FINAL EXAMINATION

NAME: BUSHRA SHAKEEL

SID: 8834

CID: 106534

COURSE: PERSONAL SKILLS DEVELOPMENT

 Q.1 A. List six most important abilities to focus in improving your personal
skills.

 Leadership Qualities
• Communication Skills

• Problem Solving

• Adaptability

• Self Confidence

• Integrity

B. People may affect your results in PSD; however the most powerful influence
on your results is your parents, friends and relatives

True/False

ANS: TRUE

C. You must operate according to your plan and mood.

True/False

ANS: FALSE

D. In the domain of personal goal development; you need to focus on followings.

One of the followings is in correct. Mark the in correct answer.

a) Goals are the starting point of all achievement.

b) Your goals give you identity.

 c) Your communication needs to be clear, convincing but not

emotionally compelling.

d) Learn to know the difference between a wish and a Goal.

E. You need to decide how you wish to be perceived by others, and then act
accordingly. People will judge you based upon following two things

 Everything you do
 Everthing you speak

F. One of the followings is the correct answer. A master communicator is a person

whose communication is always:

 Crystal clear

b) Convincing and persuasive

c) Emotionally compelling

d) a & b are correct

e) All of the above are correct.

G. To judge priorities; look at the “Task-deadline” and the 'Task-value'

When deciding how to spend your time, ask following two questions:

a)… What do I need to do today in order to achieve my goal?

B ) Focus on you most important task

H. Write a short note on “Five Part Success Formula”

1. SET GOALS

2. REVIEW TH GOALS ON DALIY BASIS

3. TAKE ACTION TOWARDS YOUR GOALS AND TRY TO ACCOMPLISH THEM

4. VISUALIZE THEM AND COMPLETE THEM ACCORDINGLY

5. FOCUS ON YOUR GOALS EVERDAY

ANSWER 02:

DEFINITION: Interview mean that a conducting a meeting or a conversation of

minimum two external (interviewer) which is interacting with participant
(interviewee) for the purpose of job recruiting, job appraisal and assign any
important task.

INTERVIEWER’S WORST FEAR:

1. They always fear about the think of that if the candidate recruited and it will be
incompetent, you have to give an extra time for their training. That’s mean the
candidate is a liability for organization.

2. Candidate won’t take their work seriously and you have to assign someone
specially who monitor a candidate. That’s mean it will be a time consumer.

3. If candidate is lazy and not give their 100% or effortless for organization so it
will not a good asset for an organization.

4. That you’re a quitter and you’ll walk out when they need you.

5. That you’re a constant complainer, or someone who blames others for your
mistakes, sloppy work, etc.

6. They fear about that if a candidate will be mood swinger, aggressive, rude so it
will be creating a disturbance and disturb the work environment.

7. They always fear about a one thing that if the candidate will be not showing a
pride in their work or appearance.

8. They fear about that if candidate is irresponsible, late comer, asking for more
paying and leave early without completing work. So it will be the unvaluable
assets.
 ANSWER 03:
MASLOW THEORY OF NEED/HIERARCHY
Maslow hierarchy of needs is motivational theory in psychology comprising a five
categories model of human needs frequently depicted as hierarchical levels within
a pyramid.

From the bottom of the hierarchy upwards, the needs are: physiological, safety,

love and belonging, esteem, and self-actualization.

Self

Fulfillm Self Actualization:

ent
achieving one’s full potential,
needs including creative

Esteem Needs:

prestige and feeling of accomplishment.

Phycological
Belongingness and Love Needs:
needs
Intimate relationship and friends

Safety Needs:

Security, Safety.
Basic
Needs
Psychological Needs:

Food, Water, Warmth, Rest.

Every human has desire to five basic needs in their life which is food, water,
warmth, shelter and rest. If these basic needs are completed in human life so they
can move upward to safety needs and then human desire to security and safety in
their life if these safety needs are completed then human can move upward from
the safety needs and now, they desire to Belongingness and love needs and desire
to make a friend and intimate the relationship and after the completing of these
desires they move more upward to Esteem needs and they desire to achieved some
accomplishments in their life. After completed all these four stages now human can
move to the self-actualization stage and they desire to achieve one’s full potential,
including creative activities, and desire to fulfill their dreams and achieved their
goals.

ANSWER 04:

SELF-ESTEEM:

The way we see and think about ourselves this is called self-esteem. It can reflect a
person’s overall emotional assessment in their own worth.

It is a judgment of oneself as well as an attitude toward the self.

Consequences of Low Self Esteem

• Sensitivity to criticism: people get sensitive and criticize to everyone

• Social withdrawal: They can withdrawal from the social activities and being
alone.

• Hostility: They make hostile for their love ones.

• Often feeling jealous and *envious of others.

• Being devastated if one fails at something.

 • Physical symptoms such as fatigue, insomnia and headaches.

ANSWER 05:

INTERPERSONAL SKILLS:

Interpersonal skills comes from the root word Interaction & Person. In other words
it is the communication among two or more persons.

Interpersonal skills are the attitudes and habits that make individuals valuable and
contributing members of the society and work environment.

INTERPERSONAL STYLES:
Open
Relationships

The Relator: The Socializer:

o Warm and friendly o Relationship important.
o Slow and Easily o Strong feeling of personal
o Shares feelings worth.
o Good listener o Fast paced.
o Cooperative o Enthusiastic and percussive.
o Not afraid of risk.
Indirect Slow Direct Fast
Paced
Paced The Thinker: The Director:
o o Emphasis on results.
o Efficient and perfectionist. o Little concerns for
o Slow and cautious. relationships.
o Task oriented o Does not share feelings.
o Works well alone. o Seen as dominating.
o Fast paced and deceives.

Reserved
Relationships

ANSWER 06:
PAR

P mean The Problem or Situation you faced

A mean the actions tou took

R means the positive results/lesson of these actions

EXAMPLE:

As a Program Coordinator at the Leadership Development Center, I determined

that we needed greater participation at our programs and events. I researched and
analyzed the history of our programs from the past two years.

This included compiling a list of attendees and determining the departments they
represented. I also gathered data on the topics that the programs and events had
the greatest participation.

Based on this research, I identified the programs that were more attended and the
departments that supported these programs.…….”

“I then met with our team and presented this information and communicated my
recommendations. I also gathered feedback from the team members and we
planned three programs and one major event.”

ANSWER 07:

NVC (NON- VERBAL COMMUNICATION)

 Non-verbal communication is frequently understood as the process
of communication through sending and receiving wordless through any silent
action cues between people.

Face-to-face interaction, Non-Verbal Communication can be classified into

three principle areas which is;

o “Environmental conditions” where communication takes place.

o “Physical characteristics” of the communicators (their overall
appearance).
o “Behaviors of communicators” during the interaction from someone.
EQ (EMOTIONAL INTELLIGENCE)

The ability to express and control emotions is essential, but so is the ability to
understand, interpret, and respond to the emotions of others. Imagine a world in
which you could not understand when a friend was feeling sad or when a co-
worker was angry. Psychologists refer to this ability as emotional intelligence, and
some experts even suggest that it can be more important than IQ in your overall
success in life.

It is generally said to include three skills:

 1. Emotional awareness, the ability to harness/tackle emotions and apply them to
tasks like thinking and problem solving; and the ability to

2. Manage emotions, which includes regulating your own emotions and

3. Cheering up, or calming down other people.

DNA
A mixture of subject-specific skills, intellectual skills, such as critical thinking, and
more generic skills, like communication and enterprise. Many of these skills will
also be important in your future life, whatever career or life choices you make.

These will include reviewing performance against agreed plans and assessing the
levels of knowledge and skills or competence displayed in carrying out your work.
If there are any gaps between the knowledge and skills you need and

those you have, then this defines a development need.