Installation Guide

Avigilon™ H4 PTZ Dome Camera Models:

1.0C-H4PTZ-DP45 and 2.0C-H4PTZ-DP30
Important Safety Information
This manual provides installation and operation information and precautions for the use of this camera. Incorrect
installation could cause an unexpected fault. Before installing this equipment read this manual carefully. Please
provide this manual to the owner of the equipment for future use.

The Warning symbol indicates the presence of dangerous voltage within and outside the product
enclosure that may constitute a risk of electric shock, serious injury or death to persons if proper
precautions are not followed.

The Caution symbol alerts the user to the presence of hazards that may cause minor or moderate injury
to persons, damage to property or damage to the product itself if proper precautions are not followed.

WARNING — Failure to observe the following instructions may result in severe injury or death.

l Installation must be performed by qualified personnel only, and must conform to all local codes.
l This product is intended to be supplied by a UL Listed Power Unit marked “Class 2” or “LPS” or “Limited
Power Source” with output rated 24 VAC +/- 10%, 80 VA min.; 24 VDC +/- 10%, 57 W min.; Power over
Ethernet (PoE) Plus IEEE802.3at compliant Power Sourcing Equipment (PSE) or 60 W PoE PSE.
l Any external power supply connected to this product may only be connected to another Avigilon
product of the same model series. External power connections must be properly insulated.
l Do not connect directly to mains power for any reason.

CAUTION — Failure to observe the following instructions may result in injury or damage to the camera.

l Do not install near any heat sources such as radiators, heat registers, stoves, or other sources of heat.
l Do not subject the cables to excessive stress, heavy loads or pinching.
l Do not open or disassemble the device. There are no user serviceable parts.
l Refer all servicing to qualified personnel. Servicing may be required when the device has been damaged
(such as from a liquid spill or fallen objects), has been exposed to rain or moisture, does not operate
normally, or has been dropped.
l Do not use strong or abrasive detergents when cleaning the device body.
l Use only accessories recommended by Avigilon.

Regulatory Notices
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this
device may not cause harmful interference, and (2) this device must accept any interference received, including
interference that may cause undesired operation.

This Class B digital apparatus complies with Canadian ICES-003.

ii
FCC Notice
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part
15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If this equipment does
cause harmful interference to radio or television reception, which can be determined by turning the equipment
off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

l Reorient or relocate the receiving antenna.

l Increase the separation between the equipment and the receiver.
l Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
l Consult the dealer or an experienced radio/TV technician for help.

Changes or modifications made to this equipment not expressly approved by Avigilon Corporation or parties
authorized by Avigilon Corporation could void the user’s authority to operate this equipment.

Disposal and Recycling Information

When this product has reached the end of its useful life, please dispose of it according to your local
environmental laws and guidelines.

Risk of fire, explosion, and burns. Do not disassemble, crush, heat above 100 °C (212 °F), or incinerate.
European Union:

This symbol means that according to local laws and regulations your product should be disposed of separately
from household waste. When this product reaches its end of life, take it to a collection point designated by local
authorities. Some collection points accept products for free. The separate collection and recycling of your
product at the time of disposal will help conserve natural resources and ensure that it is recycled in a manner
that protects human health and the environment.

Legal Notices
©  2017, Avigilon Corporation. All rights reserved. AVIGILON, the AVIGILON logo, AVIGILON CONTROL
CENTER, ACC, and TRUSTED SECURITY SOLUTIONS are trademarks of Avigilon Corporation. Other names
mentioned herein may be the trademarks of their respective owners. The absence of the symbols ™ and ® in
proximity to each trademark in this document is not a disclaimer of ownership of the related trademark. Avigilon
Corporation protects its innovations with patents issued in the United States of America and other jurisdictions
worldwide: avigilon.com/patents. Unless stated explicitly and in writing, no license is granted with respect to
any copyright, industrial design, trademark, patent or other intellectual property rights of Avigilon Corporation or
its licensors.

iii
Disclaimer
This document has been compiled and published covering the latest product descriptions and specifications.
The contents of this document and the specifications of the products discussed herein are subject to change
without notice. Avigilon Corporation reserves the right to make any such changes without notice. Neither
Avigilon Corporation nor any of its affiliated companies: (1) guarantees the completeness or accuracy of the
information contained in this document; or (2) is responsible for your use of, or reliance on, the information.
Avigilon Corporation shall not be responsible for any losses or damages (including consequential damages)
caused by reliance on the information presented herein.

Avigilon Corporation
avigilon.com

PDF-H4PTZ-DP-A

Revision: 2 - EN

20170307

iv
Table of Contents
Overview 1
Front View 1
Top View 2
Pendant Mount Adapter 3

Installation 4
Camera Package Contents 4
Precautions for Installing Near Salt Water 4
Installation Steps 5
Removing Protective Material Inside Dome Cover 5
(Optional) Configuring SD Card Storage 6
Installing the Pendant Wall Mount 7
Connecting Cables 10
Securing the PTZ Dome Camera 11
Assigning an IP Address 12
Accessing the Live Video Stream 12
For More Information 13

Cable Connections 14
Connecting External Power 14
Connecting to External Devices 14

Setting the Home Preset Position 17

Manually Returning to the Home Position 17
Automatically Returning to the Home Position 17

LED Indicators 18

Resetting to Factory Default Settings 19

Setting the IP Address Using the ARP/Ping Method 20

Cleaning 21
Dome Bubble 21
Body 21

Specifications 22

Limited Warranty and Technical Support 24

v
Overview

Front View

1. SD card slot

Accepts an SD card for onboard storage.

2. Connection status LED

Provides information about camera operation. For more information, see LED Indicators on page 18.
3. Link LED

Indicates if there is an active connection in the Ethernet port.

Overview 1
Top View

1. External power

Accepts an external power connection when Power over Ethernet is not available.
2. Lanyard anchor

The safety lanyard attaches to the anchor to prevent the camera from falling during installation.
3. Ethernet port

Accepts an Ethernet connection to a network. Server communication and image data transmission occurs
over this connection. Also receives power when it is connected to a network that provides Power over
Ethernet.
4. External I/O

Provides connections to external input/output and audio devices.

Top View 2
Pendant Mount Adapter

1. Tamper resistant screws

Torx captive screws to fix the dome camera to the NPT adapter.
2. 1-1/2” NPT mount adapter

Standard 1-1/2” NPT adapter for mounting the dome camera to a pendant mount bracket.

Pendant Mount Adapter 3

Installation

Camera Package Contents

Ensure the camera package contains the following:

l Avigilon H4 PTZ Dome Camera

l PTZMH-MT-NPTA1 kit:
o 1 ½” male NPT adapter
l PTZMH-ACCS-CABL1 kit:
o 1 ½” NPT locking nut
o T20 Torx key
o Teflon Sealing Tape
o RJ-45 crimp-on plug and weather-resistant housing
o External Power wiring harness
o External I/O wiring harness

Ensure the pendant wall mount (CM-MT-WALL1) package contains the following:

l Pendant wall mount

l Mounting template sticker
l T20 Pin-In Torx driver
l 4 concrete anchors (#8-10)
l 4 screws (#8 x 1.25)
l RJ-45 grommet piercing cap
l Teflon sealing tape

Precautions for Installing Near Salt Water

Salt environments are hard on camera paint and external appearances but the camera's functionality will not be
affected if the cameras are installed as described in this guide.

Follow these precautions to avoid camera issues when installing in a salt heavy environment:

l Use mounting accessories offered by Avigilon. All Avigilon accessories are tested to work with Avigilon
cameras in the rated environments.
l If you use a third-party accessory, you must ensure that the material is compatible with the finish of the
camera housing or galvanic corrosion may occur.
l Never pair steel mounting accessories with aluminum camera enclosures. Steel corrodes aluminum when
salt is introduced. The corrosion is an electrochemical reaction and will cause the corrosion to spread
across the entire camera body.

Installation 4
 l Always insulate any camera surface that is in contact with another metal or conductive material. It is
recommended that you always isolate the mounting screws from the mounting surface and camera
housing with rubber or plastic shoulder washers.

Installation Steps
Complete the following steps to install the camera:

Removing Protective Material Inside Dome Cover 5

(Optional) Configuring SD Card Storage 6

Installing the Pendant Wall Mount 7

Connecting Cables 10

Securing the PTZ Dome Camera 11

Assigning an IP Address 12

Accessing the Live Video Stream 12

Removing Protective Material Inside Dome Cover

The PTZ dome camera is packaged with protective material inside the dome cover to prevent damage to the
camera and dome bubble during shipping. The protective material must be removed before the PTZ dome
camera is installed.

1. Remove the dome cover by loosening the screws that fix the cover to the base. Use the T20 Torx key
provided in the camera package.

NOTE: Be careful not to scratch or touch the dome bubble. The resulting marks or fingerprints may affect
the overall image quality. Keep the protective covers on the outside of the dome bubble until the
installation is complete.

Installation Steps 5
 2. Remove the protective material inside the dome cover.

3. If you are planning to use onboard storage, insert an SD card into the SD card slot on the PTZ camera. For
more information, see (Optional) Configuring SD Card Storage below.
4. Attach the dome cover back to the base and tighten the screws.

(Optional) Configuring SD Card Storage

To use the camera's SD card storage feature, you must insert an SD card into the card slot.

(Optional) Configuring SD Card Storage 6

It is recommended that the SD card have a capacity of 8 GB or more and a write speed of class 6 or better. If the
SD card does not meet the recommended capacity or write speed, the recording performance may suffer and
result in the loss of frames or footage.

1. Insert an SD card into the camera.

CAUTION — Do not force the SD card into the camera or you may damage the card and the
camera. The SD card can only be inserted in one direction.

2. Access the camera’s web interface to enable the onboard storage feature. For more information, see the
Avigilon High Definition H.264 Camera Web Interface User Guide.

Installing the Pendant Wall Mount

1. Determine where the cable will enter the pendant wall mount.
l If the cable will be pulled from inside the mounting surface, use the cable entry hole at the rear of
the pendant wall mount.
l If the cable will be coming out of an external conduit pipe, use the 3/4” NPT pipe entry hole on the
bottom of the pendant wall mount.
2. Use the provided mounting template to drill four mounting holes into the mounting surface.
l If you are using the rear cable entry hole, also drill the cable entry hole in the mounting surface.
3. Fasten the pendant wall mount bracket to the mounting surface.

Installing the Pendant Wall Mount 7

 4. Insert the pendant wall mount over the bracket mounting tabs.

5. Pull the required cables through the preferred cable entry hole on the pendant wall mount:
l If you are using the pipe entry hole, pull the cables through the pipe conduit then the wall mount.
Next, apply thread seal tape to the pipe conduit and screw it into the pipe entry hole.

Installing the Pendant Wall Mount 8

 6. Tighten the wall mount screws to secure the wall mount to the bracket. Use the T20 Torx key provided in
the camera package.

7. Wrap the thread of the NPT adapter with the supplied Teflon sealing tape to create a water tight seal
around the camera connection. There should be three to five turns around the entire threaded surface.

When applying the Teflon sealing tape, wrap the tape clockwise.

This will ensure the tape does not unravel when installing the mating parts together.

Tip: Always apply Teflon tape to threaded mounts to help prevent the threads from binding.

Installing the Pendant Wall Mount 9

 8. Loosely thread the lock nut onto the NPT adapter, then secure the NPT adapter into the pendant wall
mount.

9. Connect the safety lanyard from inside the NPT mount adapter to the anchor on the PTZ dome camera.

Connecting Cables
Refer to the diagrams in the Overview section for the location of the different connectors.

To connect the cables required for proper operation, complete the following:

Connecting Cables 10
 1. Make sure the safety lanyard is connected to the PTZ dome camera.
2. If there are external input or output devices that need to be connected to the camera (for example: door
contacts, relays, analog video, speakers, etc.), connect the devices to the camera I/O connector cable.
3. Connect power using one of the following methods:
l Power over Ethernet (PoE) Plus IEEE 802.3at Class 4 — Connect a PoE Plus compliant injector or
switch to the Ethernet network cable.
l 60 W PoE Injector (POE-INJ2-60W) — Connect an Ethernet network cable to the injector.
l External Power — Connect an auxiliary power source that supports up to 60 W.

For more information, see Connecting External Power on page 14.

4. Connect a network cable to the Ethernet port (RJ-45 connector).

The Link LED will turn on once a network link has been established.

5. Check that the Connection Status LED indicates the correct state. For more information, see LED
Indicators on page 18.

Securing the PTZ Dome Camera

After the cable connections have been made, secure the PTZ dome camera to the mount.

1. Attach the dome to the NPT adapter.

a. Push the PTZ dome camera into the 1 1/2” NPT mount adapter.

NOTE: Be careful not to trap any cables between the dome camera housing and the mount
adapter.

b. Once the dome is aligned to the NPT adapter, turn the dome until it locks into place.

2. Use the Torx key provided with the dome camera to tighten the screws in the mount adapter.

Adjust the NPT adapter as needed to reach all the screws.

Securing the PTZ Dome Camera 11

 3. Make sure the mount adapter is secured, then tighten the lock nut to fix the dome camera to its final
position.

Assigning an IP Address
The camera automatically obtains an IP address when it is connected to a network.

NOTE: If the camera cannot obtain an IP address from a DHCP server, it will use Zero Configuration Networking
(Zeroconf) to choose an IP address. When set using Zeroconf, the IP address is in the 169.254.0.0/16 subnet.

The IP address settings can be changed using one of the following methods:

l Camera's web browser interface: http://<camera IP address>/

l Network video management software application (for example, Avigilon Control Center (ACC)™ software).
l ARP/Ping method. For more information, see Setting the IP Address Using the ARP/Ping Method on
page 20.

NOTE: The default camera username is administrator with no password.

Accessing the Live Video Stream

Live video stream can be viewed using one of the following methods:

Assigning an IP Address 12
 l Web browser interface: http://<IP address>/
l Network video management software application (for example, the Avigilon Control Center software).

NOTE: The default camera username is administrator with no password.

For More Information

Additional information about setting up and using the device is available in the following guides:

l Avigilon Control Center Client User Guide

l Avigilon High Definition H.264 Web Interface User Guide
l Avigilon Camera Configuration Tool User Guide

The manuals are available on the Avigilon website: avigilon.com/support-and-downloads.

For More Information 13

Cable Connections

Connecting External Power

NOTE: This procedure is not required if Power over Ethernet (PoE) is used.

1. Remove as much insulation as required to splice the supplied power connector to the power adapter
wires (not included).

Do not nick or damage the wires.

2. Remove the dummy plug from the power receptacle on the top of the camera.
3. Attach the power connector to the receptacle on the camera.

The power connector pin details are:

1. Brown — Power, accepts either polarity

2. Not used
3. Blue — Power, accepts either polarity

WARNING — This product is intended to be supplied by a UL Listed Power Unit marked “Class 2” or
“LPS” or “Limited Power Source” with output rated 24 V AC +/- 10%, 80 VA min. or 24 V DC +/- 10%, 57 W
min.

Connecting to External Devices

External devices, including audio and video devices, are connected to the camera through the I/O cable. The
pinout for the I/O connector is shown here:

Cable Connections 14
Figure 1: Example application.

1. Dark Red — +12 VDC, 50 mA max. output for relay drive

2. Grey — Relay ground return
3. Red — Relay input 1
4. Orange — Relay input 2
5. Pink — Relay output 1
6. Blue — Relay output 2

l * — Relay
l ** — Switch

NOTE: The 12 V connection can be used to energize a relay coil with up to 50 mA. If more than 50 mA is
required, an external power supply up to 25 VDC at 120 mA can be used.

l White — Audio/video analog ground return

l Brown — Analog audio input
l Green — Analog audio output
l Yellow — Analog video output
l Black — not connected
l Purple — not connected

The camera can be connected to an external microphone, speaker and video monitor through the I/O
connector.

NOTE: The camera only supports line level mono audio input and an NTSC or PAL video output.

Connecting to External Devices 15

The video output signal is determined by the camera flicker control setting. When the camera flicker control is
set to 60 Hz, the video output signal is NTSC. When the flicker control is set to 50 Hz, the video output signal is
PAL. Use the Camera Installation Tool to configure the camera’s flicker control in the Image and Display setup.

Connecting to External Devices 16

Setting the Home Preset Position
The H4 PTZ dome camera supports self-learning video analytics from the home preset position. The home
preset position is typically the field of view the PTZ dome camera returns to after being used for investigations.

Before you can configure the camera's home position, you must connect the camera to a site in the ACC™ Client
software. For more information about adding cameras to a site and the following steps, see the Avigilon Control
Center Client User Guide.

To set the home preset position, display the live video from the PTZ camera then complete the following steps:

Tip: Name the preset position "Home" so that it will be easy to find when configuring the camera for other
applications.

1. Move the camera's field of view into position.

2. In the Presets drop down list, select a number then click .
3. In the dialog box, enter a name for the preset.
4. Select the Set as home preset check box if you want this to be the camera's Home preset.
5. Click OK.

After you've set the camera's home preset position, you can configure the required video analytics events in the
ACC Client software.

Manually Returning to the Home Position

After the home preset position has been configured, you can set the PTZ camera to return to the configured
field of view by clicking .

Automatically Returning to the Home Position

You can also configure the PTZ camera to automatically return to the home preset position after the camera is
left idle for a set amount of time. This can be configured in two ways: through a PTZ tour or a rule.

A PTZ tour can be configured from the camera web interface or in the ACC Client software. To configure the
PTZ camera to automatically return to the home position, create a new tour and add only the home position to
the preset list. Next, select the Set as default tour check box and use the Default Tour Idle Start Time (Minutes)
field to define the expected amount of idle time before the camera returns to the home position.

To use the rule method, you must have an Enterprise Edition or Standard Edition version of the Avigilon Control
Center system. To configure the PTZ camera to automatically return to the home position, create a rule that
includes the following settings:

l On the Select Rule Event(s) page, select PTZ idle.

l On the Select Rule Action(s) page, select Go to Home Preset.

Setting the Home Preset Position 17

LED Indicators
Once connected to the network, the Connection Status LED will display the progress in connecting to the
Network Video Management software.

The following table describes what the LEDs indicate:

Connection Status
Connection State Description
LED
One short flash every
Obtaining IP Address Attempting to obtain an IP address.
second
Two short flashes Obtained an IP address but is not connected to the
Discoverable
every second Network Video Management software.
Two short flashes
Upgrading Firmware and one long flash Updating the firmware.
every second
Connected to the Network Video Management software or an
Connected On
ACC™ Server.

LED Indicators 18
Resetting to Factory Default Settings
If the camera no longer functions as expected, you can choose to reset the camera to its factory default settings.

Use the firmware revert button to reset the camera. The firmware revert button is shown in the following
diagram:

NOTE: Be careful not to scratch the dome bubble.

Figure 2: The firmware revert button between the status LEDs.

1. Ensure the camera is powered on.

2. Remove the dome cover by loosening the screws that fix the cover to the base. The Torx key included
with the dome camera can be used to loosen the screws
3. Using a straightened paperclip or similar tool, gently press and hold the firmware revert button for two
seconds.
4. Re-install the dome cover.

CAUTION — Do not apply excessive force. Inserting the tool too far will damage the camera.

Resetting to Factory Default Settings 19

Setting the IP Address Using the ARP/Ping Method
Complete the following steps to configure the camera to use a specific IP address:

1. Locate and copy down the MAC Address (MAC) listed on the Serial Number Tag for reference.
2. Open a Command Prompt window and enter the following commands:
a. arp -s <New Camera IP Address> <Camera MAC Address>

For example: arp -s 192.168.1.10 00-18-85-12-45-78

b. ping -l 123 -t <New Camera IP Address>

For example: ping -l 123 -t 192.168.1.10

3. Reboot the camera.

4. Close the Command prompt window when you see the following message:

Reply from <New Camera IP Address>: ...

Setting the IP Address Using the ARP/Ping Method 20

Cleaning

Dome Bubble
If the video image becomes blurry or smudged in areas, it may be because the dome bubble requires cleaning.

To clean the dome bubble:

l Use hand soap or a non-abrasive detergent to wash off dirt or fingerprints.

l Use a microfiber cloth or non-abrasive fabric to dry the dome bubble.

Important: Failure to use the recommended cleaning materials may result in a damaged or scratched dome
bubble. A damaged dome bubble may negatively impact image quality and cause unwanted IR light reflecting
into the lens.

Body
l Use a dry or lightly dampened cloth to clean the camera body.
l Do not use strong or abrasive detergents.

Cleaning 21
Specifications
Camera
Lens 4.3 to 129mm, F/1.6 – F/4.7, autofocus
Audio Input/Output Line level input and output
Video Output NTSC/PAL
SD Storage SD/SDHC/SDXC slot – minimum class 4; class 6 or better recommended
Network
Network 100Base-TX
Cabling Type CAT5
Connector RJ-45
API ONVIF compliance version 1.02, 2.00, Profile S (www.onvif.org)
Password protection, HTTPS encryption, digest authentication, WS authentication, user
Security
access log, 802.1x port based authentication.
IPv4, HTTP, HTTPS, SOAP, DNS, NTP, RTSP, RTCP, RTP, TCP, UDP, IGMP, ICMP, DHCP,
Streaming Protocols Zeroconf, ARP, LLDP, RTP/UDP, RTP/UDP multicast, RTP/RTSP/TCP,
RTP/RTSP/HTTP/TCP, RTP/RTSP/HTTPS/TCP, HTTP
Mechanical
Dimensions
226 mm x 299.77 mm (8.9” x 11.8”)
ØxH
Weight 3.9 kg (8.6 lbs)
Dome Bubble Nylon
Body Aluminum
Housing Pendant mount
Finish Powder coat, cool gray
Tilt -10° to 90°, e-Flip, 360°/second
Pan 360°, endless, 450°/second
Electrical
57 W max
Power Consumption
80 VA with 24 V AC power
V DC: 24 V +/- 10%

Power Source V AC: 24 Vrms +/- 10%, 50 or 60Hz

PoE: IEEE 802.3at Class 4 PoE+, or 60 W PoE (POE-INJ2-60W)

Power Connector Waterproof 3-pin connector
Environmental

Operating -40 °C to +50 °C (-40 °F to 122 °F) with external power or 60 W PoE
Temperature -10 °C to +50 °C (-14 °F to 122 °F) with IEEE 802.3at Class 4 PoE + power

Specifications 22
 Storage
-10 °C to +70 °C (14 °F to 158 °F)
Temperature
Humidity 0-95% non-condensing
Certifications
UL
cUL
CE
ROHS
Certifications
WEEE
RCM
EAC
KC
UL 60950-1
Safety CSA 60950-1
IEC/EN 60950-1
Environmental IEC 60529 IP66 and IP67 rating
FCC Part 15 Subpart B Class B
EN 55022 Class B
EN 55032 Class B
Electromagnetic IC ICES-003 Class B
Emissions EN 61000-6-3
EN 61000-3-2
EN 61000-3-3
KN 32
EN 55024
Electromagnetic EN 61000-6-1
Immunity EN 50130-4
KN 35

Specifications 23
Limited Warranty and Technical Support
Avigilon warranty terms for this product is provided at avigilon.com/warranty.

Warranty service and technical support can be obtained by contacting Avigilon Technical Support:
avigilon.com/contact-us/.

Limited Warranty and Technical Support 24