Let's Think Together.: IBM Design Thinking

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Let’s think together.

Smarter teams, better ideas, and happier users.

IBM Design Thinking How Can We Utilize Design Thinking?


IBM Design Thinking is a framework for teams to understand
and deliver great user outcomes at the speed and scale 1
of the enterprise. Using IBM Design Thinking begins with
a focus on user outcomes, a multidisciplinary team, and a 6 Ideate
2
spirit of restless reinvention. We’ve put these pieces together
into a powerful behavioral model and a set of key practices
Operate Demo
to scale design thinking to even the most complex projects.
Innovation

5 3
Build
From Problems to Solutions
At IBM, we think the systems of the world should work in 4
the service of people. At the heart of our human-centered
1 Solve a Problem/Challenge
mission is IBM Design Thinking: a framework to help teams 2 Generate a new idea to create value
solve our users’ problems at the speed and scale the 3 Win a competitive deal
modern enterprise demands. 4 Problem resolution in a troubled account
5 Use “Premortem” approach to kickoff ALL Transitions/Projects
Whether you’re re-envisioning the customer experience for a 6 Validate scope and assumptions
multinational bank or just planning your product’s next release,
use IBM Design Thinking to stay focused on what matters to IBM Design Thinking can be applied to various problems to
users as you lead your team from ideas to outcomes. produce innovative solutions or processes.

The Principles that guide our process. ___________________________________________________________


Our process calls for continuous observation, reflection, and making, in any order.

A focus on user outcomes Restless reinvention Diverse empowered teams


Drive business by helping users achieve Be essential to your users Come to more innovation solutions by
their goals. An authentic focus on users and clients by solving actual needs leveraging diverse team members.
begins with a simple acknowledgment: through iteration and prototyping.
that we are not our users.

The Keys align us. _______________________________________________________________________________


Lead teams to great user outcomes using our scalable framework for team alignment.

Sponsor Users Hills Playbacks


Invite users into the work to stay Align teams on meaningful user Stay aligned by regularly
true to real world needs. outcomes to achieve. exchanging feedback.

Learn more about IBM Design Thinking ___________________________________________

© Copyright IBM Corporation 2016

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