Emotional Intelligence
• Emotional intelligence (EI) is the ability to
identify, assess, and control the emotions of
oneself, and of others.
• Emotional intelligence (EI) is the ability to
identify, use, understand, and manage emotions
in positive ways to relieve stress, communicate
effectively, understanding with others, overcome
challenges, and diffuse conflict.
• Our education system is designed to enhance our
intellectual intelligence. The emotional side of the
personality is not only neglected but can be barrier in
career success. Like ‘don’t be emotional’ in taking
decisions.
• But the modern theory of EI shows that emotional
insensitivity and lack of ability to understand and
manage human emotions is a major weakness of highly
educated professionals.
• Hence they are unable to form warm, mutual
development of interpersonal relationships.
• Such persons are socially awkward and poor team
members.
• Researches clearly shows that EI and emotional competence
contribute twice as much to professional success in life.
• EI simply means being intelligent about human emotions.
1. Recognize and understand different kinds of our own
emotions and feelings.
2. Perceive accurately the emotions of others. This includes
non-verbal means, facial expressions, unexpressed needs.
3. Appreciation, understanding and knowledge of emotions is
one part of EI on the other hand practically utilizing this
knowledge to live and to work more effectively.
Goleman Emotional Intelligence Model
Emotional intelligence consists of Two dimensions
1. Personal Competence means:
• Self-awareness – You recognize your own
emotions and how they affect your thoughts and
behavior, know your strengths and weaknesses,
and have self-confidence.
• Self-management – You’re able to control
impulsive feelings and behaviors, manage your
emotions in healthy ways, take initiative, follow
through on commitments, and adapt to changing
circumstances.
2. Social Competence means:
• Social awareness – You can understand the
emotions, needs, and concerns of other people,
pick up on emotional cues, feel comfortable
socially, and recognize the power dynamics in a
group or organization.
• Relationship management – You know how to
develop and maintain good relationships,
communicate clearly, inspire and influence
others, work well in a team, and manage conflict.
Emotional intelligence affects:
• Performance at work: Emotional intelligence
can help you find the way of the social
complexities of the workplace, lead and motivate
others, and excel in your career. In fact, when it
comes to recruiting job candidates, many
companies now view emotional intelligence as
being as important as technical ability and
require EQ testing before hiring.
• Physical health. If you’re unable to manage your
stress levels, it can lead to serious health
problems. Uncontrolled stress can raise blood
pressure, suppress the immune system, increase
the risk of heart attack and stroke, and speed up
the aging process. The first step to improving
emotional intelligence is to learn how to relieve
stress.
• Mental health. Uncontrolled stress can also
impact your mental health, making you
helpless to anxiety and depression. If you
are unable to understand and manage your
emotions, you’ll also be open to mood
swings, while an inability to form strong
relationships can leave you feeling lonely
and isolated.
• Relationships. By understanding your
emotions and how to control them, you’re
better able to express how you feel and
understand how others are feeling. This
allows you to communicate more effectively
and create stronger relationships, both at
work and in your personal life.
Emotional intelligence consists of
five key skills
skill 1: The ability to quickly reduce stress.
skill 2: The ability to recognize and manage your
emotions.
skill 3: The ability to connect with others using
nonverbal communication.
skill 4: The ability to use comedy and play to deal
with challenges.
skill 5: The ability to resolve conflicts positively
and with confidence.
Components of EI
For leaders, having emotional intelligence is
essential for success. According to Daniel
Goleman, an American psychologist who
helped to popularize EI, there are five main
elements of emotional intelligence:
• Self-awareness.
• Self-regulation.
• Motivation.
• Empathy.
• Social skills.
1. Self Awareness
If you're self-aware, you always know how you
feel, and you know how your emotions and
your actions can affect the people around you.
Being self-aware when you're in a leadership
position also means having a clear picture of
your strengths and weaknesses and it means
behaving with humility.
SWOT analysis of an individual
2. Self Regulation
Leaders who regulate themselves effectively
rarely verbally attack others, make rushed or
emotional decisions, stereotype people, or
compromise their values. Self-regulation is all
about staying in control.
This element of emotional intelligence,
according to Goleman, also covers a leader's
flexibility and commitment to personal
accountability.
3. Motivation
Self-motivated leaders work consistently
toward their goals, and they have extremely
high standards for the quality of their work.
Every time you face a challenge, or even a
failure, try to find at least one good thing
about the situation. It might be something
small, like a new contact, or something with
long-term effects, like an important lesson
learned.
4. Empathy
For leaders, having empathy is critical to
managing a successful team or organization.
Leaders with empathy have the ability to put
themselves in someone else's situation.
They help develop the people on their team,
challenge others who are acting unfairly, give
constructive feedback, and listen to those who
need it.
5. Social Skills
Leaders who do well in the social skills
element of emotional intelligence are great
communicators.
They're just as open to support their team and
be excited about a new mission or project.
Leaders who have good social skills are also
good at managing change and resolving
conflicts diplomatically.
