Scribd
Upload
154 views13 pages

GlobalProtect-Duo VPN - Domain User Guide v1.4

This document provides instructions for installing and configuring the GlobalProtect VPN client and Duo Mobile two-factor authentication app to access Asiacell's VPN. It describes downloading GlobalProtect from the VPN portal, installing Duo Mobile from the app store, enrolling in Duo, and using the apps together to connect to the VPN by approving the login request on the mobile app. Troubleshooting steps are also included such as reinstalling GlobalProtect if issues occur.

Uploaded by

herish1980
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
154 views13 pages

GlobalProtect-Duo VPN - Domain User Guide v1.4

This document provides instructions for installing and configuring the GlobalProtect VPN client and Duo Mobile two-factor authentication app to access Asiacell's VPN. It describes downloading GlobalProtect from the VPN portal, installing Duo Mobile from the app store, enrolling in Duo, and using the apps together to connect to the VPN by approving the login request on the mobile app. Troubleshooting steps are also included such as reinstalling GlobalProtect if issues occur.

Uploaded by

herish1980
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 13

VPN - User Guide

VPN - Users Guide


Using Cisco Duo

Asiacell Internal Use Only Internal Use Page 1 of 7


VPN - User Guide

Installing GlobalProtect VPN Client:


- Check if you already have “GlobalProtect” application installed on your computer.

- If you already have GlobalProtect, please move to next step


- If you don’t have GlobalProtect, please open any web browser, visit https://vpn.asiacell.com
Username: enter your username (without @asiacell.com or asiacell\)
Password: enter your domain password which you use to login to your computer

Asiacell Internal Use Only Internal Use Page 2 of 7


VPN - User Guide

Download GlobalProtect.

- After downloading Global Protect, please contact SD team to install it on your machine
remotely (it can be done via Skype for Business) using their admin privileges.

Asiacell Internal Use Only Internal Use Page 3 of 7


VPN - User Guide

Installing Duo Mobile App


- Go to Google Play Store or App Store on your mobile, and search for “Duo Mobile”
- Download and install Duo Mobile, it should look like below:

DUO Token Enrollment


- You will receive an email from [email protected]
- From your computer (not mobile phone), click on the HTTPS link inside the email:

- Start the enrollment process by clicking “Start Setup”:

- Next, choose “Mobile Phone”

Asiacell Internal Use Only Internal Use Page 4 of 7


VPN - User Guide

- Now, choose country then enter your mobile number:

- Choose OS type:

- Choose “I have Duo Mobile installed” if you already installed it:

Asiacell Internal Use Only Internal Use Page 5 of 7


VPN - User Guide

- Now, open Duo Mobile application from your mobile phone, click + icon at top right, the
camera will open and you need to scan the QR code:

- Once the QR is correctly scanned, you’ll get the following screen, click Continue:

- Click “Finish Enrollment”:

- Now that you have finished the enrollment process, you can start using the DUO token:

Asiacell Internal Use Only Internal Use Page 6 of 7


VPN - User Guide

Using GlobalProtect VPN Client with Duo Mobile


- From your laptop or workstation, open GlobalProtect application, enter “vpn.asiacell.com”
and click “Connect”

- It will prompt you for username and password:


- If it didn’t prompt for username and password, please refer to Troubleshooting section at
end of this guide.
- Username: enter your username (without @asiacell.com or asiacell\)
Password: enter your domain password which you use to login to your computer

Asiacell Internal Use Only Internal Use Page 7 of 7


VPN - User Guide

- Upon clicking “Sign In”, you will receive the following message on your mobile phone:
- Click “TAP TO VIEW ACTIONS”, then click “APPROVE”

- Or, click on the received notification to open Duo Mobile application, then click “APPROVE”

- GlobalProtect application is now connected and your VPN is active:

Asiacell Internal Use Only Internal Use Page 8 of 7


VPN - User Guide

Troubleshooting
- Click on 3 dashes at top right, then click on “Settings”

- Click on any entry on the list and click “Delete”

Asiacell Internal Use Only Internal Use Page 9 of 7


VPN - User Guide

- Open Task Manager


Right click on any process related to GlobalProtect as in the below screenshot and choose
“End Task”

- Open any folder, write “C:\Users\%username%\AppData\Local” at address bar and click


Enter

Asiacell Internal Use Only Internal Use Page 10 of 7


VPN - User Guide

- Delete “Palo Alto Networks” folder

- Restart your computer


- Open “Services” from Start Menu

Asiacell Internal Use Only Internal Use Page 11 of 7


VPN - User Guide

- Check status of “PanGPS” service

If it’s not running, then contact SD team to start the service manually using admin privileges
and change its “Startup Type” to “Automatic (Delayed Start)”

Asiacell Internal Use Only Internal Use Page 12 of 7


VPN - User Guide

Re-install GlobalProtect
If installation of GlobalProtect was corrupted for any reason, and you need to re-install it,
please contact SD team to apply the below steps:
- Control Panel > Programs and Features
Uninstall GlobalProtect
- Delete folder: C:\Program Files\Palo Alto Networks
- Delete folder: C:\Users\%USERNAME%\AppData\Local\Palo Alto Networks
- From start menu, open “Run”, write “regedit” and click OK to open Registry Editor
Delete registry key “HKEY_CURRENT_USER\SOFTWARE\Palo Alto Networks”
Delete registry key “HKEY_LOCAL_MACHINE\SOFTWARE\Palo Alto Networks”
- Restart Windows
- Open any web browser, visit https://vpn.asiacell.com
Login with same credentials that you use for VPN
- Download GlobalProtect and install it.
- Restart Windows

Asiacell Internal Use Only Internal Use Page 13 of 7

You might also like