TASK STUDENT ASSESSMENT

LEAD COMMUNICATION
WORKPLACE IN THE
BSBXCM501
Student Name: _________________________________________

Date: / / 20 .

Table Of Contents
Introduction 4

Assessment Task 1: Knowledge questions 5

Assessment Task 1: Checklist 9

Assessment Task 2: Project 10

Assessment Task 2: Checklist 14

Final results record 17

 Introduction
The assessment tasks for BSBXCM501 Lead communication in the workplace are outlined in the
assessment plan below. These tasks have been designed to help you demonstrate the skills and
knowledge that you have learnt during your course.

Please ensure that you read the instructions provided with these tasks carefully. You should also follow
the advice provided in the Business Works Student User Guide. The Student User Guide provides
important information for you relating to completing assessment successfully.

Assessment for this unit

BSBXCM501 Lead communication in the workplace describes the performance outcomes, skills and
knowledge required to create an environment that enables and supports the application of innovative
practice focusing on a holistic approach to the integration of innovation across all areas of work practice.

For you to be assessed as competent, you must successfully complete two assessment tasks:

• Assessment Task 1: Knowledge questions – You must answer all questions correctly.

• Assessment Task 2: Project – You must work through a range of activities and complete a project
portfolio.

Assessment Task 1: Knowledge questions

Information for students

Knowledge questions are designed to help you demonstrate the knowledge which you have acquired
during the learning phase of this unit. Ensure that you:
• review the advice to students regarding answering knowledge questions in the Business Works
Student User Guide

• comply with the due date for assessment which your assessor will provide

• adhere with your RTO’s submission guidelines

• answer all questions completely and correctly

• submit work which is original and, where necessary, properly referenced

• submit a completed cover sheet with your work

avoid sharing your answers with other students.

i Assessment information

Information about how you should complete this assessment can be found in
Appendix A of the Business Works Student User Guide. Refer to the appendix for
information on:

• where this task should be completed

• the maximum time allowed for completing this assessment task

• whether or not this task is open-book.

Note: You must complete and submit an assessment cover sheet with your work. A
template is provided in Appendix C of the Student User Guide. However, if your RTO
has provided you with an assessment cover sheet, please ensure that you use that.

Questions
Provide answers to all of the questions below:

• Complete the table to describe legislative and organisational requirements relevant to workplace
communication. The first row has been completed as an example for you to follow.

Description Example (provide two, with at least one

addressing digital communication
requirements)
Best practice Good practices that ISO Standards for communication (industry
have been agreed specific) e.g.ISO 9921:2003 specifies the
upon by experts requirements for the performance of
and have proven to speech communication for verbal alert and
achieve successful danger signals, information messages, and
results. speech communication in general.

ISO standards for artificial intelligence and

data security.

Legislation Legislation refers to a new state rule that changes textbook

the preparation requirements.
and enactment of
laws by a legislative legislative requirements and ... radio,
body through its television, outdoor, online and other digital
lawmaking platforms.
process.The
legislative process
includes evaluating,
amending, and
voting on proposed
laws and is
concerned with the
words used in the
bill to
communicate the
values, judgments,
and purposes of
the proposal.

Workplace Here are some

policies/procedures examples of
common workplace Internet and Digital Communications Policy
policies that could
assist your
workplace:

code of conduct.

recruitment
policy.

internet and
email policy.

mobile phone
policy.

non-smoking
policy.
 drug and alcohol
policy.

health and safety

policy.

anti-
discrimination and
harassment policy.

Codes of conduct A company's code Company's values.

of conduct is a
policy that outlines Employee behaviors.
principles and
standards that all Dress code.
employees and
third parties acting Tardiness/absenteeism.
on behalf of the
company must Leave policy.
follow. The code of
conduct reviews Employee break policy.
the organization's
mission and values Conflicts of interest.
and ties these
ideals to Communication.
professional
behavior standards.

Reputation and Culture describes wether customs, roles, rules, rituals, laws, or
culture how a company other patterns—are created and shared.
really does
business, and
reputation is how
external
stakeholders
perceive it. ...
Reputation risk
often overlaps with
concentration and
strategic risks. The
CEO is the leader of
the firm, and the
internal culture
gets its direction
from the person at
the top.

• Discuss communication challenges in the workplace. Consider the following in your answer:

Heave use of jargon. Over-complicated, unfamiliar and/or technical terms. ...

 The opening. ...

Emotional barriers and taboos. ...

Physical barriers to non-verbal communication. ...

Expectations and prejudices. ...

Cultural differences. ...

Information overload.

• description of four challenges (conflict, risks/safety hazards, unethical communication,

organisational messaging)

Conflict :

is simply defined as a sharp disagreement or opposition of interests or ideas. In any workplace

where people are working together, conflict is a normal and natural occurrence. Workplace conflict
tends to lower the team morale, increase absenteeism, and decrease productivity.

Safety hazards :

are the most common workplace risks. They include: Anything that can cause spills or trips such as
cords running across the floor or ice. Anything that can cause falls such as working from heights,
including ladders, scaffolds, roofs, or any elevated work area.

unethical communication

Common unethical behaviors include plagiarism, including in both written and non-written forms of
communication; breaking confidentiality; and the manipulation of information. This includes many
forms of propaganda, which inherently encourage exclusive hierarchies of power.

organizational communication' as the sending and receiving of messages among interrelated

individuals within a particular environment or setting to achieve individual and common goals. ...
Individuals in organizations transmit messages through face-to face, written, and mediated
channels.

• at least two techniques that may be used to respond to each of the mentioned challenges.

Define the problem and Diagnose the situation

• List five methods of workplace communication.

ans.

Verbal Communication. Verbal communication occurs when we engage in speaking with others. .

Non-Verbal Communication. What we do while we speak often says more than the actual words.

Written Communication.

Listening.

Visual Communication.

• Outline four communication styles using the table below.

Style Description

passive involves the inability or unwillingness to express thoughts and

feelings.

aggressive involves overreaction, blaming and criticizing.

passive- is a style in which individuals appear passive on the surface but are
aggressive really acting out anger in a subtle, indirect, or behind-the-scenes
way. ... Instead, they express their anger by subtly undermining the
object (real or imagined) of their resentments.

assertive Assertiveness means expressing your point of view in a way that is

clear and direct, while still respecting others. Communicating in an
assertive manner can help you to: minimise conflict. control anger

• List five things a mentor should consider/do as they mentor and coach others.
ans.

a good fit, respectful of others and a respected expert in their field, Knowledgeable.

Nonjudgmental.

• List four key principles of cross-cultural communication.

Speak slowly.

Keep it simple.

Practice active listening.

Take turns to talk.

Write things down.

Avoid closed questions.

• List four key principles to consider when communicating with people who have special needs or
disabilities.

ans,

1.be polite and patient—

2.do not rush the conversation

3. speak directly to the person rather than the person with them.

4. ask the person what will help with communication

• Complete the table to explain communication protocols and their relation to cross-cultural
communication and special needs/disability. The first row has been completed as an example for
 you to follow.

General example (provide one) How to consider cross-cultural and

special needs/disability in the
communication (provide one
example)

Internal and Nominated means of Include accessibility requirements

external communication for identified for webpage design
communication purposes
guides

Risk Credibility is defined as the In-person events—briefings and

based/emergency objective and subjective public meetings. Print media—
communication components of the believability newspapers and magazines.
guides of a source or message. Broadcast media—television and
radio.

Style/formatting out a clear framework for your a process of creating and sharing
communication communications, from the meaning among people from
guides layout and font to the style and different cultural backgrounds
tone of the language used. using a variety of means. ... For
example, existence/nonexistence
of disabilities are often included as
cultures.

Allocation of system of dividing overhead allocation is when a company

responsibility expenses between the various portions out their expenses and
departments of a business. attributes a certain amount to each
division.

• Discuss what negotiation in the workplace entails and three techniques that can be used to ensure
successful negotiation.

ans,

Reframe anxiety as excitement. ...

Anchor the discussion with a draft agreement. ...

Draw on the power of silence. ...

Ask for advice. ...

 Put a fair offer to the test with final-offer arbitration.

•
Assessment Task 1: Checklist

Student’s name:

Did the student provide a Completed

sufficient and clear answer successfully? Comments
that addresses the
suggested answer for the Yes No
following?

Question 1

Question 2

Question 3

Question 4

Question 5

Question 6

Question 7

Question 8

Question 9

Task outcome: • Satisfactory • Not satisfactory

Assessor signature:

Assessor name:

Date:
 Assessment Task 2: Project

Information for students

In this task, you are required to demonstrate your skills and knowledge by working through a number of
activities and completing and submitting a project portfolio.

You will need access to:

• a suitable place to complete activities that replicates a business environment including a meeting
space and computer and internet access

• your learning resources and other information for reference

• Project Portfolio template

• Simulation Pack for this unit if using the provided case study.

Ensure that you:

• review the advice to students regarding responding to written tasks in the Business Works Student
User Guide

• comply with the due date for assessment which your assessor will provide

• adhere with your RTO’s submission guidelines

• answer all questions completely and correctly

• submit work which is original and, where necessary, properly referenced

• submit a completed cover sheet with your work

• avoid sharing your answers with other students.

i Assessment information

Information about how you should complete this assessment can be found in
Appendix A of the Business Works Student User Guide. Refer to the appendix for
information on:

• where this task should be completed

• how your assessment should be submitted.

 Note: You must complete and submit an assessment cover sheet with your work. A
template is provided in Appendix B of the Student User Guide. However, if your RTO
has provided you with an assessment cover sheet, please ensure that you use that.

Activities
Complete the following activities:

• Carefully read the following:

This project requires you to demonstrate that you can lead communication in the
workplace by:

• researching internal and external information needs

• developing and implementing communication protocols

• persuasively and professionally presenting information to negotiate desired

outcomes to a variety of audiences

• improving communication challenges and processes through review.

Vocational education and training is all about gaining and developing practical skills
that are industry relevant and that can help you to succeed in your chosen career.
For this reason, we are giving you the choice to base this project on your own
business, one you work in or a familiar with, or you can use the case study
provided. This will mean that you are applying your knowledge and skills in a
relevant, practical and meaningful way to your own situation!

You will need to communicate with people who work for, or are involved, in this
business several times. Your communication may be either directly with actual staff
members or fellow students/your assessor can play the roles of relevant
people/parties. Communication can be in any appropriate format (e.g. face to face,
video conference) as long as it meets the requirements outlined in the Project
Portfolio.

You will be basing your communication on a relevant workplace issue or project

that provides an opportunity for negotiation.

Examples of suitable issues or projects you may want to consider include:

• wage negotiations

• property lease agreements

• KPIs

• project scope negotiations

 • deliverable due dates

• supplier payment terms

• internal budget discussions

If you choose your own business (or one you work for/are familiar with), it is
important that this business has organisational policy and procedures related to
communication already developed. Speak to your assessor to get approval if you
want to base this on your own business or one you work for.

You will be collecting evidence for this unit in a Project Portfolio. The steps you
need to take are outlined below. Before you begin, complete page 4 of your Project
Portfolio and read through the requirements of Sections 1,2 and 3 in the Project
Portfolio to familiarise yourself with what must be done.

• Guide workplace communication

Complete Section 1 of the Project Portfolio to:

• research internal and external information needs of your chosen organisation

• develop and implement communication protocols according to information needs

• prepare to mentor someone(e.g. junior employee) to achieve the organisation’s communication goals a
adhere to developed protocols

• mentor the chosen person.

i The mentoring session should last for 15 minutes.

The mentoring session may be with an actual staff member or alternatively f

friends, classmates or your assessor can play the role of the person being
mentored.

This can either be viewed in person by your assessor (or your assessor may j
the meeting online) or you may like to video record the session for your asse
to watch later. Your assessor can provide you with more details at this step. M
sure you follow the instructions above and meet the timeframes allocated.

Submit Section 1 of your Project Portfolio to your assessor and attach required evidence as indicated in your
portfolio.

• Engage in workplace communication

Complete Section 2 of the Project Portfolio to engage in separate negotiation

two different audiences. For each occasion, you will:

• prepare to negotiate by identifying the method/style of communication

understanding any diverse needs of the audience, planning to address
 barriers/risks and establishing desired outcomes of the negotiation.

• present complex information related to your chosen workplace issue or

project:

• in a succinct, clear and persuasive manner

• to positively influence others

• evaluate differences in perspective and critically examine outcomes

• negotiate desired outcomes, focussing on key outcomes

• confirm and implement key outcomes using appropriate methods.

i The objectives of the negotiation are for you, as a workplace leader, to:

• model/motivate respectful communication

• achieve key outcomes

• communicate according to organisational requirements and goals.

The negotiation will last for approximately 20 minutes and may be with an a
staff member or alternatively family, friends, classmates or your assessor can
the role of the other negotiation party.

Negotiations can take place in a variety of ways as long as organisational

requirements are adhered to. If negotiations are face-to face, they can eithe
viewed in person by your assessor (or your assessor may join the meeting on
or you may like to video record the session for your assessor to watch later. Y
assessor can provide you with more details at this step.

Make sure you meet the timeframes allocated and that you adapt your
communication style for the different audiences.

Submit Section 2 of your Project Portfolio to your assessor and attach required evidence as indicated in your
portfolio.

• Review communication

Complete Section 3 of your Project Portfolio to:

• use digital technology to obtain feedback from a variety of sources about the
outcomes of your communication and negotiations (including the
effectiveness of communication channels, systems and processes).

• document and implement communication improvements

Attach required evidence as indicated in your portfolio.

• Submit your completed Project Portfolio

Make sure you have completed all sections of your Project Portfolio, answered all
questions, provided enough detail as indicated and proofread for spelling and
grammar as necessary. Ensure all required attachments are correctly attached.

Submit to your assessor for marking along with attachments as indicated.

Assessment Task 2: Checklist

Student’s name:

Completed successfully? Comments

Did the student: Yes No

Guide workplace communication by:

• summarising applicable
organisation strategy, policies and
procedures

• summarising applicable legislation

• researching information needs of

their chosen organisation,
including:

• internal and external needs

• at least three sources

(including digital sources)

• relevant information from

minor sources

• developing at least two

communication protocols

• adapting communication protocols

to at least two different contexts

• supporting/implementing
 communication protocols by:

• developing at least two

different communication
materials (at least one being
digital)

• directing staff to adhere to

communication requirements

• using materials in the

workplace.

• Mentoring someone by:

• assisting them to achieve

communication goals

• motivating them to
communicate respectfully and
consider everyone’s needs

• following mentoring
principles/methods.

Engage in workplace communication by:

• establishing potential and desired

outcomes

• preparing to negotiate, including:

• identifying the method/style

of communication to suit the
audience

• identifying anticipated
communication challenges

• planning to address
barriers/risks

• presenting complex information

related to their chosen workplace
issue or project:
 • in a succinct, clear and
persuasive manner

• to positively influence others

• evaluating differences in
perspective and critically examine
outcomes

• negotiating desired outcomes using

negotiation techniques and

• model/motivating respectful
communication

• communicating according to
organisational requirements
and goals

• confirming negotiation outcomes

• implementing negotiation
outcomes.

Review communication to:

• obtain digital feedback on

outcomes of communication and
negotiation (including the
effectiveness of communication
channels, systems and processes)
from at least two sources

• identify and document areas for

team and organisation-wide
communication improvement

• implement plans to improve

communication

Task outcome: • Satisfactory • Not satisfactory

Assessor signature:

Assessor name:
 Date:

Final results record

Student name:

Assessor name:

Date

Final assessment results

Result

Did not
Task Type Satisfactory Unsatisfactory submit

Assessment Task 1 Knowledge questions S U DNS

Assessment Task 2 Project Portfolio S U DNS

Overall unit results C NYC

Feedback

• My performance in this unit has been discussed and explained to me.

• I would like to appeal this assessment decision.

Student signature: __________________________________________ Date: __________________

• I hereby certify that this student has been assessed by me and that the assessment has been carried
out according to the required assessment procedures.

Assessor signature: ________________________________________ Date:__________________