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8.1 Section 03 - Exercises PDF

The document discusses examining three out-of-the-box ServiceNow scripts: an incident business rule that updates parent incident counts, a change request client script that notifies of conflicts, and a problem UI action that posts news.

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60 views2 pages

8.1 Section 03 - Exercises PDF

The document discusses examining three out-of-the-box ServiceNow scripts: an incident business rule that updates parent incident counts, a change request client script that notifies of conflicts, and a problem UI action that posts news.

Uploaded by

camis_vieira
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Exercises

1. Examine the out-of-the-box Incident Business Rule, Update Parent Incident


Count, and see if you can figure out what it is doing.
2. Examine the out-of-the-box Change (change_request) Client Script, Notify
Conflict, and see if you can figure out what it is doing.
3. Examine the out-of-the-box Problem UI Action, Post News, and see if you can
figure out what it is doing.

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