Desktop POS Printer

CBX-POS808

User Manual
 CBX-POS808 User Manual

REVISION RECORDS
REV. DATE DESCRIPTION

1.0 2018.08.13 1. First edition

 CBX-POS808 User Manual

Content
Statement............................................................................................................................................... 1
Important Safety Instructions ................................................................................................................ 2
1 OVERVIEW ........................................................................................................................................... 3
1.1 Introductions ............................................................................................................................ 3
1.2 The Main Features ................................................................................................................... 3
2 GETTING STARTED ............................................................................................................................... 4
2.1 Packing List ............................................................................................................................... 4
2.2 Appearance and Components.................................................................................................. 5
3 SPECIFICATION .................................................................................................................................... 7
3.1 Printer Specification ................................................................................................................. 7
3.2 Printing Media Specification .................................................................................................... 9
3.2.1 Continuous Thermal Paper Specification ...................................................................... 9
3.2.2 Notices .......................................................................................................................... 9
3.3 Printing and Cutting Position ................................................................................................. 10
3.3.1 Printing position .......................................................................................................... 10
3.3.2 Cutting Position ........................................................................................................... 10
4 INSTALLATION AND USAGE ............................................................................................................... 11
4.1 Media Loading ........................................................................................................................ 11
4.1.1 Paper Confirmation ..................................................................................................... 11
4.1.2 Paper Installation (Forward Paper-out Direction) ....................................................... 11
4.2 LED Indicator and Beeper....................................................................................................... 13
4.3 Power Connection .................................................................................................................. 14
4.4 Interface Cable Connection.................................................................................................... 16
4.5 Cash Drawer Connection........................................................................................................ 16
4.6 Print Test ................................................................................................................................ 17
4.6.1 Print Self-Test .............................................................................................................. 17
4.6.2 Printing of Windows Driver Program .......................................................................... 17
5 INTERFACES ....................................................................................................................................... 18
5.1 USB ......................................................................................................................................... 18
5.2 Serial Interface ....................................................................................................................... 19
 CBX-POS808 User Manual
5.3 Ethernet Interface .................................................................................................................. 20
5.4 Cash Drawer Interface ............................................................................................................ 21
5.5 Power Supply Interface .......................................................................................................... 22
6 TROUBLESHOOTING .......................................................................................................................... 23
6.1 Printer Not Working ............................................................................................................... 23
6.2 LED Indicator and Beeper....................................................................................................... 23
6.3 Troubles Occur During Printing.............................................................................................. 24
6.4 Problems Emerge During the Paper Cutting .......................................................................... 25
6.5 Removing Jammed Paper ...................................................................................................... 26
7 PRINTER CLEANING AND MAINTENANCE ......................................................................................... 27
7.1 Cleaning Head ........................................................................................................................ 27
7.2 Cleaning Sensors, Roller and/or Paper Path .......................................................................... 27
 CBX-POS808 User Manual

Statement
Copyright
This manual is printed in 2018.
1.0 Version.

Warnings

This must be complied with in order to avoid any damage to the human body and to the
equipment.

This is showing the important information and tips for the printer operating.

Note
Due to continuous update of product, please take in kind of real machine, such as accessories,
programs etc.

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 CBX-POS808 User Manual

Important Safety Instructions

1. Safety Warning

Warnings: The print head will become very hot during printing; avoid contact with the print
head after printing has finished.

Warnings: Do not touch the printer head and connector in case static damage the printer
head.

2. Instructions
Carefully read the installation and operating instructions provided with the printer before starting
up your printer.
1) Place the printer on a flat and stable surface.
2) Leave enough space around printer for operation and maintenance.
3) Do not place the printer on or near a heat source.
4) Do not use the printer near water. Never spill liquid into the printer.
5) Do not expose the printer to high temperatures, direct sunlight or dust.
6) Protect the printer from shock, impact and vibration.
7) Be certain the power source is within the voltage rating and frequency listed for the printer.
8) Switch off the printer power supply when won’t use it for a long time.
9) Do not place the power cord where it can be stepped on. If the power cord becomes
damaged or frayed, replace it immediately.
10) To ensure the print quality and reliability, you are suggested to use the recommended paper
or the same quality paper.
11) Please switch off the power supply when connect/disconnect all the ports or it will cause
damage to the printer control circuit.
12) Never carry out maintenance or repair work yourself. Always contact a qualified service
technician.
13) Keep this User Manual in a place which is easily accessible at all times.

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 CBX-POS808 User Manual

1 OVERVIEW
1.1 Introductions
CBX-POS808 is a thermal receipt printer, featured by high print quality, high print speed, high
stability, etc. It can be used in commercial POS system, food industry and occasions which need
real-time field print receipts.

CBX-POS808 can connect with other equipment through serial, USB and Ethernet interfaces. And
the printer drivers are available for the WINDOWS XP/WINDOWS 7/WINDOWS 8/WINDOWS
10/Linux operating system.

1.2 The Main Features

1) Low noise
2) High print speed
3) Easy paper loading
4) Support page mode printing
5) Compatible with various width paper
6) Cash drawer interface
7) Communication interfaces optional

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 CBX-POS808 User Manual

2 GETTING STARTED
2.1 Packing List
After receiving your printer, please check for possible shipping damage:
1) Inspect the outside of both the box and the printer for possible damage.
2) Check whether you have received the following accessories together with the printer, if there is
any items missing, please contact your local dealer.

Note:
a. The Power adapter and power cord vary by local and region.
b. The packing materials are actually dependent on the order.

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2.2 Appearance and Components

◼ Front

◼ Inside

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◼ Rear

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3 SPECIFICATION
3.1 Printer Specification
Table3-1 General Specification
(1/2)
Item Parameter
Printing Method Direct thermal line printing

Resolution 203dpi，8dots/mm

Printing Printing Width 48mm/72mm

Parameter Print Speed 250mm/s

Interface USB, Serial, Ethernet, Cash drawer

Print density Adjustable from level 1 to level 4

Page Mode Support

RAM 4Mbyte
Memory
Flash 4Mbyte

Chinese GBK 24×24

Alphanumeric ASCⅡ9×17,12×24.

User-defined Support

Optional international character sets: PC437(std.Europe), Katakana,

PC850(Multilingual), PC860(Portuguese), PC863(Canadian), PC865(Nordic),
PC857(Turkish), PC737(Greek), ISO08859-7(Greek), WPC1252,
PC866(Cyrillic #2), PC852(Latin 2), PC858(Euro), KU42(Thai), TIS11(Thai),

Fonts TIS18(Thai), PC720(Arabic), WPC775(Baltic Rim), PC855(Cyrillic),

PC862(Hebrew), PC864(Arabic), ISO8859-2(Latin2), ISO8859-15(Latin9),
Code page WPC1250(Latin 2), WPC1251(Cyrillic), WPC1253(Greek),
WPC1254(Turkish), WPC1255(Hebrew), WPC1256(Arabic),
WPC1257(Baltic Rim), WPC1258(Vietnamese), MIK(Cyrillic),
PC755(Latin 2), Iran, Iran II, Latvian, ISO-8859-1(WestEur),
ISO-8859-3(Latin 3), ISO-8859-4(Baltic), ISO-8859-5(Cyrillic),
ISO-8859-6(Arabic), ISO-8859-8(Hebrew), ISO-8859-9(Turkish), PC856,
PC3848(ABICOMP), MONGOLIAN, VISCII

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Table3-1 General Specification(Continued)

(2/2)
Item Parameter
1D UPC-A, UPC-E, EAN8, EAN13, CODE39, ITF, CODEBAR, CODE128
Barcode
2D PDF417, QR code, (DataMatrix, Maxicode and Aztec) for optional
Support varied density bitmap as and download bitmap printing
Graphics
Max size of each bitmap is 40K, the total size of bitmap is 256k.
Detection Sensors Paper out detection, Cover open detection

Power LED Blue LED

LED
Paper LED Orange LED
Indicator
Error LED Red LED

Power Input AC100V-240V

Supply Output 24V 2.5A

Paper type Specified Thermal Paper

Paper width 58+−10 mm/ 80+−10 mm

Paper thickness 0.056～0.13mm

Paper
Roll paper diameter Max. OD ф83mm

Paper load Easy-loading structure of forward open cover or upward open cover

Paper cut Partial cut or full cut

Operating condition 0℃～50℃，20%～85%RH

Physical Storage condition -20℃～70℃，5%～95%RH

Spec. Dimensions 137.3(L)*132(W)*130.5(H)mm

Weight 1.33kg

Command ESC/POS
Windows2000/XP/Vista/Win7/Win8/Win10/POSReady/Linux
Driver CUPS/OPOS/
Software
JavaPOS

SDK WinCE, Win Mobile, Android, iOS

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3.2 Printing Media Specification

3.2.1 Continuous Thermal Paper Specification
Paper Type : Specified Thermal Paper
Paper Width : 58+−10 mm/ 80+−10 mm

Paper Outer Diameter : Max. 83 mm

Paper Thickness : 0.056 ～ 0.13m

Paper Type Manufacturer

FD210,PD150R,PD160R OJI Paper CO.,LTD.

3.2.2 Notices

Notes:
➢ Please use the recommended thermal paper or same quality paper, otherwise it will
influence the printing quality and decrease the thermal printer head life.
➢ Don’t stick the paper on the roll paper mandrill.
➢ If the thermal paper is polluted by chemical or oil, the thermal paper heat sensibility
decreases, which will influence the printing quality.
➢ Don’t use finger nail or hard articles to touch the surface of thermal paper, otherwise it
will cause color fading.
➢ When the environment temperature is higher than 70°C, the thermal paper color will
fade, so pay attention to the influence of temperature, humidity and sunlight.

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 CBX-POS808 User Manual

3.3 Printing and Cutting Position

3.3.1 Printing position
80 -+10 mm Print Paper 58-+10 mm Print Paper

3.3.2 Cutting Position

Type Paper Cutting Position(L1)

CBX-POS808 11.6mm

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 CBX-POS808 User Manual

4 INSTALLATION AND USAGE

4.1 Media Loading
4.1.1 Paper Confirmation
1) When using 80mm(width) roll paper, take down the paper guide of both sides.
2) When using 58mm(width) roll paper, insert the paper guide to each side.
Note: Roll paper should be placed in the middle.

4.1.2 Paper Installation (Forward Paper-out Direction)

1) Press the cover open button.

2) In the correct direction of the roll paper,insert the paper.

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 CBX-POS808 User Manual

3) Pull out some roll paper and close the printer cover.

4) Tear the extra paper in the direction of printer.

Notes：

► Adjust the paper guide according to the paper size.

► Make sure the paper inside is at tight status, or it will cause paper or other obstacle.

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 CBX-POS808 User Manual

4.2 LED Indicator and Beeper

Function specification of LED indicator light and beeper.
Name Status Specification
POWER LED ON The printer work well
(Blue) OFF The printer does not work
ERROR LED Flashing The printer in an error state
(Red) OFF The printer in a normal state
PAPER LED ON The printer in paper end state
(Orange) OFF The printer in a normal state

POWER ERROR PAPER

Description Beeper
LED LED LED
Open the cover of
ON ON ON “Beep, Beep—, Beep”
printer
Full of paper ON OFF OFF Silent
No paper ON ON ON “Beep Beep Beep”.
Cutter jam ON Flash OFF ”Beep—，Beep—”

Notes:
The printer uses a thermistor to detect the temperature of the print head. If the temperature of
print head is more than 65° C, printer will send a warning. If the temperature of print head is more
than 80° C, printer will stop working until the temperature is less than 60° C.

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 CBX-POS808 User Manual

4.3 Power Connection

1) Connect the power adapter to the printer.
2) Connect the power cord to the power adapter.
3) Insert the plug into the power socket nearby.

Note: The power adapter and power cord vary by local and region.

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 CBX-POS808 User Manual

When pulling out the adapter, please pinch the shell of power adapter and pull the switch up, when
the switch is fully opened then pull out the power adapter.
Don’t put forth your strength to pull the plug by squeezing any place of power adapter. Because it is
more difficult to pull it out and easy to damage the cable.

Notes：

► Please only use the power adapter recommended by supplied or equivalent products.
► When disconnecting the power adapter plug, handheld plug connector housing, to avoid the
pulling on the cable in force.
► Avoid drag the power adapter cable, otherwise it will damage the cables, causing fire and shock.
► Avoid put power adapter around a heating device, otherwise the cable may melt, causing fire
and shock.
► If you do not use the printer in a long time, disconnect the power supply of printer power
adapter.

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4.4 Interface Cable Connection

1) Make sure the printer's power switch is turned off.
2) Put the interface cable into the matched interface and fixed with screws (or spring) on the plug.
3) Connect the other end of the interface cable to the host.

4.5 Cash Drawer Connection

1) Make sure the printer's power switch is turned off.
2) Connect the cash drawer cable into the cash drawer interface on the rear side of the printer.

Warning:
Cash drawer interface can only be connected to a voltage of 24V cash drawer device (can’t connect
to the phone line, etc.)

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 CBX-POS808 User Manual

4.6 Print Test

4.6.1 Print Self-Test
The self-test checks the printer’s current settings, status and whether the printer has any problem.
1) Make sure the power is connecting and paper is loading properly.
2) Make sure the printer is off and top cover is closed properly.
3) Pressing the paper feed button and power button simultaneously to turn on the printer. The
printer is ready to receive data as soon as it completes the self-test.

4.6.2 Printing of Windows Driver Program

1) Install the Windows Driver program. (Please refer to the Windows Driver Manual)
2) Please set the “Interface” as the type you use.
3) Use the Windows Driver Program to print out the “Print Test Page”.

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5 INTERFACES
CBX-POS808 supports cash drawer interface and many other various communicate interfaces, such
as Serial interface, USB interface, Ethernet interface.

5.1 USB

Figure 5-1

PIN SIGNAL NAME

1 VBUS
2 D-
3 D+
4 GND

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5.2 Serial Interface

Figure 5-2

PIN SIGNAL NAME

1 -
2 TXD
3 RXD
4 -
5 GND
6 RTS
7 CTS
8 RTS
9 -

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5.3 Ethernet Interface

PIN NO. Signal Name

1 TX+
2 TX-
3 RX+
4 -
5 -
6 RX-
7 -
8 -

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5.4 Cash Drawer Interface

Figure 5-4

PIN NO. Signal Name

1 FG
2 Drawer 1
3 DRSW
4 VDR
5 Drawer 2
6 GND

Electrical characteristics

⚫ Driving voltage：DC 24 V

⚫ Driving current：Maximum 0.8 A ( In 510 ms)

Drawer check signal：“L” = 0～0.5 V “H” = 3～5 V

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5.5 Power Supply Interface

Figure 5-5

PIN No. Signal Name

1 +24V

2 GND

3 N.C

SHELL F.G

Printer end-Unetop DC-002 or similar products, user end-Unetop DC-002 or similar products.

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6 TROUBLESHOOTING
Your printer is very reliable, but occasionally problems may occur. This chapter provides information
on some common problems you may encounter and how to solve them. If you encounter problems
that you can not resolve, contact your dealer for assistance.

6.1 Printer Not Working

Problem Description Probable Reason Solution

Printer no power Connecting the power supply

LED not light, printer not working Printer not on Turn on the printer

Circuit board broken Contact with the dealer

6.2 LED Indicator and Beeper

Problem Description Probable Reason Solution

The roll paper is near end, the

Paper LED always on Paper near end
printer can work normally
Error LED always on and beeper
Printer Cover open Close the printer cover
alarms
Paper LED and Error LED always on
Paper end Reload the roll paper
and beeper alarms
Thermal print head Turn the printer off and resume
Error LED blinks and beeper overheated when it cools
Overvoltage Print with specified voltage
alarms
Low-voltage Print with specified voltage

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6.3 Troubles Occur During Printing

Problem Description Probable Reason Solution

Coloured stripe in the

Paper near end Reinstall the roll paper
paper

Incorrect roll paper installation Check if the roll paper is installed

Use recommended thermal roll

Unqualified roll paper
paper
Blurred printing or spot
Dirty thermal head or print Clean the thermal head or print
roller roller

Low print density Increase the print density level

Open the printer cover, check the

Paper Jam Paper strike paper path and remove jammed
paper

Dirty thermal head or print Clean the thermal head or print

Vertical print words
roller roller
missing
Thermal head damaged Contact your dealer for assistance

NOTE: about the density setting, please refer to "Utility Tool Manual"

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6.4 Problems Emerge During the Paper Cutting

Problem Description Probable Reason Resolution

Cutter abrasion,
Replace the cutter
insufficient cutting

Cutter jam, the Worm gear and worm

Replace the worm gear and worm wheel
movable cutter cannot wheel abrasion
back Motor burnt Replace the motor

Clean the paper scraps on the transmission

Paper scraps
system
Cutter edge abrasion,
Insufficient cutting Replace the cutter
paper too thick
Thermal printer head
Reduce the density of printing
over heat
Reduce the printer speed to the limit of
Driving too fast
Paper jam thermal printer head
Put the paper parallel with the paper mount
Wrong paper feeding
and insert into the space between platen
position
roller and the thermal printer head.

NOTE: about the density setting, please refer to "Utility Tool Manual"

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6.5 Removing Jammed Paper

Warning: Do not touch the thermal print head because it becomes very hot after printing.
If the printer cover can be opened, operate it according to the next steps.
1)Turn off the printer and pull open cover button.
2)Remove jammed paper, reinstall the roll, and close the printer cover.

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7 PRINTER CLEANING AND MAINTENANCE

Print quality might be degraded by dust, foreign substance, adhesive substance, or other pollution
materials stuck in the printer head or inside the printer.

When dirty, clean the print head as follows:

※ CAUTION

⚫ Make sure to turn off the printer prior to cleaning.

⚫ As the print head gets hot during printing, intending to clean the print head, turn the printer off
and wait approximately 2~3 minute before commencement.
⚫ When cleaning the print head, take care not to touch the heated portion of the print head.
Print Head is susceptible to damage from static electricity, etc.
⚫ Take care not to allow the print head become scratched and/or damaged in any way.

7.1 Cleaning Head

1) Open the Printer Cover and then use the cleaning pen to clean the head in the direction from the
center of the head to the edges.
2) After cleaning the head, do not use the printer until the alcohol used for cleaning evaporates
completely (1~2 min) and the printer has completely dried.

7.2 Cleaning Sensors, Roller and/or Paper Path

1) Open the printer cover and then remove the paper.
2) Remove any dust or foreign substance using dry cloth or cotton swab.
3) Soak the cloth or cotton swab in alcohol for medical use and use it to remove adhesive foreign
substances or other pollution materials.
4) After cleaning the parts, do not use the printer until the alcohol evaporates completely (1~2 min)
and the printer has completely dried.

※ Clean the parts whenever print quality or paper detection degraded.

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