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    Activity Template - Project Charter

    Uploaded by

    abhilash
    The project charter outlines a pilot program to implement tabletop menu tablets at two Sauce & Spoon restaurant locations. The goals are to decrease table turn time by 30 minutes, increase average check total to $75, maintain high customer ratings, and cut food waste by 25% by the end of Q2. Costs include $10,000 for training, $30,000 for hardware/software, and $5,000 for maintenance. Appendices discuss monitoring payroll budgets and kitchen staffing needs, setting appetizer sales increase targets, and measuring goals through June.

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    © All Rights Reserved
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    Activity Template - Project Charter

    Uploaded by

    abhilash
    3K views3 pages
    The project charter outlines a pilot program to implement tabletop menu tablets at two Sauce & Spoon restaurant locations. The goals are to decrease table turn time by 30 minutes, increase average check total to $75, maintain high customer ratings, and cut food waste by 25% by the end of Q2. Costs include $10,000 for training, $30,000 for hardware/software, and $5,000 for maintenance. Appendices discuss monitoring payroll budgets and kitchen staffing needs, setting appetizer sales increase targets, and measuring goals through June.

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    Activity Template_ Project Charter

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    The project charter outlines a pilot program to implement tabletop menu tablets at two Sauce & Spoon restaurant locations. The goals are to decrease table turn time by 30 minutes, increase average check total to $75, maintain high customer ratings, and cut food waste by 25% by the end of Q2. Costs include $10,000 for training, $30,000 for hardware/software, and $5,000 for maintenance. Appendices discuss monitoring payroll budgets and kitchen staffing needs, setting appetizer sales increase targets, and measuring goals through June.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    3K views3 pages

    Activity Template - Project Charter

    Uploaded by

    abhilash
    The project charter outlines a pilot program to implement tabletop menu tablets at two Sauce & Spoon restaurant locations. The goals are to decrease table turn time by 30 minutes, increase average check total to $75, maintain high customer ratings, and cut food waste by 25% by the end of Q2. Costs include $10,000 for training, $30,000 for hardware/software, and $5,000 for maintenance. Appendices discuss monitoring payroll budgets and kitchen staffing needs, setting appetizer sales increase targets, and measuring goals through June.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 3

    Project Charter: Tabletop Menu Tablets Project

    DATE: 08/22/2021

    Project Summary

    Launch a pilot rollout of Tabletop menu tablets at two of Sauce & Spoon Restaurant
    locations which will ease ordering options at the start of Q2

    Project Goals

    ● Implement menu tablets by the start of Q2


    ● Decrease average table turn time by approximately 30 minutes by the end of
    the second quarter (Q2), resulting in decreased customer wait time
    ● Increase average check total to $75 by selling more appetizers and beverages
    by the end of Q2, resulting in increased profits
    ● Decrease burn out of staff TBD
    ● Maintain an average rating of 4.5/5 stars on our review platform
    ● Consistently innovate / keep up with the growing digital presence TBD
    ● Obtain data metrics TBD
    ● reallocate some of the payroll to hire more cooks TBD
    ● Cut food waste by 25% by the end of Q2

    Deliverables

    ● Tablets in bar area


    ● menu item add-on
    ● Coupons
    ● Configure current POS
    ● Measuring waiting time in June

    Scope and Exclusion

    In-Scope:
    ● Tablet roll out
    ● Employee satisfaction

    Out-of-Scope:
    ● Policy adjustments regarding replacing meals

    Benefits & Costs

    Benefits:
    ● Cut food waste
    ● Increase revenue by having higher table table turn and increase of average
    ticket.
    ● Keep up with growing digital presence
    ● Obtain data metrics

    Costs:
    ● Training Materials and fees USD 10,000
    ● Hardware and Software implementation USD 30,000
    ● Maintenance (IT Fees) USD 5,000
    ● Update website and menu design USD 5,000
    ● Other (customization fees) USD 500

    Appendix:

    ● Alex thinks we’ll be able to reallocate some of the payroll from our FOH budget
    to hire more cooks.
    ● However, Peta is a bit hesitant to add that to the charter. How do we know we
    won’t need to hire more servers or hosts?Until we have some data that can
    accurately project revenue increases, we won’t know how much we’ll have
    available to hire more kitchen staff. Deanne shares the concern about
    reallocating payroll,but still thinks we should include a plan to ensure the
    kitchen has the appropriate resources. Maybe we can monitor the payroll and
    bandwidth of the BOH (that’s “back of house: all the kitchen staff, bussers, and
    behind-the-scenes staff) and open up two part time line cook roles in the
    meantime?
    ● Peta wanted to flag the goal to decrease guest wait time. As Gilly pointed out
    at the meeting, the goal of decreasing table turn time should naturally reduce
    guest wait time, as well as increase daily guest counts. They doubt if it really
    needs it to be a separate goal. Peta will talk to the rest of the team about the
    payroll issue and whether reducing wait times should be a separate goal.
    ● Regarding appetizers Alex wanted a more aggressive increase, however Gilly
    pointed out that the tablets may not have that big an impact on app sales at her
    location. So,Peta is proposing a 15% average increase overall, with the North
    location targeted for a 10% increase and the Downtown location targeted for a
    20% increase.
    ● Peta wants to tie the goals of decreasing waiting time and adding more cooks
    to a specific timeline so we know when to evaluate whether or not we’ve
    achieved them. Since we’re aiming to pilot these in April, Peta thinks
    measuring them through the end of June makes sense.
    ● Carter assumed they’d be adjusting the policy on order returns to due error as
    part of the tablet rollout. However, it was decided this will be a separate project.

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