Tuner, cable, or satellite receiver card, make sure that the
antenna or cable system is electrically grounded to provide some protection against voltage
surges and buildup of static charges.

Care during use

■
Do not walk on the power cord or allow anything to rest on it.
■
Do not spill anything on the system. The best way to avoid spills is to avoid eating and drinking
near your system.
■ Some products have a replaceable CMOS battery on the system board. There is a danger of
explosion if the CMOS battery is replaced incorrectly. Replace the battery with the same or
equivalent type recommended by the manufacturer. Dispose of batteries according to the
manufacturer’s instructions.
■ When the computer is turned off, a small amount of electrical current still flows through the
computer. To avoid electrical shock, always unplug all power cables and modem cables from the
wall outlets before cleaning the system.
■
Unplug the system from the wall outlet and refer servicing to qualified personnel if:
■
The power cord or plug is damaged.
■
Liquid has been spilled into the system.
■
The system does not operate properly when the operating instructions are followed.
■
The system was dropped or the cabinet is damaged.
■
The system performance changes.

Replacement parts and accessories

Use only replacement parts and accessories recommended by Gateway.

Important Do not use Gateway products in areas classified as

hazardous locations. Such areas include patient care
areas of medical and dental facilities, oxygen-laden
environments, or industrial facilities.

Caution To reduce the risk of fire, use only No. 26 AWG or larger
telecommunications line cord.

236 www.gateway.com
Regulatory compliance
statements
United States of America
Federal Communications Commission (FCC)
Unintentional emitter per FCC Part 15
This device has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses, and can
radiate radio frequency energy and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio or television reception. However, there is no guarantee
that interference will not occur in a particular installation. If this equipment does cause
interference to radio and television reception, which can be determined by turning the equipment
off and on, the user is encouraged to try to correct the interference by one or more of the following
measures:
■
Reorient or relocate the receiving antenna
■
Increase the separation between the equipment and receiver
■
Connect the equipment to an outlet on a different circuit from that to which the receiver is
connected
■
Consult the dealer or an experienced radio/TV technician for help.
Compliance Accessories: The accessories associated with this equipment are: shielded video cable
when an external monitor is connected. These accessories are required to be used in order to
ensure compliance with FCC rules.

FCC declaration of conformity

Responsible party:
Gateway Companies, Inc.
610 Gateway Drive, North Sioux City, SD 57049
(605) 232-2000 Fax: (605) 232-2023
Product: (Where X, Y, or Z are any alpha numeric character or blank.)
■
E-4000
For unique identification of the product configuration, please submit the 10-digit serial number
found on the product to the responsible party.
This device complies with Part 15 of the FCC Rules. Operation of this product is subject to the
following two conditions: (1) this device may not cause harmful interference, and (2) this device
must accept any interference received, including interference that may cause undesired operation.

Caution Changes or modifications not expressly approved by

Gateway could void the FCC compliance and negate your
authority to operate the product.

www.gateway.com 237
Chapter B:

Telecommunications per FCC part 68

(applicable to products fitted with USA modems)
Your modem complies with Part 68 of the Federal Communications Commission (FCC) rules. On
the computer or modem card is a label that contains the FCC registration number and Ringer
Equivalence Number (REN) for this device. If requested, this information must be provided to the
telephone company.
An FCC-compliant telephone line cord with a modular plug is required for use with this device.
The modem is designed to be connected to the telephone network or premises wiring using a
compatible modular jack which is Part 68-compliant. See installation instructions for details.
The Ringer Equivalence Number (REN) is used to determine the number of devices which may be
connected to the telephone line. Excessive RENs on a telephone line may result in the devices not
ringing in response to an incoming call. In most areas, the sum of RENs should not exceed five
(5.0). To be certain of the number of devices that may be connected to a line, as determined by the
total RENs, contact the local telephone company.
If this device causes harm to the telephone network, the telephone company will notify you in
advance that temporary discontinuance of service may be required. The telephone company may
request that you disconnect the equipment until the problem is resolved.
The telephone company may make changes in its facilities, equipment, operations, or procedures
that could affect the operation of this equipment. If this happens, the telephone company will
provide advance notice in order for you to make necessary modifications to maintain
uninterrupted service.
This equipment cannot be used on telephone company-provided coin service. Connection to party
line service is subject to state tariffs. Contact the state public utility commission or public service
commission for information.
When programming or making test calls to emergency numbers:
■
Remain on the line and briefly explain to the dispatcher the reason for the call.
■
Perform such activities in the off-peak hours such as early morning or late evenings.
The United States Telephone Consumer Protection Act of 1991 makes it unlawful for any person to
use a computer or other electronic device to send any message via a telephone fax machine unless
such message clearly contains, in a margin at the top or bottom of each transmitted page or on the
first page of the transmission, the date and time it is sent, an identification of the business, other
entity, or other individual sending the message, and the telephone number of the sending
machine or such business, other entity, or individual. Refer to your fax communication software
documentation for details on how to comply with the fax-branding requirement.

EPA ENERGY STAR

As an ENERGY STAR® Partner, Gateway has determined that this product
meets the ENERGY STAR guidelines for energy efficiency when used with a
computer equipped with a Display Power Management System.

238 www.gateway.com
Canada
Industry Canada (IC)
Unintentional emitter per ICES-003
This digital apparatus does not exceed the Class B limits for radio noise emissions from digital
apparatus as set out in the radio interference regulations of Industry Canada.
Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites
applicables aux appareils numériques de Classe B prescrites dans le règlement sur le brouillage
radioélectrique édicté par Industrie Canada.

Telecommunications per DOC notice

(for products fitted with an IC-compliant modem)
The Industry Canada label identifies certified equipment. This certification means that the
equipment meets certain telecommunications network protective, operation, and safety
requirements. The Department does not guarantee the equipment will operate to the users’
satisfaction.
Before installing this equipment, users should make sure that it is permissible to be connected to
the facilities of the local telecommunications company. The equipment must also be installed
using an acceptable method of connection. In some cases, the inside wiring associated with a
single-line individual service may be extended by means of a certified connector assembly. The
customer should be aware that compliance with the above conditions may not prevent
degradation of service in some situations.
Repairs to certified equipment should be made by an authorized Canadian maintenance facility
designated by the supplier. Any repairs or alterations made by the user to this equipment, or
equipment malfunctions, may give the telecommunications company cause to request the user to
disconnect the equipment.
Users should make sure, for their own protection, that the electrical ground connections of the
power utility, telephone lines, and internal metallic water pipe system, if present, are connected
together. This precaution may be particularly important in rural areas.

Warning To avoid electrical shock or equipment malfunction do not

attempt to make electrical ground connections by yourself.
Contact the appropriate inspection authority or an
electrician, as appropriate.

The Ringer Equivalence Number (REN) assigned to each terminal device provides an indication of
the maximum number of terminals allowed to be connected to a telephone interface. The
termination on an interface may consist of any combination of devices subject only to the
requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5.

www.gateway.com 239
Chapter B:

Laser safety statement

All Gateway systems equipped with CD and DVD drives comply with the appropriate safety
standards, including IEC 825. The laser devices in these components are classified as “Class 1 Laser
Products” under a US Department of Health and Human Services (DHHS) Radiation Performance
Standard. Should the unit ever need servicing, contact an authorized service location.

Warning Use of controls or adjustments or performance of

procedures other than those specified in this manual may
result in hazardous radiation exposure. To prevent
exposure to laser beams, do not try to open the enclosure
of a CD or DVD drive.

Television antenna connectors

protection (for systems fitted with
TV/cable TV tuner cards)
External television antenna grounding
If an outside antenna or cable system is to be connected to your Gateway PC, make sure that the
antenna or cable system is electrically grounded to provide some protection against voltage surges
and static charges.
Article 810 of the National Electrical Code, ANSI/NFPSA 70, provides information with regard to
proper grounding of the mast and supporting structure, grounding of the lead-in wire to an
antenna discharge unit, size of grounding conductors, location of antenna discharge unit,
connection to grounding electrodes, and requirements for the grounding electrode.

Lightning protection
For added protection of any Gateway product during a lightning storm or when it is left
unattended or unused for long periods of time, unplug the product from the wall outlet and
disconnect the antenna or cable system.

Power lines
Do not locate the antenna near overhead light or power circuits, or where it could fall into such
power lines or circuits.

240 www.gateway.com
 Warning When installing or realigning an outside antenna system,
extreme care should be taken to keep from touching such
power lines or circuits. Contact with them could be fatal.

5
4

1 2
Antenna and satellite grounding

Reference Grounding component

1 Electric service equipment

2 Power service grounding electrode system (NEC Art 250, Part H)

3 Ground clamps

4 Grounding conductors (NEC Section 810-21)

5 Antenna discharge unit (NEC Section 810-20)

6 Ground clamp

7 Antenna lead-in wire

www.gateway.com 241
Chapter B:

Notices
Copyright © 2002 Gateway, Inc.
All Rights Reserved
14303 Gateway Place
Poway, CA 92064 USA

All Rights Reserved

This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or
transmitted by any means or in any form, without prior consent in writing from Gateway.
The information in this manual has been carefully checked and is believed to be accurate. However, changes are
made periodically. These changes are incorporated in newer publication editions. Gateway may improve and/or
change products described in this publication at any time. Due to continuing system improvements, Gateway is
not responsible for inaccurate information which may appear in this manual. For the latest product updates,
consult the Gateway Web site at www.gateway.com. In no event will Gateway be liable for direct, indirect, special,
exemplary, incidental, or consequential damages resulting from any defect or omission in this manual, even if
advised of the possibility of such damages.
In the interest of continued product development, Gateway reserves the right to make improvements in this
manual and the products it describes at any time, without notices or obligation.

Trademark Acknowledgments
1-800-GATEWAY, ActiveCPR, ALR, AnyKey, black-and-white spot design, CrystalScan, Destination, DestiVu, EZ
Pad, EZ Point, Field Mouse, Gateway 2000, Gateway Country, gateway.net, Gateway stylized logo, Perfect
Scholar, Solo, TelePath, Vivitron, stylized “G” design, and “You’ve got a friend in the business” slogan are
registered trademarks and black-and-white spotted box logo, GATEWAY, Gateway Astro, Gateway@Work,
Gateway Connected touch pad, Gateway Connected music player, Gateway Cyber:)Ware, Gateway
Education:)Ware, Gateway Flex Case, Gateway Gaming:)Ware, Gateway GoBack, Gateway Gold, Gateway
Learning:)Ware, Gateway Magazine, Gateway Micro Server, Gateway Money:)Ware, Gateway Music:)Ware,
Gateway Networking Solutions, Gateway Online Network (O.N.) solution, Gateway Photo:)Ware, Gateway
Professional PCs, Gateway Profile, Gateway Solo, green stylized GATEWAY, green stylized Gateway logo,
Gateway Teacher:)Ware, Gateway Video:)Ware, HelpSpot, InforManager, Just click it!, Learn@Gateway, Kids
BackPack, SERVE-TO-ORDER, Server Watchdog, SpotShop, Spotshop.com, and Your:)Ware are trademarks of
Gateway, Inc. Intel, Intel Inside logo, and Pentium are registered trademarks and MMX is a trademark of Intel
Corporation. Microsoft, MS, MS-DOS, and Windows are trademarks or registered trademarks of Microsoft
Corporation. All other product names mentioned herein are used for identification purposes only, and may be the
trademarks or registered trademarks of their respective companies.

Macrovision statement
If your computer has a DVD drive and an analog TV Out port, the following paragraph applies:
This product incorporates copyright protection technology that is protected by method claims of certain U.S.
patents and other intellectual property rights owned by Macrovision Corporation and other rights owners. Use of
this copyright protection technology must be authorized by Macrovision Corporation, and is intended for home
and other limited viewing uses only unless otherwise authorized by Macrovision Corporation. Reverse
engineering or disassembly is prohibited.

242 www.gateway.com
Index
A cleaning 201
AC power connector 7, 13, 18 copying 60
accessories 25 creating data 50
safety precautions 236 creating music 55
add-in card drive 46
See card eject button 5, 11, 17, 48
slots 229 inserting 48
AGP expansion slot 229 troubleshooting 199
audio CD drive
headphone jack 5, 11, 13, 17, 19 eject button 5, 11, 17, 48
line in jack 8, 14, 19, 231 identifying drive 46
line out jack 8, 13, 19, 231 location 5, 11, 17
microphone jack 5, 8, 11, 13, 19 replacing 111, 137, 163, 166
muting 200 troubleshooting 199
speaker jack 8, 13, 19 using 46
audio troubleshooting 219 CD-RW drive 46
eject button 5, 11, 17, 48
B identifying drive 46
backing up files 79 location 5, 11, 17
battery replacing 111, 137, 163, 166
location 229 troubleshooting 199
replacing 187 using 46
BIOS Certificate of Authenticity (COA) 9, 14,
configuration jumper 193, 229, 232 19, 22
recovering 232 cleaning
updating 192 case 81
BIOS Setup utility 189 computer screen 82
disc 201
C keyboard 82
cable lock 9, 14, 19 mouse 83
card closing
installing 118, 146, 176 computer case 110, 134, 160
reinstalling 118, 146, 176 unresponsive program 34
removing 118, 146, 176 configuration jumper
replacing 118, 146, 176 settings 193, 229, 232
retention thumbscrew 9, 14 connecting
slots 229 AC power 32
case styles cables 32
identifying 2, 106 connections
CD audio in 8, 14, 19

243
 digital camera 11, 13, 17, 19 creating startup 68
Ethernet 9, 14, 19 eject button 5, 11, 17
external audio 8, 13, 14, 19 inserting 44
headphones 5, 8, 11, 17, 19 diskette drive 44
keyboard 7, 13, 19 eject button 5, 11, 17, 44
line in 8, 14, 19 location 5, 11, 17
line out 8, 13, 19 replacing 111, 137, 163
microphone 5, 8, 11, 13, 19 system board connector 231
modem 9, 13, 19 troubleshooting 202
monitor 8, 13, 19 using 44
mouse 7, 13, 18, 19 documentation
network 9, 14, 19 Gateway Web site 41
parallel 8, 13, 19 help 36
power 7, 13, 18 HelpSpot 36
power cord 7, 13, 18 online help 40
printer 8, 11, 13, 17, 19 drivers 95
PS/2 keyboard 7, 13, 19 reinstalling 95
PS/2 mouse 7, 13, 18 updating 97
serial 7, 13, 19 drives
speakers 8, 13, 19 3.5-inch bay cover 5
telephone 8, 14, 19 5.25-inch bay cover 5
USB 5, 7, 11, 13, 17, 19 CD 5, 11, 17, 46
cover release handle 11 CD-RW 5, 11, 17, 46
creating checking for errors on 75
data CD 50 checking for free space 73
data DVD 50 defragmenting 77
music CD 50 diskette 5, 11, 17, 44
startup diskette 68 DVD 5, 11, 17, 46
DVD/CD-RW 5, 11, 17, 47
D DVD/DVD-RAM/DVD-R/CD-RW 5,
default printer 216 11, 17, 47
defragmenting hard drive 77 DVD-RAM/DVD-R 5, 11, 17, 46
deleting files and folders 74 hard drive 115, 143, 171
device drivers identifying drive types 46
See drivers replacing 111, 115, 137, 143, 163,
digital camera 11, 13, 17, 19 166, 171
DIMM memory troubleshooting 199, 201, 204
installing 184 types 46
discs DVD
cleaning 201 creating data 50
Disk Cleanup 74 eject button 5, 11, 17, 48
Disk Defragmenter 77 inserting 48
diskette troubleshooting 199

244
DVD drive See card
eject button 5, 11, 17, 48 external audio jack 8, 13, 14, 19
identifying drive 46
location 5, 11, 17 F
replacing 111, 137, 163, 166 fan connector 231
troubleshooting 199 faxes
using 46 troubleshooting 211
DVD/CD-RW drive files
eject button 5, 11, 17, 48 backing up 79
identifying drive 46 deleting 74
location 5, 11, 17 troubleshooting 204
replacing 111, 137, 163, 166 finding
troubleshooting 199 HelpSpot topics 38
using 46 specifications 23
DVD/DVD-RAM/DVD-R/CD-RW floppy disk
eject button 5, 11, 17, 48 See diskette
identifying drive 46 fragmentation 77
location 5, 11, 17
replacing 111, 137, 163, 166 G
troubleshooting 199 Gateway
using 46 eSupport 23, 24, 41, 42
DVD/DVD-RAM/DVD-R/CD-RW drive model number 21
eject button 48 serial number 22, 23
DVD-RAM/DVD-R drive Technical Support 220
eject button 5, 11, 17, 48 Web address 41
identifying drive 46 Web site 41
location 5, 11, 17 Gateway 4-bay Small Form Factor case 2,
replacing 111, 137, 163, 166 106
troubleshooting 199 back view 18
using 46 closing 160
desktop conversion 20
E front view 16
eject button opening 157
CD 5, 11, 17, 48 removable base 17
diskette 5, 11, 17, 44 replacing add-in cards 176
DVD 5, 11, 17, 48 replacing battery 187
electrostatic discharge (ESD) 105 replacing drives 163, 166, 171
emergency startup diskette 68 replacing memory 184
ergonomics 28 replacing power supply 178
Error-checking 75 replacing system board 180
eSupport 23, 24, 41, 42 Gateway Micro Tower case 2, 106
Ethernet jack 9, 14, 19 back view 12
expansion card closing 134

245
 desktop conversion 15 I
front view 10 IDE system board connector 231
opening 130 installing
release handle 11 add-in cards 118, 146, 176
removable base 11, 13 battery 187
replacing add-in cards 146 device drivers 95
replacing battery 187 drives 111, 115, 137, 143, 163,
replacing drives 137, 143 166, 171
replacing memory 184 memory 184
replacing power supply 150 power supply 121, 150, 178
replacing system board 153 programs 98
Gateway Mid Tower case 2, 106 software 98
back view 6 system board 126, 153, 180
closing 110 Windows 100
front view 4 Internet connection troubleshooting
opening 107 206, 210
replacing add-in cards 118 Internet troubleshooting 206
replacing battery 187 intrusion detection header 229
replacing drives 111, 115
replacing memory 184 J
replacing power supply 121 jacks
replacing system board 126 See connections
gateway.your.way dial-up server 210 system board connectors 227
jumper
H configuration 193
hard drive settings 193
checking for errors on 75
checking for free space 73 K
defragmenting 77 Kensington cable lock
replacing 115, 143, 171 lock slot 9, 14, 19
scanning for errors on 75 keyboard
troubleshooting 204 cleaning 82
headphone jack 5, 8, 11, 13, 17, 19 port 7, 13, 19
help system board connector 231
online 40 troubleshooting 207
using 36
HelpSpot 36 L
playing a video 39 label
searching 38 Microsoft Certificate of Authenticity
starting 36 9, 14, 19, 22
Using your computer link 37 model number 21
Hibernate mode 5, 11, 17, 85, 90, 91 serial number 22
LCD panel

246
 troubleshooting 214 multimedia
line in jack 8, 14, 19, 231 using CD drive 46
line out jack 8, 13, 19, 231 using diskette drive 44
lock slot using DVD drive 46
Kensington cable 9, 14, 19 muting 200

M N
maintenance 65 network jack 9, 14, 19
backing up files 79 non-technical support
checking for drive errors 75 Accounting 221
checking hard drive space 73 Sales 221
cleaning case 81 Warranty 221
cleaning component exteriors 81 Norton Antivirus 70, 71
cleaning computer screen 82
cleaning keyboard 82 O
cleaning the mouse 83 online help 36, 40
creating startup diskette 68 opening
defragmenting 77 BIOS Setup utility 190
deleting files 74 computer case 107, 130, 157
suggested schedule 67
using Scheduled Task Wizard 79 P
virus protection 70 parallel port 8, 13, 19
memory system board connector 231
installing 184 PC Doctor 198
replacing 184 PCI expansion slots 229
slots 231 ports
troubleshooting 208 See connections
microphone jack 5, 8, 11, 13, 19, 231 system board connectors 227
Microsoft Certificate of Authenticity 9, power
14, 19, 22 advanced settings 86, 88
model number 21 button 5, 11, 17
modem changing advanced settings 88
connection speed 210 changing modes 86
jack 9, 13, 19 changing schemes 87
troubleshooting 208 changing settings 86
monitor connector 7, 13, 18
port 8, 13, 19 damaged cord 196
troubleshooting 214 Hibernate mode 5, 11, 17, 85, 90
mouse management 85
cleaning 83 schemes 86, 87
port 7, 13, 18 source problems 31
system board connector 231 Standby mode 5, 11, 17, 85, 88
troubleshooting 215 surge protector 31, 216

247
 system board connector 231 Roxio Easy CD Creator 50, 55
troubleshooting 216
turning off computer 33 S
turning on computer 32 safety
UPS 31, 91 avoiding repetitive strain 30
voltage switch 7, 13 general precautions 235
power button 5, 11, 17 guidelines for troubleshooting 196
power supply posture 30
replacing 121, 150, 178 reducing eye strain 28
printer static electricity 105
default 216 system setup 29
parallel port 8, 13, 19 ScanDisk 75
troubleshooting 216 Scheduled Tasks Wizard 79
programs screen
reinstalling 98 troubleshooting 214
PS/2 port searching
keyboard 7, 13, 19 in HelpSpot 38
mouse 7, 13, 18 security features
system board connector 231 Kensington cable lock 9, 14, 19
serial number 22, 23
R serial port 7, 13, 19
rebooting computer 34 system board connector 231
recordable drive 5, 11, 17, 79 setting up
eject button 5, 11, 17, 48 safety precautions 235
identifying drive 46 shutting down computer 33
replacing 111 sound
troubleshooting 199 muting 200
using 46 troubleshooting 219
reinstalling speaker jack 8, 13, 19
device drivers 95 specifications 23
programs 98 Standby mode 5, 11, 17, 85, 88
software 98 starting computer 5, 11, 17, 32
Windows 100 startup diskette 68
See also installing static electricity 105
removing support tool
files and folders 74 PC Doctor 198
replacing surge protector 31, 216
See installing system battery
resetting computer 34 replacing 187
restarting computer 34 system board
Restoration CDs 94 configuration jumper 193, 232
Resume mode 5, 11, 17 connectors 227
Roxio CD Copier 60 features 226

248
 replacing 126, 153, 180 screen area 214
system identification label 21 screen resolution 214
sound 219
T technical support 220
technical support 220, 221 telephone support 220, 221
automated troubleshooting 221 Web site connection speed 207
eSupport 23, 24 turning off computer 5, 11, 17, 33
FaxBack support 221 turning on computer 5, 11, 17, 32, 34
resources 220 tutoring
tips before contacting 220 fee-based 222
tutorial service 221
telephone U
jack 8, 14, 19 uninterruptible power supply (UPS) 31,
telephone support 220 91
training updating
CD 222 BIOS 192
classroom 222 Norton AntiVirus 72
Gateway Learning Libraries 222 UPS 31, 91
Learn@Gateway 222 USB port 5, 7, 11, 13, 17, 19
troubleshooting system board connector 229, 231
audio 219
BIOS 201 V
CD drive 199 virus 70
CD-RW drive 199 protecting against 70
computer startup 201 removing with Norton AntiVirus 71
diskette drive 202 voltage switch 7, 13
DVD drive 199 volume
DVD/CD-RW drive 199 adjusting modem 213
expansion card 199 muting 200
fax send and receive speed 211 troubleshooting 219
files 204
guidelines 196 W
hard drive 204 Web site
Internet connection 206, 210 Gateway 41
keyboard 207 Windows
LCD panel 214 installing 100
memory 208 product key 9, 14, 19, 22
modem 208 reinstalling 100
monitor 214 reinstalling device drivers 95
mouse 215 working safely 28
power 216 write-protection for diskettes 69
printer 216
safety guidelines 196

249
Z
Zip drive 79

250
MAN US E4000 SYS GDE R1 10/02