Total Quality Management Assignment.#.2 Instructions

Total Quality Management
Assignment.#.2
Instructions:
 Weight 20% .
 Due to: Friday 30/7/2021, from 3:00 pm to 4:15 pm via Moodle.
 No late submissions will be accepted.
 Submissions are through Moodle only.
 Please put your answers (either printed or clear and neat hand-written) in one word or
pdf file with a file name carrying your name and surname in Arabic.
 This an individual assignment not a teamwork assignment, you can discuss questions
with each other, but you should sit and write your own answers by yourselves.
 Cheating and copying-pasting answers from others are extremely prohibited and if
proven a zero grade will be recorded to all participants in cheating.
 This HW is related from Continuous Improvement Tools, Six Sigma
 Please copy this statement into your answer sheet and sign it (up load the signed photo
 taken by your mobile to the beginning of the word or pdf file) :
QUESTIO POINTS
Academic integrity is expected of all
N students of An-Najah National University at all times, whether in the
presence or absence of members of the faculty. 15
Q.1 Understanding this, I declare that I shall not give, use or
receive unauthorized aid in this assignment.
Q.2 20
Q.3 20
TOTAL
Signature:............................................... 55
Q1. (15 points) Choose the best answer for each of the following questions and report your
answers in the table below.
1. Of the following which are approaches to incorporating customer needs and wants into the design
process?
a. Economic Orders
1
b. Seven Management Tools
c. Quality Function Deployment
d. Both a and b
e. Both b and c
2. The seven management tools are designed to ___________________________.

a. Assist in the organization of information
b. Assist in the communication of information
c. Help analyze qualitative information
d. All of the above
e. None of the above
3. Affinity Diagrams can be constructed using which of the following collection methods:
a. Brainstorming
b. Focus groups
c. Surveys/opinion cards
d. All of the above
4. _____________________ is considered a proactive approach to planning that considers the

possibility that plans will not work out as expected.
a. Matrix Diagram
b. Activity Network Diagram
c. Precedence Diagram
d. Process Decision Program Chart
e. a & b only
5. ___________________ shows the relationship between the desired objectives and the possible
actions that could be taken.
a. Matrix Diagram
b. Activity Network Diagram
c. Precedence Diagram
d. Process Decision Program Chart
e. Affinity Diagram
6. Which of the following uses both qualitative and quantitative information?

a. Matrix Diagram
b. Interrelationship Diagraph
c. Prioritization Matrix
d. Affinity Diagram
7. ___________________ is also known as Program Evaluation & Review Technique or Critical Path
Method.
a. Interrelationship Diagraph
b. Mean Time Between Failure
c. Activity Network Diagrams
d. Matrix Diagrams
2
e. Prioritization Matrix
8. The matrix associated with Quality Function Deployment is called _____________________.

a. Prioritization Matrix
b. Interrelationship Diagram
c. Affinity Diagram
d. The House of Quality
e. Ishikawa Diagram
9. A basic premise of _____________________________ is that the customer defines quality.

a. Failure Mode and Effects Analysis
b. Quality Function Deployment
c. Fishbone Diagram
d. Affinity Diagram
e. Fault Tree Analysis
10. ______________________ is defined as a data driven quality strategy for designing products and
processes.
c. Fault Tree Analysis
d. Design for Six Sigma
11. ______________________ may be characterized as proactive.

c. Design for Six Sigma
d. Fault Tree Analysis
e. All of the above
12. A condition of a product or process design that remains relatively stable, with minimal variation,
even though factors that influence operations or usage vary is called ____________________.
a. Stable
b. In control
c. Robust
d. Out of control
13. _______________ is a step to achieving robustness that includes the development for a prototype
design and selection of materials.
a. System Design
b. Parameter Design
c. Tolerance Design
d. All of the above
3
14. Reliability as a probability can be defined as ____________________________.
a. The probability that a system will perform on a given trial
b. The frequency of successful performances give a number of attempts
c. The probability that an item will last for a given length of time in use
d. All of the above
15. _________________ is used to examine a product at the system and/or subsystem level for all
possible was in which failure may occur.
b. The House of Quality
c. Fishbone Diagram
d. Affinity Diagram
e. Fault Tree Analysis
Please submit your answers in this table.
Ques. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15
Ans.
Q2. (20 points) The following questions are on Reliability.
a. (10 points) Three independent components are arranged serially as shown below. The
lifetime of each component is exponentially distributed and with given values of λ . Compute
the system reliability at 20,000 hours?
b. (10 points) Five independent identical components are assembled in a serial configuration. The
reliability for each component is known to be exponentially distributed. If you know that the
reliability of the system at 10,000 hours is at least 0.955, determine the MTTF for each
component in the system?
Q3. (20 points) A company is interested in raising the sigma level of one of its processes
from ±3 sigma level to ±6 sigma level in two stages. In stage one, the process is centered at
the target and the sigma level is planned to be raised from three sigma level to 4.5 sigma
level with monthly improvement rate of 5%. In the second stage, the process sigma level
4
will be raised from 4.5 sigma level to 6 sigma level, where the process is not centered with
the 1.5 sigma shift in the mean, using and improvement rate of 25% per year?
How many years the company needs to raise the sigma level from three sigma level to the
six sigma level across both stages of improvement?
GOOD LUCK

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Total Quality Management

2. The seven management tools are designed to ___________________________.

4. _____________________ is considered a proactive approach to planning that considers the

6. Which of the following uses both qualitative and quantitative information?

8. The matrix associated with Quality Function Deployment is called _____________________.

9. A basic premise of _____________________________ is that the customer defines quality.

11. ______________________ may be characterized as proactive.

Please submit your answers in this table.

Q2. (20 points) The following questions are on Reliability.

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