TEST 10

PART 1.
1.

(B) The man is addressing the audience.

2.

(A) The people are hiking up hill Người dân đang leo lên đồi
3.

(D) The man is polishing the car Người đàn ông đang đánh bóng xe.
4.

(C) The woman is hoding up the oxygen mask Người phụ nữ đang giơ mặt nạ dưỡng khí
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5.

(D) The woman is leading the horse Người phụ nữ đang dẫn ngựa
6.

(B) The man is washing the knife Người đàn ông đang rửa dao
7.

(A) The goggles protect the woman's eyes Kính bảo vệ mắt của người phụ nữ
8.

(B) The chair is next to the bed Ghế nằm cạnh giường

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9.

(C) Both people are wearing helmets. Cả hai người đều đội mũ bảo hiểm
10.

(B) The man is wearing the lifevest and helmet. Người đàn ông đang mặc áo phao và đội mũ bảo
hiểm

PART 2.
11. When are you leaving?
(A) In about an hour.
12. You don't like fish, do you?
(C) Actually I love it.
13. How was your performance review?
(B) It worked well, my boss said I'm a good leader.
14. Are there any rooms available next weekend?
(B) I'm afraid not.
15. Will anyone else be joining you tonight?
(C) Yes, one more person is coming.
16. Have you been able to look at the report?
(A) Not yet, I'll do it later.
17. Is the number 7 train running on time today?
(A) Unfortunately it's been delayed.
18. Does this camera come with the warranty?
(C) Only if you buy the Esel 5 model.
19. Do you think I need a new computer?
(B) Yours does look a little shabby.
20. What kind of tree is that?
(A) I think it's an oak.
21. Who usually makes dinner?
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(C) We take turn.
22. Where is your new house located?
(C) It’s a bit closer to the beach
23. Did you receive the invoice I sent you?
(B) Yes, It's in my inbox
24. How do you turn this phone on?
(A) Hold down that button for 3 seconds
25. Why does your assistant work only for part time?
(A) He's still a student.
26. Is she going to be ok?
(B) She'll be fine, it's just a broken finger.
27. When was the last time you saw the movie?
(C) About a month ago.
28. When was she get here?
(A) She said she's only 15 minutes away.
29. Which jacket did you decide to buy?
(C) The long black one.
30. They're not taking Chinese one on one all day?
(B) No there is a Spanish class.
31. Can I get you some more water?
(B) Sure, I'll take it with milk and sugar.
(C) No thank you, I'm fine.
32. Do we need to order more papers for the printer?
(A) Get assistant take care of that.
33. Have you opened a bank account yet?
(B) He's already had one.
34. Do you fly first class?
(A) Sometimes with only for business trip.
35. Should we submit the proposal electroniclly or by mail?
(C) Let's do it online.
36. How long are your papers?
(B) about 10 pages.
37. Is she happy with her salary?
(B) She said she makes enough.
38. How about we go out to eat tonight?
(A) Sure, I love getting take out.
39. What time is your appointment?
(C) It's at 4 o'clock but I'm 10 minutes late.
40. Buying clothes online is a lot cheaper, isn't it?
(A) Usually, but I still like to shop in stores.

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PART 3. PART 4.
41. (B) 71. (C)
42. (C) 72. (A)
43. (A) 73. (B)
44. (C) 74. (D)
45. (D) 75. (D)
46. (D) 76. (A)
47. (A) 77. (A)
48. (A) 78. (C)
49. (B) 79. (A)
50. (B) 80. (A)
51. (D) 81. (D)
52. (C) 82. (B)
53. (C) 83. (C)
54. (A) 84. (C)
55. (A) 85. (A)
56. (A) 86. (B)
57. (A) 87. (B)
58. (B) 88. (C)
59. (A) 89. (A)
60. (A) 90. (A)
61. (C) 91. (D)
62. (B) 92. (C)
63. (A) 93. (A)
64. 94. (D)
65. (C) 95. (C)
66. (B) 96. (D)
67. (B) 97. (A)
68. (A) 98. (D)
69. (C) 99. (B)
70. (D) 100. (A)

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PART 5.
101. Sales are much better this year ------- last year.
(A) compare
(B) comparing
(C) compared to (so sánh với 1 đối tượng không cùng loại)
(D) compare with (so sánh với 1 đối tượng cùng loại để tìm sự giống và khác nhau giữa chúng)
102. Rina's boss asked ------- to organize the program for the company's annual picnic.
(A) herself
(B) she
(C) him
(D) her
103. The weather was so cold yesterday that our feet -------.
(A) are freezing
(B) was freezing
(C) were frozen
(D) was frozen
104. Martin wants to ------- to you about your trip to India because he intends to go next year.
(A) talk
(B) discuss
(C) say
(D) explain
105. Keiko's skin is very ------- to the sun, so she always wears a hat and sunscreen.
(A) sensible
(B) sensitive
(C) sensational
(D) sensing
106. The Accounts Department ------- employees for all expenses incurred during business trips.
(A) appreciates
(B) distributes
(C) charges
(D) reimburses (v) hoàn trả
107. If you don't like working with people, you ------- become a social worker.
(A) mightn't
(B) don't
(C) shouldn't
(D) can't
108. It’s ------- the law to smoke in the public parks.
(A) against
(B) above
(C) beside
(D) across

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109. Dusan wasn't offered the job, ------- he was perfectly qualified.
(A) except
(B) since
(C) because
(D) although
110. Kimiko wants to ------- her temporary job and find a full-time position.
(A) retire (v) nghỉ hưu
(B) quit
(C) lose
(D) fire
111. Nicky's driver's license was ------- after she was caught speeding on the highway.
(A) expired
(B) issued
(C) extended
(D) suspended bị đình chỉ
112. Yusef has a master's degree in biology ------- seven years' experience working as a
horticulturist with the Parks Department.
(A) as well as
(B) instead of
(C) next to
(D) in addition
113. The audience ------- after Veronica delivered her moving speech.
(A) escalated (v) leo thang
(B) intimidated (v) đe dọa
(C) applauded (v) vỗ tay
(D) commended (v) khen thưởng
114. We can't wait for Benjamin ------- or we'll miss our flight.
(A) any longer
(B) longer
(C) long time
(D) more
115. Cathy doesn't speak any Arabic, not ------- a word.
(A) just
(B) only
(C) either
(D) even
116. There was not enough ------- to charge the suspect, so he was released.
(A) guilt (n) tội lỗi
(B) evidence (n) bằng chứng
(C) suspicion (n) nghi ngờ
(D) clues (n) manh mối

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117. Natasha spent many hours preparing her ------- before she applied for the job.
(A) background
(B) education
(C) resume
(D) interview
118. Calling his cell phone number is the best way to ------- Mr. Wang.
(A) reach (v) liên lạc, với tới, đạt được
(B) touch
(C) talk
(D) hear
119. Since the invention of computers, typewriters have become -------.
(A) adequate (a) đầy đủ
(B) obsolete (a) lỗi thời
(C) incredulous (a) hoài nghi
(D) expensive (a) đắt
120. Employees can opt ------- the plan if they don't wish to participate.
(A) from
(В) оff
(C) into
(D) out of
121. Mr. Ling's assistant couldn't find his briefcase -------.
(A) nowhere (câu phủ định)
(B) anywhere (câu phủ định)
(C) somewhere (câu khẳng định, câu nghi vấn)
(D) everywhere
122. The government was ------- on the basis of its environmental policies.
(A) elected
(B) decided (v) quyết định
(C) voted
(D) dedicated (v) tặng, dâng
123. The man sitting ------- me on the bus this morning was feeling unwell.
(A) between
(B) by
(C) next to
(D) besides
124. Mrs. Purcell is the ------- boss we've ever had.
(A) nice
(B) most nice
(C) nicest
(D) nicer
125. Many people don't ------- the name of their local council member.
(A) know
(B) knows
(C) known

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(D) knew
126. Donald has been ------- to accept the award on behalf of the organization.
(A) chose
(B) chosen
(C) choice
(D) choose
127. The economy has been slowly improving in ------- years.
(A) current
(B) lately
(C) last
(D) recent
128. Justin ------- up a lot of Japanese while he was living in Osaka.
(A) made
(B) gave
(C) picked
(D) kept
pick up (phrasal verb) tự học, lấy, bắt, vớ được
129. The newspaper ------- that the minister has decided to resign.
(A) supported
(B) reported
(C) dictated
(D) released
130. The audience remained completely silent ------- the entire performance.
(A) during
(B) so long as
(C) over
(D) while
131. The interviewer asked Clare about her ------- experience in the fashion industry.
(A) preferred
(B) dubious
(C) advanced
(D) prior (a) trước đây
132. ------- an inventory shortfall, the warehouse is unable to deliver the goods for 6-8 weeks.
(A) In spite of
(B) With regard to
(C) Due to
(D) As a result
shortfall (n) thiếu hụt; inventory (n) hàng tồn kho; warehouse (n) nhà kho
133. Gopal is very hungry because he didn't ------- all day.
(A) eat
(B) eaten
(C) ate
(D) eats

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134. Samira and her ------- Ruby and Lily borrow each other's clothes all the time.
(A) friend's
(B) friends
(C) friends
(D) friend
135. The lawyer said he would keep us ------- of any new developments in the case.
(A) informed
(B) inform
(C) informing
(D) informs
136. An event is ------- held to welcome our international guests in the hotel ballroom tonight.
(A) been
(B) being
(C) be
(D) to have been
137. Thousands of employees were let ------- during the economic crisis.
(A) of
(B) down
(C) out
(D) go
let down hạ thấp, bỏ rơi, xả hơi, kéo dài
let in/out cho phép đi ra hoặc vào
let go [of] thả
138. ------- you see the interesting documentary about the French Revolution on TV last night?
(A) Do
(B) Does
(C) Had
(D) Did
139. If your clients ------- any assistance during their stay, our staff is available to help at any time.
(A) require
(B) wish
(C) ask
(D) suggest
140. Heidi’s boss ------- Her that she could take two weeks’ vacation next summer.
(A) insured
(B) assured
(C) allowed
(D) agreed

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PART 6
Questions 141–143 refer to the following announcement.
To the Editer
I support the addition of more bicycle lanes in the downtown area. More and more people are riding
to work these days, ------- during the summer months. A recent
141. (A) considerably
(B) greatly
(C) obviously
(D) especially
study shows that 17% of employees ride to work, an increase of 4% since last year.
------- the number of cyclists has increased. the number of designated bicycle
142. (A) however
(B) because
(C) although
(D) since
lanes has not. As the existing bicycle lanes become more congested, cycling becomes more
dangerous.
So far this year, there 143. ------- several fatalities due to cyclists having to ride on
(A) are
(B) have been
(C) will be
(D) has been
roads that don't have designated bicycle lanes. We need to encourage more people to ride their
bikes to work.
It's good for your health and helps the environment.
Peter Polanski

Questions 144–146 refer to the following memo.

To: All Employees
From: Roger Burke, Human Resources
Date: February 13
Re: Early Closing
As you know, a major snowstorm is expected in our area later this afternoon. For the safety of all
employees, the office 144. ------- at 1 p.m today.
(A) to close
(B) closed
(C) closes
(D) will close
We anticipate that the office will be open tomorrow. However, you can call 555-9743 or check the
company's website 145. ------- 6am tomorrow for updates on the building's status.
(A) since
(B) before
(C) after
(D) until

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Those who can work from home tomorrow may do so. Use your common sense if you decide to
come to work, especially if you have a long commute. The safety of our employees is our highest
146. -------. Please be safe.
(A) resource
(B) priority
(C) decision
(D) purpose

Questions 147–149 refer to the following newsletter.

As we approach the holiday season, we should remember that some families can't afford to buy
gifts for their children. Please consider making a donation to the Family Support Center. You can
-------
147. (A) even
(B) either
(C) also
(D) both
make a financial contribution or donate toys.
New toys are preferred. Used toys should be in very good ------- Toys can be left in the bin at the
entrance of the building on Columbus Avenue.
148. (A) situation
(B) position
(C) condition
(D) formation
If you can't make a donation, consider ------- your time at the Family Support Center. We are always
149. (A) volunteer
(B) to volunteer
(C) volunteering
(D) volunteers
looking for people to help in the kitchen. Please contact our office if you can help. Even a small
contribution can make a big difference.

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Questions 150–152 refer to the following letter.
February 27
Charles Yu
753 Lakeside Drive
Greenville, GA 30101
Dear Charles,
We are delighted to offer you the position of Network Engineer in the Production Management
department of our company. The annual salary is $72,500. You will report directly ------- Annette
150. (A) to
(B) for
(C) at
(D) with
Goldsmith, Network Manager.
After a three-month ------- period, you will be entitled to receive our benefits package, including
medical insurance and paid leave. We would like you to begin work on Monday, March 12.
151. (A) temporary
(B) probationary
(C) fundamental
(D) contemporary
If you accept the position, please sign the attached form and return it to me at your earliest
convenience. We are confident that you ------- a significant contribution to our business and look
152. (A) have made
(B) should make
(C) can make
(D) will make
forward to working with you.
Yours truly,
Paula Nugent
Human Resources Specialist
Samson Industries

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PART 7.
Questions 153–155 refer to the following email.
To: All Employees
From: Patrice Dickerson, Director of Human Resources
Date: February 7
Re: Results of Staff Survey
Thank you for your participation in the staff survey. We are committed to making this company a
great place to work and recognize that improvements can and should be made. As a result, a
number of changes and modifications will be implemented, as outlined below.
■ Issue: There is the perception of a lack of trust between senior managers and their subordinates.
Additionally, several employees complained that a culture of intimidation and bullying had a
negative impact on staff morale, resulting in frustration and resentment.
Action: All senior managers will be required to attend training to improve their communication skills.
■ Issue: Many employees feel unable to voice their opinions and believe they will not be listened to.
They perceive that they are not encouraged to be involved in decision making
Action: We will introduce weekly “open door” sessions where senior managers will be available to
speak with staff — either one-on-one or in small groups — about any issues that concern them.
■ Issue: Several employees complained that they are struggling to cope with their workloads
because of the lack of supportive staff. These employees feel burdened by paperwork and unable to
focus on the key aspects of their jobs.
Action: The company will increase the number of support staff over the forthcoming year.

153. What is the purpose of this memo?

(A) To encourage employees to communicate better and work harder
(B) To inform employees that they are required to participate in a staff survey
(C) To advise management that they must implement changes and modifications
(D) To describe the issues and actions that will be taken as a result of the survey
154. What has a negative impact on staff morale?
(A) A lack of communication
(B) A culture of intimidation and bullying
(C) A perception that senior managers don’t listen to their subordinates
(D) A sense of frustration and resentment
155. The word “survey” is closest in meaning to:
(A) questionnaire
(B) assessment
(C) critique
(D) outline

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Questions 156–158 refer to the following letter.
Dear Neighbor,
I have knocked on your door several times, but you never answer. I live in the apartment directly
below you. For the past three weeks, I have been kept awake by a strange noise coming through
my ceiling — a dragging sound, followed by a loud thud. It sounds like heavy equipment is being
moved around. Or perhaps you have a pet elephant? Whatever the noise is, it’s keeping me awake.
I am a student, and I have important exams next week. I study until 11 p.m. and then try to sleep.
The problem is that the noise starts at exactly 11:15 p.m. and continues until after midnight. Sir, if I
don’t get 8 hours’ sleep each night, my concentration suffers the next day. This can’t go on. If you
must make the noise, can you make it before 11 p.m.? I am prepared to wear earplugs while I
study, so it won’t bother me.
Yours hopefully,
Adnan Patel

156. What is Adnan’s problem?

(A) The upstairs neighbor won’t answer the door.
(B) He can’t sleep because of the strange noise.
(C) He has important exams next week.
(D) A strange noise is keeping him from studying.
157. What happens if Adnan doesn’t get 8 hours’ sleep?
(A) He can’t concentrate well.
(B) He fails his exams.
(C) He can’t wake up the next morning.
(D) He hears strange noises.
158. What is the tone of Adnan’s letter?
(A) Furious
(B) Threatening
(C) Nervous
(D) Humorous

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Questions 159–162 refer to the following article.
COMMUNITY NEWSLETTER
April is Poetry Month!
Each year in the month of April, we celebrate poets and poetry with a program of events to entertain
and educate the community. This year will be bigger and better than ever before! Here is the
program for this weekend.
Saturday, April 4
10 a.m. Meet the Poet. Free
Local poet Belinda Howe will read from her latest collection, The Light on the Hill. Afterwards, the
poet will answer questions and sign copies of her book. Tickets are required and are only available
with the purchase of a copy of the book.
2–4 p.m. Children’s Poetry Workshop $15
For children aged 7–12. Poet Leonard Murray will conduct a fun workshop for kids. Topics include:
Ideas and inspiration; Finding the right words; Putting it all together, and Reading out loud. Kids will
delight in learning how poems work and creating their own.
Sunday, April 5
11–6 p.m. Poetry Book Fair. Free
This outdoor market features stalls from a variety of publishers and booksellers such as Five Star
Press and the Poet’s Pen bookstore. New and second-hand books available.
8 p.m. “Capturing a Moment in Three Short Lines” SOLD OUT
Distinguished Japanese poet Haruki Miyamoto will give a master class on the art of haiku.

159. According to the article, what is the purpose of Poetry Month?

(A) To encourage people to support poetry by buying more books
(B) To be bigger and better than ever before
(C) To provide the community with something fun to do in April
(D) To entertain and educate the community about poetry
160. Who is conducting the poetry workshop?
(A) Belinda Howe
(B) Leonard Murray
(C) Children between the ages of 7 and 12
(D) Haruki Miyamoto
161. What do you have to do to meet Belinda Howe?
(A) You have to buy her book.
(B) You have to like her poetry.
(C) You have to live in the community.
(D) You have to have read her book.
162. The word “distinguished” is closest in meaning to:
(A) Different
(B) Wealthy
(C) Highly respected
(D) Widely known

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Questions 163–164 refer to the following article.
BUSINESS NEWS
GlobalEd Acquires NorthEd
London-based GlobalEd Corporation (GCO) recently announced its decision to acquire NorthEd
Learning Solutions — a firm based in Portland — for $650 million. GlobalEd is a leader in the
development, manufacture, and marketing of educational products around the world, providing
software and learning solutions for educational and government clients in 150 countries. NorthEd
helps organizations apply cloud-based technology and services to maximize their performance.
NorthEd also offers consulting services that focus on research and management systems. With this
acquisition, GlobalEd expands its portfolio by offering a wider range of learning services to ensure
that clients are equipped with the latest technology and skills.
The learning services market is currently estimated to be $130 billion, with government, universities,
and high-tech businesses being its main customers. GlobalEd already has extensive expertise in
these areas and is likely to increase its revenues by capitalizing on this enormous revenue-
generating potential. GlobalEd stock price rose sharply after the acquisition was announced, closing
at $99.50 per share. Major layoffs are expected at the Portland office.

163. Why did GlobalEd acquire NorthEd?

(A) To provide software and learning solutions to more clients
(B) To focus on development, manufacture, and marketing
(C) To expand its portfolio by offering a wider range of learning services
(D) To offer services that focus on research and management systems
164. What is an expected outcome of the acquisition?
(A) GlobalEd’s share price will continue to increase.
(B) The learning services market will expand.
(C) The NorthEd executives will relocate to London.
(D) Many NorthEd employees will lose their jobs.

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Questions 165–167 refer to the following interview.
SMALL BUSINESS IN THE SPOTLIGHT
An Interview with Jim Owens, Co-Founder of Owens Hardware Inc.
by Briony Miller
Jim Owens owns a successful chain of hardware stores across the country. He recently published a
book called Big Ideas for Small Business Owners. Recently, I spoke with Jim at his home in
Cleveland, Ohio.
Briony Miller (BM): It’s a pleasure talking with you, Jim, and congratulations on the publication of
your book.
Jim Owens (JO): Thanks, Briony.
BM: What motivated you to write the book, Jim?
JO: Well, I’ve run my business for 36 years and I’ve learned a lot. I felt that the time was right to
share that knowledge with my colleagues in the small-business community. I enjoyed writing it and
I’ve gotten a lot of positive feedback.
BM: So, what’s your advice for people who want to open their own small business?
JO: First, try to find a mentor. I was very fortunate to have my Uncle Arnold as my first business
partner. He taught me everything I know, but he never told me what to do or what NOT to do.
Second, surround yourself with the best people you can find, and then give them the opportunity to
do what they love. This builds confidence and loyalty in your employees.
BM: That sounds like great advice, Jim. Anything else?
JO: I’d say, don’t be afraid. If you have a great business idea but you’re afraid because of you
don’t have the experience or the money, don't worry. It’s not the end of the world to make mistakes.
Get your mistakes out of the way and learn from them. Very few people are successful right away. It
takes time.
BM: Thanks, Jim. Best of luck with the book!
JO: Thanks, Briony. Good to talk with you.

165. Why did Jim Owens write his book?

(A) He wanted to teach people how to run a business.
(B) He wanted to share his knowledge and experience.
(C) He wanted to become a writer and receive positive feedback.
(D) He wanted the opportunity to do what he loves.
166. What is Jim’s first piece of advice?
(A) To work with your uncle
(B) To find someone who can tell you what to do
(C) To find an experienced person who can guide you
(D) To have a successful business partner
167. What does Jim think about mistakes?
(A) He thinks it’s important to make mistakes and then learn from them.
(B) He thinks that mistakes are avoidable if you have enough experience and money.
(C) He thinks that if you don’t make mistakes, you’ll never be successful.
(D) To have a successful business partner

10-18
Questions 168–171 refer to the following article.
HOW WE SEE THE FUTURE
by Celia Desmond
Optimism
A survey of more than 48,000 people in 44 countries shows that people living in developing
countries believe that their children will have a brighter financial future than they do. However,
people living in wealthier countries feel the opposite.
The survey, conducted by the Pew Research Center, shows that only 28% of people living in
countries with advanced economies believe their children’s lives will be better than theirs.
Astonishingly, 65% believe that their children and grandchildren will be worse off. Only 30% of
American respondents are optimistic about the future. French respondents are the most pessimistic
with only 13% of respondents feeling optimistic about their children’s future. On the other hand, an
impressive 94% of Vietnamese respondents are optimistic about the future, while 85% of Chinese
respondents are optimistic. The only other countries where more than 70% of respondents were
optimistic are Chile, Brazil, and Bangladesh.
Hard Work
On the subject of work, 73% of Americans believe that working hard is very important to success in
life. Only 25% of French respondents said hard work was very important and only 18% of Chinese
respondents.
An average of 66% of respondents believe that people are better off under a capitalist system.
Interestingly, only 70% of Americans support the free markets, compared to China (76%),
Bangladesh (80%), and Vietnam (95%).

168. In which country were people most optimistic about their children’s future?
(A) United States
(B) France
(C) Vietnam
(D) China
169. In which country were people most pessimistic about their children’s future?
(A) Chile
(B) France
(C) Bangladesh
(D) United States
170. Which country had the highest percentage of respondents who believe hard work is very
important?
(A) United States
(B) France
(C) Vietnam
(D) China
171. What percentage of Chinese respondents supported the free markets?
(A) 18%
(B) 66%
(C) 76%
(D) 85%

10-19
10-20
Questions 172–173 refer to the following form.
INTENSIVE ENGLISH COURSE
Please complete the application form and return it to the Office of International Student Services,
Lakewood Community College, 4 Lakeside Drive, Lakewood, VA 43309.

Check the semester you wish to attend:

☐ Fall semester
☐ Spring semester
☐ Summer semester

Check the course you wish to enroll in:

☐ CONVERSATION SKILLS 1 (Beginning–Low-Intermediate), Tuesday–Friday, 9:00–11 a.m., (25
hours, 5 weeks) $350
☐ CONVERSATION SKILLS 2 (Intermediate–High-Intermediate), Monday–Thursday, 3:00–5:00
p.m., (25 hours, 5 weeks) $350
☐ COMMUNICATION SKILLS FOR BUSINESS 1 (Beginning–Low-Intermediate), Tuesday–
Friday, 9:00–11 a.m., (25 hours, 5 weeks) $350
☐ COMMUNICATION SKILLS FOR BUSINESS 2 (Intermediate–High-Intermediate), Monday–
Thursday, 9:00–11 a.m., (25 hours, 5 weeks) $350

PAYMENT: Payment is due in full at the time of registration by cash, check, money order, or major
credit card.
PROFICIENCY TESTING: There is a $25 one-time, non-refundable testing fee.
TUITION FEES: Fees include tuition and use of the computer lab (not the cost of the textbook).
REFUND POLICY:
Cancellation of class due to insufficient enrollment = 100% refund
Withdrawing before classes begin = 90% refund
Withdrawal during the first week = 50% refund
Withdrawal after the first week = No refund

172. Which course is available on Wednesday afternoons?

(A) Conversation Skills 1
(B) Conversation Skills 2
(C) Communication Skills for Business 1
(D) Communication Skills for Business 2
173. What happens if applicants drop out on the third day of class?
(A) They get a 50% refund.
(B) They get a 90% refund.
(C) They get a 100% refund.
(D) They don’t get a refund.

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Questions 174–175 refer to the following poster.
LOST CAT
Reward: $100
Missing cat. Female, 10 months old. Black coat with white around the throat, chest, and paws.
Green eyes. She’s wearing a red collar with a small bell attached to it.
Answers to the name of Missy.
She was last seen at about 4:30 p.m. on December 15 on the corner of Bedford Avenue and
Larchmont Crescent.
She is our family pet and we miss her so much!
If you see her, please call Mindy on 555-9221.

174. Who is the audience for this poster?

(A) Cat owners
(B) Pet-store owners
(C) People who have lost cats
(D) People who live in the neighborhood
175. What should you do if you see the cat?
(A) You should call Mindy.
(B) You should collect the reward.
(C) You should call Missy.
(D) You should feed the cat.

Questions 176–178 refer to the following letter.

Dear Sharon,
I wish to apologize for the way I spoke to you at the office yesterday. I had no right to accuse you of
taking the credit for the success of the project. I know that you worked extremely hard to meet the
deadline. I also know that you kept working on the project after I had left for the day. I became upset
because the CEO seemed to think all of the good ideas were yours. It’s true that you did do most of
the work and you did have a lot of good ideas. I know he’s trying to encourage you because you’re
a new employee. And he’s absolutely right: You are doing an outstanding job.
My only excuse is that I haven’t been sleeping well lately. My wife has been ill and I’ve been very
worried about her. I try not to bring my problems to the office, but I have failed miserably in this
case. Going forward, I assure you I will try harder to be more professional. I hope you will forgive
me and that we can start afresh.
Yours truly,
Dean

176. Why is the purpose of Dean’s letter?

(A) To acknowledge that Sharon worked harder on the project than he did
(B) To admit to Sharon that he failed miserably
(C) To tell Sharon that he’s sorry for behaving badly
(D) To inform Sharon of his wife’s illness
177. Why was Dean upset?
(A) His mother is ill.

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(B) The CEO seemed to think Sharon had all the good ideas.
(C) The project wasn’t a success.
(D) Sharon took all the credit for the project’s success.
178. What will Dean try to do in future?
(A) He will try to forgive Sharon.
(B) He will try to be more professional.
(C) He will give Sharon more credit for her hard work.
(D) He will not bring his problems to work.

Questions 179–180 refer to the following notice.

JOB OPPORTUNITY
Marketing Assistant, Community Bank
A Marketing Assistant is required to conduct administrative functions for the Marketing Department
and to assist in general marketing activities. The Marketing Assistant provides customer support to
the general public as well as to private client groups in the production and delivery of marketing
materials and custom presentations. Other responsibilities include:
■ Provide marketing and communications support to the bank’s branch locations
■ Maintain inventories of marketing materials and forms and process invoices
■ Coordinate marketing forms, compile marketing reports, and edit and proofread materials prior to
publication
■ Monitor social media activity and prepare web analytics reports for the bank’s website
■ Coordinate employee-attended events
Required Skills:
A minimum of 2 years’ experience in a banking or corporate environment is required. The ideal
candidate must be highly organized and have excellent interpersonal skills. A Bachelor’s degree in
Business Administration or Marketing is preferred. Superior computer skills are necessary.
Community Bank offers a competitive compensation with bonus eligibility and an excellent benefits
package. Applicants must include their desired salary.

179. What kind of company is hiring?

(A) A telecommunications company
(B) A technology company
(C) A finance company
(D) A publishing company
180. Which of the following is NOT a requirement for the job?
(A) A Bachelor’s degree in Business Administration or Marketing
(B) A minimum of 2 years’ experience in a banking or corporate environment
(C) Excellent interpersonal skills
(D) Superior computer skills

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Questions 181–185 refer to the following email and document.
To: [email protected]
From: [email protected]
Date: April 21
Re: Thanks
Hi Anwar,
Thanks for lunch yesterday, and congratulations again on your promotion! It’s great that your talents
are finally being recognized at the company. I know how hard you have worked to get this far. You
mentioned that you are nervous about your presentation at next week’s sales conference. After we
spoke, I remembered a list that I put together before I gave a speech at my brother’s wedding last
year. I did a lot of research, and these tips really helped me. I also told some jokes, but that’s not
appropriate for your presentation. Anyway, I hope these help.
Good luck, and let me know how it goes.
Hassan

Public-Speaking Tips
1. Practice your presentation in front of a mirror or a family member until you know it by heart.
Speak very slowly and then very quickly until you find a comfortable pace somewhere in between.
2. Warm up your voice before the presentation. Yawn to relax your jaw. Sing or hum to tone up
your vocal cords.
3. Don’t think of your presentation as a performance. Imagine you are having a person-to-
person conversation with a friend or colleague, rather than a room full of strangers. Don’t expect
perfection. You are human and we all make mistakes.
4. Visualize your presentation. Imagine you are watching yourself successfully deliver the
presentation from start to finish.
5. Pause often and breathe deeply. You’ve heard this before, but it really works. When you are
nervous, your breathing become rapid and shallow, and you sound less confident. Pausing also
helps your audience absorb what you have just said.
6. Make eye contact with some audience members. Don’t be afraid of them. People’s
expressions tend to be blank during presentations. Don’t interpret this as boredom. People are
simply concentrating on what you are saying.

181. What is the purpose of Hassan’s email?

(A) To thank Anwar for yesterday’s lunch
(B) To congratulate Anwar on his new job
(C) To ask for Anwar’s advice about a speech
(D) To give Anwar some tips on public speaking
182. What is NOT appropriate for Anwar’s presentation?
(A) Research
(B) Jokes
(C) Mistakes
(D) Eye contract
183. What can we infer about Anwar?
(A) He is an experienced presenter.
(B) He is Hassan’s brother.
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(C) He has asked for Hassan’s help.
(D) He has never delivered a presentation before.
184. To know something “by heart” means to:
(A) be very emotional about it
(B) know it word-for-word
(C) feel deeply about it
(D) understand it completely
185. What happens when your breathing becomes rapid and shallow?
(A) You sound less confident.
(B) You lose the audience’s attention.
(C) You absorb what you have just said.
(D) You make many mistakes.

Questions 186–190 refer to the following program and email.

LEADERSHIP SKILLS IN A CHANGING ENVIRONMENT
Two-Day Seminar: $475
Convention Centre, Collins Plaza Hotel

Day 1: Thursday, September 26

8:30 Guest Speaker: Dr. Bill Fonseca: Embracing Change to Drive Growth
9:30–12:00: Managing Performance
■ What does it take to lead?
■ Setting realistic goals and expectations
■ Coaching a virtual team
1:00–4:00: Networking
■ Maximizing the value of professional contacts
■ Using social media to expand your network

Day 2: Friday, September 27

9:00–12:30: Effective Delegation
■ Developing a dynamic team
■ Assessing your ability to effectively lead others
■ Understanding the negative impact of micromanagement
1:30–4:00: Mentoring
■ What makes a good mentor?
■ The key stages of the mentoring process
■ Evaluating the process

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To: Candice.Waterson@Global_Leadership.org
From: [email protected]
Date: September 21
Re: Leadership Skills Seminar
Dear Ms. Waterson,
Thank you for confirming my registration for the Leadership Skills seminar. I have subsequently
realized that I have a scheduling conflict and will be out of town on September 27. Therefore, I will
be unable to attend the second day. As it is too late to receive a refund under the terms of your
cancellation policy, I wish to send a substitute, my colleague Cassandra Wilson, in my place. I
understand that a $25 substitution fee applies. Please confirm that this is acceptable.
Jill Needham
Regional Accounts Manager
Smith, Dodds & Barron Inc.

186. Who will most likely attend the seminar?

(A) Colleagues
(B) Coordinators
(C) Managers
(D) Substitutes
187. What is the topic on Thursday afternoon?
(A) Networking
(B) Coaching
(C) Managing
(D) Mentoring
188. What is the purpose of Jill Needham’s email?
(A) To confirm her attendance at the seminar
(B) To cancel her registration
(C) To advise that she is unable to attend Day 2
(D) To request a refund
189. Why can’t Jill Needham receive a refund?
(A) There is no refund policy.
(B) She will be out of town.
(C) She will be attending Day 1.
(D) It’s too late to cancel her registration.
190. The word “substitute” is closest in meaning to:
(A) executive
(B) associate
(C) replacement
(D) subordinate

10-26
Questions 191–195 refer to the following article and letter.
BANK STREET DEVELOPMENT PLAN TO GO AHEAD
by George Szubanski
At a public meeting last night, City Council members announced their intention to proceed with a
$10 million redevelopment plan for the area surrounding Bank Street. The controversial plan, known
as the Bank Street Development Plan, involves rezoning the district from commercial to residential
use in order to construct several high-rise apartment buildings. If the plan proceeds, Bank Street’s
58 commercial businesses will be forced to relocate, and a park and children’s playground will also
be demolished.
Mayor Costanzo has stated that the construction is necessary to increase the number of affordable
housing units in the neighborhood and to relieve high population density issues in other areas of the
city.
“You’re not being sensitive to the needs of the local community!” shouted resident Miguel Ángel
López during the meeting. “The people clearly told you that we don’t want the rezoning, and you
aren’t listening. Who is working for whom?”
“I admit that some people are going to be hurt,” Mayor Costanzo responded. “But this will be better
for the city in the long run. People need to look at the big picture.”
Community activists, who organized a protest march after the meeting, said they intend to launch a
campaign to appeal the plan. They argue that rezoning will be a disaster for small business owners
in the neighborhood, who will be forced to move or close down altogether.

LETTER TO THE EDITOR

I am against the Bank Street Development Plan. If the plan goes ahead, it will destroy a historic and
thriving community. My family has owned a clothing store on Bank Street for three generations. My
cousins own the supermarket across the street. The park and playground are an important part of
our community’s social life. Families have picnics in the park every weekend in summer. It’s the only
place for our children to play.
Furthermore, the relocation plan for the residents is unclear. Most importantly, we don’t want to
move! The mayor and the City Council members seem to forget that they are our elected
representatives. Miguel Ángel López is correct. They are supposed to work for us! Have they also
forgotten that there is an election in November?
Mrs. Gabriela Garcia
President, Bank Street Small Business Association

191. Where would you most likely read the article?

(A) In a monthly magazine
(B) In a daily newspaper
(C) In a real estate brochure
(D) In a library book
192. Why does City Council want to rezone the Bank Street commercial district?
(A) The area is too densely populated.
(B) There are too many businesses in the area.
(C) The small businesses aren’t successful.
(D) There isn’t enough affordable housing in the city.
193. Which word best describes the Bank Street business owners?
(A) Upset
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(B) Busy
(C) Social
(D) Sensitive
194. Why did Gabriela Garcia write a letter?
(A) To support the community activists who oppose the plan
(B) To remind City Council members that they are elected representatives
(C) To describe her family’s history in the area
(D) To tell the mayor that she doesn’t want to move
195. What is happening in November?
(A) The community activists will organize a major protest.
(B) The residents will vote for their local representatives.
(C) The developers will demolish the park and playground.
(D) The residents will be forced to relocate to another area.

Questions 196–200 refer to the following email and chart.

To: Walter Molineaux, CEO
From: Katrina Ekberg, Human Resources Director
Date: October 14
Re: Survey Results
Walt,
The results of the Employee Satisfaction with Management survey have now been distributed to the
Senior Executive Team. I have scheduled a meeting for next Monday morning to discuss the results
and to devise an Action Plan that addresses the shortcomings and weaknesses reflected in the
survey. Once the Action Plan is finalized, it will be communicated to employees.
In order to show that we are committed to improving employee satisfaction and making this a great
place to work, I recommend that we establish a Survey Committee to act on negative aspects of the
survey as soon as possible. I also recommend including an employee representative on the
committee. Employees should participate in task forces and focus groups in order to increase their
level of overall satisfaction with the company. This will also help to reduce the high rate of staff
turnover the company has experienced in recent years, and therefore increase overall productivity.
Katrina

EMPLOYEE SATISFACTION WITH MANAGEMENT SURVEY RESULTS

Not at Sometim Most of All of
All es the Time the Time
Does you manager have good communication skills? 65% 15% 10% 10%
Does your manager behave in a professional manner? 35% 20% 20% 25%
Does your manager have good business knowledge? 50% 20% 20% 10%
Is your manager good at resolving conflicts? 70% 10% 10% 10%
Is your manager fair? 55% 25% 10% 10%
Is your manager a good motivator? 40% 20% 25% 15%
Does your manager give constructive criticism? 50% 30% 15% 5%
Is your manager accessible and available? 60% 20% 10% 10%

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196. What was the purpose of the survey?
(A) To assess overall employee satisfaction with management
(B) To show management’s commitment to making the company a great place to work
(C) To reduce the high rate of staff turnover in recent years
(D) To recommend improvements to management’s negative aspects
197. What will happen next Monday?
(A) The results of the Employee Satisfaction with Management survey will be distributed.
(B) A Survey Committee will be established to address the survey’s negative aspects.
(C) The Senior Executive Team will meet to discuss the survey and devise an Action Plan.
(D) An Action Plan will be finalized and communicated to employees.
198. Which of the following will employees NOT participate in?
(A) Task forces
(B) Executive team meetings
(C) Focus groups
(D) Survey committee meetings
199. In which area did management get the lowest rating in the survey?
(A) Professional manner
(B) Communication skills
(C) Conflict resolution
(D) Constructive criticism
200. What can you infer about the employees’ attitude towards management at this company?
(A) Most employees are satisfied.
(B) Some employees are dissatisfied.
(C) Most employees are dissatisfied.
(D) None of the employees is satisfied.

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