Higher Nationals

Internal verification of assessment decisions – BTEC (RQF)

INTERNAL VERIFICATION – ASSESSMENT DECISIONS

Programme title HND in computing & System Development

MR.A.Arjuna Mr.B.Gajanan
Assessor Internal Verifier
Unit 03: Professional Practice
Unit(s)

Assignment title

Student’s name K.Jaathushan

List which assessment criteria Pass Merit Distinction

the Assessor has awarded.

INTERNAL VERIFIER CHECKLIST

Do the assessment criteria awarded match

those shown in the assignment brief? Y/N

Is the Pass/Merit/Distinction grade awarded

justified by the assessor’s comments on the Y/N
student work?

Has the work been assessed

Y/N
accurately?
Is the feedback to the student:
Give details:
• Constructive? Y/N
• Linked to relevant assessment criteria? Y/N
• Identifying opportunities for Y/N
improved performance?
• Agreeing actions? Y/N
Does the assessment decision need
Y/N
amending?

Assessor signature Date

Internal Verifier signature Date

Programme Leader signature (if required)
Date

Confirm action completed

Remedial action taken
Give details:

Assessor signature Date

Internal Verifier
Date
signature
Programme Leader
Date
signature (if required)
Higher Nationals - Summative Assignment Feedback Form
Student Name/ID JAF/A-007307

Unit Title Unit 03: Professional Practice

Assignment Number 1 Assessor Mr.A.Arjuna

30th June 2019 Date Received
Submission Date
1st submission
Date Received 2nd
Re-submission Date
submission
Assessor Feedback:
LO1 Demonstrate a range of interpersonal and transferable communication skills to a target audience

Pass, Merit & Distinction P1 P2 M1 D1

Descripts

LO2 Apply critical reasoning and thinking to a range of problem-solving scenarios

Pass, Merit & Distinction P3 P4 M2 M3 D2

Descripts

LO3 Discuss the importance and dynamics of working within a team and the impact of team working
in different environments
Pass, Merit & Distinction P5 P6 M4 D3
Descripts

LO4 Examine the need for Continuing Professional Development (CPD) and its role within the
workplace and for higher level learning
Pass, Merit & Distinction P7 P8 M5 D4
Descripts

Grade: Assessor Signature: Date:

Resubmission Feedback:

Grade: Assessor Signature: Date:

Internal Verifier’s Comments:

Signature & Date:

* Please note that grade decisions are provisional. They are only confirmed once internal and external moderation has taken place and

grades decisions have been agreed at the assessment board.

Assignment Feedback
Formative Feedback: Assessor to Student

Action Plan

Summative feedback
Feedback: Student to Assessor

Assessor Date
signature

Student Date
signature

Pearson Higher Nationals in

Computing
Unit 03: Professional Practice
Assignment 01
General Guidelines

1. A cover page or title page should be attached to your assignment. Use page 1 of this assignment
brief as your cover page and make sure all details are accurately filled.
2. The entire assignment brief should be attached as the first section of your assignment.
3. The assignment should be prepared using a word processing software.
4. The assignment should be word processing in an A4 sized paper.
5. Allow 1” margin on top, bottom and right sides of the paper and 1.25” on the left side (for binding).

Word Processing Rules

1. The font size should be 12 point, and should be in the style of Time New Roman.
2. Set line spacing to 1.5. Justify all paragraphs.
3. Ensure that all headings are consistent in terms of size and font style.
4. Use footer function on the word processor to insert your name, unit, assignment no, and page
number on each page. This is useful if individual sheets get detached from the submission.
5. Use the spell check and grammar check function of the word processing application to review the
use of language on your assignment.
Important Points:

1. Carefully check carefully the hand in date and the instructions given with the assignment. Late
submissions will not be accepted.
2. Ensure that sufficient time is spent to complete the assignment by the due date.
3. Do not wait till the last minute to get feedback on the assignment. Such excuses will not be
accepted for late submissions.
4. You must be responsible for efficient management of your time.
5. If you are unable to hand in your assignment on time and have valid reasons such as illness, you
may apply (in writing) for an extension.
6. Failure to achieve at least a PASS grade will result in a REFERRAL grade.
7. Non-submission of work without valid reasons will lead to an automatic REFERRAL. You will then
be asked to complete an alternative assignment.
8. If you use other people’s work or ideas in your assignment, it must be properly referenced, using
the HARVARD referencing system, in your text or any bibliography. Otherwise, you’ll be found
guilty of committing plagiarism.
9. If you are caught plagiarising, your grade will be reduced to a REFERRAL or at worst, you could be
excluded from the course.
Student Declaration

I hereby, declare that I know what plagiarism entails, namely to use another’s work and to present it as
my own without attributing the sources in the correct form. I further understand what it means to copy
another’s work.

1. I know that plagiarism is a punishable offence because it constitutes theft.

2. I understand the plagiarism and copying policy of Edexcel UK.
3. I know what the consequences will be if I plagiarise or copy another’s work in any of the
assignments for this program.
4. I declare therefore that all work presented by me for every aspect of my program, will be my own,
and where I have made use of another’s work, I will attribute the source in the correct way.
5. I acknowledge that the attachment of this document signed or not, constitutes a binding
agreement between myself and Edexcel UK.
6. I understand that my assignment will not be considered as submitted if this document is not
attached to the assignment.

[email protected] 30th June 2019

Student’s Signature: Date:
(Provide E-mail ID) (Provide Submission Date)
Higher National Diploma in Computing
Assignment Brief

Student Name /ID Number K.Jaathushan JAF/A-007307

Unit Number and Title Unit 3: : Professional Practice

Academic Year 2019/20

Unit Tutor A.Arjuna

Assignment Title Work Related Learning Report : Design and Deliver

Training Programme

Issue Date 10 April 2019

Submission Date 30 June 2019

IV Name & Date

Submission format

The submission is in the form of an individual written report about. This should be written in a
concise, formal business style using single spacing and font size 12. You are required to make use
of headings, paragraphs and subsections as appropriate, and all work must be supported with
research and referenced using the Harvard referencing system. Please also provide an end list of
references using the Harvard referencing system. Please note that this is an activity-based
assessment where your document submission should include evidences of activities carried out
and of team working. To carry out activities given on the brief, you are required to form groups,
comprising not exceeding 15 individuals.

The recommended word count is 4,000–4,500 words for the report excluding annexures. Note
that word counts are indicative only and you would not be penalised for exceeding the word
count.
Unit Learning Outcomes:

LO1 Demonstrate a range of interpersonal and transferable communication skills

to a target audience.
LO2 Apply critical reasoning and thinking to a range of problem-solving scenarios.
LO3 Discuss the importance and dynamics of working within a team and the
impact of team working in different environments.
LO4 Examine the need for Continuing Professional Development (CPD) and its role
within the workplace and for higher-level learning.
Assignment Brief and Guidance:

Follow the guidelines given below assuming that you have recently joined as a
management trainee at a non-for profit organization, which is specializing in Soft
Skills and Information Technology development in the local community.

Scenario:

Note on assumptions to be made: Organisation’s management trainees will be

assigned to project groups, to be placed under a training and development
executive and are required to produce documentation in the form of reports of
their activities. Management trainees are required to provide evidence to the top
management that they have been able to demonstrate interpersonal skills and
have identified the need for continuous professional development (CPD) on a
report titled “Work Related Learning Report”.

Take following in to consideration when developing the “Work Related Learning

Report” :

 You have been asked to support your training and development executive
with the planning and implementation of a professional development
event targeted at a suitable audience to develop their soft skills and/or
Information Technology related skills. Assume that you have to complete
the design and delivery within a period of three months.
 The training event you are to design can be scheduled to be delivered over
a single or multiple sessions based on the requirements given by the target
audience at a location agreeable to the target audience.
 The training programme you develop can include a number of workshops,
coaching sessions and team-building activities. The institution/audience
 you are planning to conduct the programme for would require a schedule
of the types of activities proposed so that plans can be finalised.

Working in small groups (Not exceeding 15 individuals per group):

Produce a professional schedule (preferably using a project management

software) that identifies planning and resourcing prior to the event. In addition,
design a training pack to include a range of activities, and breakout sessions. It is
expected that you will be having considerable number of individuals attending.
Please make sure that the location have necessary facilities.

Working individually:

 Following the event, your training and development executive has asked
you to provide some feedback and include it in your “Work Related
Learning Report”. In the report, produce a written evaluation of the
effectiveness and application of interpersonal skills during the design and
delivery process. You should also include an evaluation of your
performance in this project and evaluate your contribution to the team you
worked with. Further, assume that you have been asked by the training
and development executive to produce evidence in the report that you
have designed and delivered the training event based on the dynamics of
team working.
 The report you produce also should have section allocated to discussing
problem solving and its importance in planning and running the event you
have conducted. Your report should include a discussion of various
problem-solving techniques and justify the solution methodologies used
during your project. You should also include a critique of the application of
critical reasoning and your experiences of it.
 Having completed the Training Event Management project, you now need
to reflect on your experience and consider your Continuous Professional
Development (CPD) needs add a section on the to your “Work Related
Learning Report” containing following subsections.
a. Consider your personal and/or career goals and identify your CPD
needs and what actions would put you in a position to achieve these
 goals. Produce a development plan outlining your future goals and
identifying how these can be realised.
b. Conduct some research into motivational theories and how they can
be used to improve employee performance. Compare a number of
theories and report on them.
c. Write a section on the usage of CPD within organisations and what
evidence would be required to measure how effective this CPD is in
helping employees achieve their goals while using their time and
resources effectively.
Grading Rubric

Grading Criteria Achieved Feedback

LO1 Demonstrate a range of interpersonal and

transferable communication skills to a target audience.

P1 Demonstrate, using different communication styles and

formats, that you can effectively design and deliver a training
event for a given target audience.

P2 Demonstrate that you have used effective time

management skills in planning an event.

M1 Design a professional schedule to support the planning of

an event, to include contingencies and justifications of time
allocated.

D1 Evaluate the effectiveness and application of interpersonal

skills during the design and delivery of a training event.
LO2 Apply critical reasoning and thinking to a range of
problem-solving scenarios.

P3 Demonstrate the use of different problem-solving

techniques in the design and delivery of an event.

P4 Demonstrate that critical reasoning has been applied to a

given solution.

M2 Research the use of different problem-solving techniques

used in the design and delivery of an event.

M3 Justify the use and application of a range of solution

methodologies.

D2 Critique the process of applying critical reasoning to a

given task/activity or event.
LO3 Discuss the importance and dynamics of working
within a team and the impact of team working in
different environments.

P5 Discuss the importance of team dynamics in the success

and/or failure of group work.

P6 Work within a team to achieve a defined goal.

M4 Analyse team dynamics, in terms of the roles group

members play in a team and the effectiveness in terms of
achieving shared goals.

D3 Provide a critical evaluation of your own role and

contribution to a group scenario.
LO4 Examine the need for Continuing Professional
Development (CPD) and its role within the workplace
and for higher-level learning.

P7 Discuss the importance of CPD and its contribution to

own learning.

P8 Produce a development plan that outlines

responsibilities, performance objectives and required skills,
knowledge and learning for own future goals.

M5 Compare and contrast different motivational theories

and the impact they can have on performance within the
workplace.

D4 Evaluate a range of evidence criteria that is used as a

measure for effective CPD.
 HND in Computing and System
Development

Acknowledgement

First, I would like to express my special thanks to ESOFT METRO CAMPUS for providing
this HND in computing and systems development course in Jaffna. Next, I would like to say
a great thanks to my lecturer of Professional practice subject A.Arjuna for teaching it in an
attractive way and for his guidance, motivation and support to make my assignment as an
effective and successful way. After that, I would like to convey my thanks to our HND
coordinator Mr.E.Mithursanan for providing his support and guidance to me for submitting
the assignment within the due date. Next, I like to express biggest thanks for my friends for
their support, guidance and the motivation given by them and to travel along with me
throughout the assignments and reviews. Then I like to thank my parents for their support to
follow the course and to do my assignment. At last, I would like to convey my thanks to the
people who have helped me to do my assignment successfully within the due date.

Kuleswaran Jaathushan
HND in Computing & Systems Development
ESOFT Metro Campus, Jaffna

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Table of Contents
Table of figure..................................................................................................................... 21

Activity 1 ............................................................................................................................ 22

1.1. Introduction .............................................................................................................. 22

1.2. Communication styles and formats ........................................................................... 22

1.2.1. Verbal communication / Oral communication .................................................... 22

1.2.2. Nonverbal communication ................................................................................. 22

1.2.3. Written communication ..................................................................................... 23

1.2.4. Visual communication ....................................................................................... 23

1.3. Time management .................................................................................................... 23

1.3.1. Work plan for the training event ........................................................................ 27

Activity 2 ............................................................................................................................ 28

2.1. Problem Solving Method .............................................................................................. 28

2.1.1. Brain storming method .......................................................................................... 28

2.1.2. Using 5 y method ................................................................................................... 28

2.1.3. Problem face to conduct the training even .............................................................. 30

2.2. SWOT analyses ............................................................................................................ 30

Goal and objective............................................................................................................... 32

2.3. Group forming method ................................................................................................. 32

Leader selection .............................................................................................................. 34

Target audience ............................................................................................................... 34

Activity 3 ............................................................................................................................ 35

3.1. Team dynamics ............................................................................................................ 35

3.1.1. Effectiveness of team dynamics ............................................................................. 35

3.2. Team discussion ........................................................................................................... 37

3.2.1. Work dividing ........................................................................................................ 37

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3.3. My roll ......................................................................................................................... 38

Activity 4 ............................................................................................................................ 40

4.1. Continuous Professional Development (CPD) .............................................................. 40

4.1.1. Importance of CPD plan ........................................................................................ 40

4.1.2. CPD Plan .............................................................................................................. 41

4.2. Motivational theories .................................................................................................... 42

4.2.1. Maslow’s Hierarchy of Needs ................................................................................ 42

4.2.2. Herzberg's Hygiene Motivational theary ................................................................ 43

Harvard reference ................................................................................................................ 44

Figure reference .................................................................................................................. 46

Table of figure

Figure 1 presenting .............................................................................................................. 25

Figure 2 Agenda .................................................................................................................. 26
Figure 3 Brain stroming method .......................................................................................... 28
Figure 4 group forming method ........................................................................................... 32
Figure 5 team discussion ..................................................................................................... 37
Figure 6 invitation and agenda ............................................................................................. 39

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Activity 1

1.1.Introduction

I’m a management trainee of a company and I have to conduct a training event to a

nonprofit organization. Our training and development executive with the planning and
implementation of a professional development event targeted at DiTEC student of ESOFT
metro Campus to develop their soft skills and/or Information Technology related skills
The heading is Communication skills and carrier guidance .

1.2. Communication styles and formats

Communication skills are the abilities you use when providing and receiving various
information. Some examples include the exchange of thoughts, feelings or what is happening
around you. Communication skills include listening, speaking, observation and empathy. It
is also helpful to understand the difference between how to communicate through face-to-
face interactions, telephone conversations and digital communications

You can learn and practice a variety of communication skills to help you become an effective
communicator.

1.2.1. Verbal communication / Oral communication

Oral communication is the use of language to convey information through spoken or sign
language. It is one of the most common types and is commonly used in presentations, video
conferences and phone calls, conferences, and one-to-one conversations. Oral communication
is important because it is effective. Oral communication that supports non-verbal and written
communication can be helpful.

1.2.2. Nonverbal communication

Nonverbal communication is the use of body language, gestures, and facial expressions to
convey information to others. It can be used intentionally and unintentionally. For example,
you may inadvertently smile when you hear a pleasant or pleasant thought or message.
Nonverbal communication helps to understand the thoughts and feelings of others.

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1.2.3. Written communication

Written communication is the act of writing, typing, or printing symbols (such as letters and
numbers) to convey information. This is useful because it provides a record of information for
reference. Writing is often used to share information through books, brochures, blogs, letters,
memos, etc. Email and chat are common forms of written communication in the workplace.

1.2.4. Visual communication

Visual communication is the act of conveying information using photos, artwork, drawings,
sketches, charts and graphics. Visual effects are often used as aids in presentations to provide
useful context and written and / or oral communication. Because people learn in different ways,
visual communication may be more useful for some people to absorb ideas and information.

In this training even many communication styles were conducted such as PowerPoint slides,
body languages and explaining the theories are the most used communication styles

1.3.Time management

When working as a team, time management is very important. According to this, we follow
the time management system and start to continue our work. According to the time
management we had planned

URGRNT NON URGENT

Proposal letter Rehearsal

IMPORTANT

Permission letter Feedback form and slide preparation

Theme for the event Handouts preparation
Select the place

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 HND in Computing and System
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NON IMPOPRTANT

Get advice and ideas Gift arrangements

Game tools

We all get together at 9.00 a.m. and arranging the class room and connect the devices. After
complete our arrangements we start the program at 10.00 A.M. the first program was welcome
speech by Sivamathy. And then Our HND coordinator gave us speech and bless us.
Then Academic coordinator Mr.S.Sarangan gave us a speech. Then Mr. S.Sarangan gave us
a speech. Then N.Lajithan started his heading about communication practice then
S.Sivamathy deliver her presentation on “carrier guidance and communication skills” then
S.Sivitha started her topic “verbal communication ’’ then E,\.Ethayarubi and D.Thuvarakan
stared their topic “Nonverbal communication ’’ then we divided the group activity about
communication then R.Vinusha stared her topic “Carrier” we were given a short break of
fifteen minutes and then we did a fun game for the students.

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Figure 1 presenting

Then M.Mahinthan stared his part of the topic “freelancing ’’ and online jobs Next our
networking lecture Mr.S.Sharangan Explaining the topic of “online jobs:” it is very useful to
the students then D.Thuvarakan explains about the passion and ambition then K.Abitharani
explaining the feedback forms. After the president of our team S.Sivamathy gave the
conclusion about our topic then our subject lecture Mr.S.Dishanthan gave the speech then our
secretary Ann Dilani Luxshika gave the vote of thanks then we collect the feed back and the
training event successfully completed by 12.00pm

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Figure 2 Agenda

While executing this event we planned to do some soft skill programs to make students interest
on our program without bored. As we scheduled the works for the workshop successfully
completed before the scheduled date.

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1.3.1. Work plan for the training event

The Gantt chart express that we have used and effective time management and well planned
training event. First we select our leader and select the target audience. then we divide
group members to do a particular work. After that we gather information for the training
event and invitation and agenda works. Then we practice the training event like a rehearsal
finally we conduct our training event.

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Activity 2

2.1. Problem Solving Method

Problem-solving skills are one of the most valuable skills in today’s workforce because they
can be applied in many situations. People with a degree in physics may be hired as
computer programmers because of their ability to solve problems. Or, it may be easier for
industrial engineers to get the position of city planner because they used problem-solving
skills in their last job.

2.1.1. Brain storming method

Brainstorming is a way to generate ideas to solve design problems. It usually involves a group
under the guidance of the coordinator. The power of brainstorming is the possibility for
potential participants to establish a connection between their ideas in a free-thinking
environment, thereby expanding the space for solutions.

Figure 3 Brain stroming method

2.1.2. Using 5 y method

"5 Whys" technology is one of the most effective tools for root cause analysis in lean
management arsenals. Every team encounters obstacles in their daily work. However, using
"5 Reasons" will help you find the root cause of any problem and protect the process from
recurring errors and failures.

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Team formation
Gather people who are familiar with the details of the problem and the process to be resolved.
Hiring someone as a facilitator allows the team to focus on identifying effective
countermeasures.

Define the problem

If possible, observe the actual problem. Discuss the problem with your team and write a short
and clear problem statement that everyone agrees on. For example, "Team A did not meet its
response time goal" or "Software version B caused too many rollback failures."

Then, write your statement on a whiteboard or sticky note and leave enough space around it
to add an answer to the repeated question "Why?"

Ask "why?"
Ask your team why this is happening
Asking "why?" Sounds simple, but answering this question requires careful consideration.
Searches are actually educated answers: they must be a description of what actually happened,
not a guess of what might happen.

This prevents the "5 Whys" from becoming just a process of deductive reasoning, which can
have a large number of possible causes and sometimes cause more confusion as you pursue
hypothetical questions.

Take action
After the team has identified the root cause, it is time to take corrective action. All members
should participate in the discussion to find and apply the best solution to protect your process
from recurring issues.

After a decision is made, a member of the team is responsible for taking the right steps and
observing the entire process.

After some time, the team needs to meet again to check whether their actions have indeed had
a positive impact. If not, the process should be repeated.

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Finally, the case should be documented and sent throughout the organization. Sharing this
information will provide a insightful overview of the various issues the team may face and
how to eliminate them

2.1.3. Problem face to conduct the training even

While conducting the training event our team faced many problems so we used critical
reasoning for give solutions for these problems

Problem we faced to select the target audience

First we choose two schools they are Kudaththanai.G.T.M.School and St’s Antony’s Roman
Catholic Vidjalayam. Then we select Kudaththanai.G.T.M.School to do out training event but
due to the current nation problems they are not allowed to do our workshop in schools and
government institutes. So finally we decided to do our workshop at ESOFT Metro Campus-
Jaffna.
Then we choose DiTEC batch to implement our training event.
To select the target audience we used 5 y methodology

Next we faced problem in selecting the leader for the team its difficult to select the leader
because we all are good in some skills. So we used brain storming method to select our leader

2.2. SWOT analyses

SWOT analysis is a very simple but powerful tool that can help you formulate a business
strategy, whether you are building a new company or guiding an existing company.

SWOT stands for strengths, weaknesses, opportunities and threats.

Strengths and weaknesses are elements within the company, you can control certain things
and you can make changes. For example, the people on your team, your patents and
intellectual property, and your location.

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Opportunities and threats are external-what is happening outside the company, in the big
market. You can take advantage of opportunities and guard against threats, but you cannot
change them. Such as competitors, raw material prices and customer shopping trends.

STRENGTH WEAKNESS

Full supportive team members

we have no experience
All members have good
knowledge in presentations

OPPORTUNITIES THREAT

we have good guidance target audience are knowledgeable

well known place for workshop than us

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Goal and objective

The aim of the meeting to support your training and development executive with the
planning and implementation of a professional development event targeted at ditec student
of ESOFT metro Campus to develop their soft skills and/or Information Technology related
skills

2.3. Group forming method

This workshop is to give awareness to the students and to make them as a knowledgeable
person in the present world. To achieve our aim first we formed a team. So first we select a
team in using stages of group development methods forming, storming, norming, performing,
adjourning.

Figure 4 group forming method

Forming
Strong dependence on leaders for advice and guidance. Little agreement on the objectives of
the team other than those received from the leader. Individual roles and responsibilities are
unclear. Leader must be ready to answer many questions about the purpose, goals and
external relations of the team. Processes are often ignored. Members test the tolerance of the
system and the leader.

Storming
Next, the team entered the onslaught phase, where people began to push the boundaries
established during the forming phase. This is the stage where many teams fail
When there is a conflict between team members' natural working styles, onslaught usually
begins. People may work differently for a variety of reasons, but they may be frustrated if
different ways of working cause unforeseen problems.\

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Norming
The team is gradually entering the specification phase. This is when people start to resolve
differences, appreciate the talent of their colleagues, and respect your authority as a leader.

Performing
The team reached the performance stage and worked hard to achieve the team's goals. The
structures and processes you have built support this very well.
As a leader, you can delegate most of your work and focus on the development team
members.
Joining a team at this stage is easy, and people who join or leave will not affect
performance.

We use the above methodology to form out team

Our team has 11 members.
Miss.S.Sivamathy
Miss.Ann Dilani Laxika
Mr.Lagithan
Miss.E.Ethayarubi
Miss.S.Sivitha
Miss.S.Senthehana
Miss.R.Vinusha
Mr.T.Thuvarakan
Miss.K.Abiranthini
Mr.M.Makinthan

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Leader selection

First of all we want to select our president for our team. After a long discussion we select
Miss.S.Sivamathy as our President of our team .there were so many reasons for us to select
her as the president she had all the skills that a leader should have. She has good leadership
qualities such as Effective speech, Braveness in the stage, controlling the group members and
time management.

Target audience

Then we all together eleven members Join our team. To complete our aim first we select the
lot of schools and collect the school names.

Problem we faced to select the target audience

First we choose two schools they are Kudaththanai.G.T.M.School and St’s Antony’s Roman
Catholic Vidjalayam. Then we select Kudaththanai.G.T.M.School to do out training event but
due to the current nation problems they are not allowed to do our workshop in schools and
government institutes. So finally we decided to do our workshop at ESOFT Metro Campus-
Jaffna.
Then we choose DiTEC batch to implement our training event.
I am K.Jaathushan I have recently joined as a management trainee at a non-profit organization,
which is specialized in Soft Skills and Information Technology development in the local
community. The organization’s management has the project groups and each employee were
assigned to project groups.

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Activity 3

3.1. Team dynamics

Team motivation is an unconscious psychological force that affects the direction of team
behavior and performance. They are like undercurrents in the sea, which can carry ships in a
direction different from the direction they intend to sail.

Team dynamics are created by the nature of the team’s work, the personality of the team,
the working relationship with others, and the team’s working environment.

3.1.1. Effectiveness of team dynamics

Psychological safety: This is the most important motivation in an effective team.

Psychological safety is about taking risks and adapting to vulnerability. People who are
psychologically insecure worry that taking risks will mean that they are seen as ignorant,
incompetent, negative or destructive behavior. Psychological safety means being confident
about mistakes, asking questions, or coming up with new ideas.

Reliability: In a reliable team, members can reliably complete quality work on time. They
will not evade their responsibilities, but will take them seriously, thus helping to keep the
team running normally. It sounds simple, but it turns out that it is essential for improving
team efficiency.

Structure and clarity: This means that the team has clear roles, goals and plans.
Individuals understand their expectations, their and their team's goals and how they will
achieve them. Google often uses "goals and key results (OKR)" to help formulate and
communicate specific, challenging, and achievable short- and long-term goals at the
individual and group levels.

Meaning: For individuals in a team, finding a sense of purpose at work or at work is critical
to team efficiency. This meaning is personal and therefore varies from person to person, but

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may include financial security, their ability to support a family, a commitment to team
success, or personal self-expression.

Impact: Do you fundamentally believe that your work will make a difference? This
subjective judgment can point to the most effective team, and can be based on how your
work contributes to the organization's goals and how it changes.
Take a moment to consider what might be listed on the list, but not listed. "Consensus-
driven decision-making" did not succeed. "Workload" or none in the same location. Perhaps
the most striking thing is that the number of top performers in the team and the general
intelligence of the team become poor indicators of team effectiveness. We found these two
attributes in some of the best teams, but we also found them in some of the weakest teams.

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3.2. Team discussion

Team discussion is one of the main part for any group activities, for our group we took the
idea to do this workshop on 3rd of April. Team discussions make our group strong and make
way to understand each other. This helps to do our presentation effect and perfectly on 19 th
June 2019.

Figure 5 team discussion

3.2.1. Work dividing

Next we had to select the secretary and for this position we all through Miss. Ann Dilani
Laxika would suit much better to be a secretary and we fixed Mr.N.Lagithan as the treasurer
for accounting purpose.

Then the following are the responsibilities and the tasks that is given to the members
Slide Preparation : - Thuvarakan
Slide Handling : - Jaathushan
Visit to schools : - Mahinthan
: - Jaathushan

Letter
Agenda Jaathushan, Senthekana
Invitation

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Feedback : - Abiranthini
Mahinthan

Presentation : - S.Sivitha
R.Vinusha
E.Ehayarubi
D.Thuvarakan
S.Sivamathy
M.Mahinthan

Refreshments : - Miss.S.Sivitha
Miss.S.Senthehana
Miss.R.Vinusha
Miss.K.Abiranthini

3.3. My roll

For the workshop I worked as prepare the permission letter, Agenda, Invitation and Slide
handling And I complete the work by getting support from the lectures and the senior students
by their support only myself successfully prepared a completed.

In this activity I do many tasks in this training event.

I and my friend S.Senthekana designed the invitation and the agenda for the training event
and we made it in very attractive and colorful way. For attract the audience. This express our
creative thinking skill.

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Figure 6 invitation and agenda

Also I performed the main part of the training event as handling the. All the team members
and I have good coordination to do that work. I have greatly done that work.

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Activity 4

4.1. Continuous Professional Development (CPD)

It refers to the process of tracking and recording the skills, knowledge and experience you
have acquired formally and informally at work. These processes do not include any initial
training. Record your experience, learning and application. This term is often used to refer to
a physical folder or portfolio that records your development as a professional. Some
organizations use it to indicate training or development plans. I don't think it is strictly
accurate. This article is about the process of "continuous professional development", it is the
process of recording and reflecting on learning and development.

4.1.1. Importance of CPD plan

1. CPD ensures the capabilities are in sync with the current standards of other companies in
the same field.
2. CPD ensures maintenance7ft and enhancement the knowledge and skills required to
provide professional services to customers, customers and communities.
3. CPD ensures the knowledge remain relevant and current.
4. CPD can help continue to make meaningful contributions to the team. You become more
effective in the workplace. This can help you develop your career and advance to new
positions. You can lead, manage, influence, guide and mentor others.
5. CPD can help you maintain interest and interest. Experience is a great teacher, but it does
mean that we tend to do things we have done before. The dedicated CPD opens up new
possibilities, new knowledge and new skill areas
6. CPD can give a deeper understanding of what it means to be a professional, and a better
understanding of the meaning and impact of the work.
7. CPD can help to improve professional knowledge and technical level.
8. CPD can increase public confidence in individual professionals and their profession as a
whole.

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4.1.2. CPD Plan

Support and How to

I want to learn I have to do resources I measure Target Date
need success
Improve To start a Online courses Check the result 2019.04.12
speaking spoken English are available of the course
fluency in course
English

Develop Perform open Improve self- From the 2019.05.20

Presentation minded and with confident feedback
skill self-confident

Designing work Follow a Practise at the Check by the 2019.5.28

graphic online courses online outcomes
designing
course

Attribute Good Average poor

Improve speaking
fluency in English x
Develop
Presentation skill x
Designing work
x

I have improve my English fluency by joining in a spoken English course and the result of it
I speak better than the beginning stage

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4.2. Motivational theories

Several motivational theories have been developed to explain the concept of "motivation".
Motivation is the motivation that drives an individual to work in a certain way. Even if the
conditions are not fulfilled, it is this energy that drives us to strive to achieve our goals.

4.2.1. Maslow’s Hierarchy of Needs

According to Smith & Cronje (1992), the interpretation of Maslow's theory relies on the fact
that people want to increase the goals they want to achieve in life and prioritize their needs
according to their importance. Maslow derives from the hierarchy of needs that the content
theory of job satisfaction revolves around the needs of employees and the factors that make
them reasonably satisfied (Saif et al., 2012). Based on the basic physical, biological, social
and psychological needs of human beings, Maslow proposed a five-stage theory, dividing
individual needs into different categories and prioritizing their acquisition. These categories
in descending order of priority are:
a. Physical needs (food, shelter, and clothing);
b. Security requirements (physical protection);
c. Social needs (interaction with others);
d. Respect for needs (receive approval from others); and
e. The need for self-fulfillment (the desire for achievement or legacy).

Maslow's hierarchy of needs constitutes the theoretical basis for trying to explain job
satisfaction. Like all people, teachers have needs that must be met. In addition to the basic
needs of food, shelter and clothing, personal safety, injury and social interaction, they also
need the recognition and appreciation of students, colleagues and parents.

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4.2.2. Herzberg's Hygiene Motivational theary

Psychologist Frederick Herzberg extended Maslow's work and proposed a new theory of
motivation, the well-known Herzberg's theory of motivational hygiene (two factors).
Herzberg conducted a widely reported motivational study of 200 accountants and engineers
in and around western Pennsylvania.

He asked these people to describe two important events in their work:

(1) When are you particularly satisfied with your work?

(2) When did you feel particularly sad about work? He uses the critical event method to
obtain data.

Leaders can motivate and inspire their employees in many ways. The nine most common
methods that have proven effective are:

a. Show confidence in everyone

b. Encourage people to take a "responsible" attitude to make things happen
c. Encourage everyone to participate and empower
d. Praise and praise to everyone who deserves
e. Promote teamwork and encourage unity
f. Help build pride in personal contribution
g. Encourage teamwork and let everyone help each other
h. Provide everyone with the opportunity to learn new skills and abilities
i. Lead and personally contribute to the development of everyone

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Harvard reference

Business Jargons. 2020. What are the Theories of Motivation? definition and meaning -
Business Jargons. [ONLINE] Available at: https://businessjargons.com/theories-of-
motivation.html. [Accessed 10 April 2019].

LivePlan Blog. 2020. What Is a SWOT Analysis, and How to Do It Right (With Examples).
[ONLINE] Available at: https://www.liveplan.com/blog/what-is-a-swot-analysis-and-how-
to-do-it-right-with-examples/. [Accessed 15 April 2019].

Indeed Career Guide. 2020. Communication Skills: Definitions and Examples | Indeed.com.
[ONLINE] Available at: https://www.indeed.com/career-advice/resumes-cover-
letters/communication-skills. [Accessed 12 April 2019]

Continuing Professional Development. 2020. The importance of continuing professional

development (CPD). [ONLINE] Available
at: https://continuingprofessionaldevelopment.org/why-is-cpd-
important/#:~:text=CPD%20ensures%20that%20you%20maintain,and%20directions%20in
%20your%20profession.. [Accessed 20 April 2019].

career-advice.jobs.ac.uk. 2020. What is Continuing Professional Development (CPD)? -

career-advice.jobs.ac.uk. [ONLINE] Available at: https://career-advice.jobs.ac.uk/career-
development/what-is-continuing-professional-development-cpd/. [21 April 2019].

(c) Copyright skillsyouneed.com 2011-2020. 2020. What is Communication? Verbal, Non-

Verbal & Written | SkillsYouNeed. [ONLINE] Available
at: https://www.skillsyouneed.com/ips/what-is-communication.html. [Accessed 30 April
2019].

Marketing91. 2020. Five Types of Communication - Types of Communications Skills.

[ONLINE] Available at: https://www.marketing91.com/five-types-of-communication/.
[Accessed 3 June 2019].

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Marketing91. 2020. Five Types of Communication - Types of Communications Skills.

[ONLINE] Available at: https://www.marketing91.com/five-types-of-communication/.
[Accessed 10 June 2019].

www.notredameonline.com. 2020. No page title. [ONLINE] Available

at: https://www.notredameonline.com/resources/leadership-and-
management/understanding-the-importance-of-team-dynamics/. [Accessed 11 June 2019].

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Figure reference

Figure 4
The Five Stages of Team Development | Principles of Management. 2020. The Five Stages
of Team Development | Principles of Management. [ONLINE] Available
at: https://courses.lumenlearning.com/suny-principlesmanagement/chapter/reading-the-five-
stages-of-team-development/.

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