1.

Which is a major advantage for product layout Lower work in progress inventory
2. the operations function has functional linkage with all of the above
3. TQM is a strategy that is designed to change the quality of a product to satisfy customer
needs by using BENCHMARKING
4. product requirement to meet predefined standards is known as Conformance to quality
5. The major problem addressed by the warehouse layout strategy is: addressing trade-
offs between space and material handling.
6. which of the following is not a statistical method of forecasting – Exponential smoothing /
Delphi
7. Which of the following would NOT normally be considered as a ‘costs of quality’ Marketing
costs
8. Ships, weddings, and estate planning are examples of _____ goods and services – make
to order
9. In ABC analysis continuous monitoring and accurate Record Keeping is applicable to – A
items
10. which of the following is not an objective of MRP- reducing inventory
investment
11. which of the following is not a component of supply chain- labour market/
accounting
12. qfd means- Quality function deployment
13. quality checklists are used to ensure that quality assurance steps are followed
14. which of the following emphasizes defects per million as a key measure of quality
Six Sigma
15. which of the following is not a component of holding cost Order processing
16. which of the following includes benefit from quality circles- helps in management
support
17. forecasts are needed to plan for facility installation intermidate/Long-range
18. is not typically an objective of scheduling maximizing process time
19. which of the following statements is true The EOQ is most accurate when both
holding and ordering costs are estimated on a pure variable cost basis
20. if 10 lakhs passengers pass through Indira Gandhi airport delhi with checked
baggage each year, a successful six sigma programme, for baggage handling would result
in ____passengers with misplaced luggage. 3.4
21. which of the following statements is not true for Delphi Method- qualitative as
well as numerical/ Brought together as a group
22. with reference to attributes customers use in evaluating the quality of products and
services a holiday- experience attributed
23. resource allocation is trade off between operations and sales
24. material requirements planning is A computer based system
25. in reference to classification of quality costs equipment design falls in the category
Prevention
26. which one of the following depicts feature that is a dimension of quality Ability to
repair a product
27. the ISO 9001:2000 standards quality management procedures that address
leadership, documentation, and record-keeping
28. one of the following is not a valid approach for gathering data for judgmental
forecasting Company records
29. which of the following is not a variable cost cost of leasing an equipment
30. Outsourcing is similar to off shoring / Opposite of vertical integration
31. forecasts are needed to allocate budgets among businesses decide the number of
employees and schedule equipment and other resource intermediate-range
32. in single exponential smooth method very stable time series / Large values of
alpha (a) place more emphasis on recent data
33. ISO 14000 are basically environment standards
34. is the time elapses between issuing replenishment order and receipt of material in
stores- Replenishment time / Lead time
35. the most suitable layout for job production- process layout
36. is an important factor for deciding about level production- inventory carrying cost
37. in not typically an objective for scheduling- maximising machine
38. non conformance is an expense of quality of product / cost of quality
39. the logistics function includes all of the following except inspection of incoming
materials
40. assembly line balancing- tries to minimize the number of workstations
41. MRP systems are based on the philosophy that the bills of material
42. Decisions that concern day to day – operating decisions / Control decisions
43. which one of the following statement is false with respect to fixed period system –
when demand is variable / The optimal replenishment level includes the demand
during the review period, plus any desired safety stock
44. which one of the following statements is not true regarding inventory management-
inventory management applies or products and service
45. which of the following statement is true? The EOQ is most accurate when
holding costs are estimated on full/ The EOQ is most accurate when both holding and
ordering costs are estimated on a pure variable cost basis.
46. which of the following is not a major activity in designing a product manufacturing or
service providing process- flow chart the future / process reengineering
47. which of the following is most closely related to statistical process control- process
48. which of the following is incorrect- ISO 9004 serves…
49. ISO 9000 are quality standards
50. which of the following document is included in quality system- A quality policy
51. Using the service-positioning matrix, a limited number of customer pathways and
highly repeatable service encounter activity sequences would best relate to provider
routed service
52. Six Sigma is applied to services one of the following measure is not used- empathy
53. Which of the following is most closely related to Statistical Process Control-
removing causes of variateiom/ process specification
54. Which of the following describes the quality definition of fitness for use- The ability
of a good or service to meet customer needs
55. if two variables were perfectly correlated the correlation Coefficient would be equal
to -1 or +1
56. in item series method of forecasting which of the following cannot be predicted-
random fluctuations
57. cost of backordering a product are called as shortage
58. features and benefits that differentiate one product from another are called order
winners
59. House of quality depicts- Quality Function Deployment
60. which of the following costs is not a component of holding cost- order processing
61. The recognized benchmark for Six Sigma implementation- general electric
62. Which of the following statements is false with respect to Fixed Period System –
The optimal replenishment level includes the demand during the review period,
plus any desired safety stock
63. the most suitable layout for continuous production is line layout
64. the originator of scientific management- F. W. Taylor
65. which of the following is not carried out by operations manager – Manages cash
flows and investments
66. Machine down time is external failure/ Internal- Failure
67. One product example for process layout- Welding shop
68. The dpmo or epmo for six sigma quality level is 3.4
69. Regular patterns in demand that take place over long periods of time are called-
trends
70. the logistics function includes all of the following activities except- inspection of
incoming
71. which of these materials would ordinarily have independent demand an end item
72. is not a core entity for proper functioning of a process- climatic
73. which is not correct with respect to fixed position layout- Olympics is an example
74. which of the following is not true vertical integration leads to increased
complexity
75. which of the following is not a quality function – compensation
76. the layout problem occurs because of the following- introduction of new product/all
of these
77. which of the following does not form the part of a typical distribution activity
storage
78. exponential smoothing is best for long term forcasting / Assigns weights to
past data that decay exponentially as the data gets older
79. MRP is based out of philosophy that raw material, parts and….
80. when a company caries out break even analysis for an outsourcing- the ratio of fixed
81. Demand of a product X is 20 units-- 93
82. Moving average method is applicable when – Trend seasonal and cyclical patterns all
exist / There is no trend, seasonal, or cyclical pattern
83. Which one the following is not related to pull system final assembly schedule
84. Which of the following is not a characteristic of exponential smoothing- Weights
each historical value equally
85. One of the following is not important in choosing forecasting
method- working environment
86. The preferred method for achieving total quality in process is build and install
87. Which of the following emphasise defect per million as key measure of quality- Six
sigma
88. The process designed to transform a set of input elements into a set of outputs
elemts- production