ICMP

Service Manual
DP Alchemy

R5906594/05
09/11/2016
Barco NV
President Kennedypark 35, 8500 Kortrijk, Belgium
Phone: +32 56.36.82.11
Fax: +32 56.36.883.86
Support: www.barco.com/en/support
Visit us at the web: www.barco.com

Printed in Belgium
Changes
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 Table of contents

TABLE OF CONTENTS
1. Safety .................................................................................................3
1.1 Safety Instructions . .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 3
2. General ...............................................................................................7
2.1 ICMP Assembly overview . .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 7
2.2 ICMP status LEDs . .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 8
2.3 ICMP HDD status LEDs . .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 9
2.4 Introduction of ICMP battery .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. . 10
2.5 ICMP reset.. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. . 12
3. Preventative maintenance actions ........................................................... 15
3.1 1 year maintenance actions. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. . 15
4. Troubleshooting .................................................................................. 17
4.1 Troubleshooting checklist . .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. . 17
5. ICMP service procedure ........................................................................ 67
5.1 Removing the ICMP . .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. . 67
5.2 Installing the ICMP . .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. . 69
5.3 Removing a HDD from the ICMP. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. . 71
5.4 Installing a HDD into the ICMP . .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. . 72
5.5 Replacement of the battery . .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. . 73
5.6 RAID controller replacement.. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. . 79
Index .................................................................................................... 85

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Table of contents

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 1. Safety

1. SAFETY
About this chapter
Read this chapter attentively. It contains important information to prevent personal injury while servic-
ing the ICMP. Furthermore, it includes several cautions to prevent damage to the ICMP. Ensure that you
understand and follow all safety guidelines, safety instructions and warnings mentioned in this chapter
before servicing the ICMP. After this chapter, additional “warnings” and “cautions” are given depending on
the service procedure. Read and follow these “warnings” and “cautions” as well.

WARNING: This manual is only intended for qualified service personnel.

Overview
• Safety Instructions

1.1 Safety Instructions

WARNING: Before removing/replacing any projector components, disconnect the power

to the unit mains terminals.

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1. Safety

Safety Instructions
1. Before returning an instrument to the customer, always make a safety check of the entire instrument,
including, but not limited to, the following items:
a) Be sure that no built-in protective devices are defective and/or have been defeated during servicing.
(1) Protective shields are provided on this chassis to protect both the technician and the customer.
Correctly replace all missing protective shields, including any removed for servicing convenience.
(2) When reinstalling the chassis and/or other assembly in the cabinet, be sure to put back in place
all protective devices, including, but not limited to, insulating materials, barriers, covers/shields,
and isolation resistor/capacitor networks. Do not operate this instrument or permit it to be operated
without all protective devices correctly installed and functioning. Service people who defeat safety
features or fail to perform safety checks may be liable for any resulting damage.
b) Be sure that there are no cabinet openings through which an adult or child might be able to insert
their fingers and contact a hazardous voltage. Such openings include, but are not limited to, (1)
excessively wide cabinet ventilation slots, and (2) an improperly fitted and/or incorrectly secured
cover panels.
c) Leakage Current Hot Check. With the instrument completely reassembled, plug the AC line cord
directly into a 220 V AC outlet (Do not use an isolation transformer during this test). Use a leak-
age current tester or a metering system that is designed to comply with the new IEC, ANSI and
UL standards. With the instrument AC switch first in the on position and then in the off position,
measure from a known earth ground (metal waterpipe, conduit, etc.) to all exposed metal parts
of the instrument (antennas, handle bracket, metal cabinet, screwheads, metallic overlays, control
shafts, etc.). especially any exposed metal parts that offer an electrical return path to the chassis.
Any current measured must not exceed 3,5 mA. Reverse the instrument power cord plug in the
outlet and repeat test. ANY MEASUREMENTS NOT WITHIN THE LIMITS SPECIFIED HEREIN
INDICATE A POTENTIAL SHOCK HAZARD THAT MUST BE ELIMINATED BEFORE RETURNING
THE INSTRUMENT TO THE CUSTOMER OR BEFORE CONNECTING ACCESSORIES.

AC Leakage Test Leakage Current Tester

Reading should
not be above
3,5 mA

Device Under Test

+ -

Test all exposed metal surfaces

2-Wired cord
Also test with plug reversed
(Using AC Adapter plug as required)

Earth
Ground
Image 1-1
d) Ultraviolet Radiation exposure - Warning: This lamp can cause serious skin burn and eye inflam-
mation from shortwave ultraviolet radiation if not operated in enclosed fixtures. DO NOT operate
this lamp in a fixture with a missing or broken lens cover.
e) Ozone: Operating lamp generates ozone gas which is harmful to the respiratory system. Therefore
the lamp should be operated in adequately ventilated equipment.
2. Read and comply with all caution and safety-related notes on or inside the projector cabinet or on the
projector chassis, or on the picture tube.

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 1. Safety

3. Design Alteration Warning - Do not alter or add to the mechanical or electrical design of this apparatus.
Design alterations and additions, including, but not limited to, circuit modifications and the addition of
items such as auxiliary audio and/or video output connections, might alter the safety characteristics
of this apparatus and create a hazard to the user. Any design alterations or additions may void the
manufacturer’s warranty and may make you, the servicer responsible for personal injury or property
damage resulting therefrom.
4. Lamp explosion Protection Warning – The lamp in this projector operates with a high internal pressure
and there is a slight risk that the lamp may explode, particularly if it is used beyond its rated life. Do
not remove, install, or otherwise handle the lamp in any manner without first putting on shatterproof
goggles equipped with side shields. People not so equipped must be kept safely away while lamps
are handled. Keep the lamp away from your body. For continued explosion protection, replace the
lamp only with one of the same type number. Always replace the lamp before the rated life time.
5. Hot Chassis Warning - This projector chassis has two ground systems: the primary ground system
is formed by the negative voltage of the rectified mains (power) and is only used as a reference in
primary circuits; the secondary ground system is connected to earth ground via the earth conductor
in the mains (power) lead. Separation between primary and secondary circuits is performed by the
safety isolation transformers. Components bridging these transformers are also safety components
and must never be defeated or altercated. All user-accessible conductive parts must be connected to
earth ground, or are kept at SELV (Safety Extra Low Voltage).
6. Observe original lead dress. Always inspect in all areas for pinched, out-of-face, or frayed wiring. Do
not change spacing between components, and between components and the printed-circuit board.
Check AC power cord for damage. Take extra care to assure correct lead dress in the following areas:
a) near sharp edges
b) near thermally hot parts - be sure that leads and components do not touch thermally hot parts
c) the AC supply
d) high voltage
7. Components, parts, and/or wiring that appear to have overheated or are otherwise damaged should
be replaced with components, parts, or wiring that meet original specifications. Additionally, deter-
mine the cause of overheating and/or damage and, if necessary, take corrective action to remove any
potential safety hazard.
8. PRODUCT SAFETY NOTICE - Many electrical and mechanical parts have special safety-related char-
acteristics some of which are often not evident from visual inspection, nor can the protection they give
necessarily be obtained by replacing them with components rated for higher voltage, wattage, etc. Use
of a substitute replacement that does not have the same safety characteristics as the recommended
replacement part in BARCO service data parts list might create shock, fire, and/or other hazards.
Product Safety is under review continuously and new instructions are issued whenever appropriate.
For the latest information, always consult the appropriate current BARCO service literature.

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1. Safety

9. Do not spray chemical on or near this instrument or any of its assemblies.

10. Electrostatically Sensitive (ES) Devices Some semiconductor (solid state) devices can be damaged
easily by static electricity. Such components commonly are called Electrostatically Sensitive (ES) De-
vices. Examples of typical ES devices are integrated circuits and some field-effect transistors and
semiconductor "chip" components. The following techniques should be used to help reduce the inci-
dence of component damage caused by static electricity:
a) Immediately before handling any semiconductor-equipped assembly, drain off any electrostatic
charge on your body by touching a known earth ground. Wear a commercially available high
impedance discharging wrist strap device.
b) After removing an electrical assembly equipped with ES devices, place the assembly on a static
dissipative surface such as a 3M No 8210 table mat, to prevent electrostatic charge buildup or
exposure of the assembly.
c) Do not use freon-propelled chemicals. These can generate electrical charges sufficient to damage
ES devices.
d) Do not remove a replacement ES device from its protective package until immediately before you
are ready to install it (Most replacement ES devices are packaged with leads electrically shorted
together by conductive foam, aluminium foil or comparable conductive material).
e) Immediately before removing the protective material from the leads of a replacement ES device,
touch the protective material to the chassis or circuit assembly into which the device will be installed.
CAUTION: Be sure no power is applied to the chassis or circuit, and observe all other safety pre-
cautions.
f) Minimize bodily motions when handling unpacked replacement ES devices (Otherwise harmless
motion such as the brushing together of your clothes fabric or the lifting of your foot from a carpeted
floor can generate static electricity sufficient to damage an ES device).

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 2. General

2. GENERAL
About this chapter
This chapter contains some general information on the ICMP (Integrated Cinema Media Processor) such
as the location of the main components, the LEDs status, the essential role of the battery in the ICMP, etc.

Overview
• ICMP Assembly overview
• ICMP status LEDs
• ICMP HDD status LEDs
• Introduction of ICMP battery
• ICMP reset

2.1 ICMP Assembly overview

Orientation and main components
ICMP assembly is composed of three superposed cards, positioned behind a front face.

Image 2-1
T Top of the ICMP
F Front of the ICMP
1 Main board
2 Video mezzanine
3 HDD plate
4 Front face
5 HDDs
6 Security Module
7 Battery

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2. General

2.2 ICMP status LEDs

ICMP status LEDs and Reset button
LEDs on ICMP front panel give information on the status of the device.

Image 2-2

Status overview PWR/ERROR and READY LEDs:

1 2

PWR/ER- READY ICMP Status

ROR
Off Off Turned off
Red Off Board reset
Blinking Off Boot loader
Green
Blinking Blinking Orange Operating System start up
Green
Blinking Orange Security Manager - Image Integrity tests
Green
Blinking Blinking Yellow Security Manager - Self Test
Green
Blinking Yellow Security Manager - FPGA self-test
Green
Green Blinking Orange Update ongoing
Green Blinking Green FIPS ok - Application startup

Green Green Power on & No Error

Blinking Red Off FIPS error

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 2. General

2.3 ICMP HDD status LEDs

ICMP HDD status LEDs
4 5

Image 2-3

Status overview PWR/ERROR and READY LEDs:

4 5

HDD I/O RAID ICMP HDD Status

Off Off HDD idle / Disk in RAID OK.
Blinking Off HDD I/O activity / Disk in RAID OK.
Green
Blinking Blinking Red HDD I/O activity / RAID rebuilding.
Green
Off Red HDD idle / Disk error. See troubleshooting table below for curative
actions.

Troubleshooting
Situation Solution
One disk failed (red LED) + RAID degraded. 1. Switch off the power.
The ongoing event is not interrupted. 2. Replace the defect HDD with an original HDD
spare part. See procedure "Removing a HDD
Note: The disk status (RAID degraded) can be
from the ICMP", page 71, and "Installing a
retrieved via the (Web) Commander. See user
HDD into the ICMP", page 72. Ensure to insert
guide of the (Web) Commander.
the HDD firmly.
3. Switch on the power.
Result: As soon the new HDD is detected by the
ICMP the rebuild of the RAID is started (Blinking
red LED).
One disk failed (red LED) + Error 10580 “local 1. Switch off the power.
storage not available”.
2. Replace the defect HDD with an original HDD
Note: The disk status (Error code) can be spare part. See procedure "Removing a HDD
retrieved via the (Web) Commander. See user from the ICMP", page 71, and "Installing a
guide of the (Web) Commander. HDD into the ICMP", page 72. Ensure to insert
the HDD firmly.
3. Switch on the power.
Result: As soon the new HDD is detected by the
ICMP the rebuild of the RAID is started (Blinking
red LED).

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2. General

Situation Solution
Multiple disks failed (multiple red LEDs) + RAID 1. Switch off the power.
broken.
2. Replace all defect HDDs with original HDD
Note: The disk status (RAID broken) can be spare parts. See procedure "Removing a HDD
retrieved via the (Web) Commander. See user from the ICMP", page 71, and "Installing a
guide of the (Web) Commander. HDD into the ICMP", page 72. Ensure to insert
the HDDs firmly.
3. Switch on the power.
4. Start “RAID Initialize”. See user guide of the
Communicator.
Result: a new empty RAID is created.
All HDD LEDs remain off + Error 10580 “local 1. Switch off the power.
storage not available”.
2. Reseat all HDDs. See procedure "Removing a
Note: The disk status (Error code) can be HDD from the ICMP", page 71, and "Installing
retrieved via the (Web) Commander. See user a HDD into the ICMP", page 72. Ensure to
guide of the (Web) Commander. insert the HDDs firmly.
3. If problem remains try “RAID Initialize”. See
user guide of the Communicator. Note that all
content will be lost!
4. If problem remains contact Service for further
instructions.

In case the ICMP has to be returned to factory (e.g. for repair) the non defective HDDs
should be removed and kept.

2.4 Introduction of ICMP battery

Functionality of battery
The battery is used to maintain the security data necessary to decoding in real-time the Digital Cinema
files. If the battery is disconnected or discharged, this data will definitely be lost. In this case, the only
possibility way to recover the functionality of the card is the return it to the manufacturer.

Locate the battery

The battery is located at the rear upper left side of the ICMP assembly. Once the ICMP assembly removed
from the projector, flip the board upside-down, and place the back of the board in front of you.

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 2. General

Image 2-4
ICMP battery slot with cover
1 ICMP
2 Tamper evident sticker
3 Battery in his slot (under the cover)
4 Cover
5 Insertion date stickers
6 Tamper evident sticker

Battery life time

An electric battery is a device is based on electrochemical cells that converts stored chemical energy into
electrical energy. Over time, the degradation of these elements causes a discharge of the battery. It is
necessary to change the battery every 5 years to ensure proper operation of the ICMP.

The insertion date (MM/YY) is write on a label positioned on the top of the battery cover.
During an inspection, if you see that the indicated date is more than 4 years, the battery
should be changed as soon as possible.

Electric and electrostatic recommendations

The ICMP card is sensitive to electrical short-circuits. During the replacement procedure, be very careful
not to touch the two connectors (positive / negative) in the battery slot with the battery or any other metallic
objects. A short circuit between the two connectors would cause immediate failure of the card.

Image 2-5

After removing the ICMP assembly from the projector, it is recommended to put it on clear, stable and
insulated support during all the battery replacement procedure, to avoid any accidental short-circuit.

CAUTION: Wear insulating gloves during the execution of the procedure to avoid short-
circuit.

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2. General

2.5 ICMP reset

This procedure requires that ICMP version 1.2.4 or later is installed.

ICMP reset possibilities

• The Star button on the local keypad (Not for C- and B-series)
• The ICMP reset button in the GUI of the Communicator.
• The ICMP reset button in the GUI of the Commander.
• The ICMP reset button in the GUI of the Web Commander.
• The ICMP hardware reset button located on the front panel of the ICMP (Not recommended, use only
when all other reset possibilities are exhausted!)

How to reset the ICMP?

1. Click on the ICMP reset button in the GUI of the Web Commander
Or,
Click on the ICMP reset button in the GUI of the Commander
Note: It can be that the Commander or WEB-Commander is not able to send the reset command.
Or,
click on the ICMP reset button in the GUI of the Communicator (recommended)
Or,
press the Star button on the local keypad for a few seconds (Not for C- and B-series)
As a result the projector is safely prepared for the ICMP reboot. All ongoing events on the ICMP (e.g.
ingest) are requested to end. After a few seconds the ICMP is requested to restart. The READY LED
on the front panel of the ICMP starts to blink orange.
In case the ICMP is installed in DP4K-L series projector the lasers are switched off and the projector
remains in the same mode (e.g. Conditioned). The Star button on the local keypad starts blinking
green. After the reset of the ICMP the lasers are switched on again.
Once the READY LED lit continuous green the ICMP is up and running.
2. Did the reset of the ICMP fail?
If yes, perform a hardware reset as follows:
a) switch off the lasers of the projector or switch of the projector lamp.
b) press the ICMP hardware reset button a few seconds (reference 3 image 2-6) .
Warning: Resetting the ICMP with the hardware reset button may cause damage to the content on the
HDDs. A re-configuration of the whole system may be required!

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 2. General

As a result the projector is safely prepared for the ICMP reboot. All ongoing events on the ICMP (e.g.
ingest) are stopped immediately and the ICMP restarts.

Image 2-6

WARNING: Resetting the ICMP with the hardware reset button may cause damage to
the content on the HDDs. A re-configuration of the whole system may be required!

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2. General

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 3. Preventative maintenance actions

3. PREVENTATIVE MAINTENANCE
ACTIONS
Overview
• 1 year maintenance actions

3.1 1 year maintenance actions

MAINTENANCE TYPE C (perform every year)

The one year maintenance actions, listed below, may ONLY be performed by certified
service personnel who are familiar with potential hazards of the product and all product
safety checks.

No. Maintenance action Remarks

1 Check battery valid date. If date is older than 4 years,
replace battery preventative.

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3. Preventative maintenance actions

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 4. Troubleshooting

4. TROUBLESHOOTING
About this chapter
This chapter enumerates all ICMP related error codes which can appear on the Touch Panel display of
the cinema projector or in the projector log files. Note that some codes have a warning and an error state.
Some only have an error state, others have only a warning state. In case of a “warning” the projector
remains to operate. Nevertheless, it is recommended to solve the problem which causing the “warning”
as soon as possible otherwise, the “warning” state may turn into an “error” state which will switch off the
projector consequently.
The codes are placed in ascending order to make it easier to look up the code and find an appropriate
solution.

Overview
• Troubleshooting checklist

4.1 Troubleshooting checklist

Code 10003: “system - error on power good” (Error)
Situation Solution
There is a problem with one Escalate the issue including a log package from the system.
of the voltages.

Code 10004: “system - error on power sequencer” (Error)

Situation Solution
The power sequencer is Escalate the issue including a log package from the system.
failing at startup.

Code 10005: “system - error on 0.9V power” (Error)

Situation Solution
The 0.9V power supply is not Escalate the issue including a log package from the system.
there or is not correct.

Code 10006: “system - error on 2.5V power” (Error)

Situation Solution
The 2,5V power supply is not Check the cables to the satellite boards. If the problem persists,
there or is not correct. escalate the issue including a log package from the system.

Code 10007: “system - error on 3.3V power” (Error)

Situation Solution
The 3,3V power supply is not Check the cables to the satellite boards. If the problem persists,
there or is not correct. escalate the issue including a log package from the system.

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4. Troubleshooting

Code 10008: “system - over temperature detected” (Warning)

Situation Solution
The global environment Check the dust filters, check the fan speeds in communicator. If the
temperature is too high. problem persists, escalate the issue including a log package from the
This can generate picture system.
artefacts.

Code 10009: “system - temperature to high on audio DSP” (Warning)

Situation Solution
The temperature measured Check the dust filters, check the fan speeds in communicator. If the
on the Audio DSP is too high. problem persists, escalate the issue including a log package from the
system.

Code 10010: “system - temperature to high on ICP FPGA” (Warning)

Situation Solution
The temperature measured Check the dust filters, check the fan speeds in communicator. If the
on the ICP FPGA is too high. problem persists, escalate the issue including a log package from the
system.

Code 10011: “system - temperature to high on IMB FPGA” (Warning)

Situation Solution
The temperature measured Check the dust filters, check the fan speeds in communicator. If the
on the IMB FPGA is too high. problem persists, escalate the issue including a log package from the
system.

Code 10012: “system - temperature to high on PPC” (Warning)

Situation Solution
The temperature measured Check the dust filters, check the fan speeds in communicator. If the
on the embedded processor problem persists, escalate the issue including a log package from the
is too high. system.

Code 10014: “formatter - satellite configuration error” (Error)

Situation Solution
One or more satellite boards Restart the projector. If the problem persists, escalate the issue
are not configured. including a log package from the system.

Code 10015: “formatter - satellite hardware mismatch” (Error)

Situation Solution
The three satellites are not of Restart the projector. If the problem persists, escalate the issue
the same type. including a log package from the system.

Code 10016: “formatter - DMD file checksum error” (Error)

Situation Solution
The DMD configuration file is Restart the projector. If the problem persists, escalate the issue
corrupted. including a log package from the system. An update of the ICMP (in
the same version or in a more recent version) can help restore the
configuration files.

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 4. Troubleshooting

Code 10017: “formatter - sequence file checksum error” (Error)

Situation Solution
The sequence file is Restart the projector. If the problem persists, escalate the issue
corrupted. including a log package from the system. An update of the ICMP (in
the same version or in a more recent version) can help restore the
configuration files.

Code 10018: “formatter - DMD file mismatch” (Error)

Situation Solution
The selected DMD file does Restart the projector. If the problem persists, escalate the issue
not match the used DMD. including a log package from the system.

Code 10019: “formatter - sequence file mismatch” (Error)

Situation Solution
The selected Sequence file Restart the projector. If the problem persists, escalate the issue
does not match the used including a log package from the system.
satellites.

Code 10020: “formatter - red satellite thermal shutdown” (Error)

Situation Solution
The satellite is in shutdown Check the dust filters, check the fan speeds in communicator. If the
due to over temperature. problem persists, escalate the issue including a log package from the
system.

Code 10021: “formatter - red satellite offset under voltage” (Error)

Situation Solution
The offset voltage on the Restart the projector. If the problem persists, escalate the issue
satellite is too low. including a log package from the system.

Code 10022: “formatter - red satellite reset under voltage” (Error)

Situation Solution
The reset voltage on the Restart the projector. If the problem persists, escalate the issue
satellite is too low. including a log package from the system.

Code 10023: “formatter - red satellite bias under voltage” (Error)

Situation Solution
The bias voltage on the Restart the projector. If the problem persists, escalate the issue
satellite is too low. including a log package from the system.

Code 10024: “formatter - red satellite configuration error” (Error)

Situation Solution
There was an error while Restart the projector. If the problem persists, escalate the issue
configuring the satellite. including a log package from the system.

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4. Troubleshooting

Code 10025: “formatter - red satellite sri link error” (Error)

Situation Solution
There is a communication Restart the projector. If the problem persists, escalate the issue
error between ICMP and the including a log package from the system.
satellite.

Code 10026: “formatter - red satellite in reset” (Error)

Situation Solution
The satellite is in the reset Restart the projector. If the problem persists, escalate the issue
state. including a log package from the system.

Code 10030: “formatter - green satellite thermal shutdown” (Error)

Situation Solution
The satellite is in shutdown Check the dust filters, check the fan speeds in communicator. If the
due to over temperature. problem persists, escalate the issue including a log package from the
system.

Code 10031: “formatter - green satellite offset under voltage” (Error)

Situation Solution
The offset voltage on the Restart the projector. If the problem persists, escalate the issue
satellite is too low. including a log package from the system.

Code 10032: “formatter - green satellite reset under voltage” (Error)

Situation Solution
The reset voltage on the Restart the projector. If the problem persists, escalate the issue
satellite is too low. including a log package from the system.

Code 10033: “formatter - green satellite bias under voltage” (Error)

Situation Solution
The bias voltage on the Restart the projector. If the problem persists, escalate the issue
satellite is too low. including a log package from the system.

Code 10034: “formatter - green satellite configuration error” (Error)

Situation Solution
There was an error while Restart the projector. If the problem persists, escalate the issue
configuring the satellite. including a log package from the system.

Code 10035: “formatter - green satellite sri link error” (Error)

Situation Solution
There is a communication Restart the projector. If the problem persists, escalate the issue
error between ICMP and the including a log package from the system.
satellite.

Code 10036: “formatter - green satellite in reset” (Error)

Situation Solution
The satellite is in the reset Restart the projector. If the problem persists, escalate the issue
state. including a log package from the system.

20 R5906594 ICMP 09/11/2016

 4. Troubleshooting

Code 10040: “formatter - blue satellite thermal shutdown” (Error)

Situation Solution
The satellite is in shutdown Check the dust filters, check the fan speeds in communicator. If the
due to over temperature. problem persists, escalate the issue including a log package from the
system.

Code 10041: “formatter - blue satellite offset under voltage” (Error)

Situation Solution
The offset voltage on the Restart the projector. If the problem persists, escalate the issue
satellite is too low. including a log package from the system.

Code 10042: “formatter - blue satellite reset under voltage” (Error)

Situation Solution
The reset voltage on the Restart the projector. If the problem persists, escalate the issue
satellite is too low. including a log package from the system.

Code 10043: “formatter - blue satellite bias under voltage” (Error)

Situation Solution
The bias voltage on the Restart the projector. If the problem persists, escalate the issue
satellite is too low. including a log package from the system.

Code 10044: “formatter - blue satellite configuration error” (Error)

Situation Solution
There was an error while Restart the projector. If the problem persists, escalate the issue
configuring the satellite. including a log package from the system.

Code 10045: “formatter - blue satellite sri link error” (Error)

Situation Solution
There is a communication Restart the projector. If the problem persists, escalate the issue
error between ICMP and the including a log package from the system.
satellite.

Code 10046: “formatter - blue satellite in reset” (Error)

Situation Solution
The satellite is in the reset Restart the projector. If the problem persists, escalate the issue
state. including a log package from the system.

Code 10050: “gip - no SMS.be communication” (Error)

Situation Solution
The GIP module has failed Restart the projector. If the problem persists, escalate the issue
to connect with the SMS.be including a log package from the system.
module.

Code 10051: “gip - write to SMS.be failed” (Error)

Situation Solution
The GIP module could not Retry the action. Restart the projector. If the problem persists, escalate
send a command to the the issue including a log package from the system.
SMS.be module.

R5906594 ICMP 09/11/2016 21

4. Troubleshooting

Code 10052: “gip - read from SMS.be failed” (Error)

Situation Solution
The GIP module could not Retry the action. Restart the projector. If the problem persists, escalate
read info from the SMS.be the issue including a log package from the system.
module.

Code 10055: “gip - communication error with DSP maxim1619” (Error)

Situation Solution
The GIP module could not Retry the action. Restart the projector. If the problem persists, escalate
access the DSP temperature the issue including a log package from the system.
sensor.

Code 10056: “gip - communication error with ICP maxim1619” (Error)

Situation Solution
The GIP module could Retry the action. Restart the projector. If the problem persists, escalate
not access the ICP FPGA the issue including a log package from the system.
temperature sensor.

Code 10057: “gip - communication error with IMB maxim1619” (Error)

Situation Solution
The GIP module could Retry the action. Restart the projector. If the problem persists, escalate
not access the IMB FPGA the issue including a log package from the system.
temperature sensor.

Code 10058: “gip - communication error with PPC maxim1619” (Error)

Situation Solution
The GIP module could not Retry the action. Restart the projector. If the problem persists, escalate
access the microprocessor the issue including a log package from the system.
temperature sensor.

Code 10060: “system - cpu cpld initialization failed” (Error)

Situation Solution
The system could not Restart the projector. If the problem persists, escalate the issue
initialize the CPU control including a log package from the system.
chip.

Code 10061: “gip - no pciexpress connection with ICP FPGA” (Error)

Situation Solution
The communication channel Restart the projector. If the problem persists, escalate the issue
to the ICP FPGA is not including a log package from the system.
initialized.

Code 10062: “system - ICMP startup process busy” (Info)

Situation Solution
Informational: communica- Wait until the startup sequence completes.
tion with the ICMP is alreay
possible, while some part(s)
are still starting up.

22 R5906594 ICMP 09/11/2016

 4. Troubleshooting

Code 10063: “gip - Slave ICMP: LTC is not locked” (Warning)

Situation Solution
The LTC connection with Check the interconnection cable(s) between the master and the
the slave(s) seems to be slave(s).
present, but the signal is not
valid (not playing).

Code 10064: “gip - Slave ICMP: LTC is not alive” (Warning)

Situation Solution
The LTC connection with the Check the interconnection cable(s) between the master and the
slave projector could not be slave(s).
established (not playing).

Code 10065: “gip - Slave ICMP: LTC is not locked” (Error)

Situation Solution
The LTC connection with Check the interconnection cable(s) between the master and the
the slave(s) seems to be slave(s).
present, but the signal is not
valid (while playing).

Code 10066: “gip - Slave ICMP: LTC is not alive” (Error)

Situation Solution
The LTC connection with the Check the interconnection cable(s) between the master and the
slave projector could not be slave(s).
established (while playing).

Code 10067: “gip - Slave ICMP not playing the same Videoframe” (Error)
Situation Solution
The LTC communication Restart the master and slave projectors. If the problem persists,
is OK, but the slave is at escalate the issue including a log package from the system.
a different frame than the
master.

Code 10068: “gip - Slave ICMP receiving invalid LTC packages” (Error)
Situation Solution
The LTC connection with Check the interconnection cable(s) between the master and the
the slave(s) seems to be slave(s). Restart the master and slave projectors. If the problem
present, but the format is not persists, escalate the issue including a log package from the system.
valid.

Code 10070: “system - I2C error reading environment temperature” (Error)

Situation Solution
There was a problem with Restart the projector. If the problem persists, escalate the issue
the temperature sensor that including a log package from the system.
monitors the environment
temperature.

R5906594 ICMP 09/11/2016 23

4. Troubleshooting

Code 10071: “system - I2C error reading Audio DSP temperature” (Error)
Situation Solution
There was a problem with Restart the projector. If the problem persists, escalate the issue
the temperature sensor that including a log package from the system.
monitors the Audio DSP
temperature.

Code 10072: “system - I2C error reading ICP FPGA temperature” (Error)
Situation Solution
There was a problem with Restart the projector. If the problem persists, escalate the issue
the temperature sensor that including a log package from the system.
monitors the ICP FPGA
temperature.

Code 10073: “system - I2C error reading IMB FPGA temperature” (Error)
Situation Solution
There was a problem with Restart the projector. If the problem persists, escalate the issue
the temperature sensor that including a log package from the system.
monitors the IMB FPGA
temperature.

Code 10074: “system - I2C error reading Power PC temperature” (Error)

Situation Solution
There was a problem with Restart the projector. If the problem persists, escalate the issue
the temperature sensor including a log package from the system.
that monitors the processor
temperature.

Code 10075: “system - HDD power error” (Error)

Situation Solution
The power monitor detected Restart the projector. If the problem persists, escalate the issue
a fault on the Hard disk including a log package from the system.
power circuit.

Code 10076: “system - Video Mezzanine FPGA version mismatch” (Warning)

Situation Solution
The firmware version on the Re-install the ICMP software package. If the problem persists, escalate
Video Mezzanine add-on the issue.
board does not match the
ICMP software package.

Code 10501: “ICMP - unexpected error” (Error)

Situation Solution
The operation has failed for Retry the operation. Restart the projector if the error still occurs. If
an unexpected reason. the problem persists, escalate the issue including a log package from
the system.
The ICMP reports a default Restart the projector. If the problem persists, escalate the issue
error status. including a log package from the system.

24 R5906594 ICMP 09/11/2016

 4. Troubleshooting

Code 10502: “ICMP - invalid command arguments - command rejected” (Error)

Situation Solution
The operation requested Check the compatibility between the Barco (Web) Commander or TMS
from the user interface has version and the ICMP version.
failed because the data
received by the ICMP are not
as expected.

Code 10503: “ICMP - command not implemented” (Error)

Situation Solution
The operation is not The Barco (Web) Commander or TMS version is more recent than the
implemented in the current ICMP. Check that the ICMP version is up to date.
ICMP version.

Code 10504: “ICMP - update running - command rejected” (Error)

Situation Solution
The operation is not available Wait for the end of the update and try again.
while the ICMP is being
updated.

Code 10505: “ICMP - system shutting down - command rejected” (Error)

Situation Solution
The operation is not available Wait for the projector to be in sleep mode, then wake the projector up
while the projector is entering to execute the operation.
sleep mode.

Code 10506: “ICMP - system starting - command rejected” (Error)

Situation Solution
The operation is not available Wait for the projector to be fully started.
because the ICMP is not fully
started.

Code 10507: “ICMP - invalid user login - login denied” (Error)

Situation Solution
The login is denied because Perform a valid login.
the user name or password
are not correct.

Code 10508: “ICMP - insufficient user rights - command rejected” (Error)

Situation Solution
The operation was rejected Check the current user and log in as a user with higher privileges.
because it requires higher
user rights.
The operation is not available Perform a valid login.
because the current user
session has expired.

R5906594 ICMP 09/11/2016 25

4. Troubleshooting

Code 10510: “ICMP - player requires all resources - command rejected” (Error)
Situation Solution
The operation was rejected Wait for the end of the playback and retry the operation.
because the system
resources are allocated
to playback.

Code 10511: “ICMP - version info read error” (Error)

Situation Solution
The ICMP cannot read the Restart the projector. If the problem persists, escalate the issue
version info. including a log package from the system.

Code 10512: “ICMP - system log export running - command rejected” (Error)
Situation Solution
The system log export cannot Retry later upon completion of the previous export.
be initiated because another
one is already in progress.

Code 10513: “ICMP - started in failsafe mode” (Error)

Situation Solution
The system failed to start on Retry the update. If the problem persists, escalate the issue including
the new version after update. a log package from the system.
The system restarted on a
previous version.
The system failed to start Restart the projector. If the problem persists, escalate the issue
correctly. The system including a log package from the system.
restarted on a previous
version.

Code 10514: “ICMP - battery low warning” (Warning)

Situation Solution
The battery voltage is under a Replace the ICMP battery following the Barco procedure.
warning level and could soon
be depleted. Replace the
battery as soon as possible
or the system could become
totally inoperative.

Code 10515: “ICMP - battery low error” (Error)

Situation Solution
The battery voltage is under Replace the ICMP module and return the old one to the provider.
a critical level. The system is
about to become or is already
totally inoperative.

Code 10516: “ICMP - player not cleared - command rejected” (Error)

Situation Solution
The operation was rejected Unload the content from the player and retry the operation.
because content is loaded in
the player.

26 R5906594 ICMP 09/11/2016

 4. Troubleshooting

Code 10517: “ICMP - storage busy - command rejected” (Error)

Situation Solution
The operation was rejected Wait for the storage to be available again and retry the operation.
because the system storage
is busy.

Code 10520: “settings - invalid settings format - settings rejected” (Error)

Situation Solution
The update of the ICMP The Barco Communicator is more recent than the ICMP. Check that
settings is rejected because the ICMP version is up to date.
the format of the settings
data is not supported by the
current version.
The update of the ICMP Check the format of the settings data. More detailed information might
settings is rejected because be found in the system log. Escalate the issue including a log package
the format of the settings data from the system.
is not correct.

Code 10521: “settings - invalid network settings - settings rejected” (Error)

Situation Solution
The update of the ICMP Change the network settings in the settings data.
settings is rejected because
the network settings are not
valid.

Code 10522: “settings - conflict between network addresses - settings rejected”

(Error)
Situation Solution
The update of the ICMP Change the network settings. Make sure that the projector and the
settings is rejected because ICMP are not connected to the same network. A different network
the network settings address should be set for each Ethernet port and the entered
can cause conflicts and addresses cannot be in the reserved range "192.168.254.0/24".
communication issues over
the network.

Code 10523: “settings - reserved network address range - settings rejected” (Er-
ror)
Situation Solution
The update of the ICMP Change the network settings. Make sure that the projector and the
settings is rejected because ICMP are not connected to the same network. A different network
the network settings are address should be set for each Ethernet port and the entered
trying to use reserved addresses cannot be in the reserved range "192.168.254.0/24".
network addresses.

Code 10524: “settings - duplicated automation event - settings rejected” (Error)

Situation Solution
The update of the ICMP Change the automation events settings. Make sure all entries in the
settings is rejected because events section are using different identifiers.
the automation settings data
contains duplicate entries in
the events section.

R5906594 ICMP 09/11/2016 27

4. Troubleshooting

Code 10525: “settings - duplicated automation device - settings rejected” (Error)

Situation Solution
The update of the ICMP Change the automation devices settings. Make sure all entries in the
settings is rejected because devices section are using different identifiers.
the automation settings data
contains duplicate entries in
the devices section.

Code 10526: “settings - duplicated automation group - settings rejected” (Error)

Situation Solution
The update of the ICMP Change the automation groups settings. Make sure all entries in the
settings is rejected because groups section are using different identifiers.
the automation settings data
contains duplicate entries in
the groups section.

Code 10527: “settings - invalid audio delay - settings rejected” (Error)

Situation Solution
The update of the ICMP Change the audio delay value in the player settings. The audio delay is
settings is rejected because expressed in milliseconds and has a limited range from -200 to +200.
the settings data contains an
invalid audio delay.

Code 10528: “settings - invalid audio output frequency - settings rejected” (Error)
Situation Solution
The update of the ICMP Change the audio output frequency value in the player settings. The
settings is rejected because audio output frequency is expressed in Hz and can only be 48000 or
the settings data contain 96000.
an invalid audio output
frequency.

Code 10529: “settings - player selection not cleared - settings rejected” (Error)
Situation Solution
The update of the ICMP Clear any selected content from the player and retry updating the
settings is rejected because settings. This occurs when updating settings that have an impact on
it cannot be executed when the behavior of the player.
a content is selected in the
player.

Code 10530: “settings - user password too weak - settings rejected” (Error)
Situation Solution
The update of the ICMP Change the password to meet the requirements. Passwords have
settings is rejected because to be at least 8 characters long.
at least one user password
is not matching the minimum
requirements.

28 R5906594 ICMP 09/11/2016

 4. Troubleshooting

Code 10531: “settings - missing minimum admin and show manager user - set-
tings rejected” (Error)
Situation Solution
The update of the ICMP Add the minimum users to the user list in the settings. The user list must
settings is rejected because always contain at least one user with the USER_ADMINISTRATOR
the user list does not contain role and one user with the USER_SHOW_MANAGER role.
the minimum required users.

Code 10532: “settings - conflict with reserved user - settings rejected” (Error)
Situation Solution
The update of the ICMP Rename or remove users that have reserved names from the settings.
settings is rejected because
the user list contains users
with a reserved name.

Code 10533: “settings - settings file not found - unable to load” (Error)
Situation Solution
The settings files of the ICMP Restart the projector. If the problem persists, escalate the issue
are missing or are corrupted. including a log package from the system. An update of the ICMP (in
the same version or in a more recent version) can help restore the
settings files.

Code 10534: “settings - restoring image processor files error - factory files not
restored” (Error)
Situation Solution
An error occurred while Restart the projector. If the problem persists, escalate the issue
trying to restore the Image including a log package from the system. An update of the ICMP (in
Processor factory files the same version or in a more recent version) can help restore the
(PCF…) The files could not settings files.
be restored.

Code 10535: “settings - network settings update error - settings update failed”
(Error)
Situation Solution
An error occurred while trying Restart the projector. If the problem persists, escalate the issue
to apply the network settings. including a log package from the system..

Code 10536: “settings - multi-projector settings change refused - settings

rejected” (Error)
Situation Solution
The multi-projector settings Check that the multi-projector settings are consistent.
are not correct and have
been rejected.
The multi-projector settings Settings of a slave projector cannot be changed if the master projector
have been rejected because is still connected to that slave. Remove this slave from the master
the master projector is still settings.
connected on this slave.

R5906594 ICMP 09/11/2016 29

4. Troubleshooting

Code 10537: “settings - test settings already running - test settings rejected” (Er-
ror)
Situation Solution
The test of settings has been Wait for the end of the previous settings test and retry. If it does not
rejected because another test work then restart the projector and retry.
of settings is already running.

Code 10538: “settings - invalid system settings - settings rejected” (Error)

Situation Solution
The system settings are Check that the system settings are consistent.
not correct and have been
rejected.

Code 10539: “settings - unreachable NTP server - NTP sync might not work”
(Warning)
Situation Solution
The NTP server could not be Check the NTP server settings and the network settings. Check the
reached. system network connectivity. Make sure no firewall could block the
NTP access. If needed restart the projector and retry.

Code 10540: “projector - communication not initialized - projector control dis-

abled” (Error)
Situation Solution
The ICMP module cannot Restart the projector. If the problem persists, escalate the issue
connect to the projector including a log package from the system.
controller board.

Code 10541: “projector - no messages available” (Error)

Situation Solution
OBSOLETE OBSOLETE

Code 10542: “projector - command rejected” (Error)

Situation Solution
The command has been Some projector models may not support all commands.
rejected by the projector
because it is not supported.
The command has been If the projector is busy, the command might be rejected.
rejected by the projector
because it is busy.

Code 10543: “projector - macro execution error” (Error)

Situation Solution
An error was detected during Check the projector macro.
the execution of a projector
Check the connectivity between the ICMP and the projector.
macro.

30 R5906594 ICMP 09/11/2016

 4. Troubleshooting

Code 10544: “projector - macro not found” (Error)

Situation Solution
The requested macro was Check the list of macros on the projector.
not found on the projector.
Check the connectivity between the ICMP and the projector.

Code 10560: “automation - engine not available - cue handling rejected” (Error)
Situation Solution
OBSOLETE OBSOLETE

Code 10561: “automation - internal login failed - player control not available” (Er-
ror)
Situation Solution
The automation manager Restart the projector. If the problem persists, escalate the issue
could not login to the Player including a log package from the system.
and will not be able to execute
player actions.

Code 10562: “automation - GPIO access error - GPIO status not available” (Warn-
ing)
Situation Solution
The physical status of GPI Restart the projector. If the problem persists, escalate the issue
and GPO cannot be read by including a log package from the system.
the system. GPI/O related
operations may not work
properly.

Code 10563: “automation - device not supported - device ignored” (Warning)

Situation Solution
One of the devices from Check the ICMP version. Edit the automation settings to change or
the automation settings is remove the device and the related actions.
not supported in the current
ICMP version. The device
and related actions will be
ignored.

Code 10564: “automation - action not supported - action ignored” (Warning)

Situation Solution
One of the actions from the Check the ICMP version. Edit the automation settings to change or
automation settings is not remove the action.
supported in the current
ICMP version. The action will
be ignored.

Code 10565: “automation - invalid action parameters - action ignored” (Warning)

Situation Solution
One of the actions from Check the ICMP version. Edit the automation settings to change or
the automation settings is remove the action.
configured with incorrect
parameters. The action will
be ignored.

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4. Troubleshooting

Code 10566: “automation - action execution error - action failed” (Warning)

Situation Solution
An error occurred while Check the system log for more detailed information.
executing one of the actions
from the automation settings.

Code 10567: “automation - device not connected - action failed” (Warning)

Situation Solution
The automation action could Check the connectivity with the external device. Check the network
not be executed because the settings and the device configuration.
connection with the device is
not established.

Code 10568: “automation - cannot check full macro execution - please check the
macro has been executed” (Warning)
Situation Solution
The execution of the macro Check that the requested macro has been correctly executed on the
on the projector or on an device.
external device cannot be
fully verified by the system.

Code 10569: “automation - referenced show not found - action ignored” (Warning)
Situation Solution
The automation cue Check the automation cue and the list of shows.
reference a show that
does not exist.

Code 10573: “storage - the RAID is broken - storage is not available” (Mainte-
nance)
Situation Solution
The local storage is not Restart the projector. If the problem persists, escalate the issue
available because of an error including a log package from the system.
on the RAID controller.
The local storage is not Insert valid HDDs in the system.
available because the HDD
are missing or invalid.

Code 10574: “storage - HDD size mismatch - HDD full capacity not used” (Main-
tenance)
Situation Solution
One of the HDD has a Continue using that HDD or insert a valid HDD of the same size as
capacity larger than the the other HDDs.
expected size. The HDD is
used in the RAID but not to
its full capacity.

32 R5906594 ICMP 09/11/2016

 4. Troubleshooting

Code 10575: “storage - HDD size mismatch” (Warning)

Situation Solution
One of the HDD has a Insert a valid HDD of the same size as the other HDD.
capacity lower than the
expected size. The HDD
cannot be added to the RAID.

Code 10576: “storage - possible file system corruption - please run file system
check” (Maintenance)
Situation Solution
The system detected Run a file system check using Communicator.
a possible file system
corruption.

Code 10577: “storage - file system check running - command rejected” (Error)
Situation Solution
The command is rejected Wait the end of the file system check and retry. The file system check
because a file system check can take several minutes to complete.
is running.

Code 10578: “storage - storage database update in progress - command rejected”

(Error)
Situation Solution
The command is rejected Wait the end of the database update. The database update can take
because the system several minutes. Please do not try to abort the database update or to
database is being updated. reboot the projector.

Code 10579: “storage - storage disabled by configuration - command not avail-

able” (Error)
Situation Solution
The command cannot be Check the storage configuration.
executed because the
storage has been disabled by
configuration.

Code 10580: “storage - local storage not available” (Error)

Situation Solution
The local storage was not Insert all the HDDs correctly.
detected after powering the
projector because the HDD
are not inserted.
The system reports this error Edit the settings to indicate that the system doesn’t have any local
but it is expected to play storage. All ingest, content management and scheduling will be
without HDD. disabled.

Code 10581: “storage - requested content not found” (Warning)

Situation Solution
The content is not present on Insert all the HDDs correctly.
the system anymore.

R5906594 ICMP 09/11/2016 33

4. Troubleshooting

Situation Solution
The content is being ingested Wait for the end of the ingest process to use the content.
and is not fully available yet
on the system.
The content is listed but some Try to ingest the content again. Restart the projector. If the problem
files are missing. persists, escalate the issue including a log package from the system.
This error occurs but the Restart the projector. If the problem persists, delete the content and try
content is correctly listed in to ingest it again. If the problem persists, escalate the issue including
the browser page. a log package from the system.

Code 10582: “storage - requested key not found” (Warning)

Situation Solution
The content key is not Check if the content key is present in the browser page. Check if the
present on the system. content or its keys were not deleted.
This error occurs but the Restart the projector. If the problem persists, delete the content key
content key is listed in the and try to ingest it again. If the problem persists, escalate the issue
browser page. including a log package from the system.

Code 10583: “storage - read from storage error” (Error)

Situation Solution
An error occurred while Restart the projector. If the problem persists, escalate the issue
reading data from the including a log package from the system.
storage.

Code 10584: “storage - read from database error” (Error)

Situation Solution
An error occurred while Restart the projector. If the problem persists, escalate the issue
reading data from the including a log package from the system.
database.

Code 10585: “storage - the storage mount failed - cannot access storage” (Error)
Situation Solution
The local storage cannot be Restart the projector. If the problem persists, escalate the issue
mounted. including a log package from the system.

Code 10586: “storage - the RAID is degraded” (Warning)

Situation Solution
The local storage is degraded Check the LED status on all HDDs to identify the failed HDD. Replace
because one HDD has failed. the HDD with a new one. A RAID rebuild operation will be initiated
automatically. The system should remain powered on until the rebuild
is complete. If a power cycling occurs during the rebuild a new
complete rebuild will start on next reboot.

Code 10587: “storage - HDD 1 errors detected - possible HDD 1 failure” (Warning)
Situation Solution
Errors have been detected on Replace the HDD with a new one. A RAID rebuild operation will be
HDD 1. This HDD is probably initiated automatically. The system should remain powered on until the
going to fail. rebuild is complete. If a power cycling occurs during the rebuild a new
complete rebuild will start on next reboot.

34 R5906594 ICMP 09/11/2016

 4. Troubleshooting

Code 10588: “storage - HDD 2 errors detected - possible HDD 2 failure” (Warning)
Situation Solution
Errors have been detected on Replace the HDD with a new one. A RAID rebuild operation will be
HDD 2. This HDD is probably initiated automatically. The system should remain powered on until the
going to fail. rebuild is complete. If a power cycling occurs during the rebuild a new
complete rebuild will start on next reboot.

Code 10589: “storage - HDD 3 errors detected - possible HDD 3 failure” (Warning)
Situation Solution
Errors have been detected on Replace the HDD with a new one. A RAID rebuild operation will be
HDD 3. This HDD is probably initiated automatically. The system should remain powered on until the
going to fail. rebuild is complete. If a power cycling occurs during the rebuild a new
complete rebuild will start on next reboot.

Code 10591: “check - requested content selected in player - cannot check con-
tent” (Error)
Situation Solution
The content integrity cannot Unload the content from the player and restart the integrity check
be checked because the operation.
content is selected in the
player.

Code 10592: “check - requested content being ingested - cannot check content”
(Error)
Situation Solution
The content integrity cannot Wait for the end of ingest. The ingest process already checks the
be checked because the content integrity in the same way.
content is being ingested.

Code 10593: “check - database error - cannot check content” (Error)

Situation Solution
The content integrity cannot Restart the projector. If the problem persists, escalate the issue
be checked because a including a log package from the system.
database error has occurred.
The content integrity cannot Delete the content and ingest it back. The ingest process is also
be checked because the checking the content integrity.
content is corrupted in the
database.

Code 10594: “check - content check busy - cannot check new content” (Error)
Situation Solution
The content integrity cannot Wait for the end of the running integrity check or cancel it.
be checked because the
integrity of another content is
already being checked.

R5906594 ICMP 09/11/2016 35

4. Troubleshooting

Code 10595: “storage - file system check already running - file system check re-
jected” (Error)
Situation Solution
The file system check cannot Wait for the end of the previous file system operation.
start because another file
system operation is already
running.

Code 10596: “storage - file system check is not running - no status available”
(Error)
Situation Solution
OBSOLETE OBSOLETE

Code 10597: “storage - file system check storage mounted - file system check
rejected” (Error)
Situation Solution
The file system check cannot Restart the projector and retry.
start because the file system
is mounted.

Code 10598: “storage - file system check failed - file system check aborted” (Error)
Situation Solution
The file system check has Restart the projector and retry.
been aborted due to an
unexpected error.

Code 10599: “storage - file system check uncorrected errors - errors left uncor-
rected” (Warning)
Situation Solution
The file system check could Restart the projector and retry if needed.
not fix all the errors. This
should not happen on a
normal storage.

Code 10600: “save show - invalid format - save show rejected” (Error)
Situation Solution
The show cannot be saved Check the compliance of the show data.
because the format of the
show data is incorrect.
The show cannot be saved Check the compatibility between the Barco (Web) Commander or TMS
because the format of the version and the ICMP version.
show data is not compatible
with the module version.

Code 10601: “save show - show id already exists - save show rejected” (Error)
Situation Solution
The show cannot be saved Each time a show is modified or created it must be assigned a new
because the unique ID is UUID. The Barco (Web) Commander or TMS applications should take
already registered in the care of that.
database.

36 R5906594 ICMP 09/11/2016

 4. Troubleshooting

Code 10602: “save show - show selected in player - cannot save show” (Error)
Situation Solution
The show cannot be saved Unload the show from the player to be able to save a new show with
because it is selected in the the same title.
player.

Code 10603: “save show - invalid title format - save show rejected” (Error)
Situation Solution
The show cannot be stored Remove any leading or trailing spaces from the show title and retry.
on the system because its
title is not well formatted.

Code 10620: “content not found - cannot delete content” (Error)

Situation Solution
The content cannot be Check if the content is present in the browser page. The content may
deleted because it is not on already have been deleted.
the local storage.
The content cannot be Restart the projector. If the problem persists, escalate the issue
deleted but it is listed on the including a log package from the system.
browser.

Code 10621: “content selected in player - cannot delete content” (Error)

Situation Solution
The content cannot be First unload the content from the player then delete the content.
deleted because it is selected
in the player.

Code 10622: “content being ingested - cannot delete content” (Error)

Situation Solution
The content cannot be First cancel the ingest job then delete the content if it is listed in the
deleted because it is being browser. Canceling an ingest job may result in deleting the content
ingested. being ingested.

Code 10623: “content being checked - cannot delete content” (Error)

Situation Solution
The content cannot be First cancel the integrity check then delete the content.
deleted because it is being
checked.

Code 10624: “database error - cannot delete content” (Error)

Situation Solution
An error occurred while Restart the projector. If the problem persists, escalate the issue
removing the content from including a log package from the system.
the database.

Code 10625: “key being ingested - cannot delete key” (Error)

Situation Solution
The key cannot be deleted First cancel the ingest job then delete the key if it is listed in the browser.
because it is being ingested.

R5906594 ICMP 09/11/2016 37

4. Troubleshooting

Code 10626: “key not found - cannot delete key” (Error)

Situation Solution
The key cannot be deleted Check if the key is present in the browser page. The key may have
because it is not on the local already been deleted.
storage.
The key cannot be deleted Restart the projector. If the problem persists, escalate the issue
but it is listed on the browser. including a log package from the system.

Code 10627: “database error - cannot delete key” (Error)

Situation Solution
An error occurred while Restart the projector. If the problem persists, escalate the issue
removing the key from the including a log package from the system.
database.

Code 10628: “key selected in player - cannot delete key” (Error)

Situation Solution
The key cannot be deleted First unload the content from the player then delete the key.
because the related content
is selected in the player.

Code 10629: “clip referenced in a show” (Warning)

Situation Solution
The clip being deleted is If the deletion is confirmed, the clips will be deleted and shows
referenced in a show. referencing it will become incomplete.

Code 10630: “key still valid” (Warning)

Situation Solution
The key being deleted is still If the deletion is confirmed, the related content might not play anymore
valid for playback. if no more valid key are present on the system.

Code 10631: “show scheduled” (Warning)

Situation Solution
The show being deleted is in If the deletion is confirmed, the system will remove the show from the
the schedule. schedule.

Code 10632: “show is referenced by a cue” (Warning)

Situation Solution
The show being deleted is If the deletion is confirmed, the automation cue will become invalid.
referenced by an automation
cue.

Code 10640: “ingest - not available - cannot scan or ingest” (Error)

Situation Solution
Ingest functionality is not Restart the projector. If the problem persists, escalate the issue
properly initialized. including a log package from the system.

38 R5906594 ICMP 09/11/2016

 4. Troubleshooting

Code 10641: “ingest scan - invalid source url - cannot scan source” (Error)
Situation Solution
The scan failed because the Check the remote storage settings for the selected source.
source URL is not correctly
formatted.
The scan failed because the Check the ICMP version and the protocol defined in the settings.
source is using a protocol
that is not supported by the
current ICMP version.

Code 10642: “ingest scan - connection to source failed - cannot scan source”
(Error)
Situation Solution
The scan failed because the Check the settings for the selected source.
source refers to an invalid
server.
The scan failed because the Check that the remote server is running properly, check its configuration
source refers to a server that and logs. Some remote servers may have a limited number of
rejects the connection. connections or other restrictions.
The scan failed because the Check the network configuration.
network path from the ICMP
to the remote source is not
correct.

Code 10643: “ingest scan - timeout connecting to source - cannot scan source”
(Error)
Situation Solution
The scan failed because the Check the settings for the selected source.
source refers to an invalid
server.
The scan failed because the Check that the remote server is running properly, check its configuration
source refers to a server that and logs. Some remote servers may have a limited number of
rejects the connection. connections or other restrictions.
The scan failed because the Check the network configuration.
network path from the ICMP
to the remote source is not
correct.

Code 10644: “ingest scan - source scan not started - scan report not available”
(Error)
Situation Solution
There are no ingest scan The Barco (Web) Commander or TMS applications should start the
data available because the scan of a source before reading the scan report.
scan of a source was not
properly started.

R5906594 ICMP 09/11/2016 39

4. Troubleshooting

Code 10645: “ingest scan - source scan already started - new scan request re-
jected” (Error)
Situation Solution
A new ingest scan cannot be Abort the previous scan or wait for it to complete.
started because a previous
one is still running.

Code 10646: “ingest scan - too many files in source - cannot scan source” (Error)
Situation Solution
The USB source cannot be Remove unnecessary files from the USB source and restart a scan.
scanned because it contains
too many files. The system
has a limit in the amount of
data it can process.
The remote source cannot be Remove unnecessary files from the remote source or define several
scanned because it contains ingest sources to point to different sub-directories on the same server.
too many files. The system Try to minimize the amount of files that will be scanned at a time.
has a limit in the amount of
data it can process.

Code 10647: “ingest scan - too many source parsers currently active - cannot
scan source” (Error)
Situation Solution
A new ingest scan cannot Wait for other scans to end. If the problem persists, restart the
be started because other projector. If the problem still persists, escalate the issue including a log
clients are already running package from the system.
scans. There are not enough
resources to run the scan.

Code 10648: “ingest scan - invalid CPL metadata - cannot play that CPL” (Error)
Situation Solution
The CPL metadata are Check the content with the content provider.
incorrect. The edit rate,
aspect ratio or other metadata
are inconsistent. The CPL
will not play.

Code 10649: “ingest scan - invalid CPL body - cannot play that CPL” (Error)
Situation Solution
The CPL body is incorrect. Check the content with the content provider.
No video track was found in
some reels of the CPL. The
CPL will not play.

40 R5906594 ICMP 09/11/2016

 4. Troubleshooting

Code 10650: “ingest scan - key not matching the local certificate - cannot play
with that key” (Warning)
Situation Solution
The content key doesn’t Do not ingest that key unless you want to move the local storage to an
match the certificate of the ICMP for which the key is valid. Request another key from your key
ICMP. Ingest can be executed provider with the correct ICMP certificate.
but the player cannot use the
key.

Code 10651: “ingest job - requested item not found - cannot ingest” (Error)
Situation Solution
The ingest job was aborted Check if the item is present on the source and at the right location.
because the selected item
cannot be found on the
source.

Code 10652: “ingest job - not enough space on local storage - cannot ingest”
(Error)
Situation Solution
The ingest job was aborted Delete unused content from the local storage to free enough space and
because there is not enough retry to ingest the content.
disk space on the local
storage.

Code 10653: “ingest job - item selected by player - cannot ingest” (Error)
Situation Solution
The ingest job was aborted Clear the selection from the player and restart ingest.
because the selected item is
already locked by the player.

Code 10654: “ingest job - ingest job id already exists - cannot add ingest job”
(Error)
Situation Solution
The ingest job cannot be The Barco (Web) Commander or TMS applications should create a
added because a job with new job with a different identifier or should not specify any identifier.
the same unique identifier
already exist.

Code 10655: “ingest job - invalid key format - cannot ingest” (Error)
Situation Solution
The ingest job cannot ingest Check that the content key file is consistent. Note that any file copy
the content key because the to a USB device requires a safe eject procedure to ensure integrity
file has an invalid format. of the copied data.
The ingest job cannot ingest Escalate the issue with log package from the system and a copy of
the content key because the key file.
the file format is not fully
supported by the system.

R5906594 ICMP 09/11/2016 41

4. Troubleshooting

Code 10656: “ingest job - copy failed - ingest aborted” (Error)

Situation Solution
The ingest job failed because Check that the source can still be reached by the ICMP. Check the
at least one file could not be integrity of the source, make sure all files are accessible.
copied to the local storage:
an error occurred while
reading from the source.
The ingest job failed because Check the health of the local storage.
at least one file could not be
copied to the local storage:
the local storage is removed
or has failed.

Code 10657: “ingest job - invalid source url - cannot ingest” (Error)
Situation Solution
The ingest failed because the Check the settings for the selected source.
source URL is not correctly
formatted.
The ingest failed because Check the ICMP version and the protocol defined in the settings for
the source is using a protocol the selected source.
that is not supported by the
current ICMP version.

Code 10658: “ingest - maximum pending job count exceeded - cannot add more
jobs” (Error)
Situation Solution
The ingest job cannot be Wait for the end of some ingest jobs before adding more ingest
added because there are too requests.
many pending ingest jobs.

Code 10659: “ingest - invalid or missing info from PKL - cannot ingest” (Error)
Situation Solution
The PKL file from the DCP Request a DCP with a correct and complete PKL file. The system log
does not provide enough may provide more detailed information.
data about assets to ingest
the content.

Code 10660: “ingest - invalid or missing UUID - cannot ingest” (Error)

Situation Solution
The operation on the job The Barco (Web) Commander or TMS applications should create a new
failed because the job job with a well formatted identifier or should not specify any identifier.
identifier is missing or
incorrect.

42 R5906594 ICMP 09/11/2016

 4. Troubleshooting

Code 10661: “ingest scan - CPL is corrupted - cannot play that CPL” (Error)
Situation Solution
The source DCP contains Request a new valid source DCP.
one or more corrupted files
for the concerned CPL.
The system cannot parse Update the ICMP with a version that supports the DCP files if possible.
some files of the CPL from
the source DCP because
they are not supported.

Code 10663: “ingest job - corrupted CPL - CPL might not play” (Warning)
Situation Solution
The CPL was ingested but Depending on the corruption, the playback could succeed though
some assets from the source some frames could be wrongly decoded. It is best to ingest the CPL
DCP are corrupted and again from a valid source DCP.
playback could fail.

Code 10664: “ingest job - invalid CPL - CPL will not play” (Error)
Situation Solution
The CPL was only partially Request a new valid source DCP to ingest the complete CPL.
ingested and is marked as
incomplete. Some assets
from the source DCP are
missing or incomplete.

Code 10665: “ingest job - incomplete immersive sound - immersive sound will not
play” (Warning)
Situation Solution
The immersive sound track A complete and valid DCP with all immersive sound assets should
is not complete. Immersive be ingested.
sound will not play.

Code 10666: “ingest job - corrupted immersive sound - immersive sound might
not play” (Warning)
Situation Solution
The immersive sound track is A complete and valid DCP with all immersive sound assets should
corrupted. Immersive sound be ingested.
might not play correctly.

Code 10680: “scheduler - invalid schedule format - schedule update rejected” (Er-
ror)
Situation Solution
The update of the schedule is Check the format of the schedule data. More detailed information
rejected because the format might be found in the system log. Escalate the issue including a log
of the schedule data is not package from the system.
correct.
The update of the schedule is The Barco (Web) Commander or TMS version is more recent than the
rejected because the format ICMP. Check the ICMP version is up to date.
of the schedule data is not
supported by the current
version.

R5906594 ICMP 09/11/2016 43

4. Troubleshooting

Code 10681: “scheduler - invalid schedule time range - schedule update rejected”
(Error)
Situation Solution
The update of the schedule The Barco (Web) Commander or TMS applications should provide
is rejected because the schedule data with a correct range.
time range specified in the
schedule data is incorrect.

Code 10682: “scheduler - show title not found - cannot start show” (Warning)
Situation Solution
The scheduled show cannot Add the correct show or edit the schedule to play a correct show.
be started because it cannot
be found on the local storage.

Code 10683: “scheduler - corrupted clips in the show - cannot start show” (Warn-
ing)
Situation Solution
The scheduled show cannot Delete and re-ingest the corrupted clips or remove the corrupted clips
be started because the from the show.
show contains clips that are
marked as corrupted.

Code 10684: “scheduler - incomplete clips in the show - cannot start show” (Warn-
ing)
Situation Solution
The scheduled show cannot Re-ingest the incomplete clips or remove the incomplete clips from
be started because the the show.
show contains clips that are
marked as incomplete.

Code 10685: “scheduler - system offline at show start time - show canceled”
(Warning)
Situation Solution
The scheduled show was not Nothing can be done, this occurred in the past. Make sure the system
started because the system is online at the right time for scheduled shows to play.
was offline at the time the
show should have started.

Code 10687: “scheduler - schedule write error - schedule update rejected” (Error)
Situation Solution
An error occurred while Check the schedule data. Restart the projector. If the problem persists,
updating the schedule data. escalate the issue including a log package from the system.

Code 10688: “scheduler - login failed - player control not possible” (Error)
Situation Solution
The scheduler could not login Restart the projector. If the problem persists, escalate the issue
to the Player and will not including a log package from the system.
be able to play scheduled
shows.

44 R5906594 ICMP 09/11/2016

 4. Troubleshooting

Code 10689: “scheduler - maximum show count per day exceeded” (Error)
Situation Solution
The schedule update Remove unnecessary shows from the schedule. The system limits
was rejected because the the number of show per day to prevent TMS applications to flood the
maximum number of shows schedule.
per day has been reached.

Code 10700: “security - clock adjustment out of allowed range - adjustment re-
jected” (Error)
Situation Solution
The secure clock adjustment Apply a shift within the allowed range. The DCI specifies that the
was rejected because the real-time clock of the system cannot be changed more than 6 minutes
requested shift would exceed forward or backward per year starting from January, 1 of each year.
the allowed limit per year.

Code 10701: “security - log export already running - export rejected” (Error)
Situation Solution
The secure log export cannot Wait for the end of the running export or cancel it before starting a
be started because another new one.
export is already running.

Code 10702: “security - log export not running - no status available” (Error)
Situation Solution
There are no secure log TMS applications should first start a secure log export before reading
export data available the export status.
because no secure log
export was initiated.

Code 10703: “security - certificate not found - cannot retrieve certificate” (Error)
Situation Solution
The requested certificate Only certificates listed by the ICMP can be retrieved.
cannot be retrieved because
it is not on the system.
The requested certificate Restart the projector. If the problem persists, escalate the issue
cannot be retrieved but it is including a log package from the system.
listed by the system.

Code 10704: “security - clock adjustment not allowed while playing - adjustment
rejected” (Error)
Situation Solution
The secure clock adjustment Wait the end of the playback and retry.
was rejected because it is not
allowed while a playback is
running.

Code 10705: “security - clock adjustment failed - adjustment not possible” (Error)
Situation Solution
An unexpected error occurred Restart the projector and retry.
during the secure clock
adjustment.

R5906594 ICMP 09/11/2016 45

4. Troubleshooting

Code 10706: “security - automatic clock adjustment out of budget - auto adjust-
ment not applied” (Maintenance)
Situation Solution
The secure clock cannot be Contact the support.
automatically adjusted to the
system clock because the
maximum budget of this year
has been consumed.

Code 10707: “security - automatic clock adjustment configured - adjustment re-

jected” (Error)
Situation Solution
The manual adjustment Check the system clock management.
of the secure clock was
rejected because the
secure is configured to
be automatically adjusted on
the system clock.

Code 10720: “license - license id already exists - add license rejected” (Error)
Situation Solution
The license cannot be added Any new license must have a different unique identifier.
because it is already present
on the system.

Code 10721: “license - license invalid format - add license rejected” (Error)
Situation Solution
The license cannot be added Get a correct license file. Be sure the file doesn’t get corrupted when
because it has an invalid copied over different devices.
format.
The license cannot be added Update the ICMP or get a valid license for that version.
because its format is not
supported by the current
ICMP version.

Code 10722: “license - license invalid signer thumbprint - add license rejected”
(Error)
Situation Solution
The license cannot be added Report the error and request a new license.
because its signer thumbprint
is not correct.

Code 10723: “license - license invalid structure id - add license rejected” (Error)
Situation Solution
The license cannot be added Report the error and request a new license.
because its structure id is
incorrect.

46 R5906594 ICMP 09/11/2016

 4. Troubleshooting

Code 10724: “license - license decryption error - add license rejected” (Error)
Situation Solution
The license cannot be Report the error and request a new license. Provide this system
added because it cannot be certificate.
decrypted on this system. It
was probably created with
another system certificate.

Code 10725: “license - invalid license signer chain - add license rejected” (Error)
Situation Solution
The license cannot be added Report the error and request a new license.
because its signer is not
correct.

Code 10726: “license - invalid license signature - add license rejected” (Error)
Situation Solution
The license cannot be added Report the error and request a new license.
because the signature is not
correct. The file was probably
modified or tampered.

Code 10727: “license - license out of date - add license rejected” (Error)
Situation Solution
The license cannot be Report the error and request a new license.
added because it is not valid
anymore.

Code 10728: “license - license outside signer time window - add license rejected”
(Error)
Situation Solution
The license cannot be added Report the error and request a new license.
because the signer time
window is not respected.

Code 10729: “license - license file cannot be saved - add license rejected” (Error)
Situation Solution
The license cannot be added Restart the system and retry.
because an error occurred
while storing the license.

Code 10730: “license - license not found - cannot retrieve license” (Error)
Situation Solution
The license cannot be Check the license is still present on the system.
retrieved because the unique
identifier is not found on the
system.

R5906594 ICMP 09/11/2016 47

4. Troubleshooting

Code 10731: “license - license not yet active - inactive license” (Error)
Situation Solution
The license cannot be added Wait for the validity period else report the error and request a new
because its validity time license.
window has not started yet.

Code 10732: “license - license out of date - out-of-date license” (Error)

Situation Solution
The license cannot be added Report the error and request a new license.
because its validity time
window has ended.

Code 10733: “delete license - license not found - cannot delete license” (Error)
Situation Solution
The license cannot be Check the license is still present on the system.
deleted because the unique
identifier is not found on the
system.

Code 10734: “license - license file cannot be deleted - cannot delete license” (Er-
ror)
Situation Solution
The license cannot be deleted Report the error and request a new license.
because it is not allowed.
Some licenses cannot be
deleted and require the install
of another license to be
removed.

Code 10735: “license - no valid Live IP Streaming license found - live support
disabled” (Error)
Situation Solution
No valid Live IP Streaming Report the error and request a new license.
license is present on the
system. The streaming of live
content is not be allowed.

Code 10750: “settings - clip title already exist - cannot save clip” (Error)
Situation Solution
The clip title already exist on Delete the existing clip before saving the new one.
the system and the new clip
cannot be saved.

Code 10751: “settings - invalid clip title - cannot save clip” (Error)
Situation Solution
The clip title is not valid. Enter a valid clip title.

48 R5906594 ICMP 09/11/2016

 4. Troubleshooting

Code 10752: “settings - invalid clip properties - cannot save clip” (Error)
Situation Solution
Some clip properties are not Check the clip properties.
valid.

Code 10753: “settings - clip not found - cannot delete clip” (Error)
Situation Solution
The clip cannot be deleted Check the clip is still present on the system.
because it is not found on the
system.

Code 10900: “player - command rejected” (Error)

Situation Solution
The command was rejected Wait for the player to end the current operation.
because the player is busy
with some operation.
The command was rejected Restart the projector. If the problem persists, escalate the issue
because the player has been including a log package from the system.
busy with some operation for
several minutes: player is
stalled.

Code 10901: “player - storage not available - selection failed” (Error)

Situation Solution
The player cannot select Insert HDDs for the local storage.
content because the HDDs
for the local storage are not
present.
The player cannot select Restart the projector. If the problem persists, escalate the issue
content because the local including a log package from the system.
storage was not mounted.
The player cannot select Repair or replace the failed HDDs.
content because the local
storage is in error.

Code 10903: “player - content not found - selection failed” (Error)

Situation Solution
The player cannot select Check that the content is present on the local storage.
content because it is not on
the local storage.

Code 10904: “player - content read error - selection failed” (Error)

Situation Solution
The player cannot select Restart the projector. If the problem persists, escalate the issue
content because an error including a log package from the system.
occurred while reading the
content.

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4. Troubleshooting

Code 10905: “player - content ingest running - selection failed” (Error)

Situation Solution
The player cannot select Wait for the end of ingest before playing the content.
content because the content
is being ingested.

Code 10906: “player - content check running - selection failed” (Error)

Situation Solution
The player cannot select Wait for the end of the integrity check before playing the content or
content because the content cancel the integrity check operation.
integrity check is running.

Code 10907: “player - content not supported - selection failed” (Error)

Situation Solution
The player cannot select Check the specification of the current version.
content because it refers to
unsupported material.
The player cannot select Check the specification of the current version.
content because it refers to
unsupported material in the
current version.

Code 10908: “player - no valid clip found - selection failed” (Error)

Situation Solution
The player cannot select Check validity of selected clips.
content because it found no
valid clip to play.

Code 10909: “player - maximum clip count exceeded - selection failed” (Error)
Situation Solution
The player cannot select Reduce the number of clips in the show.
content because it refers to
more than the allowed clip
count.

Code 10910: “player - maximum key count exceeded - selection failed” (Error)
Situation Solution
The player cannot select Reduce the number of encrypted clips in the show. Note that an
content because it refers to encrypted clips usually refers to several asset keys.
more than the allowed asset
key count.

Code 10911: “player - incomplete content - selection failed” (Error)

Situation Solution
The player cannot select Ingest the incomplete or missing clips.
content because it refers to
incomplete content.

50 R5906594 ICMP 09/11/2016

 4. Troubleshooting

Code 10912: “player - bad content integrity - playback can fail” (Warning)
Situation Solution
The player selected content It is highly recommended to delete and re-ingest corrupted content. If
that was marked as the source DCP is corrupted, then a healthy DCP should be requested.
corrupted. The play can The playback of such content can create picture or audio artefacts
start but it could run into or could simply fail.
issues depending on the
corruption type.

Code 10913: “player - hash from CPL and PKL do not match - selection failed”
(Error)
Situation Solution
The player selected content Request a new DCP from the content provider with matching hash
that contains inconsistent codes between the PKL and the CPL. The DCI does not allow
assets hash codes. The hash encrypted content to play if the hash codes don’t match.
codes are invalid in the DCP
itself.

Code 10914: “player - subtitles preprocessing error - cannot play” (Error)

Situation Solution
The subtitles cannot be Request a new DCP from the content provider with correct subtitles.
played because the assets
are invalid and cannot be
processed.
The subtitles cannot Restart the projector. If the problem persists, escalate the issue
be played because an including a log package from the system.
error occurred during
pre-processing.

Code 10915: “player - subtitles validation error - cannot play” (Error)

Situation Solution
The subtitles cannot be Request a new DCP from the content provider with correct subtitles.
played because they are not
valid and are rejected by the
renderer.
The subtitles cannot be Update the ICMP or get a content version with subtitles supported by
played because they are not the current ICMP version.
supported by the renderer.

Code 10916: “player - captions preprocessing error - cannot play” (Error)

Situation Solution
The closed captions cannot Request a new DCP from the content provider with correct closed
be played because the assets captions.
are invalid and cannot be
processed.
The closed captions cannot Restart the projector. If the problem persists, escalate the issue
be played because an including a log package from the system.
error occurred during
pre-processing.

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4. Troubleshooting

Code 10917: “player - captions validation error - cannot play” (Error)

Situation Solution
The closed captions cannot Request a new DCP from the content provider with correct closed
be played because they are captions.
not valid and are rejected by
the renderer.
The closed captions cannot Check the network path between the projector and the caption
be played because they rendering device.
cannot be accessed by the
caption rendering device.
The closed captions cannot Check the caption rendering device specifications.
be played because they are
not supported by the caption
rendering device.

Code 10918: “player - image processor not available - cannot play” (Error)
Situation Solution
The play cannot start Restart the projector. If the problem persists, escalate the issue
because there’s no including a log package from the system.
connection with the image
processor software.

Code 10920: “player - assets read error - selection failed” (Error)

Situation Solution
The player selection failed Check the content integrity. Delete corrupted content and ingest it
because an error occurred again. The system log may provide more details about the corrupted
while reading content assets. content.
One or more assets are
corrupted.
The playback failed because Check the content integrity. Delete corrupted content and ingest it
an error occurred while again. The system log may provide more details about the corrupted
reading content assets. One content.
or more assets are corrupted.

Code 10921: “player - assets missing - selection failed” (Error)

Situation Solution
The player selection failed Ingest the content that is incomplete to add the missing assets.
because some assets are
missing.

Code 10922: “player - IMB not available - cannot play” (Error)

Situation Solution
The play cannot start Restart the projector. If the problem persists, escalate the issue
because there’s no including a log package from the system.
connection with the IMB.

Code 10923: “player - CPL not compliant with SMPTE 429-7 - cannot play” (Error)
Situation Solution
The play cannot start Request a SMPTE compliant CPL from the content provider.
because one of the CPLs is
not SMPTE compliant.

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 4. Troubleshooting

Code 10924: “player - invalid CPL signature - cannot play” (Error)

Situation Solution
The play cannot start Request a CPL with a valid signature from the content provider.
because one of the CPLs has
an invalid signature.

Code 10925: “player - invalid CPL signer chain - cannot play” (Error)
Situation Solution
The play cannot start Request a CPL that is signed with a valid signer chain from the content
because the signature of provider.
one CPL was generated with
an invalid or non-compliant
signer chain.

Code 10926: “player - invalid CPL envelopped digest - cannot play” (Error)
Situation Solution
The play cannot start Request a CPL with a valid signature from the content provider.
because one of the CPL
digests used for the signature
does not match.

Code 10927: “player - missing CPL assets - cannot play” (Error)

Situation Solution
The play cannot start Ingest the CPL that is incomplete to add the missing assets.
because one of the CPLs is
missing one ore more assets.

Code 10928: “player - corruption in CPL assets - play might fail” (Warning)
Situation Solution
The play can start but one or It is highly recommended to delete and re-ingest corrupted content. If
more assets are corrupted the source DCP is corrupted, then a healthy DCP should be requested.
and could cause problems or The playback of such content can create picture or audio artefacts
failure during playback. or could simply fail.

Code 10929: “player - integrity check initialization error - cannot play” (Error)
Situation Solution
The security module cannot Request a DCP with valid HMAC values from the content provider.
compute valid integrity check
values because the content
HMAC values are incorrect.
The security module cannot Update the ICMP to a version supporting the HMAC values.
compute valid integrity
check values because the
content HMAC values are not
supported.

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4. Troubleshooting

Code 10930: “player - no valid KDM found - cannot play” (Error)

Situation Solution
The play cannot start Ingest a valid KDM for the encrypted CPL.
because there are no valid
KDMs for at least one of the
encrypted clips.

Code 10931: “player - KDM not found - selection failed” (Error)

Situation Solution
The selection in the player Check that the KDM is listed in the content browser. Delete the KDM
failed because the requested and ingest it again.
KDM is missing on the local
storage.

Code 10932: “player - KDM read error - selection failed” (Error)

Situation Solution
The selection in the player Delete the corrupted KDM and ingest it again.
failed because the system
failed to read the requested
KDM file.
The selection in the player Restart the projector. If the problem persists, delete the KDM and
failed because the system ingest it again. If the problem persists, escalate the issue including
failed to read information for a log package from the system.
the requested KDM in the
database.

Code 10933: “player - KDM not compliant with standard (SMPTE 430-1) - cannot
play” (Error)
Situation Solution
The play cannot start Request a KDM that is SMPTE 430-1 compliant. More details can be
because one KDM is not found in the syslog.
compliant with SMPTE 430-1
standard.

Code 10934: “player - invalid KDM signer chain - KDM rejected” (Error)
Situation Solution
The play cannot start Request a KDM that is signed with a valid signer chain from the
because the signature of one content provider.
KDM was generated with
an invalid or non-compliant
signer chain.

Code 10935: “player - invalid KDM envelopped digest - KDM rejected” (Error)
Situation Solution
The play cannot start Request a KDM with a valid signature from the content provider.
because one of the KDM
digests used for the signature
does not match.

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 4. Troubleshooting

Code 10936: “player - invalid KDM signature - KDM rejected” (Error)

Situation Solution
The play cannot start Request a KDM with a valid signature from the content provider.
because one of the KDMs
has an invalid signature.

Code 10937: “player - asset keys invalid match in the KDM - KDM rejected” (Error)
Situation Solution
The play cannot start Request a KDM or a CPL with matching decryption keys.
because one of the KDMs
is referencing keys that are
not matching with the keys
referenced by the CPL.

Code 10938: “player - invalid trusted device list in the KDM - KDM rejected” (Error)
Situation Solution
The play cannot start Request a KDM with a valid or a generic TDL. Note the ICMP is a
because one of the KDMs permanently married system and doesn’t process the TDL but it needs
contains an invalid trusted to check that the TDL is properly formatted. For the same reason,
device list (TDL). the ICMP only provides one certificate while separate IMB - ICP
configurations (non-permanently married) would provide 2 distinct
certificates.

Code 10939: “player - missing trusted device list in the KDM - KDM rejected” (Er-
ror)
Situation Solution
The play cannot start Request a KDM with a valid or a generic TDL. Note the ICMP is a
because one of the KDMs permanently married system and doesn’t process the TDL but it needs
does not contain a trusted to check that the TDL is properly formatted. For the same reason,
device list (TDL). The KDM the ICMP only provides one certificate while separate IMB - ICP
should at least reference a configurations (non-permanently married) would provide 2 distinct
generic TDL. certificates.

Code 10940: “player - KDM not matching the IMB certificate - KDM rejected” (Er-
ror)
Situation Solution
The play cannot start Ingest a KDM for the current ICMP certificate. The certificate can be
because one of the KDMs is exported from the about box of the Barco (Web) Commander or from
not targeted for the current Barco Communicator.
ICMP certificate. The KDM is
targeted for another device
with another certificate.

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4. Troubleshooting

Code 10941: “player - KDM decryption error - KDM rejected” (Error)

Situation Solution
The play cannot start Restart the projector. If the problem persists, escalate the issue
because one of the KDMs including a log package from the system.
could not be decrypted.
The play cannot start Check the system log and request a new KDM.
because one of the KDMs
is invalid and cannot be
decrypted.

Code 10942: “player - unvalidated CPL referenced in KDM - KDM rejected” (Error)
Situation Solution
The play cannot start For such operations, TMS applications should provide a correct explicit
because the targeted KDM KDM that matches the selected CPL.
is referencing a CPL that
was not previously validated.
TMS application is trying to
load a CPL with an explicit
KDM which is not matching.

Code 10943: “player - Media Player input used - input switching rejected” (Error)
Situation Solution
The system cannot switch to Wait for the end of the playback or stop the current playback before
an alternative input because switching to the alternative input.
the Media Player input is
currently used: a playback is
running.
The system cannot switch to Disable the scheduler and stop any running playback before switching
an alternative input because to the alternative input.
the Media Player input is
currently used: the scheduler
is enabled.

Code 10944: “player - service door tamper - cannot play” (Error)

Situation Solution
The play cannot start Close the service door and clear the tamper from the projector.
because a service door
tamper is being reported.

Code 10945: “player - board insertion tamper - cannot play” (Error)

Situation Solution
The play cannot start Make sure the board is properly inserted and clear the insertion tamper
because an insertion tamper from the projector.
is being reported. The
insertion tamper is triggered
when the ICMP is removed
from a projector but is only
reported when inserted in a
new projector.

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 4. Troubleshooting

Code 10946: “player - no show selected” (Error)

Situation Solution
The selected show cannot be TMS applications should first select a content in the Player in order
returned. A TMS application to read the selected show.
is trying to read the selected
show from the player but
nothing is currently selected.

Code 10947: “player - Media Player input not selected - cannot play” (Error)
Situation Solution
The playback cannot start Execute a macro on the projector to select the Media Player input
because the Media Player before starting the playback.
input is not the active input.
An alternative input is
currently selected.

Code 10948: “player - incomplete content (no picture found) - selection failed”
(Error)
Situation Solution
The player cannot play the The content is probably ill-formed or is using obsolete specifications.
selected content because Get a valid source DCP with a correct version of the content.
it cannot identify the video
asset.
The player cannot play the Update the ICMP with a version that supports that type of content.
selected content because it
does not support the type of
video asset.

Code 10949: “player - KDM outside signer time window - KDM rejected” (Error)
Situation Solution
The play cannot start Request a KDM with a correct validity period from the content provider.
because one of the KDM
validity is outside of the
signer validity period.

Code 10950: “player - slave player not connected - cannot play” (Error)
Situation Solution
The play cannot start Check the connectivity between the master and the slave projectors.
because a slave projector is
not connected.

Code 10951: “player - selection failed on slave player - cannot play” (Error)
Situation Solution
The play cannot start Check the error that occurred on the slave projectors. In case of show
because the selection failed format error, try to modify the show on the master using the Web
on a slave projector. Commander application and then retry.

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4. Troubleshooting

Code 10952: “player - play failed on slave player - cannot play” (Error)
Situation Solution
The play cannot start Check the error that occurred on the slave projectors.
because the play command
failed on a slave projector.

Code 10953: “player - change position failed on slave player - cannot play” (Error)
Situation Solution
The play cannot start Check the error that occurred on the slave projectors.
because the change position
command failed on a slave
projector.

Code 10954: “player - slave player not in slave mode - cannot play” (Error)
Situation Solution
The play cannot start Connect to the slave projectors, make sure the slave mode is active,
because a slave projector is reload the content on the master projector and retry.
not in slave mode anymore.

Code 10955: “player - stop failed on slave player” (Error)

Situation Solution
The stop command failed on Check the error that occurred on the slave projectors.
a slave projector.

Code 10956: “player - clear failed on slave player” (Error)

Situation Solution
The clear command failed on Check the error that occurred on the slave projectors.
a slave projector.

Code 10957: “player - slave player not in expected state - cannot play” (Error)
Situation Solution
The play cannot start Check the state and any error that occurred on the slave projectors.
because the player of a
slave projector is not in the
expected state.

Code 10958: “player - missing license on master player - playing in standalone

mode” (Warning)
Situation Solution
The expected multi-projector Check the license on the master and request a new one.
license is not present or not
valid on the master. The
master can be in standalone
mode only.

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 4. Troubleshooting

Code 10959: “player - command disabled in current player mode” (Error)

Situation Solution
The command is rejected Change the player mode and retry.
because it is not allowed in
the current player mode.

Code 10960: “player - selection failed on slave - playing in standalone mode”

(Warning)
Situation Solution
The selection failed on a Check the error that occurred on the slave projectors.
slave projector. The master
can play in standalone mode.

Code 10961: “player - invalid insert show cue - incomplete playlist” (Warning)
Situation Solution
The player could not Check that the show referenced by the cue exist and that it is valid.
dynamically insert show
referenced by a cue into the
selected content. The show
to insert does not exist or is
used.

Code 10962: “player - slave command rejected - not a Barco client” (Error)
Situation Solution
The slave projector rejects Reserved API call cannot be used by TMS or any client.
the command because it is
reserved internal use.

Code 10963: “player - license not allowing C-KDM key type - key rejected” (Error)
Situation Solution
The C-KDM key type is not Request a KDM or request a license to support C-KDM only or both
accepted because no valid KDM and C-KDM.
license is present to support
them.

Code 10964: “player - license not allowing KDM key type - key rejected” (Error)
Situation Solution
The KDM key type is not Request a C-KDM or request a license to support KDM only or both
accepted because no valid KDM and C-KDM.
license is present to support
them. A C-KDM license is
probably installed.

Code 10965: “player - key store failed - key rejected” (Error)

Situation Solution
The key could not be stored Clear the player and reload the content. If this fails, restart the projector
by the security manager. and retry. If this still fails, contact support.
The key cannot be used for
playback.

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4. Troubleshooting

Code 10966: “player - no remaining key credit - cannot play” (Error)

Situation Solution
The key is not valid anymore Request a new C-KDM to get new playback credits.
because the playback budget
has been fully consumed.

Code 10967: “player - invalid key signature - key rejected” (Error)

Situation Solution
The play cannot start Request a KDM with a valid signature from the content provider.
because one of the KDM has
an invalid signature.

Code 10968: “player - invalid key signer chain - key rejected” (Error)
Situation Solution
The play cannot start Request a KDM that is signed with a valid signer chain from the
because the signature of one content provider.
KDM was generated with
an invalid or not compliant
signer chain.

Code 10969: “player - key decryption error - key rejected” (Error)

Situation Solution
The play cannot start Restart the projector. If the problem persists, escalate the issue
because one of the KDM including a log package from the system.
could not be decrypted.
The play cannot start Check the system log and request a new KDM.
because one of the KDM
is invalid and cannot be
decrypted.

Code 10970: “player - invalid xml document - key rejected” (Error)

Situation Solution
The play cannot start Request a new valid key by the content key provider.
because the key is not a well
formed xml document. It is
probably corrupted.

Code 10971: “player - degraded mode - master/slave sync may be temporarily

unavailable” (Warning)
Situation Solution
The communication between Check the connectivity between the master and the slave projectors. If
the master and slave restored before the end of the current clip, the playback may continue
projectors is broken. The as normal else the master player will go to the standalone mode.
playback may continue till the
end of the current clip then
only the master will continue
the playback.

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 4. Troubleshooting

Code 10972: “player - reverted to standalone playback - master/slave sync is ig-

nored” (Warning)
Situation Solution
The communication between Restore the communication and reload the content on the master.
the master and slave
projectors is broken. The
playback could not be
synchronized anymore. The
master player is playing in
standalone mode.

Code 10973: “player - no valid key found - cannot play” (Error)

Situation Solution
The play cannot start Ingest a valid key for the encrypted CPL.
because there are no valid
key for at least one of the
encrypted clips.

Code 10974: “player - key not found - selection failed” (Error)

Situation Solution
The selection in the player Check the key is listed in the content browser. Delete the key and
failed because the requested ingest it again.
key is missing on the local
storage.

Code 10975: “player - key read error - selection failed” (Error)

Situation Solution
The selection in the player Delete the corrupted key and ingest it again.
failed because the system
failed to read the requested
key file.
The selection in the player Restart the projector. If the problem persists, delete the key and ingest
failed because the system it again. If the problem persists, escalate the issue including a log
failed to read information package from the system.
for the requested key in the
database.

Code 10976: “player - key not compliant with standard (SMPTE 430-1) - cannot
play” (Error)
Situation Solution
The play cannot start Request a key that is SMPTE 430-1 compliant. More details can be
because one key is not found in ths syslog.
compliant with SMPTE 430-1
standard.

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4. Troubleshooting

Code 10977: “player - invalid key envelopped digest - key rejected” (Error)
Situation Solution
The play cannot start Request a key with a valid signature from the content provider.
because one of the key
digest used for the signature
does not match.

Code 10978: “player - asset keys invalid match in the key - key rejected” (Error)
Situation Solution
The play cannot start Request a key or a CPL with matching decryption keys.
because one of the key is
referencing keys that are
not matching with the keys
referenced by the CPL.

Code 10979: “player - invalid trusted device list in the key - key rejected” (Error)
Situation Solution
The play cannot start Request a key with a valid or a generic TDL. Note the ICMP is a
because one of the key permanently married system and doesn’t process the TDL but it needs
contains an invalid trusted to check the TDL is properly formatted. For the same reason, the ICMP
device list (TDL). only provides one certificate while separate IMB - ICP configurations
(non-permanently married) would provide 2 distinct certificates.

Code 10980: “player - missing trusted device list in the key - key rejected” (Error)
Situation Solution
The play cannot start Request a key with a valid or a generic TDL. Note the ICMP is a
because one of the key does permanently married system and doesn’t process the TDL but it needs
not contain a trusted device to check the TDL is properly formatted. For the same reason, the ICMP
list (TDL). The key should only provides one certificate while separate IMB - ICP configurations
at least reference a generic (non-permanently married) would provide 2 distinct certificates.
TDL.

Code 10981: “player - key not matching the IMB certificate - key rejected” (Error)
Situation Solution
The play cannot start Ingest a key for the current ICMP certificate. The certificate can be
because one of the key is exported from the about box of the Barco Web Commander or from
not targeted for the current Barco Communicator.
ICMP certificate. The key is
targeted for another device
with another certificate.

Code 10982: “player - unvalidated CPL referenced in key - key rejected” (Error)
Situation Solution
The play cannot start For such operations, TMS applications should provide a correct explicit
because the targeted key key that matches the selected CPL.
is referencing a CPL that
was not previously validated.
TMS application is trying to
load a CPL with an explicit
key which is not matching.

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 4. Troubleshooting

Code 10983: “player - key outside signer time window - key rejected” (Error)
Situation Solution
The play cannot start Request a key with a correct validity period from the content provider.
because one of the key
validity is outside of the
signer validity period.

Code 10984: “player - limited playback - scheduled mode not allowed” (Error)
Situation Solution
The scheduler cannot play Play the show in manual mode or request a new key to have more
the loaded show because the budget to play the content.
playback has limitation and
cannot start at the begining
of the show playlist. It will
be the case if the key budget
only allows to play the end of
a content.

Code 10985: “player - immersive sound renderer error - immersive sound inac-
tive” (Warning)
Situation Solution
Immersive sound cannot be Check the communication with the immersive sound renderer or sound
validated by the immersive processor. Reload the content and retry. If the communication cannot
sound renderer or sound be restored. Restart both the projector and the immersive sound
processor. Immersive sound renderer.
will not play.

Code 10986: “player - missing immersive sound assets - immersive sound

skipped” (Warning)
Situation Solution
Some clips are missing Check the content and ingest the missing assets.
immersive sound assets.
Those clips will be played
without immersive sound.

Code 10987: “player - corrupted immersive sound assets - immersive sound might
fail” (Warning)
Situation Solution
Some clips contains Check the content and ingest the corrupted assets.
corrupted immersive sound
assets. The playback of
immersive sound may fail or
cause artefacts.

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4. Troubleshooting

Code 10988: “player - no valid immersive sound key found - immersive sound
skipped” (Warning)
Situation Solution
Some clips are missing Request the keys for the immersive sound renderer.
immersive sound keys.
Those clips will be played
without immersive sound.

Code 10989: “player - immersive sound assets read error - immersive sound
skipped” (Warning)
Situation Solution
Some immersive sound Reload the content. If this fails, restart the projector and retry. If this
assets could not be read still fails try to delete and ingest the content again.
properly. Those clips will be
played without immersive
sound.

Code 10990: “player - automatic input selection warning - play might fail” (Warn-
ing)
Situation Solution
An error was detected during Check the output on the screen. Check the macro used to select the
the automatic input selection. input. Activate the macro manually if needed but also check the player
The playback on that input status.
may be incorrect.

Code 10991: “player - mezzanine communication error - live IP not available” (Er-
ror)
Situation Solution
The communication with the Retry or restart the projector. If the problem persists, escalate the issue
mezzanine board is in error. including a log package from the system.
The live IP streaming is not
possible.

Code 10992: “player - live IP source selection error - live IP not available” (Error)
Situation Solution
The selection of the live IP Retry or restart the projector. If the problem persists, escalate the issue
source has Check the live IP including a log package from the system.
source and connectivity.

Code 10995: “player - ADSP input audio delay error - delay not applied” (Error)
Situation Solution
The audio settings for the Retry or restart the projector. If the problem persists, escalate the issue
alternative input could not including a log package from the system.
be applied on the embedded
sound processor. The audio
is in error.

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 4. Troubleshooting

Code 10996: “player - ADSP error - format configuration failed” (Error)

Situation Solution
The audio channel Restart the projector. If the problem persists, escalate the issue
configuration could not including a log package from the system.
be applied to the embedded
sound processor. The audio
is in error.

Code 10997: “player - IMB input switching error - input switching failed” (Error)
Situation Solution
The input switching has failed Retry or restart the projector. If the problem persists, escalate the issue
due to an error in the IMB. including a log package from the system.

Code 10998: “player - IMB error - play failed” (Error)

Situation Solution
The playback failed because Restart the projector. If the problem persists, escalate the issue
an error occurred on the IMB. including a log package from the system.

Code 10999: “player - IMB error - format configuration failed” (Error)

Situation Solution
The playback failed because Restart the projector. If the problem persists, escalate the issue
an error occurred while including a log package from the system.
applying the format on the
IMB.

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 5. ICMP service procedure

5. ICMP SERVICE PROCEDURE

About this chapter
This chapter describes how to removal and installation instructions of the ICMP and ICMP HDD. Further-
more, the battery replacement, the RAID controller replacement and ICMP HDD are described as well.

Overview
• Removing the ICMP
• Installing the ICMP
• Removing a HDD from the ICMP
• Installing a HDD into the ICMP
• Replacement of the battery
• RAID controller replacement

5.1 Removing the ICMP

WARNING: Power down the projector and let it cool down before starting the installation
procedure. You will find in the installation manuals of each projector the way to switch
off your installation.

CAUTION: Wear a wrist band which is connected to the ground while handling the elec-
trostatic discharge sensitive parts.

Necessary tools
• 7mm flat screwdriver.
• PH2 Phillips screwdriver.
• ESD wrist band.

How to remove the ICMP from the projector Card Cage?

1. Depending on the projector type the input cover of the projector has to be removed to access the fix-
ation screws of the installed ICMP. Use a 7 mm flat screwdriver. For detailed instructions see User &
Installation manual of the projector.
2. Release the four retaining screws at the front of the ICMP (reference 1). Use a PH2 Phillips screwdriver.
3. Pull the ICMP out of its compartment.
Note: All connections are made via the board to board connection with the back plane.

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5. ICMP service procedure

Image 5-1

Image 5-2

Removal of the ICMP from the Card Cage of the projector will result in tamper events
(service door tamper, insertion tamper).

In the ICMP, the content is stored on removable disks that allow fast recovery of this
content if you have to replace an ICMP. See chapter "Removing a HDD from the ICMP",
page 71.

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 5. ICMP service procedure

5.2 Installing the ICMP

This procedure assumes that the projector has been made ICMP ready. In other words
the Card Cage slots wherein the ICMP has to be inserted are empty and the latest pro-
jector software package is installed.

CAUTION: Wear a wrist band which is connected to the ground while handling the elec-
trostatic discharge sensitive parts.

Necessary tools
• 7mm flat screwdriver.
• PH2 Phillips screwdriver.
• ESD wrist band.

How to install the ICMP into the Card Cage?

1. Gently insert the ICMP in the guides of the Card Cage as illustrated below.
Caution: Ensure that the both sides of the ICMP are captured by the guides inside the Card Cage
compartment. See detail in image below.
2. Push (apply a little pressure) on both handles until the ICMP is fully inserted and the connection is made
with the back plane.
Note: All connections are made via the board to board connection with the back plane.
3. Alternately fasten the four screws (reference 1) at the front side of the ICMP. Use a PH2 Phillips screw-
driver.
Caution: Ensure to tighten the screws alternately!

Image 5-3

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5. ICMP service procedure

Image 5-4

4. Install the HDDs in case not yet installed. See procedure "Installing a HDD into the ICMP", page 72.
5. Install the cover of the Card Cage (not needed in case this is a DP2K S series projector). Use a 7 mm
flat screwdriver.
6. Reconnect the power cord and switch on the projector.
7. Proceed with retrieving the device certificate from the ICMP for ordering the correct KDMs to play Dig-
ital Cinema Packages (DCPs). For detailed instructions see user guide of the (WEB) Commander or
Communicator.

Replacing the ICMP in the Card Cage of the projector will result in tamper events (service
door tamper, insertion tamper). An authorization to clear the security warning on the
projector, after installation, will be needed. You will find in the installation manuals of
each projector the way to clear the security warnings.

In the ICMP, the content is stored on removable disks that allow fast recovery of this
content if you have to replace the ICMP. See chapters "Removing a HDD from the ICMP",
page 71, and "Installing a HDD into the ICMP", page 72. However, take into account that
the matching KDM file must be ingested into the ICMP to play the cinema content (DCP
file) available on the HDDs.

A newly installed ICMP has the factory settings. The ICMP software offers the ability to
import setting parameters from a backup file. For detailed instructions see Communi-
cator user guide.

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 5. ICMP service procedure

5.3 Removing a HDD from the ICMP

In case the ICMP has to be returned to factory (e.g. for repair) the non defective HDDs
should be removed and kept.

How to remove a HDD ?

1. Switch off the projector.
2. Moving the latch towards the left.

Image 5-5

3. Push the unlock button to open the handle.

Image 5-6

4. Pull the HDD out of its slot.

Image 5-7

To install the HDD see procedure "Installing a HDD into the ICMP", page 72.

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5. ICMP service procedure

5.4 Installing a HDD into the ICMP

This procedure assumes that the HDD slot of the ICMP is empty. If not, see procedure
"Removing a HDD from the ICMP", page 71.

CAUTION: Always use a new empty spare part HDD from Barco to replace a malfunction
HDD. Do not use a HDD from another ICMP HDD set.

CAUTION: Always make sure that all HDDs in the ICMP HDD set have the same storage
capacity. See label on top of the HDD to know the storage capacity.

How to install a HDD ?

1. Ensure that the projector is switched off.
2. Prepare the HDD for insertion by moving the latch towards the left and push the unlock button to open
the handle.

Image 5-8

3. Insert the HDD into the HDD slot. Ensure that the handle is sufficiently open so that the hook (reference
1) of the handle can pass the front plate of the ICMP.

Image 5-9

4. Push the HDD completely and firmly inside its slot, close the handle, and move the latch towards the
right.

72 R5906594 ICMP 09/11/2016

 5. ICMP service procedure

Image 5-10

5. Switch on the projector.

In case you replace one HDD (e.g. degraded mode) the ICMP automatically starts with
the RAID recovery process. The red LED of the HDD which has to be rebuilt is blinking.
This process takes about 200 GB per hour. Once the RAID is completed the red LED
turns off.

CAUTION: It’s strongly recommended to complete the RAID recovery process prior to
starting a show. This to ensure that the content integrity is preserved and that the show
is not interrupted.

5.5 Replacement of the battery

What has to be done? (procedure overview)
Once the ICMP card is removed from the projector (see ICMP installation Manual), you must:
• Remove the cover from the battery slot.
• Insert the new battery in the empty slot.
• Remove the old battery.
• Replace the cover.
• Write the insertion date (MM/YY) on the sticker.

CAUTION: Danger of explosion when replaced with wrong type of battery. Replace
the battery only with a 3V Lithium battery which has the same CR2477N (Barco Ref.
[P222004]) or equivalent type recommended by Barco.

CAUTION: Always leave a working battery on the ICMP card. Removing all the batteries
at the same time will cause immediate failure of the card and the only way to recover the
functionality of the card is the return it to the manufacturer.

Necessary tools
• Insulated flat blade screwdriver (not included in the replacement kit that Barco offers).
• Pen to write the date on the sticker (not included in the replacement kit that Barco offers).
• 2 Tamper evident stickers (not included in the replacement kit that Barco offers for security reasons).
• 5 cm of plastic (insulating) tube (Supplied in the replacement kit).
• Pair of insulating gloves (Supplied in the replacement kit).

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5. ICMP service procedure

Preparation
1. Wear insulating gloves.
2. Place the ICMP on a stable (solid), flat and insulated support. Flip that board upside-down and place
the back of the board in front of you.
3. Locate the batteries slots on the board.

CAUTION: Never place the ICMP on a conductive surface. This to avoid short circuits
and a flat battery.

It is recommended to hold the ICMP card against a heavier object during the execution
of the procedure in order to facilitate handling: Remove or put a battery sometimes
requires exercising pressure on the card.

How to replace the ICMP battery

1. Remove the cover from the battery slot by apply a little pressure on the two hooks situated on either
side of the cover.
This action that give direct access to the battery, will break the tamper evident stickers. New tamper
evident stickers must be applied after new battery is installed.

Image 5-11
1 Battery slot with battery inside
2 Empty battery slot
3 “Tamper evident” sticker cut in two parts.

2. Regardless of the battery slot (right or left), one of them already contains the old battery. Insert the
piece of plastic tube on the positive connector of the empty slot.

74 R5906594 ICMP 09/11/2016

 5. ICMP service procedure

Image 5-12

3. Put the new battery in the empty slot.

Tip: By introducing the battery on the front of the slot (where the edge is less high), you need to tilt
less the battery.

Image 5-13
Caution: CAUTION: Please insert the new battery in the correct orientation! References should be
facing up.

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5. ICMP service procedure

Image 5-14

Now, there is one battery in each battery slot:

Image 5-15

4. Remove the piece of plastic tube.

Image 5-16

76 R5906594 ICMP 09/11/2016

 5. ICMP service procedure

5. Insert the piece of plastic tube on the positive connector of the other slot (the old battery).

Image 5-17

6. You can use the insulated flat screwdriver to help you to release the old battery.
Caution: Be very careful not to touch the two connectors (positive / negative) in the battery slot with the
battery or any other metallic objects. A short circuit between the two connectors would cause
immediate failure of the card.

Image 5-18

7. Remove the piece of plastic tube.

Only the new battery remains. The other slot must be empty.

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5. ICMP service procedure

Image 5-19

8. Place the cover on the battery slot.

Image 5-20

9. Place two new tamper evident stickers between the cover and the card. Ensure that the tamper evident
stickers do not cover the gold plated contacts of the printed circuit board.

78 R5906594 ICMP 09/11/2016

 5. ICMP service procedure

Image 5-21

10.And finally, strike out the old insertion date on the cover and write the new one (MM/YY) on the empty
location.

Image 5-22

5.6 RAID controller replacement

WARNING: Power down the projector and let it cool down before starting the installation
procedure. You will find in the installation manuals of each projector the way to switch
off your installation.

CAUTION: Wear a wrist band which is connected to the ground while handling the elec-
trostatic discharge sensitive parts.

No content is lost, and no new certificate (KDM) is needed during this procedure.

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5. ICMP service procedure

Operating time
Replacement of the RAID controller, between ICMP board removal from the projector and ICMP board
installed back and operating should take approximately 30 minutes.

There is no extra time due to storage restore, because the replacement of the RAID con-
troller has no incidence on the HDDs content.

Concerned parts
Spare Part Kit Description
R7681136K Barco ICMP RAID controller kit

Necessary tools
• Torx T10 screwdriver
• Torx T15 screwdriver
• Phillips PH2 screwdriver (only to remove the ICMP from the projector)
• ESD wrist strap and anti-static mat
• Projector’s Dallas key if applicable

How to replace the RAID controller

1. Remove the ICMP from the projector. For details on the removing procedure, please refer to chapter
"Removing the ICMP", page 67.
2. Remove the 3 hard disks. For details on the removing procedure, please refer to chapter "Removing a
HDD from the ICMP", page 71.
Warning:Appling next steps of this procedure without removing the hard disks may lead to severe
damages of the system.
3. Open the ICMP to get access to the RAID controller:
a) Put the ICMP upside down.
b) The bottom layer of the ICMP is constituted by the metal plate (without the 3 hard disks), the hard
disks backplane and the security board.
c) Separate the modules by removing that bottom layer (which is at the top, following step a). You will
need to loosen the 4 x T15 screws and remove 2 of the 3 long spacers that hold the security board
with 5 x T10 on the metal plate, as shown in image 5-23.

Image 5-23

80 R5906594 ICMP 09/11/2016

 5. ICMP service procedure

d) Remove the 2 long spacers as shown in image 5-24. For this you need to loosen 5 x T10 screws.

Image 5-24
e) Carefully, put the bottom board of the ICMP upwards, as shown on image 5-25.

Image 5-25

4. Removal of the RAID controller module.

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5. ICMP service procedure

a) You now have easy access to replace the RAID controller.

b) Disconnect the 3 x SATA connectors from the RAID controller, identified by 1, 2 and 3 in image 5-26.

Image 5-26
Note: To disconnect SATA connectors, you have to press the clips at the bottom of every connector.

Image 5-27
c) Loosen the 4 x T10 screws to release the RAID controller from the main ICMP module, identified by
arrows in image 5-26.
Note: Be careful once these screws removed because it still remains a connector between the main
ICMP board and the RAID controller.

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 5. ICMP service procedure

d) Now you can remove the white connector, identified by 4 in image 5-26, from the RAID controller.
e) The RAID controller can now be removed.

Image 5-28

5. Installation of the new RAID controller module.

a) Before placing back the RAID controller on the main ICMP board, click in the white connector on the
RAID controller, identified by 4 in image 5-26.
Warning: Neglecting to click on that white connector might bend and damage the new RAID con-
troller.
b) Position the new RAID controller on the ICMP module. Be careful with the connector between the
main ICMP board and the RAID controller
c) Tighten the 4 x T10 screws on the RAID controller to lock them together, identified by arrows in
image 5-26.
Note: If you use a dynamometric Torx T10, you can setup this to a torque of 1 Nm.
d) Connect the 3 SATA connectors, identified by 1, 2 and 3 on image 5-26.
e) Place the bottom plate into the ICMP assembly and lock the 4 T15 screws from the bottom, as shown
in image 5-23.
f) Put the 2 long spacers back that hold the little security board on the metal plate and connect the 5
T10 screws that holds the whole assembly and spacers together, as shown in image 5-23.
6. Final steps.
a) You can now install the 3 hard disks. They are auto detecting, so it’s not important in which slot or
order you’ve inserted the 3 hard disks. For details on the HDDs installation procedure, please refer
to chapter "Installing a HDD into the ICMP", page 72.
b) Place the ICMP module into the projector and secure the 4 x PH2 screws that hold the ICMP. For
details on the ICMP installation procedure, please refer to chapter "Installing the ICMP", page 69.
c) The removal of the ICMP from the Card Cage of the projector has resulted in a tamper event (service
door tamper or insertion tamper). Before you can start playing content, you need to clear the error
with either the Dallas key or the Key button depending on the type of projector.

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5. ICMP service procedure

84 R5906594 ICMP 09/11/2016

 Index

INDEX
E formatter - red satellite reset under voltage 19
Error code name 17–65 formatter - red satellite sri link error 20
automation - action execution error - action failed 32 formatter - red satellite thermal shutdown 19
automation - action not supported - action formatter - satellite configuration error 18
ignored 31 formatter - satellite hardware mismatch 18
automation - cannot check full macro execution - formatter - sequence file checksum error 19
please check the macro has been executed 32 formatter - sequence file mismatch 19
automation - device not connected - action failed 32 gip - communication error with DSP maxim1619 22
automation - device not supported - device gip - communication error with ICP maxim1619 22
ignored 31 gip - communication error with IMB maxim1619 22
automation - engine not available - cue handling gip - communication error with PPC maxim1619 22
rejected 31 gip - no pciexpress connection with ICP FPGA 22
automation - GPIO access error - GPIO status not gip - no SMS.be communication 21
available 31 gip - read from SMS.be failed 22
automation - internal login failed - player control not gip - Slave ICMP not playing the same
available 31 Videoframe 23
automation - invalid action parameters - action gip - Slave ICMP receiving invalid LTC packages 23
ignored 31 gip - Slave ICMP: LTC is not alive 23
automation - referenced show not found - action gip - Slave ICMP: LTC is not locked 23
ignored 32 gip - write to SMS.be failed 21
check - content check busy - cannot check new ICMP - battery low error 26
content 35 ICMP - battery low warning 26
check - database error - cannot check content 35 ICMP - command not implemented 25
check - requested content being ingested - cannot ICMP - insufficient user rights - command
check content 35 rejected 25
check - requested content selected in player - cannot ICMP - invalid command arguments - command
check content 35 rejected 25
clip referenced in a show 38 ICMP - invalid user login - login denied 25
content being checked - cannot delete content 37 ICMP - player not cleared - command rejected 26
content being ingested - cannot delete content 37 ICMP - player requires all resources - command
content not found - cannot delete content 37 rejected 26
content selected in player - cannot delete content 37 ICMP - started in failsafe mode 26
database error - cannot delete content 37 ICMP - storage busy - command rejected 27
database error - cannot delete key 38 ICMP - system log export running - command
delete license - license not found - cannot delete rejected 26
license 48 ICMP - system shutting down - command
formatter - blue satellite bias under voltage 21 rejected 25
formatter - blue satellite configuration error 21 ICMP - system starting - command rejected 25
formatter - blue satellite in reset 21 ICMP - unexpected error 24
formatter - blue satellite offset under voltage 21 ICMP - update running - command rejected 25
formatter - blue satellite reset under voltage 21 ICMP - version info read error 26
formatter - blue satellite sri link error 21 ingest - invalid or missing info from PKL - cannot
formatter - blue satellite thermal shutdown 21 ingest 42
formatter - DMD file checksum error 18 ingest - invalid or missing UUID - cannot ingest 42
formatter - DMD file mismatch 19 ingest - maximum pending job count exceeded -
formatter - green satellite bias under voltage 20 cannot add more jobs 42
formatter - green satellite configuration error 20 ingest - not available - cannot scan or ingest 38
formatter - green satellite in reset 20 ingest job - copy failed - ingest aborted 42
formatter - green satellite offset under voltage 20 ingest job - corrupted CPL - CPL might not play 43
formatter - green satellite reset under voltage 20 ingest job - corrupted immersive sound - immersive
formatter - green satellite sri link error 20 sound might not play 43
formatter - green satellite thermal shutdown 20 ingest job - incomplete immersive sound - immersive
formatter - red satellite bias under voltage 19 sound will not play 43
formatter - red satellite configuration error 19 ingest job - ingest job id already exists - cannot add
formatter - red satellite in reset 20 ingest job 41
formatter - red satellite offset under voltage 19 ingest job - invalid CPL - CPL will not play 43

R5906594 ICMP 09/11/2016 85

Index

ingest job - invalid key format - cannot ingest 41 license - no valid Live IP Streaming license found -
ingest job - invalid source url - cannot ingest 42 live support disabled 48
ingest job - item selected by player - cannot player - ADSP error - format configuration failed 65
ingest 41 player - ADSP input audio delay error - delay not
ingest job - not enough space on local storage - applied 64
cannot ingest 41 player - asset keys invalid match in the KDM - KDM
ingest job - requested item not found - cannot rejected 55
ingest 41 player - asset keys invalid match in the key - key
ingest scan - connection to source failed - cannot rejected 62
scan source 39 player - assets missing - selection failed 52
ingest scan - CPL is corrupted - cannot play that player - assets read error - selection failed 52
CPL 43 player - automatic input selection warning - play
ingest scan - invalid CPL body - cannot play that might fail 64
CPL 40 player - bad content integrity - playback can fail 51
ingest scan - invalid CPL metadata - cannot play that player - board insertion tamper - cannot play 56
CPL 40 player - captions preprocessing error - cannot
ingest scan - invalid source url - cannot scan play 51
source 39 player - captions validation error - cannot play 52
ingest scan - key not matching the local certificate - player - change position failed on slave player -
cannot play with that key 41 cannot play - cannot play 58
ingest scan - source scan already started - new scan player - clear failed on slave player 58
request rejected 40 player - command disabled in current player
ingest scan - source scan not started - scan report mode 59
not available 39 player - command rejected 49
ingest scan - timeout connecting to source - cannot player - content check running - selection failed 50
scan source 39 player - content ingest running - selection failed 50
ingest scan - too many files in source - cannot scan player - content not found - selection failed 49
source 40 player - content not supported - selection failed 50
ingest scan - too many source parsers currently player - content read error - selection failed 49
active - cannot scan source 40 player - corrupted immersive sound assets -
key being ingested - cannot delete key 37 immersive sound might fail 63
key not found - cannot delete key 38 player - corruption in CPL assets - play might fail 53
key selected in player - cannot delete key 38 player - CPL not compliant with SMPTE 429-7 -
key still valid 38 cannot play 52
license - invalid license signature - add license player - degraded mode - master/slave sync may be
rejected 47 temporarily unavailable 60
license - invalid license signer chain - add license player - hash from CPL and PKL do not match -
rejected 47 selection failed 51
license - license decryption error - add license player - image processor not available - cannot
rejected 47 play 52
license - license file cannot be deleted - cannot player - IMB error - format configuration failed 65
delete license 48 player - IMB error - play failed 65
license - license file cannot be saved - add license player - IMB input switching error - input switching
rejected 47 failed 65
license - license id already exists - add license player - IMB not available - cannot play 52
rejected 46 player - immersive sound assets read error -
license - license invalid format - add license immersive sound skipped 64
rejected 46 player - immersive sound renderer error - immersive
license - license invalid signer thumbprint - add sound inactive 63
license rejected 46 player - incomplete content - selection failed 50
license - license invalid structure id - add license player - incomplete content (no picture found) -
rejected 46 selection failed 57
license - license not found - cannot retrieve player - integrity check initialization error - cannot
license 47 play 53
license - license not yet active - inactive license 48 player - invalid CPL envelopped digest - cannot
license - license out of date - add license rejected 47 play 53
license - license out of date - out-of-date license 48 player - invalid CPL signature - cannot play 53
license - license outside signer time window - add player - invalid CPL signer chain - cannot play 53
license rejected 47

86 R5906594 ICMP 09/11/2016

 Index

player - invalid insert show cue - incomplete player - missing trusted device list in the key - key
playlist 59 rejected 62
player - invalid KDM envelopped digest - KDM player - no remaining key credit - cannot play 60
rejected 54 player - no show selected 57
player - invalid KDM signature - KDM rejected 55 player - no valid clip found - selection failed 50
player - invalid KDM signer chain - KDM rejected 54 player - no valid immersive sound key found -
player - invalid key envelopped digest - key immersive sound skipped 64
rejected 62 player - no valid KDM found - cannot play 54
player - invalid key signature - key rejected 60 player - no valid key found - cannot play 61
player - invalid key signer chain - key rejected 60 player - play failed on slave player - cannot play 58
player - invalid trusted device list in the KDM - KDM player - reverted to standalone playback -
rejected 55 master/slave sync is ignored 61
player - invalid trusted device list in the key - key player - selection failed on slave - playing in
rejected 62 standalone mode 59
player - invalid xml document - key rejected 60 player - selection failed on slave player - cannot
player - KDM decryption error - KDM rejected 56 play 57
player - KDM not compliant with standard (SMPTE player - service door tamper - cannot play 56
430-1) - cannot play 54 player - slave command rejected - not a Barco
player - KDM not found - selection failed 54 client 59
player - KDM not matching the IMB certificate - KDM player - slave player not connected - cannot play 57
rejected 55 player - slave player not in expected state - cannot
player - KDM outside signer time window - KDM play 58
rejected 57 player - slave player not in slave mode - cannot
player - KDM read error - selection failed 54 play 58
player - key decryption error - key rejected 60 player - stop failed on slave player 58
player - key not compliant with standard (SMPTE player - storage not available - selection failed 49
430-1) - cannot play 61 player - subtitles preprocessing error - cannot
player - key not found - selection failed 61 play 51
player - key not matching the IMB certificate - key player - subtitles validation error - cannot play 51
rejected 62 player - unvalidated CPL referenced in KDM - KDM
player - key outside signer time window - key rejected 56
rejected 63 player - unvalidated CPL referenced in key - key
player - key read error - selection failed 61 rejected 62
player - key store failed - key rejected 59 projector - command rejected 30
player - license not allowing C-KDM key type - key projector - communication not initialized - projector
rejected 59 control disabled 30
player - license not allowing KDM key type - key projector - macro execution error 30
rejected 59 projector - macro not found 31
player - limited playback - scheduled mode not projector - no messages available 30
allowed 63 save show - invalid format - save show rejected 36
player - live IP source selection error - live IP not save show - invalid title format - save show
available 64 rejected 37
player - maximum clip count exceeded - selection save show - show id already exists - save show
failed 50 rejected 36
player - maximum key count exceeded - selection save show - show selected in player - cannot save
failed 50 show 37
player - Media Player input not selected - cannot scheduler - corrupted clips in the show - cannot start
play 57 show 44
player - Media Player input used - input switching scheduler - incomplete clips in the show - cannot
rejected 56 start show 44
player - mezzanine communication error - live IP not scheduler - invalid schedule format - schedule
available 64 update rejected 43
player - missing CPL assets - cannot play 53 scheduler - invalid schedule time range - schedule
player - missing immersive sound assets - immersive update rejected 44
sound skipped 63 scheduler - login failed - player control not
player - missing license on master player - playing possible 44
in standalone mode 58 scheduler - maximum show count per day
player - missing trusted device list in the KDM - KDM exceeded 45
rejected 55 scheduler - schedule write error - schedule update
rejected 44

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Index

scheduler - show title not found - cannot start settings - user password too weak - settings
show 44 rejected 28
scheduler - system offline at show start time - show show is referenced by a cue 38
canceled 44 show scheduled 38
security - automatic clock adjustment configured - storage - file system check already running - file
adjustment rejected 46 system check rejected 36
security - automatic clock adjustment out of budget storage - file system check failed - file system check
- auto adjustment not applied 46 aborted 36
security - certificate not found - cannot retrieve storage - file system check is not running - no status
certificate 45 available 36
security - clock adjustment failed - adjustment not storage - file system check running - command
possible 45 rejected 33
security - clock adjustment not allowed while playing storage - file system check storage mounted - file
- adjustment rejected 45 system check rejected 36
security - clock adjustment out of allowed range - storage - file system check uncorrected errors -
adjustment rejected 45 errors left uncorrected 36
security - log export already running - export storage - HDD 1 errors detected - possible HDD 1
rejected 45 failure 34
security - log export not running - no status storage - HDD 2 errors detected - possible HDD 2
available 45 failure 35
settings - clip title already exist - cannot save clip 48 storage - HDD 3 errors detected - possible HDD 3
settings - conflict between network addresses - failure 35
settings rejected 27 storage - HDD size mismatch 33
settings - conflict with reserved user - settings storage - HDD size mismatch - HDD full capacity not
rejected 29 used 32
settings - duplicated automation device - settings storage - local storage not available 33
rejected 28 storage - possible file system corruption - please run
settings - duplicated automation event - settings file system check 33
rejected 27 storage - read from database error 34
settings - duplicated automation group - settings storage - read from storage error 34
rejected 28 storage - requested content not found 33
settings - invalid audio delay - settings rejected 28 storage - requested key not found 34
settings - invalid audio output frequency - settings storage - storage database update in progress -
rejected 28 command rejected 33
settings - invalid clip properties - cannot save clip 49 storage - storage disabled by configuration -
settings - invalid clip title - cannot save clip 48 command not available 33
settings - invalid network settings - settings storage - the RAID is broken - storage is not
rejected 27 available 32
settings - invalid settings format - settings storage - the RAID is degraded 34
rejected 27 storage - the storage mount failed - cannot access
settings - invalid system settings - settings storage 34
rejected 30 system - cpu cpld initialization failed 22
settings - missing minimum admin and show system - error on 0.9V power 17
manager user - settings rejected 29 system - error on 3.3V power 17
settings - multi-projector settings change refused - system - error on power good 17
settings rejected" 29 system - error on power sequencer 17
settings - network settings update error - settings system - HDD power error 24
update failed 29 system - I2C error reading Audio DSP
settings - player selection not cleared - settings temperature 24
rejected 28 system - I2C error reading environment
settings - reserved network address range - settings temperature 23
rejected 27 system - I2C error reading ICP FPGA
settings - restoring image processor files error - temperature 24
factory files not restored 29 system - I2C error reading IMB FPGA
settings - settings file not found - unable to load 29 temperature 24
settings - test settings already running - test settings system - I2C error reading Power PC
rejected 30 temperature 24
settings - unreachable NTP server - NTP sync might system - ICMP startup process busy 22
not work 30 system - overtemperature detected 18

88 R5906594 ICMP 09/11/2016

 Index

system - temperature to high on audio DSP 18 10070 23

system - temperature to high on ICP FPGA 18 10071 24
system - temperature to high on IMB FPGA 18 10072 24
system - temperature to high on PPC 18 10073 24
system - Video Mezzanine FPGA version 10074 24
mismatch 24 10075 24
Error code number 17–65 10076 24
10003 17 10501 24
10004 17 10502 25
10005 17 10503 25
10006 17 10504 25
10007 17 10505 25
10008 18 10506 25
10009 18 10507 25
10010 18 10508 25
10011 18 10510 26
10012 18 10511 26
10014 18 10512 26
10015 18 10513 26
10016 18 10514 26
10017 19 10515 26
10018 19 10516 26
10019 19 10517 27
10020 19 10520 27
10021 19 10521 27
10022 19 10522 27
10023 19 10523 27
10024 19 10524 27
10025 20 10525 28
10026 20 10526 28
10030 20 10527 28
10031 20 10528 28
10032 20 10529 28
10033 20 10530 28
10034 20 10531 29
10035 20 10532 29
10036 20 10533 29
10040 21 10534 29
10041 21 10535 29
10042 21 10536 29
10043 21 10537 30
10044 21 10538 30
10045 21 10539 30
10046 21 10540 30
10050 21 10541 30
10051 21 10542 30
10052 22 10543 30
10055 22 10544 31
10056 22 10560 31
10057 22 10561 31
10058 22 10562 31
10060 22 10563 31
10061 22 10564 31
10062 22 10565 31
10063 23 10566 32
10064 23 10567 32
10065 23 10568 32
10066 23 10569 32
10067 23 10573 32
10068 23 10574 32

R5906594 ICMP 09/11/2016 89

Index

10575 33 10658 42
10576 33 10659 42
10577 33 10660 42
10578 33 10661 43
10579 33 10663 43
10580 33 10664 43
10581 33 10665 43
10582 34 10666 43
10583 34 10680 43
10584 34 10681 44
10585 34 10682 44
10586 34 10683 44
10587 34 10684 44
10588 35 10685 44
10589 35 10687 44
10591 35 10688 44
10592 35 10689 45
10593 35 10700 45
10594 35 10701 45
10595 36 10702 45
10596 36 10703 45
10597 36 10704 45
10598 36 10705 45
10599 36 10706 46
10600 36 10707 46
10601 36 10720 46
10602 37 10721 46
10603 37 10722 46
10620 37 10723 46
10621 37 10724 47
10622 37 10725 47
10623 37 10726 47
10624 37 10727 47
10625 37 10728 47
10626 38 10729 47
10627 38 10730 47
10628 38 10731 48
10629 38 10732 48
10630 38 10733 48
10631 38 10734 48
10632 38 10735 48
10640 38 10750 48
10641 39 10751 48
10642 39 10752 49
10643 39 10753 49
10644 39 10900 49
10645 40 10901 49
10646 40 10903 49
10647 40 10904 49
10648 40 10905 50
10649 40 10906 50
10650 41 10907 50
10651 41 10908 50
10652 41 10909 50
10653 41 10910 50
10654 41 10911 50
10655 41 10912 51
10656 42 10913 51
10657 42 10914 51

90 R5906594 ICMP 09/11/2016

 Index

10915 51 10975 61
10916 51 10976 61
10917 52 10977 62
10918 52 10978 62
10920 52 10979 62
10921 52 10980 62
10922 52 10981 62
10923 52 10982 62
10924 53 10983 63
10925 53 10984 63
10926 53 10985 63
10927 53 10986 63
10928 53 10987 63
10929 53 10988 64
10930 54 10989 64
10931 54 10990 64
10932 54 10991 64
10933 54 10992 64
10934 54 10995 64
10935 54 10996 65
10936 55 10997 65
10937 55 10998 65
10938 55 10999 65
10939 55
10940 55
10941 56 G
10942 56 General 7
10943 56
10944 56
10945 56 H
10946 57 HDD 71–72
10947 57 Remove 71–72
10948 57
10949 57
10950 57 I
10951 57 ICMP 67, 69
10952 58 Install 69
10953 58 Remove 67
10954 58 ICMP Assembly overview 7
10955 58 ICMP HDD 9
10956 58 Status LEDs 9
10957 58 Troubleshooting 9
10958 58 ICMP reset 12
10959 59 Install 69
10960 59 ICMP 69
10961 59 Introduction of ICMP battery 10
10962 59
10963 59
10964 59 M
10965 59 Maintenance 15
10966 60 1 year 15
10967 60 Maintenance actions 15
10968 60
10969 60
10970 60 P
10971 60 Preventative 15
10972 61 Maintenance actions 15
10973 61
10974 61

R5906594 ICMP 09/11/2016 91

Index

R Instructions 3
RAID controller replacement 79 Status LEDs 8–9
Remove 67, 71–72 ICMP HDD 9
HDD 71–72
ICMP 67
Replacement of the battery 73
T
Reset button 12 Troubleshoot 17
ICMP 17
Troubleshooting 17
S
Safety 3

92 R5906594 ICMP 09/11/2016