Data Back-up/Restore Instruction Manual

File No. SME160031C0

R161221P7903-TTEC
Ver03 F_2018_06
(L6.11)
CONTENTS
1. OUTLINE .......................................................................................................................... 3
1.1 Applicable Model ......................................................................................................... 3
2. HDD ALERT FUNCTION .................................................................................................. 4
2.1 General Description .................................................................................................... 4
2.2 Alert Function .............................................................................................................. 4
2.3 Alert Indication Conditions ........................................................................................... 4
2.4 Example of Alert Indications ........................................................................................ 5
2.5 Setting ......................................................................................................................... 6
2.6 Precautions ................................................................................................................. 7
3. HDD DATA BACK-UP/RESTORE FUNCTION.................................................................. 8
3.1 System Firmware / System Software Versions ............................................................ 8
3.2 Backup/Restoring ........................................................................................................ 8
3.3 Applicable Data for Backup ......................................................................................... 9
3.4 Precautions ............................................................................................................... 10
3.5 Back-up Procedure ................................................................................................... 11
3.6 Schedule of Automatic Data Backup ......................................................................... 15
3.7 Restoring Procedure ................................................................................................. 16
3.8 HDD Data Replacement Procedure using Back-up/Restore Function ...................... 20
4. ERROR CODES ............................................................................................................. 23
5. SELF-DIAGNOSIS CODE LIST ...................................................................................... 25

© 2017, 2018 TOSHIBA TEC CORPORATION All rights reserved

Under the copyright laws, this manual cannot be reproduced in any form without the prior
written permission of TOSHIBA TEC CORPORATION.

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1. OUTLINE
To prevent the equipment from being stopped due to damage to the HDD, it is
recommended to replace it before this occurs. In this manual, the alert function,
back-up/restore function and the setting procedures for replacing the HDD are explained.

1.1 Applicable Model

Models which can use [Data Backup/Restore] from [User Functions] - [Admin] tab -
[General] and [35 DATA BACKUP/RESTORE MODE] of the FS menu.

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2. HDD ALERT FUNCTION
2.1 General Description
This function carries out diagnosis based on SMART Self Test, which is periodically
performed for the HDD status confirmation, and S.M.A.R.T. Information. The alert for the
HDD data backup is sent to users and that for the HDD replacement is sent to both users
and service technicians. Backup or replacement of the HDD is promoted depending on the
defective sectors and faults.

The alert can be displayed by a message on the LCD screen on the control panel or
TopAccess and can be notified by an e-mail or fax. This can be set from the control panel,
TopAccess or the self-diagnosis mode. Additionally, this information can be obtained from a
Cloud server. However, this function is not available for the SSD models.

2.2 Alert Function

The alert function starts operating by enabling FS-08-9046. According to the execution results of
FS-08-9006 and FS-08-9007-0 to 3, which are being processed, it is judged whether HDD data
backup or replacement is necessary or not. This result is then reflected to FS-08-9008.
Subsequently, if FS-08-9009 is enabled, an indication to promote the result is carried out.

2.3 Alert Indication Conditions

When the HDD is in the following state, each alert is indicated.

Indication to promote the HDD data backup:

- The execution result of FS-08-9006 is OK, the number of the reallocations pending is 1 or more
and the head load time is less than the setting value of FS-08-9007-2.
- The execution result of FS-08-9006 is OK, the number of the retries for reading is equal or more
to the setting value of FS-08-9007-0, the number of reallocations pending is 0, the number of the
reallocation events is less than the setting value of FS-08-9007-1 and the head load time is equal
or more to the setting value of FS-08-9007-3.

Indication to promote the HDD replacement:

- The execution result of FS-08-9006 is No Good.
- The execution result of FS-08-9006 is OK, the number of the reallocations pending is 1 or more
and the head load time is equal or more to the setting value of FS-08-9007-2.
- The execution result of FS-08-9006 is OK and the number of the reallocation events is equal or
more to the setting value of FS-08-9007-1.

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2.4 Example of Alert Indications
Indication on the LCD screen

For the HDD backup: Please make a backup of HDD data

For the HDD replacement: Exchange of the HDD is required. Please contact service.

Indication on TopAccess

For the HDD backup: Please make a backup of HDD data

For the HDD replacement: Exchange of the HDD is required. Please contact service.

5
2.5 Setting
Setting from the control panel:
Select [ON] for HDD ALERT TRANSMIT in the Service Notification screen. The alert for the
HDD replacement will be sent to service technicians.

Setting on TopAccess:
Select the [HDD Alert/Data Backup] check box on the [Administration] tab of TopAccess.
The alert for the HDD replacement will be sent to an administrator.

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2.6 Precautions
・ It is recommended to change the alert function to [ON] since [OFF] has been set as the
default.
・ The SMART Self Test is performed by means of a specified day and time. (The day and
time can be set.) “HDD self test is processing” is displayed on the screen during the
execution of SMART Self Test. Moreover, the execution conditions of the SMART Self
Test are as follows.
- The power of the equipment is ON at the specified time of the SMART Self Test
but is not in the Super Sleep Mode.
・ The fixed-time rebooting takes a priority if its time has come.
・ The status of the HDD is checked every 6 hours. When the conditions match, an
indication to promote the HDD data backup or replacement is displayed.
・ When the HDD automatic back-up function is enabled, no indication to promote the HDD
data backup is displayed.
・ When the back-up function is used for backing up, no indication to promote the HDD
data backup is displayed.
・ When the version of the system firmware is upgraded, an indication is cleared.

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3. HDD DATA BACK-UP/RESTORE FUNCTION
3.1 System Firmware / System Software Versions
・ Restoring can be performed even if the versions of the system firmware and system
software are not the same as those for the backup.
Notes:
To perform restoring in the following models, the versions of the system firmware and
system software should be the same as those for the backup.
e-STUDIO2505AC/3005AC/3505AC/4505AC/5005AC
e-STUDIO2000AC/2500AC
e-STUDIO2008A/2508A/3008A/3508A/4508A/5008A
e-STUDIO5506AC/6506AC/7506AC
e-STUDIO5508A/6508A/7508A/8508A
e-STUDIO3508LP/4508LP/5008LP
・ Before restoring is performed, confirm if there are HDD data back-up data which have
been obtained by users. If there are any, be sure to ask them whether they want to
utilize the obtained data or want to back them up again. However, depending on the
models, pay attention when using the data backed up by users, since the versions of
the system firmware and system software at the backup and restoring should be the
same.

3.2 Backup/Restoring
An administrator or a service technician can save (back up) a back-up file of the MFP setting
data in a USB media or external server, or can restore the stored (backed up) file into the
equipment.
USB media External server
Administrator Backup Yes Yes
Restoring Yes Yes
Service Backup Yes No
technician Restoring Yes No

Notes:
- Restoring of the saved (backed-up) data is available only in the equipment from which they
have been obtained.

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3.3 Applicable Data for Backup
You can back up the following setting contents and data in the HDD or SRAM.
Category Contents Remarks
#0 MFP Settings Security Settings which are
Default Settings included in the
Network/Print Service cloning category
Automatic gamma adjustment
LDAP Role Mapping data
Certification file
Language Package
Printer Driver (univ.zip/ps3.zip/xps.zip)
Client Software (InstallClient1.exe)
Print Data Converter
ICC Profile

Card reader setting

#1 User User Information
Department/Address Group Information
Book/Template Data Role Information
Department Information
Project Information
EWB history
Address book data
Template data
#2 Home Settings Home data
#3 Applications (include Application data (include License data)
Licenses)
#4 e-Filing e-Filing data To back up the data,

enable FS-08-8688-4.

#5 F-Code F-Code (MailBox) data To back up the data,

enable FS-08-8688-5.

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3.4 Precautions
・ Unique information such as the ID registration area and NetBIOS name is not applicable
for the backup.
・ If a periodical HDD backup starts while the HDD data backup is being carried out from
the control panel, or if an attempt is made to perform the HDD data backup from the
control panel during a periodical HDD data backup, the back-up process which has been
formerly performed will not be executed.
・ When a network print or fax job is received during the HDD data backup, it will be
received but printing will not be performed. Printing will be done after the HDD data
backup is completed.
・ An HDD data back-up file will be encrypted and stored in a USB media or external
server. Since encryption is performed by means of a unique key in the equipment, it is
not possible to restore the back-up file into other equipment units.
・ In equipment with the High Security mode, FS-08-8679 (HDD data backup) cannot be
enabled.
・ Only the USB devices which meet the following conditions should be used for data
backup.
- A combination USB device with a flash memory (to be connected directly to the USB
port) and its capacity is 1GB or more. (without e-Filing box data)

Data Back-up time (reference value)

Only as a reference, the following time will be taken for the backing up of 10 GB HDD.
HDD Backup (USB media): Approx. 36 min. and HDD back-up file creation time
HDD Backup (external server): Approx. 10 min. and HDD back-up file creation time
HDD Restore (USB media): Approx. 9 min. and restoring time into the equipment
HDD Restore (external server): Approx. 24 min. and restoring time into the equipment
Depending on the amount of data stored in the equipment, when Applications or e-Filing is
selected, it may take 1 hour or more for the HDD data backup or HDD data restoring.

Recommend USB media size

Without e-Filing: 1GB or more
With e-Filing: 1GB plus same size of the USB media will be required

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3.5 Back-up Procedure
3.5.1 Back-up procedure from the control panel
(1) Update the versions of the system
firmware and system software.

Admin menu in User Functions:

(2a) Select User Function(Admin) -
General - [Data Backup/Restore].

Service UI screen:
(2b) Select Service Mode - [35 Data
Backup/Restore].

(3) Select [Data Backup].

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 (4) Select [USB Media] or [External
Server].

* [External Server] is available only

when “1” (Enable) is set in ”Use
External Server for HDD Data
Backup”.
* When operating from the Service UI
screen, only [USB Media] is displayed.
(5a) When storing an HDD data
back-up file in a USB media:

・Press [USB Media]. The following

screen appears.
・Insert a USB media. [OK] will
become available.
・Press [OK]. The HDD data backup
execution screen appears.
・If there are HDD data back-up files
which have been stored previous time
in the USB media, the file path,
firmware version and backed-up date
are displayed.
・If there are no HDD data back-up
files, “-” is displayed in each item.
・When the USB media is removed,
[Backup] will be grayed out
(inoperable).
(5b) When storing an HDD data
back-up file in an external server:

・Press [External Server]. The

following screen appears.
・If there are HDD data back-up files
which have been stored previous time
in the external server, the file path,

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 firmware version and backed-up date
are displayed.
・If there are no HDD data back-up
files, “-” is displayed in each item.
(6) Press [Backup]. The confirmation
screen appears. Press [OK] to start
the back-up processing.

Note:
1. While the HDD data backup is being
carried out, shifting to another screen
will become unavailable. (All keys on
the control panel will become
inoperable.)
* The processing can be canceled by
pressing [Cancel].
Tip:
1. An error screen will appear if this
has occurred. For details about the
errors, refer to Section 4.
2. HDD data back-up files will be
stored under the folder (serial
number) of a USB media or the
directory of an external server.
The file name of the HDD data
back-up file to be stored is as
follows:
(Serial number)_HddBackupData.enc
* When replacing of the HDD is
required, see Section 3.8.

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Due to the following reasons, storing of HDD data back-up files into a USB media or external
server may fail.
・A USB media is not inserted.
・Storing into a USB media fails due to the size-full or writing privilege.
・Connection with an external server fails.
・Storing into an external server fails due to the size-full or writing privilege.

3.5.2 Back-up procedure from TopAccess

From TopAccess - Administration - the [Maintenance] tab, set each item of the Data Backup.

Enable

Disable

These items will not be displayed

when the “Use External Server for
Data Backup” check box is not
selected.

Disable

Weekly

Every 2weeks

Monthly

* When the “Use External Server for Data Backup” check box is not selected, the setting
items for connecting to the server, “Schedule of Automatic Data Backup”, “Day of Week” and
“Time” cannot be entered.

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3.6 Schedule of Automatic Data Backup
When “Weekly”, “Every 2weeks” or “Monthly” is set in “Schedule of Automatic Data Backup”,
the HDD data backup can be carried out as specified in accordance with its setting. The
timing of the HDD data backup for each setting is as follows.
Weekly Executes the HDD data backup at the specified day and time
weekly.
Every 2weeks Executes the HDD data backup at the specified day and time of
the first and third week of the month.
Monthly Executes the HDD data backup at the specified day and time of
the first week of the month.

Note:
The precautions for Schedule of HDD Data Backup are as below.
・ Schedule of HDD Data Backup will not be executed while the equipment is carrying out
jobs. Schedule of HDD Data Backup will be executed automatically after jobs have
been finished.
・ If the timing for Schedule of HDD Data Backup comes during the Energy Saving mode
or Sleep mode, the HDD data backup will be executed after the equipment has
recovered from this.
・ If the timing for Schedule of HDD Data Backup comes during the Super Sleep mode,
the equipment recovers from it and the HDD data backup will be executed. After the
HDD data backup has finished, the equipment shifts to the Super Sleep mode.
・ Schedule of HDD Data Backup will not be executed if the power of the equipment is
turned OFF. Even after the power is turned ON again, Schedule of HDD Data Backup
whose specified setting had passed will not be executed.
・ The following screen will appear during the execution of the HDD data backup. Backing
up which is being processed at that time will be canceled by pressing [Cancel].

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3.7 Restoring Procedure
3.7.1 Restoring procedure from the control panel
Note:
1. Confirm that there are HDD
backup data which can be
restored.
2. Check that the versions of the
system firmware and system
software are the same those for
the backup.
Admin menu in User Functions:
(1a) Select User Function(Admin) -
General - [Data Backup/Restore].

Service UI screen:
(1b) Select Service Mode - [35 DATA
BACKUP/RESTORE MODE].

(2) Select [Data Restore].

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 (3) Select [USB Media] or [External
Server].

Tip:
1. [External Server] is available only
when “1” (Enable) is set in ”Use
External Server for HDD Data
Backup”.
2. When operating from the Service UI
screen, only [USB Media] is
displayed.
(4a) When restoring an HDD data
back-up file from a USB media:

・Press [USB Media]. The following

screen appears.
・Insert a USB media. [OK] will
become available.
・Press [OK]. The HDD data restoring
execution screen appears.
・If there are HDD data back-up files
which have been stored previous time
in the USB media, the file path,
firmware version and backed-up date
are displayed.
・If there are no HDD data back-up
files, “-” is displayed in each item.
・When the USB media is removed,
[RESTORE] will be grayed out
(inoperable).

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 (4b) When restoring an HDD data
back-up file from an external server:

・Press [External Server]. The

following screen appears.
・If there are HDD data back-up files
which have been stored previous time
in the external server, the file path,
firmware version and backed-up date
are displayed.
・If there are no HDD data back-up
files, “-” is displayed in each item.
(5) Press [RESTORE]. The
confirmation screen appears. Press
[OK] to start the restoring processing.

Note:
1. While the HDD data restoring is
being carried out, shifting to another
screen will become unavailable. (All
keys on the control panel will become
inoperable.)
2. The processing can be canceled by
pressing [Cancel].
3. When the value of the progress
status bar reaches 100%, rebooting
will be automatically carried out.

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 4. An error screen will appear if this
has occurred. For details about the
errors, refer to Section 4.

(6) After the restoring processing has

been completed, the equipment is
rebooted automatically with the unique
mode. After rebooting, the internal
processing will be performed. After
this processing has been completed,
"Complete" will appear.

(7) After "Complete" has appeared,

the left-hand screen is displayed and
the equipment is rebooted
automatically again.

Note: When the internal processing

has failed, the left-hand screen is
displayed. Shut down the equipment
by following the indications and then
turn ON the power of the equipment
again.

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3.8 HDD Data Replacement Procedure using Back-up/Restore Function

3.8.1 Operation flow

[A] Check the firmware versions.

YES Use firmware of the same NO

version as the one installed in
the equipment.

[B] Upgrade the version of

the firmware to the latest
one.

* Backed-up data by * Backed-up data by

[C] Perform backup.
users can be used. users cannot be used.

(OFF/ON) (OFF/ON)

* Use firmware of
the same version as * Use the firmware
[D] Replace the HDD.
the one installed in of the latest version.
the equipment.

(OFF/ON) (OFF/ON)

[E] Perform restoring.

- In the following models, perform steps [A] to [B].

e-STUDIO2005NC/2505AC/3505AC/4505AC/5005AC, e-STUDIO2000AC,
e-STUDIO2508A/3508A/4508A/5008A, e-STUDIO5506AC/6506AC/7506AC,
e-STUDIO6508A/8508A, Loops LP35/LP45/LP50

20
3.8.2 Detailed procedure (example of the back-up operation using a USB storage device)

[A] Check the firmware versions. (FS-08-9900)

[B] Upgrade the version of the firmware to the latest one. (Refer to the Service Manual for
the applicable model.)
[C] Perform backup by means of the following steps.
C-1. Ask your users about the necessary category to be backed up.
C-2. Set the sub code of FS-08-8688 which corresponds to the category to be backed
up.
Category FS-08-8688 Default value
MFP Settings Sub code 0 1 (Enable)
User Department Data Sub code 1 1 (Enable)
Home Settings Sub code 2 1 (Enable)
Applications Sub code 3 1 (Enable)
e-Filing Sub code 4 0 (Disable)
F-Code (MailBox) Sub code 5 0 (Disable)
C-3. Perform backup by using the Service UI menu.
[35 DATA BACKUP/RESTORE MODE] -> [Data Backup] -> [USB Media]
C-4. Insert a USB storage device.
C-5. Press [BACKUP]. (The back-up processing starts.)
C-6. After the backup has been completed, remove the USB storage device. Turn OFF
the power of the equipment.
[D] Replace the HDD by means of the following steps.
D-1. Remove the old HDD and install the new one.
D-2. Format the HDD.
Press HS-73 -> [Format HDD Without Key Generation] and then [OK].
Note: Never press [Format HDD] at this time, instead of [Format HDD Without Key
Generation]. Since the format is carried out by means of the new key information,
restoring will become impossible.
D-3. Install the system firmware from the USB storage device.
D-4. Turn OFF the power of the equipment.
Note: Be sure to install system firmware of an appropriate version.
[E] Perform restoring by means of the following steps.
E-1. Turn ON the power of the equipment normally.
E-2. Perform restoring by using the Service UI menu.
[35 DATA BACKUP/RESTORE MODE] -> [Data Backup] -> [USB Media]

21
E-3. Insert a USB storage device.
E-4. Press [RESTORE]. (The restoring processing starts.)
E-5. After the restoring has been completed, the equipment reboots automatically.
Remove the USB storage device.

22
4. ERROR CODES
The following table shows the error codes related to the HDD Alert function and HDD Data
Backup/Restore function.
Error Message Cause Email
code Notification
7280 HDD Backup file storage The HDD data backup to the USB HDD Alert /
was completed media or external server has Data Backup
successfully succeeded.
7281 HDD Backup file storage The HDD data backup to a USB HDD Alert /
was cancelled media or external server has been Data Backup
canceled.
7282 Regular HDD Backup was The power of the equipment was HDD Alert /
not performed OFF at the specified time for Data Backup
Schedule of HDD Data Backup.
7283 HDD Backup file storage A USB media is not inserted. HDD Alert /
failed (USB media was not Data Backup
inserted)
7284 HDD Backup file storage Writing in a USB media has failed. HDD Alert /
failed (Failed to save the The possible causes are as below. Data Backup
file to USB media) ・There is no enough available
space in the USB media.
・Writing to a USB media has been
restricted.
7285 HDD Backup file storage Connection with an external server HDD Alert /
failed (Failed to connect to has failed. The possible causes are Data Backup
the external server) as below.
・There are incorrect settings in the
equipment.
・The external server has been
down.
7286 HDD Backup file storage Writing in an external server has HDD Alert /
failed (Failed to save the failed. The possible causes are as Data Backup
file to the external server) below.
・There is no enough available
space in the external server.
・No writing privilege has been
granted to a specified user.
7287 HDD Backup file storage ・Errors other than the above have HDD Alert /
failed occurred. Data Backup
7290 HDD Restore process was The HDD data restoring from a USB HDD Alert /
completed successfully media or external server has Data Backup
succeeded.

23
7291 HDD Restore from USB The HDD data restoring to a USB HDD Alert /
media or the external media or external server has been Data Backup
server was cancelled canceled.
7292 HDD Restore process A USB media is not inserted. HDD Alert /
failed (USB media was not Data Backup
inserted)
7293 HDD Restore process Connection with an external server HDD Alert /
failed (Failed to connect to has failed. The possible causes are Data Backup
the external server) as below.
・There are incorrect settings in the
equipment.
・The external server has been
down.
7294 HDD Restore process An error has occurred during the HDD Alert /
failed (Failed to get the transmission of HDD data back-up Data Backup
HDD Backup file from files from a USB storage device to
USB media) the equipment.
7295 HDD Restore process An error has occurred during the HDD Alert /
failed (Failed to get the transmission of HDD data back-up Data Backup
HDD Backup file from files from an external server to the
external server) equipment.
7296 HDD Restore process ・There are no HDD data back-up HDD Alert /
failed (HDD Backup file is files in the USB media or external Data Backup
corrupted) server.
・Decoding of the HDD data back-up
files has failed.
7297 HDD Restore process ・Errors other than the above have HDD Alert /
failed occurred. Data Backup

24
5. SELF-DIAGNOSIS CODE LIST
Related self-diagnosis code list
Function Code (FS-)
Related to the HDD Alert function 08-9006-0, 08-9006-1, 08-9006-2, 08-9006-3,
08-9007-0, 08-9007-1, 08-9007-2, 08-9007-3,
08-9008, 08-9009, 08-9046

Related to the HDD Data Backup/Restore 08-8679, 08-8680, 08-8681-0, 08-8681-1,

function 08-8681-2, 08-8681-3, 08-8682, 08-8683,
08-8684, 08-8685, 08-8686, 08-8687,
08-8688-0, 08-8688-1, 08-8688-2, 08-8688-3,
08-8688-4, 08-8688-5

25
REVISION RECORD

Ver03
Ver03　<2018.06.20>
Page Contents
Cover "HDD Data Back-up/Restore Instruction" -> "Data Back-up/Restore Instruction"
3 Applicable model has been changed
9 The description has been changed.
15, 21 The screens have been changed.
20 The mistake has been corrected.
23 A note has been added.

Ver02
Ver.02 <2017.05.30>
Page Contents
Precaution A note has been added.
3 The model names have been added.
4, 7, 8, 10 The description has been changed. (HDD backup/restore -> Data backup restore)
8 A note has been added.
10 The mistake has been corrected. (network BIOS -> NetBIOS)
- The descriptions have been changed. (HDD backup/restore -> Data backup restore)
11 to 25
- The screens have been changed.

Ver01
Ver.01 <2017.01.27>
Page Contents
20, 21 The procedure has been changed.
26