ServiceNow + Microsoft Azure DevOps - Battle Card-Final
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BayCreativeServiceNow + Microsoft Azure DevOps - Battle Card-Final
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BayCreativeServiceNow and Microsoft Azure DevOps (ADO) Overview
ServiceNow and Microsoft Azure DevOps work together to simplify and automate development processes—
empowering customers to deliver enterprise-wide transformations and realize the true promise of DevOps.
CONFIDENTIAL - INTERNAL USE ONLY
Our Journey Together Fast Facts
• 20+ integrations with Microsoft, • ServiceNow DevOps extends the power • 85% of organizations have adopted, or plan to adopt, a more agile, product-
of the Now Platform to speed software centric application delivery model. (Gartner survey)
• The deeper partnership is enabling
delivery while providing automated
companies to accelerate digital • The global DevOps market is projected to reach $14,969.6 million by 2026. (Fortune)
governance and end-to-end insights.
transformation and compete more
• Microsoft Azure DevOps ranks as a leader among continuous delivery and release
effectively in the marketplace. • The seamless integration between
automation (CDRA) providers. (The Forrester Wave,™ Q4 2018)
ServiceNow and Microsoft ADO enables
• Our companies are uniquely aligned to
developers to keep working in their tools • ServiceNow was named a leader in the Forrester Wave™ for Value Stream
help customers scale DevOps across the
while sharing data for use in ServiceNow Management Solutions, Q3 2020.
enterprise.
workflows.
• Companies can see $600k in productivity savings by automating changes and
audits in ServiceNow. (Annual savings per 100 developers) Based on internal
business value assessments with existing customers. Results may vary.
ServiceNow + Azure DevOps: Integration benefits Key competition
1. ServiceNow DevOps provides an end-to-end perspective of the delivery lifecycle—from Type Strengths Why ServiceNow DevOps wins
planning to production (incidents, performance, etc.)
Value Stream VSM solutions provide VSM solutions lack operational data
2. It also improves value stream communication—saving significant time and effort by Management extensible OOTB metrics and and the ServiceNow DevOps Data
automating audit-data collection. vendors streamline the end-to-end Model, so they still need to connect
process of developing and to ServiceNow.
3. Development teams get insights into the operational aspects of their applications while
delivering software.
operations teams get more detail on what is coming down the pipeline.
4. The unique connectivity extends to other areas ServiceNow covers, such as risk Build vs. Buy Organizations can use ServiceNow DevOps provides
management via the ServiceNow GRC product. ServiceNow Integration Hub connectivity across tools and OOTB
and store-provided integrations, workflows, and reporting
5. For mixed environments, where ADO is used alongside other development processes, connectors for creating and dashboards, which are difficult to
ServiceNow DevOps provides a single system to correlate and analyze data. tracking change requests. build and maintain.
Contact 1 © 2020 ServiceNow, Inc. All Rights Reserved.
[email protected]
What It Means to Our Customers
By connecting to multiple steps in the Azure DevOps toolchain, ServiceNow DevOps can gather the necessary
data to automatically create, track, and approve change requests. Our customers can deliver innovation at
the pace their enterprise needs without compromising quality. CONFIDENTIAL - INTERNAL USE ONLY
Key Personas Customer Triggers
Key Influencers Beneficiaries
Now Platform owner DevOps platform team Dev or Ops executives
• Now Platform owner • CTO • Developers
• Extend adoption of change • Allow teams to stay in their • Increase velocity while
• Dev or Ops Executives • DevOps platform teams • Testers
to rapid-delivery teams tools while maintaining minimizing outage risk
• CIO • COE teams • Application owners • Utilize the platform to governance • Gain greater visibility to
automate audit processes • Establish a system of record improve culture and
• Architect teams • Product managers • Provide tailored insights to to track audits process health
• Change managers • Operations teams each team and role • Prove value to top-line • Keep pace with
management changing demands
Our Joint Message to Customers Conversation Starters
Microsoft and ServiceNow have teamed up to make the world of DevOps work better for people.
• What’s the current volume of development changes?
Speed growth Make updates • How much time are developers spending documenting changes?
Develop and
by empowering deploy at and changes • Would you like developers to have more time coding and less time on
executives speed while in minutes administrative tasks?
with clear minimizing risk instead of days
metrics of weeks • How easy is it to share information across the teams and to link what’s
happening in production with how and why it was built?
Provide a streamlined Seamlessly maintain an Keep developers working in • How often are you required to perform audits on application delivery—
reporting interface across end-to-end audit trail that Microsoft Azure DevOps while and what is the process for gathering data?
multiple teams using different correlates pipeline, releases, automating change
tools. and incidents to eliminate management processes in
manual audit data collection ServiceNow.
time.
Contact 2 © 2020 ServiceNow, Inc. All Rights Reserved.
[email protected]
