LaserOne Communications Inc.

210 West Main Street

Glencoe, Alabama 35905

G U ID
EE
(256) 492-5959
ER
ER G U
USUS I D
www.laseronecom.com

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Table of Contents

Quick Start 4

Making Calls 4

Answering Calls 4

Rejecting a Calls 4

Ending a Call 4

Voicemail 5

Place a call on hold 5

Missed Calls 6

Redial list 6

Advanced Features 6

Transferring a Call 6

Conference Calls 6

Answering Multiple calls (Call Waiting) 7

Volumes and Levels 7

Intercom/Paging mode 8

Recording a call 8

Accessing another Extensions Voicemail 8

Phone Book (Directory) 8

Calling a number from the Directory 8

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 Adding Numbers to the Directory 9

Deleting numbers from the Directory 9

Quick dial buttons and indicators 9

Server Features 9

Logging into Web interface 10

Voicemail folder 10

Call Monitor 10

Phone features 10

Call waiting 11

Do Not Disturb 11

Call Forwarding 12

Follow Me 12

Feature Codes 12

Settings 13

Voicemail Server 13

Feature Code Quick Reference 22

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Quick Start

Making Calls
To make a call you can either dial the number first and then
either lift the handset or press the speaker phone button. Or
lift the handset first and then dial the number. To dial an out-
side line add 9 to the number. There is no need to wait for a
dial tone after pressing 9 as this system will look at the
whole number and decide the best route to take after the
number has been dialed. When you have finished entering
the numbers you can press the # sign to initiate the call or
you can wait and the call will connect on its own.

Answering Calls
You can answer an incoming call by either simply picking up
the handset or pressing the flashing green line button on the
bottom right of the unit. To release Speakerphone mode you
can simply pick up the handset or end the call. To transfer a
handset call to speaker phone, Press the speakerphone but-
ton and place the handset back in the cradle.

Rejecting a Call
Pressing the red end call button while the phone is ringing
will reject an incoming call. However the behavior varies
depending on the source of the call.

An internal call or a direct external call will be immediately

directed to your voicemail with the busy message.

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 An external call that has rung a group of phones will stop
ringing the handset but continue to ring any remaining hand-
sets in the same group. If all handsets have rejected the call
then the call will be forwarded to the central voicemail.

Ending a Call
A call will be ended when the other party has hung up. To
end the call yourself either replace the handset in the cradle
or press the red end call button.

Voicemail
Your Phone will indicate a new voicemail message by flash-
ing the Red message light in the top right hand corner. The
display will also show the number of new messages waiting.

To access your voicemail from your own extension key *97.

You will be prompted for your voicemail password (0000 by
default). Follow the voice prompts to listen to, forward or
delete your messages.

Place a Call on Hold

Pressing the hold button at any time during a call will place
the other party on hold. Your message light will flash to re-
mind you that you have a call held along with the line light
which holds this call. Once placed on hold the handset can be
safely placed in the cradle without rejecting the call. To re-
trieve a held call simply lift the handset and press the flash-
ing line number. Alternatively pressing the line number with-
out lifting the handset will resume the call in speakerphone
mode.

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Missed Calls Feature Code Quick Reference
When your phone is idle the screen will display the number
of missed calls on your extension. Please note that if your Your Voicemail *97
phone is part of a ring group then it will show all calls that
were answered by someone other than you. To review the Another Extensions voicemail *98
missed calls press the caller list button and use the up and Intercom/Paging group number
down buttons below the screen to scroll through them. The
Call Trace *69
icon next to the number will show whether the call was an-
swered by you or not. To call back one of these numbers Confirm your Extension number *65
simply lift the handset or press the speakerphone button. To
Speaking Clock (accurate only to system time) *60
exit the list press the red end call button.
Set Do Not Disturb to on *78
Redial List
Set Do Not Disturb to off *79
Pressing the double up arrow or the redial button will show
Turn on Call Waiting Functionality *70
the redial list. using the up and down buttons you can scroll
though the last 100 numbers called from this extension. To Turn off Call Waiting Functionality *71
call one of the numbers lift the handset or press the speaker-
phone button. To exit the list press the red button.

Advanced Features

Transferring a Call
During a call press the (Xfer) button and dial the number or
press the quick dial button of the extension you wish to
transfer to, once this extension has answered you can talk to
them to inform them of the nature of the call. When you
place your handset down or press the red button your caller
will be transferred. To transfer directly to an extension’s
voicemail box press the (Xfer) button * (star) button then the

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 “8” “Folder 8” messages. extension number and #. Then press the red end call button
 “9” “Folder 9” messages. to finish the transfer.
 “#” Cancel the change folder operation.
Conference Calls (3 way calling)
During a call press the (Conf) button to engage another party
and form a conference call. The extra party can be either
another extension or an external number. Pressing the button
will put the other members of the call on hold while you es-
tablish contact with the new conference member. Once you
are connected to the next member you can have a private
conversation with them before pressing the (Conf) button
again to resume the conference call with all the members.
NOTE: If you need more than 3 people in a call then you
will need to use the conference bridge.

Answering Multiple calls (Call Waiting)

If during a call another call comes in to your extension or
your ring group then the second line light will flash and the
display will show the number of the 2nd incoming call. If you
wish to take this call then pressing the flashing line button
will place your original call on hold and answer the new call.
Pressing the Line 1 button will resume the original call. It is
possible to manage up to 3 calls from the same extension this
way.

Volumes and Levels

The Volume control below the dial keypad will control all
volumes in the following manner.

Extension on Hook....Ring Volume

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Handset off Hook......Handset volume • “6” Go to the next message in the folder.
• “7” Delete or undelete the message.
Speakerphone on.......Speakerphone volume
• “8” Forward the message to another user on the system.
• “9” Save the message to a different folder.
Intercom/Paging mode • “0” Mailbox options.
Paging mode will utilize the loudspeaker on all speaker- • “*” Replay the prompt.
phones connected to the system to make an audible an- • “#” Exit the voice mail system.
nouncement. To initiate this dial the group number from any
extension and speak after the tone. Advanced Options after Listening to a Message

The following buttons may be pressed in the “Advanced Op-

Recording a Call
tions” menu while you are listening to a message.
If during a call you wish to record the conversation for future  “1” Record a message and send it directly to the mailbox
reference then press the record (RAC) button. The other of the person that sent you the current message.
caller will not hear anything as you press the button unless  “2” Call the person that left the message back.
you are in speakerphone mode. For information on how to  “3” Play the message envelope.
retrieve recorded calls See the call monitor interface section.  “4” Place an outgoing call.
 “5” Leave a message for another user on the system.
Accessing another Extensions Voicemail  “*” Return to the main menu.

To access the voicemail for an extension other than your

Changing Folders
own, dial *98. When prompted enter the extension number
If you select the option to change folders the voicemail sys-
for the voicemail you wish to access followed by the pass-
tem will present you with the following options:
word for that extension.
 “0” “New” messages.
 “1” “Old” messages.
Phone Book (Directory)  “2” “Work” messages.
 “3” “Family” messages.
Calling a number from the Directory  “4” “Friends” messages.
Pressing the (Directory) button will show the extension's  “5” “Folder 5” messages.
built in Phone Book. Either using the up down buttons or  “6” “Folder 6” messages.
starting to type the name of the contact you are looking for  “7” “Folder 7” messages.

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The Message Envelope on the phones keypad will retrieve the number from the di-
The voice mail system will play back the message rectory.
“envelope”. Depending on how the voice mail system has
Once the correct contact is displayed lifting the receiver or
been configured, the message envelope may consist of the
pressing the speakerphone button will call it.
following items:
• Position.
• Date and time that the message was received. Adding Numbers to the Directory
• Caller ID information. To save a new number press the (Save) button and key in the
• Duration of the message. new number to be saved, press the save button again and use
Pressing “1” any time during the playback of the message the telephone keypad to insert a name for the number.
envelope will skip to the message playback.
The voice mail system will then play back the message.
Deleting numbers from the Directory
During Message Playback Call up the number you wish to delete as if you were going
During the playback of the message, any of the following to call it. To delete this contact press the delete key, you will
buttons may be pressed: then be prompted to press the key again to confirm.
• “*” Rewind the message by 3 seconds.
• “#” Fast forward the message by 3 seconds
Quick Dial Buttons and Indicators
• “0” Pause the message playback. Press any other button to
resume playback. On your extension there are a number of quick dial buttons.
• “1456789” Pressing any of these buttons will halt the play- These are programmed by the phone administrator and are
back of the message and perform the corresponding action not user configurable. Each button has an indicator that will
from the post-message playback options. show the current status of the extension it calls. A flashing
indicator means the extension is currently ringing a solid
After Message Playback light means the extension is currently engaged in a call.
After the message has been played back, the system will play
a prompt and wait for you to press a button: Server Features
• “1” Go to the first message in the current folder.
• “2” Change folders. There are some features available from your computer termi-
• “3” Advanced options. nal that add functionality to your Extension.
• “4” Go to the previous message in the folder.
• “5” Replay the current message.

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 • “*” Repeat the menu options.
Logging into Web interface • “#” Exit from the voice mail system.

Enter the address of the server into a web browser and that
Advanced Options in Main Menu
will take you to a login screen.
The following buttons may be pressed in the “Advanced Op-
To log in use your extension number (i.e. 101) and your tions” menu that was accessed from the Main Menu.
voicemail password (default is 0000). • “4” Place an outgoing call.
• “5” Leave a message for another user on the system.
Voicemail folder • “*” Return to the main menu.

From the default view you can manage and view your voice-
Mailbox Options
mail from the browser. This can be a quicker method than
• “1” Record your unavailable message.
collecting voicemail from your extension if there are a rea-
• “2” Record your busy message.
sonable number of messages to deal with.
• “3” Record your name.
Next to each message there is a play button, pressing this • “4” Record your temporary greeting.
will play the message on your computer speakers. While • “5” Change your password.
playing, a smaller window will appear that will offer a
download link should you wish to email or archive this mes- Recording a Temporary Greeting
sage on your computer. If you do not have a temporary greeting set, you will imme-
diately be asked to record a temporary greeting. If you do
Using the buttons at the top you can delete, move or forward
have a temporary greeting set you will be presented with the
messages.
following menu:
“1” Record a temporary greeting.
Call Monitor This will allow you to record a new temporary greeting.
The call monitor view will show all inbound and outbound “2” Erase temporary greeting.
calls taken by this phone. If the call was recorded (see Once your temporary greeting has been erased callers will be
“recording a call” under “advanced features”) then there will presented with either your busy or unavailable messages,
be a link to playback the message. depending on your status.
“*” Return to the main menu.
Clicking the title to each column in the display will sort the
calls by that category.
Listening to Messages

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voicemail system to leave a message, you may be able to
press the “*” button to switch from leaving a message to Phone Features
accessing your mailbox.
Under this section you can adjust certain aspects of your
phone regarding incoming calls. It is important that you re-
By calling a special extension.
member what changes have been made here as they can have
Your phone system administrator may have configured a
a significant effect on how the system copes with inbound
special extension that can be called to access your mailbox.
calls. As a safety measure and calls coming from a ring
Contact your phone system administrator for details.
group (i.e an external call to the main number) will not be
Before you are allowed to listen to your messages, you may
affected by the call forwarding options unless this has been
be asked to enter your mailbox number and a password.
specifically allowed for your extension by the phone system
administrator. After changing any settings be sure to press
The First Time You Log In
the update button before moving on to the next page or log-
The first time that you log into your mailbox, you may be
ging out of the web page.
required to change some settings. In particular, you may be
required to:
• Record your name. Call Waiting
• Record your busy greeting. This checkbox determines the behavior of call waiting on
• Record your unavailable greeting. your extension. With it checked the system will behave as
• Change your password. described in “Answering multiple calls” under “Advanced
Features”. With it unchecked your extension will always
Menus divert straight to voicemail when it is busy.
This section contains a detailed discussion of the menus used
to access your mailbox.
Do Not Disturb
Use this option with care With this box checked all incom-
Main Menu ing calls to this extension will be directed to your voicemail.
The main menu will be the first menu that you are presented In the event that a call comes into a call group that contains
with once you have logged in. your extension (i.e an external call) then the call will ring all
• “1” Listen to messages in the currently selected folder. other extensions in the call group except yours and will only
• “2” Change folders. divert to voicemail if your extension was the only available
• “3” Advanced options. extension left.
• “0” Mailbox options.

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Call Forwarding If the caller pressed the “#” button to end the recording and
the phone system administrator has configured the system to
Setting an internal or external number here and checking the
let the caller review the message, the caller will be presented
relevant box will allow you to forward incoming calls that
with the following options:
meet the criteria to another number. If the number to be for-
• “0” Transfer to an operator.
warded to is an external one don't forget to add a “9”. If your
• “1” Save the message.
extension is part of a call group then these settings will not
• “2” Review the message.
have an effect on calls to the group unless your extension has
• “3” Re-record the message.
been given specific authority to affect call group calls by the
If the caller presses “1” the message will be placed in your
phone system administrator.
“New” folder. If the user presses “0” the message will be
cancelled and the user will be transferred to the operator.
Conditions are as follows
Accessing Your Mailbox
Unconditional.....All incoming calls will be forwarded

Unavailable.....All unanswered calls will be forwarded Logging In

Busy.....All rejected calls (red button) will be forwarded
The elastix allows your administrator a lot of flexibility so
there is no single answer to how to log into your mailbox.
Follow Me
Contact your administrator for details on how to access your
Follow me is an advanced form of the call forwarding that is mailbox. However, below is a discussion of several popular
not currently enabled on your system. Please ignore this op- methods for accessing mailboxes that your administrator
tion. may have chosen:

Feature Codes By pressing a button on your phone.

Your phone may have a special button on it that has been
This section provides a reminder for common feature codes configured to allow access to your mailbox. Consult the
on the system, please note that not all features may be en- documentation that came with your phone and your phone
abled by your administrator. Using some of these codes it is system administrator for details.
possible to adjust your call forwarding features from your
extension. By calling your extension and pressing the “*” button.
If you call your own extension and are redirected to the

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record a message that you can listen to later. Depending on Settings
how the phone system was configured, the caller may first
From this section it is possible to adjust some user settings
hear a greeting and/or some instructions before being al-
for your extension. You can change your voicemail pass-
lowed to record a message. The process of leaving a message
word; Select whether you would like your voicemails for-
looks like this:
warded to an email address and select the behavior of the call
1. Play the appropriate greeting. See Section 1.1 for more
recording option.
information on which greeting will be played. The phone
system administrator can control whether a greeting is played
or not and can also control whether the busy or unavailable
greeting is played (if you record a temporary greeting, the
temporary greeting will always be played if the administrator
Voicemail Server
does not turn off greetings).
2. Play some short instructions. Again, the phone system An Overview
administrator can control whether the instructions are played
or not. The elastix offers a highly flexible, highly capable voice mail
3. Play a beep. system. Among the features that it offers are:
4. Record the message, and optionally allow the caller to • Three different types of greetings.
review the message. • Notification of new messages through email. The notifica-
While listening to the greeting or the instructions, the caller tion message may also include an audio file containing the
can press any of the following buttons: complete message.
• “#” Skip the rest of the greeting and instructions and imme- • Ability to organize messages into folders.
diately begin recording the message. • Mailboxes may be password protected.
• “*” Transfer out of the message recording application. • Can optionally allow callers to review and re-record mes-
Typically used by the phone system administrator to allow sages.
users to access their mailboxes.
• “0” Transfer to an operator.
Types of Greetings
After the greeting and the instructions have played the caller
will hear a beep and then the system will start recording a
A greeting is a short message that plays before the caller is
message. To end the recording, the caller can hang up the
allowed to record a message. The greeting is intended to let
phone or press the “#” button.
the caller know that you are not able to answer their call. The
If the caller hangs up the phone to end the recording, the
greeting can also be used to convey other information like
voicemail system will put the message in your “New” folder.

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when you will be available, other methods to contact you, or Folders
other options that the caller can use to receive assistance.
The elastix has three types of greetings: The elastix allows you to save and organize your messages
into folders. There are ten folders:
Busy Greeting
If the elastix thinks that you are on the phone, the caller will Folder Names
hear your “busy” greeting. Your busy greeting can either be • New
a generic message, like: • Old
• The person at extension number is on the phone. • Work
• recorded name is on the phone. • Family
or the busy greeting can be a message that you record. • Friends
• Folder 5
Unavailable Greeting • Folder 6
If the elastix thinks that you are unavailable (e.g. you don’t • Folder 7
answer the phone or your phone is not connected to the net- • Folder 8
work) the caller will hear your “unavailable” greeting. The • Folder 9
unavailable greeting can either be a generic message, like: When a caller leaves a message for you, the message will be
• The person at extension number is unavailable. put into the “New” folder. If you listen to the message, but
• recorded name is unavailable. do not delete the message or save the message to a different
or the unavailable greeting can be a message that you record. folder, the voicemail system will automatically move the
Temporary Greeting message to the “Old” folder.
You can also record a temporary greeting. A temporary When you first log into your mailbox, the voicemail system
greeting will always be played regardless of your “busy” or will make the “New” folder the current folder if you have
“unavailable” status. This could be used, for example, if you any new messages. If you do not have any new messages the
are going on vacation and want to inform people not to ex- voicemail system will make the “Old” folder the current
pect a return call anytime soon, but you do not want to re- folder.
record your busy and unavailable greetings when you come
back. Leaving a Message in a Mailbox

If you are not able to answer a phone call, your administrator

may have configured the phone system to allow the caller to

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