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Louis Asaro: IT Manager

Louis Asaro has over 22 years of experience as an IT Manager, leading implementations of various projects across 13 locations for a medium-sized law firm. He began as a technician and was promoted to roles with increasing responsibility, including network administrator, help desk manager, and local IT manager. Asaro is proficient in managing staff and vendors to complete migrations, office moves, telecom upgrades, and other initiatives on schedule and within budget.

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43 views2 pages

Louis Asaro: IT Manager

Louis Asaro has over 22 years of experience as an IT Manager, leading implementations of various projects across 13 locations for a medium-sized law firm. He began as a technician and was promoted to roles with increasing responsibility, including network administrator, help desk manager, and local IT manager. Asaro is proficient in managing staff and vendors to complete migrations, office moves, telecom upgrades, and other initiatives on schedule and within budget.

Uploaded by

kiran2710
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as DOCX, PDF, TXT or read online on Scribd
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LOUIS ASARO

SUMMARY
IT Manager
Accomplished IT Manager with over twenty
two years management experience at a medium WORK EXPERIENCE
sized law firm. Successfully led the
implementation of various projects in over Blank Rome LLP - IT Manager – New York, NY
thirteen locations throughout the United States May 1998 – September 2020
and Shanghai, China. Proven fundamental
understanding of all aspects encompassing help Led a successful project including migrations/rollouts of new software and
desk environment. hardware systems to over 1200 users throughout the firm. Traveled and
coordinated with local teams in 13 locations and coordinated vendors assisting
Began as an IT support technician, promoted to the deployment of new office equipment that would support the new hardware
network administrator then to IT Help Desk and software being migrated.
manager and local IT Manager. Proficient in
communicating with colleagues and with
leadership. Efficient and highly motivated with Key Accomplishments
a working knowledge of ITIL and help desk - Upgraded from MS Surface win 8.1 to Lenovo ThinkPad Yoga’s Win
techniques including effective and training of 10
help desk staff. - Delegated tasks based on needs of project to ensure success
Over the years, strived to develop and foster
working relationships with staff and vendors Managed multiple tiered help desk staff ranging from Tier 1 to Engineering
helping lead to strong partnerships for the group. Ensured the proper escalation of tickets to appropriate staff based on
overall success of the firm. Supported over 1200 priority and impact to staff. Provided incident management reports about SLA’s
employees in a high paced environment in and known issues within the environment. Assigned tasks for follow up based
multiple locations. on priority.

Location: Bellmore, NY Key Accomplishments


- Made sure the help desk was well staffed for coverage to maintain
SKILLS SLAs
- Made sure that tickets met SLAs
Computer/Server Build
A/V Support
Telecom Support – Cisco Unified CM
Administration / Unity Connection Provided critical information for the development and design of the upgrade of
Technical Troubleshooting the analog telecom system to VoIP. Worked directly with Cisco vendors and,
End User training and support the internal Network and Telecom teams for the success of the project.
Ticketing Systems – Service Now / Clientele
Windows System Administration
Citrix Key Accomplishments
Cisco VPN - Created a schedule of deployment based on office
Active Directory Support - Assisted and delegated tasks as needed to complete installations of
Team Leadership the new hardware
Vendor/Customer System Support - Coordinated deployment of software
Microsoft Office Suite
Mobile Device Management – Mobile Iron / Provided critical feedback and logistics for the big scale office moves.
Intune
Sharepoint Key Accomplishments
- Successfully moved the New York office, which included 6 floors,
from the Chrysler building to Rockefeller Center.
- Coordinated move of Chicago, Pittsburgh, and Los Angeles offices

Managed A/V support and the implementation of a new system for video
conferencing. Oversaw the installation and performed quality assurance testing.
EDUCATION Worked closely with vendors, to troubleshoot and resolve issues.
Grumman Data Systems Institute
Key Accomplishments
Woodbury, NY
Degree in Information Technology
- New installation in NY office for multi-million dollar Polycom
ITIL Foundation Certificate in IT Service equipment installation in 18 conference rooms
Management – PeopleCert - Zoom installation using Cisco equipment
- Coordinated 3rd party A/V vendor (Pinnaca)

Responsibilities

- Travel to locations for asset management and project roll outs


- Delegated tasks to help desk staff to help in the implementation of
projects
- Maintained hardware inventories for multiple offices
o Developed plans for the retirement of older equipment and
deployment of new equipment
- Negotiated contracts with Vendors such as CDW, Spectrum and
Pinnaca (A/V)
- Managed A/V Support and the implementation of new systems
- Provided white glove service for VIP users
- Used ServiceNow to track tickets
- Maintained working relationships with various vendors
- Managed help desk staff in person and remote staff between 6-14
people
- Developed and designed plan for upgrade of analog telecom system
to VoIP
- Ability to manage multiple high priority incidents in a fast-paced
environment
- ITIL Certified
- Troubleshooting software such as iManage, Carpe Diem, MS Office,
etc.
- Solves problems and makes decisions daily. Ensures that effective
help desk representation takes place for the coordination of work,
processes and projects with other departments
- Worked with various departments to improve and provide service
- Helped in the upkeep of the Help Desk Knowledge Base
- Worked with Upper Management to develop key plans and
procedures that would be pushed to the help desk
- Software License procurement
- Billing and payment to vendors (CDW, Cable providers, subscription
software, etc.)
- Ordered equipment and maintained inventories
- Managed Associate stipends for users who needed to purchase home
equipment

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