AS0310547 -

Membership No. AS0310547

,

,
31/08/2020
Mr Bapi Mistry
2 Srijani Park,Khudirabad,Bhagawanpur
Ground Floor,
Ucchepota Kolkata
Kolkata 700150
West Bengal
Mob. : +919831276882

Dear Mr Bapi Mistry

Congratulations on buying CPP Asset Secure and welcome to the CPP family! We thank you for choosing to buy CPP Asset Secure and hope you
will enjoy the benefits the membership offers you.
This welcome pack contains the following that explain all aspects of your CPP Asset Secure membership:
l Benefit summary explaining key features of your membership
l Easy-to-use instructions for benefits that are part of your membership
l Detailed Terms and Conditions of your membership
Your membership details along with the details of the asset purchased by you are mentioned below. Don't hesitate to get in touch with us on the
contact details mentioned for any assistance regarding your membership.
Your CPP Asset Secure membership can also be accessed online. Login to the Members Area section on www.cppwebservices.in and you can
view/download your e-welcome pack, make changes in your personal, asset related details.
Thank you again for becoming a CPP Asset Secure member and congratulations on choosing total security for your appliances!
Yours sincerely

For CPP Assistance Services Private Limited

Prachala Singh
Head – Customer Service

CPP Asset Secure - Membership Details cum Sales Proforma*

Membership No. AS0310547
Start Date 30-AUG-20 Extended Warranty Start Date 30-AUG-22
End Date 29-AUG-21 Extended Warranty End Date 29-AUG-23
Product Tenure 1 year membership Price (inclusive of all taxes) ` 3140*
#Asset Details
Brand SAMSUNG ELECTRONICS INDIA Asset Category LED
LIMITED
Model No. 99666 Manufacturer Warranty Term 2
Serial No. 066C3NDK600768 Extended Warranty Term 1
Invoice No. SPCR/0177/20-21 Invoice Amount (IN INR) 45500
BFL LAN No. 410BEWGE718506
*Includes 18% Goods & Service Tax.
# Advance payment of Membership Fees is the essence of the commencement of our contract with you. Invoice will be generated on receipt of Membership Fees

WardWiz Basic Security (for Laptop/ PC)

Download Instructions
l Visit https://www.wardwiz.in/Product-WardWiz-Basic and click on the Download Here button
l Run the wardwizdmncbi.exe file to download the WardWiz application on your laptop/PC
l Click on Run tab to download the setup file, click Install and then the Finish Button
l Launch the WardWiz Application and click on Register Now button to activate
l To activate and verify the product online, enter the Registration Key provided : B6DC5AC4B915
l Click on Online Registration Button to complete the installation. Restart your laptop/PC and enjoy comprehensive internet
security!
Note : Please use Promo Code within 90 days of receipt.
 sset Secure Advantage
CPP Asset Secure is a unique assistance service that provides you with a host of exciting offers
and benefits that you will love, along with extended warranty for your valued appliance.

Extended Warranty
CPP Asset Secure provides extended warranty for 12/24/36 months post the expiry of
manufacturer's warranty. Includes coverage (as covered in manufacturer warranty) for
repairs/replacement costs up to the invoice value via nationwide service repair network with
400+ service center tie-ups.

Multi-Lingual Feature-Related Assistance Helpline

Get exclusive access to a dedicated helpline in multiple languages. CPP Asset Secure helpline
helps you understand features for a range of products in your home.

Single Call Card Blocking

Block all your valuable credit, debit, ATM cards of all banks by calling CPP’s toll-free 24-hour
helpline (1800-419-4000).

Preventive Maintenance Service

CPP Asset Secure comes with a one-time free preventive maintenance service for your purchased
appliance. includes appliance cleaning and functional checking. You can avail this service by
calling CPP’s helpline number.

WardWiz Basic Internet Security (for laptop/PC)

WardWiz protects digital content in your devices with real-time protection against malware,
hackers, identity harmful and unsavory web sites.

ZEE5 All Access Annual Subscription

CPP Asset Secure comes with a 12 month LIVE TV Subscription, which allows You to watch TV
Shows, Originals, Movies, Music and News and much more, on a device of Your choice.
This service is provided by ZEE.

CPP Asset Secure Features List

ZEE5 All Access
Annual subscription

999

All Others*

Air - Conditioners Refrigerator Washing Machine e Microwave Ovens HandyCam Vacuum Cleaner Kitchen Appliances Water Purifier

Phone Laptop / Printer DSLR Digital Camera LCD TVs Air Coolers Music System Water Heater Tablet

CPP Customer Service CPP Online Servicing

[email protected]

Monday-Sunday, 11am-9pm www.cppwebservices.in

 Product Terms & Conditions 5. In the event of a total loss/CTL settlement of claim or exhaustion of Covered Amount of
Terms & Conditions of Your ‘CPP Asset Secure’ Membership the Appliance due to payment of partial loss claims, the cover shall cease immediately
(Purchased and/or Financed through BFL) for that said particular Appliance and You shall not be entitled to any refund of Service
Please read this document carefully. It sets out the information and terms and conditions of Fee.
Your contract with Us for the ‘CPP Asset Secure’ Membership services. 6. The Appliance is manufactured in India or is legally imported in India and sold through
Please read this document carefully and store it in a safe place stores supported by an invoice and Manufacturer’s Warranty.
Definitions 7. The Appliance is purchased new from the manufacturers’ authorized dealer/ distributor
Where the following words are used in these terms and conditions, they will have the and is supported by Manufacturer’s Warranty of not less than twelve (12) months and
meanings shown below: not exceeding five (5) years.
Abroad – In a country other than India. 8. The Appliance must be repaired at the authorized service centers as approved by CPP or
Agreement – These terms and conditions of the Asset Secure services and any subsequent its third party service providers or sub-contractors.
changes thereto. 9. The Appliance is for domestic and personal use only. Cover is not valid on Appliance(s)
Appliance – New appliance(s) purchased by You and/or financed from BFL (Refer Annexure intended for commercial, rental or profit generation purposes.
I,II for CPP Asset Secure Membership benefits as applicable to You). 10. The Appliance is used in accordance with the manufacturer’s guidelines for the
BFL – Bajaj Finance Limited, whose corporate office is at 4th Floor, Bajaj Finserv Corporate Appliance usage including but not limited to regular maintenance and upkeep of the
Office, Off Pune Ahmednagar Road, Viman Nagar, Pune – 411014, Maharashtra (and from Appliance.
whom You may have financed Your Appliance and / or CPP Asset Secure Membership Fee). 11. Manufacturer’s Warranty remains valid throughout its validity period.
Breakdown – a) For electrical and mechanical items, Breakdown shall mean the mechanical A1.3 Exclusions
and/or electrical failure of a physical object that causes it to not function in its intended CPP and its EWS Service Providers are not liable for and no indemnity will be provided in
manner. b) For furniture, Breakdown shall mean mechanical operational or structural respect of any loss to the Appliance arising out of, caused by, occasioned by, attributable to
failure of frames, springs, joints, welds, mechanisms (including inclining, reclining, heating or howsoever connected to:
and vibrating), motors, levers or hand wands, or power or remote cords used for sleeper, 1. Any claim falling beyond the Cover Period.
reclining, and inclining applications. 2. No Deductible is applicable.
Card – Your credit, debit, prepaid, cash and other similar cards. 3. Loss or damage arising out of the Appliance not being used in accordance with
Card Loss – Loss by You or theft from You of a Card. manufacturer’s general instructions/guidelines.
Constructive Total Loss [CTL] – An Appliance will be considered to be a constructive 4. Loss or damage for which the manufacturer of the Appliance is responsible under a
total loss if the cost of repair of the Appliance exceeds 75% of the Covered Amount of the guarantee and/or warranty/conditions.
Appliance. 5. Loss or damage arising out of improper use of the Appliance
Covered Amount – The invoice value/purchase price of the Appliance specified on the 6. Loss or damage arising out of modification or alteration of any nature made in the
Invoice of certified/authorised Vendor/Retailer of the Appliance financed from BFL. electrical circuitry and/or physical/structural construction of the Appliance.
Covered Event – Breakdown of the Appliance as defined under the “Coverage” clause post 7. Where repair work is carried out by persons/agency that are not authorized by the
expiry of Manufacturer’s Warranty. manufacturer or by CPP.
Cover Period – The period which shall always be after expiry of standard Manufacturer’s 8. Superficial and inconsequential aspects such as noises, vibrations, warpage, oil seepage
Warranty and as per the tenure mentioned in Your welcome pack. and sensations that do not lead to dismal performance of the Appliance.
CPP - CPP Assistance Services Private Limited, whose corporate office address is at Ground 9. Loss or damage to accessories used in connection with the Appliance that were not
Floor, Wing – A, Golf View Corporate Tower–A, Golf Course Road, Sector – 42, Gurgaon supplied at the time of purchase of the Appliance by You.
– 122002, Haryana, India and registered office is at A-370, 2 Floor, Kalkaji, New Delhi 10. Replacement of any consumable item of the Appliance, including but not limited to
110019. batteries, bulbs, plugs, cables, ribbons, belts, tapes, fuses, filters, toner or software.
Deductible – The amount which shall be borne by the customer in respect of each and every 11. Defects or faults that were not covered under the Manufacturer’s Warranty.
claim made under this EWS. CPP’s liability to make any payment under the EWS is in excess 12. Loss or damage due to or consequent upon wear and tear and/or gradual deterioration
of the Deductible. of the Appliance.
EWS – Extended warranty service for the Appliance, the terms and conditions of which have 13. Loss or damage arising out of improper or abnormal electrical/gas/water sup-ply or
been set out in this document. signal connection to the Appliance.
EWS Service Providers – Our underwriters or network of third party service providers with 14. The cost of transporting the Appliance to and/or from the place of repair.
whom CPP has contracted to facilitate EWS. 15. Loss or damage caused by or arising out of the wilful acts or wilful gross negligence or
Fee – The amount inclusive of applicable taxes, and printed in Your Welcome Pack sent to fraudulent acts by You and/or Your family and/or Your employees
You electronically, that You pay for availing Service when You purchase Your Membership. 16. Your consequential losses of any kind.
CPP reserves the right to revise its Fee at any point of time. 17. Your legal liability of any kind excluding repair or replacement costs incurred by You in
Home – The place where You permanently reside; which You have given Us as Your address respect of the Appliance by a Breakdown arising out of manufacturing defect and/ or due
while registering for the Membership. to poor workmanship of the service personnel of the authorized workshop
IMEI – International Mobile Equipment Identity 18. Failure of parts which are subject to recall by manufacturer of the Appliance.
Jeeves – Jeeves Consumer Services Private Limited. 19. The cost of repairing, restoring or reconfiguring computer software or any system
Manufacturer’s Warranty – means the period of time for which the standard warranty programs.
provided by the manufacturer for the Appliance shall be effective/available. 20. Any cost incurred with periodic maintenance of the Appliance, including parts replaced
Market Value – Cost of replacement of the Appliance as new at the time of damage less in course of such maintenance operations.
due allowance for betterment, wear and tear and/or depreciation or the value which can be 21. Loss or damage due to corrosion, rust, denting, scratching, blockages or dust.
realized from the market for such damaged Appliance, whichever is lower. 22. Where the original serial number is removed, obliterated or altered from the
Member – The person who has purchased and who has called CPP to register for the Appliance.
Membership. 23. Loss or damage arising out of improper storage or transportation of the Appliance.
Membership - Your right to use the Service for which You pay the Fee, subject to these Terms 24. The cost of installation of the Appliances and/or any optional attachment to the
& Conditions or as agreed with You from time-to-time. Appliance.
Normal Operating Condition – Ability of the Appliance to perform its specified function 25. Loss or damage due to use of non-genuine parts, accessories and/or consumables.
subject to the acceptable level of change in performance due to ageing or climatic conditions. 26. Where there is a change of ownership of the Appliance.
The acceptable level of change for this purpose will be as per the respective manufacturers’ 27. Mechanical and/or electrical breakdown caused by overloading, strain, over- running,
specifications. freezing, excessive pressure, short-circuiting, heating.
Period of Agreement – Period of one (1), two (2) or three (3) years, as the case may be, from 28. Service/maintenance calls which do not involve malfunction or defects in the Appliance
the Start Date for which You have paid the Fee. due to workmanship or material used by manufacturer.
Service – Shall have the meaning given to it in Paragraph A below read in conjunction with 29. Damages caused by services performed by service personnel of the non-authorized
Annexure 1 at the end of this Agreement (which specifies the benefits as applicable to You persons or repairer workshops.
and will be provided to You for the Membership purchased by You). 30. Where the Appliance is subject to commercial, rental or profit generation purposes
SIM Card – Subscriber Identity Module card. except in cases of domestic/residential rental property.
Start Date – The date on which the Membership commences as set out in your Welcome 31. Loss or damage arising out of any external cause, including but not limited to fire, theft,
Pack which we send to You electronically. explosion, water damage, acts of God perils, riots/strike/malicious damage, act of
WardWiz – WardWiz India Solutions Private Limited. terrorism, corrosion, rust, denting, scratching, animal/insect damage, entry of foreign
We, Us, Our – CPP. bodies etc.
Welcome Pack – The Welcome pack You get or We send to You electronically when You 32. Accidental damage both internal and external
have purchased the Service containing these terms and conditions and other information 33. Any circumstance, fact or matter of which You were or ought reasonably to have been
relevant to the Service. aware prior to the commencement of the Cover Period.
Year – A period of twelve (12) consecutive months. 34. Ionizing, radiation or contamination by radioactivity from any nuclear fuel or from any
You, Your – The Member. nuclear waste or from the combustion of nuclear fuel.
ZEE – ZEE Entertainment Enterprises Limited 35. The radioactive toxic explosive or other hazardous properties of any explosive nuclear
ZEE5 – Online streaming services of various contents offered by ZEE assembly or nuclear component thereof.
The Service is provided by CPP in conjunction with its third party suppliers/service providers. 36. War, invasion, acts of foreign enemies, hostilities (whether war be declared or not),
Should You have any queries about this Agreement or Your Membership, You can contact Us civil war, rebellion, revolution, insurrection, military or usurped power or confiscation
by email at [email protected] or by telephoning Us on 1860-258- 3030 (between 11 or nationalization or requisition of or damage to property by or under the order of any
AM and 9 PM, from Monday to Sunday). You can also write to Us at the following address: government or public local authority.
CPP Assistance Services Private Limited 37. Any loss or damage that arises when the CPP Asset Secure is not in force due to any
P O Box No 826,Kalkaji Post Office, reason whatsoever.
New Delhi – 110019 38. Exclusion specific to furniture which is Appliance:
A. Services of CPP Asset Secure Membership • Loss or damage caused by stains howsoever caused.
(Please refer Annexure I,II of this Agreement for the benefits as applicable to You for the • Maintenance, damage caused by normal or ordinary wear-and-tear, including but not
Membership purchased by You): limited to scuffing, scrapes, or other surface abrasions, including surface scratches on
A1: Extended Warranty Service (EWS) leather or fabrics.
A1.1 Coverage • Damage to mattresses, wicker and rattan furniture, nubuck, suede or exotic leathers, split-
To provide EWS to You, CPP at the inception of this Membership, will contract with EWS grain leather hides used in seat cushions, back cushions, or arm areas.
Service Providers and through them, will facilitate the repair or replacement in respect of • Components and mechanisms integrated into furniture, including but not limited to
the Appliance caused by a Breakdown arising out of manufacturing defect and/or due to adjustable bed frames, sinks, plumbing, robotics, TV lifts, electronics, USB ports, electrical
poor workmanship of the service personnel of the authorized workshop during the Cover outlets, electrical appliances, fireplaces, clocks.
Period subject to the terms and conditions, exceptions and limitation mentioned herein or • Fading, colour loss, or colour change and/or cracking and peeling of leather or vinyl.
endorsed hereupon in future. • Loss of foam and/or inner spring resiliency (including any impressions or deformation).
Maximum Liability: The maximum amount payable by Us under this EWS in respect of • Repairs carried out by persons not authorized by the company/manufacturer.
any one (1) Appliance in any one (1) Cover Period will not individually or in the aggregate • Checking, cracking, bubbling, or peeling of the finish.
exceed Covered Amount defined above or the Market Value [whichever is less] of respective • Chips, scratches, and/or breakage of glass or any brittle material used in manufacturing or
Appliance. mirrors, loss of silvering on mirrors.
A1.2 Special Conditions • Any loss or defects covered under any warranty/guarantee/ other insurance policies.
1. The Appliance has been purchased by the You within fifteen (15) days prior to purchasing • Damage caused by fire, smoke, flood or other natural disaster, theft or vandalism.
CPP Asset Secure Membership. • Damage caused by structural problems or appliance malfunctions such as, but not limited
2. The Manufacturer’s Warranty for the Appliance is still effective/available on the date to, leaks from air conditioners, skylights, roofs, water heaters, or water pipes.
CPP Asset Secure has been purchased. • Furniture that is used for commercial, institutional or rental purposes.
3. The Covered Amount in respect of each Appliance must be equal to the invoice value/ • Furniture that has been mishandled, neglected, or abused other than intended use as
selling price as declared by You. specified by the manufacturer.
4. The Covered Amount shall stand reduced by the amount of loss that has been claimed by • Furniture sold “as is” or floor samples.
You for any one (1) or more Appliances and cannot be reinstated. • Furniture showing signs of infestation, including but not limited to insects, rodents,
 termites and cockroaches. standards. German technology in itself is a trademark for high quality and it protects Your
• The effects of weather conditions upon the Appliance such as but not limited to sunlight, digital content in Your Computer with real-time protection against malware, hackers,
wind, weather, rusting, radiation, corrosion. identity theft harmful and unsavory web sites. The features include:
A1.4 Extended Warranty Service Claim Settlement How to Claim - 1. Proactive – Heuristic scan ensures Your system is protected as it analysis the behaviour of
If Your covered Product does not work: the applications running at the background.
1. Check the Appliance user manual/handbook to make sure the controls are properly set 2. User Friendly - Eye pleasant and user friendly interface is the unique combination built by
and check the fuse in the plug. WardWiz which is very simple to use.
2. Check whether You are covered under the terms and conditions of this Agreement. 3. Cost Effective – WardWiz is a cost effective solution which provides the multiple tools and
3. Contact Us and We will connect You to the EWS Service Providers’ Helpdesk 1800-2660- utilities.
900 within seven (7) days of the occurrence of the Appliance Breakdown and We will make 4. System Efficiency – Reduce random access memory (RAM) consumption and
the appropriate arrangement’s to resolve the problem. If the Appliance is portable, You reduces processor heating and helps to improve shelf life of personal computer (PC)
may be asked to take it to the nearest repair center. components.
In the event of a loss, the basis of loss settlement shall be as follows: 5. Flawless encryption – Uses AES 256 which is the most advanced method of encryption
1. Where an Appliance can reasonably be repaired or reinstated at a cost less than the and decryption.
replacement cost, CPP through EWS Service Providers will facilitate for repair or restore 6. For deriving benefit from WardWiz Internet Security, You must adhere to the following
the Appliance to its Normal Operating Condition. No depreciation will be deducted. specific terms and conditions:
2. In the case of a total loss/Constructive Total Loss [CTL] CPP may, at its discretion, • You are governed by and must comply with the specific license agreement and terms
either replace the Appliance with a new equivalent model with similar specification not and conditions of WardWiz as applicable to You. They are available for review at www.
exceeding the Covered Amount for the Appliance or settle the claim in any other manner WardWiz.in.
for the value not exceeding the Covered Amount. No depreciation will be deducted. • The supported platforms are Windows XP, Windows 7, Windows 8, Windows 8.1 ,
3. Claims subsequent to the payment of partial loss claim(s) shall be considered as a Windows 10; 32 or 64 bits.
Constructive Total Loss [CTL] if the cost of repairs exceeds the remaining Covered • Your computer (desktop/laptop) must have available disk space of 800 MB.
Amount after payment of the partial loss claim. • You must ensure that Your computer is equipped with at least 2GB RAM.
4. In the event of settlement of Total Loss / CTL, this coverage under EWS will prematurely • You must download the WardWiz Internet Security application on Your computer and
terminate with no refund of fee and the Appliance will become Our property. provide the information required to install and run the WardWiz application on Your
5. EWS Service Providers may at their option repair, reinstate or replace the Appliance computer.
damaged or destroyed, or any part thereof through any repairer/dealer or the • WardWiz Internet Security is provided by WardWiz and WardWiz may at its discretion,
manufacturer of respective Appliance instead of paying the amount of loss or damage. add, modify or remove the product features during the Period of this Agreement for which
6. EWS Service Providers shall be entitled to retain any defective part replaced under the We cannot be held liable in any manner.
EWS. A4: Identifier (IMEI) and SIM Registration and Blocking Service (This feature is not
On receipt of the final survey report or the additional survey report, as the case may be, and applicable for LED (Panel only))
on receipt of all required information/documents that are relevant and necessary for the If You register Your mobile IMEI number and SIM Card number with Us, We will hold them
claim, the EWS Service Providers shall, within a period of thirty (30) days, offer a settlement safe should You ever need these details. If You lose Your Mobile, We will help You with the
of the claim to You. notifications that You need to make to block Your SIM Card.
A1.5 Your Responsibility, Duties and Obligations: Save as more specifically provided for A5: Preventive Maintenance Visit (This feature is not applicable for LED (Panel only))
elsewhere in this Agreement, it is a condition precedent to CPP’s liability under this EWS As part of this benefit, You will be provided with one (1) free home visit per year of a technician
that, upon the happening of any event giving rise to or likely to give rise to a claim under this over the period of this Agreement for preventive maintenance service (labour only) of Your
EWS: Appliance, for which We have tied up with Jeeves who is our third party supplier/service
1. You will be required to provide Us or EWS Service Providers with a copy of the complete provider and will provide this service.
set of requisite documents at the time of claim that includes: For deriving this benefit, You are governed by and must adhere to the following specific terms
• Invoice of the Appliance; and conditions:
• Any documents provided by authorized service centre or CPP authorised partner fulfilling • To avail this benefit, please call Us on the helpline number 1860-258-3030 and Our
the repair request (as requested by Us); customer service agent will assist You with the same.
• ID proof (PAN is mandatory); • Preventive Maintenance Visit will be provided in India in the cities under coverage network
• Cancelled cheque copy; and of Jeeves. Its network development of new cities is in progress. A current list of cities where
Any other document as required by Us (or EWS Service Providers) and communicated to this service is provided is available on http://www.jeeves.co.in
You as part of the claim process. • This benefit is governed by the terms & conditions of Jeeves, as may be amended from
2. You shall immediately and in any event within seven (7) days, give notice of the same to time to time. For detailed terms & conditions, please visit http://www.jeeves. co.in/
Us or EWS Service Providers in writing or calling at our Extended Warranty Help Desk termscondition.aspx
1800-2660-900 for this purpose, and in case of notification of an event likely to give rise • This offer is not an instrument for payment and shall be used only for the purpose of
to a claim to specify the grounds for such belief. availing the preventive maintenance service of Your Appliance.
3. You shall not abandon the Appliance, nor take any steps to rectify/remedy the damage Our role in relation to preventive maintenance visit shall be limited to that of a mere facilitator,
before the same has been approved by EWS Service Providers. and We shall not in any manner be liable to You for any loss, damage or compensation in
4. You shall within fourteen (14) days deliver to Us or EWS Service Providers its completed relation to or arising from its use.
claim form detailing the loss or damage that has occurred and an estimate of the A6: ZEE5 All Access Annual Subscription (This feature is not applicable for LED (Panel
quantum of any claim along with all documentation required to support and substantiate only))
the amount of indemnification. As a part of this benefit, You will be provided with ZEE5 All Access Annual subscription
5. You shall expeditiously provide Us or EWS Service Providers with all the information, offered by ZEE, an online portal service with various contents, by way of streaming over the
assistance, records and documentation that We or EWS Service Providers might internet on mobile and similar handheld devices, and by the way of mobile applications. With
reasonably require this You can watch Live TV channels, originals, movies, TV shows with quality streaming and
6. You shall allow EWS Service Providers to inspect the Appliance or any other material a premium experience.
items related to the claim as per the ‘Right to Inspect’ clause. For deriving this benefit, You are provided with a unique ZEE5 redemption code in the Pack
7. You agree to submit all applicable salvage/residuals either in terms of defective parts or and You are governed by and must adhere to the following specific terms and conditions:
such applicable equivalent price on all Your repair claims to EWS Service Providers. Your access to and use of the ZEE5 All Access Annual subscription is subject to Terms of Use,
Non-fulfilment of any of the above conditions may result in the EWS being considered as void Privacy Policy and all applicable laws, rules, and regulations.
and all claims made against EWS can be rejected by Us or EWS Service Providers. 1. This subscription is issued and governed by the terms & conditions of ZEE5, as may be
A1.6 General Conditions: amended from time to time. For detailed terms & conditions, please visit https://www.
1. Due Observance: The due observance of and compliance with the terms, provisions, ZEE5.com/termsofuse You consent to the terms of Privacy Policy of ZEE5 available at
warranties and conditions of this EWS insofar as they relate to anything to be done or https://www.ZEE5.com/privacypolicy and agree to the use of Your Personal Information
complied with by You shall be a condition precedent to any liability of CPP under this in the manner as provided under this Privacy Policy.
EWS. 2. The redemption code is valid for a period of 3 months from the date of purchase of
2. Reasonable Care: You shall: (a) take all reasonable steps to safeguard the Appliance Membership
against any Covered Event; (b) take all reasonable steps to prevent a claim from arising 3. This offer is not an instrument for payment and shall be used only for the purpose of
under this EWS; and (c) act prudently. availing ZEE5 All Access Annual subscription on the supported devices. For details
3. Right to Inspect: If required by EWS Service Providers, their representatives and please visit https://www.ZEE5.com/termsofuse
appointees, including a loss assessor or a surveyor or third party appointed in that behalf, 4. Internet service charges applicable as per the plan availed by You from Your telecom
shall in case of any loss/damage or any circumstances that have given rise to a claim service provider shall be applicable while accessing the ZEE5 All Access Annual
under the EWS be permitted at all reasonable times to examine into the circumstances subscription.
of such loss/damage. You shall, on being required to do so by EWS Service Providers, 5. Content available on ZEE5 shall be subject to change at the discretion of ZEE at any time.
produce all books of accounts, receipts, documents relating to or containing entries The content available to view will vary by geographic location. ZEE may use technology to
relating to the loss or such circumstance in Your possession and furnish copies of or assess your geographic location.
extracts from them as may be required by EWS Service Providers so far as they relate to 6. Please contact ZEE5 at [email protected] for further details or enquiries regarding
such claims or will in any way assist them to ascertain in the correctness thereof or Our Your subscription.
liability under the EWS. Our role in relation to ZEE5 shall be limited to that of a mere facilitator, and We shall not in
4. Contribution: If, at the time of any claim, there is, or but for the existence of this EWS, any manner be liable to You for any loss, damage or compensation in relation to or arising
would be any other policy of indemnity or insurance in favour of or effected by or on behalf from its use.
of You applicable to such claim/Appliance, then We or EWS Service Providers shall not A7: Card Loss Reporting Service
be liable to pay or contribute more than its rateable proportion of any loss or damage. If You lose Your Card, You can report a Card Loss to Us at our 24X7 emergency helpline
5. Fraud: If You or any one acting on Your behalf shall make or advance any claim under the number 6000 4000 (pre-fix STD code) or 1800 419 4000 (Toll-free) and We will contact the
EWS be in any respect fraudulent, or if any false declaration/mis-representation/ false Issuers on Your behalf and ask them to cancel or block Your Card.
statements be made or used in support thereof or if any fraudulent means or devices are B: General conditions
used to obtain any benefits under the EWS or if the loss or damage be occasioned by the Please read this section carefully as it contains important information.
wilful act, or with Your connivance, all benefits under the EWS shall be void and all claims Eligibility
or payments thereunder shall be forfeited. The Service is only available to residents of India who are over the age of eighteen (18).
6. Automatic Termination: The EWS for the Appliance shall terminate immediately in the Term of Membership
event of admissible claim and settlement of 100% of the Covered Amount. 1. CPP Asset Secure Membership is valid only if it is purchased within fifteen (15) days of
A2: Multi-lingual Feature-Related Assistance Helpline purchase of new Appliance. Membership is available to the person whose name appears
As part of CPP Asset Secure Membership, You get exclusive access to a multi-lingual in the Welcome Pack only and is non-transferable.
assistance helpline service that helps You understand the features of Your home appliances 2. You must provide Us with full and accurate information in connection with Your request
in detail. Our expert advisor will understand Your query and explain all aspects of the for the CPP Asset Secure Membership.
relevant features and working of Your appliances in a language that You are familiar with. 3. Your Membership begins on the Start Date and continues for the period of the Agreement
The assistance helpline can help resolve feature related queries across many brands. You in return for payment of the Fee.
may call at our helpline number for all CPP Asset Secure customers, from Monday to Sunday 4. Advance payment of the Fee is the essence of the commencement of Our Agreement with
between 11 AM and 9 PM. You. In case Your Fees is funded by BFL, then You must repay BFL the full amount paid by
A3: WardWiz Internet Security (Applicable for Desktops or Laptops only) (This feature is BFL to CPP on Your behalf for purchase of Your CPP Asset Secure Membership. CPP shall
not applicable for LED (Panel only)) have the right to cancel Your Membership without any notice to You if You fail to repay
You will be offered a comprehensive internet security solution for Your desktop/ laptop, BFL any amount paid by BFL towards Your CPP Asset Secure Membership Fee.
powered and owned by WardWiz, who is a third party supplier/service provider and will 5. In case of desktop/laptop, You must install the WardWiz Internet Security on Your
provide the benefits as mentioned below. WardWiz Internet Security key will be provided to desktop/laptop. In addition to compliance with the terms and conditions specified
You through the Welcome Pack sent to You electronically or through text message (SMS) to herein, You must comply with the specific License Agreement and terms and conditions
the mobile number provided by You to BFL. of WardWiz for use of WardWiz Internet Security. They are available for review at www.
What is provided? WardWiz.in. It is hereby clarified that WardWiz Internet Security is the property of
WardWiz Internet Security, being a German product, ensures compliance with global WardWiz and WardWiz will always remain responsible and liable for any services /
 claims arising from the use of WardWiz Internet Security by You. Your consent
6. Any change or new addition to Your Service shall be intimated to You at least forty- five By entering into this Agreement You hereby expressly accord Your consent and authorize
(45) days in advance and such change shall become applicable to You from the date of Us to collect all the required data/information including any sensitive personal data or
such intimation. However, it is clarified that the features of WardWiz Internet Security, information from You under this Agreement. Prior to providing any information, You have an
Jeeves and ZEE5 may be added, modified, or removed during the period of the Agreement option not to provide the data or information sought under this Agreement by sending to Us
without this advance notice period of forty five (45) days. a written notice to that effect.
Limitations By entering into this Agreement, You hereby expressly accord Your consent that for the
1. It is hereby clarified that EWS as described in Sections A1 is facilitated by CPP and for this better performance of this Agreement We may transfer Your data/information to any city
purpose, We have contracted with EWS Service Providers to provide the EWS to You and within India or to a country outside India as mentioned herein. If We do transfer Your data
their decision on EWS will be binding on You, with no recourse to CPP and for which CPP within or outside India, We will make the appropriate checks to ensure that Your data is
cannot be held liable. adequately protected.
2. It is hereby clarified that WardWiz Internet Security is the property of WardWiz and Remember that upon request, You have a right to see and review all the personal information
WardWiz will always remain responsible and liable for any services/ claims arising from We hold about You and if found to be inaccurate or deficient shall be corrected or amended
the use of WardWiz Internet Security by You as set out in Section A3. You are governed as feasible. If You would like to request this, please contact Our Customer Services Team on
by and must comply with the specific License Agreement and terms and conditions 1860-258-3030 (between 11 AM and 9 PM, from Monday to Sunday). Please note that there
(EULA) of WardWiz as applicable to You. Our role in relation to distribution of WardWiz will be a separate administration charge for the provision of this information. Please note
Internet Security to You shall be limited to that of a mere facilitator, and We shall not in that We will not be responsible for the authenticity of the information provided by You to Us
any manner be liable to You for any loss, damage or compensation in relation to or arising as required under this Agreement.
from the use of WardWiz Internet Security. You have the right to withdraw the consent earlier provided by You with respect to providing
3. It is hereby clarified that Jeeves will always remain responsible and liable for any services/ Your data/information sought by Us anytime while availing the Services. Such withdrawal
claims arising from the use of preventive maintenance visit by You as set out in Section of the consent shall be intimated in writing to Us. However, in the event that You decide not
A5. You will be governed by the specific Terms and Conditions of Jeeves as applicable to to provide the data/information sought by Us or withdraw the consent earlier given by You,
you at the time of usage of Jeeves. Our role in relation to this service provided to You shall then We retain the right to not provide the services for which such data/information was
be limited to that of a mere facilitator, and We shall not in any manner be liable to You for sought.
any loss, damage or compensation in relation to or arising from the use of this service. Data Protection Notice
Note that the service set out in Section A5 of this Agreement will not be available abroad, We will use the information You provide to:
and within India, this service will be available in the cities under the coverage network • Manage Your Membership;
of our third party service providers. Please refer to the specific terms and conditions of • Collect Fees when due; and
Section A5 in this regard. • Provide the Service to You.
4. It is hereby clarified that ZEE will always remain responsible and liable for any services We may ask BFL to tell Us about changes in Your address and other personal and financial
/ claims arising from the use of ZEE5 All Access Annual Subscription (Section A6). You details so that We can update Your records. This may include, but is not limited to, asking for
will be governed by the specific Terms and Conditions of ZEE as applicable to you at the information about changes to any of Your personal information (e.g. phone or fax numbers,
time of usage. Our role in relation to this service provided to You shall be limited to that of or e-mail addresses).
a mere facilitator, and We shall not in any manner be liable to You for any loss, damage or We may pass Your personal information to Our approved suppliers/service providers,
compensation in relation to or arising from the use of this service. including Our group companies, for the purpose of sending correspondence to You and
5. We cannot be held responsible for any loss, damage or fraud (direct or indirect) which providing some of the features of the Service to You. They may contact You by post, landline
might occur to You due to wrong submission of any information to Us by You or if are telephone or, if You have previously agreed, by email or mobile phone. By taking out Your
unable to provide the Services to You for reasons beyond Our control or even after Membership and by giving Us Your address, phone number and email address, You agree that
reasonable efforts made by Us. We and Our approved suppliers/service providers may contact You using these methods,
Payment unless You have told Us not to. If You do not want Your details to be used for these purposes,
1. You (or BFL) must pay the Fee to Us on the date it is due and/or You must re-pay BFL the please let Us know in writing at any time.
full amount paid by BFL to Us on Your behalf for Your Membership. How We protect Your data
2. CPP reserves the right to revise its Fee at any point of time but it will not change for Your We take data security very seriously and go to great lengths to ensure Your information is
existing Membership. protected against unauthorised use of any kind. We have appropriate measures in place to
Cancelling Your Membership safeguard the data We hold. Our Information and Data Security Systems at CPP Group Plc
1. You have a right to cancel Your Membership at any time during the period of this have been verified by accreditation in the form of ISO 27001 and PCI-DSS certificate for
Agreement. If You exercise this right to cancel, then Your Membership will be cancelled Information Security Management.
immediately and any payment made by You (or BFL on Your behalf) will be refunded to Our suppliers/service providers are vetted to ensure they comply with the necessary data
You (or BFL) as the case may be. The refund of Membership Fee will be as per the following protection protocol before they are approved.
refund grid: We are continually reviewing and updating Our security procedures as new technologies
• Within fifteen (15) days: INR200 (Indian Rupees Two Hundred) will be deducted and become available. All areas of Our website where personal information is collected
balance Membership Fee will be refunded. are secure and will display the ‘padlock’ symbol for reassurance. Where information is
• After fifteen (15) days: No refund of Membership Fee. transferred it shall be encrypted using the latest encryption technology commercially
• No refund of Fee shall be due on cancellation under any circumstances if You have used available. Please refer to Our data privacy policy on Our website in.cppgroup.com for more
any of the features of the Service or if the cancellation notice is provided after fifteen (15) details.
days from the Start Date. Who We may pass Your details to and how they would be used
2. We will cancel Your Membership on written notice to You: Updating Your records
• If We do not receive advance payment of the Fee from You (or BFL) on the date it is due; We may ask BFL to tell Us about changes in Your contact details/details specifically related
and/or to the Services (subject to any disclosure contract in this regard that You may have with BFL)
• If You have failed to re-pay BFL the full amount paid by BFL to Us on Your behalf for Your so We can update Your Membership records.
Membership and We are informed by BFL to cancel Your Membership; Providing the Service
• If You have at any time: When You purchase the CPP Asset Secure Membership, We will pass Your personal details
given Us false or materially incomplete information in relation to Your Membership; or and details of Your Appliances to EWS Service Providers with whom we have contracted to
commit a material breach of the terms and conditions of Your Membership; provide the EWS to You as described in Sections A1. We will only pass to them the relevant
• At Our discretion, by giving You a notice of fifteen (15) days. If We cancel Your amount of information required for them to be able to provide You EWS should You need it.
Membership prior to the commencement of Cover Period due to any reason other than We may also pass Your personal details to Our approved suppliers/service providers to
those mentioned in clause a), b) and c) above, CPP will refund 100% of the Membership provide some of the other services described in Section A. We will only pass to them the
fees to You. If We cancel Your Membership after commencement of Cover Period, CPP will minimum amount of information required for them to be able to identify You, should You
refund 100% of the Membership fees provided the EWS service has not been used by You. need these services. Our suppliers will pass Your information (such as Your name, contact
Any claims reported to Us by You before such cancellation by Us shall be accepted and details, etc.) to third parties to enable them to assist You only in instances when You require
processed in accordance with the above terms and conditions. help from them.
Governing law and Jurisdiction We may pass Your personal information to Our approved fulfilment and courier vendors so
These terms and conditions are governed by and must be interpreted in line with the laws that We can send correspondence to You and provide some of the features of the Service to
of the Republic of India. You and We agree that all the disputes/differences arising out of or You.
in relation to this Agreement shall be referred to the exclusive jurisdiction of and settled Marketing and Market Research
only by the courts in Delhi. You and We agree that terms and all other communications will To avoid contacting You unnecessarily about products or services You may already have,
be issued in English. We will compare Your details with information on prospect files prepared by BFL. When
Dispute Resolution We do this We may need to tell BFL/third party suppliers/service providers that You have
1. If any dispute or difference shall arise as to the fulfilment of any service offered under CPP subscribed for the Service or hold a product with Us and disclose enough personal data to
Asset Secure (liability/claim being otherwise admitted by CPP), such difference shall allow BFL/Our third party suppliers/service providers to identify You on these files.
independently of all other questions be referred to the decision of a sole arbitrator to be We and Our approved suppliers/service providers may also use Your personal information
appointed in writing by CPP and You or if they cannot agree upon a single arbitrator within to contact You about goods and services that might interest You or invite You to take part
thirty (30) days of any party [CPP or You] invoking arbitration, the same shall be referred in market research surveys. You may be contacted either by post, phone or e-mail for these
to a panel of three (3) arbitrators, comprising of two (2) arbitrators, one (1) each to be purposes. If You would prefer this not to happen, please let Us know when You register, or call
appointed by CPP or and You, and the third arbitrator to be appointed by such appointed Us at any time if You change Your mind.
two (2) arbitrators and arbitration shall be conducted under and in accordance with the Grievance regarding Data Protection issues
provisions of the Arbitration and Conciliation Act, 1996 as amended from time-to-time. If at any time You want to tell Us about a problem, discrepancy or grievance regarding Your
The law of the arbitration will be Indian law, and the seat of arbitration and venue for all personal data/information/details or the processing thereof, please call Our designated
hearings shall be in Delhi. grievance officer Ms. Prachala Singh on 1860-258-3030 (between 11 AM and 9 PM, from
2. It is also hereby further expressly agreed and declared that if CPP shall disclaim/ Monday to Sunday) or You can also write to Our grievance officer at:
repudiate the liability to You for any claim, and such claim shall not, within thirty-six CPP Assistance Services Private Limited P O Box No 826, Kalkaji Post Office,
3. (36) calendar months from the date of such disclaimer have been made the subject matter New Delhi – 110019
of a suit or proceeding before a Court of law or any other competent statutory forum/ Our grievance officer will do his best to expeditiously redress any issues/grievance that You
tribunal, then all benefits shall be forfeited and Your rights shall stand extinguished and may have within a period of thirty (30) days from the date of receiving Your grievance.
the liability of CPP shall also stand discharged.
Complaints
If at any time You want to tell Us about a problem with Your Membership please call Us on
1860-258-3030 (between 11 AM and 9 PM, from Monday to Sunday) or You can write to the
Complaints Manager at:
CPP Assistance Services Private Limited P O Box No 826, Kalkaji Post Office,
New Delhi - 110019
We will do our best to revert to Your query within 48 working hours. We will also do our best
to send You communications as relevant from time to time to keep You informed on the
progress. .
If You think you are not getting a satisfactory response, You may escalate the matter to
[email protected].
Recording calls
We record all telephone calls made to Us. We do this to:
• Provide a record of the instructions We have received from You;
• Allow Us to monitor quality standards;
• Help Us with staff training; and
• Meet legal requirements.
All communications and Membership documents will be in English unless otherwise agreed.
Annexure I
List of benefits as applicable and provided to You for the Membership purchased by You.

CPP ASSET SECURE FEATURES LIST

Product Price
Product Term Product Multi-Lingual Anti-Virus for Preventive ZEE5 All Access
Range Single Call Card Extended
Assistance laptop/ PC Maintenance Annual
Blocking Warranty
Helpline (WardWiz) Visit subscription

Approx perceived value (Rs.) 400 600 500 350 499 As Applicable

LED (Panel only)      

Rs. 0 - 70k 1 year LED TVs      

All Others*      

LED (Panel only)      

Rs. 70k - 5L 1 year LED TVs      

All Others*      

LED TVs      
Rs. 0 - 70k 2 years
All Others*      

LED TVs      
Rs. 70k - 5L 2 years
All Others*      

LED TVs      
Rs. 0 - 70k 3 years
All Others*      

LED TVs      
Rs. 70k - 5L 3 years
All Others*      

*For ‘All Others’, refer Annexure II for list of appliances

Annexure II
List of other appliances

Air - Conditioners Refrigerator Washing Machine Home Theatre Microwave Ovens HandyCam Vacuum Cleaner Kitchen Appliances Water Purifier

Phone Laptop / Printer DSLR Digital Camera LCD TVs Air Coolers Music System Water Heater Tablet

CPP_AS_BAGIC_APR2020