Zain Parvaiz Contact Info

Team Lead-North at Servex 24/7 +923328685185

✉ [email protected]

I am an ambitious problem solver having a great passion for my profession. I am much  G15 Marlaz
experience of creating logical and innovative solutions to complex problems. Thorough and Islamabad, Pakistan
precise in everything I do and has a keen interest in technology, user experience. I am
continually evaluating and upgrading my skills so that I stay at the cutting edge of targets. I am a
natural problem solver, who has proven myself by successfully completing projects for IT
consultancies and IT departments.

 Strengths & Skills

✔ Active Directories ✔ Computer Hardware installation ✔ Fluent in English
✔ Database Concepts ✔ MS Office ✔ Firewalls
✔ Team skills/ team oriented/team player. ✔ Windows Installation and troubleshooting ✔ Windows Server 2012
✔ Networking ✔ SQL Server 2008 ✔ Team-Building Skills

 Academics
Title Institute Score Date
BS Computer Science National University of Modern Language 70% 2014
(NUML), Islamabad
FSc Punjab College Of Science, Sialkot 56% 2009

Matriculation New Cantt Public High School, Sialkot 74% 2007

 Experience 4 years
Company Designation Duration
Servex 24/7 Team Lead - North Zone Dec 2020 - Present 9 months

Ibex Global Team Lead-North Mar 2020 - Dec 2020 9 months

Ibex Global Tech. Support Engineer Aug 2015 - Jul 2019 3.9 years

 Work History
Servex 24/7 Dec 2020 - Present (9 months)

Team Lead - North Zone Islamabad, Pakistan

Responsibilities:

Coordinating/Managing Team of Field Support Staff (Islamabad, Peshawar) regarding Application specific issues and any Other general
queries. Co-ordinate with Nestle Management.
Salesflo deployement and Training Specialist deployed 60+ site and trained KPO's.
Effective command on MS Office i.e. Excel, Power Point,Outlook.
Effective co-ordination with all regions/ Distributors.
Salesflo TTS ( Promotions Implementation) in system for whole Zone Claimable and non Claimable.
Monthly reconciliation of sales data with HO.
Network installation and troubleshooting
System hardware Trouble shooting and Installation
Windows Installation and Troubleshooting
Monitoring and optimizing the performance of the database.
Backing up and restoring databases. Planning for backup and
Recovery of database information
Testing New Releases and their implementation.
Regular field visits of in/out stations Distribution in the North region
For Audit/Trainings.
Assuring the Resolution of issues with in defined SLA.
Managing NPDMS (Nestle Pakistan Distributor Management System) in North region.
Installing and upgrading the database server and Nestle Pakistan Distributor Management System (NPDMS).
Controlling and monitoring user access to the database.
Planning for backup and recovery of database information.
 Enrolling users and maintaining system security.
Modifying the database structure, as necessary, from information given by retailers.
Providing Training/Refresher of NPDMS software to ASM/TI/distribution staff.
Day to day issues coordination with Area Sales Manager regarding NPDMS at the distribution.
Remotely/On Field Troubleshooting of NPDMS Software.
Regular field visits of more than five out stations Distribution in the North region.
Coordination with Nestle SAE at Nestle Zonal Office Islamabad regarding up gradation and changes in NPDMS.
Reporting in MS excel to the Nestle HO (Head Office Lahore)

Ibex Global Mar 2020 - Dec 2020 (9 months)

Team Lead-North Islamabad, Pakistan

Responsibilities:

Responsibilities:

Coordinating/Managing Team of Field Support Staff (Islamabad, Peshawar) regarding Application specific issues and any Other general
queries. Co-ordinate with Nestle Management.
Salesflo deployement and Training Specialist deployed 60+ site and trained KPO's.
Effective command on MS Office i.e. Excel, Power Point,Outlook.
Effective co-ordination with all regions/ Distributors.
Salesflo TTS ( Promotions Implementation) in system for whole Zone Claimable and non Claimable.
Monthly reconciliation of sales data with HO.
Network installation and troubleshooting
System hardware Trouble shooting and Installation
Windows Installation and Troubleshooting
Monitoring and optimizing the performance of the database.
Backing up and restoring databases. Planning for backup and
Recovery of database information
Testing New Releases and their implementation.
Regular field visits of in/out stations Distribution in the North region
For Audit/Trainings.
Assuring the Resolution of issues with in defined SLA.
Managing NPDMS (Nestle Pakistan Distributor Management System) in North region.
Installing and upgrading the database server and Nestle Pakistan Distributor Management System (NPDMS).
Controlling and monitoring user access to the database.
Planning for backup and recovery of database information.
Enrolling users and maintaining system security.
Modifying the database structure, as necessary, from information given by retailers.
Providing Training/Refresher of NPDMS software to ASM/TI/distribution staff.
Day to day issues coordination with Area Sales Manager regarding NPDMS at the distribution.
Remotely/On Field Troubleshooting of NPDMS Software.
Regular field visits of more than five out stations Distribution in the North region.
Coordination with Nestle SAE at Nestle Zonal Office Islamabad regarding up gradation and changes in NPDMS.
Reporting in MS excel to the Nestle HO (Head Office Lahore)

Ibex Global Aug 2015 - Jul 2019 (3.9 years)

Tech. Support Engineer Islamabad, Pakistan

Responsibilities:

Managing NPDMS (Nestle Pakistan Distributor Management System) in North region.

Installing and upgrading the database server and Nestle Pakistan Distributor Management System (NPDMS).
Controlling and monitoring user access to the database.
Planning for backup and recovery of database information.
Enrolling users and maintaining system security.
Modifying the database structure, as necessary, from information given by retailers.
Providing Training/Refresher of NPDMS software to ASM/TI/distribution staff.
Day to day issues coordination with Area Sales Manager regarding NPDMS at the distribution.
Remotely/On Field Troubleshooting of NPDMS Software.
Regular field visits of more than five out stations Distribution in the North region.
Coordination with Nestle SAO at Nestle Zonal Office Islamabad regarding up gradation and changes in NPDMS.
Reporting in MS excel to the Nestle HO (Head Office Lahore)

 Projects
Semester Jan 2011 - Jan 2015 (4 years)

Company: NUML

Bluetooth Chat (Android)

Management System (Java)
NUML Website (PHP)
School Management System (C#)
Implemented Algorithm of OS Scheduling (Java)
Shopping website (asp.net)
School Management System (C# Desktop application)

Final Project

Reporter GIS based Web Application (C#.NET)

 Industries * Functional Areas  Languages

Information Technology Client Services & Customer Support English - Native
BPO Software & Web Development Urdu - Native