Srihari

[email protected]
Phone: 972-624-9289

PROFESSIONAL SUMMARY
 Software professional with Over 12+ years of experience in IT including as Application production
support/QA Lead with Client Server and Web–based applications. Experience includes
requirements gathering, user interaction, design, testing & Production support of online
applications.
 Experienced in working on Build and Release/DevOps Engineering in automating, building,
deploying, and releasing of code from one environment to another environment.
 Managed and configured SVN/GIT , resolve issues regarding source code management, manage
branching and merging, code freeze process
 Building/Maintaining Dockers container clusters managed by Kubernetes Linux, Bash, Git.
 Continuous Integration (CI) with tools like Jenkins and Continuous Delivery (CD) experience using
application containers like Dockers for Micro services. Automating deployment using Kubernetes.
 Worked with QA, and other teams to ensure automated test efforts are tightly integrated with the build
system and in fixing the errors while doing the deployment and building (Agile Projects)
 Solid experience of Functional testing, Integration testing, System testing and UAT.
 Experienced in formulating Test Plans, Test cases, Test Scenarios, Test Approach and set up testing
environment.
 Proficient in overall Defect Management/Problem solving including tracking bugs and reporting using
ALM/Quality Center/Test Directory.
 Extensive experience on Telecom OMS, CRM, Rating, Billing, A/R, and Mediation modules.
 Worked on all the phases of Project life cycle like Requirement gathering, Design, Development,
Testing, Production Support, Enhancements of existing applications.
 Working experience-using Python in integrating applications and data using Rest APIs.
 Familiar with JSON based REST Web services and Amazon Web Services(AWS)
 Strong ability to understand the business requirements, convert requirements into technical
architecture/design and develop efficient solutions to meet the requirements using latest technology
and tools.
 Has proven ability to communicate effectively across functional areas and hierarchies while
working autonomously or within large group to achieve client and project deliverables.
 Good communication skills, a strong team player and self-starter, capable of working independently
and motivate a team of professionals.
 Enthusiastic to learn and ability to work hard.

Legal Status : H1B

Achievements and Trainings:

 ISQB Foundation certification
 Trained in Dockers, Splunk, QTP.

PROFESSIONAL EXPERIENCE
From April 2014 to Till Date
Client: AT&T
Project Name: Myatt production support
Role: Senior Application Production Support Analyst
Tools : Splunk, Dynatrace Env support, KDA, Nagios, Wily Introscope, Tealeaf, Hazelcast Man center,
VSS, Quality center, Toad for Oracle, SQLPlus, Winscp, PUTTY,JIRA, Jenkins, GIT,CARA.
Ticketing Tools: BMC Remedy, Jira.
Operating system: UNIX
Programming Language: UNIX Shell Script

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Description:
Myatt shop is an online portal where customers can purchase/shop for various wireline & Wireless
products/services offered by AT&T.
These services further classified on att.com portal for easy access to end users as below
Cell Phones and Devices – End User can shop new Wireless devices – like Cell Phone, Smart phones,
Tablets, etc.
Plans & Features – Customer can check and avail the various plans offered by AT&T as per his
requirements.
Accessories – Customer can purchase additional accessories along with Wireless products.
Existing customers – If an existing customer has to upgrade/add a device or plans, he can use this menu.
Tealeaf & Splunk tools are used to get the reports on real time data, and ease to analyze the logs using GUI
interface.

Responsibilities:
 Monitored mission critical application using various tools (CA Introscope, IBM Tealeaf, HP BAC,
HP site scope, KDA, Keynote).
 Involved in complex code deployments for java code, content management and making decisions
on datacenters to serve uninterrupted business 24*7
 Onshore co-ordination client meetings, SIS (deployment plan) preparations and review, Client
request , as a part of Release management worked with different stakeholders and teams until
release signed off.
 Tier 1 and Tier 2 Production Support- involved in front ending the transition from client to our
organization on new project applications.
 Handled issues and server outages, Alerts resolution, fixed environment issues and performed
weekly/periodic server bounces
 Coordinated with stake holders for incident management. Timely Ticket management. Meeting the
SLAs & KMs. Periodical Reporting to ATT management on application performance.
 Created SSL certificates and installed those certificates on Production servers.
 Installed and configured Jenkins and created parameterized jobs to kick off builds for different
environments.
 Made sure that the Incidents raised or resolved/mitigated with in MTTR (Mean Time to Resolution)
and proper RCA was done and implemented permanent solutions so the problem not recur again
 Based on the business needs, determine the no. of master and worker nodes required to set up a
Kubernetes cluster.
 Kubernetes cluster setup for Production and non-production environments.
 Attend daily Production status calls to discuss Production issues with DEV, Business, BAU and QA
teams
 Experience in doing the root cause analysis and implementing the permanent solutions if issues are
related to environment.
 Hands on experience in Kubernetes, Weblogic, Connect Direct, Auto-SFG.
 Perform in-depth troubleshooting of complex environment and configurations issues.
 Analyzed the real time scenarios using tools like Splunk, CA Introscope, IBM Tealeaf.
 Based on the daily error report from various tools, raise the incidents and resolve/mitigate them with
in SLA.

 Played key role for “IPhone launch”. Responsible to prepare plan, manage shifts, create dashboards
for respective big events.
 Developed UNIX shell scripts for daily check outs and placed it in the cron (which saved the
manual work for 40mins per day).
 Installed & setup CA-RA and automated the deployment activity for one of the mission critical
application
 Planned, executed & documented disaster recovery exercises for production environments.

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  Responsible for scheduling the OS patch upgrades for Production & Non-
Production environments.
 Configured the tools like, Splunk, Dynatrace UEM, CA Wily Introscope on Production and Non
prod Environments.
 Upgraded JDK,weblogic,TOMCAT,apache On Production and Non Production Environments
 Schedule meeting invites with all our Leadership, stake holders, application and development teams.
 Knowledge transition to team about new functionalities introduced in production and the various
dashboards & reports setup in different tools.

From April 2013 to Feb 2014

Client: AT&T
Project Name: CSR Admin Tool Production support
Role: Production support analyst
Tools: Introscope, HP BAC, HP sitescope, splunk.
Operating system: UNIX
Programming Language: UNIX Shell Script
Data base: Oracle.
Client: AT&T
Location: Pune, India.
Description:
CSR (Customer Service Representative) Admin Tool is an online portal where customer care agents
can mirror the ATT end customer accounts.
Responsibilities:
 Monitoring mission critical application using various tools (HP BAC, HP Sitescope, CA
Introscope, and Tealeaf).
 To identify the root cause of the issue when we see alert in the monitoring tools.
 Check the logs and reach out to PMT (Problem Management Team) with the complete data to
find the RC (Root Cause) of account specific issues.
 To work with customer care agents and make them to understand if any technical and
application issues.
 To identify the issue and work towards the resolution
 To initiate TRIAGE for Incident management involvement to track the respective incidents or
outages.
 To send the technical outage notifications to the ATT leadership using ATT notification tool.
 To redirect production traffic to DR or secondary servers before release and introduce them in
production by doing sanity test after the release.
 To set up the monitoring for new functionality and new infrastructure added.
 To create a CR and get it approved by necessary teams.
 To test the application at functional level before going to production after the release.

From April 2010 to Feb 2013

Client: AT&T Tech Mahindra Ltd.
Project Name: Light speed billing
Role: QA Lead
Test management: ALM Quality Centre
Automation: QTP for Automation
Languages/Frameworks: Core java, TestNG,Enabler Billing system, Fusion work
Data Base: Oracle, SQL.
Operating system: UNIX
Location: Pune, India.
Description:
Light Speed Billing is AT&T’s Customer Care and Billing system used for all AT&T retail, Business
customers. AT&T offers VOIP (Voice over IP), IPTV (IP Video), HSIA (High Speed Internet Access) and
Mobility services to Business, Small office and Retail customers.

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Responsibilities:
 Define & Explain the vision of the Technical objectives to Team
 Understand and analyze Business and Technical requirements
 Issues and Queries Resolution with customer, developers & other stakeholders.
 Resolve Technical bottle necks, coordination with other technical expertise to bring issues to
closure.
 Feasibility Analysis and Estimation.
 Define tasks to team and monitoring and controlling progress.
 Prepared and maintain Project Plan.
 Perform proactive risk management.
 Coordination with End Client regarding the Delivery of Bills.
 Production support – triaging, RCA and certification.
 Maintain the quality and timeliness of delivery of assignments
 Monitor and report on project progress to management using status reports and leadership meetings.
 Liaise with support groups.
 Conduct weekly team meetings.
 Resolve or escalate all issues as per escalation plan.
 Conducting “Root Cause Analysis” for defects found in production and providing
recommendations.
 Ensure timely Sign off on project deliverables at each phase.
 Work with all the stakeholders (Technical Architects, Solution Designers, interfacing Team owners
and Business) to analyze requirements and change requests & perform impact analysis.
 Technical task allocation within team and monitoring testing progress.
 Ensure timely deliveries and manage compliance to SLAs agreed upon.
 Interface between the customer and delivery teams to ensure expected quality and accuracy of the
deliverables.
 Prepared Test Logs and Test Summary Reports during test runs and report status to the external
stakeholders like the Clients, Customers and Project Teams.
 Design and Execute test cases.
 Prepared Test plan, Test Strategy and Project plans.
 Prepared High Level Scenarios.
 Validate Database using SQL Queries.
 Co-ordinate with Offshore, development and interface testing teams.
 Performed Root Cause Analysis for Production Defects.
 Worked as a point of contact for the team for troubleshooting test planning and execution issues.
 Worked with Development Leads and AT&T Test Management Leads to resolve and escalate issues
in a timely manner in order to meet the test schedule.
 Performed Bill Validations with the AT&T Business teams.
From July 2006 to Feb 2010
Client: British Telecom
Project Name: Wholesale Call Services
Role: Senior Testing Engineer
Test management: ALM Quality Centre.
Automation: QTP for Automation.
Languages/Frameworks: Core java, TestNG. Agile,Geneva billing system
Database: Oracle, SQL.
Operating system: UNIX
Location: Pune, India
Description:
21CN is BT’s global, software-driven customer network that introduces new next generation services, faster
than ever before. Fundamentally 21CN is about customer choice - it's a platform for innovation that truly
puts flexibility and choice in the hands of our customers – both in the UK and across the world.

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Services to manage the testing activities upon receipt of a WBC/WBM, ‘Dedicated or ‘Shared’ product
order(s) from registered CP’s. BTW CS Ops will engage the services of BT Operate resources to assist in
the timely provision of WBMC services, where BT Operate take ownership of Network related tasks and
activities. T2R Activity Performance and Capacity Management of the Network elements

Responsibilities:
 Attended the design walkthrough’s for requirements
 Raising static defects for any issues identified during requirement planning stage.
 Identified environment dependencies like new component set up and new interface required.
 Prepared Traceability Matrix
 Prepared High Level and Low Level Scenarios are written and sent for reviewing to E2E design and
CE leads.
 Walkthrough the Requirements and test cases to Execution team members.
 Requirement Analysis for high level and design level planning
 Writing test cases in HP ALM, peer review of test cases.
 Involved in Internal reviews
 Prepared and give presentations to the Onshore and Offshore team on new changes introduced in
every release.
 Defect Tracking (Defect raising, Retesting, Closing).
 Maintained Execution Status report.
 Maintained Issues log for particular Functional and Business Requirements
 Involved in handover process with Onsite coordinators/Client
 Review the High level scenarios and added comments for those scenario in review logs and
maintained review logs
 Defect free deliveries of all the minor and major releases and met 100% SLA compliance.
 Prepared Test Data and executed the Test Cases and updated the same in Quality Center.
 Prepared the schedule execution sheet to track the status of test execution for each release.
 Act as Co-coordinator between Onsite and Offshore For Huge Regression Execution.
 Responsible for Training New Joiners in all the modules and make them understand Domain.

TECHNICAL SKILLS
Programming Languages: Java, Oracle, SQL
Operating System: UNIX/Linux, Windows
Tools: Splunk, Dynatrace Env support, KDA, Nagios, Introscope, Tealeaf, Hazelcast Man center, VSS,
Quality center, Toad for Oracle, SQLPlus, Winscp, PUTTY,JIRA, Jenkins, GIT, QTP, Test Directory .
Servers: WebLogic8.x, Apache, Tomcat, Oracle DB, Unix/Linux.
COTS Products: Amdocs Enabler and Geneva Billing

EDUCATION
B.Tech (Bachelor of Technology) in IT Information Technology), in JNTU university, Hyderabad,
Telangana, India.

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