Knowledgesync V10 Installation Manual
Knowledgesync V10 Installation Manual
Knowledgesync V10 Installation Manual
1 Welcome to KnowledgeSync!
Welcome to KnowledgeSync (“KS”), the industry’s leading Business Activity Monitoring (BAM) technology.
This guide helps you install KnowledgeSync version 10 according to the needs of your organization. We hope you enjoy
working with KnowledgeSync and encourage you to contact us with your feedback (contact information is at the end).
Now let’s get started with KnowledgeSync!
3 Upgrading
Upgrading adds a few steps as shown below. After completing these steps, you must complete the remaining installation
steps in this guide.
3.1 From Version 9.x or Older
Before upgrading from a previous version to v10, you must:
Be running version 8.x or 9.x of KnowledgeSync
Migrate your KnowledgeSync installation to a SQL Server database
Stop the V9 (or V8) Windows Service.
During the installation process:
Your existing KnowledgeSync settings database will be backed up.
All your existing KnowledgeSync data (queries, events, subscribers, etc.) will be carried over to the installation of
v10.
After installing version 10, please uninstall the earlier version.
3.2 From Version 10.x
If KS V10.0.0 has been installed on a machine, you must uninstall it before installing KS V10.1.0. Databases will remain
intact and all data will be upgraded in place.
In most cases, after installation you must clear your browser cache for each client browser accessing KnowledgeSync to
see the user interface updates for the newer version.
5 Download KnowledgeSync
The first step is to download KnowledgeSync as instructed in your welcome email, or if you are an ECI ERP customer, from
your ECI ServiceCloud account.
The installation is password-protected, and you will be emailed the corresponding password upon your submission of
the download form. If you did not receive such an email, check your spam or junk mail folders, or contact
KnowledgeSync Support using the form on the KnowledgeSync website.
INSTALLATION TYPE
7.3 Confirmation of IIS Installed Components
Be sure to review the IIS installation instructions in the following window; once you have confirmed that you have all
required IIS components installed on the KnowledgeSync server, click on “Yes” to continue the installation of
KnowledgeSync.
BEGIN INSTALLATION
7.7 KS Installation – Completion
When the KnowledgeSync installation is complete, you’ll see the following window:
You will see a window such as the following (the default username is “admin” and the default password is “password”):
If you have received a new license for KnowledgeSync, click on the “Update License” button and enter all the fields of
license details. Click on “Save” to validate your license code and return you to the previous window.
10.1 Check Your License Code!
Version 10 of KnowledgeSync requires a new license code; if you are an existing KnowledgeSync user, your Maintenance
& Support contract must be current to receive a v10 license. To receive a v10 license, please contact the KnowledgeSync
licensing department ([email protected]) and include your organization name and KnowledgeSync server name.
If you are installing KnowledgeSync for evaluation purposes, the installation comes with a 30-day, full-function license that
starts on the date you install the software.
10.2 What Your License Means
The KS license code looks like the following:
11 Configuration
Consult the KnowledgeSync V10 User Manual for configuration details including setting up your database and API
connections as well as getting a head start using EventPaks. Do not install EventPaks until all installation steps in this
guide are complete.