Scribd Logo
Upload

Welcome to Scribd!

  • 389 views

    WAC MKTG392 Turbulence On The Tarmac

    Uploaded by

    Aman
    IndiGo had the fewest number of passenger complaints in 2017 according to DGCA data, with 109 complaints which equates to 0.3 complaints per 10,000 passengers carried. Air India had the highest number of complaints with 245, which is 1.9 complaints per 10,000 passengers carried. The data also shows that 581 of the total 716 complaints across all airlines had been closed, while 135 complaints remained open.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    WAC MKTG392 Turbulence On The Tarmac

    Uploaded by

    Aman
    389 views7 pages
    IndiGo had the fewest number of passenger complaints in 2017 according to DGCA data, with 109 complaints which equates to 0.3 complaints per 10,000 passengers carried. Air India had the highest number of complaints with 245, which is 1.9 complaints per 10,000 passengers carried. The data also shows that 581 of the total 716 complaints across all airlines had been closed, while 135 complaints remained open.

    Original Title

    WAC MKTG392 Turbulence on the Tarmac

    Copyright

    © © All Rights Reserved

    Available Formats

    PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    IndiGo had the fewest number of passenger complaints in 2017 according to DGCA data, with 109 complaints which equates to 0.3 complaints per 10,000 passengers carried. Air India had the highest number of complaints with 245, which is 1.9 complaints per 10,000 passengers carried. The data also shows that 581 of the total 716 complaints across all airlines had been closed, while 135 complaints remained open.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    389 views7 pages

    WAC MKTG392 Turbulence On The Tarmac

    Uploaded by

    Aman
    IndiGo had the fewest number of passenger complaints in 2017 according to DGCA data, with 109 complaints which equates to 0.3 complaints per 10,000 passengers carried. Air India had the highest number of complaints with 245, which is 1.9 complaints per 10,000 passengers carried. The data also shows that 581 of the total 716 complaints across all airlines had been closed, while 135 complaints remained open.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 7

    MKTG392

    Licensed to use for IBS Campuses only.


    Sem II, Class of 2020-2022.
    Licensed to use for IBS Campuses only.
    Sem II, Class of 2020-2022.
    IndiGo had the lowest average number of
    complaints in the industry
    COMPLAINTS REDRESSAL STATUS
    TOTAL Per 10,000
    AIRLINES
    (for Passengers CLOSED OPEN
    2017) Carried

    Go Air 58 0.7 58 0
    Indigo 109 0.3 109 0
    Spice Jet 57 0.4 57 0
    Jet Airways + JetLite 231 1.3 231 0
    Air India 245 1.9 111 134
    TOTAL 716 0.70 581 135
    *Source DGCA *Numbers may not add up as there are more players

    Licensed to use for IBS Campuses only.


    Sem II, Class of 2020-2022.
    3 Licensed to use for IBS Campuses only.
    Sem II, Class of 2020-2022.
    4 Licensed to use for IBS Campuses only.
    Sem II, Class of 2020-2022.
    5 Licensed to use for IBS Campuses only.
    Sem II, Class of 2020-2022.
    Licensed to use for IBS Campuses only.
    Sem II, Class of 2020-2022.

    You might also like