Thank you Mahmudul hasan.

Assalamu Alaikum Ma’am. This is Lehaj Uddin and last 4 digit of ID is 4100
Now I would like to present the definition of Digital Banking then I will discuss about the
difference among Digital Banking, Mobile Banking and Online Banking.
So, what is Digital Banking?
Digital Banking is the application of technology to every banking activity, process and program
thereby making the customer’s experience simple, easy and convenient and in the process eliminating the
need to be at a physical location.

Example: Digital banks making waves includes:

1. Germany’s N26
2. UK’s Monzo and atom

Different among Digital banking, Mobile banking and Online Banking.

Digital banking mobile banking Online Banking
Automated conversion mobile banking is online Online banking is a service that
customer to digital platform banking done on a mobile allows customers of a bank (or
device (such as a smartphone or other financial institutions) to
To truly understand digital tablet) with the aid of an app. carry out basic banking
banking I think we need to, transactions over the internet
first of all, understand usually on the bank’s website.
internet/mobile banking. Typically, the banking activities
are transactions that centered
around account management,
funds transfers and bills
payment. Nothing elaborate.

Online banking = internet

banking = e-banking = virtual
banking
Thank You Ma’am. Now I Would Like to call my next presenter Shahriar Hossain
Thank you Lihaj Uddin. Assalamu Alaikum Ma’am. This is Md. Shahriar Hossain
and last 4 digit of ID is 4013
Now I would like to present the Key feature of Digital Banking then I will discuss about the
product and services.

Key feature of Digital banking:

 To be fair to online banking, it also involves the application of technology to banking

activities albeit on a rather too narrow a scope.
 Digital banking involves the automation of every step of the banking relationship-
frontend and backend processes and anything in between.
 Digital banking relies heavily on big data, analytics and the use of artificial intelligence
to improve the customer’s experience beyond “credit and debit”
 Typically, online banking involves building on a banking relationship that started from a
physical location. Digital banking relationship usually starts and stays entirely online
(usually on a smartphone app) without the need to visit any physical location.
 The decision for banks to add more digital solutions at all operational levels  will have a major
impact on their financial stability. While not all banks are in a position to make quick changes to
IT infrastructure or the architecture on top of it, banks aiming to be disrupters can move toward
broad end-to-end automation can do so over about a six-month time frame

Product and Services of Digital Banking:

There are about 7 products in Digital Banking
1. Products
a) current accounts
b) business current accounts
c) joint accounts
d) payment cards
e) savings accounts
f) overdrafts
g) consumer loans

The Services is all about Retail Banking

Account Opening: completely online performed within a few minutes

Required Documents

Identity Verification: NID/Passport /picture/Mobile Number Verification Proof of address

application form
Thank You Ma’am. Now I Would Like to call my next presenter Mahabubur
Rahman.
Thank you Shahriar Hossain. Assalamu Alaikum Ma’am. This is Md. Mahabubur
Rahman and last 4 digit of ID is 4035
Now I would like to present the supply chain process in Digital Banking.

Supply chain process in Digital Banking Industry:

In process of planning, organizing, implementing and controlling of the four flow (material,
capital, information and man power) from the point of origin (supplier) to the point of destination
(customers) forward and reverse, effectively and efficiently in order to satisfy customers’ needs.

The bank as user for Supply Chain Management (SCM) flows 4 steps:

1. Materials: Money or cash. (Bank are solvency meter in societies. house of trust for several
parties.)

2. Capital: Investments. (Private Investments. public financial needs.)

3. Information: Economic-Financial. (Economic information to protect outside. financial

information to improve Inside. other specific information (legal, HR, etc)

4. Man power: Employees.

There are two parts in Banking Supply Chain Management

1. Supplier:(Depositors.)
2. customer: (Investors.)

The bank as initiator of Supply Chain Management (SCM)

Local Finance:
1. Cash finance: Overdrafts, medium and long term loans, leasing, factoring.
2. Contingent Finance: letters of guarantees.

International Finance:
1. Direct finance: direct investment in foreign market, indirect investments
2. World Trade Finance: letter of credit. International documentary collection.

Thank You Ma’am. Now I Would Like to call my next presenter Mehedi Hasan
Mohit.
Thank you Mahabubur Rahman. Assalamu Alaikum Ma’am. This is Md. Mehedi
Hasan Mohit and last 4 digit of ID is 4055
Now I would like to discuss about the Challenges of Digital Banking.

Challenges
In reality, there are not just opportunities. The sector also faces a significant list of challenges
and barriers that make it difficult to create a truly universal and accessible banking experience
for everyone:

1. Old inherited banking systems, language and platforms with a complex, antiquated
architecture that require a profound transformation, an intelligent systems solution and
central processes.
2. Being able to offer customers the necessary information and options to make decisions.
Treating the customer with respect.
3. Opening appropriate service and consulting with the customer when designing products
or offering new tools so that the consumer can take control of their decisions.
4. The generational gap. Not all customers are familiar with mobile banking.
5. Complete digital banking. Customers tend to be reserved about using a digital bank that
has no physical branches; This makes complete digitalization difficult.
6. The emergence on the scene of competition from non-financial tech companies and
institutions who have unfair advantages, given that they are more flexible and agile and
don’t have the same obligations and rights.
7. Internal barriers. The digital transformation is a complex process and requires specialists
to implement it.
8. Absolutely essential to attract or retain customers who want to be sure that their identity
won’t be stolen, that fraudulent payments won’t be made from their accounts and that
electronically signed banking contracts have the same legal validity as printed ones.
9. Strict regulatory requirements, such as PSD2, which oblige organizations to protect
themselves from cyberattacks in order to comply with their risk management obligations.
10. Security: Banking security is about more than just preventing the spread of computer
viruses. Banks need to protect themselves from cyberattacks and online fraud.

Thank You Ma’am. Now I Would Like to call my next presenter Md.
Sadikuzzaman.
Thank you Mehedi Hasan Mohit. Assalamu Alaikum Ma’am. This is Md.
Sadiquzzaman and last 4 digit of ID is 4116
Now I would like to discuss about the opportunity of Digital Banking.

Opportunity
Digital banking goes beyond just online or mobile banking platforms. It involves the complete
digitalization of all activities, programmer and functions. And it doesn’t just require the
digitalization of services and products, the front-end that customers see, but also the automated
back-end processes and the middleware that connects them. The transition from traditional
banking towards digital banking is marked by different rates of progress. This is a journey where
new technologies like blockchain, big data, artificial intelligence, cognitive systems and the
Internet of Things have driven the complete digital transformation of the finance world to
improve the customer experience, create high-value digital services, guarantee sustainability and
maximize efficiency and profitability. At the same time, mobile banking is starting to stand out
and reveal itself as an opportunity for banks to generate more revenue through transactions.

The improved user experience that digital banking provides, both for customers and banks, in
turn boosts profit. By making services available 24 hours a day, the number of customers
increases, and, gradually, it will become the first choice for immediate business transactions
where money needs to be in constant movement. It will also lead to increased online credits
supported by precise mechanisms the gather and analyze data in order make market predictions,
offer new business models and provide the customer with the best banking services. Banks need
data to improve the customer experience but they also need to guarantee data privacy at the same
time. This means that confidence is key.
Thank You Ma’am. Now I Would Like to call my next presenter Mahmudul
Hasan.
Thank you Sadikuzzaman. Assalamu Alaikum Ma’am. This is Md. Mahmudul Hasan and
last 4 digit of ID is 4006
At the end of our presentation Now, I would like to discuss about the Strength of Digital
Banking.

Strength of Digital Banking

Banks around the world are realizing how digital technology investments can benefit their
customer acquisition strategies and also improve customer satisfaction while reducing overall
costs for both the banks and the customers.

Some benefits of digital banking that cannot be ignored by anyone: Such as….

1. Simplify the Onboarding Process

Banks can make onboarding easier for customers, as well as employees, through a fully-mobile
process that is enabled by advanced technologies. For example, while opening a new account, an
applicant is asked to provide a large number of documents, such as ID Proofs, employment
proof, address, etc.

With the help of modern technologies, it is possible to enable your customers to upload these
documents using their smartphone, and the extracted data can be automatically processed and
updated in the bank’s systems, saving time and hassle for everyone.

With AI, it is also possible to quickly analyze customer data for mortgage applicants as well as
their past financial behavior to determine the likelihood of default and decide the fate of their
application instantly.

2. 24/7 Banking

Owing to digitization, customers can access their accounts 24/7 and no longer need to stand in
lengthy queues for a simple transactions. Digital banking via mobile apps makes it convenient to
bank anytime from anywhere, adding to the customer experience significantly. The rise in digital
banking has also improved customer service in the banking section with the introduction of real-
time customer support channels, such as live chat and co-browsing, which is highly effective for
query resolution.
3. Affect Cost Savings

Introducing automation in various processes can decrease costs and streamline the operational
processes to deliver more value to customers. Digitization also reduces overhead costs and staff
expenses, which can be passed on to customers in the form of reduced charges. Something as
simple as swapping paper statements with e-statements can save time, money, and also the
environment.