WFO Consolidated Software Lineup Matrix

Version: 125
Date: 21st Oct 2020
AOK DOC ID: 101034632

Overview
This is a consolidated Software lineup matrix for the following WFO Releases:

WFO 15.2
ACR 15.1 FP2
ACR 15.1 FP1
WFO 15.1
ACR 12.1
WFO 12.0

Handy Hint - Searching for Release Notes (MAKE SURE YOU ARE LOGGED INTO THE SUPPORT.AVAYA.COM PORTAL IN AD
You can use the AOK Document Ref ID to construct a URL that will access the document directly.
For example if the AOK Document Ref ID is 101045974, then use the following URL:
https://downloads.avaya.com/css/P8/documents/101045974

(All of the URL stays the same for AAWFO, just change the AOK Document Ref ID to the value that you require)
ORT.AVAYA.COM PORTAL IN ADVANCE)

ue that you require)

Avaya WFO 15.2 Software Lineup
This sheet defines the latest GA lineup for the Avaya WFO 15.2 Release.
Note: WFO 15.2 Framework includes the ACRA (Avaya Contact Recorder Advanced) software

Updated 21st October 2020

Changes since last version:

Update:
- Update of latest HFR5 Hot Fix Update to HF0530.
- Removal of Latest HFR Mandatory and Published KBs bundles. These are now
updated weekly by Verint and should be accessed through Verint Connect. Latest
individual mandatory KBs should also be referenced through Verint Connect.

Avaya Contact Recorder Version

ACR 15.2 ISO (Windows) 15.2
ACR 15.2 ISO (Linux) 15.2
ACR 15.2 Patch 1010 15.2
ACR 15.2 Patch 1018 15.2
ACR 15.2 Patch 1032 15.2
ACR 15.2 Patch 1048 15.2
ACR 15.2 Patch 1066 15.2
ACR 15.2 Patch 1071 15.2
ACR 15.2 Patch Tool 15.2.1 15.2
ACR 15.2 Security and 3rd Party Update Kit 10 15.2

WFO Framework Software

WFO 15.2 Framework ISO Rev B 15.2
WFO 15.2 Upgrade from 15.1 ISO 15.2
WFO 15.2 Migration Tools ISO 15.2
WFO 15.2 Framework SP0 HFR7 ISO 15.2

WFO 15.2 FP0 0530 Update Kit 15.2

WFO 15.2 FP0 0718 Update Kit 15.2

WFO 15.2 HFR7 HF0714 WFM Analytics Update 15.2

WFO Framework Package Updates, KBs etc

WFOCodeSigningCertificates-June2018.zip All
RSA KMS to Thales KMS Migration Utility KB160453 15.2
WFO 15.2 HFR7 Mandatory KBs Bundle 15.2
15.2 HFR7 Published KB Bundle 15.2

WFO Framework Localization

WFO 15.2 Framework Localization KB Collection 3 (7 Items, see comments 15.2
column)

WFO Framework 3rd Party Application Updates

WFO 15.2 Framework Security & Third Party Update Kit 11 15.2

Desktop Software
Rev_A00_Avaya_Aura_v15.2_Desktop 15.2
Face to Face Desktop Recorder KB160580 15.2
Face to Face Desktop Config Publisher KB150092 15.2

Desktop Patches/Updates
Screen Capture Module KB181217 15.2.5.658 15.2
Desktop Resources KB190992 15.2.7.15 15.2
Playback (Desktop) KB171398 15.2.5.307 15.2

KMS (Encryption Manager)

KMS 3.5.2 ISO 15.2
KMS 3.5.2 3rd Party Update Kit (JRE8_191_Tomcat8.0.38-15.191.38.18) 15.2

Thales Encryption
Thales 15.2 6.0.2 iso update 15.2

Thales 15.2 dsm-6.0.2.5114.iso 15.2

Thales 15.2 vDSM-Vormetric-DSM-Virtual-Appliance-6.0.2.5078 15.2
Thales 15.2 VORMETRIC_upgrade_version_6.0.2.5148.tar 15.2
ACR 15.2 Thales Client (windows) 15.2
ACR 15.2 Thales Client (Linux) 15.2
WFO 15.2 Thales Client 15.2

Mobility Gateway Software

WFO 15.2 Mobile Gateway ISO 15.2

Data Export Manager

WFO 15.2 Data Export Manager ISO 15.2

Tools
There are a significant number of tools (over 20) associated with WFO. Some of
these are applicable to more than one release and generally these tools are
unbranded. Hence they are no maintained on PLDS. Instead the latestset of tools
shoudlbe accessed via the Verint Connect Portal at:
https://verintconnect.com

Server Readiness Validator Tool 15.2.0.126 (KB171659) 15.2

Database Permissions Configuration Tool 15.2
Hotfix Deploy Tool 15.2.0.68 15.2
SSL Certificate Validation Tool 15.2.0003 15.2

Documentation ISO
WFO 15.2 Documentation ISO 15.2
t Recorder Advanced) software

File Name PLDS Release

acr-152-windows.iso 15.2
avaya-acr-15.2-build1-linux.iso 15.2
acr-15.2-1010.apa (Contained on ISO) 15.2
acr-15.2-1018.zip 15.2
acr-15.2-1032.zip 15.2
acr-15.2-1048.zip 15.2
acr-15.2-1066.zip 15.2
acr-15.2-1071.zip 15.2
ACR_Patchtool_15.2.1.zip (contains file patchtool.jar) 15.2
15_2_ACR_Security_and_3rd_Party_Update_Kit_15_2_0_0010.zip 15.2

Rev-B00-Avaya-Aura-v15.2-Installation-2846.iso 15.2
Rev_A00_Avaya_Aura_v15.2_Upgrade_from_15.1_FP0_6870.iso 15.2
Rev_A00_Avaya_Aura_v15.2_Migration_Tools.iso 15.2
WFO_15.2_SP0_HFR7.iso 15.2

WFO15.2FP0_0530.zip 15.2

WFO15.2FP0_0714-15.2.7.0718.zip 15.2

HF0714_WFM_Analytics_14Sep2020.zip 15.2

WFOCodeSigningCertificates-June2018.zip
KB160453-15.2.5.76.msi 15.2
Refer to Verint Connect for latest weekly update. 15.2
Refer to Verint Connect for latest weekly update. 15.2

WFO-15.2-Framework-Localization-KB-Collection-3.zip 15.2

15_2_Security_and_3rd_Party_Update_Kit_11_KB193105-15.2.11.478.zip 15.2
Rev_A00_Avaya_Aura_v15.2_Desktop.iso 15.2
KB160580-15.2.4.28.msi 15.2
KB150092-15.2.3.49.msi 15.2

Screen-Capture-Module_KB181217-15.2.5.658.msi 15.2
Desktop-Resources_KB190992-Avaya-15.2.7.15.msi 15.2
Playback-KB171398-15.2.5.307.msi 15.2

16-700-1148-Rev-A00-Verint-WFO-V15.2-Encryption-KMS-v3.5.2.1.iso 15.2
JRE8_191_Tomcat8.0.38-15.191.38.18.zip 15.2

16-700-1196_Rev_A00_Verint_WFO_Encryption_Thales-KMS_v6_0_2.iso 15.2

dsm-6.0.2.5114.iso 15.2
vDSM-Vormetric-DSM-Virtual-Appliance-6.0.2.5078.ova 15.2
VORMETRIC_upgrade_version_6.0.2.5148.tar 15.2
vee-key-6.0.2-93-win64.exe 15.2
vee-key-6.0.2-93-rh7-x86_64.bin 15.2
VAEClient-15.2.0.01.zip 15.2

16-700-1146-Rev-A00-Verint-WFO-V15.2-Mobile-Gateway.iso 15.2

16-700-1150_Rev_A00_Verint_WFO_v15.2_Data_Export_Manager_468.iso 15.2

Server_Readiness_Validator_KB171659-15.2.0.126.zip 15.2
Database_Permissions_Configuration_Tool-15.1.0.1115.zip 15.2
Hotfix_Deploy_Tool_KB193443-15.2.0.68.EXE 15.2
CertificateValidationTool-15.2.0003.zip 15.2

15.2
16-700-1143-Rev-A00-Verint-WFO-v15.2-Documentation-DVD-1-of-1.iso 15.2
PLDS IDENTIFIER AOK Document Ref ID DVD
WFO000000738
WFO000000740
N/A
WFO000000805 101057415
WFO000000860 101061178
WFO000000900 101063531
WFO000000950 101070229
WFO000000960 101070673
WFO000000966
WFO000000956 101070452

WFO000000812
WFO000000668
WFO000000673
WFO000000915 101064612

WFO000000967 101071664

WFO000000964 101071490

WFO000000959

WFO000000688
WFO000000820

No

WFO000000780 No

WFO000000955 101070454
WFO000000633 No
WFO000000850 101060581
WFO000000851 101060583

WFO000000914 101064610 No
WFO000000913 101064606
WFO000000868 101061274

WFO000000666 No
WFO000000760

WFO000000954

WFO000000750
WFO000000748
WFO000000749
WFO000000768
WFO000000770
WFO000000769

WFO000000663 No

WFO000000941

WFO000000876 101062150 No
WFO000000863 101061272
WFO000000965 101071198
WFO000000882 101062287

No
WFO000000659
COMMENTS COMCODE

Contained on ACR ISO

ACR 15.2 Patchtool 15.2.1 compatible with 15.1 FP1, 15.1 FP2 and 15.2 ACRs.

HF0530 aligns with AAWFO 15.2 and AAWFO 15.2.1 (HFR5).

HF0718 aligns with AIXWE 15.2.2 (HFR7).

Update specific to 15.2.2 HFR7 and HF0714 that fixes an issue with WFM-Analytics adapter
connection. Due for permanent resolution with HF0718.

Applicable to all releases. See PSN5216u

Contains 7 Files :
L10n_framework apps_flatfiles_KB153278-15.2.3.499.msi
L10n_framework apps_flatfiles_KBTechnicalNote.docx
L10n_framework_BPmainDB_KB153282-15.2.3.494.msi
L10n_framework_BPmainDB_KBTechnicalNote.docx
L10n_framwork_apps_staticfiles_KB153279-15.2.3.494.msi
L10n_framwork_apps_staticfiles_KBTechnicalNote.docx L10n_online_help_KB153239-
15.2.3.387.msi
KMS 3.5.2 can be used on WFO 15.1 and WFO 15.2

The latest ISO (WFO000000954) includes iso image(WFO000000750), ova

image(WFO000000748), upgrade tar (WFO000000749) and license.

Other Tools are available via Verint Connect Portal

COMCODE Description
Avaya WFO 15.1 FP2 Software Lineup
This sheet defines the latest GA lineup for the Avaya ACR 15.1 FP2 Release.
Updated 7th Oct 2020
Changes since last version:
- ACR 15.1 FP2 Patchtool update to 15.2.1.

Avaya Contact Recorder Version

ACR 15.1 FP2 ISO Image (Windows) 15.1
ACR 15.1 FP2 ISO Image (Windows) Checksums 15.1
ACR 15.1 FP2 ISO Image (Linux) 15.1
ACR 15.1 FP2 ISO Image (Linux) Checksums 15.1
ACR 15.1 FP2 Patch 10 15.1
ACR 15.1 FP2 Patch 22 15.1
ACR 15.1 FP2 Patch 28 15.1
ACR 15.1 FP2 Patch 71 15.1

ACR 15.1 FP2 3rd Party and Security Update Kit 13 15.1
ACR PatchTool_15.2.1 15.1

WFO Framework
For all of the other WFO Framework components, the existing WFO 15.1 ISO images and latest Hot Fix rollups are still applicable, so essentially WFO 15.1
with the existing WFO 15.1 Framework.
Therefore the ISO images and Hotfix rollups for the standard WFO15.1 install are located on the existing support.avaya.com web page for WFO 15.1, as fol
• Avaya Aura Workforce Optimization 15.1 - ISO Images, 15.1.x
• Avaya Aura Workforce Optimization 1 - Latest GA Patches and Hotfix Rollups, 12.0.x
15.1 FP2 Release.

File Name PLDS Release PLDS IDENTIFIER

acr-151fp2-windows.iso 15.1 WFO000000569
acr-151fp2-windows_MD5_and_SHA512.zip 15.1 WFO000000570
acr-151fp2-linux.iso 15.1 WFO000000567
acr-151fp2-linux.iso_MD5_and_SHA512.zip 15.1 WFO000000568
acr-15.1fp2-0010.zip 15.1 WFO000000571
acr-15.1fp2-0022.zip 15.1 WFO000000683
acr-15.1fp2-0028.zip 15.1 WFO000000757
acr-15.1fp2-0071.zip 15.1 WFO000000945

15_1fp2_ACR_Security_and_3rd_Party_Update_Kit_15_1_2_0013.zip 15.1 WFO000000958

ACR_Patchtool_15.2.1.zip 15.1 WFO000000966

O images and latest Hot Fix rollups are still applicable, so essentially WFO 15.1 FP2 comprises a new ACR 15.1 FP2 (which has a new ISO image) in conjunction

all are located on the existing support.avaya.com web page for WFO 15.1, as follows:

ups, 12.0.x
 AOK Document Ref ID DVD COMMENTS COMCODE
Yes 700513397
No
Yes 700513396
No
101049702 No
101049705 No
101053273 No
101069134 No

101070450 No
No Same Patch tool for 15.1 FP1 and 15.1 FP2 and
15.2.

ich has a new ISO image) in conjunction

COMCODE Description
R15.1.2 CR CM CS WNDWS OS DVD

R15.1.2 CR FOR CM-LX OS DVD

Avaya WFO 15.1 FP1 Software Lineup
This sheet defines the latest GA lineup for the Avaya ACR 15.1 FP1 Release.
Updated 7th Oct 2020.
Changes since last version:
ACR Patchtool update to 15.2.1.

Avaya Contact Recorder Version File Name

ACR 15.1 FP1 Patch 1001 15.1 FP1 acr-15.1fp1-1001.zip
ACR 15.1 FP1 Patch 1010 15.1 FP1 acr-15.1fp1-1010.zip
ACR 15.1 FP1 Patch 1056 15.1 FP1 acr-15.1fp1-1056.zip
ACR 15.1 FP1 Patch 1072 15.1 FP1 acr-15.1fp1-1072.zip
ACR 15.1 FP1 Patch 1095 15.1 FP1 acr-15.1fp1-1095.zip

ACR PatchTool_15.2.1 15.1 ACR_Patchtool_15.2.1.zip

ACR ISO Image

ACR 15.1 FP1 uses the same underlying ACR 15.1 ISO image. This can be access at the "Avaya Aura Workforce Optimization 15.1 - ISO Images, 15.1.x"

WFO Framework
For all of the other WFO Framework components, the existing WFO 15.1 ISO images and latest Hot Fix rollups are still applicable, so essentially WFO 15.1
in conjunction with the existing WFO 15.1 Framework
Therefore the ISO images ( including ACR15.1) and Hotfix rollups for the standard WFO15.1 install are located on the existing support.avaya.com web page
• Avaya Aura Workforce Optimization 15.1 - ISO Images, 15.1.x
• Avaya Aura Workforce Optimization 1 - Latest GA Patches and Hotfix Rollups, 12.0.x
 PLDS Release PLDS IDENTIFIER AOK Document Ref ID DVD COMMENTS
15.1 WFO000000474 No
15.1 WFO000000482 101029451 No
15.1 WFO000000671 101049616 No
15.1 WFO000000755 101053267 No
15.1 WFO000000893 101063119 No

15.1 WFO000000966 No Same Patch tool for 15.1 FP1 and 15.1 FP2
and 15.2.

force Optimization 15.1 - ISO Images, 15.1.x" web Page

ps are still applicable, so essentially WFO 15.1 FP1 comprises a new ACR 15.1 FP1

ed on the existing support.avaya.com web page for WFO 15.1, as follows:

COMCODE COMCODE Description
Avaya WFO 15.1 Software Lineup
This sheet defines the latest GA lineup for the Avaya WFO 15.1 Release.
Updated 28th Aug 2020

Changes since last version:

Update:
WFO 15.1 Security Kit 15 Update.
HF0527 for HFR5 for WFO 15.1.

Avaya Contact Recorder Version

ACR 15.1 Build 1 ISO (Windows) 15.1
ACR 15.1 Build 1 ISO (Linux) 15.1
ACR 15.1 Patch ACR1510046 15.1

WFO Framework
WFO 15.1 Framework Install DVD 15.1
WFO 15.1 Migrations DVD Rev B00 15.1
AVAYA_V15.1_Documentation ISO 15.1
WFO 15.1 Avaya_WFO_15.1_SP0_HFR5 15.1
WFO 15.1 FP0 0527 Update Kit 15.1
KB124056 Net Staffing Fix (patch to be applied on top HF510) 15.1
KB123416 Data Analytics Instance Builder 15.1
Dashboard KB125539 15.1
Enterprise Manager KB124800 15.1

WFO Framework Localization

Localization Tools February 2019 15.1

Patch tool
Patch tool 15.1.13 15.1

Desktop
Avaya v15.1 Desktop Installations DVD 15.1
Screen Capture Module KB181217 15.2.5.658 15.1
Desktop Resources KB190992 15.2.7.15 15.1
LoggerInstallation-KB121230 (Logger) 15.1
KB122817 (Strategic Planner) 15.1
KB123047 (Phonetic Boosting Application) 15.1
KB140340-32-15.2.2.177 (DPA 32bit Client) 15.1
KB140340-64-15.2.2.177 (DPA 64bit Client) 15.1
KB121702 (DPA Firefox Plugin) 15.1
KB122629 (DPA Application (Web)) 15.1
KB122476 (DPA Process Discovery (Desktop)) 15.1
KB122894 (DPA Database) 15.1
DPAValidator_FirefoxPlugin 15.1
DPAValidator_KB122864 15.1
KB122475 (Desktop Messaging Client) 15.1
KB122480 (Form Designer (Desktop)) 15.1
KB122479 (Standalone Form Designer) 15.1
KB122960 (Playback Desktop) 15.1
KB122860 (Desktop Connection Manager) 15.1
KB122903 (UCM) 15.1

KMS 3.2.1
Encryption Key Management Server 3.2.1 DVD 15.1

KMS 3.5.2 Only compatible with ACR 15.1 FP2 or later, and WFO Framework
HFR4 or later
Encryption Key Management Server 3.5.2 DVD 15.1

Mobility Gateway Software

Mobility Gateway Software ISO 15.1

Tools
There are a significant number of tools (over 20) associated with WFO. Some of these
are applicable to more than one release and generally these tools are unbranded.
Hence they are no maintained on PLDS. Instead the latestset of tools shoudlbe
accessed via the Verint Connect Portal at:
https://verintconnect.com
Server Readiness Validator v15.1 Sept 2018 15.1
Hotfix Deploy Tool 15.1.0.15 15.1
Database Permissions Configuration Tool 15.1

Data Migration Tool

WFO 15.1 Data Migration Tool 15.1

Third Party/Application Updates

15.1 Security and 3rd Party Update Kit 15 15.1
Oracle WebLogic 64-Bit Minor Update 15.1
KB121499: CF ETL 15.1
KMS 3.2.1 JRE7 Tomcat 7.0.94-15.231.94.41 15.1
KMS 3.5.2 Update JRE8 221 Tomcat 8.0.38-15.221.38.23 15.1
KB122899: Interaction Data Warehouse 15.1
KB122966 (Speech Categorization X64) 15.1
Speech Application Upgrade from 12.0 to 15.X-15.1.1.508 15.1
KB122902 (Contact Database) 15.1
KB123051 (Speech Analytics Portal) 15.1
KB122919 (Speech Products Database) 15.1
KB123048 (Transcription Repository Service) 15.1
KB130783 (Transcription Repository Service Tomcat 8 64-bit) 15.1
WFOCodeSigningCertificates-June2018 15.1
File Name PLDS Release
avaya-acr-15.1-build1-windows.iso 15.1
avaya-acr-15.1-build1-linux.iso 15.1
ACR1510046.zip 15.1

16-700-0948-Rev-B00-Avaya-v15.1-Installations-DVD1-of-1-1574.iso 15.1
Rev-B00-Avaya-Aura-15.1-v15.1-WFO-Migrations.iso 15.1
AVAYA_V15.1_Documentation.iso 15.1
Avaya_15.1_FP0_HFR5.zip 15.1
WFO15.1FP0_0527-15.1.0.0527.zip 15.1
KB124056-15.1.0.38593.msi 15.1
DataAnalyticsInstanceBuilder_KB123416-11.2.1.981.zip 15.1
Dashboard_KB125539-15.1.0.38261.msi 15.1
Enterprise_Manager_KB124800-15.1.0.43377.msi 15.1

LocalizationToolsFebruary2019.zip 15.1

15.1.13.zip 15.1

Rev-A00-Avaya-v15.1-Desktop-Installations-DVD-1of-1-1574.iso 15.1
Screen-Capture-Module_KB181217-15.2.5.658.msi 15.1
Desktop-Resources_KB190992-Avaya-15.2.7.15.msi 15.1
LoggerInstallation-KB121230-15.1.0.1001.msi 15.1
KB122817-15.1.0.375.msi 15.1
Desktop_Phonetic_Boosting_Application-KB123047-15.1.0.10151.msi 15.1
KB140340-32-15.2.2.177.msi 15.1
KB140340-64-15.2.2.177.msi 15.1
KB121702-DPA Firefox Plugin-15.1.0.1951.zip 15.1
KB122629-15.1.0.2082.msi 15.1
KB122476-15.1.0.2061.msi 15.1
DPA_Database-KB122894-15.1.0.10021.msi 15.1
DPAValidatorFirefoxPlugin.zip 15.1
DPAValidator_KB122864-15.1.0.2140.zip 15.1
KB122475-15.1.0.189.msi 15.1
KB122480-11.2.1.116-15.1.0.116.msi 15.1
KB122479-15.1.0.20.msi 15.1
Desktop_Playback-KB122960-15.1.0.2960.msi 15.1
KB122860-15.1.0.196.msi 15.1
UCM-KB122903-15.1.0.12.msi 15.1

Rev-B00-Avaya-Aura-v15.1-RSA-KMS-DVD-6.iso 15.1

16-700-0991-Rev-D00-Encryption-Key-Management-Server-Installation-V15.1-KMS3.5.2.iso 15.1
16-700-1127-Rev-A00-Mobile-Gateway-v15.1-9.iso 15.1

SR-Validator-WFO-V15-1_SEPT_12_2018.zip 15.1
Hotfix_Deploy_Tool_KB125646_15.1.0.15.EXE 15.1
Database_Permissions_Configuration_Tool.zip 15.1

DataMigrationTool(V11.x-and-AvayaV12.0SP1-to-V15.1)-15.1.0.0107_JAN_2018.msi 15.1

15_1_Security_and_Third_Party_Update_KIT_15_KB126147_15_1_15_477.zip 15.1
KB121467-15.1.0.301.msi 15.1
KB121499-15.1.0.11359.msi 15.1
JRE7_231_Tomcat7.0.94-15.231.94.41.zip 15.1
KMS-Java-Update-Kit-for-KMS-3.5_JRE8_221_Tomcat8.0.38-15.221.38.23.zip 15.1
KB122899-15.1.0.10031.msi 15.1
Speech_Categorization-X64-KB122966-15.1.0.10263.msi 15.1
Speech_Application_Upgrade_12.0_to_15.X-15.1.1.508.zip 15.1
Contact_Database-KB122902-15.1.0.10027.msi 15.1
Speech_Analytics_Portal-KB123051-15.1.0.10103.msi 15.1
Speech_Products_Database-KB122919-15.1.0.10019.msi 15.1
Transcription_Repository_Service-KB123048-15.1.0.10126.msi 15.1
TRS_Tomcat-8-64-bit-KB130783-15.2.0.242.msi 15.1
WFOCodeSigningCertificates-June2018.zip 15.1
PLDS IDENTIFIER AOK Document Ref ID DVD COMMENTS COMCODE
WFO000000379 Yes 700512219
WFO000000381 Yes 700512218
WFO000000486 101032292 No

WFO000000610 Yes 700512220

WFO000000410 Yes 700512221
WFO000000734 Yes
WFO000000779 101055665 No
WFO000000952 101070310 No
WFO000000824 101058353
WFO000000712 No
WFO000000857 101060937 No
WFO000000837 101060057 No

WFO000000781 No

WFO000000715 No

WFO000000384 Yes 700512222

WFO000000914 101064610 No Same version for 15.1 and 15.2
WFO000000913 101064606 No Same version for 15.1 and 15.2
WFO000000470 101029746 No
WFO000000593 101045053 No
WFO000000608 101046133 No
WFO000000718 101051264 No
WFO000000719 101051264 No
WFO000000492 101033810 No
WFO000000547 101042721 No
WFO000000548 101042725 No
WFO000000609 101046131 No
WFO000000644 101049088 No
WFO000000645 No
WFO000000595 101045045 No
WFO000000549 101042727 No
WFO000000550 101042732 No
WFO000000700 101046135 No
WFO000000597 101045041 No
WFO000000701 101046137 No

WFO000000390 Yes 700512224

WFO000000651 Yes
WFO000000565 Yes

WFO000000796 101056678 No
WFO000000907 101063987
WFO000000798

WFO000000604 No

WFO000000957 101070448 No
WFO000000451 No
WFO000000461 101029406 No
WFO000000846 No
WFO000000847 No
WFO000000607 101045988 No
WFO000000702 101046123 No
WFO000000703 No
WFO000000704 101046119 No
WFO000000705 101046121 No
WFO000000706 101046125 No
WFO000000707 101046127 No
WFO000000708 101046129 No
WFO000000688 No
COMCODE Description
WFO R15 CR CM CS WNDWS OS DVD
WFO R15 CR FOR CM-LX OS DVD

WFO R15 NEW SYS INSTL DVD

WFO R15 MG SYS INSTL DVD

WFO R15 DSKTP DVD

WFO R15 ENCRYPT MGR DVD

Avaya WFO 12.1 Software Lineup
This sheet defines the latest GA lineup for the Avaya WFO 12.1 Release.
Updated 11th June 2019
Changes since last version:

Removed Checksum downloads - now recorded in PLDS 'description field'

Avaya Contact Recorder Version File Name

ACR 12.1 Build 1 ISO (Windows) 12.1 AvayaContactRecorder-Windows-12.1-build2.iso
ACR 12.1 Build 1 ISO (Linux) 12.1 AvayaContactRecorder-Linux-12.1-build2.iso
ACR1210102 Patch 12.1 acr1210102.zip

WFO Framework used with ACR 12.1

For all of the other WFO Framework components, the existing WFO 12.0 ISO images and latest Hot Fix rollups are still applicable, so essentially WFO 12.1
conjunction with the existing WFO 12.0 Framework
Therefore the ISO images and Hotfix rollups for the standard WFO 12.0 install are located on the existing support.avaya.com web page for WFO 12.0, as fo
• Avaya Aura Workforce Optimization 12 - ISO Images, 12.0.x
• Avaya Aura Workforce Optimization 12 - Latest GA Patches and Hotfix Rollups, 12.0.x
However there are an additional patches that should only be applied on WFO 12.0 when interfacing with ACR 12.1, as follows:

WFO12.0 SP1 KB115846 12.0 KB115846.zip

 PLDS Release PLDS IDENTIFIER AOK Document Ref ID DVD COMMENTS COMCODE
12.1 WFO000000318 Yes PLDS Upload completed
12.1 WFO000000317 Yes PLDS Upload completed
12.1 WFO000000791 101056297 No PLDS Upload completed

ps are still applicable, so essentially WFO 12.1 comprises a new ACR 12.1 in

pport.avaya.com web page for WFO 12.0, as follows:

R 12.1, as follows:

12.1 WFO000000407 101021121 No PLDS Upload completed

COMCODE Description
Avaya WFO 12 Software Lineup
This sheet defines the latest GA lineup for the Avaya WFO 12.0 Release.

Updated 18th Dec 2019

Changes since last version:

- Update: WFO 12.0 Security & 3rd Party Update Kit 13 replaces Kit 12

Avaya Contact Recorder Version File Name

ACR 12 Build 1 ISO (Windows) 12 Avaya-DVD10-Recorder-12.0build1-Windows.iso
ACR 12 Build 1 ISO (Linux) 12 Avaya-DVD10-Recorder-12.0build1-Linux.iso
ACR120078 Patch 12 acr120078.zip
ACR1200135 Patch 12 acr1200135.zip
ACR1200272 Patch 12 acr1200272.zip

WFO Framework
Avaya Aura 12.0 SP1 (v11.1 SP1) WFO NEW 12 AVAYA-V12.0-SP1-Platform-Installations-DVD-1-3-
PLATFORM Installations 00182D.iso
DVD #1 of 3
Avaya Aura 12.0 SP1 (v11.1 SP1) WFO NEW 12 AVAYA-V12.0-SP1-Platform-Installations-DVD-2-3-
PLATFORM Installations 00182D.iso
DVD #2 of 3
Avaya Aura 12.0 SP1 (v11.1 SP1) WFO NEW 12 AVAYA-V12.0-SP1-Platform-Installations-DVD-3-3-
PLATFORM Installations 00182D.iso
DVD #3 of 3
Avaya Aura V11.0 SP1 Platform Update 1 12 Avaya-Aura-v11.0-SP1-Platform-Update-1.iso
DVD #1 of 3

Avaya Aura 12.0 (v11.1 SP0) WFO UPGRADE 12 Avaya-Aura-v12.0-Upgrade-Package-00571D.iso

Platform Installations
DVD #2 of 3
Avaya Aura 12.0 SP1 (v11.1 SP1) WFO 12 AVAYA-Aura-v12.0-SP1-Upgrade-Package-00249G.iso
UPGRADE Platform Installations
DVD #3 of 3

Avaya Aura 12.0 SP1 (v11.1 SP1) WFO 12 AVAYA_V12_Documentation.iso

Documentation

WFO 12 SR Validator Tool 12 WFO_12_SR_Validator.zip

Avaya_12.0_SP1_HFR9 12 Avaya_12.0_SP1_HFR9.iso

Avaya WFO 12.0 SP1 Update Kit 0990 12 Avaya_WFO_12.0SP1_0990.zip

Common Database KB117663 12 KB117663-11.1.1017.0808.msi
Assignment Manager Directory KB117903 12 KB117903-11.1.1017.0808.msi
MDAL KB117906 12 KB117906-11.1.1.3523.msi
Interaction Data Warehouse KB117966 12 KB117966-11.1.1018.1117.msi

Desktop
Avaya Aura 12.0 SP1 (v11.1 SP1) WFO Desktop 12 Avaya-Aura-v12.0-SP1-Desktop-Installations-00212C.iso

KB140356 (Screen Capture Module) 12 KB140356-15.2.2.322.msi

Playback (Desktop) KB117937 12 Playback_KB117937.zip

Customer Feedback
Avaya Aura 12.0 SP1 (v11.1 SP1) WFO Customer 12 Avaya_V12.0_SP1_Customer_Feedback_Supplementary_In
Feedback stallation_DVD.iso

KMS
Encryption Manager 11 ISO Image - also valid 12 11.0-0-Avaya-RSA-KMS.iso
for WFO 12

Checksums
WFO 12 All Checksums file issue 8 12 WFO_12_All_Checksums_Issue_8.zip
WFO R12 ADDL MEDIA Additional Meda COMCODE - no Actual ISO associated with
this - clarify if this is required? For DPA maybe?

Security and Third Party Updates

WFO 12.0 Security & 3rd Party Update Kit 13 12 Avaya_12.0_Security-and-3rd-Party-Update-Kit_13-
11.211.94.109.zip
KMS Java Update Kit JRE 6 12 JRE6_211_Tomcat6.0.53-11.211.53.34.zip
KB117184 - Standalone KB for Cognos Server 12 KB117184.zip
Installer (CSI)
KB116924 - Cumulative KB for JRockit 12 KB116924.zip
KB118637- Cumulative KB for JRockit 12 KB118637-28.3.11.0.msi
KB117187 - Cumulative KB for Weblogic 12 KB117187.zip
BO Upgrade Package (for Web Applications: 12 BOUpgrade_May92016.zip
Reports)
Recorder Content Server - KB117114 12 KB117114.zip
KB116937 - Cumulative KB for Weblogic 12 KB116937.zip
Configuration (Framework App Server
Environment)
Security - KB116968 12 KB116968.zip
Verint Root Cert for SHA Support (Verint Root 12 VerintRootCertSHA2.zip
Certification Authority for SHA-2 is applicable only
if site does not use own CA.)
Cognos fixpatch 12 C8BI_8.4.1_Win64_FP005.zip
RSCommon - KB117104 12 KB117104.zip
KB117244 - Cumulative KB for Security 12 KB117244.zip
KB117295- Cumulative KB for Weblogic Minor 12 KB117295.zip
Patch Upgrade (This has to be applied on top of
KB 117187)
KB117112 - Cumulative KB for Weblogic 12 KB117112-11.1.100.4577.msi
Configuration (Framework App Server
Environment)
CF Survey Server KB117475 –This is new to the 12 KB117475-11.101.9006.0.msi
third party and Security. It is a Java update and is
different than the other Java updates and only
applies to Customer Feedback Servers
KB117490 - Cumulative KB (Hotfix) for Speech 12 KB117490-11.1.1.873.msi
Categorization
KB117451 - Cumulative KB (Hotfix) for CF ETL 12 KB117451-11.1.1.1724.msi
KB117346 - Cumulative KB (Hotfix) for Oracle 12 KB117346-11.1.100.4902.msi
WebLogic 64- Bit Minor Update
Recorder Content Server - KB117447 12 KB117447-11.1.1.1626.msi
Cumulative KB for Weblogic (Framework App 12 KB117397-11.1.100.5726.msi
Server Environment) - KB117397
RSCommon - KB117448 12 KB117448-11.1.1.1631.msi
Cognos Apache update KB117429 upgrades 12 KB117429-11.1.1.34.msi
Cognos Apache to 2.2.31 openSSL 1.0.2h
Cumulative KB Security 12 KB117455-11.1.1.1661.msi
KB117110 - KB for Speech Categorization 12 KB117110.zip
(systems using Speech + KB117095)
Data Analytics Instance Builder_KB120033 12 Data Analytics Instance Builder_KB120033-11.1.1.14.zip
BO ad-hoc Report certificate files 12 BO ad-hoc Report certificate files.zip
WFOCodeSigningCertificates-June2018 12 WFOCodeSigningCertificates-June2018.zip
JRockit Mission Control 64-bit-Upgrade 12 Oracle-JRockit-R28.3.11-Upgrade_KB118637-28.3.11.0.msi
(KB118637)
PLDS Release PLDS IDENTIFIER AOK Document Ref ID DVD COMMENTS COMCODE
12.0 WFO000000198 Yes PLDS Upload completed 700504658
12.0 WFO000000197 Yes PLDS Upload completed
700504657
12.0 WFO000000285 No PLDS Upload completed NONE
12.0 WFO000000412 101021580 No PLDS Upload completed NONE
12.0 WFO000000826 101058593 No PLDS Upload completed NONE

Yes 700504661
12.0 WFO000000171 Yes PLDS Upload completed. 700506927

12.0 WFO000000172 Yes PLDS Upload completed. 700506928

12.0 WFO000000173 Yes PLDS Upload completed. 700506929

12.0 WFO000000203 Yes PLDS Upload completed 700506930

12.0 WFO000000176 Yes PLDS Upload completed 700506931

12.0 WFO000000177 Yes PLDS Upload completed 700506932

12.0 WFO000000217 Yes PLDS Upload completed 700504663

12.0 WFO000000225 No PLDS Upload completed

12.0 WFO000000453 101028680 Yes PLDS Upload completed

12.0 WFO000000804 101057015 No PLDS Upload completed

12.0 WFO000000561 101043202 No PLDS Upload completed
12.0 WFO000000562 101043204 No PLDS Upload completed
12.0 WFO000000563 101043206 No PLDS Upload completed
12.0 WFO000000605 101045976 No PLDS Upload completed

12.0 WFO000000174 Yes PLDS Upload completed 700504665

12.0 WFO000000720 101051345 No PLDS Upload completed

12.0 WFO000000620 No PLDS Upload completed

12.0 WFO000000178 Yes PLDS Upload completed 700506613

12.0 WFO000000214 Yes As per WFO 11 DVD 700504662

12.0 WFO000000199 No PLDS Upload completed NONE

12 No N/A 700504666

12.0 WFO000000892 101063044 No PLDS Upload completed

12.0 WFO000000765 101053269 No PLDS Upload completed

12.0 WFO000000401 101020356 No PLDS Upload completed

12.0 WFO000000355 101016266 No PLDS Upload completed

12.0 WFO000000510 101036777 No PLDS Upload completed
12.0 WFO000000394 101019632 No PLDS Upload completed
12.0 WFO000000529 101039675 101039677 No PLDS Upload completed

12.0 WFO000000402 101020358 No PLDS Upload completed

12.0 WFO000000396 101020167 No PLDS Upload completed

12.0 WFO000000398 101020162 No PLDS Upload completed

12.0 WFO000000399 No N/A

12.0 WFO000000397 No
12.0 WFO000000403 101020360 No PLDS Upload completed
12.0 WFO000000438 101027580 No PLDS Upload completed
12.0 WFO000000439 101027583 No PLDS Upload completed

12.0 WFO000000445 101028139 No PLDS Upload completed

12.0 WFO000000446 101028141 No PLDS Upload completed

12.0 WFO000000457 101029272 No PLDS Upload completed

12.0 WFO000000459 101029404 No PLDS Upload completed

12.0 WFO000000460 101029402 No PLDS Upload completed

12.0 WFO000000466 101029633 No PLDS Upload completed

12.0 WFO000000467 101029635 No PLDS Upload completed

12.0 WFO000000468 101029637 No PLDS Upload completed

12.0 WFO000000483 101032078 No PLDS Upload completed

12.0 WFO000000456 101029255 No PLDS Upload completed

12.0 WFO000000365 101017091 No PLDS Upload completed

12.0 WFO000000693 No PLDS Upload completed

12.0 WFO000000694 No PLDS Upload completed
12.0 WFO000000688 No
12.0 WFO000000817 101057791 No PLDS Upload completed
COMCODE Description
700504658 WFO R12 CR CM CS WNDWS OS DVD
WFO R12 CR FOR CM-LX OS DVD

WFO R12 WFO CORE DVDS

Disk 1 of 3 – WFO R12.0 New Install DVD

Disk 2 of 3 – WFO R12.0 New Install DVD

Disk 3 of 3 – WFO R12.0 New Install DVD

Disk 1 of 3 – WFO R12.0 Upgrade DVD

Disk 2 of 3 – WFO R12.0 Upgrade DVD

Disk 3 of 3 – WFO R12.0 Upgrade DVD

WFO R12 DOC DVD

WFO R12 DSKTP DVD

WFO R12 CUSTMR FEEDBACK DVD

WFO R12 ENCRYPT MGR DVD

WFO R12 ADDL MEDIA