MOB Part I : Quiz

INSTRUCTIONS :

Part I consists of 20 questions.

Please choose the best option for Part I consisting of Multiple Choice Questions (MCQs).

MCQs have a specific time window to answer. Please ensure you answer these
during the allotted time.

Each correct MCQ has 1 Mark whereas wrong answers will attract a penalty of 0.2 Marks.

Please manage your time judiciously.

PART I : MCQs                                                                  (Max. Marks - 20)

1) Managers who oversee the movement of jobs to countries with low-cost labor are
most likely to ________.

A. face the difficult task of balancing the interests of different groups

B. provide poor customer service to the majority of global customers

C. manage a culturally homogeneous work force

D. operate in niche markets

E. lose competitive advantage by exporting jobs

2) The human resource department of Healthy Eating, a chain of health food stores,
recently conducted a survey to analyze employee commitment. Which of the following
statements is most likely to indicate a high degree of organizational commitment?

A. The challenging nature of the work and the thoughtful and generous way the firm
treats its staff has made Healthy Eating the best place I have ever worked in.

B. Even though I only work in the production department, it's good to know that my
feedback gets considered during our interactive in-house sessions.

C. My company offers me good perks and benefits.

D. I enjoy working for Healthy Eating because of the growth prospects that it offers and
the wide range of responsibilities each one of us has.

E. I am a great believer in the importance of a healthy diet and this is why I am glad to
be working for a company that is trying to make simple, healthy food available

3) Dennis Galvan works as a campaigner at Green Earth, an environmental organization.

Every month, his organization arranges a team outing where they play disc golf, soccer,
and participate in relays and other team-building activities. The human resource
department ensures that there are regular interactions between employees through
team dinners and cultural events. According to the information given in this case, which
of the following is most likely to be the reason for Galvan's high level of satisfaction
toward his job?

A. promotion and growth

B. constructive dismissal

C. profile of work

D. social environment

E. salary packaging

4) Which of the following actions best represents Kelly's high job involvement?

A. Kelly dislikes the unethical practices followed by her employer.

B. Kelly always complains about her work to her colleagues.

C. Kelly shares the organization's vision of supporting renewable energy.

D. Kelly wants to continue working for the organization because many of her college
friends are working there.

E. Kelly actively takes part in team activities and proactively takes up additional job
responsibilities.

 
 

5) According to the Myers-Briggs Type Indicator (MBTI) classification, people with an

ENTP personality type are most likely to be ________.

A. intuitive

B. illogical

C. innovative

D. skeptical

E. stubborn

6) According to Milton Rokeach, ________ values refer to preferable modes of behavior.

A. instrumental

B. critical

C. flexible

D. terminal

E. essential

7) With reference to the Hofstede's Framework for Assessing Cultures, ________

emphasizes a tight social framework in which people expect others in groups of which
they are a part to look after them and protect them.

A. uncertainty avoidance

B. long-term orientation

C. power distance
D. collectivism

E. masculinity

8) When two people witness something at the same time and in the same situation yet
interpret it differently, factors that operate to shape their perceptions reside in the
________.

A. timing

B. context

C. target

D. situation

E. perceivers

9. According to the attribution theory, if a behavior scores ________, we tend to attribute it

to internal causes.

A. low on distinctiveness

B. low on consistency

C. low on conformity

D. high on consensus

E. high on rigidity

10) Which of the following terms refers to choices made from among two or more
alternatives?
A. intuition

B. decision

C. inquiry

D. perception

E. rationalization

11) When Ariana Winter is told that her dog has been killed by a car, she feels deeply
saddened. Her feelings are then overcome by a surge of anger at the car driver.
However, minutes later, she is able to laugh and talk about the good memories spent
with her pet. What is one of the reasons that Winter's reaction can be categorized as an
emotion?

A. It is cognitive in nature.

B. It is a negative feeling.

C. Its cause is general and ambiguous.

D. It lasted for a brief time period.

E. It is not action-oriented.

12) The findings of a recent company survey at Rader Industries showed that employees
are experiencing high levels of work stress. To offset this, a manager suggests instituting
a leave policy whereby employees must go on a mandatory vacation for seven days in
the year. Under which of the following conditions, if true, would the manager's
suggestion least likely be accepted?

A. The company's leading competitor was recently voted as one of the best places to
work due to its focus on employee well-being.

B. The skills required by the company are highly specialized, and hence the company is
short-staffed.
C. The employees, though experiencing high levels of stress, also report high levels of
job engagement.

D. The company's employees have reported high stress levels for more than three years
in a row.

E. The company conducts one-day offsite events on an annual basis to allow employees
some time to unwind.

13) As part of their sales training, the staff at Penny Stores is encouraged to build
personal relationships with the store's patrons. Apart from receiving product training, the
staff is taught to follow a scripted sales process wherein they must greet the customers,
introduce themselves, and enquire about their purchase. They are also encouraged to
engage in casual conversation with the customer. In a recent survey conducted by the
marketing department, it was revealed that customers were dissatisfied with the level of
service at Penny Stores. Which of the following, if true, best explains this situation?

A. Customers associate superior service with efficiency and not friendliness.

B. Customers come to Penny Stores to make high-involvement purchases.

C. The training period for the staff is three weeks long.

D. The staff at Penny Stores is friendly but not familiar.

E. Penny Stores offer an extensive range of consumer products.

14) You manage a department of five employees. You have identified that Joe has a high
need for achievement, Mary has a high need for power, and Tim has a high need for
affiliation. Sarah scored high on the need for power and low on the need for affiliation.
Doug scored low on both need for power and need for affiliation. Which of these five
employees is most likely to be suitable for a new assignment that involves a high degree
of personal responsibility and feedback?

A. Tim
B. Mary

C. Joe

D. Sarah

E. Doug

15) The concept of ________ considers how strongly people's reasons for pursuing goals
are consistent with their interests and core values.

A. self-fulfilling prophecy

B. self-actualization

C. self-concordance

D. self-efficacy

E. self-serving bias

16) To get the best results while using reinforcement theory, rewards should be ________.

A. given immediately following the desired behavior

B. small and given only once

C. given prior to the desired behavior response

D. large and given at irregular intervals

E. presented publicly with a large number of witnesses

17) Megan graduated from college three years ago and has been working at Sterba Inc.
ever since. A conscientious employee, she has consistently received good performance
evaluations. She recently found out that a younger colleague, who was just recruited to
her team, is drawing a higher salary than she is for doing the same type of work. Based
on the equity theory, which of the following, if true, would strengthen the argument that
Megan is trying to gain a sense of equity by changing her inputs?

A. She asks her boss for a raise, citing her years of experience with the company.

B. She constantly interrupts her colleague, refusing to let her get any work done.

C. She claims that extrinsic rewards make work seem like a chore and less enjoyable.

D. She accepts additional responsibilities but fails to carry them out effectively.

E. She takes long breaks from work and shirks her responsibilities.

18) The core dimensions of the job characteristics model can be combined into a single
predictive index called ________.

A. job diagnostic score

B. potential development score

C. motivating potential score

D. extrinsic motivation score

E. personal outcome score

19) An MNC in a developing country is operating amidst severe space constraints, and
the infrastructural conditions in the city are bad, causing a lot of lost man-hours.
Anticipating rapid growth in the months to come, the company has created a
recruitment plan based on its revenue expectations. However, it wants to manage this
expansion without undertaking an expensive physical expansion. Which of the following
could be a solution for the company?

A. groupshifting

B. gainsharing
C. telecommuting

D. profit sharing

E. codetermining

20) Which of the following statements is true regarding an employee stock ownership
plan (ESOP)?

A. ESOPs are effective because, like bonuses, they reward recent performance.

B. The financial stake in the company is adequate to use ESOPs as an effective means to
motivate employees.

C. There exists a strong correlation between ESOPs and employee performance.

D. Under this plan, employees acquire company shares, often at below-market prices.

E. ESOPs are also called competency-based pay plans.

ANSWERS

1a

2e

3d

4e

5 c innovative

6A

7d

8e

9a

10 b

11 d

12 b

13 a
14 c

15 c

16 a

17 e

18 c

19 c

20 d