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Demo LP 101

The document provides a lesson plan for teaching students how to properly handle housekeeping requests from hotel guests. It includes objectives, learning content, procedures, activities, and an evaluation. Students will role play different guest request scenarios and be evaluated on a rubric.

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Leoniel L. Ronsable
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38 views21 pages

Demo LP 101

The document provides a lesson plan for teaching students how to properly handle housekeeping requests from hotel guests. It includes objectives, learning content, procedures, activities, and an evaluation. Students will role play different guest request scenarios and be evaluated on a rubric.

Uploaded by

Leoniel L. Ronsable
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Lesson Plan in Housekeeping NC II for Grade 11

I. OBJECTIVES

At the end of the 40 minutes, 95% of Grade 11-Jade students of Nieves


Senior High School are expected to:

a. Identify the different types of guest requests


b. Infer the important information in receiving a request
c. Demonstrate the proper way of receiving a request

II. LEARNING CONTENT

Topic : Receiving Housekeeping Request from Guest


Code : TLE-HEHK9-12RG-Ie-f3
Materials : Role Play Rubric

III. LEARNING PROCEDURE

A. Preliminary Activities

1. Prayer
2. Greetings
3. Checking of Attendance
4. Motivation

a. The King’s Order Game

B. Development of the Lesson

1. ACTIVITIES 2. ANALYSIS

ACTIVITY 1 ANALYSIS FOR ACTIVITY 1

a. Watching TESDA housekeeping a. What was the request of the


training video presentation on how guest?
to accept housekeeping requests. b. How does the housekeeper answer
and handle the customer over the
phone?
c. What are other requests that
guests might ask in the course of
their stay in the hotel?

ACTIVITY 2 ANALYSIS FOR ACTIVITY 2

b. Watching TESDA housekeeping a. What are the most important


training video on how to record details that a housekeeper must
housekeeping requests. record when a guest is making a
request?
b. How does the housekeeper
confirm the requests of the guest?

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ACTIVITY 3 ANALYSIS FOR ACTIVITY 3

c. Watching TESDA housekeeping a. When to deliver the item


training video about advise on time requested by the guest?
for provision/delivery. b. What do you think is the reason
why should the guest understand
and agree with the date and time
of delivery and the availability of
the item?
c. What you should do if the guest
preferred time of delivery is
impossible to meet?

3. ABSTRACTION

4. APPLICATION

The class is divided into three (3) groups to create a role play based on
the following tasks distribution:

Group 1

A guest calling housekeeping department to request for an additional towel

Group 2

A guest walking down the corridor and see you cleaning a room requesting
you for an ice and ice buckets to be sent to her room.

Group 3

A guest posting the following outside housekeeping department:

“Please send ice and ice buckets to room 101 at exactly 9:00 A.M.”

The presentation is rated based on the following rubric

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Role Play Rubric

Student:

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4

Criteria

Excellent

Proficient

Adequate

Limited

Participation in

Always willing and

Usually willing and

Sometimes willing

Rarely willing and

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Preparation and

focused during

focused during

and focused

focused during

Presentation

group work and

group work and

during group work

group work and

presentation.

presentation.

and presentation.

presentation.

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Presentation of

Convincing

Competent

Adequate

Limited

Character

communication of

communication of

communication of

communication of

character’s

character’s

character’s

character’s

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feelings, situation

feelings, situations

feelings, situation

feelings, situation

and motives.

and motives.

and motives.

and motives.

Achievement of

Purpose is clearly

Purpose is clearly

Purpose is

Purpose is vaguely

Purpose

established and

established and

established but

established and

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effectively

generally

may not be

may not be

sustained.

sustained.

sustained.

sustained.

Use of Non-Verbal

Impressive variety

Good variety of

Satisfactory variety

Limited variety of

Cues (voice,

of non-verbal cues

non-verbal cues

of non-verbal cues

non-verbal cues

gestures, eye

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are used in an

are used in a

used in an

are used in a

contact, props,

exemplary way.

competent way.

acceptable way.

developing way.

costumes)

Imagination and

Choices

Choices

Choices

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Choices

Creativity

demonstrate

demonstrate

demonstrate

demonstrate little

insight and

thoughtfulness and

awareness and

awareness and do

powerfully

completely

developing

little to enhance

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enhance role play.

enhance role play.

acceptably

role play.

enhance role play.

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Assignment/Activity:

Specific Criteria:

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IV. EVALUATION
V. ASSIGNMENT

The class is divided into interests anchored on the Multiple Intelligences


Approach. The students choose their group according to the given task. This
approach refutes the idea that intelligence can only be either linguistic – verbal
or mathematical-logical. It recognizes the other intelligences such as Musical,
Visual-Spatial, and Rhythmic, Bodily-Kinesthetic, Interpersonal, Intrapersonal,
Visual-Spatial, and Naturalist.

Grouping According to Multi-Intelligences

1. Artists

Make a poster increasing hotel housekeepers’ awareness on receiving


guests’ request properly.

2. Composers

Write a song expressing gratitude to housekeepers’ commitment on


receiving the guests promptly and properly.

3. Writers

Write an essay describing an effective and efficient housekeeper receiving


and providing hotel guests’ requests.

4. Historians

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Search for names of hotel with efficient and effective housekeepers skills
on receiving and providing guests’ requests.

5. Dancers

Create dance movements that symbolize effective hotel housekeepers.

Prepared By:

Handling Housekeeping Guest Request


1. Accept Housekeeping Requests

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a. Greet the guest when they call your attention.
b. Listen to the guest intently
2. Record Housekeeping Request

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3. Advise on Time for Provision/Delivery

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Provide the guest request immediately. Make sure the guest
understands and agrees with the date and time of delivery and
availability of the item. Always ask the guest if you can offer them
further assistance. When ending a conversation, always thank the
guest and encourage them to call housekeeping if they need any
assistance. Avoid being forced into a timeline that you know can’t be
met. It is better to politely explain why their preferred timeline
cannot be met and make a possible suggestion re-assuring the guest
you will act as quickly as possible.

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