Scribd
Upload
2K views1 page

Forgot Password CBE-03

The document describes a process for bank account holders to retrieve or reset their forgotten password. It involves the user clicking a "Forgot Password" link after receiving an "incorrect password" message, then entering identification details to verify their account before receiving a reset password link by email or SMS. The user can then set a new password to access their account again. The process is intended to be used whenever an account holder forgets their existing password.

Uploaded by

aspany lois
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOC, PDF, TXT or read online on Scribd
2K views1 page

Forgot Password CBE-03

The document describes a process for bank account holders to retrieve or reset their forgotten password. It involves the user clicking a "Forgot Password" link after receiving an "incorrect password" message, then entering identification details to verify their account before receiving a reset password link by email or SMS. The user can then set a new password to access their account again. The process is intended to be used whenever an account holder forgets their existing password.

Uploaded by

aspany lois
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOC, PDF, TXT or read online on Scribd
You are on page 1/ 1

ID: CBE-03

Title: Forgot Password


Description: When the user forgets his password, here is a link he should press to
retrieve his password or to create a new one
Primary Actor: Bank Account Holders
Preconditions: user gets the “incorrect password” message
Postconditions: The user retrieves his password or creates a new one
Main User tries to enter the password and system responds with “incorrect
Success password” message so will do the following steps
Scenario: 1- Press on the Forgot Password link
2- User asked to enter the following details
- Digital User
- Mobile
- E-Mail
- Answer the Security Questions
3- ECIS System will verify and match the user’s data then sends an
SMS and E-mail to the user with a reset password link
4- The user should press the link to be redirected to the reset
password online page
5- User will enter a new password and re-enter the same password
6- Press submit button
7- System redirects the user to the login page

Note: Password pattern used is strong type


Extensions:

Frequency of Use: It happens when the user forgets his password


Status: Pending Review
Owner:
Priority: P3 - Medium

You might also like