MBA (FT) PROJECT ON

“Zoom vs Google Meet: A comparison based on the perception of the students

of Dibrugarh University for the best application for study”

[ A project report submitted in partial fulfilment of the requirements of the

degree of Masters in Business Administration (ft.) of Dibrugarh University]

Submitted By:
Udvasita H Choudhury
MBA (ft) 4th Semester

Under the guidance of:

Dr. Pratim Barua
Associate professor

Centre for Management Studies

Dibrugarh University
2021

1
 ACKNOWLEDGEMENT

This report is the result of the concentrated efforts and consistent guidance of many
individuals. An understanding of the study like this is never the outcome of the effort of the
single person. We would be failing out duty if we don’t say a word of thanks to these persons.

I express my profound gratitude to Prof. Kumud Chandra Goswami, Chairperson of

Centre for Management Studies, Dibrugarh University, for giving us the chance and
facility to undertake the project.

It is my radiant sentiment to place on record my best regards, deepest sense of gratitude to

Dr. Pratim Barua, Associate Professor of Centre for Management Studies, Dibrugarh
University, who in spite of being extraordinarily busy with his duties, took out time to hear,
guide and keep me on the correct path and allowing me to carry out my project under his
formidable stewardship.

Finally, I express my thanks to all the persons who were directly or indirectly connected to
me with constant effort. Last but not the least; I would also like to thank all the respondents
who spent their valuable time in responding to their queries.

2
 DECLARATION

I, Udvasita H Choudhury, student of Centre for Management, hereby declare that the project
entitled “Zoom vs Google Meet: A comparison based on the perception of the students of
Dibrugarh University for the best application for study” is prepared by me for the partial
fulfilment of the requirement of MBA.

I also declare that the report is my original work and not a duplicate of some other research
work. The matter contained in this report has never been published or submitted to any
institution or university for certification. The information contained herein is true and original
to the best of my knowledge.

Udvasita H Choudhury
Centre for Management Studies
Dibrugarh University

3
 CERTIFICATE

It is to certify that the Project “ZOOM VS GOOGLE MEET: A COMPARISON BASED ON

THE PERCEPTION OF THE STUDENTS OF DIBRUGARH UNIVERSITY FOR THE
BEST APPLICATION FOR STUDY” have been done by Udvasita H Choudhury of MBA 4 th
Semester of Dibrugarh University under my guidance.

The Report embodies original pieces of work done by her and she has not attempted to copy
it from any work done by other student for any course under Dibrugarh University or any
other University. The findings are her own efforts.

Date:
Place:

Dr. Pratim Barua

Associate Professor
Centre for Management Studies
Dibrugarh University

4
 PREFACE

Consumer perception is defined as a process by which consumers sense a marketing stimulus,

and organize, interpret, and provide meaning to it.
The main motive is to develop practical knowledge in a student as a supplement to theoretical
study of management. To understand and to apply the concept of the curriculum, I have
undergone a research upon the title of the project “Zoom vs Google Meet: A comparison
based on the perception of the students of Dibrugarh University for the best application for
study”
I have tried my best to represent all relevant information and data related to my project, hope
it meets the expectations of the readers.

Thanking You,
Udvasita H Choudhury

5
6
 TABLE OF CONTENTS

Cover Page 1
Acknowledgement 2
Declaration 3
Certificate 4
Preface 5
Table of Contents 6-7
List of Tables 8
List of Figures 9
Executive Summary 10

CHAPTER 1.0: INTRODUCTION TO 11

THE PROJECT
1.1 Introduction on comparative study 11
based on perception of students, Zoom
with Google Meet.
1.3 About the Company. 12-13
CHAPTER 2.0: LITERATURE REVIEW 14
CHAPTER 3.0: RESEARCH 15-16
METHODOLOGY
3.1 Research Methodology 15
3.2 Data Source 15
3.3 Research Approach 15
3.4 Research Instrument 15
3.5 Data Collection Tools 15
3.6 Data Analysis Tools 15
3.7 Process of Research Methodology 15
3.7.1 Area of Study 15
3.7.2 Universe 15
3.7.3 Sample Size 15
3.7.4 Sampling Technique 15
3.8.5 Methodology 15-16
CHAPTER 4.0: DATA ANALYSIS AND 17-32

7
INTERPRETATION
CHAPTER 5.0: FINDINGS, 33-35
SUGGESTIONS AND CONCLUSION
CHAPTER 5.1: Findings 33
CHAPTER 5.2: Suggestions 34
CHAPTER 5.3: Conclusion 35
BIBLIOGRAPHY 36
ANNEXURE 37-39

LIST OF TABLES

8
Table 4.1 Gender of students 17
Table 4.2 Age of the students 18
Table 4.3 Have you heard about both the 19
applications?
Table 4.4 Do you have one or more 20
applications in your device you are using?
Table 4.5 Are you aware about the pricing 21
plans of both the applications?
Table 4.6 Do you know the meeting time of 22
both the applications?
Table 4.7 Do you know about the security 23
features of both the applications?
Table 4.8 Which one has a better interface 24
according to you?
Table 4.9 Which one do you think has 25
better features to hold an official meeting?
Table 4.10 Which one do you think is easy 26
to use?
Table 4.11 Which one has smooth video 27
conferencing even with larger groups?
Table 4.12 Which application is better for 28
long purpose presentations and meetings?
Table 4.13 Which application is smoother 29
and faster to use when it comes to virtual
classes?
Table 4.14 Which options do you think 30
goes well with Google Meet?
Table 4.15 Which options do you think 31
goes well with Zoom?
Table 4.16 Which application will you 32
prefer to use during online classes?

LIST OF FIGURES

9
Figure 4.1 Gender of students 17
Figure 4.2 Age of the students 18
Figure 4.3 Have you heard about both the 19
applications?
Figure 4.4 Do you have one or more 20
applications in your device you are using?
Figure 4.5 Are you aware about the 21
pricing plans of both the applications?
Figure 4.6 Do you know the meeting time 22
of both the applications?
Figure 4.7 Do you know about the security 23
features of both the applications?
Figure 4.8 Which one has a better 24
interface according to you?
Figure 4.9 Which one do you think has 25
better features to hold an official meeting?
Figure 4.10 Which one do you think is 26
easy to use?
Figure 4.11 Which one has smooth video 27
conferencing even with larger groups?
Figure 4.12 Which application is better for 28
long purpose presentations and meetings?
Figure 4.13 Which application is smoother 29
and faster to use when it comes to virtual
classes?
Figure 4.14 Which options do you think 30
goes well with Google Meet?
Figure 4.15 Which options do you think 31
goes well with Zoom?
Figure 4.16 Which application will you 32
prefer to use during online classes?

EXECUTIVE SUMMARY

10
Title of the Project: Zoom vs Google Meet: A comparison based on the perception of the
students of Dibrugarh University for the best application for study.
Institutional Guide: Dr Pratim Barua (Associate Professor, Centre for Management Studies,
Dibrugarh University), Dibrugarh.
Area under study: Dibrugarh University.
Objectives:
 To know the awareness level about Zoom and Google Meet.
 To understand the perception of the students about both the applications.
 To find out the best application for study among both the applications.

Scope: This survey helps to understand and know the awareness level and the perception of
the students of Dibrugarh University. Also, to the study is to find out the best application for
study among the applications.
Findings: Google Meet has been able to outplace the former with its features and smoother
and faster usage among the respondents. Google Meet is more preferable by the students
when it comes to virtual classes mainly because of the easy user interface that Google Meet
has as students prefer easier user and a computer system interaction. In case of good quality
video conferencing, Zoom is able to outplace Google Meet. Maximum of the respondents
have chosen Google Meet as the application to study and they prefer to use it during the
online classes.
Conclusion: For the respondents Google meet outplaced Zoom in a lot of levels. They
preferred the application as because it had a user-friendly interface, used lesser data and
smoother and faster usage. Most of the respondents weren’t much aware about the security
features of the applications and in case of quality video conferencing, Zoom outplaced
Google Meet. Maximum of the respondents have chosen Google Meet as the application to
study and they prefer to use it during the online classes.

CHAPTER 1.0: INTRODUCTION TO THE PROJECT

11
The comparative study analysis based on the perception of the students’ report has been
prepared after gaining an insight into the likes and dislikes of the students of Dibrugarh
University regarding Zoom and Google Meet. The information has been gathered through
online questionnaire distribution i.e., google forms.
This comparative analysis based on perception of Zoom with Google Meet helps to
understand how both the applications holds individual perception among the students of
Dibrugarh University. It also helps to give an insight about how much the students are aware
of both the applications, and we also get to know about the drawbacks of the two platforms.
Also, we get to know which application is preferable by the students for online study.
The study was aimed at gathering feedback from the students regarding their preferred usage
based on their perception of Zoom and Google Meet. Also, to know how much the students
are aware about both the applications along with knowing which application is most
preferable by the students for studying online.

1.2 Introduction on comparative study based on perception of students, Zoom with

Google Meet:
Comparative analysis is a critical part of any company’s marketing plan which helps us
gather information to increase in improvement of sales volume, efficiencies and other details.
It also helps in mainly identifying the competitors and evaluating the strategies to determine
the strength of the competitor company and the weakness to help increasing their own sales
than the competitors.
Perception is the organisation, identification, and interpretation of sensory information in
order to represent and understand the presented information or environment.
In today’s world everything is becoming very competitive and to fit in this competitive world
any company should try to grow and improve, constantly hardworking, ability to adapt new
ideas and techniques, constantly be learning about the company and the products they ae
dealing with, their competitor’s weaknesses and strengths etc. these all are the necessary
requirements to improvise new ideas and also for the improvement of their profit. By the
comparison study on perception, one can understand the relation it has with the competitor
company and broaden the knowledge about the target customers or consumers. Through this
the company can make their market strategy stronger and effective.
The study was conducted with the aim of gathering feedback and understanding the
perception regarding their awareness and the suitable application of usage between the two
applications. From the study, we were able to know the preferences of the students between
the platforms. We were also able to know the rise of the number of users of these applications
during the Covid 19 pandemic phase that is going on.

12
1.3 About the Company:
Both the applications are video conferencing platforms and it is one of the major technologies
that enables seamless remote work. It is a software solution designed to facilitate face-to-face
collaboration between teammates regardless of their location.

Zoom: Zoom Video Communications, Inc. (stylized as zoom or simply Zoom) is an

American communications technology company headquartered in San Jose, California. It
provides videotelephony and online chat services through a cloud-based peer-to-peer
software platform and is used for teleconferencing, telecommuting, distance education, and
social relations.

Eric Yuan, a former Cisco engineer and executive, founded Zoom in 2011, and launched its
software in 2013. Zoom's aggressive revenue growth, and perceived ease-of-use and
reliability of its software, resulted in a $1 billion valuation in 2017, making it a "unicorn"
company. The company first became profitable in 2019, and completed an initial public
offering that year. The company joined the NASDAQ-100 stock index on April 30, 2020.

Google Meet: Google Meet (formerly known as Hangouts Meet) is a video-communication

service developed by Google. It is one of two apps that constitute the replacement for Google
Hangouts, the other being Google Chat. After being invite-only and quietly releasing an iOS
app in February 2017, Google formally launched Meet in March 2017. The service was
unveiled as a video conferencing app for up to 30 participants, described as an enterprise-
friendly version of Hangouts. It has launched with a web app, an Android app, and an iOS
app.

While Google Meet introduced the above features to upgrade the original Hangouts
application, some standard Hangouts features were deprecated, including viewing attendees
and chat simultaneously. The number of video feeds allowed at one time was also reduced to
8 (while up to 4 feeds can be shown in the "tiles" layout), prioritizing those attendees who
most recently used their microphone. Additionally, features such as the chat box were
changed to overlay the video feeds, rather than resizing the latter to fit. Hangouts is scheduled
to cease operation in the first half of 2021.

During the 2020 COVID-19 pandemic, the use of Meet grew by a factor of 30 between
January and April 2020, with 100 million users a day accessing Meet, compared to 200
million daily uses for Zoom as of the last week of April 2020. Google suspended its usual 60-
minute limit for unpaid accounts.

13
CHAPTER 2.0: LITERATURE REVIEW

14
  Brophy, J. (2005). Goal Theorists Should Move on from Performance Goals.
Educational Psychologist, Rahman, D. (2020). A Reckoning for Online Learning in
Times of Crisis. The Star. Mardesci, H. (2020). The Effect of Online Learning on
University Students’ Learning Motivation. Online Learning:
It is not at all argumentative that educators face many challenges in this new norm i.e., the
online learning. One of the most important challenges in online teaching and learning is
students’ motivation towards online teaching and learning. Motivation can be defined as the
student’s desire to learn something in a learning environment (Brophy, 2005). The students’
motivation is derived from the interaction between the educators and their students (Brophy,
2005). Conventional education processes deal with physical interaction and communication
of the students in classroom but during this pandemic outbreak, the educators face obstruction
in motivating students to participate and also to stay attentive during online learning classes.
Aside from the difficulties to motivate, difficulty in interacting and supervising the students
since they are not meeting them face-to-face is also one of the problems the educators are
facing.
Mardesci (2020) stated that online learning mainly affected the students’ motivation to learn
due to different other factors such as teaching method, lack of facilities such as laptop and
internet connection as well as interaction process in the online teaching and learning. Without
motivation from both the parties, it would be difficult for effective online teaching and
learning to take place.

 The Round Table, 109, 1-2. Rahman, D. (2020). A Reckoning for Online Learning in
Times of Crisis. The Star:
The Covid-19 pandemic has made the education systems around the world to find some
options for learning as the Covid-19 has affected and hampered the whole education system.
Due to this unprecedented Covid-19 crisis, face-to-face classrooms are no longer permitted in
most countries as a measure minimise the spread of Covid-19 pandemic (Rahman, 2020).
Online teaching and learning have been fully implemented. There are a few strategies that
can be implemented in online remote teaching and learning such as the use of suitable online
platform, applying tools that exist or occur at the same time or not, as well as giving feedback
to increase students’ motivation and participation.

 Dhawan, S. (2020), Online learning: A panacea in the time of COVID-19 crisis,

Journal of Educational technology Systems, Smart, K.L, &Cappel, J.J (2006) Student
perceptions of online learning: A comparative study, Journal of Information
Technology Education:
Online learning can also be also termed as open learning, web-based learning, computer
mediated learning, blended learning, E-learning (Dhawan, 2020; Smart & Cappel, 2006).
According to previous studies, a common feature of online learning is students get the
possibility to learn anywhere, at any time, at any pace by connecting to the internet using a
computer or mobile phone.

15
 CHAPTER 3.0: RESEARCH METHODOLOGY

3.1 Research Methodology:

The process used to collect information and data for the purpose of making decisions. The
methodology may include publication research, interviews, surveys, and other research
techniques.

3.2 Data Source: Primary Data

3.3 Research Approach: Descriptive

3.4 Research Instrument: Data are collected from primary source. A well-structured
questionnaire comprising of both open and close ended questions was used. Questionnaire for
the students is designed to drive the project as per the objectives.

3.5 Data Collection Tools: Google forms (close and open- ended questions)

3.6 Data Analysis Tools:

Bar Diagram, Pie Chart.

3.7 Process of Research Methodology

3.7.1 Area of Study: Dibrugarh University
3.7.2 Universe: Dibrugarh university students
3.7.3 Sample Size:
Population: 2,223
Sample Size: 92
3.7.4 Sampling Technique: Convenience sampling

3.8.5 Methodology:
The Researcher had been assigned to do “ZOOM VS GOOGLE MEET: A
COMPARISON BASED ON THE PERCEPTION OF THE STUDENTS OF DIBRUGARH
UNIVERSITY FOR THE BEST APPLICATION FOR STUDY” and to create a consolidated
data from the students. Researcher had done google form questionnaire interview to students
to take their feedback from my predesigned questionnaire, which was as a tool to collect

16
feedback. The study focuses on understanding the student perception, awareness level and the
best application for study between both the applications. The study reveals the ways of a
student perception about both the applications.
The main purpose of studying this topic is to understand how different the perceptions are
from one student to another. Therefore, I have conducted this research to find out the
perception of the students.
This study is pure research and it is descriptive in nature. In our study, the population is 2,223
in number, out of which our sample size consisted of 92 numbers which I have collected data
from them according to the questionnaire prepared by me.
This sampling is done by using the method of non-probabilistic sampling, convenience
sampling which is a type of sampling where the first available primary data are used for the
research. In this research, we have collected the data by using the method of primary data
collection. I have collected information through google form questionnaire from the students.

17
 CHAPTER 4.0: DATA ANALYSIS AND INTERPRETATION

Data analysis helps to understand the student’s perception, to know the awareness level and
also to find out the best application for study among the students of Dibrugarh University.

4.1 Gender of students:

FEMALE MALE OTHER

48 44 0

Table: 4.1

48%
52% Female
Male
Other

Figure: 4.1

Interpretation: Here, the female percentage of filling the questionnaire up is more than the
male percentage in the population of 92 students.

18
4.2 Age of the students:

16-19 20-23 24-29

1 34 57

Table: 4.2

1%

37%
16-19
20-23
24-29

62%

Figure: 4.2

Interpretation: Here, the percentage of students aged between 24-29 are more in numbers in
filling up the questionnaire.

19
4.3 Have you heard about both the applications?

YES NO

90 2

Table: 4.3

YES NO

2%

98%

Figure: 4.3

Interpretation: Here, the maximum number of students heard about both the applications, as
during this pandemic many of the meetings, programmes and specifically online classes were
conducted through any of the two applications.

20
4.4 Do you have one or more applications in your device you are using?

ONE BOTH

83 9

Table: 4.4

10%

90%

One Both

Figure: 4.4

Interpretation: Here, maximum of the students has only one application installed in their
device they are using.

21
4.5 Are you aware about the pricing plans of both the applications?

YES NO

27 65

Table: 4.5

NO 70.70%

YES 29.30%

0.00% 10.00% 20.00% 30.00% 40.00% 50.00% 60.00% 70.00% 80.00%

Figure: 4.5

Interpretation: Most of the students are not aware about the pricing plan of both the
applications because both the applications can be used free of cost as free meet calls have a
single host and up to 100 participants and in a classroom, students do not exceed more than
100 in strength.

4.6 Do you know the meeting time of both the applications?

22
 YES NO

53 39

Table: 4.6

42%

58%

YES NO

Figure: 4.6

Interpretation: Here, the maximum number of students chose yes that they know the
meeting time of both the applications.

4.7 Do you know about the security features of both the applications?

23
 YES NO MAYBE

29 24 39

Table: 4.7

32%

42%

YES
NO
MAYBE

26%

Figure: 4.7

Interpretation: Most of the students are in doubt if they know the security features of both
the applications followed by a percentage of students that know about the security features of
both the applications.

4.8 Which one has a better interface according to you?

24
 GOOGLE MEET ZOOM

82 10

Table: 4.8

11%

89%

GOOGLE MEET ZOOM

Figure: 4.8

Interpretation: According to maximum of the respondents Google meet has a better

interface than Zoom application.

4.9 Which one do you think has better features to hold an official meeting?

25
 GOOGLE MEET ZOOM

56 36

Table: 4.9

39.10%
ZOOM

60.90%
GOOGLE MEET

0.00% 10.00% 20.00% 30.00% 40.00% 50.00% 60.00% 70.00%

Figure: 4.9

Interpretation: To hold an official meeting the respondents chose Google meet as a better
option than Zoom application.

4.10 Which one do you think is easy to use?

26
 GOOGLE MEET ZOOM

82 10

Table: 4.10

11%

89%

GOOGLE MEET ZOOM

Figure: 4.10

Interpretation: Google meet has been chosen by maximum of the respondents based on how
easy the applications are to use.

4.11 Which one has smooth video conferencing even with larger groups?

27
 GOOGLE MEET ZOOM

52 40

Table: 4.11

GOOGLE MEET ZOOM

44%

57%

Figure: 4.11

Interpretation: Here, maximum of the students chose google meet as a better option to
conference with larger group of people as students mainly had their online classes through
anyone of the two applications.

4.12 Which application is better for long purpose presentations and meetings?

28
 GOOGLE MEET ZOOM

62 30

Table: 4.12

32.60%; 33%

GOOGLE MEET
ZOOM

67.40%; 67%

Figure: 4.12

Interpretation: Maximum number of students preferred Google meet over Zoom for long
purpose presentations and meetings.

4.13 Which application is smoother and faster to use when it comes to virtual classes?

29
 GOOGLE MEET ZOOM

87 5

Table: 4.13

5%

95%

GOOGLE MEET ZOOM

Figure: 4.13

Interpretation: As this survey is based on students only, they would obviously know about
virtual classes. So, according to the survey, most of the respondents chose Google meet over
Zoom for smoother and faster use when it comes to virtual classes.

4.14 Which options do you think goes well with Google Meet?

30
 EASY USER DATA EASY GOOD QUALITY NO GOOGLE
INTERFACE PRIVACY ACCESSIBILIT VIDEO MEET
Y CONFERENCING APPLICATION
DOWNLOAD
REQUIRED
71 34 68 49 26

Table: 4.14

Figure: 4.14

Interpretation: Here, the respondents have chosen easy user interface and easy accessibility
as top features that goes well with Google Meet.

4.15 Which options do you think goes well with Zoom?

31
 EASY USER DATA EASY GOOD QUALITY NO ZOOM
INTERFACE PRIVACY ACCESSIBILITY VIDEO APPLICATION
CONFERENCING DOWNLOAD
REQUIRED

36 29 43 57 12

Table: 4.15

Figure: 4.15

Interpretation: Here, the respondents have chosen good quality video conferencing and easy
accessibility as top features that goes well with Zoom.

4.16 Which application will you prefer to use during online classes?

32
 GOOGLE MEET ZOOM

88 4

Table: 4.16

4%

96%

GOOGLE MEET ZOOM

Figure: 4.16

Interpretation: Maximum of the respondents have chosen Google meet as the application
they prefer to use during online classes.

CHAPTER 5.0: FINDINGS, SUGGESTIONS AND CONCLUSION

33
 CHAPTER 5.1: FINDINGS

Going by the data collected through google form questionnaire, these are the findings:
 Google Meet and Zoom are the current video conferencing platforms which gained or
are gaining significant popularity among the students. However, Google Meet has
been able to outplace the former with its features and smoother and faster usage
among the respondents.
 Google Meet is more preferable by the students when it comes to virtual classes
mainly because of the easy user interface that Google Meet has as students prefer
easier user and a computer system interaction.
 Most of the respondents are not at all aware about the pricing plans of both the
applications and are unsure about if they know about the security features of both the
applications as students mostly are unaware of the cons of working outside of their
study place networks.
 Google Meet has been able to outplace Zoom where students have responded about
the smoother video conferencing even with larger groups and better for long purpose
presentations and meetings as Zoom consumes for about 540 mb per hour for standard
high quality and a slightly lesser data in mobile, but consumes much data than Google
Meet.
 In case of good quality video conferencing, Zoom is able to outplace Google Meet.
 Maximum of the respondents have chosen Google Meet as the application to study
and they prefer to use it during the online classes.
 Google Meet and Zoom has been quite popular among the students specially the
usage increased a lot during the Covid 19 pandemic as restrictions were imposed on
holding of physical classes and lockdowns happened thereby confining students and
teachers to their homes. In such a scenario, large number of students took to using
these applications for class interactions between teachers and the class.

CHAPTER 5.2: SUGGESTIONS

34
For Google Meet:
 Google meet should focus on giving good quality video conferencing even in lower
data consumption.
 Google meet must look through suitability of organising a webinar and also try
increasing the number of participants that can join to more than 250.

For Zoom:
 Zoom should try working more on its interface as many of the respondents found
Zoom to be complex to use.
 Zoom should look through its privacy issues as intruders have been able to access
video meetings that were not password protected.
 Respondents also complained about network issues that Zoom has as it consumes
more data than Google meet.

CHAPTER 5.3: CONCLUSION

35
The end semester project assigned to me is done with the students of Dibrugarh University.
All efforts have been made to do the same. The information is gathered from the students
regarding the questions put on the questionnaire. All efforts made to avoid biasness from all
those gathered information. As the research universe was the whole university students, the
results may not be truly reflective, but I have tried my best to find out a reasonable solution.
The basic conclusions resulting from the survey are:
For the respondents Google meet outplaced Zoom in a lot of levels. They preferred the
application as because it had a user-friendly interface, used lesser data and smoother and
faster usage. Most of the respondents weren’t much aware about the security features of the
applications and in case of quality video conferencing, Zoom outplaced Google Meet.
Maximum of the respondents have chosen Google Meet as the application to study and they
prefer to use it during the online classes.

BIBLIOGRAPHY
36
JOURNALS REFERENCE
 Brophy, J. (2005). Goal Theorists Should Move on from Performance Goals.
Educational Psychologist, Rahman, D. (2020). A Reckoning for Online Learning in
Times of Crisis. The Star. Mardesci, H. (2020). The Effect of Online Learning on
University Students’ Learning Motivation. Online Learning.
 The Round Table, 109, 1-2. Rahman, D. (2020). A Reckoning for Online Learning in
Times of Crisis. The Star.
 Dhawan, S. (2020), Online learning: A panacea in the time of COVID-19 crisis,
Journal of Educational technology Systems, Smart, K.L, &Cappel, J.J (2006) Student
perceptions of online learning: A comparative study, Journal of Information
Technology Education.

BOOK REFERENCE
 The Theory and Practice of Online Learning, (second edition), Terry
Anderson.

WEBSITE
 https://scholar.google.com/ Retrieved September 1, 2021.
 https://en.wikipedia.org/wiki/Zoom_(software) Retrieved August 29, 2021.
 https://en.wikipedia.org/wiki/Google_Meet Retrieved August 29, 2021.

ANNEXURE

37
Hello, I am Udvasita H Choudhury. I am conducting a survey upon the topic " Zoom
VS Google Meet: Comparison based on the perception of the students of Dibrugarh
University for the best application for study" in partial fulfilment of the requirement
for the degree of Masters of Business Administration. I would really appreciate if you
could take some time to fill out the questionnaire. All the information provided by you
will be used for academic purpose only and will be kept confidential.
Thankyou!

1. Name…………………………………………

2. Gender:

o Female
o Male
o Other

3. Age:

o 16-19
o 20-23
o 24-29

4. Have you heard about both the applications?

o Yes
o No

5. Do you have one or both the applications installed in your device you are using?

o Yes
o No

6. Are you aware about the pricing plans of both the applications?

o Yes
o No

7. Do you know the meeting time limit of both the applications?

o Yes
o No

38
8. Do you know about the security features of both the applications?

o Yes
o No
o Maybe

9. Which one has a better interface according to you?

o Google Meet
o Zoom

10. Which one do you think has better features to hold an official meeting?

o Google Meet
o Zoom

11. Which one do you think is easy to use?

o Google Meet
o Zoom

12. Which one has smooth video conferencing even with larger groups?

o Google Meet
o Zoom

13. Which application is better for long purpose presentations and meetings?

o Google Meet
o Zoom

14. Which application is smoother and faster to use when it comes to virtual classes?

o Google Meet
o Zoom

15. Which options do you think goes well with Google meet?

o Easy user interface

o Data privacy

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 o Easy accessibility
o Good quality video conferencing
o No Google Meet application download required

16. Which options do you think goes well with Zoom?

o Easy user interface

o Data privacy
o Easy accessibility
o Good quality video conferencing
o No Zoom application download required

17. Which application will you prefer to use during online classes?

o Google Meet
o Zoom

18. Why do you think one application is better than the other? (Mention the
application you think is better)

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