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Very Useful Mantra

This document provides contact and address information for Mantra Softech (India) Private Limited, including headquarters and branch addresses, telephone numbers, and email addresses for support and sales. It also includes don'ts and dos for the MFS100 device, instructions for downloading and using the Mantra RDService application to register a device, and basic troubleshooting for common errors.

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Aruna
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161 views16 pages

Very Useful Mantra

This document provides contact and address information for Mantra Softech (India) Private Limited, including headquarters and branch addresses, telephone numbers, and email addresses for support and sales. It also includes don'ts and dos for the MFS100 device, instructions for downloading and using the Mantra RDService application to register a device, and basic troubleshooting for common errors.

Uploaded by

Aruna
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Mantra Softech (India)

Private Limited

Head Office Address:


B203, Shapath Hexa,Opp.
Gujarat High Court,S.G.
Highway, Sola,Ahmedabad
- 380060, Gujarat.

Telephone Number: 079-


49068000/ 7043907890
Support Phone: 079-
49068000 - EXT: 1
Sales Phone: 079-
49068000 - EXT: 2
Support RMA /
RD: [email protected]
m

Vijayawada Branch:
Door No.1-3/24-19/2,
Aravinda Street, Kamakoti
Nagar, Vidyadharpuram,
Ravindra Bharathi School,
Vijayawada, Andhra
Pradesh – 520012
Ph: +91 866 241 7001/002
/7490042345
TABLE OF CONTENTS

1) Don’t And Dos……………………………………………………………………………...03


(a) Don’t instruction for MFS 100…………………………………………………………04
(b) Do’s instruction for MFS100…………………………………………………………….05

2) Download Application for Mantra RD Service Setup………………………………….06


(a) Install RDService…………………………………………………………………………………………06
(b) Open Mantra RDService……………………………………………………………………………..07
(c) Device connection……………………………………………………………………………………....08
(d) Device Status……………………………………………………………………………………………...09
(e) Public To register device……………………………………………………………………………...10
(f) Register device………………………………………………………………………………………………..11
(g) Capture Test………………………………………………………………………………………………..12
3) RD Service Test Application………………………………………………………………………..13
4) Management Server………………………………………………………………………………….14
5) Technical Support…………………………………………………………………………………….…15
6) Basic Error with self test Solution ………………………………………………………………………….16
Don’t
Do not open any screw of the device.

Don’t try to disassemble any part of device.

Doing any kind of such activity warranty will be void.

Do not Use the device on open Rain.

Do not use the device with water /oily /dusty hand.

Do not directly connect Sensor to Raw Power Supply by using


any adopter;

Do not operate the sensor beyond its operating voltage.

Do not openly carry Device; Use Proper device Box; bubble sheet covering
the device while travelling

Do not handle the device roughly.

Do not clean the device using organic solvents such as


gasoline and alcohol. This may cause malfunctioning.

Never submerge the reader in liquid.

Don’t Press the scanner portion Hardly while doing transition (Capturing
the Finger)

Never rub the window with an abrasive material, including


paper.

Don’t lift the device by give Stress on device cable.

Don’t continuously keep connecting and disconnecting the


device from tab rapidly. It may damage OTG connector of
device
Do’s
 Daily clean the Scanner device with dry cloth.
 Handle the device carefully.
 Connecting and disconnecting device to tab properly.
 Fold device cable properly and keep once device usage
over or when device not in use.

 Use clean and dust free finger while using the device.
 Capture the finger with gentle press.
 Use proper cleaning agent at the time of more dust on
device sensor.

 Carry the device with proper care.


 Always prefer company’s authorized service centre
for repairing/replacement of Device.

 Keep the device at dry and no dust place at the time of


not using.
1. Download Application for Mantra RD Service Setup.

(a) Install RDService


RDService can be download from Google lay store. New version of this
rdservice no needs to install Mantra Management Client.

RDService: https://play.google.com/store/apps/details?id=com.mantra.rdservice
(b) Open Mantra RDService
Open mantra RD service and you should give all runtime permissions (If your
handset 6.0 and above then you should give permission otherwise its auto
permission granted). If you have install management client then needs to
update or uninstall this app.

Check internet connectivity status, management server status and device connected status. If
you want to working with RD service then internet should be required.
(c) Device connection
Now connect device then permission dialog open and give the permission.
(d) Device Status
Check device status. If device status is yellow (Public device connected) then
enable Register button. Click on Register button then confirm dialog open. If
you want to convert your device to register device then click OK.

Internet should be required at this time .


(e) Public to register device
Successfully register on success dialog is open then after device

disconnect & connect again or restart phone/tablet .


(f) Register device
Now connect again device and wait for validate device on management server. If
device is validate on server then you have received message "Device is ready to
used".

Now, your device registered device.


(g) Capture Test
Click on capture for test.
Management Server
 It is necessary that RD service installed in client machine must
interact with Mantra’s Management Server.
 For that, client machine must access the domain
https://aadhaardevice.com and its all sub- domains.

Browser Configuration for Mobile RD Test Chrome


Open chrome browser and connect url which is highlighted in above screenshot
than click on
“Proceed to 127.0.0.1(unsafe)”.
Date Time and Time Zone

1. Device Registration on Management Server


To list device pre-production or production, send
serial number of device to [email protected]

+91-79-49068000/7043907890.

2. Technical Support
Mantra Support Team

+91-79-49068000/7043907890

[email protected]

This information can be shared with your clients or end user for any kind of
technical support.
Basic Error with Self Test solution
1. What are prerequisites for the use of device in Android Mobile?

Ans. Mobile is compatible for RD service, Android version should be above 4.4, and
mobile should be OTG compitable.

2. How to Download RD services?

Ans. Open Play store and search for Mantra RD service and install the same.

3. What to do if Device Application shows Device not connected?

Ans. Check OTG option is enabled or not?

Note OTG option only available in some of the mobiles from manufacturer like oppo,
vivo, oneplus, realme, etc. other has auto enable OTG.

4. What if OTG is enabled and still is it not working.

Ans. Check device with another OTG cable if used or try same device on another
mobile in case of same error send device for repairing.

5. What is Error 720?

Ans. Check Device is connected properly or not if already connected and still have
error then check with another OTG cable..

6. Error 214?

Ans. Check mobile’s Date Time and Time Zone should be Indian Standard Time zone.

7. What is error root check failed?

Ans. For this error check android version of mobile and it should be above 4.4, it might
have time zone issue or mobile is rooted (in this case Device will not work on that
particular Mobile)

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