What Is Verbal Instruction
What Is Verbal Instruction
What Is Verbal Instruction
Giving clear instructions sounds easy, but can be complex, especially in an office environment or
within a business. Mixed messages, assumptions and multiple options mean that the message
received might differ from what we actually meant.
If you explain things properly, you only have to do it once. Explain things poorly and you will
have to do it again. You might even need to fix things that were done wrong. Here are some tips
to make sure you communicate instructions effectively:
1. Get people’s attention. Before giving any instructions, make sure you have the attention
of those who should be listening.
2. Be clear and specific about what you want. Break the task down into step-by-step
procedures.
3. If you’re unsure whether or not people have really understood you, have them repeat your
message using their own words.
4. Demonstrate or illustrate whenever possible.
5. Only give a small number of instructions at any one time. People have trouble
remembering large amounts of information. For more complex tasks, break-down the
instructions to each part of the job.
6. Use direct and specific language. Say exactly what you mean. Don’t leave people
guessing.
7. Don’t rush your instructions. Clear directions save time.
8. Avoid misunderstandings by asking the person how they’ll approach the issue or task and
why. Have them repeat your instructions when you’re finished.
9. Don’t get sidetracked by excuses or disagreements. Restate your instructions one more
time if necessary.
10. Check back during the initial stages. Give people room to do what you expect of them,
but be available to help when needed.