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Communication Skills (IT)

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Past Papers Solution

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Solution 2015
1)Role of audio-visual aid in oral presentation
The interest generated by visual images is so strong that visual aids are now used
routinely in many areas, not just speechmaking. Another advantage of visual aids is
retention. Visual images often stay with us longer than verbal ones. When used well, visual
aidscan enhance almost every aspect of a speech

2)Verbal and non verbal communication difference

It includes sounds, words, or speaking. Tone of voice, volume, and pitch are all ways to
effectively communicate verbally. Nonverbal communication includes gestures, facial
expressions, body movement, timing, touch, and anything else done without speaking.
People seem to notice nonverbal communication more than verbal

3)Standard part of business letter

The seven parts of a business letter include: the heading, date, address of
recipient, salutation, body, complimentary close and signature.

 Heading. Most professional business correspondence is printed on a letterhead

template. ...
 Date. ...
 Related Articles. ...
 Address. ...
 Salutation. ...
 Body. ...
 Complimentary Close. ...
 Signature.
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4)Various parts of a resume CV m
Titles of sections can also be modified to describe the information presented
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more accurately. a
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 Heading. Include name, permanent and local addresses, e-mail address, and phone
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number. ...

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Objective. ...
 Education. ...
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Honors and Awards. ...
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 Relevant Courses. ...

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 Experience. ...
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 Skills. ...
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 Activities and Interests.

5)Few tips of effective business writing skills
1. Remove the Emotions

2. Identify Your Particular Weaknesses and Strengths

3. Review and Correct Your Information and Organization First

4. Review and Correct Your Format Next

5. Now it’s Time to Review and Correct Language

Solution 2014
2)Persuasive writing
Persuasive writing is a form of nonfiction writing that encourages careful word choice, the
development of logical arguments, and a cohesive summary. Young children can be guided
through a series of simple steps in an effort to develop their persuasive writing skills

4)Business communication
Business communication is information sharing between people within and outside an
organization that is performed for the commercial benefit of the organization. It can also be
defined as relaying of information within a business by its people.

5)Way to improve listening skills

1. Step 1: Face the speaker and maintain eye contact. ...

2. Step 2: Be attentive, but relaxed. ...
3. Step 3: Keep an open mind. ...
4. Step 4: Listen to the words and try to picture what the speaker is saying. ...
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5. Step 5: Don't interrupt and don't impose your "solutions.

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6: Wait for the speaker to pause to ask clarifying questions
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7: Ask questions only to ensure understanding

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8: Try to feel what the speaker is feeling

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9: Give the speaker regular feedback.

10: Pay attention to what isn't said—to nonverbal cues.

Explain pal in a presentation

The "A" in PAL stands for Audience - the buying group or prospective buyers. Find out as
much as you can about your audience members and the industry in which they operate
before preparing your presentation

Principles of Effective Writing

 Brevity. It is bad manners to waste [the reader's] time. ...
 Clarity. It is bad manners to give [readers] needless trouble. ...
 Communication. The social purpose of language is communication—to inform,
misinform, or otherwise influence our fellows… . ...
 Emphasis. ...
 Honesty. ...
 Passion and Control. ...
 Reading. ...
 Revision
teleconference
A teleconference is a telephone meeting among two or more participants
involving technology more sophisticated than a simple two-way phone
connection. At its simplest, a teleconference can be an audio conference
with one or both ends of the conference sharing a speaker phone. With
considerably more equipment and special arrangements, a teleconference
can be a conference, called a videoconference, in which the participants
can see still or motion video images of each other. Because of the
high bandwidth of video and the opportunity for larger and multiple display
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screens, a videoconference requires special telecommunication
arrangements and a special room at each end. As equipment and high- e
bandwidth cabling become more commonplace, it's possible that as
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videoconferences can be held from your own computer or even in a mobile
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setting. One of the special projects of Internet 2 is to explore the possibility
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of having teleconferences in which all participants actually appear tolvbe in
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the same room together. Today's audio teleconferences are sometimes
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arranged over dial-up phone lines using bridging services that provide the
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necessary equipment for the call

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Email
Messages distributed by electronic means from one computer user to one or more recipients
via a network

2016

importance of business communication in organization

Effective communication is important for the development of an organization. It is
something which helps the managers to perform the basic functions of management-
Planning, Organizing, Motivating and Controlling. Communication skills whether written or
oral form the basis of any business activity.

process of talking minutes

Most of us have attended a meeting madly scribbling what we thought were meeting minutes
only to find out later that we’ve missed important information of that the notes we took were
never used. Do you often question what information you should record and what you should
leave out? Recording effective meeting minutes doesn’t have to be hard! Minutes that capture
the purpose of the meeting and its agreed outcomes are a record that can be referred back to
and can be used for follow-up purposes. Effective meeting minutes are clear and to the point,
but at the same time, they do not leave out important information.

Meeting minutes keep a record of what was done or talked about at a meeting, including any
decision made or action taken. Typically, meeting minutes are recorded by a secretary or
assistant, but it can be done by any appointed individua

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