Ankit (14.05.

2021, 13:50:32): Thank you for contacting EA HELP, my name is Ankit,

may I start with your first name please?
Jean (14.05.2021, 13:50:51): hi jean
Ankit (14.05.2021, 13:50:56): It's a pleasure, to meet you through chat Jean.
Ankit (14.05.2021, 13:51:13): Do not worry , I will verify your EA Account
ownership and help you here to update a new email on your account.
Jean (14.05.2021, 13:51:29): thank you
Jean (14.05.2021, 13:51:34): i lost acces to mail
Jean (14.05.2021, 13:51:39): and cant get code
Jean (14.05.2021, 13:51:43): its my problem
Ankit (14.05.2021, 13:52:00): Do not worry , Please share the EA Account email ?
Jean (14.05.2021, 13:52:11): [email protected]
Ankit (14.05.2021, 13:52:29): Thank you for the requested information.
Ankit (14.05.2021, 13:52:44): I would like to inform you here without verifying
your EA account we are unable to update any EA account details.
Ankit (14.05.2021, 13:52:56): No worries Jean , We will ask you few questions here
for your account security and then change the email. Sounds good?
Jean (14.05.2021, 13:52:58): okay, lets verify it
Ankit (14.05.2021, 13:54:33): We here at EA take account security very seriously.
So, before we proceed, I need to inform you that if the information does not match,
I will have to deny you request as we do not want your account to be hacked and you
have to contact us back with a new case to verify your account ownership, so you
have to be precise with the information, Is it okay with you ?
Jean (14.05.2021, 13:55:08): okay
Ankit (14.05.2021, 13:56:27): Go to www.whatsmyip.org to get the IPv4 address and
share it with me . Make sure you are connected with the same network that you use
to play games.
Jean (14.05.2021, 13:56:35): 178.120.51.148
Ankit (14.05.2021, 13:56:50): May I know the date of birth updated on the EA ?
Jean (14.05.2021, 13:56:57): 28/09/1990
Ankit (14.05.2021, 13:58:22): Can I have two EA purchases on the account along with
the purchase dates?
Jean (14.05.2021, 13:58:54): i have only one
Jean (14.05.2021, 13:58:54): April 2, 2013 Simcity
Ankit (14.05.2021, 14:00:07): Can you help me with your billing address, last 4
digits of the credit card and your phone number?
Jean (14.05.2021, 14:00:23): Jean Pawelski Poland
48987645890
3497
Ankit (14.05.2021, 14:01:23): Good job! we are able to verify your account
ownership.
Ankit (14.05.2021, 14:01:33): Please share a new email so that we can update it on
your account./
Jean (14.05.2021, 14:02:48): one sec please
Ankit (14.05.2021, 14:02:55): Sure thing.
Jean (14.05.2021, 14:03:56): [email protected]
Ankit (14.05.2021, 14:04:47): Updated successfully, a reset password link shared on
your new email .Please reset your account password before login.
Ankit (14.05.2021, 14:06:30): Any updates ?
Jean (14.05.2021, 14:06:44): done
Jean (14.05.2021, 14:06:52): one more question
Ankit (14.05.2021, 14:06:57): Sure thing.
Jean (14.05.2021, 14:06:57): can you unlink psn?
Ankit (14.05.2021, 14:07:21): Yes, I will help you here to unlink your PSN ID.
Ankit (14.05.2021, 14:07:41): May I have your PSN ID which you want to unlink ?
Jean (14.05.2021, 14:07:52): yes one sec
Jean (14.05.2021, 14:08:38): xLoLgAmEr3Dx
Ankit (14.05.2021, 14:09:51): When we unlink a platform account from your account,
you will be able to link that platform account to another EA Account, but your in-
game progress will not transfer over. That means you’ll lose access to all
entitlements, games, memberships or subscriptions, and in-game purchases that are
associated with that platform account. You will also permanently lose all game
progress. If we unlink a platform account you use to play FIFA, and that platform
account is still set as active in the Web or Companion App, you will lose access to
those apps entirely on your account. If we unlink a platform account you use to
play Apex Legends, you may have issues with Battle Pass leveling, item unlocks, and
other errors.

Once you unlink a platform account from your EA Account and link it to another, you
won’t be able to unlink it again for six months. You also will not be able to link
it to an EA Account that has already had the same type of account linked to it
before, even if there isn’t one currently linked. That means if you’ve had an Xbox
account linked to your EA Account in the past, you can’t link a different Xbox
account to it in the future.

Can you confirm that you would still like to have the platform account unlinked
from your EA Account?
Jean (14.05.2021, 14:10:02): confirm
Ankit (14.05.2021, 14:11:54): We have successfully unlinked your PSN ID from EA
Account as requested by you.
Ankit (14.05.2021, 14:12:00): Is there anything else I can assist you with ?
Jean (14.05.2021, 14:12:03): thank you
Ankit (14.05.2021, 14:12:46): You can also use below link to unlink persona from
your end :

https://help.ea.com/help/account/unlink-gaming-accounts-from-ea-account/
Ankit (14.05.2021, 14:12:55): Pleasure is all mine to assist you today.
Ankit (14.05.2021, 14:13:06): Thank you for contacting us.

Good Bye Jean .

Stay safe!
Happy gaming!
Take Care.
Jean (14.05.2021, 14:13:11): why i cant recieve code from ea?
Jean (14.05.2021, 14:13:15): to email
Jean (14.05.2021, 14:13:18): i click send code
Jean (14.05.2021, 14:13:21): but nothing
Ankit (14.05.2021, 14:13:53): Are you enabling the Login Verification on your
account and not receiving the verification code on email ?
Jean (14.05.2021, 14:14:10): im able to log in
Jean (14.05.2021, 14:14:16): but code didnt recieve
Ankit (14.05.2021, 14:15:36): No worries, It seems that you are facing email
syncing issue,Please share a new email with me so that I can update it to your
account as secondary email on which you will recover the code.
Jean (14.05.2021, 14:16:14): i should make new email?
Jean (14.05.2021, 14:16:23): or previous which im already give you
Ankit (14.05.2021, 14:17:12): We need a new email which we will update on your
account as secondary email so that you can recover the verification code on the
same.
Jean (14.05.2021, 14:17:28): can you wait for 8 minutes?
Ankit (14.05.2021, 14:17:34): Yes.
Jean (14.05.2021, 14:17:43): thanks
Ankit (14.05.2021, 14:17:54): Please create a new email and share the same with me.
Ankit (14.05.2021, 14:21:14): Any updates ?
Ankit (14.05.2021, 14:23:56): Are we connected to this session ?
Ankit (14.05.2021, 14:26:41): Since I didn’t get a response from you, I had to end
our chat today. If you still need help, reach back out to us on help.ea.com.