Eaton® ConnectUPS™ Web/SNMP Card

Quick Start Instructions

Uplink 1 2

1 POWER STATUS

2
3 RESET 1 2
4 ON

100 10 3 4 COM
COM
ConnectUPS-X Web/SNMP/xHub Card

ConnectUPS-BD
SNMP/WEB Adapter
COM NETWORK
ON
1 2

RESET

Package Contents
l ConnectUPS Web/SNMP
l USB Cable
l Quick Start Instructions
Help Desk Numbers
United States 1-800-356-5737 or 1-800-843-9433
Canada 1-800-461-9166 ext 260
All Other Countries Call your local service representative

Eaton, PredictPulse, and Power Xpert are registered trademarks and

ConnectUPS is a trademark of Eaton Corporation or its subsidiaries and affiliates.
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©Copyright 2015 Eaton Corporation, Raleigh, NC, USA. All rights reserved. No
part of this document may be reproduced in any way without the express written
approval of Eaton Corporation.
 TABLE OF CONTENTS

Section 1 Installation Checklist ........................................................................ 4

Section 2 Install the Card ................................................................................. 5
Section 3 Connect the Card to the Computer .................................................. 7
Section 4 Initialize the Card Configuration ...................................................... 9
Section 5 Obtain a DHCP-assigned IP Address ............................................. 12
Section 6 Assign an IP Address Manually ..................................................... 15
Section 7 Disable Browser Compatibility Mode ............................................ 17
Section 8 Register a PredictPulse Subscription ............................................. 19

Eaton ConnectUPS Web/SNMP Card Quick Start Instructions 164950185—Rev D 3

Section 1 Installation Checklist
1. Verify that the following items are available:
o ConnectUPS Web/SNMP card package contents (card, cable, Quick Start
Instructions)
o Phillips® screwdriver

o Available USB port on a computer running Microsoft® Windows®

o Web browser (Microsoft Internet Explorer® version 8.0 and higher,

Mozilla® Firefox®, or Google Chrome™ are recommended)
2. If you are going to use Dynamic Host Configuration Protocol (DHCP), provide
your local network administrator with the card's MAC address. The MAC
address is located on either the shipping box label or the label on this card.
o MAC Address _____________________________________________
3. If you are not going to use DHCP to provide any of the settings listed below,
contact your local network administrator for the settings.

In the table below, check the DHCP check box or enter the values for manual
configuration.You will reference this data later in the procedure.

Item DHCP* Manual Configuration

IPv4 o Card IP Address: ________________________

Netmask: ________________________
Gateway: ________________________

DNS – Name Servers o Name Server #1: ________________________

Name Server #2: ________________________
Name Server #3: ________________________

DNS – Domain o Domain: ________________________

* The network administrator normally sets up the DHCP server to provide a static IP address each time
the card makes a DHCP request.
4. If you need e-mail functionality, obtain the SMTP mail server's IP address or
host name. If using the SMTP host name, verify that you also have the
Name Server IP address (see Step 3).
o SMTP (mail server) IP Address
or Host Name _____________________________________________

Eaton ConnectUPS Web/SNMP Card Quick Start Instructions 164950185—Rev D 4

Section 2 Install the Card
NOTE The hot-swappable ConnectUPS Web/SNMP cards can be
installed without turning off the UPS or disconnecting the load.

NOTE Two types of ConnectUPS Web/SNMP cards (X and BD) are

supported by PredictPulse.

To install a ConnectUPS Web/SNMP card:

1. Make sure you have the correct dip switch position:

- If you are going to enter an IP address manually, verify that both DIP
switches on the card are set to the 0 or OFF position, which is flipped up
(see Figure 1 and Figure 2).
- If you are setting up the ConnectUPS Web/SNMP card in a DHCP
environment, set DIP switch 2 to the 1 or ON position, which is flipped
down.
2. If not already done, record the MAC address from the label on the card for
future reference (see Step 2 in the “Installation Checklist”).
NOTE If another card is already installed with an attached
communication cable, disconnect the cable and then remove
the card.

3. To prevent electrostatic discharge (ESD), place one hand on a metal surface,

such as the UPS rear panel.
4. Remove the blank communication bay cover from the UPS. Retain the
screws.
5. Slide the card into the open slot and secure it with the screws removed in
Step 1 (see Figure 1 and Figure 2).

Uplink 1 2

1 POWER STATUS

2
3 RESET 1 2
4 ON

100 10 3 4 COM
COM
ConnectUPS-X Web/SNMP/xHub Card

Figure 1. Installing the Card (UPS-X Card Shown)

Eaton ConnectUPS Web/SNMP Card Quick Start Instructions 164950185—Rev D 5

 ConnectUPS-BD
SNMP/WEB Adapter
COM NETWORK
ON
1 2

RESET

Figure 2. Installing the Card (UPS-BD Card Shown)

Eaton ConnectUPS Web/SNMP Card Quick Start Instructions 164950185—Rev D 6

Section 3 Connect the Card to the Computer
NOTE You can set the card parameters through the COM port even if
the network is not connected.

NOTE You cannot use the Ethernet port for configuration.

NOTE When the card is not connected to the network, it continuously

attempts to connect. When the connection is established, the
LEDs indicate the status.

To connect the card to the computer and the network:

1. Verify that the UPS is on and in normal mode.

NOTE If you are not sure how to know if the UPS is in normal mode,
refer to the User’s Guide for your UPS.

2. Plug the RJ-45 end of the supplied serial configuration cable into the COM
port on the card.
3. Plug the other end of the serial cable into the serial COM port on the
computer. (Depending on your laptop, you may need an adapter for this
step.) See Figure 3 and Figure 4.
4. Connect an active Ethernet cable (not supplied) from the network
connection to the Ethernet port on the ConnectUPS Web/SNMP card (see
Figure 3 and Figure 4).

Ethernet Cable
Configuration Cable

Uplink 1 2

1 POWER STATUS

2
3 RESET 1 2
4 ON

100 10 3 4 COM
COM
ConnectUPS-X Web/SNMP/xHub Card

Figure 3. Connecting the Card (UPS-X Model Shown)

Eaton ConnectUPS Web/SNMP Card Quick Start Instructions 164950185—Rev D 7

 Configuration Cable Ethernet Cable

ConnectUPS-BD
SNMP/WEB Adapter
COM NETWORK
ON
1 2

RESET

Figure 4. Connecting the Card (UPS-BD Model Shown)

5. Wait approximately two minutes until the green UPS Data LED flashes
regularly, indicating normal operation.

Eaton ConnectUPS Web/SNMP Card Quick Start Instructions 164950185—Rev D 8

Section 4 Initialize the Card Configuration
NOTE These instructions show HyperTerminal screen images, but you
can use the terminal emulation program of your choice, such as
PuTTY.

NOTE Before you start initializing the card configuration, you will need
to know which COM port you are using on your computer.

To initialize the card configuration:

1. Verify that the serial cable (supplied) connects the card’s COM port to the
computer’s COM port. Also verify that the UPS is on and in normal mode.
2. Click Start in the computer Start bar. Type Device in the search box. Select
Device Manager in the list above the search box. The Device Manager
opens.
3. Locate Ports (COM & LPT) in the list and click the adjacent “plus box” to
expand the selection. Make a note of the COM port you are using.
4. Open HyperTerminal.
5. Respond Yes or No to the message asking if you want to make
HyperTerminal your default terminal emulation program. The New
Connection dialog opens.
6. Optional. When the Connection Description dialog box opens, enter a name
for this connection and click OK. Otherwise, click Cancel.
7. In the New Connection dialog, make the menu selection File > Properties.
On the screen that displays, select New Connection Properties.
8. Click the Connect To tab. From the “Connect Using...”drop-down list, select
the COM port that you are using (see Figure 5).

Eaton ConnectUPS Web/SNMP Card Quick Start Instructions 164950185—Rev D 9

 Figure 5. Selecting the COM Port

9. Click Configure. The COM Properties dialog displays.

10. In the COM Properties dialog, click Restore Defaults to set the correct baud
rate, data bits, stop bit, and flow control.
11. Click OK.
12. At the blinking screen, press Enter. You should be prompted to enter the
password (default is admin).
NOTE If the Password prompt does not appear, press Enter again. If it
still does not appear, check the following conditions:

l Verify the serial line is set to 9600 baud, no parity, 8 data bits, 1 stop bit,
and no flow control.
l If the serial line settings are correct, check the cabling to verify all
connections are secure.
l Verify that your terminal program is set to the correct communication port
for the serial connection.
l Verify that the card has power (one or more LEDs on the card are
illuminated). The UPS should be turned on.

Eaton ConnectUPS Web/SNMP Card Quick Start Instructions 164950185—Rev D 10

 13. Enter the password (default is admin). The main menu for the ConnectUPS
Web/SNMP card displays (see Figure 6).

Figure 6. ConnectUPS Web/SNMP Card Main Menu

14. Determine the IP address for the card. To do this, either obtain a
DHCP-assigned IP address or manually enter a fixed IP address:
l To obtain the IP address assigned through DHCP, continue to "Obtain a
DHCP-assigned IP Address" on page 12.
l To manually enter a static (fixed) IP address for the card’s network
connection, continue to "Assign an IP Address Manually" on page 15.

Eaton ConnectUPS Web/SNMP Card Quick Start Instructions 164950185—Rev D 11

Section 5 Obtain a DHCP-assigned IP Address
NOTE The dip switches must be set correctly to enable DHCP and
allow DHCP to obtain the IP address. Before you start, make
sure DIP switch 1 is set to OFF (flipped up) and DIP switch 2 is
set to 1 ON (flipped down).

NOTE These instructions show PuTTY screen images, but you can use
the terminal emulation program of your choice, such as
HyperTerminal.

1. From the ConnectUPS Web/SNMP main menu, type 1 at the prompt and
press ENTER for Web/SNMP settings menu.
2. Type 2 for setting the Web/SNMP Card Control Group and press ENTER.
The current settings display (see Figure 7).
3. Is the DHCP value enabled?
l If yes, type 0 and press ENTER to return to the main menu.
l If no, the value is disabled, type Type 1 for BOOTP/DHCP control and press
ENTER. Type 1 to enable DHCP (see Figure 7), then type 0 and press
ENTER until you return to the main menu.

Figure 7. Enable DHCP

Eaton ConnectUPS Web/SNMP Card Quick Start Instructions 164950185—Rev D 12

 4. At the main menu, type 3 at the prompt and press Enter to restart the card
(see Figure 8).

Figure 8. Restart the Card

NOTE When the green UPS Data LED flashes regularly, the card has
been restarted and is operating normally.

5. From the main menu, type 1 and press Enter. The Web/SNMP Settings
menu displays.
6. Type 1 to see the current setting for the IP address and press Enter.
7. The DHCP-assigned IP address displays. Make a note of this address.
8. Type 0 and press Enter to return to the main menu.
9. Verify network communication:
a. Open a browser, enter the IP address in the Address bar, and click Go. If
the assigned IP address is working, you are prompted to log on.
b. Log on as administrator. The default user name and default password
are “admin.”
c. When the ConnectUPS Web/SNMP card Web page displays, you know
that the card is communicating with the network.

Eaton ConnectUPS Web/SNMP Card Quick Start Instructions 164950185—Rev D 13

 NOTE For detailed information, refer to the Eaton® ConnectUPS™
Web/SNMPCard (For X, BD, and E) User’s Guide, which is
available through a link on the Documentation tab on the
ConnectUPS product Web site.

Eaton ConnectUPS Web/SNMP Card Quick Start Instructions 164950185—Rev D 14

Section 6 Assign an IP Address Manually
NOTE The dip switches must be set correctly to disable DHCP and
allow manual IP address assignment. Before you start, make
sure both DIP switches on the card are set to OFF (flipped up).

1. From the ConnectUPS Web/SNMP main menu, type 1 to set the IP address
and press Enter. The Web/SNMP settings menu displays (see Figure 9).

Figure 9. Modifying the Network Settings

2. Follow the instructions on the screen and enter the fixed IP parameters.
Refer to the data you logged in the "Installation Checklist" on page 4.
3. Type 3 at the prompt and press Enter to restart the card from the main
menu to take into account the new configuration. The screen displays
“Restarting...” when it begins the process and “ConnectUPS Web/SNMP
Card V4.32 Ready” when it finishes (see Figure 10). The card is now
operational.

Eaton ConnectUPS Web/SNMP Card Quick Start Instructions 164950185—Rev D 15

 Figure 10. Restart Process Screen Display

NOTE When the green UPS Data LED flashes regularly, the card has
been restarted and is operating normally.

4. Verify network communication:

a. Open a browser, enter the IP address in the Address bar, and click Go. If
the assigned IP address is working, you are prompted to log on.
b. Log on as administrator. The default user name and default password
are “admin.”
c. When the ConnectUPS Web/SNMP card Web page displays, you know
that the card is communicating with the network.
NOTE For detailed information, refer to the Eaton® ConnectUPS™
Web/SNMPCard (For X, BD, and E) User’s Guide, which is
available through a link on the Documentation tab on the
ConnectUPS product Web site.

Eaton ConnectUPS Web/SNMP Card Quick Start Instructions 164950185—Rev D 16

Section 7 Disable Browser Compatibility Mode
Browser compatibility allows Web pages designed for older versions to display
properly. If data does not display properly on your ConnectUPS Web/SNMP card
Web page, the browser compatibility mode should be disabled.

To disable the compatibility mode:

1. Open your Web browser.

2. In the menu bar select Tools > Compatibility View Settings. The
Compatibility View Settings window opens (see Figure 11).

Figure 11. Compatibility View Settings Window

Eaton ConnectUPS Web/SNMP Card Quick Start Instructions 164950185—Rev D 17

 3. Uncheck (disable) the Display all websites in Compatibility View
checkbox to disable compatibility mode and click Close.
NOTE Close and re-open your browser so that the changes take effect.

Eaton ConnectUPS Web/SNMP Card Quick Start Instructions 164950185—Rev D 18

Section 8 Register a PredictPulse Subscription
PredictPulse is a remote monitoring and management subscription service that
collects and analyzes data from connected power infrastructure devices,
providing Eaton with the insight needed to make recommendations and take
action on your behalf. This service has limited availability outside of the United
States. For more information go to www.eaton.com/predictpulse.

NOTE Contact your Eaton service representative for availability of

PredictPulse in your region.

Use the universal PredictPulse Subscription Wizard to configure your profile and
register the Eaton UPS devices monitored by PredictPulse.

To begin the subscription registration, download the universal PredictPulse

Wizard from the PredictPulse web site and enter the card device and profile data.
An e-mail with additional instructions to finish registering and configuring the
card is automatically sent to the provided e-mail address.
NOTE Devices can be registered individually or as a group using the
wizard.

Eaton ConnectUPS Web/SNMP Card Quick Start Instructions 164950185—Rev D 19

 To register an installed ConnectUPS Web/SNMP card for PredictPulse:

1. Download the Eaton PredictPulse Wizard from

www.eaton.com/predictpulse.
2. Double-click the downloaded Activate PredictPulse.exe icon. The
PredictPulse registration window opens (see Figure 12).

Figure 12. Registering a PredictPulse Subscription

3. Enter the IP address for the installed ConnectUPS Web/SNMP card and click
Find My Serial Number.
NOTE If the serial number does not display, click Start Over and
manually enter the serial number.

4. Complete the following fields:

l Contact Name: First and last name of the contact person.
l Contact Email: E-mail address of the contact person for event data.
l Confirm Email: E-mail address again for confirmation.
l Country: Country where the main contact resides.
5. Click Install to save. The progress bar indicates the percent of completion.

Eaton ConnectUPS Web/SNMP Card Quick Start Instructions 164950185—Rev D 20

 6. When this stage of registration completes, an information window explains
the next step (see Figure 13). Click Activate Another Serial Number to
register multiple devices or click Exit to continue.

Figure 13. Example of First Step E-mail

Eaton ConnectUPS Web/SNMP Card Quick Start Instructions 164950185—Rev D 21

 7. After approximately 15 minutes, the contact person identified in the
PredictPulse Wizard will receive a confirmation e-mail (see Figure 14).

Figure 14. Example Confirmation E-mail

8. Click Activate PredictPulse to proceed.

NOTE If you try to register a device that has already been registered,
you will receive an error message e-mail from the PredictPulse
support team with instructions about the problem.

9. A profile e-mail displays with your profile data (see Figure 15).

Eaton ConnectUPS Web/SNMP Card Quick Start Instructions 164950185—Rev D 22

 Figure 15. Example Profile Page

10. Click Continue to finish the registration (see Figure 16).

Eaton ConnectUPS Web/SNMP Card Quick Start Instructions 164950185—Rev D 23

 Figure 16. Example Completion E-mail

Eaton ConnectUPS Web/SNMP Card Quick Start Instructions 164950185—Rev D 24

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