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Ifsm Assignment

The document discusses strengthening customer relationships for a business. It recommends seven steps: 1) sending greeting cards, 2) keeping communication lines open, 3) knowing stages of customer loyalty, 4) providing customer support, 5) asking for customer opinions, 6) not overlooking current customers in marketing, and 7) adapting the business plan/model.

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SILLA SAIKUMAR
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67 views6 pages

Ifsm Assignment

The document discusses strengthening customer relationships for a business. It recommends seven steps: 1) sending greeting cards, 2) keeping communication lines open, 3) knowing stages of customer loyalty, 4) providing customer support, 5) asking for customer opinions, 6) not overlooking current customers in marketing, and 7) adapting the business plan/model.

Uploaded by

SILLA SAIKUMAR
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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IFSM ASSIGNMENT

Sai kumar silla


21BSP0606

3)ANS
Wholesale fruit and vegetable seller
1) For this kind of firms water fall model is the best suitable. SDLC
model due to the following reasons.
2) The IT application is very short and compatiable because only the
product information ,customer information and transaction details
needs to be updated.
3) Constant changing pr modifications of the application is not
required.
4) The tools needs to be dynamic simple and stable tools can be
used.
5) Project is very short and no further interactions are required.
6) Emphases are different and overloaded.
7) We can increase the business by giving adds and on internet as
even the adds are visible to only those who search in more regards
to same products .
8) We can even develop a web page related to water fallmodel in a
company.
9) We can even have a online delivery app relating to the businesss.
10) We need to maintain the customer data. Regarding the
model.

1)ANS
Though organizational growth is optimal for both small and large
companies, it comes with many different challenges. With expansion
comes more responsibilities, strategic planning, and the need for better
communication.

As a start up evolves from 5 employees to 200, new business units are


created to handle specific functions and optimize efficiency. Managers
are required to monitor each department to ensure everyone is meeting
targets on time. The owner must track competitors who would like
nothing more than to lure away customers.

These new requirements make it essential to have an information


system in place that uses artificial intelligence to allow employees and
managers to communicate, collaborate, and quickly process
transactions.

Furthermore, both an evolving and established company can benefit


from using different types of information systems that help each unit
make structured decisions and enhance problem-solving skills.

Operational Management - Includes transaction processing system,


office automation system, and knowledge management system, handles
structured data, and used by workers and employees to streamline daily
operations

Tactical Management - Used by business unit managers, handles semi-


structured data, and includes management information systems

Strategic Management - Used by executives, handles unstructured data,


and includes the decision support system and executive support system

6 types of information systems they are


1.Transaction processing systems.
2.Knowledge management system.
3.Office automation system.
4.Management information system.
5.Decision support system.
6. Executive support system.

Enterprise Resource Planning - Provides organization-wide integration


of important business activities, handles the allocation of resources to
optimize efficiency

Accounting Information System - Manages all of the accounting


information in an organization, including payroll to streamline human
resource tasks

Sales Management System - An information system that manages and


monitors all of the sales and marketing data in an organization to
streamline each step of the sales process.

2) ANS
While thinking of restaurant business expansion, the first question that
should ideally pop into your head is the feasibility of your plan. Rather
than fret over the entire issue, talking to a professional restaurant
consultant or searching online for peer advice may help you put your
ideas into perspective. We understand how daunting the entire process
can be. This is why we have made you a comprehensive list of things to
factor into your restaurant business expansion plan. More specifically, we
bring you actionable information on how technology can help you grow
your restaurant successfully. 

Having a checklist beforehand would undoubtedly help you anticipate the


problems you are likely to face. As they say, well begun is half done. The
checklist could vary according to the size of your restaurant chain, but
here are the top 7 things you need to do before you set your plan into
action.

1. Evaluating your current model


2. Planning and market research
3. Financial planning
4. Incorporating a Central Management System
5. Hire Right 
6. Consistency and quality
7. Restaurant Marketing
Let’s take a few examples to understand how multinational chains have
leveraged technology to expand their restaurant brands. Brands like
Starbucks, Domino’s Pizza, Taco Bell, and Buffalo Wild Wings have a
presence in multiple countries and are still growing in terms of reach and
number of outlets. Most of these restaurant brands have their own mobile
applications and restaurant management software to provide them with a
platform to collect all their customer data at one place, and then use it to
manage different outlets differently. 

For instance, Starbucks has a dedicated loyalty rewards mobile


application which is very popular with their customers. It is not surprising
then that the app also handles around one-third of all customer orders the
company gets. On the other hand, Buffalo Wild Wings created a game
called ‘Fight For Fandom,’ as a part of their mobile application. It connects
customers to other diners on the basis of their location and lets them
interact and compete with each other. Customers find the application
quite attractive t as it provides almost an extended real-life dining
experience for them when they order from the app. 

Technology has taken over the restaurant industry more than you think it
has! 

4)

What is ER Diagram?

ER Diagram stands for Entity Relationship Diagram, also known as ERD is a


diagram that displays the relationship of entity sets stored in a database. In other
words, ER diagrams help to explain the logical structure of databases. ER
diagrams are created based on three basic concepts: entities, attributes and
relationships.

ER Diagrams contain different symbols that use rectangles to represent entities,


ovals to define attributes and diamond shapes to represent relationships.

At first look, an ER diagram looks very similar to the flowchart. However, ER


Diagram includes many specialized symbols, and its meanings make this model
unique. The purpose of ER Diagram is to represent the entity framework
infrastructure.

 
Case study
1)ans
According to the medifirst is a leading insurance company in nepal which
serves individually business and institutions they are have versatile workspace
of 1200 people across different service centers. Medifirst key objective is to
give the quick claims and support and customers service around the clock. And
also giving real time updates like claims and policy details and helping
customers submit claims related documents in the positive form of different
type like the they are
Relationships of customers
They are:

Take these seven steps to effectively strengthen your customer


relationships:
1. Send greeting cards.
2. Keep lines of communication with customers open.
3. Know the stages of customer loyalty.
4. Provide customer support.
5. Ask for customers' opinions.
6. Don't overlook current customers in your marketing.
7. Adapt your business plan/model.

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