Qcoom

Good Idea Makes Everything Better

We’ve built our logistics, transportation, supply chain, purchasing, and third party seller
processes to prioritize stocking and
delivering essential items. We’re providing a vital service to people everywhere. People are
keeping trust on us. The spirit of continuous
improvement and the commitment to operational excellence go on as we find new ways to enhance
our business, to make better
use of technology and to work more closely together

We Love to Serve
Qcoom is an e-commerce site which provides every kind of goods and products from every sector
to every consumer located in Bangladesh.
The world’s market place will be only finger-tips away for any customer in possession of a
smartphone/computer and an internet connection.
They will be able to purchase everything from our website. We have gathered the brightest minds
of Bangladesh and given them the platform
to perform to their fullest extent.

Our Mission
Our mission is to enhance customer service of online merchants, boost their customer retention
and increase their sales.
We strive to improve the overall image of the online merchant and therefore stimulate growth of
online shopping. We put our efforts to
increase customer satisfaction when consumers deal with retailers, to enhance the interaction
process when retailers communicate with
consumers, and to streamline the problem resolution order in all possible ways.

Our Vision
Our vision is to create a better everyday life for many people. To be the best quick service
experience. Being the best means providing
outstanding quality, service and value.
 Ownership & Management

Md Ripan Mia
Company CEO
Experience: 11 years

Ayub Ali
Company Chairman
Experience: 16 years

WARRANTY POLICY
We don't make any portrayal or guarantee as to points of interest, (for example, quality, esteem,
salability, and so forth) of the items or administrations leaned to be sold on the Site when items or
administrations are sold by outsiders. We do not certainly or exp ressly bolster or embrace the deal
or acquisition of any items or administrations on the Site. We acknowledge no obligation for any
blunders or exclusions, regardless of whether for the benefit of itself or outsiders.
We are not liable for any non-execution or break of any agreement that went into among you and
the merchants. We cannot and do not ensure your activities or those of the dealers as they finish
exchanges on the Site. We are not required to intercede or resolve any debate or contradiction
emerging from exchanges happening on our Site.

We don't any time of time during any exchange as went into by you with an outsider on our Site,
gain title to or have any rights or claims over the items or administrations offered by a dealer. In
this way, we don't have any commitments or liabilities in regard to such contract went into among
you and the seller. We are not answerable for inadmissible or postponed execution of
administrations or harms or deferrals because of items that are out of stock, inaccessible or delay
purchased.

Valuing on any product(s) or related data as thought about the Site may because of some
specialized issue, typographical blunder or other explanation by the off base as distributed and
therefore you acknowledge that in such conditions t he vender or the Site may drop your request
without earlier notice or any obligation emerging subsequently. Any prepayments made for such
requests will be discounted to you per our discount arrangement as stipulated

**** You affirm that the product(s) or service(s) requested by you are obtained for your
interior/individual utilization and not for business re -deal. You have approved us to proclaim and
give a statement to any legislative expert for your benefit expressing the aforementioned reason
for your requests on the Site. The Seller or the Site may drop a request wherein the amounts
surpass the run of the mill singular utilization. This applies both to the number of items requested
inside a solitary request and the putting in of a few requests for a simi lar item where the
individual requests include an amount that surpasses the run of the mill singular utilization. What
involves a run of the mill person's utilization amount limit will be founded on different
components and at the sole watchfulness of the Seller or our own and may fluctuate from
individual to person.

You may drop your request at no cost whenever before the thing is dispatched to you.

If you don't mind note that we sell items just in amounts that relate to the run of the mill needs of
a normal family. This applies both to the number of items requested inside a solitary request and
the putting in of a few requests for a similar item wher e the individual requests include an amount
run of the mill for an ordinary family unit. It would be ideal if you audit our Refund Policy.

Returns Policy
Welcome to Qcoom.com additionally thusly known as "we", "us", “Site” or "Qcoom". This
Site is claimed and worked by Qcoom Bangladesh Limited, an organization consolidated
under the Companies Act, 1994.

The Site maintains whatever authority is needed to change, adjust, include, or expel bits
of these Refund Policy whenever with no earlier warning. Changes will be successful
when posted on the Site with no other notification given. If it's not too much trouble check
these Refund Policy normally for refreshes. You proceed with the utilization of the Site
following the presenting of changes on Refund Policy of utilization establishes your
acknowledgment of those changes.

Returns is a scheme provided by respective sellers directly under this policy in terms of
which the option of exchange, replacement and/ or refund is offered by the respective
sellers to you. All products listed under a particular category may not have the same
returns policy. For all products, the returns/replacement policy provided on the product
page shall prevail over the general returns policy. Do refer the respective item's
applicable return/replacement policy on the product page for any exceptions to this
returns policy and the table below

The return policy is divided into three parts; Do read all sections carefully to understand
the conditions and cases under which returns will be accep ted.

Part 1 – Category, Return Window and Actions possible

Category Returns Window, Actions Possible
and Conditions (if any)

Lifestyle: Kid’s (Capri, Shorts & Tops), Men’s 20 days

(Ethnic Wear, Shirt, Formals, Jeans, Clothing
Accessory), Women’s (Ethnic Wear, Fabric, Blouse, Refund, replacement or exchange
Jean, Skirt, Trousers, Bra), Bags, Raincoat,
Sunglass, Belt, Frame, Backpack, Suitcase,
Luggage

Non-Refund Clauses 1.For any kind of damage issue

customer have to complain in front of
or in presence of the delivery man,
otherwise it should not be granted.

2. and if the customer failed to

inform Qcoom within 72 hours of the
delivery time no complain will be
granted.

3. only quality issue will remain even

after customer’s used.

Lifestyle: Jewellery, Footwear Accessories, Travel 15 days

Accessories, Watch Accessories, Winter Wear
(Blazer, Sweatshirt, Scarf, Shawl, Jacket, Coat, Refund or replacement:
Sweater, Thermal, Kid’s Thermal, Track Pant,
Shrugs)
Home: Pet Supplies & Rest of Home. (Except Home
décor, Furnishing, Home Improvement Tools,
Household Items)

Non-Refund Clauses 1.For any kind of damage issue

customer have to complain in front of
or in presence of the delivery man,
otherwise it should not be granted.

2. and if the customer failed to

inform Qcoom within 72 hours of the
delivery time, no complain will be
granted.

3. only quality issue will remain even

after customer’s used.

4. Please keep the product intact,

with original accessories, user
manual and warranty cards in the
original packaging at the time of
returning the product

Watch, Footwear and Rest of Lifestyle 40 days

Refund, replacement or exchange

Non-Refund Clauses 1.For any kind of damage issue

customer have to complain in front of
or in presence of the delivery man,
otherwise it should not be granted.

2. and if the customer failed to

inform Qcoom within 72 hours of the
delivery time, no complain will be
granted.

3. only quality issue will remain even

after customer’s used.

4. Please keep the product intact,

with original accessories, user
manual and warranty cards in the
original packaging at the time of
returning the product
Medicine (Allopathy & Homeopathy) 5 days Refund

Non-Refund Clauses 1.For any kind of damage issue

customer have to complain in front of
or in presence of the delivery man,
otherwise it should not be granted.

2. Please keep the product intact,

with original accessories, user
manual and warranty cards in the
original packaging at the time of
returning the product

Home: Home Improvement Tools, Household Items, 10 days Refund or replacement

Home décor, Furnishing

Non-Refund Clauses 1.For any kind of damage issue

customer have to complain in front of
or in presence of the delivery man,
otherwise it should not be granted.

2. and if the customer failed to

inform Qcoom within 72 hours of the
delivery time, no complain will be
granted.

3. only quality issue will remain even

after customer’s used.

4. Please keep the product intact,

with original accessories, user
manual and warranty cards in the
original packaging at the time of
returning the product.

Books (All books) 10 days Replacement only

Sports Equipments (Racquet, ball, support, gloves,

bags etc.)

Exercise & Fitness Equipments (Home Gym combos,

dumbbell etc.)

Auto Accessories - Car and Bike accessories

(helmets, car kit, media players etc.)

Non-Refund Clauses 1.For any kind of damage issue

customer have to complain in front of
 or in presence of the delivery man,
otherwise it should not be granted.

2. and if the customer failed to

inform Qcoom within 72 hours of the
delivery time, no complain will be
granted.

3. only quality issue will remain even

after customer’s used.

4. Please keep the product intact,

with original accessories, user
manual and warranty cards in the
original packaging at the time of
returning the product

Toys (Remote controlled toys, Learning toys, Stuffed 15 days Replacement only
toys etc.)

Stationary (Pens, Diary notebooks, Calculators etc.)

Musical Instruments (Microphones & Accessories,

Guitars, Violins etc.)

Non-Refund Clauses 1.For any kind of damage issue

customer have to complain in front of
or in presence of the delivery man,
otherwise it should not be granted.

2. and if the customer failed to

inform Qcoom within 72 hours of the
delivery time, no complain will be
granted.

3. only quality issue will remain even

after customer’s used.

4. Please keep the product intact,

with original accessories, user
manual and warranty cards in the
original packaging at the time of
returning the product

All Mobiles 30 days

Electronics –

All Small Home Appliances

Non-Refund Clauses 1.For any kind of damage issue
customer have to complain in front of
or in presence of the delivery man,
otherwise it should not be granted.

2. and if the customer failed to

inform Qcoom within 72 hours of the
delivery time, no complain will be
granted.

3. only quality issue will remain even

after customer’s used.

4. Please keep the product intact,

with original accessories, user
manual and warranty cards in the
original packaging at the time of
returning the product

Furniture, Large appliances 60 days Replacement only

Rest of Small Home Appliances - Chimney, Water

Purifier, Fan, Geyser only

Non-Refund Clauses 1.For any kind of damage issue

customer have to complain in front of
or in presence of the delivery man,
otherwise it should not be granted.

2. and if the customer failed to

inform Qcoom within 72 hours of the
delivery time, no complain will be
granted.

3. only quality issue will remain even

after customer’s used.

4. Please keep the product intact,

with original accessories, user
manual and warranty cards in the
original packaging at the time of
returning the product.

5. For products requiring installation,

returns shall be eligible only when
such products are installed by the
brand's authorized personnel.

Grocery - (Dairy, Bakery, Fruits and Vegetables) 5 Days Refund Only

 Non-Refund Clauses 1.For any kind of damage issue
customer have to complain in front of
or in presence of the delivery man,
otherwise it should not be granted.

2. and if the customer failed to

inform Qcoom within 72 hours of the
delivery time, no complain will be
granted.

3. only quality issue will remain even

after customer’s used.

4. Please keep the product intact,

with original accessories, user
manual and warranty cards in the
original packaging at the time of
returning the product.

Grocery - (Remaining items under grocery) 15 days

Refund only

Non-Refund Clauses 1.For any kind of damage issue

customer have to complain in front of
or in presence of the delivery man,
otherwise it should not be granted.

2. and if the customer failed to

inform Qcoom within 72 hours of the
delivery time, no complain will be
granted.

3. only quality issue will remain even

after customer’s used.

4. Please keep the product intact,

with original accessories, user
manual and warranty cards in the
original packaging at the time of
returning the product.

Part 2 - Returns Pick-Up and Processing

In case of returns where you would like item(s) to be picked up from a different address,
the address can only be changed if pick-up service is available at the new address

During pick-up, your product will be checked for the following conditions:
 Category Conditions

Correct IMEI/ name/ image/ brand/ serial number/ article number/ bar code should
Product match and MRP tag should be undetached and clearly visible.

Complete All in-the-box accessories (like remote control, starter kits, instruction
Product manuals, chargers, headphones, etc.), freebies and combos (if any) should
be present.

Unused The product should be unused, unwashed, unsoiled, without any stains and
Product with non-tampered quality check seals/return tags/warranty seals (wherever
applicable). Before returning a Mobile/ Laptop/ Tablet, the device should be
formatted and Screen Lock (Pin, Pattern or Fingerprint) must be disabled.
iCloud lock must be disabled for Apple devices.

Undamaged The product (including SIM trays/ charging po rt/ headphone port, back-panel
Product etc.) should be undamaged and without any scratches, dents, tears or holes.

Undamaged Product's original packaging/ box should be undamaged.

Packaging

The field executive will refuse to accept the return if any of the above conditions are not
met.

For any products for which a refund is to be given, the refund will be processed once the
returned product has been received by the seller.

Part 3 - General Rules for a successful Return

1. In certain cases where the seller is unable to process a replacement for any
reason whatsoever, a refund will be given.
2. During open box deliveries, while accepting your order, if you received a different
or a damaged product, you will be given a refund (on the spot refunds for cash -on-
delivery orders). Once you have accepted an open box delivery, no return request
will be processed, except for manufacturing defects. In such cases, this category -
specific replacement/return general conditions will be applicable. to know more
about Open Box Delivery
3. For products where installation is provided by Qcoom's service partners, do not
open the product packaging by yourself. Qcoom authorised personnel shall help in
unboxing and installation of the product.
4. For Furniture, any product related issues will be checked by an authorised service
personnel (free of cost) and attempted to be resolved by replacing the faulty/
defective part of the product. Full replacement will be provided only in cases where
the service personnel opines that replacing the faulty/defective part will not resolve
the issue.

Wrong Delivery - (Customer received delivery message, product not delivered):

'In case the product was not delivered and you received a delivery confirmation
email/SMS, report the issue within 7 days from the date of delivery confirmation for the
seller to investigate.'

For refund we will pay 10%-50% less for the campaign products based on their price
and discount offer.

For more information, please do contact

Email: [email protected]

Mobile: 01904099812 ( 10 am to 7 pm Sunday to Thursday)

Returns Policy
 If your item is faulty/harmed or mistaken/deficient at the hour of conveyance, kindly
get in touch with us inside the pertinent return window. Your item might be
qualified for discount or substitution relying upon the item class and condition.
 Please note that a few items are not qualified for arrival if the item is "Never again
required"
 For gadget related issues after use or the lapse of the arrival window, we will
allude you to the brand guarantee focus (if relevant).
 Please note that you should keep and be able to provide proper documentations
and proof about your return/refund claim (i.e. unboxing video, receiving invoice,
etc.).
 In case of product supply or any major issue of mother companies we can
take 60 working days to deliver or refund your product or payment.

Privacy Policy
Welcome to qcoom.com a site conducted and operated under Qcoom Limited. We respect
your privacy and want to protect your personal information. To learn more, please read
this Privacy Policy.

This Privacy Policy clarifies how we gather, utilize and (under specific conditions) uncover
your own data. This Privacy Policy additionally clarifies the means we have taken to
secure your own data. At long last, this Privacy Policy clarifies your alter natives with
respect to the accumulation, utilize and divulgence of your own data. By going to the site
specifically or through another site, you acknowledge the practices depicted in this Policy.
Information security involves trust and your protection is essential to us. We should, along
these lines, just utilize your name and other data which identifies with you in the way set
out in this Privacy Policy. We will just gather data where it is fundamental for us to do as
such and we will just gather data on the off chance that it is significant to our dealings
with you.

We will just keep your data for whatever length of time that we are either required to by
law or as is pertinent for the reasons for which it was gathered.

You can visit the Site and peruse without providing individual points of interest. Amid your
visit to the Site you stay mysterious and at no time would we be able to distinguish you
unless you have a record on the Site and sign on with your client name and secret word.

What kind of information we collect?

We may gather different snippets of data in the event that you look to submit a request for
an item with us on the site.

We gather, store and process your information for handling your purchase on the site and
any conceivable claims which you may make later on and for your better communication
with our administration. We may gather individual data including, however not restricted
to, your title, name, sexual orientation, date of birth, email address, postal address,
conveyance address (if unique), phone number, mobile number, fax number, installment
subtle elements, installment card points of interest or financial balance subtle elements.

We will utilize the data you give to empower us to process your requests and to give you
the administrations and data offered through our site and which you ask. Further, we will
utilize the data you furnish to direct your record with us; confirm and do monetary
exchanges in connection to installments you make; review the downloading of information
from our site; enhance the design or potentially substance of the pages of our site and
modify them for clients; distinguish guests on our site; do look into on our clients'
socioeconomics; send you data we figure you may discover valuable or which you have
asked for from us, including data about our items and administrations, if you have
demonstrated that you have not protested being reached for these reasons. Subject to
getting your assent we may get in touch with you by email with points of interest of
different items and administrations. In the event that you favor not to get any showcasing
interchanges from us, you can quit whenever.

We may pass your name and deliver on to an outsider keeping in mind the end goal to
make conveyance of the item to you (for instance to our messenger or provider). You
should just submit to us the site data which is precise and not misdirecting and you should
stay up with the latest and advise us of changes.

Your real request points of interest might be put away with us yet for securi ty reasons
can't be recovered specifically by us. Nonetheless, you may get to this data by signing
into your record on the Site. Here you can see the points of interest of your requests that
have been finished, those

Which are open and those which are in no time to be dispatched and control your address
subtle elements, bank subtle elements (for discount purposes) and any bulletin to which
you may have subscribed. You embrace to treat the individual access information
privately and not make it accessible to unapproved outsiders. We can't accept any risk for
abuse of passwords unless this abuse is our blame.

We may utilize your own data for assessment and statistical surveying. Your points of
interest are mysterious and might be utilized for factual purposes. You can quit this
whenever. Any responses to overviews or conclusion surveys we may request that you
finish won't be sent on to outsiders. Revealing your email address is just vital on the off
chance that you might want to participate in rivalries. We spa re the solutions to our
studies independently from your email address.

We may likewise send you other data about us, the Site, our different sites, our items,
deals advancements, our bulletins, anything identifying with different organizations in our
gathering or our business accomplices. On the off chance that you would incline toward
not to get any of this extra data as point by point in this section (or any piece of it) please
tap the 'withdraw' connect in any email that we send to you. Inside 7 working (days which
are not one or the other (i) a Sunday, nor (ii) an open occasion anyplace in Bangladesh)
of receipt of your direction we will stop to send you data as asked. On the off chance that
your guideline is indistinct we will get in touch with you for elucidation.

We may assist to anonymize information about clients of the site by and large and utilize
it for different purposes, including learning the general area of the clients and use of
specific parts of the site or a connection contained in an email to those enl isted to get
them, and providing that anonymized information to outsiders, for example, distributers.
Notwithstanding, that anonymized information won't be fit for distinguishing you by and
by.

How does Qcoom utilize your information?

Data about our clients is an essential piece of our business, and we are not in the matter
of pitching it to others. We share client data just as depicted beneath and with backups
qcoom.com, controls that either are liable to this Privacy Notice or take after practices in
any event as defensive as those depicted in this Privacy Notice.

Partnered Businesses We Do Not Control: We work intimately with associated

organizations. Now and again, for example, Marketplace merchants, these organizations
work stores at qcoom.com or pitch offerings to you at qcoom.com. In different cases, we
work stores, give administrations, or offer product offerings mutually with these
organizations. You can tell when an outsider is engaged with your exchanges, and we
share client data identified with those exchanges with that outsider.

Outsider Service Providers: We utilize different organizations and people to perform

works for our benefit. Illustrations incorporate satisfying requests, conveying bundles,
sending postal mail and email, expelling dreary data from client records, investigating
information, giving promoting help, giving list items and connections (counting paid
postings and connections), handling Visa installments, and giving client benefit. They
approach individual data expected to play ou t their capacities, yet may not utilize it for
different purposes.

Limited time Offers: Sometimes we send offers to choose gatherings of qcoom.com

clients in the interest of different organizations. When we do this, we don't give that
business your name and address.
Business Transfers: As we keep on developing our business, we may offer or purchase
stores, auxiliaries, or specialty units. In such exchanges, client data for the most part is
one of the exchanged business resources yet stays subject to the gua rantees made in any
prior Privacy Notice (unless, obviously, the client assents generally). Additionally, in the
improbable occasion that qcoom.com, or generously the greater part of its advantages are
gained, client data will obviously be one of the excha nged resources.

Insurance of ------------ and Others: We discharge account and other individual data
when we trust discharge is fitting to consent to the law; uphold or apply our Conditions of
Use and different assertions; or ensure the rights, property, o r wellbeing of qcoom.com,
our clients, or others. This incorporates trading data with different organizations and
associations for extortion assurance and credit hazard decrease. Clearly, be that as it
may, this does exclude offering, leasing, sharing, or generally revealing actually
identifiable data from clients for business purposes infringing upon the duties put forward
in this Privacy policy.

With Your Consent: Other than as set out above, you will get see when data about you
may go to outsiders, and you will have a chance to pick not to share the data.

Purchasing Policy:
Qcoom is an online platform where sellers and buyers would be able to directly connect
with another. Qcoom promotes sellers in its platforms and buyers are able to be in direct
contact with these sellers. Qcoom does not manufacture nor does it take responsibility for
any product sold on its platform. All the goods sold in the Qcoom platform are sold by the
sellers of Qcoom and responsibility is taken by the sellers as per their agreeme nts with
Qcoom.

Unless it is stated in the product information that a certain product has guarantee for it,
Qcoom does not provide any guarantees for products.

Customers are provided information regarding the sellers and are responsible for
checking the originality of the said products. Being an online platform for sellers, as a
virtual shopping mall, Qcoom does not store any products and cannot check the originality
of the products and cannot guarantee it unless it is from their strategic partners. Buyers
are advised to directly consult with the seller to be assured of quality and originality of the
products.

Qcoom will ensure the return of products within 3 days from the customer’s end if the
customer faces the aforementioned difficulties. Qcoom always loo ks out for the best
interest of its users.

Qcoom is an online marketplace with thousands of registered sellers and operates as a

virtual and futuristic shopping mall.

Sellers are urged to mention in their shops if any product is a duplicate/replica. Failur e to
do so will result in penalization for that specific store and the seller will be held liable for
any complaints regarding replica products by the customer. It could range from financial
penalization to the dismissal of the store from Qcoom’s platform.