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    Case Study 3

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    yohana_sherly
    The document discusses improving communication between teams through targeted training. It emphasizes the importance of effective communication during problem solving and having a common language and processes. The document also discusses how companies can partner with organizations to deliberately improve communication throughout all levels.

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    Case Study 3

    Uploaded by

    yohana_sherly
    6 views3 pages
    The document discusses improving communication between teams through targeted training. It emphasizes the importance of effective communication during problem solving and having a common language and processes. The document also discusses how companies can partner with organizations to deliberately improve communication throughout all levels.

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    Case study 3

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    The document discusses improving communication between teams through targeted training. It emphasizes the importance of effective communication during problem solving and having a common language and processes. The document also discusses how companies can partner with organizations to deliberately improve communication throughout all levels.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    6 views3 pages

    Case Study 3

    Uploaded by

    yohana_sherly
    The document discusses improving communication between teams through targeted training. It emphasizes the importance of effective communication during problem solving and having a common language and processes. The document also discusses how companies can partner with organizations to deliberately improve communication throughout all levels.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 3

    Case study 3

    Organizations that want to improve communication between operating units and


    work teams can often see significant, positive change when specific training
    efforts are directed toward helping groups improve how they communicate
    during and following problem solving and business improvement initiatives. When
    work teams share a common language, easily-applied tools, and readily-adapted
    processes during business problem solving, communication improvement during
    the effort is frequently observed.

    Effective communication during problem solving requires that individuals and


    teams know how to process large amounts of information while focusing their
    knowledge, experience, and expertise on the right issue at the right time. The
    critical thinking processes taught in Action Management’s programs enable teams
    to focus their knowledge and resources to accurately identify the root cause of
    problems, develop innovative solutions, determine the best course of action, and
    prevent future problems from developing.

    Effective communication is not accidental and communication improvement


    throughout an organization must be deliberate. Some companies would benefit
    from investing time and resources in problem solving efforts specifically targeting
    communication improvement throughout the company. Action Management
    partners with organizations to help them develop more effective communication
    before, during, and following their business improvement efforts.

    Conclusion:

    Every person should be involved from top level management to down level.

    Every department must be shared and present in all the communication to


    explain what his department is facing.

    All the team must be accountable.


    The high level management don’t know what’s happening in the field, but the
    down level know that why they must share the information and ideas together

    Case study 4
    Key Performance Indicators, also known as KPI or Key Success Indicators (KSI),
    help an organization define and measure progress toward organizational goals.

    Once an organization has analyzed its mission, identified all its stakeholders, and
    defined its goals, it needs a way to measure progress toward those goals. Key
    Performance Indicators are those measurements.

    What Are Key Performance Indicators (KPI)

    Key Performance Indicators are quantifiable measurements, agreed to


    beforehand, that reflect the critical success factors of an organization. They will
    differ depending on the organization. A business may have as one of its Key
    Performance Indicators the percentage of its income that comes from return
    customers. A school may focus its Key Performance Indicators on graduation rates
    of its students. A Customer Service Department may have as one of its Key
    Performance Indicators, in line with overall company KPIs, percentage of
    customer calls answered in the first minute. A Key Performance Indicator for a
    social service organization might be number of clients assisted during the year.

    Whatever Key Performance Indicators are selected, they must reflect the
    organization's goals, they must be key to its success,and they must be quantifiable
    (measurable). Key Performance Indicators usually are long-term considerations.
    The definition of what they are and how they are measured do not change often.
    The goals for a particular Key Performance Indicator may change as the
    organization's goals change, or as it gets closer to achieving a goal.

    In our case the PI includes but not limited to :


    The cost of maintenance of the equipments, the similar units in the area, the
    amount of donations received from public or governments fund or any fund
    raising, the complains, feedbacks, thanks letters or any other similar received
    items, the usage level of the equipments, the absenteeism level during the fires or
    drills , the number of volunteers.

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